597 Bpo Companies jobs in Dasmariñas

We are seeking detail-oriented and customer-focused individuals to join our team as Customer Support Agents on a 3-month project-based contract, with the possibility of absorption into a regular position depending on performance and business needs.

This role is dedicated to handling customer inquiries, delivery instructions, and missing package requests primarily through digital channels such as our website chat platform and SMS/text. Occasional email follow-ups may be required, while rare phone interactions are typically handled by escalations or specialized teams.

Key Responsibilities:

• Manage and respond to customer inquiries regarding order status, delivery instructions, and missing package requests via website chat and SMS/text.
• Provide follow-up support through email when necessary.
• Maintain professionalism and accuracy in communication across all channels.
• Handle a maximum of 3 concurrent interactions (e.g., 2 chats and 1 text).
• Ensure timely responses, with at least 80% of chats answered within 3 minutes.
• Consistently meet quality standards by achieving a minimum of 90% on audited interactions (4–8 audits/month, conducted by the Quality team).
• Collaborate with the escalation team (AST agents) when issues require phone contact or advanced handling.
• Adhere to established processes and service level agreements (SLAs).

Qualifications:

• At least a High School Graduate; College level or Graduate preferred.
• Prior customer service or BPO experience is an advantage but not required.
• Strong written communication skills with excellent grammar and clarity.
• Ability to multitask effectively while maintaining accuracy and quality.
• Comfortable using multiple digital platforms and communication tools.
• Strong problem-solving skills and customer-first mindset.

Performance Metrics:

• Productivity SLA: 80%+ of chats answered within 3 minutes.
• Quality SLA: 90%+ score on interaction audits (4–8 audits per month).

Job Type: Fixed term

Contract length: 3 months

Application Question(s):

• Do you have any experience in Customer Service?
• What's your expected monthly basic salary?
• Are you willing to work onsite in Makati?
• Are you able to start immediately?

Work Location: In person

Easy and Fast One-day Hiring Process Earn up to 30k monthly plus more benefits We are looking for a Call Center Agent - Finance Account Representative in our Metro Manila Sites This is for urgent hiring, don't miss this opportunity and Apply Now

Responsibilities:

• Manage financial transactions and handle inquiries with accuracy and efficiency.
• Provide financial advice and guidance based on client needs.
• Resolve client concerns and disputes promptly.
• Ensure adherence to regulations and data security protocols.
• Maintain accurate records of financial transactions and client interactions.
• Contribute to the overall success of the financial services department by meeting performance targets.

Qualifications:

• High school diploma or equivalent
• Good communication and interpersonal skills
• Excellent problem-solving and decision-making abilities
• Ability to thrive in a fast-paced and dynamic environment

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE

Give us a ring, and let's talk about how we can help you. Apply today

Job Types: Full-time, Permanent

Pay: Php29, Php30,000.00 per month

Benefits:

• Additional leave
• Company events
• Employee discount
• Health insurance
• Paid training
• Pay raise

Work Location: In person

Job Summary:

We are seeking detail-oriented and customer-focused individuals to join our team as Customer Support Agents. This role is dedicated to handling customer inquiries, delivery instructions, and missing package requests primarily through digital channels such as our website chat platform and SMS/text. Occasional email follow-ups may be required, while rare phone interactions are typically handled by escalations or specialized teams.

Key Responsibilities:

• Manage and respond to customer inquiries regarding order status, delivery instructions, and missing package requests via website chat and SMS/text.
• Provide follow-up support through email when necessary.
• Maintain professionalism and accuracy in communication across all channels.
• Handle a maximum of 3 concurrent interactions (e.g., 2 chats and 1 text).
• Ensure timely responses, with at least 80% of chats answered within 3 minutes.
• Consistently meet quality standards by achieving a minimum of 90% on audited interactions (4–8 audits/month, conducted by the Quality team).
• Collaborate with the escalation team (AST agents) when issues require phone contact or advanced handling.
• Adhere to established processes and service level agreements (SLAs).

Qualifications:

• At least a High School Graduate; College level or Graduate preferred.
• Prior customer service or BPO experience is an advantage but not required.
• Strong written communication skills with excellent grammar and clarity.
• Ability to multitask effectively while maintaining accuracy and quality.
• Comfortable using multiple digital platforms and communication tools.
• Strong problem-solving skills and customer-first mindset.

Performance Metrics:

• Productivity SLA: 80%+ of chats answered within 3 minutes.
• Quality SLA: 90%+ score on interaction audits (4–8 audits per month).

Customer Service II

Job Description

Responsibilities

Order Management

• Process all orders efficiently, accurately and in line with policies and procedures
• Run and follow up on various control reports to ensure that the order to payment process is fulfilled.

Complaint Management

• Handle and close customer complaints on time
• Collaborate with other functions to close complaints

Customer Management

• To handle all incoming telephone calls and emails dealing with Customers needs
• Build relationships with key customers

Sales Support

• Act as a point of reference for the Sales Teams for all issues relating to the order process and distribution.
• Communicate with Sales Account Managers (by email/phone), enabling complete visibility of key Customer issues.
• Attend relevant meetings to identify ways we can improve the service we offer to both internal and external Customers and to communicate Customer Service KPIs and strategy.

