1,331 Business Support jobs in the Philippines

SALARY OFFER AND OTHER BENEFITS:

• Salary: Php30,000 - Php38,000 monthly base salary
• Mandated Benefits, including prorated 13th month pay
• 12 Days VL & 12 Days SL per year
• HMO on Day 1

JOB QUALIFICATIONS

• Bachelor's Degree

• Fluent in English

• 2-3 years of experience in sales and service support/administration

• Willing to work fulltime onsite at Sucat, Paranaque City

• Open to an initial
1 year contract engagement

, with possible renewal/regularization depends to performance

DESCRIPTION

• Coordinate with sales to ensure accurate and timely invoicing.

• Attend to enquiries on product sales and stock availability.

• Monitor customer accounts to track outstanding payments and follow up on overdue invoices.

• Manage accounts receivables process from invoice generation to payment collection.

• Prepare proposals related to relevant products for customers / distributors / dealers.

• Communicate with Marketing / Factory for pricing, lead time and update sales information regularly.

• Update pricing / brochures / templates of air compressors & related products.

• Compile and provide sales reports.

• Negotiate (within your authority limits) on behalf of the company for discount requests from distributors/dealers or customers while striving to maximize profit margin.

• Prepare and submit item creations, order change for orders and create new customer accounts.

• Maintain proper & systematic filings of sales project files, library, and technical materials.

• Support reports requirement from management

• Coordinate and arrange with customers sales related activities (e.g., user training, testing & commissioning etc.)

• Support ad-hoc office administration for the sales & service department.

Job Req Number: 42628

Time Type: Full Time

Summary
The Business Support Specialist is an entry level role that provides operations support by contacting branch personnel to ensure all shipment information are completely and accurately filled in the system, including maintenance of customer master file database and ensure accuracy and completeness of reports and client deliverables.

Responsibilities

• Support various processes including, but not limited to, Order Management and other specialized client requirements based on defined work instructions
• Monitor different Key Performance Indexes (KPIs) and helps drive branch compliance to CSOPs
• Maintain the data integrity of Client Master Files (CMF) and Access Profiles (AP) based on prescribed formats.
• Support the SOP validation process by following up with the applicable branches to ensure data completion and accuracy
• Support data entry and EDI retriggering
• Flag irregularities via the use of Non-Conformance Database (NCD)
• Identify and support corrective/ preventive action solutions and continuous improvement initiatives
• Train new hires and impart best practices on existing processes
• Provide daily or weekly reports on client requests, process changes, issues, concerns, and program highlights
• Document new and existing processes as necessary
• Prepare internal work log report for billing purposes

Qualifications (skills, Knowledge And Abilities Required)

• Completed at least 3 years in college
• Proficient in the English language both oral and written
• Knowledgeable in basic computer applications.
• Working knowledge in Microsoft Office (Outlook, Excel, PowerPoint, Word)
• Accurate & timely data entry skills
• Possess excellent administrative and problem solving skills
• Quality and process-oriented
• Able to manage time effectively and manage multiple processes to meet targets and prioritize urgent deliverables
• Able to handle multiple tasks and changing requirements
• Ability to work with a diverse set of team members both locally and/or globally
• Amenable to work in shifting schedules or as required by the business
• With excellent interpersonal skills, positive and professional attitude
• Ability to work independently, requires minimal supervision, and works well in a team environment
• Effective at managing conflict and maintaining a professional demeanor even under pressure
• Highly motivated and motivates others to create a positive working environment
• Strong customer service mindset
• With strong sense of responsibility, integrity, and proactivity
• Hardworking, committed, and persistent in delivering results
• Preferably with 6 months Freight Forwarding or Customer Service experience

DSV – Global Transport and Logistics
DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we'll give you the support you need to explore your potential and forward your career.

Read more

The Business Support Specialist is responsible for managing Control Tower RMT activities and serves as the go-to person for questions related to the rates management process, including uploading all relevant carrier rate sheets into the GPM system. This role is focused on maintaining the highest level of service quality while ensuring that key performance indicators (KPIs), such as quality, timeliness, and productivity, are met. The Specialist is also responsible for performing relevant documentation to support the process. Additionally, the individual supports the team leader in achieving KPIs and ensuring compliance with directives. The Specialist is expected to proactively identify process issues, communicate them effectively, and recommend improvements.

