84 Call Center Agents jobs in Dasmariñas

**Metacom is urgently hiring for Call Center Agent for Hybrid Work Setup.**

**Job Qualifications**:

- Must have at least 3 months of BPO experience
- At least High School / Senior High School graduate
- Willing to work at home and onsite ( Hybrid )
- Good to excellent English communication skills
- With a stable internet connection at home

**Job Requirements**:

- Provides purposeful information, coaching, and support to lower-level personnel.
- Provides support, instruction, and troubleshooting help to lower-level personnel.
- Schedules efforts to make certain precise telephone coverage; examines priority of telephone calls and adjusts escalated telephone calls to reassure remedy to challenges.
- Prepares standardized studies to observe workload, response time, and caliber of input.

**Think you’re not qualified for the position we are looking for? We are also in need of employees for our other vacancies below**:
1. Customer Service Representatives for High School Grads without BPO experience

3. Hotel/Airline Reservations Specialists for vocational course graduates with or without call center experience

4. Nursing graduates for our local healthcare accounts

5. Financial

**Job Qualifications**:
Must high school graduate
Without BPO experience
Must have strong verbal and written English communication skills
Can do onsite work in Makati

**Responsibilities**:

- Effectively manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Follow communication procedures, guidelines and policies

**Metacom BPO to Its Employees**:
Our goal is to outperform in all of our locations. Metacom understands that their employees is the most important asset for rendering effective quality services around the globe. That’s why Metacom give its best efforts to attract and develop the best and the brightest professionals for the job. Metacom offers:

- Above industry standards compensation package
- Medical and Life insurance benefits
- Training for Personal and Professional development
- Paid Vacation and Sick Leave
- Office spaces with comfortable sleeping quarters
- Performance Incentives to improve effectivity
- Company Sponsored Team events to promote Team Efficiency
- Other Work-Life Balance Programs

**Salary**: Php18,000.00 - Php23,000.00 per month

**Benefits**:

- Paid training

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary

**Education**:

- Junior High School (preferred)

**Experience**:

- Call Center Representative: 1 year (preferred)

**Language**:

- English (preferred)

**Responsibilities**:
Provide quick, concise, and empathetic support to our client and user base through multiple
technical implementation to

**Requisition Title**

**NMO Customer Support Specialist - MN**

**Come create the technology that helps the world act together**

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

**The team you’ll part of**

Mobile Networks Business Group is a leader in wireless mobility networks and associated services. With more than 3.500 patent families essential for 5G we have a strong 5G portfolio and are a front runner in open and virtualized radio access networks (O-RAN and vRAN).

As NMO Solution Specialist, you will be focused on being a leader of planning and managing the rollout of deployment activities in the services delivery team for Network Management and Self Organizing Network product portfolio for Nokia Software business group. Network Management and Self Organizing Network products includes NetAct and Eden-NET that supports network planning, configuration, management, optimization, and healing of mobile radio network.

**What you will learn and contribute to**

As part of the team, you will:

