296 Business Operations Engineer jobs in the Philippines

The Operations Engineering Manager supports the development, implementation, and auditing of operational policies and procedures. The successful candidate will play a critical role in ensuring the seamless execution of operations standards across all stores by collaborating with cross-functional teams and conducting thorough store audits.

DUTIES AND RESPONSIBILITIES

• Develop, review, and manage operations policies to ensure alignment with organizational goals and regulatory requirements.
• Collaborate closely with multiple departments to prioritize and facilitate the implementation of new operational guidelines and procedures across all stores.
• Conduct regular on-site store visits to perform comprehensive audits, ensuring compliance with established policies and identifying areas for operational improvement.
• Analyze audit findings and work with relevant stakeholders to recommend and implement corrective actions and process enhancements.
• Contribute to continuous improvement initiatives aimed at optimizing operational efficiency, compliance, and customer experience.

QUALIFICATIONS

• Bachelor's degree in Engineering, Operations Management, Business Administration, or a related field preferred.
• Proven experience in operations engineering, process management, or a similar role within a retail or multi-site environment.
• Strong interpersonal and communication skills with the ability to influence and collaborate across diverse teams.
• Excellent analytical, problem-solving, and organizational abilities.
• Willingness and ability to travel regularly for store audits and visits.
• Proficiency in relevant software tools and systems used for policy management and audit reporting.

Job Type: Full-time

Benefits:

• Additional leave
• Company events
• Employee discount
• Flexible schedule
• Flextime
• Free parking
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Ability to commute/relocate:

• Mandaluyong: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Industrial Engineering: 3 years (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person

Position: Business Analysis Manager

Work Setup: Onsite (IT Park, Cebu)

Schedule: PH Night Shift

What You'll Be Doing

We're looking for a Business Analysis Manager with a passion for uncovering the why behind the what —someone who thrives on identifying root causes and translating complex data into actionable strategies that drive business outcomes.

In this role, you will:

• Lead business analysis initiatives to create data-driven roadmaps and strategic insights that support customer experience, revenue growth, and operational excellence.
• Develop and manage executive dashboards, KPI frameworks, and performance reports to provide clear visibility into business performance.
• Act as a key representative in cross-functional meetings, ensuring business needs are aligned with evolving KPIs, reporting standards, and new tools or technologies.
• Oversee and support complex data analysis requests across multiple departments, serving as a subject matter expert in data interpretation and insight generation.
• Leverage advanced analytics, storytelling, and visualization skills to communicate findings effectively to executives and stakeholders.

Key Responsibilities

1. Resource & Project Management

• Oversee the allocation and utilization of resources to meet project objectives.
• Ensure projects are executed on schedule while maintaining optimal productivity and quality standards.

2. Advanced Analytics & Insights

• Apply text analytics and NLP modeling (using tools such as Verint, Qualtrics, or Medallia) to analyze customer interactions, identify trends, and derive actionable insights.
• Perform predictive modeling and forecasting to support decision-making related to sales, retention, and operational efficiency.
• Manage and interpret large datasets, conducting trend analysis and root cause investigations to support business performance improvements.

3. Data Management & KPI Development

• Own the development and monitoring of performance metrics across sales, service, and retention functions.
• Drive ROI analysis, GTC performance, and conversion funnel optimization for digital channels.
• Enable accountability and performance improvement through AI-driven call flow optimization, coaching tools, and automation programs.

4. Cross-Functional Collaboration

• Partner with Finance, Operations, Marketing, and Global Services teams to deliver integrated forecasting models and business performance reports.
• Support strategic planning by delivering insightful analysis and scenario modeling for executive decision-making.

5. Strategic & Executive Communication

• Deliver executive-level presentations with a strong narrative-building capability, synthesizing diverse data into compelling and actionable insights.
• Use data visualization and storytelling techniques to communicate complex analyses clearly to leadership teams.

