323 Business Process Improvement jobs in the Philippines

This position will be responsible in inspiring a change culture. He/ She will be initiating and implementing process improvements in order to enhance company efficiency and employee experience.

QUALIFICATIONS:

• Candidates must be a graduate of BS Industrial Engineering and other business related courses.
• Having a Six Sigma Belt certification is an advantage
• Must have an experience in using Six Sigma Methodologies
• With at least 5 years experience in doing process improvements and project management
• Willing to be assigned in Ortigas Center Pasig

We are seeking a results-oriented Business Process Improvement Supervisor to lead initiatives that enhance organizational performance. This role involves supervising a team, driving productivity and quality, and managing projects in organizational review, manpower planning, process improvement, and job design.

Key Responsibilities

• Oversee and mentor team members, ensuring effective workload distribution, productivity, and delivery of high-quality results.
• Lead process and manpower audits to identify inefficiencies, redundancies, and gaps, and recommend actionable improvements.
• Conduct organizational and workflow reviews to drive operational excellence and enhance overall business performance.
• Streamline processes by analyzing current practices, eliminating bottlenecks, and reducing non-value-adding activities.
• Manage job analysis and role redesign initiatives to ensure alignment with business objectives and organizational priorities.
• Evaluate staffing needs, ensuring that only essential positions are created and maintained.
• Support organizational restructuring, job standardization, and outsourcing initiatives where appropriate.
• Conduct organizational assessments, including reviews of manpower, structures, equipment, and work processes.
• Utilize various methodologies (e.g., surveys, process mapping, time-and-motion studies, queuing analysis) to assess and improve workflows.
• Research and apply industry best practices and trends to strengthen organizational programs and strategies.
• Guide performance reviews, goal-setting, and career development planning for team members.
• Ensure adherence to company policies, safety protocols, and data security standards.
• Execute other related projects and initiatives as needed.

• Bachelor's degree in Industrial/Management Engineering, HR Management, or Business Administration (Master's degree a plus).
• Minimum of 4 years' experience in organizational development, workforce planning, or process improvement, with supervisory or project lead background.
• Strong leadership, analytical, and communication skills.

About Cebu Golden Restaurant Inc.:

Our story began in 1982 as a cozy corner in Cebuano homes. With your support, we have expanded nationwide, weathered challenges, including the pandemic, emerging stronger and more resilient than ever.

For decades, we have symbolized Filipino celebrations. Now, as we move forward, we are diligently working on our recipes, preserving the old traditions while incorporating new ideas. In order to appeal to a diverse range of patrons, Cebu Golden Restaurant Incorporated (CGRI), the mother brand, introduces new and revamped restaurant ventures—Hukad Everyday Filipino, Hukad Kafe, Balay sa Busay, An'dale, dá.yun Asian Noms, Golden Cowrie Binisaya—and more coming soon.

These exciting additions further enhance our commitment to providing unique dining experiences that cater to various tastes and preferences.

JOIN OUR TEAM AS BUSINESS PROCESS IMPROVEMENT SPECIALIST

Job Responsibilities:

• Analyze current processes in commissary and restaurant operations to identify inefficiencies, bottlenecks, and areas for improvement.
• Develop workflow diagrams and process maps to document existing and proposed systems.
• Evaluate and recommend optimal equipment utilization, staffing, and resource allocation.
• Conduct time and motion studies to establish productivity benchmarks.
• Develop and monitor key performance indicators (KPIs) for operational success.
• Establish and maintain quality standards for food preparation, storage, and distribution.
• Ensure compliance with health, safety, and regulatory requirements in both commissary and restaurant settings.
• Lead cross-functional teams in implementing process changes and new systems.
• Prepare project timelines, track milestones, and ensure timely delivery of improvement initiatives.
• Conduct post-implementation evaluations to measure the success and sustainability of projects.
• Collect, analyze, and interpret operational data to support decision-making.
• Utilize data visualization tools to communicate insights and recommendations effectively.
• Regularly report to management on operational metrics and project progress.

