565 Call Center Agent Non Voice jobs in the Philippines
Non-voice Call Center Agent/ Customer Service
Posted today
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Job Description
- Position: CSR / TSR / B2B / SALES / TL / QA
- Competitive Salary Package!
- With Commission, Incentives, Signing Bonus
- Set-up: Office-based or Temporary Work From Home (WFH)
- Schedule: Day shift or Night shift
- Location: Willing to work in Ortigas, Shaw, BGC, or Eastwood
- Qualifications: must have at least 1year BPO/ Call Center experience, Filipino citizen, highschool graduates and college undergraduates are welcome to apply, and residing in NCR/Metro Manila
AGENT ROLES:
- Non-voice - up to 26k + Dayshift + Weekends off
- Non-voice Logistics - up to 28K all in pay
- Registered Pharmacist - up to 24k + Dayshift
- B2B Assistant Account Manager - up to 43K + incentives
- B2B Sales - up to 39K all in pay + Commissions
- Sales - up to 27K + Commissions + Dayshift
- Provisioning NBN/VOIP - up to 25k + Dayshift
- Collections - up to 23K all in pay + Dayshift + commission
- CSR - up to 25K + Dayshift
- CSR Financial - up to 27K all in pay + Dayshift
- CSR Logistics - up to 25K all in pay + HMO day 1 + Nightshift + Shaw
- CSR Salesforce CRM - up to 31K all in pay
- CSR Eye Care - up to 32K all in pay + Dayshift
- CSR Events ticketing - up to 22K + Nightshift
- CSR US Telco - up to 25K + 21K Signing Bonus + incentives
- Sales US Telco - up to 25K + incentives + 21K Signing Bonus!
- Financial Loans processing - up to 23K + Dayshift
- TSR NBN Telco - 28K + Permanent WFH
- TSR Software - up to 25K + weekends off
- TSR - up to 22K + with at least 3 months TSR experience
OTHER JOB OPENINGS:
- Data Analyst - up to 150K
- Team Lead Japanese Bilingual - Up to 118K all in pay + Temp WFH
- Quality Analyst - up to 28K
- Finance Assistant - up to 40K
- Legal Assistant - up to 50K
- Sales Trainer - up to 60K
Perks:
- Competitive Salary Package
- Other exciting and amazing benefits
- PC/ Computer provided if WFH
- Over the phone interview / Fast Virtual Hiring
- One day hiring process for some accounts
- Great working environment
- Free medical
- Start ASAP
Pay: Php20,000.00 - Php1,500,000.00 per month
Schedule:
- Day shift
- Night shift
**Experience**:
- Call Center Representative: 1 year (preferred)
Non-voice/ Voice Call Center Agent - (Wfh
Posted today
Job Viewed
Job Description
- Position: CSR / TSR / B2B / SALES / TL / QA
- Competitive Salary Package!
- With Commission, Incentives, Signing Bonus
- Set-up: Office-based or Work From Home (WFH)
- Schedule: Day shift or Night shift
- Location: Willing to work in Ortigas, Shaw, BGC, or Eastwood
- Qualifications: must have at least 1year BPO/ Call Center experience, Filipino citizen, highschool graduates and college undergraduates are welcome to apply
AGENT ROLES:
- Non-voice - up to 28K all in pay
- Registered Pharmacist - up to 24k + Dayshift
- B2B Assistant Account Manager - up to 43K + incentives
- B2B Sales - up to 39K all in pay + Commissions
- Provisioning NBN/VOIP - up to 25k + Dayshift
- Collections - up to 23K all in pay + Dayshift + commission
- Sales - up to 27K + Commissions + Dayshift
- Sales US Telco - up to 25K + incentives + 21K Signing Bonus!
- CSR US Telco - up to 25K + 21K Signing Bonus + incentives
- CSR - up to 32K + Dayshift
- CSR Financial - up to 27K all in pay
- CSR Logistics - up to 25K all in pay + HMO day 1 + Nightshift + Shaw
- CSR E-commerce - up to 26K + Nightshift
- CSR Salesforce CRM - up to 31K all in pay
- TSR NBN Telco - 28K + Permanent WFH
- TSR Software - up to 25K + weekends off
- TSR - up to 22K + with at least 3 months TSR experience
OTHER JOB OPENINGS:
- Data Analyst - up to 150K
- Quality Analyst - up to 28K
- Finance Assistant - up to 40K
- Legal Assistant - up to 50K
- Sales Trainer - up to 60K
- Team Lead Japanese Bilingual - Up to 118K all in pay + Temp WFH
Perks:
- Competitive Salary Package
- Other exciting and amazing benefits
- PC/ Computer provided if WFH
- Over the phone interview / Fast Virtual Hiring
- One day hiring process for some accounts
- Great working environment
- Free medical
- Start ASAP
Pay: Php20,000.00 - Php150,000.00 per month
Schedule:
- Day shift
- Monday to Friday
- Night shift
**Experience**:
- Call Center Representative: 1 year (preferred)
Email/chat Support/ Non-voice Call Center Agent
Posted today
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Job Description
- Salary: Up to 28K all in pay + other amazing benefits!
