486 Business Process jobs in the Philippines

Job Purpose

The Business Process Specialist supports the Business Process Manager in the elicitation of information from stakeholders to map out their entire process. The Business Process Specialist will aid the Business Process Manager in the documentation/creation of the company's processes, policies, and procedures.

QUALIFICATIONS:

• Graduate of BS Industrial Engineering or any related field is preferred but not required
• At least 3 years of work experience in process documentation, frameworks, audit, improvements, and standards
• Knowledgeable in Microsoft Office Application (Visio, Excel, Word, Powerpoint) and Microsoft Teams
• Must be skilled in process mapping and information gathering from stakeholders
• Must be a critical thinker and detail-oriented
• Must have strong communication skills and comfortable working with a variety of stakeholders
• Experience in retail and exposure to project management is a plus

JOB RESPONSIBILITIES:

• Facilitate process improvement and provides assistance to process owners in identifying gaps and improving existing processes
• Conduct process creation/documentation thru information elicitation and collaboration with the stakeholders
• Maintains and updates identified/documented processes of the company
• Assist in aligning all documented processes with all stakeholders and ensures adequate process cascade and training of process improvement and standardization initiatives before implementations are conducted
• Ensures an organized filing and release of controlled documents

Job Purpose:

The Business Process Management Officer plays a key role in driving process excellence by leading Lean Six Sigma programs and fostering a culture of continuous improvement. This role oversees the execution of the Process Excellence Program, ensuring that participants successfully implement impactful process improvements.

Beyond process optimization, the Officer will also develop creative engagement strategies through infographics, videos, and other multimedia content to simplify complex concepts and encourage active participation in Lean Six Sigma initiatives. The role also involves tracking program progress, guiding participants, and ensuring that improvement efforts align with business goals.

Responsibilities:

• Help in leading and managing the Process Excellence Program, ensuring participants successfully implement Lean Six Sigma methodologies
• Drive continuous improvement initiatives, guiding teams through Quick Wins and complex projects to achieve measurable business impact
• Monitor and track program progress, ensuring timely completion of certifications and project deliverables
• Engage with participants to drive improvement efforts.
• Develop creative materials such as infographics, videos, and visual content to simplify complex concepts and promote engagement
• Organize and facilitate Lean Six Sigma training sessions, workshops, and collaborative improvement activities
• Streamline program administration, managing documentation, training logistics, and reporting key program metrics
• Analyze and document business processes, identifying inefficiencies and areas for optimization

Requirements:

• Minimum of 2 years of experience in business process analysis, process improvement, or related roles
• Strong Lean Six Sigma knowledge with experience in implementing process improvement projects
• Excellent program management and stakeholder engagement skills to motivate and support participants
• Creative mindset with experience in designing infographics, videos, and visual content for effective communication
• Effective communication and facilitation abilities to lead improvement initiatives
• Highly organized with the ability to manage multiple projects and deadlines
• Lean Six Sigma certification (Yellow Belt or higher) is a plus
• Willing to work in Pasay City

This is a remote position.

Description
AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and consistent support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.

Key job responsibilities

• Serve as a subject matter expert on sales metrics, reporting tools, and data structures to identify and resolve issues, and propose new KPIs and dashboards
• Create new internal tools and standardized business processes to simplify operations and enable growth at scale
• Escalate and resolve critical process and policy issues, partnering with senior stakeholders to drive decisions
• Lead medium to large-scale process improvement projects from initiation through completion
• Serve as primary escalation point for team members and stakeholders on process-related issues
• Collaborate with product/service owners to define features, roadmap priorities, and business requirements
• Create and maintain standard operating procedures, best practices, and operational excellence documentation
• Monitor compliance with data governance policies and security best practices
• Develop and deliver training materials for new and existing processes

This is a shift-based role reporting to a PH-based manager during East Coast business hours (8PM - 5AM Manila time).

About The Team
Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.

Basic Qualifications

• Bachelor's degree in Business, Finance, Engineering, or a related field
• 5+ years of combined work experience with 3+ in process management, project management, or a similar operations role
• Proficient in MS Excel, with the ability to build basic reports and data projections
• Skilled in identifying problems , developing creative solutions, and driving effective implementation
• Excellent communication (in English, both written and verbal) and stakeholder management abilities

Preferred Qualifications

• Experience with CRM systems (e.g. Salesforce), SQL, Tableau, and other data/reporting tools to extract, analyze, and validate business data required to develop insightful KPI dashboards and reports
• Proven project management and organizational skills

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company
- Amazon Web Services Philippines Inc.

