1,594 Business Operations Manager jobs in the Philippines

We're hiring a Head of Operations to lead and scale one of our core business units. This is a high-impact leadership role for someone with proven retail operations experience — ideally from Wilcon Depot, AllHome, CitiHardware, or any large-format hardware or construction supply retailer or equivalent.

Must-Haves (Non-Negotiables):

• Must have come from Wilcon Depot, or at least from an equivalent retail environment (AllHome, CitiHardware, or similar)

• Proven leadership experience managing a full business unit or retail operation

• Hands-on experience in retail operations — ideally in hardware, tiles, or construction supplies

• Strong sales background or a clear, sales-driven mindset

• Demonstrated ability to lead teams, build culture, and drive accountability

• Clear track record of tangible achievements (e.g., sales growth, awards, operational improvements)

• High work ethic, self-driven, and able to lead independently

• Full P&L responsibility for 3–5+ years

• Background in commercial decision-making (pricing, merchandising, promotions)

• Analytical and strategic thinker — can translate company goals into practical, measurable outcomes

• Highly adaptable, resilient, and growth-oriented

• Strong cultural fit — brings grit, ownership, and the discipline to scale teams and operations

You won't just run a store — you'll take full ownership of a business unit and help shape its direction. This is the ideal opportunity for an experienced retail operations leader who's ready to step into a bigger challenge with full strategic, operational, and leadership scope.

Apply now if you meet the must-haves above — we're prioritizing candidates with experience from Wilcon Depot, AllHome, CitiHardware, or equivalent environments.

Whiten Beauty & Wellness is Hiring:
Operations Manager (High-Impact Role)

Whiten Beauty & Wellness is one of the fastest-scaling beauty empires in the Philippines. With 30+ branches nationwide and a billion-peso vision, we need more than just a manager — we need a
right hand in operations
.

Your Mission

• Take charge of daily operations
  across branches — from staff to systems to client experience.
• Ensure
  smooth delivery & logistics
  , no delays, no bottlenecks.
• Oversee
  franchisee coordination
  : onboarding, franchise concerns, reporting, and alignment.
• Liaise with franchise managers and escalate only what truly matters.
• Track KPIs, monitor progress, and ensure that all standards are executed at scale.
• Make
  fast, smart, and right decisions
  — keeping the CEO informed but empowered to focus on strategy.

We're Looking For

Proven experience in operations or business management (multi-site preferred)

Smart, fast, and decisive problem-solver

Strong leadership, with the ability to align multiple teams and stakeholders

Organized, detail-oriented, and KPI-driven

Comfortable handling
high responsibility
and
critical decision-making

Why This Role is Different

• You're not just managing — you're
  owning operations in the absence of a COO
  .
• Direct access to the CEO: your decisions directly impact nationwide growth.
• Competitive salary + performance incentives.
• Career advancement in a
  billion-peso scale-up
  with global ambition.
• Be part of a leadership team that is building one of the most
  respected beauty empires in Asia
  .

About the Role

Our client is seeking experienced Business Operations Managers to help drive growth across two ventures:

• A consulting firm specializing in strategic advisory and digital transformation.
• A publishing/content creation company in the travel, lifestyle, and media space.

This is a strategic fractional role where you will partner directly with the founder to oversee business operations, manage teams, and ensure scalable, sustainable growth.

Key Responsibilities

• Strategic Planning & Execution – Develop and implement quarterly business plans, KPIs, and long-term growth strategies.
• Team & Talent Management – Recruit, onboard, and oversee remote teams, ensuring strong performance across functions.
• Sales & Marketing Support – Optimize sales funnels, outreach strategies, and brand positioning.
• Operational Leadership – Streamline workflows, implement systems, and manage digital tools (Slack, Notion, Trello, HubSpot, Google Workspace).
• Founder Support – Act as a strategic partner, providing insights and updates on overall business health.

