5,123 Bilingual Support jobs in the Philippines

Job Description:

• Process client requests and resolve issues via live chat, and email through the CRM system while paying attention to accuracy and detail.
• Escalate the issue to the appropriate specialist when needed via Zendesk or Fresh work.
• Update clients on their request status accordingly.
• Verify documents submitted by clients on an hourly basis.
• Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
• Understand the company's business functions and roles by attending company seminars and meeting the required assessment target.
• Achieve quarterly KPI targets set by the customer support manager.
• Perform other ad hoc tasks assigned by the customer support manager.

Key Requirements:

• Excellent command of Japanese, both spoken and written; JLPT N1 level or equivalent is preferred.
• Strong ability to work under pressure and adapt to fast-paced, multitasking environments.
• Quick-thinking with strong logical thinking and analytical skills; able to identify issues and opportunities through data.
• Fast learner with strong self-learning ability, capable of acquiring necessary knowledge and tools efficiently.
• Strong problem-solving and independent thinking skills; detail-oriented, responsible, and reliable in execution.
• Proactive, hardworking, with a positive attitude; willing to support others and able to collaborate well in a team.
• Prior experience in customer support or operations within the finance or IT industry is a strong plus.
• This position requires working in rotating shifts, which may include early mornings, evenings, weekends, and public holidays, with compensatory time off provided as per company policy.

Job Description:

• Process client requests and resolve issues via live chat, and email through the CRM system while paying attention to accuracy and detail.
• Escalate the issue to the appropriate specialist when needed via Zendesk or Fresh work.
• Update clients on their request status accordingly.
• Verify documents submitted by clients on an hourly basis.
• Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
• Understand the company's business functions and roles by attending company seminars and meeting the required assessment target.
• Achieve quarterly KPI targets set by the customer support manager.
• Perform other ad hoc tasks assigned by the customer support manager.

Key Requirements:

• Excellent command of Japanese, both spoken and written; JLPT N1 level or equivalent is preferred.
• Strong ability to work under pressure and adapt to fast-paced, multitasking environments.
• Quick-thinking with strong logical thinking and analytical skills; able to identify issues and opportunities through data.
• Fast learner with strong self-learning ability, capable of acquiring necessary knowledge and tools efficiently.
• Strong problem-solving and independent thinking skills; detail-oriented, responsible, and reliable in execution.
• Proactive, hardworking, with a positive attitude; willing to support others and able to collaborate well in a team.
• Prior experience in customer support or operations within the finance or IT industry is a strong plus.
• This position requires working in rotating shifts, which may include early mornings, evenings, weekends, and public holidays, with compensatory time off provided as per company policy.

UnifyCX is looking for an extraordinary 
Bilingual Mandarin-English Customer Service Representative
 to join our motivated and ambitious team.

What Will You Do?

We are looking for proactive and results-oriented Bilingual Mandarin-English Customer Service Representatives
 to join our team. In this vital role, you will focus on building strong relationships with our Mandarin-speaking customers by addressing their concerns, providing solutions, and ensuring a high-quality customer experience. Your ability to communicate effectively in both Mandarin and English will play a crucial part in enhancing customer satisfaction, promoting service loyalty, and reducing churn.

• Engage with Mandarin-speaking customers to understand their concerns and provide solutions that encourage continued use of our services.
• Effectively handle escalated issues in both Mandarin and English, offering prompt and satisfactory resolutions to build customer trust and loyalty.
• Promote additional products, services, or upgrades that align with the customer's needs and improve their overall experience.
• Monitor retention trends and customer feedback in Mandarin, analyzing insights to enhance customer satisfaction and retention strategies.
• Develop meaningful connections with Mandarin-speaking customers by actively listening, demonstrating empathy, and offering personalized communication.
• Meet or exceed retention targets, customer satisfaction scores, and quality assurance standards.
• Collaborate with internal teams to improve processes and enhance the customer experience.
• Multi-task across multiple technology platforms and systems while ensuring smooth communication in both Mandarin and English.
• Maintain accurate customer records by updating account information in both languages.

Who You Are:

To be considered, candidates are expected to have the following:

Required Qualifications

• Average English and fluent Mandarin skills – proper written and oral grammar in both languages.
• 1 year experience in Call Center Setting.
• High school diploma or equivalent.
• Open to candidates with no experience, career shifters, and career adjusters.
• Strong interpersonal and communication skills, with the ability to de-escalate and resolve conflicts.
• A customer-first mindset with a focus on building long-term relationships.
• Proficiency in CRM tools and basic computer applications (e.g., Microsoft Office).
• Ability to meet retention or performance goals in a metrics-driven environment.
• Problem-solving skills and the ability to adapt to customer needs in real-time.
• Ability to thrive and remain positive in a constantly changing environment.

Job Title: Technical Support Specialist
Tricentis has expanded rapidly since its founding in 2007. Headquartered in the heart of Austin, Texas, Tricentis has office locations throughout the world. We are looking for people who are dynamic, passionate, and versatile – from entry-level to seasoned pro.

Now, we are expanding our footprint here in Manila, Philippines Join us and be a part of a pioneering team.

