1,394 Business Transformation jobs in the Philippines

About Us

At TSA Group, we design and deliver contact centre solutions for some of the world's leading brands. We create experiences that people love, by revolutionising the way they connect with brands. Our work spans multiple industries, including telco, logistics, insurance, automotive, travel, and government. With over 5,000 dedicated professionals across Australia, New Zealand, and the Philippines, we ensure that every interaction is meaningful and impactful.

We have a team of talented technology experts and customer experience consultants that work hand in hand to create this seamless and genuinely enjoyable customer journey. Our technology experts build the tech that enables our clients to deliver great experiences for their customers, and our consultants work to provide a tailored and considered approach to customer service and sales.

Company Description

TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

We're a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.

Job Responsibilities

The Business Transformation Manager plays an integral role in executing TSA's purpose. The Business Transformation Manager leads strategic initiatives to ensure improved, more effective and efficient operations resulting in excellent customer experience and business performance. This role is central to identifying improvement opportunities, managing cross-functional projects, and embedding a culture of continuous improvement throughout the channels in one of TSA's programs. This role oversees a team of specialists and works with senior leadership, cross-functional teams, and client partner managers to promote a culture of excellence, innovation, and accountability.

Key responsibilities include leading and driving Lean Six Sigma projects to completion, overseeing process mapping and root cause analysis workshops, developing performance metrics, and supporting change management efforts. The ideal candidate possesses strong analytical skills, a deep understanding of operational frameworks, and the ability to influence stakeholders at all levels.

Qualifications

Essential
◦ 5+ years of combined experience in project management, operational excellence or business transformation, preferably in a BPO set-up.

◦ Experience in a telco program is an advantage .

◦ Proven track record of managing complex projects across multiple functions.

◦ Strong knowledge of Lean, Six Sigma (Green Belt certified is required, be at least Black / Green Belt-trained plus wealth of experience in doing continuous improvement if holding no certification), and continuous improvement methodologies.

◦ Excellent oral and written communication skills

◦ Leadership, and stakeholder management skills.

◦ Analytical mindset with proficiency in data analysis and performance metrics.

◦ Advance presentation and facilitation skills

◦ Has strong data analytical skills

◦ Can build database and Cl tools

◦ Can create processes and policies

◦ Working knowledge in PowerBI - ADVANTAGEOUS

Desirable
◦ Insurance/Sales/Service Experience

◦ Contact Centre Experience

Qualifications
◦ Good Character - Respectful, open, honest, transparent and authentic, with integrity

◦ Courage - Takes accountability, responsibility and ownership for the client and teams

◦ Personable with a positive attitude and sense of humour

◦ Leads, develops, coaches, inspires & motivates teams to deliver our clients objectives.

◦ Understands the key to our success is through coaching and development

◦ Highly motivated, goal orientated, focused and driven

◦ Excellent communication skills and a collaborative style - Comfortable communicating with stakeholders and building relationships at all levels of the organisation

◦ Plans ahead, reflects, prioritises then sets a clear vision, provides direction, delegates and empowers the team to develop & grow

◦ Belief that excellent customer experience and advocacy is paramount

◦ Confidence, resilience and calmness under pressure

◦ Commercial acumen - Analytical & Logical

Competencies used for Interviewing Assessment
Ability to clearly convey information Ability to identify the root cause of an issue quickly Efficiently handling multiple tasks and customers. Finding mutually beneficial solutions that satisfy the customer and the company. Managing one's own emotions to stay calm and professional Providing effective and efficient solutions. Working well with colleagues to ensure consistent service. Ability to provide accurate information and guidance.
Additional Information

Want to know more? Check out our social media pages:
 

Website:

Instagram
: tsa_group_

LinkedIn:

TSA Group is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees and building a workforce that reflects the diverse communities we serve. We provide equal opportunities to all, regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. Join us and be part of a team that values and respects every individual's unique contributions.

Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @

). Your safety matters. If you receive a suspicious job offer, do not respond and report it to

Overview:

The Business Transformation Director will lead strategic transformation initiatives within the company to drive efficiency, innovation, and enhanced service delivery. This role will oversee large-scale projects that optimize processes, integrate new technologies, and improve operational performance in alignment with the company's long-term goals. The ideal candidate will have extensive experience in financial services, operational excellence, change management, data analysis, and business intelligence. They will bring together key strands of technology, continuous improvement, and behavioral science to drive transformational changes that are embedded within the organization for meaningful impact.