- Set-up: Office based / Onsite
- Location: Pasig or Eastwood
- Schedule: Nightshift
- Qualifications: must have at least 1year related BPO/ Call Center experience, Filipino citizen, highschool graduates and college undergraduates are welcome to apply
Available opportunities:
- Non-voice (Sales Support) - up to 25K + Signing Bonus!
- Non-voice (Logistics) - up to 28K + weekends off
Perks:
- Competitive Salary Package
- Other excitieng and amazing benefits
- One Day Hiring or Fast Virtual Hiring
- Friendly Recruiters and good management
- Great working environment
- Free medical
- Start ASAP
Pay: Up to Php28,000.00 per month
Schedule:
- Monday to Friday
- Night shift
**Experience**:
- Call Center Representative: 1 year (preferred)
- Logistics: 1 year (preferred)
Customer Service & Technical Support - Spanish
Posted 12 days ago
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Job Description
Customer Service & Technical Support - Spanish
Dedicated Customer Support Specialist with Technical Expertise, Committed to Outstanding Service through Effective Communication, Problem Solving, and a Positive Attitude. Apply Now!
Overview
We are seeking highly motivated Customer Service and Technical Support Specialists with a technical background to join our team. The ideal candidate should possess excellent Spanish communication and customer service skills, along with strong problem-solving abilities and a passion for delivering exceptional service. This role requires active listening, patience, tenacity, and adaptability to effectively address customers' concerns and provide timely solutions. A positive attitude is essential to foster a productive and customer-focused environment. If you are looking to apply your technical expertise in a dynamic and supportive team, we encourage you to apply now!
Key Responsibilities
Provide exceptional customer support, resolving technical issues related to products or services in the Latin American region.
Demonstrate strong problem-solving skills to troubleshoot and resolve customer concerns efficiently.
Listen actively to customers, ensuring a clear understanding of their issues and offering appropriate solutions.
Handle customer inquiries with patience and professionalism, maintaining a positive and helpful attitude.
Adapt to varying customer needs, offering tailored solutions and suggestions based on technical knowledge.
Collaborate with internal teams to ensure timely resolution of escalated issues and improve service delivery.
Maintain up-to-date knowledge of products, services, and technical updates to provide accurate assistance.
Track and document customer interactions and resolutions to ensure effective follow-up and issue resolution.
Uphold customer satisfaction by offering clear communication and ensuring quality service at all times.
Continuously improve personal performance through feedback and training opportunities.
RequirementsQualifications
Excellent Spanish communication skills, both verbal and written, with a customer-centric approach
Proven experience in customer service and technical support roles, with a focus on resolving technical issues and providing exceptional service.
Strong troubleshooting skills and the ability to diagnose and resolve technical problems efficiently.
In-depth understanding of technical systems, software, or hardware, and the ability to convey technical information to non-technical customers.
Ability to handle escalated issues, manage conflict, and provide effective resolutions in a calm and professional manner.
Experience using customer service software, ticketing systems, and technical tools to track, manage, and resolve customer concerns.
Strong problem-solving abilities with a focus on delivering quick and accurate solutions.
Active listening skills, with the ability to understand customer needs and provide tailored solutions.
Patience, adaptability, and a positive attitude when dealing with challenging or complex customer interactions.
Ability to work under pressure and meet service level agreements while maintaining a high standard of service.
Proficiency in using Microsoft Office Suite (Excel, Word, Outlook) and other relevant tools.
Ability to work both independently and collaboratively in a fast-paced, team-oriented environment.
Skilled in using support tools like Zendesk or Freshdesk, with strong ticketing and escalation management.
BenefitsBenefits
Healthy, conducive work environment (Great Place to WorkTM – Certified three years in a row!)
Competitive salary
16 leave credits + all client-based holidays
De Minimis/ Allowances (Upon regularization)
HMO coverage + dependent
Lots of opportunities to enhance your skills, acquire new experiences, work among experts, and grow your career.
