654 Call Center Agents jobs in Biñan

LSEG is the world's leading source of intelligent information for businesses and professionals. We deliver information quickly and efficiently, so professionals have knowledge to act. By joining the LSEG Quantitative Product Specialist team, you will be enabling the discovery of new financial relationships and strategies.

The Quant Product Specialist team at LSEG thoroughly understand our clients' quantitative requirements from data to workflow needs. We determine, articulate, construct, and demonstrate the best solution set for our customers We are platform and content authorities who apply deep technical skills to build sophisticated data calculations and workflows tailored to our customer's requirements. We use our interpersonal skills to convey the benefits, insights, functionality and usability of our solutions. Our product knowledge and analytical skills help us meaningfully contribute to growing our proposition internally through partnership with internal groups to fix issues and develop and test new features.

Job Description
:

• Provide direct specialized customer service support to analysts, researchers, and quants at the world's largest and most prominent investment firms, banks and hedge funds
• Assist clients in understanding, extracting and correct usage of LSEG and third party data from a centralized relational database (SSMS, Oracle and Snowflake) for their back-testing models
• Quality check, research, code scripts, and answer client inquiries on content and database functionality, and work with internal and external parties including vendors, content specialists, developers and product managers through to resolution
• Build and foster relationships with existing clients through training, client meetings, implementation support, case management and timely assistance in their financial research project and model development needs
• Improve the customer experience by advocating for and testing new product features and promoting increased product usage into the client's workflow
• Meet with Sales and prospective customers, gather product and integration requirements, demonstrate various aspects of the platform, and assist in the onboarding of new business

Requirements
:

• Bachelor of Arts/Bachelor of Science from a top university in Engineering/Computer Science, Finance, or Mathematics
• Knowledge of, and experience with, analytical tools and databases
• Demonstrate knowledge of databases and Microsoft SQL, Oracle, or Snowflake coding experience.
• Experience with equity market and data content with good understanding of general financial markets
• Experience in quantitative analytics / equity research / equity or credit risk or financial modeling
• Familiarity with statistics and working knowledge with the econometrical packages like SPSS / Minitab / Stata / SAS / Matlab / R
• Ability to collaborate and communicate with technical and non-technical personnel via phone, face-to-face, and in writing
• Ability to give effective presentations and provide ad hoc answers
• Curious mentality with excellent problem solving skills

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of
Integrity, Partnership
,
Excellence
and
Change
underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

LSEG is the world's leading source of intelligent information for businesses and professionals. We deliver information quickly and efficiently, so professionals have knowledge to act. By joining the LSEG Quantitative Product Specialist team, you will be enabling the discovery of new financial relationships and strategies.

The Quant Product Specialist team at LSEG thoroughly understand our clients' quantitative requirements from data to workflow needs. We determine, articulate, construct, and demonstrate the best solution set for our customers We are platform and content authorities who apply deep technical skills to build sophisticated data calculations and workflows tailored to our customer's requirements. We use our interpersonal skills to convey the benefits, insights, functionality and usability of our solutions. Our product knowledge and analytical skills help us meaningfully contribute to growing our proposition internally through partnership with internal groups to fix issues and develop and test new features.

Job Description:

• Provide direct specialized customer service support to analysts, researchers, and quants at the world's largest and most prominent investment firms, banks and hedge funds

• Assist clients in understanding, extracting and correct usage of LSEG and third party data from a centralized relational database (SSMS, Oracle and Snowflake) for their back-testing models

• Quality check, research, code scripts, and answer client inquiries on content and database functionality, and work with internal and external parties including vendors, content specialists, developers and product managers through to resolution

• Build and foster relationships with existing clients through training, client meetings, implementation support, case management and timely assistance in their financial research project and model development needs

• Improve the customer experience by advocating for and testing new product features and promoting increased product usage into the client's workflow

• Meet with Sales and prospective customers, gather product and integration requirements, demonstrate various aspects of the platform, and assist in the onboarding of new business

Requirements:

• Bachelor of Arts/Bachelor of Science from a top university in Engineering/Computer Science, Finance, or Mathematics

• Knowledge of, and experience with, analytical tools and databases

• Demonstrate knowledge of databases and Microsoft SQL, Oracle, or Snowflake coding experience.

