815 Billing Operations jobs in the Philippines

The Billing Operations Specialist will work in conjunction with the Billing Specialist team to manage invoice review/reconciliation and dispute resolution. The Billing Operations Specialist will be a point of contact for escalations and will act as a liaison with internal and external customers.

Responsibilities:

• Assist as needed with weekly review of invoice proposals and invoice exceptions/disputes based upon individual client contract specifications.
• Will serve as a point of escalation for billing issues, disputes, and client/affiliate/vendor communication.
• Regular communication with Sales Teams regarding escalation of billing issues and client/affiliate/vendor concerns.
• Work closely with Credit and Collections Team regarding escalations and potential credit concerns.
• Monitor and work unapplied balances and serve as an escalation point for the Cash Application Team.
• Support training and enablement of new hires and serve as a subject matter expert when needed.
• Provide excellent customer service to both internal and external customers, ensuring that issues are resolved in a prompt and professional manner.
• Act as a resource or subject matter expert for our internal/external collaborators.
• Other duties/projects as assigned.

Requirements:

• Minimum 1 year of Accounts Receivable and/or Billing experience required.
• Proficient in Microsoft Office Suite including Word, Excel, and Outlook.
• Excellent organizational skills with the ability to prioritize effectively.
• Solid critical thinking skills.
• Ability to make independent decisions using exceptional judgement.
• Effective listening skills.
• Motivated with excellent customer service, interpersonal, and verbal/written communication skills.
• Must be willing to work in the office at Bridgetowne, Quezon City
• Must be willing to work during US time zone

Benefits:

• Health insurance
• Life insurance
• Staff meal provided

EQUAL EMPLOYMENT OPPORTUNITY

Worldwide Resource Solutions provides Equal Employment Opportunity in compliance with all applicable government laws, ensuring equal opportunity in all aspects of employment.

Data Privacy Disclaimer:

Worldwide Resource Solutions is committed to protecting your privacy. This privacy policy applies to the personal data collected and processed during the recruitment process. We will process your personal data in accordance with applicable data protection legislation.

Purpose of Processing:

Your personal data will be collected and processed solely for the purpose of recruitment and selection activities related to the advertised position. This includes assessing your qualifications for the role, communicating with you during the recruitment process, and making hiring decisions.

Types of Personal Data Collected:

We may collect and process the following types of personal data:

• Contact information (e.g., name, address, email address, phone number)

• Professional qualifications and work experience

• Educational background and certifications

• Employment history and references

• Any other information you voluntarily provide in your application

Legal Basis for Processing:

Processing of your personal data is necessary for the performance of a contract to which you are a party (i.e., to assess your suitability for employment) and for our legitimate interests in making employment decisions.

Data Retention:

Your personal data will be retained for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Disclosure of Personal Data:

Your personal data may be disclosed to third parties only when necessary for the purposes of recruitment and selection, such as to external recruitment agencies or background check providers. We will ensure that any third parties processing your data on our behalf do so securely and in accordance with applicable data protection laws.

Security of Personal Data:

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

Your Rights:

You have the right to request access to, rectification of, or erasure of your personal data. You also have the right to restrict processing, object to processing, and the right to data portability. To exercise these rights, or if you have any questions regarding the processing of your personal data, please contact

Consent:

By submitting your application, you consent to the processing of your personal data as described in this privacy policy.

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• Life insurance
• Opportunities for promotion
• Staff meals provided

Application Question(s):

• Are you amenable to work on night shift, shifting schedule, Holidays and weekends?
• Are you willing to work on permanent onsite set-up in Bridgetowne, Quezon City?
• What is you salary expectation?
• When is your availability to start?

Work Location: In person

Are you detail-oriented, organized, and looking to grow your career in SaaS finance operations? Join our global Billing team and play a key role in ensuring that our customers receive a seamless, accurate, and on-time billing experience.

As a Billing Operations Specialist, you'll be hands-on in our day-to-day order-to-cash processes processing orders, generating invoices, supporting collections, and partnering with Sales to resolve account questions. You'll follow a well-defined playbook while also contributing ideas to improve efficiency, automation, and accuracy across our systems. This is a great opportunity for someone eager to deepen their expertise in SaaS billing while working closely with experienced leaders in a fast-growing company.

• Process with precision: Enter and validate new orders in Salesforce and NetSuite, making sure all approvals and details are complete.
• Enable customer success: Provision accounts so end users have the right entitlements without delay.
• Deliver accurate billing: Generate and validate invoices in NetSuite, ensuring tax, terms, and amounts are correct.
• Be a problem solver: Respond to internal billing tickets, working with Sales and other teams to resolve subscription and account inquiries.
• Support collections: Help manage in-product reminders, support collection activities, and ensure onboarding forms are complete.
• Stay agile: Assist with quarter-end workload balancing and coverage planning.