Other Tasks

• Attend all relevant training courses in order to develop skills and increase knowledge of Diversey products required to carry out role.
• Assist with other areas of the business as required, providing cover where necessary.
• Play an active role in company change process through positive communication to internal and external Customers.
• To keep the department leader up to date with account progress, product and range development, and problems and issues with any area of customer services, to ensure the customer receives the best services we can offer.

Requirements :

• Preferred up to 2 years prior Customer Service Experience or university degree
• Fluent in business language of customer, with strong written and verbal communication skills. If this is not English, additionally English language skills are an advantage.
• Experience in order and complaint management
• Capable of working in a dynamic team environment
• Works within established procedures with a moderate level of supervision with an ability to make sound decisions by assessing each situation using standard procedures
• Identifies problems and relevant issues in straightforward situations
• Computer Skills, preferably with experience in Gmail and Google docs and Microsoft Word/Excel
• SAP - ERP system knowledge preferred
• Flexible with work hours – if required to cover holiday calendars
• Fluency in English is required and fluency in any of the languages from Mandarin, Malay, Bahasa Indonesia , Bahasa Malaysia preferred

LSEG is the world's leading source of intelligent information for businesses and professionals. We deliver information quickly and efficiently, so professionals have knowledge to act. By joining the LSEG Quantitative Product Specialist team, you will be enabling the discovery of new financial relationships and strategies.

The Quant Product Specialist team at LSEG thoroughly understand our clients' quantitative requirements from data to workflow needs. We determine, articulate, construct, and demonstrate the best solution set for our customers We are platform and content authorities who apply deep technical skills to build sophisticated data calculations and workflows tailored to our customer's requirements. We use our interpersonal skills to convey the benefits, insights, functionality and usability of our solutions. Our product knowledge and analytical skills help us meaningfully contribute to growing our proposition internally through partnership with internal groups to fix issues and develop and test new features.

Job Description:

• Provide direct specialized customer service support to analysts, researchers, and quants at the world's largest and most prominent investment firms, banks and hedge funds

• Assist clients in understanding, extracting and correct usage of LSEG and third party data from a centralized relational database (SSMS, Oracle and Snowflake) for their back-testing models

• Quality check, research, code scripts, and answer client inquiries on content and database functionality, and work with internal and external parties including vendors, content specialists, developers and product managers through to resolution

• Build and foster relationships with existing clients through training, client meetings, implementation support, case management and timely assistance in their financial research project and model development needs

• Improve the customer experience by advocating for and testing new product features and promoting increased product usage into the client's workflow

• Meet with Sales and prospective customers, gather product and integration requirements, demonstrate various aspects of the platform, and assist in the onboarding of new business

Requirements:

• Bachelor of Arts/Bachelor of Science from a top university in Engineering/Computer Science, Finance, or Mathematics

• Knowledge of, and experience with, analytical tools and databases

• Demonstrate knowledge of databases and Microsoft SQL, Oracle, or Snowflake coding experience.

• Experience with equity market and data content with good understanding of general financial markets

• Experience in quantitative analytics / equity research / equity or credit risk or financial modeling

• Familiarity with statistics and working knowledge with the econometrical packages like SPSS / Minitab / Stata / SAS / Matlab / R

• Ability to collaborate and communicate with technical and non-technical personnel via phone, face-to-face, and in writing

• Ability to give effective presentations and provide ad hoc answers

• Curious mentality with excellent problem solving skills

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this

privacy notice

carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained,

your rights and how to contact us as a data subject

.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

We are seeking detail-oriented and customer-focused individuals to join our team as
Customer Support Agents
on a
3-month project-based contract
, with the possibility of absorption into a regular position depending on performance and business needs.

This role is dedicated to handling customer inquiries, delivery instructions, and missing package requests primarily through digital channels such as our website chat platform and SMS/text. Occasional email follow-ups may be required, while rare phone interactions are typically handled by escalations or specialized teams.

Key Responsibilities:

• Manage and respond to customer inquiries regarding order status, delivery instructions, and missing package requests via website chat and SMS/text.
• Provide follow-up support through email when necessary.
• Maintain professionalism and accuracy in communication across all channels.
• Handle a maximum of 3 concurrent interactions (e.g., 2 chats and 1 text).
• Ensure timely responses, with at least 80% of chats answered within 3 minutes.
• Consistently meet quality standards by achieving a minimum of 90% on audited interactions (4–8 audits/month, conducted by the Quality team).
• Collaborate with the escalation team (AST agents) when issues require phone contact or advanced handling.
• Adhere to established processes and service level agreements (SLAs).

Qualifications:

• At least a High School Graduate; College level or Graduate preferred.
• Prior customer service or BPO experience is an advantage but not required.
• Strong written communication skills with excellent grammar and clarity.
• Ability to multitask effectively while maintaining accuracy and quality.
• Comfortable using multiple digital platforms and communication tools.
• Strong problem-solving skills and customer-first mindset.