• Serves as the go-to person for questions related to the rates management process.
• Upload carrier/client rate sheets into the system, including ocean rates, surcharges, and arbitrary charges, ensuring accuracy.
• Ensure the data input is accurate and consistent to prevent system errors.
• Communicate any issues to the relevant Trade Lane Logistics Manager (TLLM) and suggest actionable solutions for improvement.
• Propose process improvements based on identified challenges and issues.
• Process and update workload allocations, ensuring that all request tickets from the Trade Lane Manager are prioritized and completed within the allowed KPIs.
• Follow the SOP for updating carrier rate sheets, uploading them into the GPM system, and applying special instructions for specific customers.
• Report irregularities in accordance with the SOP.
• Notify the responsible Trade Lane Manager of any irregularities and clarifications via email. Escalate issues as necessary.
• Maintain ticket status in Cherwell/ServiceNow and notify the rate owner once upload activities are completed by marking the ticket as "Resolved."
• Actively contribute process improvement ideas during daily stand-up meetings.
• Accurately and promptly update nominated systems and trackers.
• Assist in report development based on customer requirements.
• Proactively notify of any discrepancies in reports, especially those that cannot be addressed on our end.
• Respond promptly to related queries.
• Report irregularities in accordance with the SOP and Global KPIs, escalating issues when necessary.
• Initiate and promote process improvements, actively participating in projects that enhance process efficiency.
• Meet or exceed individual performance expectations as outlined in the SLA.
• Specialist analyses data, identifying trends and patterns that help the team make better decisions.
• Generate and present detailed stakeholder reports, ensuring they are clear and comprehensive.
• Conduct refresher training programs for the team to ensure ongoing skill development.
• Assist in onboarding new team members, ensuring a training plan is in place for their smooth integration.
• The Specialist is expected to guide new team members during their training, handle more complex tasks, address issues, and support the team leader in managing the team to meet KPIs.
• Perform internal audits and ensure that all internal documents are regularly updated.
• Support the Supervisor/Manager in achieving set KPIs.
• Work under the direction of a Team Leader.
• Adapt to DSV MNL ISSC culture and perform in alignment with the company's values and behaviors.
• Serve as a DSV ambassador, offering support and clarification to team members.
• Take ownership of personal development in alignment with DSV's performance review process.
• Follow given directions and perform assigned duties effectively.
• Perform tasks that support DSV's objectives related to quality, health, safety, and the environment, adhering to the QHSE policy and IMS requirements.
• Be a team player and open to reassignment to different teams or operating hours as needed by the business.
• Perform all tasks professionally, following company rules, procedures, instructions, and regulations, and aligning with the organizational culture.

• Complete other tasks as assigned by your superior.

• A background in freight forwarding or logistics education is an advantage.

• Knowledge of various transport management systems is an advantage.
• Experience with Tender/Rate management, Sales, and Commercial processes is an advantage.
• Experience in billing issuance or similar tasks is an advantage.
• Proficiency in MS Office (Outlook/Excel – Intermediate to Advanced level).
• Strong familiarity with web-based applications and the Internet.
• Quick comprehension skills with a focus on delivering quality work.
• Resilience, with the ability to prioritize tasks and meet deadlines.
• Accurate and reliable work methodology.
• Strong teamwork and interpersonal skills.
• Openness and flexibility in addressing customer demands with a service-oriented attitude.
• Ability to collaborate effectively with various units within DSV (ISSC and Local Teams).
• Strong reporting skills are an advantage.
• Leadership skills are essential.
• Excellent communication skills.

Job Req Number: 99708

Time Type: Full Time

Position:

BSS Control Tower SPE – RMT

Department / Location:

MNL ISSC – Business Support Services Control Tower

Line Reporting:

Business Support Services CT Team Leader - RMT

The Business Support Specialist is responsible for managing Control Tower RMT activities and serves as the go-to person for questions related to the rates management process, including uploading all relevant carrier rate sheets into the GPM system. This role is focused on maintaining the highest level of service quality while ensuring that key performance indicators (KPIs), such as quality, timeliness, and productivity, are met. The Specialist is also responsible for performing relevant documentation to support the process. Additionally, the individual supports the team leader in achieving KPIs and ensuring compliance with directives. The Specialist is expected to proactively identify process issues, communicate them effectively, and recommend improvements.