• 2-4+ years of billing operations or order-to-cash experience, ideally in a SaaS or technology company.
• Familiarity with NetSuite, Salesforce, Stripe, Tesorio, and Excel.
• A sharp eye for detail, with the discipline to follow checklists and maintain accuracy in high-volume processing.
• Strong written and verbal communication skills with a customer-first mindset.
• Highly organized, dependable, and able to follow through on multiple accounts and priorities.
• Comfortable working in PST (San Francisco) hours to stay aligned with the broader Finance team.

• High daily volume processed with first-pass accuracy.
• Invoices issued on time and internal billing tickets resolved quickly.
• Low exception rates and minimal rework required.
• Adherence to playbooks, SOPs, and documentation standards.
• Reliable partner to cross-functional teams in a fast-changing, growth environment.

Join our dynamic Finance Operations team and take the lead in driving excellence across our global order-to-cash processes. In this role, you'll oversee a dedicated offshore billing pod that ensures smooth, accurate, and scalable billing operations for one of the worlds most innovative SaaS companies.

As our Billing Operations Lead, you'll not only manage daily execution but also play a pivotal role in shaping processes, improving efficiency, and partnering with onshore leaders to ensure world-class billing experiences for our customers and internal teams. This is a high-impact role for someone who thrives at the intersection of leadership, process optimization, and collaboration.

• Lead & Empower: Manage and allocate daily work across order processing, invoicing, internal billing support, and collections while coaching and mentoring a small team.
• Ensure Excellence: Oversee QA and peer reviews, making sure every transaction is accurate, compliant, and audit-ready.
• Collaborate Globally: Partner with onshore leads to align SOPs, SLAs, and KPIs, ensuring consistent service across time zones.
• Drive Improvements: Identify gaps, propose automation opportunities, and refine playbooks, processes, and validation controls.
• Hands-On Impact: Jump in alongside your team to support order entry, invoicing, account inquiries, and collection activities especially during quarter-end cycles.

• 5-7+ years of SaaS billing or order-to-cash experience, with at least 2 years in a senior or lead capacity.
• Proven track record managing or scaling offshore/BPO teams and building structured playbooks and SOPs.
• Strong systems experience with NetSuite, Salesforce, Stripe, Tesorio, and Excel.
• Analytical mindset you're comfortable designing controls, reports, and root-cause fixes to improve accuracy and efficiency.
• Clear communicator who can collaborate across time zones and provide structured coaching to your team.
• Comfortable working in PST (San Francisco) time zone to stay closely aligned with our HQ team.

• High accuracy and on-time billing that strengthens trust with customers and stakeholders.
• Stronger processes and controls that scale with Notions rapid growth.
• A culture of continuous improvement, where your ideas and leadership drive real change.
• Cross-functional impact, partnering with Sales, Finance, and Operations to ensure a seamless customer experience.

No matter who you are, Pax8 is a place you can call home. We are growing globally, and are now expanding across Australia, New Zealand and Asia.

Culture is important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and humorously offbeat. We work hard, keep it fun, and expect the best.

We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

Position Summary

The Billing Operations Manager ensures accurate billing and invoicing by executing the proactive observability and continuous improvement recommendations of our billing and pricing operations. They utilise data, tools, and automation to guide their recommendations and observability of the current operations. They will collaborate with Product & Engineering Teams, Finance and Vendor Operation Teams to inform strategic roadmap work and provide efficient forensic analysis into the ROI of proactive adjustments to the billing and pricing operations. This role collaborates with Automation and Observability Engineers and with relevant Product Managers to achieve preemptive detection and remediation of potential billing issues in an impactful, scalable, and repeatable way. They define and report operational performance metrics and prepare plans for continuous improvement.

This role will be based in our office in Makati, Manila, working a night shift (10:00pm - 8:00am). Employees are required to attend the office 5 days/week.

What You'll Do?

As a Billing Operations Manager at Pax8, you'll be the strategic force behind billing accuracy, process efficiency, and proactive issue resolution. You'll:

• Monitor billing performance against OKRs and SLOs, ensuring accuracy and timeliness across all processes.
• Collaborate cross-functionally with Finance, Vendor Ops, Product & Engineering, and Automation teams to drive continuous improvement.
• Lead the creation of automated dashboards and observability tools to detect and resolve billing anomalies before they impact customers.
• Document and optimize end-to-end billing processes, identifying triggers, signals, and opportunities for automation.
• Escalate and resolve billing issues swiftly, while proactively socializing changes that could impact billing operations.
• Use data to craft product enhancement requests that prioritize customer-centric outcomes.
• Deliver regular updates to stakeholders and leadership on billing enhancements, performance metrics, and roadmap alignment.