Qualifications

• 5–7 years of experience in business operations, brand strategy, or startup leadership.
• Proven success in growing brands from scratch (consulting, publishing, or startups preferred).
• Strong understanding of U.S. business culture and client expectations.
• Experience managing remote teams across multiple time zones.
• Excellent leadership, communication, and organizational skills.
• Familiarity with digital collaboration and CRM tools.

Preferred Backgrounds

• Former startup COO, operations manager, or brand strategist.
• Experience working with U.S.-based clients or companies.
• Based in regions with strong English proficiency and global business culture.

Compensation & Contract

• Hourly rate commensurate with experience and location
• Part-time, fractional role with long-term potential.
• Employee contract (indefinite).

The Operations Manager is responsible to support our branches network organization, with the objective to facilitate and promote efficiency of the operations department. Proactively monitors all of the clinic branches and ensures that all the branches are well-organized in daily operations. Directs and motivates the operations team in order to achieve the overall corporate sales objectives. Coach, counsel and discipline the operations team. Plans, monitors, and appraises job results of the staff. Ensures that policies are implemented and followed, and suggests new ones. On the customer service side, he/she is responsible for providing excellent customer service to our patients, handling clinics scheduling organization, regular inquiries and complaints. He/she must have excellent communication, problem-solving, and customer service skills.

Operational Oversight

● Supervise day-to-day clinic operations across all branches to ensure consistent service standards.

● Monitor clinic performance and implement action plans for improvement.

● Ensure clinics comply with regulatory requirements and internal policies.

● Conduct regular site visits and operational audits.

Strategic Planning & Execution

● Collaborate with the management in planning,

● Analyze operational performance data and recommend improvements.

● Assist in expansion planning and implementation (new clinics, renovations, relocations), and business development.

Process Improvement

● Standardize and streamline clinic processes for efficiency and patient satisfaction.

● Lead the implementation of quality assurance and control systems.

● Identify operational bottlenecks and develop solutions.

Staff Management & Development

● Coordinate with HR for workforce planning, hiring, and staff movements.

● Support training programs and performance evaluations in coordination with the HRBP.

● Foster a positive work culture and team collaboration across clinics. Vendor/Supplier & Asset Management

● Oversee procurement and vendor/Supplier performance to ensure timely supply and service delivery.

● Maintain oversight on clinic assets, equipment, and maintenance needs.

Reporting & Communication

● Generate regular reports on clinic performance, staffing, patient flow, and operational challenges.

● Act as the communication bridge between the head office and clinic branches.

● Participate in leadership meetings and represent the operations team in strategic discussions.

Qualifications:

● Bachelor's degree in Business Administration, Healthcare Management, or related field.

● At least 3-5 years of experience in operations management, preferably in healthcare or multi-branch setup.

● Strong leadership, organizational, and problem-solving skills. Knowledge of healthcare/dental clinic operations is an advantage.

● Excellent communication and interpersonal skills.

● Proficient in MS Office and business operations software/tools.

Key Competencies:

● Strategic Thinking

● Leadership & Team Management

● Process-Oriented Mindset

● Decision-Making

● Analytical & Critical Thinking

● Conflict Resolution

● Adaptability

Job Types: Full-time, Permanent

Pay: Php55, Php70,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

We're hiring a Head of Operations to lead and scale one of our core business units. This is a high-impact leadership role for someone with proven retail operations experience — ideally from Wilcon Depot, AllHome, CitiHardware, or any large-format hardware or construction supply retailer or equivalent.

Must-Haves (Non-Negotiables):

• Must have come from Wilcon Depot, or at least from an equivalent retail environment (AllHome, CitiHardware, or similar)

• Proven leadership experience managing a full business unit or retail operation

• Hands-on experience in retail operations — ideally in hardware, tiles, or construction supplies

• Strong sales background or a clear, sales-driven mindset

• Demonstrated ability to lead teams, build culture, and drive accountability

• Clear track record of tangible achievements (e.g., sales growth, awards, operational improvements)

• High work ethic, self-driven, and able to lead independently

• Full P&L responsibility for 3–5+ years

• Background in commercial decision-making (pricing, merchandising, promotions)

• Analytical and strategic thinker — can translate company goals into practical, measurable outcomes

• Highly adaptable, resilient, and growth-oriented

• Strong cultural fit — brings grit, ownership, and the discipline to scale teams and operations

You won't just run a store — you'll take full ownership of a business unit and help shape its direction. This is the ideal opportunity for an experienced retail operations leader who's ready to step into a bigger challenge with full strategic, operational, and leadership scope.