Key Responsibilities:

• Lead and oversee the planning, execution, and monitoring of transformation initiatives, ensuring adherence to best practices, standards, and methodologies.
• Develop and implement a comprehensive business transformation strategy that aligns with the company's objectives and operational priorities.
• Lead cross-functional teams to identify, analyze, and execute process improvement initiatives, ensuring efficiency and cost-effectiveness.
• Oversee the adoption of digital technologies, automation, and data-driven decision-making to enhance operational capabilities.
• Utilize data analysis and business intelligence to drive informed decision-making, identify trends, and measure transformation success.
• Roll out predictive analysis capability through data analysis and business intelligence.
• Identify and leverage opportunities for innovation, collaboration, and co-creation with internal and external stakeholders, fostering a culture of continuous improvement and learning across the organization by proactively seeking out opportunities for change and sourcing new solutions to improve delivery.
• Drive cultural and organizational change, ensuring buy-in and engagement from key stakeholders at all levels.
• Evaluate the impact and effectiveness of the transformation initiatives and ensure alignment with the organization's performance indicators and quality standards.
• Collaborate closely with C-Suite and other senior leadership, technology, risk, compliance, and finance teams to ensure seamless execution of transformation programs.
• Establish and monitor key performance indicators (KPIs) to track progress, measure impact, and report on transformation success.
• Identify potential risks and develop mitigation strategies to ensure smooth project execution.
• Act as a champion for continuous improvement methodologies such as Lean, Six Sigma, and Agile.
• Manage budgets, resources, and timelines for multiple transformation initiatives.
• Provide leadership, guidance, mentoring, and coaching to project teams and internal stakeholders, promoting a high-performance and customer-focused culture.

Qualifications & Experience:

• A degree or higher in Business, Management, or a related field, or equivalent experience.
• 10+ years of experience in business transformation, operational strategy, or process improvement within financial services.
• Proven senior experience in leading and successfully delivering transformation change in an operational context.
• Strong knowledge of digital transformation, automation technologies, data analysis, and business intelligence.
• Critically, highly digitally literate with proven experience utilizing progressive technologies (including Artificial Intelligence) to drive business improvement or customer experience.
• Passionate about the impact of technology and a natural ability to actively seek out new ways technology can be operationalized to improve services.
• Expertise in change management methodologies such as PROSCI, ADKAR, or equivalent.
• Certification in Lean Six Sigma (Black Belt preferred) or Agile methodologies is an advantage.
• Excellent project and program management skills, with the ability to plan, execute, and monitor multiple transformation initiatives simultaneously, managing associated budgets, resources, and risks.
• Exceptional stakeholder management and communication skills, with the ability to build and maintain effective relationships, and influence and persuade at all levels.
• Innovative and creative thinking skills, with the ability to identify and leverage opportunities for improvement, co-creating new and customer-centric solutions.
• Analytical and problem-solving skills, with the ability to evaluate and measure the impact and effectiveness of transformation initiatives, ensuring alignment with the organization's performance indicators and quality standards.
• Leadership and people management skills, with the ability to lead, guide, and coach the transformation team and other colleagues, fostering a high-performance and customer- focused culture.

Job Type: Full-time

Pay: Php320, Php350,000.00 per month

Work Location: In person

JOB DESCRIPTION

We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.

Job Summary:

As a Business Transformation Associate within our Middle Office team, you will focus on supporting our Automation Platform. Your role will involve bridging the gap between Technology solutions and Operations needs. You will perform initial solution feasibility, provide solution recommendations, create test cases, troubleshoot, and understand the business requirement and translate it into technical specifications across the Commercial Banking landscape around Digital Adoption, Unified Desktop, Intelligent Automation Solutions, and Product Support through process improvement.