Job Summary
As a Technical Support Specialist, you will be responsible for the analysis, processing, troubleshooting, technical recommendation and resolution of technical inquiries, cases and requests from our customers who uses our products namely Tosca, QTest/Vera and Neoload.

The role is
"customer-facing"
and will require interactions via our self-service portal, emails, chats, and a few inbound calls. The team member is expected to collaborate with customers to deliver superior customer experience, leveraging effective communication and problem-solving skills to ensure their needs are met with satisfaction.

Responsibilities
The Technical Support Specialist's responsibilities include but is not limited to the following;

• The position requires the candidate to be detail oriented, work with minimal supervision, good research skills and above-average problem solving skills to handle simple to more complex customer cases. In addition, a good background in system analysis, design and functional support is needed to determine potential software bugs.
• The position will also give the candidate the opportunity to troubleshoot and support various software configurations and run appropriate testing & diagnostics, providing our customers with professional technical support. You'll collaborate with the R&D and product teams and learn about software engineering processes.
• The position will also require the candidate to work closely with our R&D team and with Customer Success on customer-related issues and tasks to ensure our customers receive a product-tailored appropriate solutions.

Qualifications/Requirements

• Bachelor's degree in Computer Science, Information Technology or Computer Engineering.
• Minimum of 3+ years of relevant experience in either technical, application or product support in a customer facing role.
• A very good understanding of Software Development Life Cyle and Software Testing Life Cyle concepts.
• Prior experience or familiarity with Tricentis TOSCA is highly desirable.
• Must have knowledge in the following related technologies – Distributed Exchange, API/OSV, VisionAI, Mobile Dev, SAP, Host Engines, Database, Mail Engines, Document Imaging).
• Candidates coming from a software QA background who are willing to do a support role and have an in-depth training/experience from the market leader in model-based testing.
• Candidate coming from a technical support background who wants to have a software QA and testing exposure.

Why You'll Love Working At Tricentis

• Market competitive salary + success-oriented bonus.
• Day 1 HMO coverage with 3 free dependents.
• Hybrid work arrangement
• Work with the market leader in model-based automation testing.
• Supportive and engaged leadership team.
• Our commitment to diversity and inclusion runs deep. We actively seek out those with different perspectives and consciously take steps to ensure everyone has a voice
• We're a global company

Our Core Values
At Tricentis, we strive for success while inspiring those around us by knowing what we need to achieve and how we'll achieve it. Our core values serve as our guiding light to drive our every action and define our ways of working so that we can create and enjoy a successful journey and reach higher heights together.

• Run towards change: Challenge the status-quo.
• Serve our customers & communities: Create a positive experience with each interaction.
• Solve problems together: We win or lose as one team.
• Think big & believe: Set extraordinary goals and believe you can achieve them.
• Move fast: Create momentum and efficiency.
• Demonstrate self-awareness: Own your own strengths and limitations.
• Finish what we start: Do what we say we are going to do.

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, colour, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.

About the Role

We're looking for a skilled and empathetic Technical Customer Support Representative to become the first point of contact for our customers and partners. In this role, you'll deliver knowledgeable and professional assistance with account support, key exchanges, product use, and troubleshooting via phone, email, and live chat.

Your Responsibilities

• Handle customer questions and requests promptly across phone, email, and chat
• Develop a strong understanding of KeyNest's products and services to provide accurate information
• Support customers with account setup, billing, and product-related issues
• Address and resolve complaints with patience and professionalism
• Record all customer interactions and feedback thoroughly and accurately
• Collaborate with colleagues to resolve more complex cases
• Maintain a high standard of customer satisfaction by delivering clear, friendly, and effective support

What We're Looking For

• Previous experience in customer support (experience in Airbnb or short-term rentals is a strong plus)
• Excellent communication skills, both spoken and written
• Fluent in English (native or near-native level)
• Fluent in Spanish (native or near-native level)
• Confident using phone, email, and chat to support customers
• Comfortable working in a fast-moving and evolving environment
• A genuine customer-first approach with empathy and patience
• Flexible and adaptable to rotating schedules and changing priorities

Job Description:

• Provide high-quality customer support by identifying player issues, addressing inquiries, and enhancing overall customer satisfaction.
• Engage with the gaming community, interact directly with players, and maintain a positive gaming environment.
• Respond to support tickets, emails, and other communication channels professionally and promptly.
• Work closely with Korean counterparts in our head office (mainly written communication).
• Ensure accurate documentation of player concerns, feedback, and resolutions.
• Contribute to improving customer support processes and player experience.

Qualifications:

• Proficiency in Japanese (written & verbal). Non-native speakers are welcome to apply.
• Experience in customer service, game support, or related fields is a plus.
• Strong communication and problem-solving skills.
• Ability to multitask and work in a fast-paced gaming environment.
• Knowledge or interest in the gaming industry is highly preferred.

Role Details
Type of Support:
Omnichannel (Mix of Voice and Non Voice)

Contract Duration:
Full Time

Training Schedule:
To be Determined

Work Schedule:
To be Determined

Work Type and Location:
Hybrid, Cubao or Taguig

Expected Start Date:
September 4, 2025

About Us
PartnerHero
and
Crescendo
have joined forces to create a powerhouse of innovation, excellence, and people-first solutions. By combining PartnerHero's world-class outsourcing and human-centered approach with Crescendo's expertise in customer experience and operational excellence, we are redefining the future of CX.