- Analyse the feasibility of the service request submitted by the Customer Project Manager in terms of resources, planning and quality to ensure Nokia meets contractual scope of work, milestones and customer pre-requisites.
- Ensure all deliverables are available according to project scope and deployment process by engaging with relevant stakeholders (global centres, local teams, etc.) and securing availability and accuracy of deployment work orders.
- Liaise with Customer Project Manager and customer as needed for operational needs and escalations on scope, processes, planning and / or budget.
- Ensure deployment management relies on fact-based and verified schedules and forecasts.
- Determine the causes to any perceived deviation.
- Implement proactive re-planning to keep the deployment activities on track.
- Ensure that schedules and forecasts are kept up-to-date and communicated to relevant stakeholders.
- Ensure that constraints and risks are managed successfully.
- Coordinate internal and external field deployment team members, sets up and maintains clear and effective internal and external communication with the relevant project stakeholders, participating to reviews as needed
- Interface with customer technical personnel/management
- Drive engineer teams in problem resolution in emergency situations
- Create / lead the creation of commercial procedures for installations, upgrades, configurations
- Lead technical team to verify the procedures and rehearse them in customer presence
- Lead technical team to execute the procedures in commercial network
- Support customer’s own commercial configuration activities
- Communicate well with customers and Nokia project managers: setting clear expectations for results and actively engaging in technical projects to insure on time deliveries with high quality; nurturing teamwork between the teams to balance workloads and facilitate maximum productivity across team members
- Interprets internal and external business challenges and recommends best practices to improve products, processes and services.
- Solves complex problems based on sophisticated analytical thought and complex judgment.
- Provides expertise and delivers advanced system troubleshooting methods like system level tracing, debug, protocol flow analysis.
- Identifies, reproduces, and characterizes defects and collaborates promptly with Product support teams for fixes.
- Leads and resolves complex situations derived from technical activities such as software upgrade, audit, equipment swap, network expansion, multi-vendor issues, acceptance testing, feature testing, tailored technical support, end-to-end performance improvement, etc.
- Interacts with customer for complex cases, providing workarounds, etc.
- Leads the Root Causes Analysis (RCA) analysis and report creation.
- Complies with the requirements as per the emergency process role and ensures quick recovery for issues categorised as critical outages and code red.
- Leads and supports technical activities in early product phases (releases, pilots, trials and early projects).
- Promotes, creates and approves knowledge articles (author, reviewer, approver, coach).
- Provides customer and internal technical training or consultancy.
- Performs system level product competence training and knowledge

(Job Alert) Customer Support Associate
br>Hey there! Yes, YOU.

We are in need of YOU!

A BPO Company in Makati is in need of a Customer Support Associate. This is a full time and onsite job with the following work responsibilities and qualification.

Responsibilities:
> Phone or Live chat shift
> Help customers by understanding their queries and providing solutions
> Searching the Knowledgebase and FAQ for relevant information to provide solutions
> Communicate with Operations or KYC teams through the internal ticketing system, if the case needs their input
> Escalate tickets to the internal team, if needed
> Email shift
> Work through the email queue from the oldest emails to the newest
> Attend any coaching sessions set up by your Team Lead or QA.
> Attend any improvement training set up by the client

Qualification:
> Customer Service in a BPO industry with at least 6months experience
> Great level of understanding of English, capable of working with English tooling and Knowledge Base
> Ability to multi-task and take responsibility in challenging situations
> Able to adjust to a fast-paced environment / constant changes
> Problem-solving mindset with strong attention to detail
> Ability to take ownership of contact to provide resolution to client
> Ability to provide and receive feedback (it’s a two-way street) < r>> Has a growth mindset with the desire to learn/keep learning
> Basic Computer skills with a typing speed of 40 WPM, 100% accuracy
> Filipino resident in the Philippines

A Day in the Life of a CS Agent (REMINDERS)
:) Create a wonderful customer experience as you understand that making a customer happy is crucially important to a business's success
:) Be creative, friendly, and solution-oriented with customers and colleagues
:) Understand the need to meet expectations, rise above them, and go that extra mile for customers
:) Be honest, able to own up to your mistakes, and never break promises
:) Provide world-class customer support via chat, email, phone
:) Work with the client’s internal teams to provide the best possible resolutions to the customer < r>:) Use the available resources, like Knowledge Base and tools, to search for answers and craft thorough responses to customer queries

Work location: Ayala Ave., Makati City, Philippines

You are joining **Sutherland**, a global business transformation company offering an integrated set of back-office and customer service support services.

One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

As a **Customer Service Associate**, you are tasked to deliver high quality of service to the customers and clients of one of America’s largest multinational telecommunications conglomerates.

