2 Bus Assistant jobs in the Philippines
Luxury Transportation Support — Back‑Office Focus
Posted today
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Job description
Find Staff is a staffing and recruiting agency that specializes in aligning US based businesses with highly qualified remote team members from across the globe.
Position SummaryThe Support Specialist handles all reservation and confirmation processes in the back office. This role ensures that all bookings are entered accurately, affiliates and drivers are followed up with to guarantee coverage, and internal schedules are consistent. The Support Specialist works behind the scenes to support operations and dispatch, rather than directly interacting with clients.
Key Responsibilities
- Receive and process reservation requests (via email, internal system, or phone messages) and input into booking/dispatch software.
- Confirm details of reservations: date, time, pickup/drop‑off locations, vehicle type.
- Verify affiliate driver availability and follow up with them to confirm assignment.
- Coordinate with dispatch and operations to ensure driver schedules align with confirmed reservations.
- Monitor reservation changes, cancellations, and modifications; adjust driver assignments/vehicle allocations accordingly.
- Maintain reservation logs and data integrity (ensuring details are correct and up‑to‑date).
- Escalate any issues (e.g. driver non‑availability, conflicting bookings) to Operations Manager.
- Generate and send confirmation notices internally (to drivers/dispatch/affiliate network).
- Review daily/weekly reservation forecasts and status reports for operations planning.
Required Skills & Qualifications
- Strong attention to detail; very accurate data entry.
- Excellent organizational and follow‑through skills.
- Proficiency with booking / dispatch software and Microsoft Office (especially Excel).
- Ability to communicate effectively with affiliate drivers and internal teams (dispatch, operations).
- Comfortable working in a fast‑paced environment and managing multiple reservation tasks in parallel.
- Problem‑solving mindset: able to identify potential conflicts or gaps and suggest solutions.
- Prior reservations, scheduling, or operations experience preferred.
- Experience with Santa Cruz a huge plus
- Working hours are Monday to Friday 8pm to 4am Manila time.
Dispatch & Admin Support Assistant (Medical Transportation)
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Job Description
Position:Dispatch & Admin Support Assistant (Medical Transportation)
Job Type: Full-time (40 hours/week)
Location: Philippines, Remote, US-ET daytime hours
Salary:$6-$7/hr
***IMPORTANT***
To apply, please use our direct application form:
Overview
A newly launched non-emergency medical transportation (NEMT) provider is hiring a Dispatch & Admin Support Assistant to help run daily operations smoothly as the business grows. With one vehicle ready and more to come, the company is looking for a dependable and flexible assistant to handle dispatching, data entry, and other supportive administrative tasks.
This role is ideal for someone who is comfortable wearing multiple hats, takes initiative, and communicates clearly. You'll manage day-to-day dispatch using Bambi, handle trip scheduling and follow-ups, and support general back-office tasks like light marketing outreach, data entry, and billing support.
The founder is balancing this venture alongside a full-time job, so reliability, proactive communication, and strong customer service instincts are essential.
** Key Responsibilities
Customer Service & Communication**
- Answer inbound calls from riders, facilities, or partners in a courteous and professional manner
- Provide clear and accurate information regarding trip details, scheduling, and general service inquiries
- Escalate urgent concerns appropriately while maintaining a friendly, service-first attitude
- Follow up with riders or facilities as needed to confirm rides or resolve minor issues
Dispatch & Trip Coordination
- Monitor the dispatch platform and manage incoming trip requests
- Assign rides and coordinate with drivers to ensure timely pickups/drop-offs
- Track trips and communicate with drivers as needed to confirm schedules and respond to issues
- Update dispatch logs and systems in real time
Administrative Support
- Assist with basic bookkeeping tasks and data entry in QuickBooks Online
- Send trip summaries, invoices, or confirmations to facility partners
- Maintain organized records of trip logs, receipts, and reports
Marketing & Outreach
- Call local facilities using provided scripts to introduce the company and gauge interest
- Log outreach activity and flag promising leads for follow-up
- Support light CRM/data entry around facility contacts and communication
- Assist with creating and posting basic social media content to grow the company's online presence
Other General Tasks
- Assist in reviewing driver applicants and scheduling interviews as needed
- Help build and maintain internal documentation, checklists, and basic SOPs
- Communicate proactively with the business owner about any issues or follow-ups needed
- Monitor and follow up on customer reviews, suggesting improvements to enhance service quality
Preferred Skills & Qualifications
- 3+ years of administrative support, dispatching, or back-office operations
- Experience supporting a U.S.-based business remotely
- Excellent written and spoken English
- Highly organized and self-motivated, able to work independently
- Comfortable using tools like Google Workspace, QuickBooks Online, and online dispatch platforms
Nice-to-Have (Bonus Skills)
- Experience with NEMT, healthcare, or transportation
- Familiarity with HIPAA-compliant communication
- Willingness to grow with the role as the company scales
- Experience with social media management
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