• Experience with equity market and data content with good understanding of general financial markets

• Experience in quantitative analytics / equity research / equity or credit risk or financial modeling

• Familiarity with statistics and working knowledge with the econometrical packages like SPSS / Minitab / Stata / SAS / Matlab / R

• Ability to collaborate and communicate with technical and non-technical personnel via phone, face-to-face, and in writing

• Ability to give effective presentations and provide ad hoc answers

• Curious mentality with excellent problem solving skills

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this

privacy notice

carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained,

your rights and how to contact us as a data subject

.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Work Set-Up:
100% Onsite in BGC, Taguig

Shift:
Eastern Time Shift

Office Location:
Philplans Corporate Center, BGC, Taguig

Company Description

IT By Design is a trusted growth partner for Managed Service Providers (MSPs) with over 20 years of experience. We provide dedicated engineers, always-on infrastructure management, and practical AI solutions to help businesses scale efficiently. Our services include 24x7 Helpdesk support, NOC, SOC, RMM Admins, and AI-powered automation tools. With a global team of over 800 members and SOC 2 Type II compliant operations, IT By Design ensures accountability, scalability, and people-first growth for MSPs.

Role Description

• Manage full user lifecycle: onboarding/offboarding, account creation/disablement (M365, Azure AD, AD), device provisioning/decommissioning, and secure data handling.
• Configure user access: email, MFA, file permissions, group policies, and required software packages.
• Provide Tier 1 and basic Tier 2 technical support (network, email, login, printer, slowness) using PSA/RMM tools and escalate when needed.
• Perform basic administrative tasks on servers, firewalls, and M365 tenants under supervision; document fixes and update SOPs/runbooks.
• Monitor and resolve alerts from RMM tools; assist with patching, AV checks, backup verification, and periodic health/environment checks.
• Support senior engineers with infrastructure projects, cloud migrations, and system improvements.
• Contribute to process improvement by creating automation/PowerShell scripts and recommending permanent fixes for recurring issues.

Qualifications

• HMO with Free Dependents on Day 1
• Comprehensive Free MSP Bootcamp Training
• Sponsored IT Certifications
• Convertible to Cash Leaves
• Annual Performance Bonus
• Night Differential Pay
• Government Mandated Benefits
• Life Insurance
• Pet Insurance
• 13th Month Pay
• Discounted Lunch Meals
• Car Shuttle Service
• Free unlimited coffee and snacks everyday

Company Description

IT BY DESIGN provides MSP-focused technical resources to help businesses scale and improve profitability. We offer a wide range of services, including MSP staffing, outsourced NOC, RMM virtual admin, helpdesk support, and professional services. With nearly two decades of experience, we value loyalty and community, consistently taking care of our team as if they are family. We operate three state-of-the-art, fully compliant office facilities in New Jersey and India and pride ourselves on our expertise, reliability, and custom solutions for MSP needs.

Role Description

User Lifecycle Management

• Fully manage onboarding/offboarding for client users: o Provision and configure devices (laptops/desktops). o Create/disable accounts in Microsoft 365, Azure AD, Active Directory. o Set up email, file access, MFA, group policies, and software packages. o Decommission devices securely and archive data where required.

Technical Support (Beyond Helpdesk)

• Handle escalated Tier 1 and basic Tier 2 support tickets (network, printer, email, login issues, system slowness, etc.).
• Use PSA and RMM tools to remotely troubleshoot and maintain endpoints.
• Perform basic administrative tasks on servers, M365 tenants, and firewalls under supervision.
• Document technical fixes and update SOPs/runbooks.

System Maintenance & Monitoring

• Monitor alerts from RMM tools and resolve low/medium-priority issues.
• Assist with patching schedules, antivirus status checks, and backup verifications.
• Perform periodic health checks on client environments (device performance, licenses, capacity).

Process Improvement & Project Assistance

• Support senior engineers in infrastructure or cloud migration projects.
• Create automation or PowerShell scripts for routine tasks (optional but encouraged).
• Proactively identify and recommend recurring issue fixes.

Qualifications

• Must be willing to work 100% onsite and residing near BGC, Taguig.
• Must be available for night shifts (8 PM - 5 AM Manila Time).
• Minimum 2 years of experience in Service Desk/Help Desk support.
• Proficient in troubleshooting Active Directory, Desktop, Office 365, Windows Server, Firewall, VPN, and End User Management.
  • Strong written and verbal communication skills.
• At least 2 years of experience supporting global/international clients.

Company Benefits

• HMO with Free Dependents on Day 1
• Comprehensive Free MSP Bootcamp Training
• Sponsored IT Certifications
• Convertible to Cash Leaves
• Annual Performance Bonus
• Night Differential Pay
• Government Mandated Benefits
• Life Insurance and Pet Insurance
• 13th Month Pay
• Discounted Lunch Meals
• Car Shuttle Service
• Free unlimited coffee and snacks everyday

As a Service Desk / Help Desk Specialist , you will play a vital role in providing efficient and effective IT support to our customers, ensuring their technology needs are met and resolved in a timely manner.