Exposure to world-class, high-level management from local and international direct supervisors.
Call Center Technical Support Tech
Posted today
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- Secondary responsibilities will include managing internal support and admin task for both PSI and divisional groups, creating process documentation and participating in continuous improvement work.
**Basic Qualifications, Experience, Skills & Education Required**:
- Bachelor’s degree preferably ECE, CompE, EE or its equivalent with minimum 1 year technical experience.
- Knowledge and understanding of hardware systems.
- Previous experience in a customer support role is a plus.
- Ability to use MS Office Word, Excel, Access.
- Excellent phone, verbal and written communication skills.
- Willing to work on shifting schedule, including night shift
Technical Support Analyst
Posted 2 days ago
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Job Description
Applies analytical and technical skills to perform a variety of activities
Business Expertise: Has good understanding of how the team integrates with others
Leadership: Has no supervisory responsibilities
Problem Solving: Recognizes and solves routine problems that can occur in own work area with or without supervisory approval; evaluates and selects solutions from established operating procedures
Impact: Impacts the quality and quantity of own work
Interpersonal Skills: Uses communication skills and common courtesy to exchange information
Qualifications:
+ Bachelor's degree graduate of any course
+ at least completed 2 years in college with no back subjects.
+ 1-year Technical Support Experience
+ 2-years Customer Support Experience
+ Above Average Communication Skills
+ Can work on a shifting schedule
+ Amendable to work in a hybrid work set up
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact .
Please read our Candidate Privacy Policy ( .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Technical Support Engineer
Posted 2 days ago
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Job Description
**Position Title:** Technical Support Engineer
**About Advanced Energy**
Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductor and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing. We are proud of our rich heritage, award-winning technologies, and we value the talents and contributions of all Advanced Energy's employees worldwide.
**Responsibilities:**
+ Serve Americas and Europe customers at Call Center via phone, email or online chat for all Advanced Energy products, including technical or selling related query
+ Identify & record all inquiries clearly, and response on time accordingly
+ Provide technical documents and related information to customers
+ Recognize customer real needs and promote product & peripheral solution to most fit for customers requirement
+ Recommend our products cross to competitors, collect application/commercial information, track & follow up on selling potential
+ Support online remote/field trouble shooting for end customer
**Qualifications** :
+ BS Electrical or Electronics and Communications Engineering graduate
+ 3 years or above electronic product design or related tech-support/customer service experience
+ AC/DC or DC/DC power supply, photonics, PCM, ESD, ESVM or other related experience preferred
+ Overcome difficulty to accomplish work independently
+ Good interpersonal communication capability
+ Power design & application ability
+ Good customer service consciousness
+ Good written & oral expression skill
+ Good elaborative faculty, especially for trouble shooting & critical issue
+ Proficient computer skill, like MS Word, Excel, PPT etc；
+ Good sense on teamwork, positive working attitude & sense of responsibility
+ Good English communication skills
+ Able to work for afternoon and night shift
As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees in order to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, we offer a strong benefits package in each of the countries in which we operate.
**Advanced Energy is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans, and Individuals with Disabilities.**
**We are committed to protecting and respecting your privacy. We take your privacy seriously and will only use your personal information to administer your application in accordance with the RA No. 10173 also known as the Data Privacy Act of 2012.**
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Technical Support Representative
Posted today
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- Handle and resolve customer inquiries, questions, complaints, and billing concerns with the highest degree of courtesy and professionalism utilizing all resources available given to Tier 1 Representatives.
- Offer alternative solutions when appropriate if the issue is beyond the representative’s training and scope of responsibility with the objective of resolving the customer’s concerns.
- Adhere to schedules, guidelines, and requirements in accordance with the Company’s set policies and procedures.
**REQUIREMENTS**:
- atleast collegiate education is required
- At least 1 year of working experience in Technical Support is required for this position
- Above Average English communication skills
- Basic Knowledge on VOIP, networking, routers and modems
- Strong customer service orientation
- Experience configuring, updating and supporting VOIP solutions in a multi-location environment
is a plus
- Ability to work efficiently in a highly demanding, team-oriented and fast paced environment
- Networking, IT or telecommunications certification is a plus
- Applicants must be amenable to working nightshifts
**PERKS & BENEFITS**
- WFH & Equipment Provided
- 30% Night Differencial
- Complete Govt Benefits
- HMO via Maxicare on the 1st day, Php 250k/year (3 FREE DEPENDENTS, same coverage)
- Dental coverage
- Out patient medicine reimbursements
- Rice Allowance
- Monthly incentives
- Performance increase
- Complete attendance incentives
- Internet allowance
**Job Types**: Full-time, Permanent
**Salary**: Up to Php45,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Employee stock ownership plan
- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Performance bonus
Ability to commute/relocate:
- Work from Home: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Technical Support Representative: 1 year (preferred)
**Language**:
- English (preferred)
Customer Technical Support
Posted today
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This is a remote position.