Job Responsibilities:

• Gather requirements by conducting interviews, workshops, and surveys to analyze business requirements and business process documents/workflow for feasibility and technology solution proposal.
• Collaborate with stakeholders, including business users, management, and IT teams to understand their needs and expectations, facilitating communication to ensure alignment and project visibility.
• Create detailed documentation, including business requirements documents (BRDs), functional specifications, use cases, test cases, and user stories.
• Develop test plans and test cases to ensure solutions meet business requirements, conduct user acceptance testing (UAT), and gather feedback from stakeholders.
• Assist project managers in planning, executing, tracking project progress, and reporting on status, risks, and issues; perform project management for small-scale projects.
• Support change management efforts by preparing training materials and conducting training sessions for end-users; assist in the transition of new processes and systems into the business environment.
• Support training for new joiners, aspiring operations/citizen developers, and perform minor coding as needed.
• Perform Citizen Development Scripting to a certain extent.

Required Qualifications, Capabilities, and Skills:

• Excellent communication skills, including confidence in managing cross-country meetings at different levels of stakeholders.
• Strong writing skills, including creating updates, business requirements, business cases, and day-to-day technical email conversations.
• Minimum of 2 years of experience in back office or shared service operations, involved in automation projects and process improvement.
• Knowledge in BRD creation, business case creation, and conducting testing.
• Familiarity with any Project Management Methodology.
• Experience with Python or UiPath.

Preferred Qualifications, Capabilities, and Skills:

• Experience in transactional processes like settlements, account opening, payments, and account offboarding.
• Educational background related to Finance, IT, or Engineering.
• Understanding of firmwide digital tools such as SharePoint, Tableau, Alteryx, Varcas, Powerforms, and AI.

Shift Schedule: 5pm-2am PHT, weekends off

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients—including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.

Overview:

We are seeking a Business Transformation Supervisor to lead and manage key initiatives that drive organizational change and innovation. This role will focus on designing and overseeing the implementation of technology solutions that align with transformation goals. The ideal candidate has a strong background in solution architecture, project management, and Agile/DevOps methodologies, with the ability to translate business objectives into scalable, secure, and reliable technology strategies.

Key Responsibilities:

• Collaborate with stakeholders to translate business transformation goals into technology requirements.
• Design and implement technology solutions that align with organizational objectives.
• Develop and manage a technology roadmap to support current and future transformation initiatives.
• Partner with cross-functional teams to ensure scalability and alignment with transformation strategies.
• Establish technology policies, standards, and procedures to support transformation efforts.
• Oversee implementation of solutions, ensuring compliance with scalability, security, and reliability requirements.
• Evaluate emerging technologies and recommend innovative solutions.
• Provide leadership and guidance to technical teams on transformation-driven solutions.
• Communicate technical concepts effectively to non-technical stakeholders.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3–5 years of experience in solution architecture or a related discipline.
• Strong background in software development and system integration.
• Knowledge of cloud computing, service-oriented architecture (SOA), and microservices.
• Familiarity with ERP systems such as SAP or Oracle.
• Solid understanding of cybersecurity and data privacy best practices.
• Excellent communication, interpersonal, and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple projects simultaneously, independently, or within a team environment.

Why Join Us?

This is an exciting opportunity to play a central role in shaping and leading business transformation initiatives. You'll work at the intersection of technology and strategy, helping to build scalable solutions that drive meaningful impact and innovation.

Job Types: Full-time, Permanent

Pay: Php45, Php46,000.00 per month

Benefits:

• Paid training

Work Location: In person

Filinvest Company- Filinvest Hospitality Corporation

Job Description:

PROCESS GOVERNANCE & STANDARDIZATION

• Repository Stewardship Update and organize the process library, ensuring documents are current and easily searchable.
• Template Compliance Format SOPs and flowcharts to standard, reducing re-work for approvers.
• Approval Tracking Monitor document status, prompting stakeholders to keep cycles moving.
• Audit Pack Preparation Assemble evidence packets, enabling swift responses to audit queries.
• Process KPI Dashboard Maintenance Refresh metrics in governance dashboards, supporting data driven oversight

CHANGE ENABLEMENT & ALIGNMENT

• Training Logistics Schedule sessions, manage invitations, and capture attendance, maximizing learner participation.
• Communication Production Draft newsletters and updates that keep stakeholders informed and engaged.
• Feedback Capture Collate survey results and user comments, supplying clear insights to project leads.
• Action-Item Monitoring Track follow-ups from change-agent huddles, ensuring commitments stay visible.
• Knowledge-Base Curation Publish FAQs and tip sheets, boosting first-call resolution.