Apply now if you meet the must-haves above — we're prioritizing candidates with experience from Wilcon Depot, AllHome, CitiHardware, or equivalent environments.

Rockstar is recruiting for a client that is a dynamic and innovative company focused on optimizing business operations. They are committed to enhancing efficiency and streamlining processes through a proactive and analytical approach. The team is adept at utilizing various automation and CRM tools to achieve their goals.

The BizOps team focuses on streamlining process, improving efficiency, and working hand-in-hand with other teams for workflow optimization. They are proactive, analytical, and process-thinking. They are self-directed and are well-versed with different automation and CRM tools.

Responsibilities:

• Business Analysis—identifying business needs and opportunities as well as determining solutions to problems

• Process improvement—analyzing, redesigning, and optimizing workflows, systems, and tasks to make them more efficient, and effective

• Maintaining and executing technical solutions in existing tools (Zapier, Gavel, Asana, Hubspot, etc.)

• Providing software/third party recommendations for scenarios that are not covered by any existing tools

• Documenting and systemizing processes

• Leading cross-functional projects that are leadership's top priority, working closely with the CEO

Summary of Functions

The Business Operations Manager (Philippines, Remote) leads day-to-day back-office operations for a U.S.-facing services organization, ensuring accuracy, timeliness, and cost-effectiveness across scheduling, documentation, and revenue-impacting workflows. You will manage a PH-based team supporting U.S. stakeholders, use data to drive productivity and customer satisfaction, and enforce process, quality, and compliance standards. This full-time role may require alignment with U.S. business hours.

Essential Duties and Responsibilities

• Set clear daily/weekly objectives and SLAs for back-office operations (e.g., scheduling, documentation, billing prep)
• Oversee day-to-day activities: manage queues/volumes, assign work, monitor throughput, remove blockers
• Conduct workforce planning: staffing models, shift schedules, and capacity to meet fluctuating demand
• Define, track, and publish KPIs (e.g., session completion rate, cancellation/reschedule rate, staff utilization, turnaround time, error rate, CSAT)
• Map processes and write standard operating procedures (SOPs); run continuous-improvement cycles to reduce errors and cycle time
• Lead quality assurance audits on data entry, documentation, and schedule changes; coach teams to standard and retrain when needed
• Prepare weekly and monthly operational reports and executive summaries for leadership and partner departments
• Hire, onboard, coach, and develop personnel; set goals/OKRs; conduct performance reviews and address underperformance fairly
• Partner with internal stakeholders (e.g., clinical leads, field teams, and client families) to resolve escalations and deliver service recovery
• Own systems and tools administration and usage hygiene; optimize workflows across Google Workspace/Sheets, practice/scheduling platforms (e.g., PracSuite/Halaxy), clinical data tools (e.g., Catalyst), communications/PM (e.g., Basecamp, Viber, Circle), finance (e.g., Xero), and VoIP (e.g., FluentCloud/Zoiper), or similar
• Uphold data privacy and security standards (e.g., HIPAA/PHI handling) in collaboration with U.S. counterparts
• Monitor operational costs (licenses, telecom, overtime); recommend savings without compromising service levels
• Plan and lead change initiatives (new processes/tools); train teams and track adoption and outcomes
• Benchmark operations, pilot automation/macros, and capture team feedback to drive continual service improvement