**You are also expected to**:

- Provide an excellent customer service assistance to clients
- Enjoy a set of Industry-leading benefits
- Get paid while in training
- Experience a set of global opportunities
- Grab not a job, but a promising career

**MINIMUM QUALIFICATIONS**:

- Finished at least 2 years in college (or High School Graduate + work experience)
- Excellent English written and verbal communication skills
- Good knowledge of computers
- Ability to take the initiative to continuously enhance product, quality and technical skills

**JOB HIGHLIGHTS**:

- Enjoy a set of Industry-leading benefits
- Get paid while in training
- Receive HMO and free dependent
- Employee referral incentives
- Vacation and Sick Leaves
- We have sites nationwide that can be near your location
- Stable & secured company

**Benefits**:

- Paid training

Schedule:

- 8 hour shift
- Rotational shift

Supplemental Pay:

- 13th month salary
- Overtime pay
- Performance bonus

**Education**:

- Senior High School (preferred)

**Experience**:

- Customer Service Representative: 1 year (preferred)

**Language**:

- English (preferred)

You are joining **Sutherland**, a global business transformation company offering an integrated set of back-office and customer service support services.

One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

As a **Customer Service Associate**, you are tasked to deliver high quality of service to the customers and clients of one of America’s largest multinational telecommunications conglomerates.

**You are also expected to**:

- Provide an excellent customer service assistance to clients
- Enjoy a set of Industry-leading benefits
- Get paid while in training
- Experience a set of global opportunities
- Grab not a job, but a promising career

**MINIMUM QUALIFICATIONS**:

- Finished at least 2 years in college (or High School Graduate + work experience)
- Excellent English written and verbal communication skills
- Good knowledge of computers
- Ability to take the initiative to continuously enhance product, quality and technical skills

**JOB HIGHLIGHTS**:

- Enjoy a set of Industry-leading benefits
- Get paid while in training
- Receive HMO and free dependent
- Educational support for employees
- Employee referral incentives
- Vacation and Sick Leaves
- We have sites nationwide that can be near your location
- Stable & secured company

**Job Types**: Full-time, Permanent

**Benefits**:

- Paid training

Schedule:

- 8 hour shift
- Rotational shift

Supplemental Pay:

- 13th month salary
- Overtime pay
- Performance bonus

**Education**:

- Senior High School (preferred)

**Experience**:

- Customer Support Representative: 1 year (preferred)

**Language**:

- English (preferred)

This is a remote position.

Position Overview: As a Client Success Specialist (Escalations Specialist) at GetmyCourse, you will play a crucial role in maintaining and enhancing the relationship between students, GetmyCourse, and our partner RTOs. You will primarily focus on handling service recovery callouts, managing escalation calls, coordinating certificate releases, and ensuring accurate student allocations.

Key Responsibilities:

Handle escalated customer issues with professionalism and efficiency to achieve satisfactory resolutions. Conduct service recovery callouts to address and resolve student concerns promptly and effectively. Coordinate with RTOs to ensure timely release of certificates and accurate allocation of students. Maintain meticulous records of all escalations and resolutions for future reference and improvement. Collaborate closely with the operations team to streamline processes and improve service delivery. Monitor and manage the accuracy of processing cancellation refunds and certificate releasing. Act as a liaison between students, RTOs, and internal departments to ensure smooth communication and operations.

Key Performance Indicators (KPIs):

Count of Positive Reviews: Measure the number of positive feedback received from students and RTOs. Accuracy on Processing Cancellation Refunds: Track the precision and timeliness of cancellation refund processing. Certificate Releasing: Ensure certificates are released accurately and within agreed timelines.

Qualifications and Skills:

Proven experience in a client-facing role, ideally in customer support or client success. High attention to detail with a focus on accuracy and quality of work. Ability to thrive in a fast-paced environment and manage multiple priorities effectively. Strong interpersonal and communication skills, both written and verbal. Problem-solving mindset with the ability to think strategically and execute tactically. Capacity to work collaboratively in a team environment and independently when necessary. Track record of meeting and exceeding performance metrics and targets. Benefits WORK FROM HOME "FOREVER" + AU MORNING SHIFT Incentives such as 5-star hotel buffet (Solaire, Conrad, Okada, Grand Hyatt) Long term projects in a growing industry where you will make a significant impact on on someone's career. Great exchange rates! You get to keep what you make. No hefty paypal/upwork fees. Health Insurance (after 1 year) Fun and encouraging culture All expenses paid INTERNATIONAL TRAVEL incentive