Key Tasks & Deliverables

• Serves as the go-to person for questions related to the rates management process.
• Upload carrier/client rate sheets into the system, including ocean rates, surcharges, and arbitrary charges, ensuring accuracy.
• Ensure the data input is accurate and consistent to prevent system errors.
• Communicate any issues to the relevant Trade Lane Logistics Manager (TLLM) and suggest actionable solutions for improvement.
• Propose process improvements based on identified challenges and issues.
• Process and update workload allocations, ensuring that all request tickets from the Trade Lane Manager are prioritized and completed within the allowed KPIs.
• Follow the SOP for updating carrier rate sheets, uploading them into the GPM system, and applying special instructions for specific customers.
• Report irregularities in accordance with the SOP.
• Notify the responsible Trade Lane Manager of any irregularities and clarifications via email. Escalate issues as necessary.
• Maintain ticket status in Cherwell/ServiceNow and notify the rate owner once upload activities are completed by marking the ticket as "Resolved."
• Actively contribute process improvement ideas during daily stand-up meetings.
• Accurately and promptly update nominated systems and trackers.
• Assist in report development based on customer requirements.
• Proactively notify of any discrepancies in reports, especially those that cannot be addressed on our end.
• Respond promptly to related queries.
• Report irregularities in accordance with the SOP and Global KPIs, escalating issues when necessary.
• Initiate and promote process improvements, actively participating in projects that enhance process efficiency.
• Meet or exceed individual performance expectations as outlined in the SLA.
• Specialist analyses data, identifying trends and patterns that help the team make better decisions.
• Generate and present detailed stakeholder reports, ensuring they are clear and comprehensive.
• Conduct refresher training programs for the team to ensure ongoing skill development.
• Assist in onboarding new team members, ensuring a training plan is in place for their smooth integration.
• The Specialist is expected to guide new team members during their training, handle more complex tasks, address issues, and support the team leader in managing the team to meet KPIs.
• Perform internal audits and ensure that all internal documents are regularly updated.
• Support the Supervisor/Manager in achieving set KPIs.
• Work under the direction of a Team Leader.
• Adapt to DSV MNL ISSC culture and perform in alignment with the company's values and behaviors.
• Serve as a DSV ambassador, offering support and clarification to team members.
• Take ownership of personal development in alignment with DSV's performance review process.
• Follow given directions and perform assigned duties effectively.
• Perform tasks that support DSV's objectives related to quality, health, safety, and the environment, adhering to the QHSE policy and IMS requirements.
• Be a team player and open to reassignment to different teams or operating hours as needed by the business.
• Perform all tasks professionally, following company rules, procedures, instructions, and regulations, and aligning with the organizational culture.
• Complete other tasks as assigned by your superior.

Education And Skills

• A background in freight forwarding or logistics education is an advantage.
• Knowledge of various transport management systems is an advantage.
• Experience with Tender/Rate management, Sales, and Commercial processes is an advantage.
• Experience in billing issuance or similar tasks is an advantage.
• Proficiency in MS Office (Outlook/Excel – Intermediate to Advanced level).
• Strong familiarity with web-based applications and the Internet.
• Quick comprehension skills with a focus on delivering quality work.
• Resilience, with the ability to prioritize tasks and meet deadlines.
• Accurate and reliable work methodology.
• Strong teamwork and interpersonal skills.
• Openness and flexibility in addressing customer demands with a service-oriented attitude.
• Ability to collaborate effectively with various units within DSV (ISSC and Local Teams).
• Strong reporting skills are an advantage.
• Leadership skills are essential.
• Excellent communication skills.

DSV – Global transport and logistics
Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere
Visit and follow us on LinkedIn and Facebook.

About Us:

Signal (Formerly Signal 88) provides a full suite of world-class security services for residential, commercial, retail & institutional customers. Signal is the #1 ranked security franchise by
Entrepreneur,
with +200 locally owned franchises and 4,600+ clients across the globe. We cater to both enterprise and SMB markets, offering contracts ranging in size from $25k to $10mm. Our services are utilized across various industries, giving our team the leverage to build vast networks and foster meaningful relationships.

As we continue to grow, we are seeking an
organized, detail-oriented, and versatile Business Support Specialist
to support both our hiring efforts and our administrative operations. This role combines elements of recruiting and onboarding with critical back-office functions such as accounts receivable, billing, and payroll.

Role Overview:

As a Business Support Specialist, you will be the key driver in:

• Talent Support
  : helping us attract, hire, and onboard the right people.
• Administrative Operations
  : managing essential accounting and payroll processes that keep our business running smoothly.

This role is ideal for someone who thrives in a fast-paced environment, enjoys balancing people-focused work with numbers and systems, and wants exposure to both HR and business operations.

