1,152 Call Center Agents Csr And Tsr Accounts jobs in the Philippines

**MASS HIRING!**
- Call center agents
- At least high school grad
- 18 years old & above
- With or without BPO experience
- Work Onsite Arrangement
- Good to Excellent english communication skills

**Salary**: From Php19,000.00 per month

**Benefits**:

- Paid training
- Pay raise

Schedule:

- Shift system

Ability to commute/relocate:

- Cavite, Cavite: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (required)

Job Description

Takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.
**Requirements**:
**TO QUALIFY**:

- With good to excellent English communication skills
- With typing speed of at least 30 wpm
- Willing to work in MAKATI CITY
- Willing to work ASAP

**BENEFITS**:

- UP TO PHP 16K/mo salary
- Fast career growth

**. World-class benefits**: Health card, life insurance, etc.

**Job Description**:
Takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpfu

Requirements:
1) Own PC or laptop or smartphone

2) Must have uncapped internet(Fibre preferred) 3) Must have excellent quality earphones or headset.

4) Ability to speak, read write fluently.

**Responsibilities**:
1) Contribute individually and as a member of our dedicated teams to ensure our client service levels are met and internal standards.

2) Carry out all companies task with diligence, honesty and integrity at all times.

3) Complete all requirements by company assigning from time to time.

4) Achieve and deliver strong effective levels of personal attributes and meet set

targets.

5) Achievement of product and soft skills knowledge and targets.

6) Accurate record keeping and quality feedback to direct line manager.

**Benefits**:
Inhouse Internship

On target Basic

Uncapped Commission

Allowances

Huge Growth Opportunities

JOB TYPE

Work Day:Full Time

Employment type:Permanent Job

Salary:USD 200.00 - 800.00 Monthly

Positions available:50

JOB REQUIREMENTS

Minimal experience:Unspecified

Gender:Indistinct

Requirements:

- BPO experience is required for High School Graduates
- Good English language conversation skills
- Computer and Web proficient

**Responsibilities**:

- Respond to users' conditions and queries in a well
- Timed, qualified, and correct way to help continue to keep superior levels of user approval and low case duration
- Maintain a competent and polite temperament when conversing with consumers and peers
- Assist colleagues in answering information systems and organization mission by completing related results as needed.
- Provide comprehensive and quality customer care at all times

JOB TYPE

Work Day: Full Time

Employment type: Permanent Job

Salary: PHP 16,000.00 - 25,000.00 Monthly

Positions available: 25

JOB REQUIREMENTS

Minimal experience: No experience

Languages: English Medium

Minimum required education: Secundario Graduado

Age: From 18to55 years

Gender: Indistinct
- Availability to travel and work outside the city

DUTIES AND RESPONSIBILITIES
- Attends to queries/complaints from clients and coordinate matters for its immediate resolution
- Proper handling of client related problems, complaints, and troubleshooting
- Conducts training of merchants personnel for proper use and operation of related products, devices and solutions
- Conducts product and solution presentation to clients as needed
- Implements installation, programming and troubleshooting of POS terminals and back-office system as specified in the purchase order of clients
- Ensures seamless acceptance of credit, debit and alternative payment channels in all devices and solutions
- Provide pre-sales and after-sales support assistance to Sales Group
- Makes regular reporting to immediate superior
- Prepares itinerary report of the service activities of the group
- Performs other related functions that may be assigned/required by immediate superior from time to time or as needed

JOB SPECIFICATION
- College graduate of Engineering or Technical course
- Must with at least 2-to-3-year experience in customer services helpdesk or field support
- Client and merchant interaction experience preferred
- Strong knowledge in the field of payment solutions, payment provider or merchant services industry, products and services
- Excellent communication skill both in verbal and written
- With strong value on teamwork and personal relations capable of meeting strict SLA and deadlines
- Willing to work on weekends, holidays, and shifting schedules should the need arise

SKILLS
- Very good interpersonal relation skills
- Proper helpdesk and field support courtesy
- Product solutions and services competency
- Knowledge on project management
- Technical competency on the products and services marketed and sold
- Knowledge on the various product, solution and software packages in generating required reports

**Benefits**:

- Flextime
- Opportunities for promotion
- Promotion to permanent employee

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary

Ability to commute/relocate:

- Pasig City: Reliably commute or planning to relocate before starting work (required)

(Job Alert) Customer Support Associate
br>Hey there! Yes, YOU.

We are in need of YOU!

A BPO Company in Makati is in need of a Customer Support Associate. This is a full time and onsite job with the following work responsibilities and qualification.

Responsibilities:
> Phone or Live chat shift
> Help customers by understanding their queries and providing solutions
> Searching the Knowledgebase and FAQ for relevant information to provide solutions
> Communicate with Operations or KYC teams through the internal ticketing system, if the case needs their input
> Escalate tickets to the internal team, if needed
> Email shift
> Work through the email queue from the oldest emails to the newest
> Attend any coaching sessions set up by your Team Lead or QA.
> Attend any improvement training set up by the client

Qualification:
> Customer Service in a BPO industry with at least 6months experience
> Great level of understanding of English, capable of working with English tooling and Knowledge Base
> Ability to multi-task and take responsibility in challenging situations
> Able to adjust to a fast-paced environment / constant changes
> Problem-solving mindset with strong attention to detail
> Ability to take ownership of contact to provide resolution to client
> Ability to provide and receive feedback (it’s a two-way street) < r>> Has a growth mindset with the desire to learn/keep learning
> Basic Computer skills with a typing speed of 40 WPM, 100% accuracy
> Filipino resident in the Philippines

