44 Call Center Agents jobs in Biñan

**Requisition Title**

**NMO Customer Support Specialist - MN**

**Come create the technology that helps the world act together**

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

**The team you’ll part of**

Mobile Networks Business Group is a leader in wireless mobility networks and associated services. With more than 3.500 patent families essential for 5G we have a strong 5G portfolio and are a front runner in open and virtualized radio access networks (O-RAN and vRAN).

As NMO Solution Specialist, you will be focused on being a leader of planning and managing the rollout of deployment activities in the services delivery team for Network Management and Self Organizing Network product portfolio for Nokia Software business group. Network Management and Self Organizing Network products includes NetAct and Eden-NET that supports network planning, configuration, management, optimization, and healing of mobile radio network.

**What you will learn and contribute to**

As part of the team, you will:

- Analyse the feasibility of the service request submitted by the Customer Project Manager in terms of resources, planning and quality to ensure Nokia meets contractual scope of work, milestones and customer pre-requisites.
- Ensure all deliverables are available according to project scope and deployment process by engaging with relevant stakeholders (global centres, local teams, etc.) and securing availability and accuracy of deployment work orders.
- Liaise with Customer Project Manager and customer as needed for operational needs and escalations on scope, processes, planning and / or budget.
- Ensure deployment management relies on fact-based and verified schedules and forecasts.
- Determine the causes to any perceived deviation.
- Implement proactive re-planning to keep the deployment activities on track.
- Ensure that schedules and forecasts are kept up-to-date and communicated to relevant stakeholders.
- Ensure that constraints and risks are managed successfully.
- Coordinate internal and external field deployment team members, sets up and maintains clear and effective internal and external communication with the relevant project stakeholders, participating to reviews as needed
- Interface with customer technical personnel/management
- Drive engineer teams in problem resolution in emergency situations
- Create / lead the creation of commercial procedures for installations, upgrades, configurations
- Lead technical team to verify the procedures and rehearse them in customer presence
- Lead technical team to execute the procedures in commercial network
- Support customer’s own commercial configuration activities
- Communicate well with customers and Nokia project managers: setting clear expectations for results and actively engaging in technical projects to insure on time deliveries with high quality; nurturing teamwork between the teams to balance workloads and facilitate maximum productivity across team members
- Interprets internal and external business challenges and recommends best practices to improve products, processes and services.
- Solves complex problems based on sophisticated analytical thought and complex judgment.
- Provides expertise and delivers advanced system troubleshooting methods like system level tracing, debug, protocol flow analysis.
- Identifies, reproduces, and characterizes defects and collaborates promptly with Product support teams for fixes.
- Leads and resolves complex situations derived from technical activities such as software upgrade, audit, equipment swap, network expansion, multi-vendor issues, acceptance testing, feature testing, tailored technical support, end-to-end performance improvement, etc.
- Interacts with customer for complex cases, providing workarounds, etc.
- Leads the Root Causes Analysis (RCA) analysis and report creation.
- Complies with the requirements as per the emergency process role and ensures quick recovery for issues categorised as critical outages and code red.
- Leads and supports technical activities in early product phases (releases, pilots, trials and early projects).
- Promotes, creates and approves knowledge articles (author, reviewer, approver, coach).
- Provides customer and internal technical training or consultancy.
- Performs system level product competence training and knowledge

You are joining **Sutherland**, a global business transformation company offering an integrated set of back-office and customer service support services.

One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

As a **Customer Service Associate**, you are tasked to deliver high quality of service to the customers and clients of one of America’s largest multinational telecommunications conglomerates.

**You are also expected to**:

- Provide an excellent customer service assistance to clients
- Enjoy a set of Industry-leading benefits
- Get paid while in training
- Experience a set of global opportunities
- Grab not a job, but a promising career

**MINIMUM QUALIFICATIONS**:

- Finished at least 2 years in college (or High School Graduate + work experience)
- Excellent English written and verbal communication skills
- Good knowledge of computers
- Ability to take the initiative to continuously enhance product, quality and technical skills

**JOB HIGHLIGHTS**:

- Enjoy a set of Industry-leading benefits
- Get paid while in training
- Receive HMO and free dependent
- Educational support for employees
- Employee referral incentives
- Vacation and Sick Leaves
- We have sites nationwide that can be near your location
- Stable & secured company

**Job Types**: Full-time, Permanent

**Benefits**:

- Paid training

Schedule:

- 8 hour shift
- Rotational shift

Supplemental Pay:

- 13th month salary
- Overtime pay
- Performance bonus

**Education**:

- Senior High School (preferred)

**Experience**:

- Customer Support Representative: 1 year (preferred)

**Language**:

- English (preferred)

This is a remote position.