What You'll Do?

You're a detail-obsessed, data-driven billing expert who thrives in fast-paced, collaborative environments. You bring:

• 5+ years of experience in billing, invoicing, and financial systems.
• Hands-on experience with Stripe, Avalara, QuickBooks, NetSuite, and other financial tools.
• Proficiency in SQL and PowerBI to uncover insights and tell compelling data stories.
• Familiarity with Agile/Scrum methodologies and tools like Jira.
• Deep understanding of SaaS billing models and subscription-based revenue operations.
• Strong analytical and troubleshooting skills with a knack for documentation and communication.
• A self-starter mindset with a bias for action and the ability to work independently.
• Proven ability to collaborate across departments and influence outcomes.
• A customer-first approach and a track record of delivering enhancements that drive measurable results.

Why join Pax8?

Well here are a few points of how we value our greatest assets:

• At Pax8, we want to support you in both work and play. Sometimes there isn't enough time for the latter, which is why Pax8 offers an additional 2 weeks of bonus leave every year AND YES, the 2 weeks are available from your first day
• In addition to the above, we offer all our employees Private Health Insurance. Beneficial for when life happens
• Unlimited growth through our learning & development (L&D) programs in an environment that fosters internal promotions, helping you gain the necessary skills to reach the next step in your professional journey
• Connecting with our community is important – which is why we have our donation matching program, DEI-B events, and our employee resource groups to ensure everyone feels at home at Pax8.

About Us:

Pax8 is the leading value-added cloud-based SaaS marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to be the world's favourite place to buy cloud products.

Equal Opportunities

Pax8 is an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country the role is based in. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with Data Privacy best practices and processed only in accordance with our recruiting processes.

Job Applicant Privacy Notice

Your potential has a place here with TTEC's award-winning employment experience.  As a Billing Operations Analyst working remotely in Manila, Philippines, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in The Philippines says it all

What You'll Do

Looking for an opportunity to manage revenues, contracts and invoices?  The Billing Operations Analyst is responsible for all phases of billing administration for complex portfolio of accounts. Responsibilities include evaluating contracts, gathering reporting data, producing complex excel templates and validating of invoice data.

You'll report to a Billing Operations Manager where you will evaluate contracts, gathering reporting data, producing complex excel templates and validating of invoice data.

During a Typical Day, You'll

Invoicing:

• Reading, comprehending and interpreting complex contract requirements and translating those requirements into an invoice template.
• Reviewing and validating contract components and invoicing data provided by Operations. Communicating with Operations staff regarding program specifications.
• Gathering operational data from various reporting systems. Updating and maintaining relevant billing data in financial systems and ensure that all charges are billed completely and accurately.

Revenue Recognition and Recording:

• Reviewing and validating contract components
• Gathering operational data from various reporting systems
• Updating & maintaining relevant billing data in financial systems
• Ensure that all charges are recorded completely and accurately

What You Bring to the Role

• BA/BS or equivalent work experience
• 4 years experience with complex billing, collections and/or financial analysis experience required. Experience with telecommunications and call center operations a plus
• Intermediate Excel experience required
• Oracle Business Suite experience preferred
• Ability to interpret complex contracts
• Strong analytical abilities
• Very strong English written and oral communication skills

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement

Visit for more information.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

What We Are Looking For

Required Qualifications

• Bachelor's degree in accounting or equivalent

• 1-3 years demonstrated proficiency and experience with invoice processing/accounts payable processes.

• Excellent written and oral communication skills.

• Fluent English for positions in Philippine

Basic Salary:
Up to 30,000

+GMB

• Meal Allowances

• Night differential

Work setup:
Hybrid Setup

Desired Qualifications

• Experience in shared services center of a multinational corporation desirable

• Timely response, Initiative and Ownership

• Professional certification (e.g. SAP related) desirable

Task and Responsibilities:

Generate monthly invoices to RSPs and coordinate with bookkeeper and Finance team. Manage account receivables and account payables.

Receive, sort, and track incoming payments. Issue receipts for payments received.

Address our clients' billing questions and issues. Prepare reports and review billing activity for accuracy.

Customer oriented and have passion in helping resolve customer problems.

Carefully create, process, analyse, and interpret reports with high level of data accuracy and attention to detail.

Proficient in generating and presenting reports in excel and PowerBI.