TRANSFORMATION PROJECT PARTNERSHIP

• Data Collection Gather process-performance data and prepare trend analyses for review meetings.
• Workshop Support Organise materials and take notes during Kaizen events, freeing facilitators to focus on content.
• CI Register Oversight Update status and due dates, keeping improvement pipelines transparent.
• Charter Documentation File completed improvement charters, maintaining an accurate history of initiatives.
• Best-Practice Sharing Post bite-sized insights on internal channels, encouraging peer learning

CONTINUOUS IMPROVEMENT & CAPABILITY BUILDING

• RAID Log Maintenance Record risks, actions, issues, and decisions with precision, safeguarding project memory.
• Status Report Consolidation Compile weekly updates into concise steering packs, enabling informed governance.
• Budget Tracking Monitor purchase orders and actuals, alerting leads to emerging variances.
• Event Coordination Arrange logistics for workshops and vendor demos, ensuring sessions run without friction.
• Version Control Management Keep project documentation neatly versioned, preserving a single source of truth.

Qualifications:

• 0-2 years in an internship or entry-level role involving project coordination, data handling, or process documentation.
• Bachelors degree (completed or final year) in business, engineering, or information field
• Certificate in Process Improvement or Project Coordination. (advantage)

Certifications & Licenses

• Lean Six Sigma Yellow Belt
• BPMN 2.0 Foundation Badge (advantage)
• Agile Fundamentals (ICAgile/Scrum Foundation (advantage)

Relevant Trainings

• Office & Collaboration Tools Masterclass (SharePoint, Teams, Smartsheet)
• Basic Data Analytics (Excel / Power Query)
• Business Writing & Stakeholder Communication

The Business Transformation Analyst is responsible for identifying business problems and implementing data-driven solutions to improve organizational performance. Key responsibilities include:

Problem Identification
: Conducting research, root cause analysis, and assessments to identify business pain points, areas of inefficiency, and potential areas for improvement.

Data analysis:
Analyzing data to understand patterns, trends, and root causes of business problems. Utilizing data visualization tools and statistical analysis to communicate insights effectively.

Solution Design:
Developing innovative, data-driven solutions to address business problems. Designing, testing, and iterating business process solutions that are corrective and preventive using agile methodologies.

KPI Design: Understand the telemetry available and create measurable Key Performance Indicators to track the success of solutions and ensure they meet desired outcomes.

Stakeholder management
: Building relationships with stakeholders to understand their needs, gather requirements and communicate project updates.

Project Execution:
Work with a Project Manager (or in some cases play the role of a PM) to lead cross-functional teams to ensure successful project delivery and the achievement of business goals.

The ideal candidate for this role will have:

• strong analytical skills, strong critical reasoning skills, excellent business acumen, and experience in data analysis and project management.
• A background in business transformation, continuous improvement or related field is preferred.
• Exposure to Multi-Family Rental Property management vertical is preferred.
• Exposure to Product Delivery and Software Quality Assurance is preferred.

This is a high visibility position where you will often be interacting with senior leaders of the company. We are looking for candidates with strong analytical skills combined with the ability to communicate complex topics visually, and simply.

Qualification:

• Bachelors or Masters Degree in a relevant field such as Business, Economics, Data Science, Industrial Engineering or Computer Science
• Strong analytical skills, including proficiency in data analysis tools such as SQL or Python or advanced Microsoft Excel Skills
• Experience with data visualization tools such as PowerBI
• Robust experience in Process Mapping and Process Re-engineering methodologies such as Value Stream Mapping or Lean Six Sigma techniques such as DMAIC etc.
• Excellent written and verbal communication skills, including the ability present complex data insights to a non-technical audience.
• Ability to think creatively and develop innovative, data-driven solutions to business problems.
• Ability to understand the inter-workings of various business functions. Experience in defining and tracking KPIs to measure success of business transformations.
• Detailed and process oriented; with ability to work on both strategic and tactical initiatives.
• Proven ability to quickly build rapport and credibility with multiple stakeholders across the organization at every level.
• Excellent communication skills (verbal and written), with the ability to actively listen, influence, negotiate and coach.
• Proven project and time management skills with ability to thrive in a fast-paced, team environment and handle multiple tasks simultaneously.
• Work through ambiguous situations, being able to develop frameworks and structures to define problems and construct execution plans that are achievable and pragmatic.
• A passion for continuous improvement and driving business transformation initiatives.
• Must be wailing to work in a fixed night shift schedule

