17 Call Center Account Process Trainer Alabang jobs in Muntinlupa

Emerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a **Specialist II, Instructional Design** , you get to echo this promise as you join talents that bring inspiration to life.
In this capacity, you will be given the opportunity to collaborate with partners and grow your learning management experience by supporting the business in its Commercial Excellence strategies. This gives you a very vital role in shaping the customer's experience with Emerson and the solutions we offer.
If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines!
**In This Role, Your Responsibilities Will Be:**
+ To coordinate with Subject Matter Experts (SMEs) to develop learning content and assessment materials.
+ To compile, arrange and update training materials and training curriculum.
+ To develop materials for courses based on information provided by subject matter experts and instructors to create the best coursework possible.
+ To correct and update e-learning modules issues/ problems encountered by users and escalates to developers when necessary.
+ To participate in developing storyboards, scripts, and suggest overall concepts to stakeholders.
+ To create content for multiple learning modalities (instructor-led, webinars, video, etc.)
+ To communicate, administer, and monitor training schedule, registration and attendance in business systems.
+ To generate, analyze, and create report/dashboard from different sources and submit to requestor.
+ To maintain training records database for completeness and accuracy.
+ To identify and control the storage, retention, preservation, and disposal of documented information.
+ To assign and manage online learning for training participants.
+ To maintain learning plans, notifications, and reporting.
+ To manage day-to-day administration of the LMS, providing end-user troubleshooting, issue remediation, and escalation management
**Who You Are:**
You have a strong drive for results, are detail-oriented, creative, and exhibit passion and enthusiasm to get things done. You can effectively communicate ideas and influence key stakeholders. You are a nimble learner, resourceful, and able to collaborate and efficiently work with people across any level.
**For This Role, You Will Need:**
+ Bachelor's degree in human resources, Marketing, Communication Arts, English, or equivalent.
+ 1-year related experience in training administration, curriculum development, learning management system, business reporting, customer service, or marketing.
**Preferred Qualifications That Set You Apart:**
+ Basic knowledge on e-learning content development and learning management systems
+ Advanced MS Office Application - Outlook, Excel, and PowerPoint
**Our Culture & Commitment to You**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
#LI-Hybrid
**WHY EMERSON**
**Our Commitment to Our People**
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
**Accessibility Assistance or Accommodation**
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**ABOUT EMERSON**
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!
**No calls or agencies please.**
**Requisition ID** : 25023870
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.