Performance Metrics:

• Productivity SLA: 80%+ of chats answered within 3 minutes.
• Quality SLA: 90%+ score on interaction audits (4–8 audits per month).

Job Title

Customer Support - Travel Expense Advocate

Job Title:

Customer Support – Travel Expense Advocate

In this job you will:

Position Summary:

The Customer Support – Travel Expense Advocate will provide 2nd level support to Cytric Expense customers. He/She will require working with applications as well as infrastructure components to undertake analysis, diagnosis and resolution of (end user) incidents, which may range from simple cases to more complicated technical issues. They will have standard operating procedures to support the majority of the incidents. He/she will work with other team members to provide accurate incident resolution and service request management, within the committed SLAs.

Main Responsibilities:

Operational Support:

• Provide support regarding Cytric Expense through our case logging tool
• Provide accurate incident resolution within the established Service Level Agreements (SLA)
• Review incoming case quality and handle escalations through cases; appropriately escalate issues to leadership and other teams if needed
• Proactively identify problem areas, and devise and deliver solutions to enhance the service quality and to prevent future problems
• Assist the team lead with documentation and processes
• Follow up on product evolution, keep functional knowledge up to date and aligned with new features and functionalities

Reporting:

• Reporting:
• Contribute business through reports and analysis, providing qualitative feedback when needed
• Support process improvement opportunities to drive operational efficiencies, proactively share knowledge with other colleagues

Collaboration:

• Work closely with the Team/Stakeholders/Other teams on incident progress and resolution
• Create documentation for internal and external use with incident resolution and/or training
• Support other technical teams during their investigations
• Any other tasks assigned by your line manager in accordance with your skills and experience

About the ideal candidate:

• Apprenticeship in technical field, tourism, apprenticeship in finance, accounting
• Alternatively academic degree in IT, tourism or comparable
• Good knowledge of travel expenses. Experience in the accounting of travel expenses
• Good understanding of the Travel/Tourism Business
• Proven track record of managing customer service in a SaaS environment
• Previous technical Customer Support experience (preferred but not essential)
• Knowledge of Cytric is an advantage
• Good communication skills both oral and written, good command of the English language
• Can work under pressure, good logical thinking skills, good problem solving skills
• Amenable to work onsite 2-3x a week, on a 50% Hybrid Work Setup
• Amenable to work in BGC, Taguig
• Flexibility on work schedule

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Profile Requirements:

• Previous experience in customer service, call centre, or administrative support (preferably in maintenance, trades, or facilities management)
• Strong communication skills, both verbal and written
• Excellent organisational and time management abilities
• Ability to prioritise tasks and manage multiple jobs simultaneously
• Proficiency in using scheduling or CRM software
• Attention to detail and accuracy in data entry and record keeping
• Problem-solving skills with a customer-first approach
• Ability to work in a fast-paced environment and remain calm under pressure

Core responsibilities:

• Answer inbound calls, emails, and online inquiries from customers in a timely and professional manner
• Log customer complaints and service requests accurately into the company system
• Schedule in jobs as soon as possible after a complaint is lodged, prioritising urgent cases
• Liaise with technicians, contractors, and suppliers to arrange and confirm maintenance work
• Provide customers with clear updates on job progress and estimated completion times
• Maintain accurate records of all customer interactions and service outcomes
• Escalate complex or unresolved issues to the relevant department or supervisor
• Ensure a high level of customer satisfaction by following up on completed jobs
• Data Entry & Records Management, Input customer information, service requests, and follow-up notes into the CRM. Update and maintain client and contractor contactlists.
• Assist with booking appointments or scheduling services in coordination with Operations.
• Prepare simple daily/weekly call and admin task summaries for management.
• Support other departments with small admin projects during quiet call periods.

We are mass hiring for Call Center Agents as prior in our Metro Manila sites

Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY

Responsibilities:

• Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies, procedures, and services to provide accurate information to customers
• Contribute to a positive and collaborative team environment.

Qualifications:

• With good communication skills
• At least conversant in the English language
• Computer Literate
• Excellent problem-solving and decision-making abilities
• Ability to thrive in a fast-paced and dynamic environment

Our Awesome Benefits:

• Fix weekends Off
• Competitive Salary
• Monthly Commissions
• Pioneer, Non-voice, and Easy Accounts Available
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office
• Paid leaves, OT & holiday pay
• Government-mandated benefits & 13th-month pay
• Fast-Track Career Growth for top performers
• Retirement/Life Insurance for Qualified Staff
• Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.

THIS IS FOR AN ONSITE WORK SET UP ONLY

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE

Give us a ring, and let's talk about how we can help you. Apply now and receive a quick response within a day

Job Types: Full-time, New-Grad, Permanent

Pay: Php17, Php25,000.00 per month

Benefits:

• Additional leave
• Company events
• Employee discount
• Health insurance
• Paid training

Work Location: In person