G

SUMMARY

RealPage is looking for a Senior Business Transformation Analyst with a Consulting mindset to collaborate with internal stakeholders to analyze business processes, identify areas for improvement, and implement strategic changes. Responsibilities include conducting assessments, developing recommendations, and facilitating organizational change. Strong analytical skills, project management, and the ability to work with diverse stakeholders are essential. The ideal candidate for this role will have strong analytical skills, strong critical reasoning skills, excellent business acumen, and experience in data analysis and project management. A background in business transformation, continuous improvement or related field is preferred. Exposure to Multi-Family Rental Property management vertical is preferred. Exposure to Product Delivery and Software Quality Assurance is preferred. This is a high visibility position where you will often interact with senior leaders of the company. We are looking for candidates with strong analytical skills combined with the ability to communicate complex topics visually, and simply.

PRIMARY RESPONSIBILITIES

• The Senior Business Transformation Analyst is responsible for identifying business problems and implementing data-driven solutions to improve organizational performance. Key responsibilities include:

• Problem Identification: Conducting research, root cause analysis, and assessments to identify business pain points, areas of inefficiency, and potential areas for improvement.

• Data analysis: Analyzing data to understand patterns, trends, and root causes of business problems. Utilizing data visualization tools and statistical analysis to communicate insights effectively.
• Solution Design: Developing innovative, data-driven solutions to address business problems. Designing, testing, and iterating business process solutions that are corrective and preventive using agile methodologies.
• KPI Design: Understand the telemetry available and create measurable Key Performance Indicators to track the success of solutions and ensure they meet desired outcomes.
• Stakeholder management: Building relationships with stakeholders to understand their needs, gather requirements and communicating project updates.
• Project Execution: Work with a Project Manager (or in some cases play the role of a PM) to lead cross-functional teams to ensure successful project delivery and the achievement of business goals.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• Bachelor's or master's Degree in a relevant field such as Business, Economics, Data Science, Industrial Engineering or Computer Science
• With 5 years' experience delivering in a Business Analyst role within a Business Transformation or Business Consulting setting.
• Strong analytical skills, including proficiency in data analysis tools such as SQL or Python or advanced Microsoft Excel Skills
• Experience with data visualization tools such as PowerBI
• Robust experience in Process Mapping and Process Re-engineering methodologies such as Value Stream Mapping or Lean Six Sigma techniques such as DMAIC etc.
• Excellent written and verbal communication skills, including the ability present complex data insights to a non-technical audience.
• Ability to think creatively and develop innovative, data-driven solutions to business problems.
• Ability to understand the inter-workings of various business functions.
• Experience in defining and tracking KPIs to measure success of business transformations.
• Detailed and process oriented; with ability to work on both strategic and tactical initiatives.
• Proven ability to quickly build rapport and credibility with multiple stakeholders across the organization at every level.
• Excellent communication skills (verbal and written), with the ability to actively listen, influence, negotiate and coach.
• Proven project and time management skills with ability to thrive in a fast-paced, team environment and handle multiple tasks simultaneously.
• Work through ambiguous situations, being able to develop frameworks and structures to define problems and construct execution plans that are achievable and pragmatic.
• A passion for continuous improvement and driving business transformation initiatives.
• Must be wailing to work in a fixed night shift schedule
• Must be flexible in terms of work arrangements (On Site, Home or Hybrid)

Roles and Responsibilities:

Enterprise Transformation Delivery

·    Lead the end-to-end execution of enterprise-wide transformation programs—including digital modernization, operational efficiency, customer experience uplift, or regulatory alignment—ensuring they are strategically aligned with organizational goals and deliver measurable business impact.