Job ID: A

II. JOB PURPOSE

Senior Business Process Improvement (BPI) Analyst shall be responsible to provide an objective assessment of the  Operations. He / she strives to make  processes easier, faster, higher quality and more affordable, if applicable. In addition, he / she is responsible for the design and simplification, documentation, and continuous improvement of the standard operating systems and procedures of the company, particularly core operating processes, to improve work efficiency, output quality and internal control.

He/she also conducts system analysis and ensures the effective and practical integration of operating procedures with IT/Information Systems, organizational accountabilities, and corporate policies.

III. ACCOUNTABILITIES

A. Operational

1. Review of processes, with the goal of providing an objective assessment of how the business operates and drive implementation of changes towards the improved state.

1.1. Identify, plan, and implement key projects to improve quality, reduce costs, increase productivity, and improve cycle time by reducing wasted time, rework, etc. resulting in significant business improvement and customer satisfaction.

1.1.1. Uses appropriate tools and techniques in the conduct of the study such as Best Practices, Benchmarking, Process Mapping tools, systems analysis, methods study (e.g., work measurement, time and motion study), cost-benefit study, cost accounting and so on.

1.2. Monitors, for a sufficient period, results of the implementation to identify necessary adjustments / enhancements.

1.2.1. Measures key result areas after the implementation of the new system and procedures. Measure the volume of improvements if possible.

1.2.2. Proposes further areas for improvement. Modifies system and procedures if necessary.

1.2.3. Ensures that all changes / improvements made are disseminated to all concerned.

1. Development and documentation of Standard Operating Procedures of the Company

2.1. Works with Immediate Superior and key divisions/departments concerned on the analysis and development of business operating frameworks required to develop infrastructure (information systems, standard operating procedures, organization structure, etc.) required to support the company execute its strategic action plans, market concept and goals.

2.2. Designs documents and forms necessary for the proper implementation of policies and procedures.

2.2.1. Ensures that proper control procedures for the use of forms are developed and implemented, in coordination with Process Owners, Corporate Audit, Information Technology Group and Administrative Services.

1. Works closely or assists Information Technology Group (IT) in the analysis and development of IT-enabled systems and procedures.

3.1. While developing systems and procedures, works closely with IT- in the identification of systems and processes that can be automated.

3.2. Helps identify IT-opportunities that may lead to the automation of data/information tracking, data analysis, simplification, and disintermediation of activities, and the like.

3.3. Helps IT identify required system functionalities to enable core processes and support decision-making.

3.4. Helps develop automated management reports.

1. Performance Reviews / Operations Audit

4.1. Conducts post-implementation evaluation to ensure effectiveness of the implemented policies and procedures.

4.2. Oversees regular review of Finance Operations, and coordinates with all concerned areas for improvement.

4.3. Works with Corporate Audit in the conduct of regular Operations Audit or diagnostic reviews for:

4.3.1. Determining / ensuring compliance to SOPs.

4.3.2. Achievement of planned goals, results and standards, based on designed policies and procedures.

4.3.3. Measuring effectiveness of designed systems and procedures.

4.3.4. Identifying operational problems and their causes, and identifying areas for improvement, as well as ensure continuous process improvement.

4.3.5. Determining compliance with Corporate Policies.

B. Administrative

1. Responsible for routing of documents to signatories and timely release of policies and procedures to all concerned.

2. Prepares update reports and action plans on specific areas of work assigned to him/her on a regular basis.

3. May supervise staff or have lead work responsibilities.

C. Record Control and Management

1. Ensures that all policies and procedures, manuals and related documents are controlled and maintained.

2. Ensures that all superseded documents and procedures are properly labelled and segregated from current policies and procedures.