**About the Client**:
They make learning support accessible and convenient so that tutoring can be booked at a time that suits each child's schedule. Learning sessions take place live and online via our learning platform, which means students can log in from the comfort of home and work with their expert tutor without interrupting the family schedule.
All of their content is mapped to the Australian National Curriculum and is based on the unique learning needs of each individual. In this way, Cluey programs cover the topics each student is learning in class and specifically address each child's challenges. All sessions are recorded and can be re-watched for future reference, and parents can see what their child has learned.
Thanks to the online nature of our approach, they're able to source, train and quality check the best tutors from around Australia and make them available to any student, regardless of whether they live on a farm, in a big city, or in a small town between Milly Milly and Murgoo.
**Job Summary**:
Session Technical Support Officers are energetic team members who successfully manage and resolve customer and tutor technical issues that arise while using the Cluey Learning platform.
Session Technical Support Officer will also focus on driving a self-service customer and tutor experience, resolving the source of the queries and bugs with product and technology teams. The role is expected to be proactive in resolving risks before they become issues. In this role, you will also be expected to provide general customer and tutor support and continually look for ways to improve outcomes for customers and tutors.
**Responsibilities**:
Support new and existing students and tutors to successfully start and complete tutoring sessions.
Use decision trees for diagnosing, resolving, and documenting common hardware and software issues.
Ensure notes and follow-ups related to customer and tutor inquiries are managed per process and recorded in Salesforce in a timely, accurate, and professional manner.
Actively suggest improvements to streamline and automate workflows.
Educate tutors and customers on the benefits of self-service interactions.
Contribute to the maintenance of session support knowledge base articles, FAQs, and chat canned responses.
**Requirements**:
Experience working with and supporting various operating systems for
Experience working with and supporting various browsers such as
Familiarity with system firewalls, and anti-virus software with the knowledge to address any issues preventing access to Cluey sessions.
Familiarity with camera/microphone access and permissions on devices and web browsers.
Familiarity with remote-access software.
Excellent communicator, capable of explaining complex technical issues to customers quickly and easily, ensuring timely resolution of problems.
Minimum 2 years experience in customer service
Minimum 2 years experience in 1st and/or 2nd level IT support
**Benefits**:
**WHAT WE OFFER**:
Above-Industry Standard Compensation Package
Premium Healthcare Coverage and Life Insurance
Fun Monthly Employee Engagement Activities
Opportunities for Learning, Personality Development, and Career Advancement
Permanent Work from Home Opportunity
**Job Description**:
This is a remote position.
**About the Client**:
They make learning support accessible and convenient so that tutoring can be booked at a time that suits each child's schedule. Learning sessions take place live and online via our lear
Technical Support Specialist
Posted today
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Job Description
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
**OPENTEXT - THE INFORMATION COMPANY**
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
**The Opportunity**:
Provide production monitoring of data, error analysis, as well as serves as the customer contact for questions on usage, functionality and problems encountered with OpenText products and services.
**You Are Great At**:
- Providing technical support responding to case service levels, providing production support, effectively analyzing issues, providing issue resolution, and customer notification. Recreating customer issues & escalates to appropriate level.
- Working cross-functionally within the organization, in a team environment, to deliver quality, satisfaction, and resolutions to the customers. Submitting/providing ideas/suggestions for new content to knowledge base.
- Performing other/additional duties and projects that may be periodically assigned and may require on-call and weekend rotation.
**What it takes**:
- Working experience with Operating Systems (Unix/Linux and Windows).
- Working experience with Database (SQL,Oracle).
- Working experience with Active Directory.
- Electronic Data Interchange (EDI) knowledge preferred
- Must demonstrate effective English communication skills and the capability of delivering technical solutions to customers who may or maybe not be EDI savvy
**Additional Notes**:
**Global Job Posting Footers**:
- Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles.
At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.
Subject to applicable laws and regulations, OpenText’s Global Vaccination Policy requires all employees to be fully vaccinated against Covid 19 in order to enter an OpenText office. Accommodations may be available.