Ability to forward plan to set up realistic targets and schedules to meet deadlines.

Generate and maintain RSP performance reports – sales report, active subscribers count according to speed, technology, state etc.

Generate miscellaneous charges across all technologies – fault rectification fee, incorrect callout fee, missed appointment fee.

Escalate any billing related issues to IT/Developer and coordinate with relevant teams.

Provide 1st level contact for billing/finance related queries such as, but not limited to, billing disputes and enquiries, plans and promotion discounts, and the likes.

Knowledge and Qualification:

Candidate must have bachelor's degree in accountancy or business management or related courses.

At least 2-year Billing in Invoice Processing

Familiar with IAS and Novus billing systems.

Excellent verbal and written communication skills.

Advanced proficiency in Microsoft Excel and office suite.

Experience with data visualization tool such as Power BI is an advantage.

Task and Responsibilities:

Generate monthly invoices to RSPs and coordinate with bookkeeper and Finance team.

Manage account receivables and account payables.

Receive, sort, and track incoming payments. Issue receipts for payments received.

Address our clients' billing questions and issues. Prepare reports and review billing activity for accuracy.

Customer oriented and have passion in helping resolve customer problems.

Carefully create, process, analyse, and interpret reports with high level of data accuracy and attention to detail.

Proficient in generating and presenting reports in excel and PowerBI.

Ability to forward plan to set up realistic targets and schedules to meet deadlines.

Generate and maintain RSP performance reports – sales report, active subscribers count according to speed, technology, state etc.

Generate miscellaneous charges across all technologies – fault rectification fee, incorrect callout fee, missed appointment fee.

Escalate any billing related issues to IT/Developer and coordinate with relevant teams.

Provide 1st level contact for billing/finance related queries such as, but not limited to, billing disputes and enquiries, plans and promotion discounts, and the likes.

Knowledge and Qualification:

Candidate must have bachelor's degree in accountancy or business management or related courses.

At least 2-year Billing in Invoice Processing

Familiar with IAS and Novus billing systems.

Excellent verbal and written communication skills.

Advanced proficiency in Microsoft Excel and office suite.

Experience with data visualization tool such as Power BI is an advantage.

Job Type: Full-time

Pay: Php23, Php25,000.00 per month

Benefits:

• Company events
• Health insurance
• Work from home

Work Location: In person

Your Tasks And Responsibilities

• Responsible for timely and accurate processing of specific accounting transactions according to standard process documentation
• First level of Escalation for Process Issues and Process Deviations and analyze possible solutions based on standard procedures
• Contribute to process improvements and documentation
• Comply with accounting standards, policies and procedures
• Coordination with the Legal Entity and/or External customers/vendors according to a structured process
• Prepare and maintain reports as per scope and/or as requested
• Ensure follow through on issues/incidents
• Give guidance and training for the assigned process
• Builds process expertise

Who You Are

• Certified Public Accountant (preferably), or with Bachelor's Degree in any Business related courses
• Professional Experience in Accounting Functions, Shared Service and SAP and participation in Projects or similar activities are an advantage
• Strong English communication skills, both written and spoken
• Intermediate knowledge on Microsoft Office
• Highly customer oriented
• Demonstrates teamwork spirit
• Ability to work under pressure
• Analytical, proactive and persistent with follow-up
• Strong interpersonal, issues handling, decision-making and organizational skills

Local regulations and legal requirements vary per country of hire and will be discussed with considered candidates individually based on their potential of hire.

Bayer is an Equal Opportunity Employer/Disabled/Veterans

Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.

If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Job postings will remain open for a minimum of ten business days and are subject to immediate closure thereafter without additional notice.

IMPORTANT NOTE for POTENTIAL CANADIAN CANDIDATES:
This position requires full vaccination against COVID-19.

IMPORTANT NOTE for POTENTIAL GERMAN CANDIDATES:
Applications from employees in Germany who may be affected by personnel reduction will treated favorably from other candidates in Germany.

IMPORTANT NOTE for POTENTIAL US CANDIDATES:
Bayer expects its employees to be fully vaccinated against COVID-19. Bayer active employees are also expected to disclose their vaccination status and if fully vaccinated, provide proof of vaccination status to Occupational Medicine. Bayer defines fully vaccinated in alignment with CDC which is two weeks after completing the two-dose vaccine regimen or two weeks after completing the one-dose regimen. Additionally, Bayer employees are also required to comply with state, local and customer requirements.

Division:
Enabling Functions
Reference Code

Functional Area:
Procurement
Location:
Philippines : National Capital : Taguig

Employment Type:
Regular
Position Grade:
E9