·    Translate high-level strategies and executive mandates into structured, executable delivery roadmaps that integrate people, processes, systems, and data.

·    Develop detailed program charters, define critical milestones, and oversee interdependent workstreams, ensuring integration and alignment across business units and support functions.

·    Manage project budgets, resourcing, vendor partnerships, and risk registers while maintaining focus on value creation and sustainability beyond go-live.

·    Partner closely with functional leaders, technical delivery leads, enterprise architects, product owners, and data teams to ensure solution delivery is both technically sound and operationally adoptable.

·    Establish and maintain delivery rigor using project management and Agile methodologies (e.g., Scrum, SAFe, Hybrid), adapting approaches based on program complexity and stakeholder maturity.

·    Provide clear visibility to executive sponsors through consistent progress reporting, risk escalation protocols, and milestone performance reviews.

Change Management Execution

·    Design and implement holistic change management strategies that enable smooth adoption of transformation initiatives across the enterprise.

·    Conduct stakeholder impact assessments and readiness analyses to tailor change interventions and communications for various audience segments (leaders, employees, partners).

·    Develop and execute structured change management plans including communication strategies, leadership alignment, change agent networks, resistance management, and training programs.

·    Equip leaders and managers with tools and messaging to champion the change and reinforce desired behaviors within their teams.

·    Act as a visible change advocate, building trust and buy-in through transparency, empathy, and consistent engagement across all levels of the organization.

·    Track adoption metrics, feedback loops, and employee sentiment to measure the effectiveness of change efforts, recalibrating strategies as needed.

Benefits Realization and Value Tracking

·    Collaborate with Strategy, Finance, and business units to define measurable success criteria and quantify expected benefits for each transformation initiative.

·    Develop benefits realization frameworks that distinguish between short-term wins, mid-term operational efficiencies, and long-term strategic value.

·    Set up tracking mechanisms to monitor key performance indicators (KPIs), cost savings, productivity gains, customer impact, and employee experience improvements.

·    Conduct post-implementation reviews and lessons-learned sessions to validate outcomes and embed continuous improvement into future initiatives.

·    Ensure that transformation outcomes remain sustainable by institutionalizing new processes, performance measures, and ownership structures beyond delivery.

Governance and Stakeholder Management

·    Establish and lead governance structures for transformation programs, including steering committees, program boards, and cross-functional workgroups.

·    Ensure that decisions, escalations, and approvals follow structured pathways and are well-documented for audit and accountability purposes.

·    Create executive dashboards, program health reports, and briefing materials that distil complex program status into actionable insights for senior leadership.

·    Build and maintain collaborative relationships with key internal stakeholders (business unit heads, C-suite, enabling functions) and external delivery partners.

·    Proactively manage stakeholder expectations and communication flows to ensure alignment, commitment, and accountability across transformation programs.

Agile and Hybrid Delivery Leadership

·    Advocate for and implement Agile delivery practices across transformation teams, including sprint planning, backlog prioritization, retrospectives, and continuous delivery reviews.

·    Where applicable, integrate Agile with traditional project management approaches to suit the complexity and maturity of each program (Hybrid/SAFe/Waterfall).

·    Serve as a transformation coach for delivery teams—reinforcing Agile mindsets, iterative development, user-centricity, and cross-functional collaboration.

·    Monitor team velocity, throughput, and sprint performance while maintaining alignment to business value delivery and strategic priorities.

·    Create a culture of rapid experimentation, fail-fast learning, and adaptive planning to accelerate the realization of transformation goals.

Minimum Job Requirements:

• Candidate must possess a bachelor's degree (4-yr course) or above from an accredited college or university, with preference to Information Technology, Industrial Engineering, Business Management or Administration.  Master's Degree (preferred, but not required)
• Excellent communication, collaboration, and presentation skills
• Good analytic and problem-solving skills
• Organization and Time Management skills
• Highly organized and able to manage multiple small to medium size priorities without compromising timely delivery
• Knowledge in MS Office (Word, Excel, Powerpoint, Visio, Project) and Power BI.
• High degree of integrity including ability to handle sensitive or confidential information with professionalism
• Background in Life Insurance/ Banking Preferred