D. Ad-hoc

1. Receives inquiries and requests for assistance from Finance Operations and other departments

2. Provides recommendations on basic operational concerns

3. Leads special projects from time to time

4. Performs other duties that may be assigned to him/her.

IV. MINIMUM JOB REQUIREMENT

A. Education/Professional Experience

1. Bachelor's Degree in Accounting, Industrial Engineering or other related courses

B. Knowledge/Skills/Abilities

1. At least 3 years' experience in related field of work.

2. Background in finance is a plus factor

C. Other Skills

1. Must be assertive and have strong leadership capability

2. Broad strategic thinker, with clear vision and direction

3. Excellent presentation skills with solid communication capabilities and practices, both oral and written

4. Excellent communication skills with the demonstrated ability to strike the right tone and select the best medium of messaging

5. Work independently as part of a team

6. Self-starter

The Business Process Analyst will be responsible for:

• Creating and reviewing business processes for efficiency and effectiveness.
• Analyzing workflows and recommending process improvements to optimize operations.
• Assessing the alignment of departmental processes with overall company objectives.
• Evaluating and strengthening internal controls to minimize operational and financial risks.
• Supporting change management and preparing management reports on process performance.

• Bachelor's Degree in Business Administration, Management Accounting, Finance, or related field.
• Minimum of 2–4 years' relevant experience in business process analysis, internal audit, or operations management.
• Strong background in process documentation, workflow analysis, and internal control evaluation.
• Proficiency in MS Office, Google Workspace, and process mapping tools (Visio, Lucidchart, etc.).
• Preferably with Lean Six Sigma or BPM certification.
• Excellent analytical, communication, and problem-solving skills.

Specific Duties and Responsibilities

• Implement and support SAP for Regional finance processes
• Help support post SAP implementation processes and enable benefits exploitation
• Architect the usage of IS applications which enables these business processes and identify and deliver initiatives which enable their continuous improvement
• Manage the prioritization and delivery of work requests for the customer facing business process areas
• Ensure a good understanding of all the finance processes and support the business in providing detailed knowledge of SAP
• Supporting help desk and coaches in resolving problems.
• Serve as internal consultant to the business for continuous business process improvement and exploitation of the IS investment
• Support change management through business coach training and communications.
• Collaborate with business in formulating business process strategy & programs for business area; stay abreast of business changes which could impact systems design
• Provide measurable contribution to margin and ROCE for the supported businesses through continuous process improvement
• Provide the interface between IS and the business for the relevant business process area
• Design business process and improvement in collaboration with business

Required Qualification / Experience

• Expert knowledge of SAP S4 FICO module
• Solid experience of managing SAP projects
• Ability to work and communicate with all levels of employees both local and global within the Business
• Extensive knowledge of business processes and application functionality to enable the resolution of complex problems and influence continuous improvement
• Understanding of Information Technology and a deep appreciation of its business application
• Strong understanding and demonstrated use of IS and how it can be used for competitive advantage to support the business process
• Excellent communication skills with a proactive attitude
• Ability to operate in a regional environment
• Able to grasp business and IS concepts quickly

Job Description:

• Assess and secure appropriateness of policies and procedures.
• Cascade policies and procedures to concerned departments.
• Oversees the flow - through implementation.
• Review of existing policies and procedures.
• Recommend new processes.

JOB REQUIREMENTS:

• Graduate of BS Industrial Engineering
• Has experience within the indicated Field.
• Candidates must be willing to be assigned at our head office, near United Nations Ave., Manila

BUSINESS PROCESS ANALYST

Skills and Experience Required:

• Graduate of Bachelor of Science in Industrial Engineering or Bachelor Science in Business Administration Major in Operations Management or any equivalent course.
• Open to fresh graduates or experienced applicants.
• Good communication and interpersonal skills to collaborate with stakeholders at all levels.
• Strong analytical and problem-solving skills with the ability to understand complex processes and identify areas for improvement.
• Knowledge of change management principles and methodologies.
• Proficient in data analysis and reporting tools (e.g., Excel and more)
• Willing to work on a graveyard/night shift.

Key Responsibilities:

• Document the business processes and provide research assistance to management
• Responsible for the documentation of business processes, workflows and training material.
• Work with management to analysis the business processes, workflows and training material for improvement opportunities and when needed, help define the operational impact of proposed modifications.

TASKS:

• Interviews internal Business Subject Matter Experts (SMEs) to understand work functions and processes and gather information.
• Develop materials to document operational end-to-end process flows
• Summary recommendations from SMEs for process improvements and other findings
• Writes detailed policy and procedure documents based on discussions with process owners and identification / creation of process flows with an emphasis on accuracy and compliance with business needs.
• Develop and organize work instructions, visual aids, and other education materials
• Provide recommendations on processes reviewed as outlined in the document.
• Work with Process Documentation Specialist in providing EOD, EOW and EOM productivity numbers.
• Ensure to hit the monthly targets set by the Opex Manager.