Location: Cyberzone, iHub 4, Filinvest Corporate City, Vector Two, Vector, Northgate Cyberzone Northgate Ave, Muntinlupa City, 1781 Metro Manila

Job Description:

• Respond to and resolve incoming IT support requests from end-users via phone, email, or ticketing system
• Diagnose and troubleshoot a variety of hardware and software issues
• Provide first-line support and escalate complex issues to the appropriate technical teams
• Maintain accurate and up-to-date documentation of all support activities
• Identify and recommend process improvements to enhance the customer experience
• Collaborate with cross-functional teams to ensure seamless IT service delivery

Job Requirements:

• Graduate of Bachelor's degree in any field
• At least 18 months of experience in a service desk or IT helpdesk role.
• Open for candidate's who completed 1st year in college.
• We are also accepting High School Graduate or Senior High School graduate with 4 years relevant experience
• Excellent communication and customer service skills to effectively interact with end-users.

Job Types: Full-time, Permanent

Pay: Up to Php38,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Flexible schedule
• Health insurance
• Life insurance
• Opportunities for promotion

Application Question(s):

• Highest educational attainment:
• Total BPO International voice experience:
• Total Service desk experience in BPO International set-up:
• Do you have experience in Service now?
• Unemployed?

Education:

• Senior High School (Required)

Experience:

• BPO ITSD: 2 years (Required)

Language:

• English (Required)

Willingness to travel:

• 100% (Preferred)

Work Location: In person

We are looking for a Level 1 IT Help Desk Specialist to join our team. This role is perfect for someone who is detail-oriented, tech-savvy, and eager to support end-users with their day-to-day IT needs.

Responsibilities:

• Handle employee onboarding and offboarding (account setup, access, etc.)
• Perform password resets and resolve account lockouts
• Install and configure required software (Microsoft Office, Adobe, and other company-specific tools)

• Provide basic troubleshooting for:

• Disk drive space issues

• Camera, keyboard, or monitor problems

• Network connectivity & website access

• Printer and Wi-Fi issues

• Shared/mapped drive access problems

Work Setup: Remote

Work Hours: 20 hours per week

Part-Time Employment

Night Shift

Educational Background

' - Graduate in any discipline

• Basic computer knowledge required (MS- Office Applications)

• Proven ability to adapt to new tools by applying logical approach

• Work experience as per the job grade.

Work Experience

The Tier 1 HR Helpdesk Client Manager is required to lead teams responsible for

managing Tier 1 HR related queries from the client employees, line managers, vendors

and other 3rd parties basis the procedures defined, instructions provided and the

knowledge base available. These queries relate to HR Policies, Employee Data

Management, Payroll, Benefits, Learning and Development, T&A and other HR related

topics. These queries should be managed in the specified time and with mandated

level of accuracy with focus on first time closure. Responsible to ensure Service Levels

and contractual compliance are adhered to.

This role requires mandatory periodic rotational shifts on 24/7 basis

5 days Work from office is mandatory requirement of the role

Knowledge and Experience

'- Excellent understanding of various processes of core HR Operations

• Experience in Leading teams managing Tier 1 HR helpdesk for UK, Europe or US

Employees

• Should have experience in using Workflow / case management tools like ServiceNow,

Remedy etc.

• Good understanding of various HR Systems/ applications

• Basic understanding of MIS

• Good understanding of Quality Methodology and tools

• Good understanding of Service level agreements and contractual compliance

requirements

• Should have good Excel and Presentation skills

• Should have excellent client and stakeholder management skills

Behavioral Attributes

' - Excellent written and verbal communication skills

• Excellent probing, problem-solving, decision making and negotiation skills.

• Logical and efficient, with keen attention to detail.

• Strong customer service orientation.

• Effective Troubleshooting skills.

• Learning agility – Aptitude to venture in to unknown territories.

• Good researching skills

Core Role Responsibilities

' - Lead teams providing Tier HR helpdesk support to the Employees, Line Managers,

Vendors and 3rd parties

• Team management, Team engagement and Succession planning

• Ensure appropriate staffing as required

• Financial and contract Management

• Ensure policies and procedures are followed and Zero noncompliance across the

engagement

• Ensure the Service Levels are met consistently

• Ensure data privacy requirements are followed with upmost focus. Drive regular

awareness

• Maintains and improves quality results by adhering to standards and guidelines;

recommending improved procedures

• Manage expectations from client stakeholders and internal leadership

• Prepare and present data in internal and client governance forums.

• Ability to drive a culture of high performance, continuous improvement and motivate

the teams

• Gather insights from the customer regarding seasonal spike in volumes, forecasting

and arrange appropriate staffing

Language requirement

English

Location:

Paranaque City, National Capital Region (Manila), Philippines

Job ID:

R

Date Posted:

Company Name:

HITACHI ENERGY PHILIPPINES, INC.

