64 Business Process jobs in the Philippines

Combines a strategy of promoting business innovation with major business process improvements.
Analyzes work samples and methods; measures work performance, workflow, and work methods; develops new procedures. br>Assists user community in analyzing and defining needs; creates detailed specifications from which programs will be written.
Reviews and edits requirements, specifications, business processes and recommendations related to the proposed solution.
Responsible for analyzing the impact of issues/solutions on other areas of the company.
Develops functional specifications and system design specifications.

**EDUCATION**:BS INDUSTRIAL ENGINEER

**WORK EXPERIENCE**:MINIMUM OF 1 YEAR EXPERIENCE AS PROCESS ENGINEER IN WAREHOUSE OPERATIONS. FRESH GRADUATE IS WELCOME TO APPLY.

**BRIEF JOB DESCRIPTION AND DUTIES**:

- STANDARD OPERATING PROCEDURE (SOP) AND WORK INSTRUCTION (WI) DOCUMENTATION
- CASCADE PROCESS TRAINING TO OPERATIONS
- CONDUCT PROCESS AUDIT IN OPERATIONS
- CRITICALLY ANALYZE THE PROCESSES TO IDENTIFY GAPS OR AREAS TO BE IMPROVED
- SIMULATES AND TEST PROCESS IMPROVEMENTS

**Benefits**:

- Paid training
- Transportation service provided

Schedule:

- Day shift

Supplemental Pay:

- 13th month salary

Ability to commute/relocate:

- Manila: Reliably commute or planning to relocate before starting work (preferred)

Conducts business process review and identifies findings and recommendations for improvement
- Proficient in creating Business Requirements Document (BRD), guidelines, policies and procedures, working manuals, and similar documents
- Ensures project is completed on schedule and within agreed scope
- Monitors data handover points and Client sign-off
- Works with SBPM in managing and monitoring full project life cycle implementations
- Conducts post-implementation reviews

**Qualifications**:

- Graduate of BS in Industrial Engineering
- Preferably a Certified Industrial Engineer
- Preferably a Six Sigma Yellow Belter
- Proficient in MS Office Applications
- With working experience in business process, change management, project management and similar field is an advantage. Fresh graduates are welcome to apply.
- Must be highly analytical and detail oriented
- Must have above average communication skills both written and oral
- Willing to work full-time in BGC, Taguig City

**Job Types**: Full-time, Permanent

Schedule:

- Day shift

Description
AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and consistent support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.
Key job responsibilities
- Serve as a subject matter expert on sales metrics, reporting tools, and data structures to identify and resolve issues, and propose new KPIs and dashboards
- Create new internal tools and standardized business processes to simplify operations and enable growth at scale
- Escalate and resolve critical process and policy issues, partnering with senior stakeholders to drive decisions
- Lead medium to large-scale process improvement projects from initiation through completion
- Serve as primary escalation point for team members and stakeholders on process-related issues
- Collaborate with product/service owners to define features, roadmap priorities, and business requirements
- Create and maintain standard operating procedures, best practices, and operational excellence documentation
- Monitor compliance with data governance policies and security best practices
- Develop and deliver training materials for new and existing processes
This is a shift-based role reporting to a PH-based manager during East Coast business hours (8PM - 5AM Manila time).
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- Bachelor's degree in Business, Finance, Engineering, or a related field
- 5+ years of combined work experience with 3+ in process management, project management, or a similar operations role
- Proficient in MS Excel, with the ability to build basic reports and data projections
- Skilled in identifying problems , developing creative solutions, and driving effective implementation
- Excellent communication (in English, both written and verbal) and stakeholder management abilities
Preferred Qualifications
- Experience with CRM systems (e.g. Salesforce), SQL, Tableau, and other data/reporting tools to extract, analyze, and validate business data required to develop insightful KPI dashboards and reports
- Proven project management and organizational skills
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The Business Process Associate 's task under the Insurance Operations is to complete requests / transactions productively and accurately to meet Service Levels set by the management with the business unit.
**Position Responsibilities:**
+ Process and analyze transactions in line with the Service Level Agreement set with the Business Unit
+ Attain Mastery of Business Unit Policies governing the transactions being processed
+ Report all system issues that may affect the operations
+ Such other duties and functions as assigned by Operations Management
**Required Qualifications:**
+ With at least 1 year data/BPO experience as a requirement, undergrads with 2 years of data/BPO experience
+ Basic knowledge with MS office applications (Word, Excel, Powerpoint)
+ Ability to compose grammatically correct, clear and concise communication
+ Minimum keyboarding skills of at least 45 words per minute
+ Knowledge of browsers and relevant computer applications. Exhibits good navigation skills
**Preferred Qualifications:**
+ Above average problem-solving skills
+ Above average written and verbal communication skills
+ Above average attentiveness to detail (ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information)
+ Fast and accurate data-entry skills with the ability to process high volumes of work accurately
+ Adaptable to change
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