Why Join Us: The Signal Advantage

• Unprecedented Growth, Accelerated Careers:
  With a 10,000% growth in just 16 months, we're scaling faster than ever. Join us to help drive this rapid expansion and elevate your career to new heights.
• Work Directly with Senior Leadership:
  Collaborate closely with the Chief of Staff, VP of Commercial, and Executive Coordinator of Operations and gain unique insights into high-level strategy and operations while contributing directly to key initiatives.
• People-First Culture:
  We focus on your personal and professional growth, fostering a supportive environment where you can thrive and achieve your highest potential.
• Competitive Pay & Career Growth:
  Enjoy competitive pay with ample opportunities for career advancement and personal growth.
• Flexible Work Environment:
  This is a remote role, offering the freedom to work from anywhere.
• Industry Leader:
  Sell some of the most respected services in the security industry, giving you confidence in the brand you're promoting.
• Diverse Clientele:
  Work with a wide range of industries, allowing you to leverage existing relationships and expand your professional network.
• Innovative Leadership:
  Be part of a team that leads and innovates in the security industry.

Key Responsibilities:

Talent & Recruiting

• Application Review & Candidate Screening
  – Shortlist qualified candidates for further consideration.
• Interview Coordination
  – Schedule interviews, communicate with candidates, and assist in initial phone screenings.
• Onboarding Support
  – Ensure new hires complete all required documentation, background checks, and payroll forms.
• Candidate Communication
  – Serve as a point of contact, providing timely updates and support during the hiring process.

Administrative Operations

• Accounts Receivable Management
  – Track invoices and aging, follow up with clients on outstanding balances, and maintain clear payment records.
• Billing & Invoicing
  – Generate and send client invoices, verify service data with operations, and manage adjustments.
• Payroll Processing
  – Collect and verify time records, process payroll accurately and on schedule, and manage pay-related adjustments.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Accounting, or a related field is preferred.
• No prior experience required, but background in admin, accounting, or recruiting is a plus.
• Strong organizational skills and attention to detail.
• Excellent communication skills (written and verbal).
• Comfortable learning new systems and tools (Microsoft Office, Google Suite, and the like).
• Professional, approachable, and eager to learn multiple aspects of business operations.

Job Req Number:  99787

Time Type: Full Time

Key Tasks & Deliverables:

• Monitor the daily workbench and workload allocation and ensure all jobs are actioned based on priority and within allowed KPI/SLA.
• Recommend improvements on the SOP with the steps on how the process of vetting and compiling and/or Customs Administration. Check special instruction to specific customers.
• Report and coordinate irregularities as per SOP. Handle 1st level Escalations
• Send email communication to responsible party for any missing documents for Customs clearance.
• Perform proper escalation when necessary.
• Attend to customers Pre-lodge/Customs activities and queries.
• Sending jobs into pre-lodge/Customs.
• Active participation in project for process improvements - 5S, Maturity Matrix
• Individual Performance to meet/exceed expectations as defined in the SLA
• Work under the direction of Team Leader/s
• Adapt to DSV GBS MNL culture and perform in line with the Values/behaviors defined
• To be a DSV GBS ambassador, and Support Team members for their queries/clarifications
• Responsible for the delivery of set personal targets, i.e. Productivity, Timeliness and Accuracy.
• Responsible for the delivery of set additional personal targets, i.e. attendance and behavioral.
• To own personal development in line with DSV's performance review process
• Follow given directions and perform assigned duties.
• Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment as documented in IMS and follow all requirements as set out in the QHSE policy.
• Ensure that day to day activities embrace sustainability/Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace
• Team Player and willing to be assigned on a different team or operating hours should there be a business need.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit and follow us on LinkedIn and Facebook.

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Job Req Number: 99707

Time Type: Full Time

Position:

BSS Control Tower Specialist – OSS Impex

Department / Location:

MNL ISSC - Business Support Services Control Tower

Line Reporting:

Business Support Services CT Team Leader

The Specialist is responsible for Control Tower - Operational services – Import / Export activities. They must ensure the highest quality of service for control tower processes which includes compliance to KPI – Quality, Timeliness and Utilization / Productivity. They are expected to proactively communicate issues identified with the process and provide improvement suggestions. They should support the team leader in meeting the KPIs, workforce management, reports generation and presentation.