**About Us**
Chevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and growth, making significant contributions to the global energy landscape.
Chevron markets Caltex® fuels, lubricants and other petroleum products in the Philippines. Our network of service stations, terminals and sales offices forms the backbone of our presence in the Philippines.
In March 2020, Chevron sold its 45% non-operated interest in the Malampaya natural gas field. This was the first natural gas development and largest industrial project in the Philippines.
From the Philippines, we provide operational support for Chevron offices on five continents. The workforce supplies transactional, processing and consulting services in areas ranging from finance to information technology.
Chevron operates through two subsidiaries in the Philippines. Our Downstream company is Chevron Philippines Inc. We also operate a business processes support organization through Chevron Holdings Inc.
There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).
CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.
CHI has received various recognitions as a top employer: the 2022 Diversity Company of the Year; 2021 Asia's Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards, and the 2018 Wellness Company of the Year at the same Asia CEO Awards.
CPI markets the Caltex brand of top-quality fuels, lubricants, and petroleum products through a network of service stations, terminals and sales offices.
At Chevron, we believe humanity can solve any challenge - including meeting the world's energy needs of today, while advancing a cleaner energy tomorrow.
**About the Role**
We have an exciting opportunity for **Customer Service Representatives (Direct Hire Contractors)** . This role will be based in **6750 Building, Makati City, Philippines** .
**Note: This is for a 1-year employment contract.**
**Responsibilities include, but are not limited to, the following:**
+ Processes and handles multi-channel requests via calls, e-mail, chat related to order to cash (contracts, master data, pricing, sales orders, billing, reporting)
+ Responds, reads, and manages all correspondence received through phone, web to case, mobile app, and e-mail regarding concerns, inquiries, and consumer experience in either Asia Pacific, Europe, Middle East, the Americas
+ Provides excellent support that includes escalation to tier 2 support and follow through, and completion of resolution of customer concerns
+ Liaises and coordinates with various work groups to resolve pricing, inventory, credit, marketing, quality, and supply issues among others
+ Enhances technical skills and business acumen through various training to fulfill daily responsibilities and deliver excellent customer experience
**About You**
We know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated and talented individuals with a keen interest in the energy industry are encouraged.
**Knowledge, Skills, and Experience:**
+ Bachelor's Degree holder in any field
+ Customer service experience in a Business Process Outsourcing (BPO) or call center industry, fresh graduates are encouraged to apply
+ Elevated level of customer service orientation and keenness on details
+ Clear communications skills both oral and written
+ Ability to solve problems logically and critically
+ Demonstrated adaptability and flexibility to a rapidly changing business requirements, its environment, and processes
+ Demonstrated ability to manage changing priorities and work in a multi-cultural, fast paced environment
+ Proficient in Microsoft Office applications
+ Open to night and shifting schedules and willing to work on Philippine holidays
_Everything we do at Chevron is guided by our values and our commitment to The Chevron Way_ _( _. At the heart of The Chevron Way is our vision to be the global energy company most admired for its people, partnership, and performance._
_Participate in world-leading energy projects, advance your professional development and expand your career within an inclusive, collaborative and high-performing workplace._
At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.
**Connect with us: **   
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Chevron participates in E-Verify in certain locations as required by law.
Chevron Corporation is one of the world's leading integrated energy companies. Through its subsidiaries that conduct business worldwide, the company is involved in virtually every facet of the energy industry. Chevron explores for, produces and transports crude oil and natural gas; refines, markets and distributes transportation fuels and lubricants; manufactures and sells petrochemicals and additives; generates power; and develops and deploys technologies that enhance business value in every aspect of the company's operations. Chevron is based in Houston, Texas. More information about Chevron is available at .
Chevron is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.