Requirements and Qualifications

• Proven experience leading back-office operations in BPO, call center, healthcare, logistics, or similar high-volume environments
• Customer service background required; experience supporting U.S. stakeholders preferred
• Demonstrated people leadership (front-line and/or supervisor-level teams); goal-setting, coaching, and performance management
• Strong KPI literacy: able to build and interpret dashboards; proficiency in MS Excel/Google Sheets (lookups, pivots); familiarity with BI tools (Power BI, Tableau) is a plus
• Scheduling/workforce management experience; capacity planning and SLA management
• Process design and SOP creation; root-cause analysis (e.g., 5 Whys, Pareto); Lean/Six Sigma exposure is a plus
• Systems proficiency across office suites and operational platforms; experience with PracSuite, Halaxy, Catalyst, Basecamp, Circle, Xero, FluentCloud/Zoiper, or similar is a plus
• Excellent communication and stakeholder management skills; clear written and spoken English
• High attention to detail, strong organization and prioritization, and practical problem-solving
• High ethical standards and data privacy awareness (HIPAA and local privacy requirements)
• Education: High school diploma or equivalent required; bachelor's degree in Business/Operations/Healthcare Administration or equivalent experience preferred
• Ability to work a full-time schedule aligned to U.S. business hours, as needed
• Positive, patient, and collaborative demeanor
• If you're excited about the role but don't meet every qualification, we encourage you to apply—transferable skills are welcome and valued.

Equal Opportunity Statement

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. We are committed to inclusive hiring and will provide reasonable accommodations upon request for candidates taking part in all aspects of the selection process.

About Us

TPOB is a fast-growing provider of professional barber supplies, serving barbershops, salons, and grooming professionals with premium tools, products, and accessories. We pride ourselves on quality, service, and a deep understanding of the barbering industry.

Role Overview

We are seeking a Business Operations Manager to work alongside department managers (Logistics, Marketing, Accounting, and Support) to create structure, visibility, and accountability across the business.

This role is about building the systems, processes, and performance frameworks that keep our global, remote team aligned and effective.

You should have e-commerce experience with platforms such as Shopify and Amazon.

The Business Operations Manager will learn the details of day-to-day operations, document them into SOPs, develop KPIs, and implement reporting dashboards that provide leadership with a clear picture of business performance.

Key Responsibilities

• Process Documentation & Improvement

• Learn and map workflows across all functions.

• Create and maintain a company-wide SOP library.
• Identify bottlenecks and recommend improvements to drive efficiency.

• Performance Monitoring & Reporting

• Partner with managers to define KPIs for their functions.

• Design and manage weekly reporting dashboards that track whether deadlines and goals are being met.
• Consolidate results into a monthly KPI pack for leadership, highlighting trends, risks, and successes.

• Cross-Departmental Alignment

• Ensure departments are coordinated and working toward common goals.

• Facilitate accountability by making performance visible, without taking over line management responsibility.

• People Operations (HR-lite)

• Develop coverage plans to ensure smooth operations when staff are on leave.

• Establish best practices for working hours, communication, and collaboration across our global remote team.
• Document and share policies related to scheduling and team norms.

• Leadership Support

• Provide regular operational updates and insights to the CEO and senior leadership.

• Act as the bridge between managers and leadership to ensure clarity and alignment.

We're looking for a Business Operations Manager to be the glue that holds our growing team together. You'll dive into how each department works, turn chaos into clarity with SOPs and dashboards, and make sure our global crew is aligned, accountable, and hitting deadlines

Essential Job Functions:

• Oversee daily operations and supervise a team of operations professionals.

• Assist in the development and implementation of operational policies and procedures.

• Analyze and report on operational performance metrics, making recommendations for improvement.

• Collaborate with other departments to support business objectives.

• Monitor departmental budgets and ensure cost-effective operations.

• Make decisions to address operational challenges.

• Participate in goal setting and planning.

• Train and develop team members to enhance their skills and efficiency.

Basic Qualifications:

• Bachelor's degree in a relevant field or equivalent combination of education and experience

• Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role

• Proven experience in Sales and Sales Enablement

• Proficiencies in strategic planning, team leadership, and business operations

• A continuous learner that stays abreast with industry knowledge and technology

Other Qualifications:

• Advanced degree in a relevant field is a plus

• Relevant certifications such as Sales Operations Professional (SOP) is a plus

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.