Job Types: Full-time, Permanent, Fixed term

Benefits:

• Company events
• Employee discount
• Flexible schedule
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Schedule:

• 8 hour shift
• Flextime

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus

Job Types: Full-time, Permanent

Pay: Php20, Php30,000.00 per month

Benefits:

• Company events
• Employee discount
• Flextime
• Free parking
• Health insurance
• On-site parking
• Pay raise
• Promotion to permanent employee

Work Location: In person

About Cebu Golden Restaurant Inc.:

Our story began in 1982 as a cozy corner in Cebuano homes. With your support, we have expanded nationwide, weathered challenges, including the pandemic, emerging stronger and more resilient than ever.

For decades, we have symbolized Filipino celebrations. Now, as we move forward, we are diligently working on our recipes, preserving the old traditions while incorporating new ideas. In order to appeal to a diverse range of patrons, Cebu Golden Restaurant Incorporated (CGRI), the mother brand, introduces new and revamped restaurant ventures—Hukad Everyday Filipino, Hukad Kafe, Balay sa Busay, An'dale, dá.yun Asian Noms, Golden Cowrie Binisaya—and more coming soon.

These exciting additions further enhance our commitment to providing unique dining experiences that cater to various tastes and preferences.

JOIN OUR TEAM AS BUSINESS PROCESS IMPROVEMENT SPECIALIST

Job Responsibilities:

• Analyze current processes in commissary and restaurant operations to identify inefficiencies, bottlenecks, and areas for improvement.
• Develop workflow diagrams and process maps to document existing and proposed systems.
• Evaluate and recommend optimal equipment utilization, staffing, and resource allocation.
• Conduct time and motion studies to establish productivity benchmarks.
• Develop and monitor key performance indicators (KPIs) for operational success.
• Establish and maintain quality standards for food preparation, storage, and distribution.
• Ensure compliance with health, safety, and regulatory requirements in both commissary and restaurant settings.
• Lead cross-functional teams in implementing process changes and new systems.
• Prepare project timelines, track milestones, and ensure timely delivery of improvement initiatives.
• Conduct post-implementation evaluations to measure the success and sustainability of projects.
• Collect, analyze, and interpret operational data to support decision-making.
• Utilize data visualization tools to communicate insights and recommendations effectively.
• Regularly report to management on operational metrics and project progress.

Job Types: Full-time, Permanent, Fixed term

Benefits:

• Company events
• Employee discount
• Flexible schedule
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Schedule:

• 8 hour shift
• Flextime

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus

The Process Lead designs and supports initiatives that enable the organization to achieve its vision by driving efficiency, effectiveness, quality, and timeliness in end-to-end processes. This role ensures that processes are easy, uniform, and compliant, while enhancing customer and employee satisfaction. The Process Manager leads global transformation projects, champions process improvement, and partners with stakeholders to deliver sustainable business outcomes.

Key Responsibilities:

• Lead and manage 3–5 global end-to-end transformation projects simultaneously, ensuring alignment with organizational goals.
• Identify, design, and implement process improvement initiatives to optimize efficiency, reduce risks, and enhance quality.
• Apply Lean Six Sigma methodologies and tools to streamline operations and drive continuous improvement.
• Collaborate with key stakeholders across functions and geographies to ensure buy-in, alignment, and successful project delivery.
• Drive automation and digital solutions to improve process effectiveness and scalability.
• Monitor, measure, and report process performance, ensuring compliance with regulatory and organizational standards.
• Develop and maintain process documentation, standards, and best practices.
• Ensure clear and effective communication of project goals, progress, and outcomes across all stakeholder levels.