Profession (Job Category):

Sales, Marketing & Product Management

Job Schedule:

Full time

Remote:

No

Job Description:

The opportunity:

The Customer Support Specialist provides internal and external customer support (e.g. technical, order assistance, payment-related assistance) and coordinate with relevant resources to have complete case ownership and to increase customer satisfaction.

How you'll make an impact:

• You will ensure the timely resolution of customer issues received that are within his/her own scope (e.g. order, technical, payment), and if otherwise, by coordinating with Sales and other internal and/or external teams. You will communicate proactively to the concerns, inquiries and requests received from the customer, establish good and professional relationship with the customers by timely responsiveness and promote feedback from the customer via NPS Surveys
• You will engage in effective communication that enables ideas for issue resolution, fulfil commitments by planning and organizing priorities, ensure quality of data in the tools (e.g. SAP, Salesforce,) used in performing Order Handling function, prepare and analyse regular statistics (e.g. delivery forecast, revenue and collections) using available tools and collecting relevant information, recommend solutions, process improvements and innovations that will help speed up internal processes, track regular target performance and provides results to management.
• You will coordinate with relevant process owners, external partners and customers the necessary actions in order to achieve business targets, ensure the timely processing of customers' orders from order booking to collection, process the purchasing of materials and services per customers' requirement, monitor the status of orders to ensure the delivery of goods and services within the contractual date, proactively provide the order status and updates to customers.
• You will do timely issuance of invoice based on relevant documentation, collection of receivables within the approved terms, ensure that the cycle time and KPIs for order execution activities are met and with knowledge in importation and customs clearance, abide to the company's rules and regulations pertaining to Safety and ABB's code of conduct and practice and participate in the HSE initiatives.
• You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• Tertiary education in Electrical engineering or equivalent.
• 2 yrs work experience in relevant industry, preferably from power industry.
• Experience working in customer support operations and order processing.
• Detail oriented to ensure data integrity and accuracy in the system.
• Hands on knowledge in SAP system.
• Proficiency in English communication.

More about us:

We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us – in work and out. For this role, depending on grade and experience, we offer the following employee benefits:

• Employer-sponsored medical plan (inc. dental care and optical).
• Group Term Life insurance, Group Personal Accident insurance, Group Business Travel insurance.
• Hospitalization Insurance.
• Leave programs (Annual leave, medical leave, Hospitalization leave, Exam leave etc.).
• Annual rice allowance.

• SSS, HDMF, and Philhealth Coverage.

• Benefits are subject to the respective plan rules.

We can provide more information during the recruitment process.

Job Description:

Registrar

• Handles inquiries via call, live chat, social media and other platforms design to receive communication from client and communicate the same to appropriate department
• Function as course consultant – serves as frontline in communicating available programs/courses for students. Regularly communicate with Marketing and Academics on available offering and promotional campaigns
• Opens Ticket to organize and administer student records, ensure that records are updated with attendance, finances, etc. Keep student information confidential and secure
• Arranges trial class schedule with academics department
• Oversees the student admissions
• Performs clerical tasks, and other admin task

Key responsibilities include:

• Advising students on the most suitable course options based on their academic goals/career
• Assessing students' current knowledge and providing feedback on areas of improvement.
• Coordinating with course instructors and administrators to ensure a smooth learning experience.
• Providing support and guidance to students throughout their learning process, including help with course materials, assignments, and exam preparation.
• Monitoring student progress and providing regular feedback on performance.
• Developing and implementing marketing strategies to attract new students and promote the courses.
• Staying up-to-date with the latest trends and developments in the field of education.

Customer Support

• Maintains a positive, empathetic and professional attitude toward customers at all times
• Responds promptly to customer inquiries
• Communicates with customers through various channels
• Acknowledges and resolve customer complaints
• Knows our products inside and out so that you can answer questions
• Processes the forms, applications, and requests
• Keeps records of customer interactions, transactions, comments and complaints
• Communicates and coordinate with colleagues as necessary.
• Provides feedback on the efficiency of the customer service process
• Ensures customer satisfaction and provide professional customer support.
• Responsible for offline sales
• Assist visitors to the office and welcome students and parents, etc.

Qualifications

• Candidates must be willing to relocate in Bonifacio Global City, Taguig, Philippines
• Must have at least 6 months or years of working experience in the related field is required for this position
• Well versed in MS Office applications (Excel, Word, PowerPoint)
• Have sales skills
• At least basic knowledge in data analysis
• Excellent oral and written communication skills
• Well versed in English
• Worked in an Educational Industry is a plus
• A proven team player who can work effectively with people of diverse backgrounds and experiences
• Energetic, flexible and enjoys classroom activities
• With pleasing personality and willing to undergo training