What We're Looking For

• Bachelor's degree in Business, Analytics, Economics, or related field (or equivalent experience).
• 10+ years of experience in business analysis, operations, or service-related roles within large-scale, diverse organizations.
• Proven expertise in data analytics and text analytics tools (NLP, Verint, Qualtrics, Medallia).
• Advanced skills in Excel (VLOOKUP, HLOOKUP, Macros) and data visualization (Tableau, Power BI, QlikView, or Looker).
• Strong background in predictive modeling, process improvement, and KPI development.
• Excellent communication and storytelling skills with the ability to influence executive stakeholders.
• Demonstrated success in leading cross-functional projects and implementing process improvements.

Must-Have:

• 5+ years of business analysis or process improvement experience, preferably within an RPA or digital transformation program.
• Strong understanding of UiPath or other RPA tools (exposure to Studio, Orchestrator, Automation Hub is a plus).
• Proficiency in process modeling (e.g., BPMN, Visio).
• Experience in creating business cases, ROI calculations, and impact-effort assessments.
• Excellent communication, facilitation, and stakeholder management skills.

Nice to Have:

• UiPath Business Analyst Foundation or other UiPath certifications.
• Experience using UiPath Automation Hub or similar idea/intake management tools.
• Familiarity with Agile delivery and tools like Jira, Azure DevOps etc
• Exposure to document understanding, AI integrations, or process mining (e.g., Task Mining, Process Mining).

NOTE: Please share your resume to

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart. Learn more at

Job Description:
In this role you will be the primary point of contact and subject matter expert for export compliance systems operations, advise with compliance knowledge and technical expertise. You will be responsible for working with stakeholders to analyze business scenarios in various ERP systems via building reporting tools (queries) and data analyses, propose and validate solutions by performing UAT and production QA to meet business needs. The ideal candidate will also help drive process improvements by sharing the primary objective to increase efficiencies, accuracies and productivities.

Major Responsibility:
Export Compliance Program Management for Clients

• Collaborate with high profile clients and project leads on multiple large projects that span across multiple platforms or ERPs (SAP, IMFirst, Impulse, Shipwire, etc.) and multiple development teams
• Advise with compliance knowledge and technical expertise during the requirements gathering process

Major Responsibility:
Automation, Process Improvement and System Enhancement

• Partner cross-functionally to create and provide data and system requirements needed to develop metrics.
• Initiate in delivering business and systems process automation improvements and provide solutions with primary objective to increase efficiencies, accuracies and productivity.
• capture feature/function information at varying levels and document them in a requirements management tool (BRDs, JIRA, etc.)
• Create test cases and provide UAT results

Major Responsibility:
Performance Metrics, Reporting, and Analysis

• Develops key performance metrics and dashboards and presentations to help drive key business decision-making and provide data-driven improvement recommendations through data mining and analyses.
• Detailed monthly reports along with occasional ad hoc reporting will be required

Major Responsibility:
Supporting Systems Operations and Auditing

• Resolve issues and bug reports raised by users in a timely manner.
• Enhance scripts/applications based on additional new requirements.
• Produce technical design as required. Create and maintain documentations to provide a comprehensive understanding of scripts/applications.

Major Responsibility:
Export Operations Administration

• Manage meetings with internal stakeholders and external clients.
• Provide timely updates on different phases of the project.

JOB QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS:

• Education: Bachelor's degree.
• Experience: Previous analytical experience required. With at least 3 to 5 years functional experience as a Business Analyst/Reports Developer.
• Excellent interpersonal, verbal and written communication skills

• A complex level of knowledge of the MS office Suite, including:

• MS Excel – writing macros, developing formulas, using functions such as pivot and lookup tables

• MS Access – multi-table queries, report generation, macros, forms (preferred)

• General knowledge in MS Outlook, Word, Power Point.

• Experience with Query Languages (SQL, VBA Macro)

• Working knowledge with Magellan or other Business Intelligence software, creating queries and report generation is a plus
• Familiarity with ERP system such as SAP/GTS, or other Trade Compliance systems and tools is a plus.
• Ability to analyze and interpret statistical reports.
• Time management, prioritization, and organizational skills; ability to prioritize among demanding and sometimes conflicting requirements.
• Attention to detail and data integrity; with high level of diligence and professionalism
• Willing to work in night shift
• Hybrid work set-up
• This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all of these duties.

Position: Business Analysis Manager

Work Setup: Onsite (IT Park, Cebu)

Schedule: PH Night Shift

What You'll Be Doing

We're looking for a Business Analysis Manager with a passion for uncovering the why behind the what —someone who thrives on identifying root causes and translating complex data into actionable strategies that drive business outcomes.

In this role, you will:

• Lead business analysis initiatives to create data-driven roadmaps and strategic insights that support customer experience, revenue growth, and operational excellence.
• Develop and manage executive dashboards, KPI frameworks, and performance reports to provide clear visibility into business performance.
• Act as a key representative in cross-functional meetings, ensuring business needs are aligned with evolving KPIs, reporting standards, and new tools or technologies.
• Oversee and support complex data analysis requests across multiple departments, serving as a subject matter expert in data interpretation and insight generation.
• Leverage advanced analytics, storytelling, and visualization skills to communicate findings effectively to executives and stakeholders.

Key Responsibilities

1. Resource & Project Management

• Oversee the allocation and utilization of resources to meet project objectives.
• Ensure projects are executed on schedule while maintaining optimal productivity and quality standards.

2. Advanced Analytics & Insights

• Apply text analytics and NLP modeling (using tools such as Verint, Qualtrics, or Medallia) to analyze customer interactions, identify trends, and derive actionable insights.
• Perform predictive modeling and forecasting to support decision-making related to sales, retention, and operational efficiency.
• Manage and interpret large datasets, conducting trend analysis and root cause investigations to support business performance improvements.

3. Data Management & KPI Development

• Own the development and monitoring of performance metrics across sales, service, and retention functions.
• Drive ROI analysis, GTC performance, and conversion funnel optimization for digital channels.
• Enable accountability and performance improvement through AI-driven call flow optimization, coaching tools, and automation programs.

4. Cross-Functional Collaboration

• Partner with Finance, Operations, Marketing, and Global Services teams to deliver integrated forecasting models and business performance reports.
• Support strategic planning by delivering insightful analysis and scenario modeling for executive decision-making.

5. Strategic & Executive Communication

• Deliver executive-level presentations with a strong narrative-building capability, synthesizing diverse data into compelling and actionable insights.
• Use data visualization and storytelling techniques to communicate complex analyses clearly to leadership teams.

What We're Looking For

• Bachelor's degree in Business, Analytics, Economics, or related field (or equivalent experience).
• 10+ years of experience in business analysis, operations, or service-related roles within large-scale, diverse organizations.
• Proven expertise in data analytics and text analytics tools (NLP, Verint, Qualtrics, Medallia).
• Advanced skills in Excel (VLOOKUP, HLOOKUP, Macros) and data visualization (Tableau, Power BI, QlikView, or Looker).
• Strong background in predictive modeling, process improvement, and KPI development.
• Excellent communication and storytelling skills with the ability to influence executive stakeholders.
• Demonstrated success in leading cross-functional projects and implementing process improvements.

Position: Business Analysis Manager

Work Setup:
Onsite (IT Park, Cebu)

Schedule:
PH Night Shift

What You'll Be Doing

We're looking for a
Business Analysis Manager
with a passion for uncovering the
why
behind the
what
—someone who thrives on identifying root causes and translating complex data into actionable strategies that drive business outcomes.

In this role, you will:

• Lead business analysis initiatives
  to create data-driven roadmaps and strategic insights that support customer experience, revenue growth, and operational excellence.
• Develop and manage
  executive dashboards, KPI frameworks, and performance reports
  to provide clear visibility into business performance.
• Act as a
  key representative
  in cross-functional meetings, ensuring business needs are aligned with evolving KPIs, reporting standards, and new tools or technologies.
• Oversee and support
  complex data analysis requests
  across multiple departments, serving as a subject matter expert in data interpretation and insight generation.
• Leverage
  advanced analytics, storytelling, and visualization skills
  to communicate findings effectively to executives and stakeholders.

Key Responsibilities

1. Resource & Project Management

• Oversee the allocation and utilization of resources to meet project objectives.
• Ensure projects are executed on schedule while maintaining optimal productivity and quality standards.

2. Advanced Analytics & Insights

• Apply
  text analytics and NLP modeling
  (using tools such as Verint, Qualtrics, or Medallia) to analyze customer interactions, identify trends, and derive actionable insights.
• Perform
  predictive modeling and forecasting
  to support decision-making related to sales, retention, and operational efficiency.
• Manage and interpret large datasets, conducting
  trend analysis and root cause investigations
  to support business performance improvements.

3. Data Management & KPI Development

• Own the development and monitoring of
  performance metrics
  across sales, service, and retention functions.
• Drive
  ROI analysis, GTC performance, and conversion funnel optimization
  for digital channels.
• Enable accountability and performance improvement through
  AI-driven call flow optimization, coaching tools, and automation programs
  .

4. Cross-Functional Collaboration

• Partner with
  Finance, Operations, Marketing, and Global Services teams
  to deliver integrated forecasting models and business performance reports.
• Support strategic planning by delivering
  insightful analysis and scenario modeling
  for executive decision-making.

5. Strategic & Executive Communication

• Deliver
  executive-level presentations
  with a strong narrative-building capability, synthesizing diverse data into compelling and actionable insights.
• Use
  data visualization and storytelling techniques
  to communicate complex analyses clearly to leadership teams.

What We're Looking For

• Bachelor's degree
  in Business, Analytics, Economics, or related field (or equivalent experience).
• 10+ years of experience
  in business analysis, operations, or service-related roles within large-scale, diverse organizations.
• Proven expertise in
  data analytics and text analytics tools
  (NLP, Verint, Qualtrics, Medallia).
• Advanced skills in
  Excel
  (VLOOKUP, HLOOKUP, Macros) and
  data visualization
  (Tableau, Power BI, QlikView, or Looker).
• Strong background in
  predictive modeling, process improvement, and KPI development
  .
• Excellent
  communication and storytelling skills
  with the ability to influence executive stakeholders.
• Demonstrated success in
  leading cross-functional projects
  and implementing process improvements.

Job Type: Full-time

Application Question(s):

• How many years of experience do you have in business analysis?
• How many years of experience do you have working with data visualization tools (e.g., Power BI, Tableau, etc.)?
• How many years of experience do you have in driving or supporting process improvement initiatives?
• Have you managed or mentored other Business Analysts before? If yes, how many?
• What are the core tools or platforms you've used in your business analysis work (e.g., SQL, Excel, Python, Jira, etc.)?
• How much is your desired salary for the role?
• Are you amenable to report onsite at IT Park, Cebu?

Work Location: In person

I. MAJOR RESPONSIBILITIES AND DUTIES:

• Performs business analysis for projects of low to medium complexity.
• Engages stakeholders and business owners to understand, define, validate and document business requirements.
• Analyzes business requirements and identify risks and gaps in requirements/processes. Work with subject matter experts and stakeholders to understand, resolve, validate and document.
• Coordinates and facilitates requirements gathering meetings. Track requirements status throughout the project.
• Documents and facilitates approval of business requirements in various forms such as Change Request, Business Requirements Document, Interface Requirements Document, Business Process Workflows.
• Participates in Vendor Sourcing activities by providing input on business requirements as selection criteria.
• Documents requirements traceability with support from testing team and project manager.
• Serves as a subject matter expert on business requirements and related applications.
• Works with manager and/or Sr. Specialist to prioritize workload as needed.
• Assists in identifying potential business risk in fixes for system issues or bugs.
• Conducts in-depth system training to business users as needed.
• Provides input on system training content related to business process and user functionality.

II. JOB SPECIFICATIONS

Educational Requirement:

• Bachelor's Degree in IT/Business or equivalent years of experience.
• Any related IT, Management or Technical type certification is an advantage.

Experience Requirements:

• 1+ years experience in IT Business Analysis
• Knowledge of Casino, Hotel, Finance, Food & Beverage, Back of House Admin applications is a plus.

Leadership Skills:

• Facilitation and coordination skills
• Ability to build and maintain stakeholder and business user confidence
• Initiative and proactiveness in communicating risks and gaps related to requirements to facilitate resolution.
• Ability to communicate with individuals and groups from all levels of the organization.
• Good problems solving skills
• Ability to think critically and evaluate solution options

Technical Skills:

• Business Analysis
• Business Requirements Documentation
• Business Requirements Management
• Process mapping and documentation
• Advanced knowledge of MS Office applications
• Working knowledge of MS Visio

Other Qualifications:

• Excellent verbal and written communication skills.
• Proficiency in both spoken and written English is a must.
• Tagalog and Japanese speaking is an advantage but not an absolute necessity.
• Excellent attention to detail; Highly analytical
• Good time management and organization skills.

It's fun to work in a company where people truly BELIEVE in what they're doing

Accelerate your career. Join the organization that's driving the world's technology and shape the future. 

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart. Learn more at

Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey

We are seeking a highly skilled and detail-oriented Reports Developer with strong business analysis capabilities to join our team. This role is ideal for someone who thrives in data-heavy environments, enjoys solving complex problems, and can communicate insights effectively across teams.

• Develop, maintain, and optimize reports and dashboards using Power BI, Excel Macros, and SQL.
• Perform advanced data analysis using Python and SAP to support business decisions.
• Handle and process large datasets (100K+ rows) with accuracy and efficiency.
• Collaborate with stakeholders to gather reporting requirements and translate them into actionable insights.
• Ensure data integrity, consistency, and compliance across all reporting platforms.
• Troubleshoot and resolve reporting issues, discrepancies, and automation errors.
• Participate in continuous improvement initiatives and reporting automation projects.

• Minimum 5 years of experience in business analysis and reports development.
• Proficient in Excel Macros, SQL, Python, Power BI, and SAP.
• Demonstrated experience handling large datasets (100K+ rows).
• Strong analytical and problem-solving skills.
• Excellent English communication skills—both written and verbal.
• Willingness and ability to work on a permanent night shift.
• Open to working 10+ RTO (Return to Office) days monthly.

• Competitive compensation and benefits package.
• Opportunities for career growth and skill development.
• Collaborative and inclusive work environment.
• Exposure to global business operations and advanced analytics tools.

It's fun to work in a company where people truly BELIEVE in what they're doing

Accelerate your career. Join the organization that's driving the world's technology and shape the future. 

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart. Learn more at

Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey

We are seeking a highly skilled and detail-oriented Reports Developer with strong business analysis capabilities to join our team. This role is ideal for someone who thrives in data-heavy environments, enjoys solving complex problems, and can communicate insights effectively across teams.

• Develop, maintain, and optimize reports and dashboards using Power BI, Excel Macros, and SQL, with a strong understanding of tool limitations (e.g., Excel row limits).
• Perform advanced data analysis using Python (optional) and SAP to support business decisions.
• Handle and process large datasets (100K+ rows) with accuracy and efficiency.
• Confidently debug and explain macros — whether self-created or inherited — with minimal supervision.
• Collaborate with cross-functional teams to gather requirements and support UAT testing, process coordination, and automation requests.
• Ensure data integrity and compliance across platforms.
• Proactively troubleshoot issues and contribute to automation and continuous improvement initiatives.

• With 4- 5 years of experience in business analysis and report development.
• Strong proficiency in Excel Macros (including creation, debugging, and explanation), SQL, Power BI, and SAP.
• Clear understanding of Excel limitations (e.g., row limits, performance constraints).
• Experience working with ERP systems (SAP) and coordinating with multiple teams/functions.
• Ability to provide specific examples of past work, including situational problem-solving and stakeholder coordination.
• Excellent English communication skills — able to explain technical concepts clearly and confidently.
• Comfortable working a permanent night shift and reporting to the office at least 10 days per month.
• Reliable equipment and professional presence during virtual interviews.
• With Bachelor's Degree of any related course

• Competitive compensation and benefits package.
• Opportunities for career growth and skill development.
• Collaborative and inclusive work environment.
• Exposure to global business operations and advanced analytics tools.