A Day in the Life of a CS Agent (REMINDERS)
:) Create a wonderful customer experience as you understand that making a customer happy is crucially important to a business's success
:) Be creative, friendly, and solution-oriented with customers and colleagues
:) Understand the need to meet expectations, rise above them, and go that extra mile for customers
:) Be honest, able to own up to your mistakes, and never break promises
:) Provide world-class customer support via chat, email, phone
:) Work with the client’s internal teams to provide the best possible resolutions to the customer < r>:) Use the available resources, like Knowledge Base and tools, to search for answers and craft thorough responses to customer queries

Work location: Ayala Ave., Makati City, Philippines

The primary focus of the role is to ensure our scholars and university clients have the best possible experience using Interfolio products and services. You will answer all questions related to Interfolio, educating and empowering customers to become better Interfolio users. As a member of our support team, you proactively look for solutions to problems and propose improvements if something could work better. You're an ambassador for all internal departments, helping them be successful in their roles while driving product change.
A big part of your day is going to be spent taking action on support tickets and calls, planning new outreach efforts, or putting out fires behind the scenes. Our users expect extremely high quality support and we strive to provide that in every interaction we have. We need someone with the ability to treat each issue with dedication, professionalism and fervor.
Responsibilities
+ Triage and resolve support cases across all our products from University administrators, faculty, and staff
+ Coordinate and manage product escalations with stakeholders in Engineering, Sales, and Professional Services
+ Deliver periodic virtual trainings to University clients
+ Be a leader on the support team and act as mentor for newer team members
+ Develop a deep understanding of Interfolio's suite of products; help create best practices for customer success (e.g. toolkits; prioritized enhancements, etc.)
+ Escalation ownership for complex cases routed from Support
Requirements
+ 1-5 years experience working in customer support helpdesk or similar role for a Software-as-a-Service (SaaS) platform
+ Excellent organization, project management, time management, and communication skills
+ Demonstrated ability to troubleshoot and diagnose customer issues
+ Experience providing technical and/or training support for technology
+ Salesforce, Zendesk, JIRA, Slack or similar CRM experience
+ Experience testing and reporting software bugs to engineering
+ Demonstrated ability to cultivate strong relationships with external parties
+ Tenacious and entrepreneurial approach to working through product, process, and client challenges
+ Possess a strong interest in higher education, startups, and/or SaaS technology
+ Bachelor's degree in any course
+ Exceptional communication and presentation skills (both written and verbal)
About You / Ideal Candidate Qualities
+ You're smart. You're a problem-solver who doesn't shy away from puzzles that require extra research. You're able to not only answer a user's direct question, but also understand where they're coming from and what questions they're likely to have next. You can think critically and creatively about situations you're presented with to ensure our users receive high-quality support across the board. You like to experiment, test, build, and tinker on your own to learn more.
+ You're skilled. You write and speak well. You have the demonstrated ability to convey empathy, compassion, patience, and urgency in both written and verbal form. You take pride in the quality of your writing and are well-versed in phone etiquette with experience carrying on professional conversations.
+ You're tech-savvy. You're familiar with technology based applications. You're familiar with different operating systems across various platforms: Windows, Mac, tablets, and phones! You're can easily understand and learn a new interface or process.
+ You're team-oriented. You're comfortable working in groups and happy to put ego aside when searching for the best ideas. Our team is a combination of introverts, extroverts, right brains, and left brains all working hard to deliver products that scholars love to use. You enjoy working on small, agile teams and thinking creatively to find solutions
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Beepo is a Probe Group company, a full service Australian owned outsourcing company, with a team of 15,000 across 6 countries - the largest and most diverse Australian owned customer experience outsourcing provider.

Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.

**Duties and Responsibilities**:

- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customers, vendors and peers concern, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies

**Qualifications and Experience**:

- At least 2 years in Sales Administration with Customer Support experience, preferably in a BPO set up
- Supply Chain & Logistics knowledge/experience
- Pricing, Coordination, Order management
- Proficient in MS Office (Excel-Advanced), Google Suite
- Excellent verbal and written communication skills
- IT product knowledge
- Thinking outside of the Box
- Has effective negotiation and problem solving skills
- Excellent work ethics
- High integrity in dealing with customers, vendors and peers
- Highly organize, and able to meet targets and deadlines
- Customer Support attitude
- HPi Distributors Ingram Micro/ SYNNEX / Dicker Data is a plus

You are joining **Sutherland**, a global business transformation company offering an integrated set of back-office and customer service support services.

One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

As a **Customer Service Associate**, you are tasked to deliver high quality of service to the customers and clients of a multinational e-commerce corporation.

**KEY RESPONSIBILITIES**:

- Take inbound calls from customers or clients;
- Assist them with their product and service concerns;
- Enjoy a set of Industry-leading benefits;
- Get paid while in training;
- Experience a set of global opportunities; and
- Grab not a job, but a promising career.

**MINIMUM QUALIFICATIONS**:

- Finished at least 2 years in college (or High School Graduate + relevant work experience)
- Excellent English written and verbal communication skills
- Working knowledge on computers
- Good customer service and problem solving skills

**JOB HIGHLIGHTS**
- HMO + dependent & allowance
- Stable & secured company
- Great Compensation and Benefits
- Paid trainings

**Job Types**: Full-time, Permanent

**Benefits**:

- Paid training

Schedule:

- 8 hour shift
- Rotational shift

Supplemental Pay:

- 13th month salary
- Overtime pay
- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Service Representative: 1 year (preferred)

**Language**:

- English (preferred)