36 Bpo Agents jobs in Cagayan de Oro
Customer Support for Telco Account
Posted 3 days ago
Job Viewed
Job Description
br>What you'll be doing
Respond to customer inquiries via phone, email, and chat, providing prompt and courteous service
Troubleshoot and resolve a wide range of technical issues related to our telecommunication products and services
Accurately document customer interactions and maintain detailed records of resolutions
Identify and escalate complex issues to the appropriate team or subject matter experts
Proactively suggest process improvements and identify opportunities to enhance the customer experience
Contribute to the continuous training and development of the customer support team
What we're looking for
(At least HS Graduate (old curriculum) / SHS Graduate |preferably with at least 6mos CCE|
Excellent Communication Skills
If you are excited to join our team and contribute to the success of our business, we encourage you to apply now.
Customer Service - Ecommerce
Posted 9 days ago
Job Viewed
Job Description
Ecommerce (CS) br>Shifting Schedule
Onsite
3 Months
College Graduate
(Cs)
Industry > Ecommerce
Type of Account > Call, Email, and Chat Support
Requirements:
- College graduates with no BPO experience
- College graduates with at least 3 months BPO experience
- College undergraduates with 6 months to 1 year BPO experience
• Education: Bachelor's/College Degree required < r>• With BPO Experience: Proven experience in account management, sales or pitching, preferably in an e-commerce or retail environment. < r>• Strong communication and interpersonal skills. < r>• Problem-solving mindset with a focus on results. < r>• Self-motivated and able to work independently. < r>• Strong organizational skills and attention to detail. < r>• Ability to manage multiple projects simultaneously. < r>
PHP - PHP 16000
HMO, Paid Trainings
Government Mandated Benefits, 13th Month Pay
Customer Service Representatives
Posted 20 days ago
Job Viewed
Job Description
br>We are in need of Customer Service Representatives for work on Site
Qualifications:
• At least HS/SHS graduate < r>• t least 18 years old and above < r>• W th excellent English Communication skills < r>• E perience is preferred but not required < r>• C mputer literate < r>• M st be fully vaccinated < r>• W lling to work on-site and in shifting schedules
Customer Service Representative - Ecommerce
Posted 9 days ago
Job Viewed
Job Description
Ecommerce (CS) br>Shifting Schedule
Onsite
6 months
2nd yr College Undergraduate
(Cs)
Industry > Ecommerce
Type of Account > Call, Email, and Chat Support
Max Earning Potential > 16000 package
Requirements:
- College graduates with no BPO experience
- College graduates with at least 3 months BPO experience
- College undergraduates with 6 months to 1 year BPO experience
• Education: Bachelor's/College Degree required < r>• With BPO Experience: Proven experience in account management, sales or pitching, preferably in an e-commerce or retail environment. < r>• Strong communication and interpersonal skills. < r>• Problem-solving mindset with a focus on results. < r>• Self-motivated and able to work independently. < r>• Strong organizational skills and attention to detail. < r>• Ability to manage multiple projects simultaneously. < r>
PHP - PHP 16000
HMO, Paid Trainings
Government Mandated Benefits, 13th Month Pay
Customer Service Representative - Telco Account
Posted 9 days ago
Job Viewed
Job Description
Telecommunications br>Shifting Schedule
Onsite
Fresher
High School Graduate (Old curriculum) / ALS Graduate
- at least HS Grad (old curriculum) / SHS Grad
- Excellent Communication Skills
- preferably with at least 6mos CCE
PHP 16850 - PHP 45000
Paid Trainings, 22 Paid Leaves, HMO
Government Mandated Benefits, 13th Month Pay
Customer Service for Telco Account
Posted 18 days ago
Job Viewed
Job Description
br>What you'll be doing
Handling inbound customer enquiries and resolving issues via phone, email, and chat channels
Providing accurate information about products and services to customers
Documenting customer interactions and maintaining detailed records
Identifying opportunities to upsell and cross-sell relevant products and services
Escalating complex or unresolved issues to the appropriate team or supervisor
Contributing to the continuous improvement of customer service processes and procedures
What we're looking for
Previous experience in a customer service or call centre role, preferably within the telecommunications industry
Excellent communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds
Strong problem-solving and critical thinking abilities to effectively address customer needs
Demonstrated commitment to providing high-quality customer service and a positive customer experience
Ability to work well in a team environment and collaborate with colleagues
Apply now to become our next Customer Service Representative for Telco Account!
Customer Service Advisor - Taguig 2025

Posted 27 days ago
Job Viewed
Job Description
Customer Service Advisor - Taguig 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Fort Bonifacio - Uptown Mall
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
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Customer Service Advisor - Baguio 2025

Posted 27 days ago
Job Viewed
Job Description
Customer Service Advisor - Baguio 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Baguio City - TechnoHub B
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Advisor - Baguio 2023

Posted 27 days ago
Job Viewed
Job Description
Customer Service Advisor - Baguio 2023
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Baguio City - TechnoHub B
Language Requirements:
Time Type:
Full time2023-11-30-08:00
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** Job Applicant Privacy Notice for California Residents (
Customer Service Representative Document Filing Services
Posted 9 days ago
Job Viewed
Job Description
Document Filing Services br>Shifting Schedule
Onsite
6 Months
2nd yr College Undergraduate
(SWF) Industry - Document Fling Services - Business LLO
Type of Account -Call Email, and Chat Support
• Good communication skills (verbal listening, and written) < r>• Neutral Accent < r>• Attention to detail < r>• Preferably has sales experience < r>- Not a job hopper
• at least 6 months of BPO experience < r>
PHP - PHP 24000
HMO, Paid Trainings
Government Mandated Benefits, 13th Month Pay