Position Overview: As a Client Success Specialist (Escalations Specialist) at GetmyCourse, you will play a crucial role in maintaining and enhancing the relationship between students, GetmyCourse, and our partner RTOs. You will primarily focus on handling service recovery callouts, managing escalation calls, coordinating certificate releases, and ensuring accurate student allocations.

Key Responsibilities:

Handle escalated customer issues with professionalism and efficiency to achieve satisfactory resolutions. Conduct service recovery callouts to address and resolve student concerns promptly and effectively. Coordinate with RTOs to ensure timely release of certificates and accurate allocation of students. Maintain meticulous records of all escalations and resolutions for future reference and improvement. Collaborate closely with the operations team to streamline processes and improve service delivery. Monitor and manage the accuracy of processing cancellation refunds and certificate releasing. Act as a liaison between students, RTOs, and internal departments to ensure smooth communication and operations.

Key Performance Indicators (KPIs):

Count of Positive Reviews: Measure the number of positive feedback received from students and RTOs. Accuracy on Processing Cancellation Refunds: Track the precision and timeliness of cancellation refund processing. Certificate Releasing: Ensure certificates are released accurately and within agreed timelines.

Qualifications and Skills:

Proven experience in a client-facing role, ideally in customer support or client success. High attention to detail with a focus on accuracy and quality of work. Ability to thrive in a fast-paced environment and manage multiple priorities effectively. Strong interpersonal and communication skills, both written and verbal. Problem-solving mindset with the ability to think strategically and execute tactically. Capacity to work collaboratively in a team environment and independently when necessary. Track record of meeting and exceeding performance metrics and targets. Benefits WORK FROM HOME "FOREVER" + AU MORNING SHIFT Incentives such as 5-star hotel buffet (Solaire, Conrad, Okada, Grand Hyatt) Long term projects in a growing industry where you will make a significant impact on on someone's career. Great exchange rates! You get to keep what you make. No hefty paypal/upwork fees. Health Insurance (after 1 year) Fun and encouraging culture All expenses paid INTERNATIONAL TRAVEL incentive

Must be willing to work onsite or in any set up.
- Willing to work on shifting schedules.
- Willing to be assigned in Taguig

Minimum Qualifications:
At least a High School Graduate (Old Curriculum)

Senior High School Graduate

Must have atleast 6 months BPO Experience. T-Mobile experience is an advantage.

Can start ASAP

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: Php21,000.00 - Php23,000.00 per month

**Benefits**:

- On-site parking
- Paid training

Schedule:

- 8 hour shift

Supplemental Pay:

- Overtime pay

Ability to commute/relocate:

- Taguig City: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Junior High School (required)

**Experience**:

- T Mobile: 1 year (required)
- Technical support: 1 year (required)

**Language**:

- English (required)

Responsibilities

• Interact with customers and provide them with information and assistance.
• Create, manage, and drive closure on service requests.
• Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal departments to find resolution for customer query/issues/concerns.
• Typically handles straightforward problems/issues and refers more complex issues to senior staff.
• Provide excellent customer service by focusing on providing a great experience.

Qualifications

• With at least one (1) year international voice BPO experience
• Good or above average English communications skills
• Strong customer orientation skills

**Job Summary**
We are seeking a Subject Matter Expert in Customer Service with a focus on Life and Annuity domain knowledge. The ideal candidate will have 3 to 6 years of experience and will work from our office during night shifts. This role does not require travel. The candidate will play a crucial role in enhancing customer satisfaction and operational efficiency.
**Responsibilities**
+ Provide expert guidance in customer service operations within the Life and Annuity domain to ensure high-quality service delivery.
+ Analyze customer inquiries and issues offering effective solutions that align with company policies and enhance customer satisfaction.
+ Collaborate with cross-functional teams to streamline processes and improve service efficiency.
+ Develop and implement strategies to optimize customer interactions and reduce response times.
+ Monitor and evaluate customer service performance metrics identifying areas for improvement.
+ Conduct training sessions for team members to enhance their understanding of the Life and Annuity domain.
+ Maintain up-to-date knowledge of industry trends and regulatory changes to ensure compliance and best practices.
+ Assist in the development of customer service policies and procedures that support the companys objectives.
+ Utilize data analytics to provide insights and recommendations for service improvements.
+ Handle escalated customer issues with professionalism and empathy ensuring timely resolution.
+ Contribute to the development of new service offerings that meet customer needs and drive business growth.
+ Support the implementation of new technologies and tools that enhance customer service capabilities.
+ Foster a customer-centric culture within the team promoting continuous improvement and innovation.
**Qualifications**
+ Possess in-depth knowledge of the Life and Annuity domain with proven experience in customer service roles.
+ Demonstrate strong analytical skills to assess and improve service processes.
+ Exhibit excellent communication skills both verbal and written to effectively interact with customers and team members.
+ Show proficiency in using customer service software and data analytics tools.
+ Have a track record of successfully managing customer relationships and resolving complex issues.
+ Display the ability to work effectively in a night shift environment maintaining high levels of productivity.
+ Be committed to continuous learning and staying updated with industry developments.
**Certifications Required**
Certified Customer Service Professional (CCSP) or equivalent certification in Life and Annuity domain.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