Key Tasks & Deliverables:

• Creation of booking and converting of shipment into CW1.
• Creation of shipment based on the specific client requirements.
• Monitoring and filing of eManifest into CW1 for all Canada import shipment.
• Manage Client Shared Mailbox.
• Update missing information that is necessary for specific task. Escalate noncompliance when necessary.
• Monitor mailbox and other input data source for booking creation request, shipment update and data revision (whichever applicable)
• Creation of shipment based on the specific client requirements.
• Advise any discrepancies in the shipment information especially those that cannot be resolved from our end.
• Assist new team members during their training. Ensure training plan is in place for the new hire's onboarding.
• Handle more complex tasks.
• Respond to issues and assist the team lead in managing the team towards meeting the KPIs.
• Adapt to the culture and perform in line with DSV's global values.
• Become a DSV ambassador, and Support Team members for their queries/clarifications.
• Define personal development goals.
• Follow given directions and perform assigned duties.
• Generate and present complex stakeholder reports.
• Conduct refresher training programs to the group.
• Ensure volume trackers are accurate and updated timely.
• Perform internal audit and ensure internal documents are updated.
• Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety, and environment as documented in IMS and follow all requirements as set out in the QHSE policy.
• Perform all tasks in a professional manner, in accordance with the rules, procedures, instructions and regulations in force in the Company, in accordance with the organizational culture applicable in the Company.
• Perform other tasks assigned by their supervisor.
• Supports the Supervisor/Manager in meeting the set KPIs.
• Work under the direction of a Team Leader

Education and Skills:

• Freight-forwarding / logistics education is an advantage.

• Knowledge in different transport management system is an advantage.

• Good know-how in MS-Office (Outlook /Excel – Intermediate to advanced)

• Good know-how in web-based applications / Internet

• Quick comprehension and great focus at work

• Resilient and has ability to prioritize and meet deadlines

• Accurate, reliable, and dependable

• Ability to work and manage a small group

• Excellent interpersonal, communication, and presentation skills

• Able to cooperate with various units in DSV (ISSC and Local Teams)

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Job Req Number: 99787

Time Type: Full Time

Key Tasks & Deliverables:

• Monitor the daily workbench and workload allocation and ensure all jobs are actioned based on priority and within allowed KPI/SLA.
• Recommend improvements on the SOP with the steps on how the process of vetting and compiling and/or Customs Administration. Check special instruction to specific customers.
• Report and coordinate irregularities as per SOP. Handle 1st level Escalations
• Send email communication to responsible party for any missing documents for Customs clearance.
• Perform proper escalation when necessary.
• Attend to customers Pre-lodge/Customs activities and queries.
• Sending jobs into pre-lodge/Customs.
• Active participation in project for process improvements - 5S, Maturity Matrix
• Individual Performance to meet/exceed expectations as defined in the SLA
• Work under the direction of Team Leader/s
• Adapt to DSV GBS MNL culture and perform in line with the Values/behaviors defined
• To be a DSV GBS ambassador, and Support Team members for their queries/clarifications
• Responsible for the delivery of set personal targets, i.e. Productivity, Timeliness and Accuracy.
• Responsible for the delivery of set additional personal targets, i.e. attendance and behavioral.
• To own personal development in line with DSV's performance review process
• Follow given directions and perform assigned duties.
• Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment as documented in IMS and follow all requirements as set out in the QHSE policy.
• Ensure that day to day activities embrace sustainability/Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace
• Team Player and willing to be assigned on a different team or operating hours should there be a business need.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit

• Creation of booking and converting of shipment into CW1.
• Creation of shipment based on the specific client requirements.
• Monitoring and filing of eManifest into CW1 for all Canada import shipment.
• Manage Client Shared Mailbox.
• Update missing information that is necessary for specific task.  Escalate noncompliance when necessary.
• Monitor mailbox and other input data source for booking creation request, shipment update and data revision (whichever applicable)
• Creation of shipment based on the specific client requirements.
• Advise any discrepancies in the shipment information especially those that cannot be resolved from our end.
• Assist new team members during their training. Ensure training plan is in place for the new hire's onboarding.
• Handle more complex tasks.
• Respond to issues and assist the team lead in managing the team towards meeting the KPIs.
• Adapt to the culture and perform in line with DSV's global values.
• Become a DSV ambassador, and Support Team members for their queries/clarifications.
• Define personal development goals.
• Follow given directions and perform assigned duties.
• Generate and present complex stakeholder reports.
• Conduct refresher training programs to the group.
• Ensure volume trackers are accurate and updated timely.
• Perform internal audit and ensure internal documents are updated.
• Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety, and environment as documented in IMS and follow all requirements as set out in the QHSE policy.
• Perform all tasks in a professional manner, in accordance with the rules, procedures, instructions and regulations in force in the Company, in accordance with the organizational culture applicable in the Company.
• Perform other tasks assigned by their supervisor.
• Supports the Supervisor/Manager in meeting the set KPIs.
• Work under the direction of a Team Leader