_We're looking for a_ **_Business Process Senior Associate_** _to join our Insurance Operations team at MBPS. This role involves processing and capturing information in a system following established procedures and adhering to agreed service level standards. It requires conducting research using available resources when necessary. The position primarily handles basic, non-complex, and minimally complex tasks related to application input and policy issuance processes._
**Position Responsibilities:**
+ Enter and migrate data into designated platforms/systems, following established procedures and adhering to service level standards.
+ Conduct research using available resources when necessary to support data management tasks.
+ Identify issues and coordinate with staff across various departments to resolve them effectively.
+ Suggest improvements to existing processes and propose solutions to enhance team efficiency.
+ Handle a range of work types, from basic to complex, and complete additional tasks assigned by management.
**Required Qualifications:**
+ Open for fresh graduates, though preference will be given to candidates with at least one year of relevant work experience in a professional setting.
+ Candidates with experience in back-office operations or administrative roles are highly desirable. This includes familiarity with office management tasks, data entry, document handling, and providing general support to ensure efficient office operations.
+ A bachelor's degree in any field is required.
+ Amenable for fixed night shift.
**Preferred Qualifications:**
+ Proficiency in Microsoft tools
+ Demonstrates effective communication skills, both verbal and written, with the ability to clearly convey information and ideas to diverse audiences.
+ Ability to apply critical thinking and problem-solving skills in a work environment.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

The Business Process Associate 's task under the Insurance Operations is to complete requests / transactions productively and accurately to meet Service Levels set by the management with the business unit.
**Position Responsibilities:**
+ Process and analyze transactions in line with the Service Level Agreement set with the Business Unit
+ Attain Mastery of Business Unit Policies governing the transactions being processed
+ Report all system issues that may affect the operations
+ Such other duties and functions as assigned by Operations Management
**Required Qualifications:**
+ With at least 1 year data/BPO experience as a requirement, undergrads with 2 years of data/BPO experience
+ Basic knowledge with MS office applications (Word, Excel, Powerpoint)
+ Ability to compose grammatically correct, clear and concise communication
+ Minimum keyboarding skills of at least 45 words per minute
+ Knowledge of browsers and relevant computer applications. Exhibits good navigation skills
**Preferred Qualifications:**
+ Above average problem-solving skills
+ Above average written and verbal communication skills
+ Above average attentiveness to detail (ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information)
+ Fast and accurate data-entry skills with the ability to process high volumes of work accurately
+ Adaptable to change
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

_We're looking for a_ **_Business Process Senior Associate_** _to join our Insurance Operations team at MBPS. This role involves processing and capturing information in a system following established procedures and adhering to agreed service level standards. It requires conducting research using available resources when necessary. The position primarily handles basic, non-complex, and minimally complex tasks related to application input and policy issuance processes._
**Position Responsibilities:**
+ Enter and migrate data into designated platforms/systems, following established procedures and adhering to service level standards.
+ Conduct research using available resources when necessary to support data management tasks.
+ Identify issues and coordinate with staff across various departments to resolve them effectively.
+ Suggest improvements to existing processes and propose solutions to enhance team efficiency.
+ Handle a range of work types, from basic to complex, and complete additional tasks assigned by management.
**Required Qualifications:**
+ Open for fresh graduates, though preference will be given to candidates with at least one year of relevant work experience in a professional setting.
+ Candidates with experience in back-office operations or administrative roles are highly desirable. This includes familiarity with office management tasks, data entry, document handling, and providing general support to ensure efficient office operations.
+ A bachelor's degree in any field is required.
+ Amenable for fixed night shift.
**Preferred Qualifications:**
+ Proficiency in Microsoft tools
+ Demonstrates effective communication skills, both verbal and written, with the ability to clearly convey information and ideas to diverse audiences.
+ Ability to apply critical thinking and problem-solving skills in a work environment.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

_We're looking for a_ **_Business Process Senior Associate_** _to join our Insurance Operations team at MBPS. This role involves processing and capturing information in a system following established procedures and adhering to agreed service level standards. It requires conducting research using available resources when necessary. The position primarily handles basic, non-complex, and minimally complex tasks related to application input and policy issuance processes._
**Position Responsibilities:**
+ Enter and migrate data into designated platforms/systems, following established procedures and adhering to service level standards.
+ Conduct research using available resources when necessary to support data management tasks.
+ Identify issues and coordinate with staff across various departments to resolve them effectively.
+ Suggest improvements to existing processes and propose solutions to enhance team efficiency.
+ Handle a range of work types, from basic to complex, and complete additional tasks assigned by management.
**Required Qualifications:**
+ Open for fresh graduates, though preference will be given to candidates with at least one year of relevant work experience in a professional setting.
+ Candidates with experience in back-office operations or administrative roles are highly desirable. This includes familiarity with office management tasks, data entry, document handling, and providing general support to ensure efficient office operations.
+ A bachelor's degree in any field is required.
+ Amenable for fixed night shift.
**Preferred Qualifications:**
+ Proficiency in Microsoft tools
+ Demonstrates effective communication skills, both verbal and written, with the ability to clearly convey information and ideas to diverse audiences.
+ Ability to apply critical thinking and problem-solving skills in a work environment.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido