1,066 Business Intelligence Analyst jobs in the Philippines

About You:

We're looking for a Data Analyst/ Business Intelligence who is excited to work across the business, helping teams make smarter decisions through reliable reporting, deep analysis, and actionable insights.

If you thrive in fast-paced environments, enjoy solving business challenges with data, and want to shape how our company uses analytics, this is the role for you.

You're a curious, impact-driven analyst who doesn't just report on data—you dig deeper to find the story behind the numbers. You thrive working directly with teams to provide data-driven guidance that influences key business decisions. You have a strong ability to visualize data insights, build reporting, and understand how different metrics influence growth, engagement, and operational performance.

You are comfortable extracting and analyzing data using SQL and leveraging Excel, Python, or R to uncover insights and create compelling visualizations. You contribute to the design and evaluation of experiments and translate findings into actionable insights for non-technical stakeholders. You take ownership of your work, ensuring high-quality reporting and analysis that drive meaningful impact.

About the Role:

This role is part of our BI function and will work cross-functionally to support teams across the company with data-driven insights and reporting. You'll partner with teams to structure experiments, analyze conversion funnels, optimize user experience, and track performance while contributing to broader analytics initiatives that empower decision-making across the business.

• Perform deep-dive analyses to identify trends, uncover insights, and recommend courses of action that drive impact. Leveraging AI to accelerate workflows.
• Work closely with the Operations teams to develop reporting and analyze performance, quality, and engagement, surfacing insights that drive better decision-making.
• Design and analyze experiments, helping teams measure impact, rigorously interpret results, and avoid misleading conclusions.
• Ensure data accuracy and integrity, proactively identifying and resolving discrepancies in reporting and analysis.
• Develop dashboards and reports ensuring key metrics are consistently tracked and easily accessible for decision-making.
• Gather, clean, and manage data from multiple sources, including handling data ingestion from reports such as CSV uploads, SP, or different databases .
• Support analytics initiatives across the company, partnering with cross-functional teams where needed.
• Support operational analytics by ensuring key data is structured and accessible for forecasting and modeling.
• Identify automation opportunities to streamline analytics workflows and improve efficiency.
• Proactively spot trends, anomalies, and opportunities that others might miss.

Qualifications

• 2- 5+ years of experience in data analysis or a similar role.
• Proficiency in SQL for querying and analyzing structured data.
• Proficient in Power Platform (Powerapps, Automate, etc)
• Strong knowledge of basic statistical concepts (e.g., hypothesis testing, confidence intervals).
• Proficiency with Excel for analysis and visualization.
• Ability to translate business questions into structured reporting.
• Strong data visualization skills.
• Understanding data integrity, ensuring reports and dashboards are accurate and reliable.
• Familiar with modern BI tools (e.g., PowerBI, Looker, Tableau).
• Comfortable working with operational data to support business reporting.

Bonus Points for:

• Bachelor's or Master's in Mathematics, Economics, Statistics or related field.
• Experience in BPO, Transportation, Logistics.
• Familiarity with Python or R for analysis, visualization, and automation.
• Familiarity with Snowflake, Fabric, or modern data lake components.
• Experience developing client KPIs and suggesting success criteria.
• Expertise in applying advanced statistical concepts and methodologies in real-world business contexts.

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Application Question(s):

• Are you proficient in Power BI, SQL, and statistical analysis tools?
• Do you have hands-on experience building dashboards and reports using BI tools such as Power BI, Looker, or Tableau?
• Do you have at least 2 years of experience working as a Data Analyst, Business Intelligence Analyst, or in a similar role?
• What is your salary expectation for the role?
• Are you willing to work onsite in Makati City?
• We must fill this position urgently. Can you start immediately?

Work Location: In person

As a Business Intelligence Analyst at Foundever, you will be responsible for analyzing complex data sets, developing reports, and creating visualizations to support various business functions. You will work closely with cross-functional teams to identify trends, deliver insights, and recommend data-driven strategies. Your expertise in Power BI, SQL, M, and DAX will be vital in ensuring accurate reporting and analytics.

Data Analysis and Reporting:

1. Design and develop complex reports and dashboards using Power BI to provide insights into key business metrics.
2. Analyze large data sets to identify trends, patterns, and anomalies, and present findings to stakeholders.

Data Modeling:

1. Create and maintain data models using SQL, M, and DAX to support reporting needs.
2. Collaborate with data engineering teams to ensure data availability, integrity, and consistency.

Collaboration with Stakeholders:

1. Work closely with business units to gather requirements and understand their analytical needs.
2. Communicate analytical insights effectively to non-technical stakeholders.

Tool Development and Optimization:

1. Develop and enhance BI tools and solutions to streamline data analysis processes.
2. Identify and implement best practices for data visualization and reporting.

Mentorship and Leadership:

1. Mentor junior business intelligence analysts and provide guidance on BI tools and methodologies.
2. Lead initiatives to promote data literacy across the organization.

Continuous Improvement:

1. Stay current with industry trends, tools, and technologies related to business intelligence and analytics.
2. Identify opportunities for process improvements and efficiencies in reporting and analysis.

Qualifications:

• 2-3 years of experience as a Business Intelligence Analyst or similar role.
• Extensive experience with Power BI, including data modeling, report creation, and DAX functions.
• Proficient in SQL for data querying and manipulation.
• Experience with M language for Power Query is required.
• Familiarity with Python and/or R for data analysis is a plus.
• Excellent analytical and problem-solving skills, with a keen attention to detail.

Job Summary:

As a Business Intelligence Insights Analyst, you will be responsible for analyzing business data to identify trends, patterns, and insights that drive strategic decision-making. You will work closely with various departments to understand their data needs and provide actionable insights that enhance performance and drive business outcomes. Your role involves using advanced data analysis techniques and tools to interpret complex data sets and communicate findings effectively.

Business Requirements Gathering

• Collaborate with stakeholders, including leaders and subject matter experts, to understand problem statements, business objectives, challenges, and data-related needs
• Translate business requirements into clear and actionable BI project specifications

Data Collection and Analysis

• Identify and gather relevant data from different sources, both internal and external, ensuring data quality and accuracy
• Analyze data to identify trends, patterns, and insights that can address business opportunities

Performance Monitoring

• Tracking key performance indicators (KPIs) and metrics to evaluate the effectiveness of business strategies and operations

Visual Presentation

• Develop a presentation with enhanced data storytelling to improve understanding of insights for better decision making
• Present findings such as business insights and recommendations to leaders and decision-makers

Problem-Solving

• Identifying issues and opportunities within the business through data analysis and recommending solutions

Collaboration

• Work closely with BI Reporting Analyst and MIS to define project objectives, scope, and success measures
• Working with various departments, such as operations, quality, training and operations, to understand their data needs and provide relevant insights

Innovation

• Staying updated with the latest BI tools and technologies to continually improve data analysis and reporting capabilities

External Qualifications:

• Bachelor's degree in Business, Data Science, Analytics, or a related field
• 2-3 years of Call Center experience
• Proficiency in data analysis tools and techniques, such as MS Excel, Google Sheets, SQL and/or other data visualization tools
• Intermediate to advance the management of presentation tools, such as MS Powerpoint and/or Google Slides
• Excellent communication and interpersonal skills to facilitate collaboration with technical and non-technical teams
• Great analytical, critical thinking and problem-solving abilities
• Strong adaptability and capacity to work in fast-paced environments
• In-depth understanding of organization data flow and its use in management decision-making
• Must be a self-motivator and self-starter
• Experience in developing data driven business solutions that drive business outcomes
• Knowledge in project management to manage and prioritize tasks effectively
• Knowledge in Banking Operations / Financial Technology / Customer Experience is a plus
• Must be willing to report onsite and night shift schedule

JOB OVERVIEW

The Business Intelligence Analyst is responsible for transforming raw data into actionable insights that support decision-making across the business. The BI Analyst will manage recurring reporting, prepare and validate data, maintain and enhance dashboards, and provide ad hoc analysis to stakeholders.

DUTIES AND RESPONSIBILITIES

• Data preparation and management
• Develop and maintain regular reports that track key business metrics
• Design, build and maintain interactive dashboards and operational reports (Looker or equivalent, Power BI / Tableau)
• Support end-of-month and recurring reporting processes and propose automation opportunities
• Perform ad-hoc analysis and present findings with clear recommendations to stakeholders
• Identify data needs, understand challenges, and deliver solutions that help the business achieve its goals
• Respond to specific business questions with timely, in-depth analysis
• Monitor data quality, identify anomalies, and implement fixes and validation checks
• Develop and maintain data documentation (definitions etc.)

QUALIFICATIONS

• 4–5 years of experience as a Business Intelligence Analyst, Data Analyst or in a similar role
• Experience with BI and visualisation tools (Looker preferred, or Power BI/Tableau)
• Advanced Google Sheets/Excel skills
• Strong analytical and problem-solving skills
• Strong attention to detail and commitment to data accuracy
• Excellent written and verbal communication skills with the ability to explain data insights to stakeholders
• Ability to translate data into clear, concise and compelling insights
• Continuous improvement mindset with a focus on process optimisation
• Bachelor's degree in computer science, Statistics, Economics, Finance, or related field
• Proficiency in SQL
• Knowledge of Netsuite ERP preferred but not essential

Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $3 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than 250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers.

RingSense AI is RingCentral's proprietary AI solution. It's designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.

This is where you and your skills come in. We're currently looking for a Senior Business Analyst

We are looking for a Senior Business Analyst to join our WFM Reporting and Analytics team. This individual will play a critical role in transforming workforce management data into actionable insights, driving strategic decisions, and improving the overall customer support experience. You'll work cross-functionally with Support Org, Customer Experience, ProServ, and Sales to analyze trends, identify areas of improvement, and support key initiatives through high-impact reporting and storytelling.

• Data Analysis & Integration. Analyze and integrate large datasets from multiple sources including Salesforce, Verint, RingCentral, Tableau, PowerBI, and other internal systems to extract meaningful insights and recommendations. Monitor and improve data quality across systems and help build trust in our support reporting ecosystem.
• Reporting & Analytics. Design and maintain standardized WFM reporting templates and KPI definitions. Create executive-level workforce analytics reports highlighting trends, risks, and opportunities. Develop scenario planning models for workforce strategy decisions.
• Workforce Optimization. Analyze skill-based routing effectiveness and recommend optimization strategies. Identify automation opportunities and support operational excellence initiatives within the WFM organization.
• Stakeholder Management. Partner closely with stakeholders to understand business goals and translate them into scalable, data-driven solutions. Collaborate with other Analytics, Operations, and Support teams to align on definitions, metrics, and best practices.
• Strategic Planning & Innovation. Support business case development for WFM technology investments and process improvements. Stay current on developments in AI, advanced analytics, data tooling, and WFM industry best practices to identify opportunities for innovation in WFM analytics.

To succeed in this role you must have experience in:

• 4+ years in Workforce Management, Business Analysis, or Data Analytics, preferably within contact center or customer support environments
• Advanced WFM knowledge including forecasting methodologies, scheduling optimization, real-time management, and capacity planning principles
• With strong analytical skills including statistical analysis, regression modeling, change point detection, and anomaly identification in workforce data
• With knowledge of contact center KPIs including service levels, ASA, AHT, occupancy, shrinkage, schedule adherence, and agent utilization

Desired Qualifications:

• Analytical Skills - Advanced Excel skills including pivot tables, statistical functions, and data modeling with experience in trend identification and predictive modeling
• System Experience - Experience with WFM/contact center systems such as Verint, Calabrio, Genesys, or similar workforce management platforms
• Technical Skills - Ability to develop, maintain, and optimize dashboards and reports in Tableau and other business intelligence tools, with experience in Salesforce data and reporting structures
• Industry Knowledge - Background in contact center operations with understanding of omnichannel workforce dynamics
• Project Management - Experience with WFM system implementations or process improvements
• Communication Skills - Strong verbal and written communication skills with ability to present complex analytical findings to various stakeholder levels
• Advanced Technical Skills - Proficiency with SQL and data querying for large, complex datasets, preference for experience with data pipeline development and ETL tools
• Innovation Focus - Familiarity with AI/ML applications in workforce optimization and predictive analytics
• Adaptability - Experience in fast-paced, high-growth environments with rapidly evolving workforce needs
• Ability to work in a self-directed manner
• Willing to work on a night shift
• Willing to work on hybrid setup days in office per month, Cubao or Ortigas)

What we offer:

• Comprehensive HMO package (medical and dental)
• Paid time off and paid sick leave
• Quarterly Performance Bonus
• Employee Assistance and Wellness Programs

RingCentral's work culture is the backbone of our success. And don't just take our word for it: RingCentral is recognized as the Best Place to Work by Glassdoor, the Top Work Culture by Comparably and RingCentral holds local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By completing your application for this role, you:

• Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities
• Have read and agreed to our

Data Privacy Policy

#LI-JS10

CreatorIQ is the leading enterprise creator marketing platform brands and agencies rely on to maximize creator marketing programs. We're on a mission — to make businesses more human, and humans more impactful. We operate by our values — be intentional, pursue excellence every day, embrace the journey together, and be a good human — every day. We're seeking passionate, innovative minds to join our journey.
CreatorIQ has earned the title of best companies to work for in multiple programs including BuiltIn Austin, LA, and NY, was named a 2024 Deloitte 2024 Technology Fast 500 winner, Leader by The Forrester New Wave: Influencer Marketing Solutions, and rated 5 stars on Influencer Marketing Hub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation and adapt to individual work styles.
Be a part of our dynamic team and transform creator marketing together
Business Intelligence Analyst
CreatorIQ is looking for a skilled Business Intelligence Analyst to join our team. The ideal candidate will be responsible for developing, maintaining, and managing advanced reporting, analytics, and dashboards to support business operations. This role requires a blend of analytical prowess, technical expertise, and a keen eye for detail to support data-driven decision-making processes across the organization.

Working hours:
10:00pm - 7:00am PHST

What You'll Do

• Design, develop, and maintain Tableau dashboards and reports that provide actionable insights.
• Model and optimize datasets used in Tableau to ensure high performance and scalability.
• Ensure data accuracy and integrity by implementing data validation techniques and standards.
• Write and optimize database queries to troubleshoot issues and improve performance.
• Build models in Excel to support forecasting and ad hoc analysis.
• Collaborate with cross-functional teams to gather and document reporting requirements to support ongoing business needs.
• Provide training and support to business users on Tableau usage and best practices.
• Stay up-to-date with the latest Tableau features and data visualization trends to enhance reporting capabilities.

Who you are and what you'll need for this position:

• Bachelor's degree in Computer Science, Information Technology, Data Analytics, or related degree, or 4+ years of related work experience.
• 3-5+ years of proven experience in a Business Intelligence role or a similar role.
• Strong understanding of Tableau Desktop.
• Advanced knowledge of SQL
• Experience with dbt or similar data transformation tools
• Excellent analytical skills and attention to detail.
• Ability to translate business requirements into non-technical terms.
• Experience leveraging AI/ML models to support business intelligence initiatives, such as predictive analytics, forecasting, or natural language querying.
• Strong communication and interpersonal skills to collaborate effectively with team members and stakeholders.
• Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at CreatorIQ? Please apply CreatorIQ is a place where everyone can grow.

What You Will Get From Us

• People: work with talented, collaborative, and friendly people who love what they do.
• Guidance: utilize our learning platform, Easyllama, to get the training and tools you'll need to become successful here from your first day with us.
• Surprise meal stipends: work from home can't stop the enjoyment of someone else making a meal for you

Who We Are
CreatorIQ is the leading creator marketing platform brands and agencies rely on to maximize creator marketing programs. Its enterprise-grade workflows and industry-leading intelligence deliver AI-powered creator discovery, unified program management, and standardized measurement that is safe, seamless, smart, and built for scale. Thousands of global organizations use CreatorIQ, including Nestlé, Movers+Shakers, RQ, Sephora, Unilever, and more. CreatorIQ is a global company headquartered in Los Angeles with offices in Austin, San Francisco, London, Manila, and Warsaw.

At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being client-focused, putting team members first, leading with empathy, ensuring a no jerks policy, and staying focused on what's important, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.

Compensation Range: ₱15.5K - ₱18K

What can you tell your friends when they ask what you do?

As a Business Intelligence Analyst for the Go Rewards loyalty program, I help our program partners across different industries such as retail, airline, and finance. I work with internal teams to onboard new partners, ensuring their setup runs smoothly, while also analyzing data to uncover trends, risks, and growth opportunities for existing partners. The goal of my insights is to help partners boost member engagement and thus grow DAVI's revenue, and make smarter business decisions.

Responsibilities – How will you do this?

• Deliver actionable insights
  through monthly internal reports and assist the Go Rewards team with quarterly partner presentations to stakeholders.
• Develop and maintain dashboards
  for the Go Rewards team and partners to track performance metrics and KPIs.
• Conduct deep-dive analyses
  in response to stakeholder requests and through independent data explorations to uncover growth opportunities, risks, and areas for optimization.
• Manage end-to-end data projects
  , including timelines, stakeholder communication, and report delivery.
• Ensure data accuracy and integrity
  by validating sources and refining reporting processes.
• Collaborate cross-functionally
  with Data Engineering, Tech, Program, and Partner Teams to align analytics with business goals.
• Support partner onboarding
  by defining tracking requirements and ensuring seamless data integration.

To be successful, you'll need:

Technical Skills:

• Bachelor's Degree in
  Data Science, Business Analytics, Statistics, Economics
  ,
• or a related field.
• 2+ years of experience
  in business intelligence, analytics, or a similar role.
• Proficiency in
  SQL
  (querying, joins, aggregations) and
  Python
  for data analysis.
• Hands-on experience with
  dashboard tools
  (Tableau, Power BI, or similar).
• Ability to
  transform raw data into actionable insights
  —from extraction to visualization and storytelling.

Analytical & Business Skills:

• Problem-solving
  skills: ability to connect business challenges with data-driven solutions.
• Stakeholder management
  : Comfortable with presenting insights to partners and internal teams, and managing expectations and deadlines.
• Project management
  : Ability to prioritize tasks, meet deadlines, and document processes.
• Curiosity and initiative
  : Proactively explore data to uncover trends or opportunities.
• Attention to detail
  : Ensure accuracy in data querying and reports and dashboards.

Bonus/Nice-to-Have:

• Knowledge of
  customer loyalty programs
  or retail/e-commerce analytics.

Be an Ideal Team Player:

• You are HUNGRY with biases towards action and a mindset to continuously learn and improve
• You are HUMBLE, yet love to succeed, especially as a team
• You are SMART, and not just book smart, but emotionally intelligent which enables you to have a great read and relation with people

About Data Analytics Ventures Inc. (DAVI)

Data Analytics Ventures, Inc. (DAVI) is the Gokongwei Group's loyalty and data analytics company. Aside from managing Go Rewards, the loyalty program of the Gokongwei Group which includes Cebu Pacific and Robinsons Retail Holdings, DAVI also plays a pivotal role in driving consumer insights through data science. This combination enables DAVI to create a loyalty program that delivers on rewarding experiences and harnessing data to fuel business growth.