URGENT #HIRING for Customer Service Representative

No Assessment only Initial and Final Interviews. can start ASAP

**SITE**:
BGC, TAGUIG

**QUALIFICATIONS**:

- COLLEGE GRADUATE must have a 12 Months (1yrs and up) of BPO Experience
- COLLEGE UNDERGRADUATE and ASSOCIATE GRAD. must have 2yrs (24Months) of BPO Experience
- Willing to WORK ON-SITE

**PERKS**:

- HMO up to P 400,000.00 Medical HMO Insurance effective on Day 1 (Can go as high as 2 Million including 3 dependents)
- P10, 000.00 Worth of Medicine Reimbursement on top of the HMO (Can go as high as 40,000.00 including 3 dependents)
- INCENTIVES

Salary up to 31,000

APPLY NOW!

**Job Types**: Full-time, Permanent

**Salary**: Php28,000.00 - Php31,000.00 per month

**Benefits**:

- Discounted lunch
- Flexible schedule
- Flextime
- Gym membership
- Health insurance
- Life insurance
- Paid training
- Pay raise
- Promotion to permanent employee

Schedule:

- 8 hour shift
- Evening shift
- Fixed shift
- Flexible shift
- Late shift
- Monday to Friday
- Night shift
- Overtime
- Rotational shift

Supplemental Pay:

- 13th month salary
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

COVID-19 considerations:
All process done virtually due to Covid-19 and no assessment

Application Question(s):

- Highest Educational Attainment
- Specify your experience in BPO (in months) ex: 12months, 13 months, 14 months
- Where are you currently residing?
- Are you amenable to work on-site or relocate in BGC Taguig?
- Active alternative phone number

URGENT #HIRING for Customer Service Representative

No Assessment only Initial and Final Interviews. can start ASAP

**SITE**:
BGC, TAGUIG

**QUALIFICATIONS**
- COLLEGE GRADUATE must have a 12 Months (1yrs and up) of BPO Experience
- COLLEGE UNDERGRADUATE and ASSOCIATE GRAD. must have 2yrs (24Months) of BPO Experience
- Willing to WORK ON-SITE

**PERKS**:

- HMO up to P 400,000.00 Medical HMO Insurance effective on Day 1 (Can go as high as 2 Million including 3 dependents)
- P10, 000.00 Worth of Medicine Reimbursement on top of the HMO (Can go as high as 40,000.00 including 3 dependents)
- INCENTIVES

Salary up to 31,000

APPLY NOW!

**Job Types**: Full-time, Permanent

Pay: Php28,000.00 - Php31,000.00 per month

**Benefits**:

- Flexible schedule
- Flextime
- Health insurance
- Life insurance
- Paid training
- Pay raise
- Promotion to permanent employee

Schedule:

- 8 hour shift
- Evening shift
- Fixed shift
- Flexible shift
- Late shift
- Monday to Friday
- Night shift
- Overtime
- Rotational shift

Supplemental Pay:

- 13th month salary
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

COVID-19 considerations:
All process done virtually due to Covid-19 and no assessment

Application Question(s):

- Highest Educational Attainment
- Specify your experience in BPO (in months) ex: 12months, 13 months, 14 months
- Where are you currently residing?
- Are you amenable to work on-site or relocate in BGC Taguig?
- Active alternative phone number

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid; we grow together, we enjoy our work, and we inspire each other. Join and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Communication Center has evolved over the past few decades into a successful international provider of Business Process Outsourcing services

By steadily expanding our areas of expertise, we have transformed ourselves into a leading solution provider across a wide range of different industries. That’s why we decided to change our name to Bosch Service Solutions as of September 1, 2014.

We also see this change in name as expressing a promise to our customers that we will constantly strive to exceed their expectations with our innovative, comprehensive service solutions.

**Job Description**:

- ** Reliable implementation**:Follow up on open cases/ tickets to ensure proper response and satisfactory resolution, keep detail oriented documents regarding problems and solutions for reference
- ** Conscientious coordination**: Keep customer updated of case status and resolution times

**Qualifications**:

- ** Personality**:team player, strong customer service attitude, pro-active, positive “can do” attitude, and stress resistance in emergency situations
- ** Knowledge and experience**: Minimum 6 months experience in customer service. _Line of Business: _**_Mobility Services or Logistics Management_**:

- ** Working practice**:strong attention to details, quality-conscious and results-driven
- ** Languages**:Fluent communication skills (oral and written) in Mandarin and Business English
- ** Education**: Bachelor’s degree in any field
- ** Schedule**: Willingness to work in rotation schedule, holidays and working on-site

Additional Information