Qualifications & Skills:

• Bachelor's degree in Business Administration, Engineering, or related field (Master's degree is a plus).
• Proven experience (5–7 years) in process management, transformation, or continuous improvement roles, preferably in a global organization.
• Strong expertise in Lean Six Sigma (Green Belt/Black Belt certification preferred).
• Experience in automation, digital process solutions, and process optimization.
• Demonstrated success in stakeholder management and leading cross-functional teams.
• Excellent communication, presentation, and influencing skills.
• Strong analytical, problem-solving, and project management capabilities.

Key Attributes:

• Strategic mindset with a focus on execution.
• Collaborative, adaptable, and able to thrive in a global matrix environment.
• Continuous improvement mindset with a drive for innovation and simplification.

Job Description:

• Design, manage and optimise all business processes to improve quality, efficiency, and outcomes for all business departments.
• Understand business requirements and goals and think outside of the box to provide solutions that make valuable contributions to the business outcomes.
• Be hands-on and capable of performing the work and processes designed, while also training and managing any improvements or changes.
• Understand the reasoning behind current practices and proposed initiatives, ensuring that every improvement is implemented successfully.
• Show high level of motivation and initiative to drive change without the need for micromanagement— ensuring every improvement is implemented successfully.
• Ensure quality by interpreting data to prove changes to, or process structure is appropriate.
• Monitor, manage, and refine existing processes for continuous improvement and ensure best outcomes.
• Analyse costs and benefits by process change, using data.
• Write, maintain, and improve documentation to ensure there is a central database that can be used for all training requirements and transparency in process/functions.

Job Qualifications:

• Bachelor's degree in Engineering, Business Administration, Psychology, Philosophy, Political Science, or any related.
• Proven experience as a Business Process Improvement Specialist, or a similar role.
• Experience in process documentation.
• A do-er, not a say-er; with the ability to complete a project from beginning to end.
• Strong understanding of various process improvement strategies.
• Familiarity with process management tools and methodologies.
• Familiarity with cost-benefit analysis techniques.
• Ability/confidence to make decisions objectively and based on facts.
• Good critical thinking skills.
• Good communication and ability to speak fluent English

We're Hiring: Business Analyst – Process Improvement and Transformation | BPO

Work Where People Matter

• At Tech Mahindra Philippines, we're more than just a BPO — we're a Certified Great Place to Work where your growth and well-being come first. With thriving hubs in Cebu and Manila, we're helping people like you build meaningful careers while making a real difference for customers around the world.

Why You'll Love It Here

• Growth you can see – promotions and career paths await

• Learning that sticks – trainings to sharpen your skills

• A workplace that cares – inclusive, supportive, and people-first

• Health coverage you can count on

• Rewards when you refer friends to join the team

Your Day-to-Day

• Analyze current business processes, systems, and models to identify areas for digital transformation

• Collaborate with stakeholders to gather and define business requirements

• Use data analysis tools to uncover trends, insights, and improvement opportunities

• Partner with technical teams and external alliances to design digital solutions

• Coordinate with IT teams, project managers, and stakeholders to ensure successful implementation

• Support change management efforts including user training and adoption

• Communicate effectively with management, IT, and end-users to ensure alignment and transparency

• Stay updated on the latest digital technology trends and how they can benefit customers

• Identify and mitigate risks associated with digital transformation initiatives

• Monitor performance of initiatives, track KPIs, and recommend improvements

What We're Looking For

• Minimum of 3 to 5 years of overall experience, with at least 2 to 3 years in Process Improvement and Business Transformation within domains such as Social Media, Healthcare, Life Sciences, Telecom, Finance and Accounting, Manufacturing, HiTech, Retail, BFSI, or E-commerce

• Six Sigma Yellow Belt or Green Belt certification

• Strong analytical skills and familiarity with analytical tools

• Customer service orientation

• Technical expertise and a drive for excellence

• Proficiency in BPM and PM tools such as FIGMA, VISIO, Jira, Microsoft Suite, and MindMapping tools

• Excellent oral and written communication skills

• Self-driven, flexible, and takes ownership

• Can start immediately

Work Setup

• Location: 4 days onsite, Eastwood, Quezon City

• Shift: Day Shift – must be flexible to work in different time zones

About Tech Mahindra Philippines

• We're a global provider of IT and business process services, helping industries like telecommunications, healthcare, retail, banking, e-commerce, travel, and logistics. In the Philippines, we're home to thousands of talented professionals who value growth, diversity, and teamwork.