At DAVI, data is the key to identifying customer patterns and insights. More than just crunching numbers amidst evolving market landscapes, the company aims for meaningful engagement and sustainable growth that will accelerate discovery and action for businesses.

DAVI helps businesses get a deeper understanding of their brand and category performance. The company's insights help businesses to determine growth drivers and opportunities, improve decisions and calibrate business objectives and actions.

DAVI advocates a culture of excellence and teamwork. Everyone is expected to be the very best at what they do and serve as mentors to their colleagues. We believe in building a trusted environment that encourages open dialogue and constructive conflict, where individuals are humble and hungry to learn from each other. We expect excellence of ourselves and others and together, we make excellence contagious.

DAVI offers its employees the chance to be part of the wave of the future as the data industry continues to evolve rapidly. They are empowered to chart the trajectory of their career and have access to programs that help them continuously upskill. As such, the company seeks people who are passionate about uncovering the value and opportunities behind data.

About the Role

We are seeking a skilled and detail-oriented Business Analyst / Data Analyst to join our team. This role focuses on delivering front-end reporting solutions for clients while also supporting internal reporting needs. The ideal candidate will have experience with Domo and/or Exago, strong technical skills in data connectivity, and excellent communication skills to conduct client-facing training sessions.

Key Responsibilities:

• Develop, maintain, and deliver front-end reports for clients using Domo and Exago.
• Support internal reporting needs, primarily using Domo and Salesforce (SF).
• Assist with scoping custom/advanced reports and related training requirements.
• Conduct and lead advanced reporting training sessions for clients.
• Collaborate with back-end data engineers to integrate and connect data sources (via read-replica, API, Python, SQL, etc.).
• Ensure all reports are accurate, insightful, and aligned with business/client requirements.

Requirements:

• Proven experience with Domo and/or Exago (experience in both is highly desirable but not mandatory).
• Strong understanding of data integration and connectivity (read-replica, API, SQL, Python).
• Experience with Salesforce reporting is a plus.
• Excellent communication and presentation skills, with the ability to confidently run client training sessions.
• Strong analytical and problem-solving skills, with great attention to detail.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Must be able to work APAC hours.

About Us

HelloConnect

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh

HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

Job Overview

The Business Intelligence Analyst will help our organization make informed decisions by transforming available data into meaningful insights. You will collaborate with various stakeholders to gather requirements, process and analyze data, and create self-service dashboards that drive initiatives.

Key Responsibilities

• Support decision-making by translating business requirements into BI products
• Develop and maintain data models, automation, reports, and dashboards using BI tools.
• Collect, process, and analyze large datasets to identify patterns, trends, and insights.
• Ensure data accuracy and integrity by implementing basic data validation and quality checks.
• Apply statistical techniques and models to address broad business questions and test hypotheses
• Actively engage with stakeholders to gather information, explore options, present findings/proposals, and answer clarifying questions.
• Create and maintain comprehensive, up-to-date documentation on the team's data products
• Take ownership of several data products, ensuring they remain accurate, up-to-date, and relevant
• Provide ad-hoc analysis, data extraction, and support to leadership and other departments to address specific business questions using readily available data.

Skills and Preferred Qualifications

• Industry experience in reporting, BI, data analysis, or a similar position with an operations focus
• Proficiency with SQL, BI tools, or Python for developing data models, automation, and dashboards. Tableau experience is a plus
• Experience performing business statistics (e.g., descriptive statistics and statistical inference)
• Excellent written and verbal communication and presentation skills for both business and technical stakeholders
• A curious mindset with an inquisitive approach to problem-solving
• Openness to learning and a proactive effort to expand knowledge and skills
• Ability to work independently and autonomously

Why work for us?

At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Work from home

Work Location: Remote