Your Next Move

• If you're ready for a role where you can grow, make a difference, and enjoy the ride — we'd love to meet you. Apply today and let's get started.

Position: Continous Improvement Manager & Sr. Manager - Business Excellence

Location: Quezon City

SChedule: Shifting

Setup: Hybrid setup

Employment: Full time/ Regular

Job summary

*Responsible for driving operational efficiency, service quality, and organizational effectiveness through the implementation of continuous improvement initiatives, Lean Six Sigma methodologies, and business excellence frameworks. This role ensures that processes are optimized to deliver cost savings, enhance customer experience, and align with strategic business goals.

Qualifications

-Bachelor's degree in Business Administration, Industrial Engineering, Operations Management, or related field (Master's degree or MBA preferred).

-Minimum of 7–10 years of experience in Process Improvement, Business Excellence, or Operational Excellence, preferably in a BPO, Shared Services, or multinational environment.-Certified Lean Six Sigma Green Belt / Black Belt * (or equivalent); experience in Kaizen, TQM, or other continuous improvement methodologies is an advantage.

-Plus advantage if you have experience handling a healthcare project or campaign and also have an active license as a PHRN or USRN.

We are looking for a proactive, analytical, and detail-oriented
Senior Associate – Business Analyst & Process Improvement
to support both strategic and operational initiatives across the organization. This hybrid role blends business analysis, process improvement, and data analytics to help identify improvement opportunities, support data-driven decision-making, and monitor performance through well-structured reporting.

Qualifications

• Bachelor's degree in Business, Information Systems, Industrial Engineering, or a related field
• Minimum of 3 years of combined experience in business analysis, process improvement, or operations

Required Skills

• Proficiency in Microsoft Excel (advanced formulas, pivot tables, basic macros)
• Strong analytical thinking, attention to detail, and problem-solving skills
• Experience in reporting and dashboard creation using Power BI, Excel, or similar tools
• Familiarity with KPI/SLA frameworks and performance monitoring techniques
• Excellent communication and documentation skills: with the ability to translate business needs into clear requirements
• Comfortable working independently or in cross-functional teams
• Willingness to take on short-term assignments or secondments to support business agility
• Must be willing to work in a hybrid set-up
• Okay with a
  fixed term
  role

Preferred Skills

• Basic knowledge of Google Apps Script, HTML/CSS, JavaScript, or SQL
• Familiarity with automation tools like Power Automate, UiPath, or Zapier
• Experience with process mapping tools (e.g., Lucidchart, Visio, )

Responsibilities

• Analyze business data and operational processes to identify trends, gaps, inefficiencies, and improvement opportunities
• Support KPI and SLA monitoring by gathering, analyzing, and validating performance data across departments
• Build, manage, and maintain dashboards and reports using tools like Power BI, Excel, or Google Data Studio to visualize performance metrics and operational health
• Gather and document business and data requirements from stakeholders and translate them into clear action items, process flows, or technical specifications
• Recommend and implement process improvements, workflow optimizations, and simplification strategies
• Support the design and documentation of process maps, SOPs, data flow diagrams, and improvement plans
• Collaborate with cross-functional teams (e.g., IT, Operations, Finance, Data Teams) to ensure alignment and successful delivery of initiatives
• Perform ad hoc and recurring data analysis to support insights generation, root cause identification, and operational decision-making
• Support light automation or scripting tasks (e.g., Excel macros, HTML-based forms, basic SQL queries, or Google Apps Script) where applicable
• Track improvement initiatives and provide regular updates on key milestones and measurable impact