Together, we're introducing Augmented AI - a seamless blend of Agentic AI and real human expertise that delivers 24/7 omnichannel support in any language. This fusion of technology and talent helps businesses scale efficiently while keeping customer experience at the core.
Powered by Crescendo, PartnerHero
connects talented people globally with companies looking to build, transform, and grow. Our strategic expertise and integrated technology empowers businesses and the people behind them to extend their impact worldwide.

As a Most Loved Workplace, we believe culture drives success. We encourage our teams to bring their authentic selves to work, fostering an environment where people thrive.

Welcome to the future of customer experience. Welcome to the next era of PartnerHero x Crescendo.

The Role
We are seeking a
Bilingual Customer Support Specialist
with strong proficiency in Japanese, including formal and business-level communication (Keigo). As a
Bilingual Japanese (Keigo) Customer Support Specialist,
you will handle requests, bug reports, and various issues reported by our users from our online learning platform via tickets and provide phone support in native, honorific Japanese. You will be the primary contact between our existing and potential students and instructors in the Japanese market. Additionally, you will be responsible for ensuring the quality of courses uploaded to the platform by reviewing them for compliance with policies and quality criteria. We are interested in hiring individuals with a commitment to customer satisfaction, critical thinking, reading between the lines, and the ability to make quick and accurate decisions.

What You'll Do:

• Provide professional, empathetic, and helpful responses to customer support tickets via email, phone calls and internal tools
• Master the product you support, learning all its nuances and keeping up-to-date with the latest updates and support policies
• Troubleshoot technical issues reported by students and instructors and offer solutions or workarounds
• Work on special short-term projects required and requested by hiring client

What We Expect From You:

• 1+ years of experience in customer support for Japanese Businesses
• Advanced (C2) English Level; written and spoken
• Knowledge and experience in using Honorific Japanese (Keigo)
• Amazing customer service skills
• Proactive attitude and willingness to take initiative without being asked to
• Ability to quickly communicate through accurate and timely typing
• Strong attention to detail
• Ability to work with minimal supervision
• Ability to handle difficult conversations and challenging situations
• Strong reading comprehension and problem solving skills
• Strong technical proficieny with web, computers and smartphones
• Flexibility with schedules and day offs
• Ability to provide workarounds when a solution is not clear to a customer

Bonus if you have:

• Background providing customer service via email and phone support for the Japanese customer base
• Experience using CRMs like Zendesk
• Experience using bug ticketing platforms like Jira

What You'll Get In Return:

• Hybrid workplace - depending on the partner, role, management, and/or personal workspace
• Full-time with the potential for overtime if requested and approved.
• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core
Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact (email protected).

The Role

We are seeking a Bilingual Customer Support Specialist with strong proficiency in Japanese, including formal and business-level communication (Keigo). As a Bilingual Japanese (Keigo) Customer Support Specialist,you will handle requests, bug reports, and various issues reported by our users from our online learning platform via tickets and provide phone support in native, honorific Japanese. You will be the primary contact between our existing and potential students and instructors in the Japanese market. Additionally, you will be responsible for ensuring the quality of courses uploaded to the platform by reviewing them for compliance with policies and quality criteria. We are interested in hiring individuals with a commitment to customer satisfaction, critical thinking, reading between the lines, and the ability to make quick and accurate decisions.

What You'll Do:

• Provide professional, empathetic, and helpful responses to customer support tickets via email, phone calls and internal tools
• Master the product you support, learning all its nuances and keeping up-to-date with the latest updates and support policies
• Troubleshoot technical issues reported by students and instructors and offer solutions or workarounds
• Work on special short-term projects required and requested by hiring client

What We Expect From You:

• 1+ years of experience in customer support for Japanese Businesses
• Advanced (C2) English Level; written and spoken
• Knowledge and experience in using Honorific Japanese (Keigo)
• Amazing customer service skills
• Proactive attitude and willingness to take initiative without being asked to
• Ability to quickly communicate through accurate and timely typing
• Strong attention to detail
• Ability to work with minimal supervision
• Ability to handle difficult conversations and challenging situations
• Strong reading comprehension and problem solving skills
• Strong technical proficiency with web, computers and smartphones
• Flexibility with schedules and day offs
• Ability to provide workarounds when a solution is not clear to a customer

Bonus if you have:

• Background providing customer service via email and phone support for the Japanese customer base
• Experience using CRMs like Zendesk
• Experience using bug ticketing platforms like Jira

What You'll Get In Return:

• Hybrid workplace - depending on the partner, role, management, and/or personal workspace
• Full-time with the potential for overtime if requested and approved.
• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

About Us

PartnerHeroand Crescendohave joined forces to create a powerhouse of innovation, excellence, and people-first solutions. By combining PartnerHero's world-class outsourcing and human-centered approach with Crescendo's expertise in customer experience and operational excellence, we are redefining the future of CX.

Together, we're introducing Augmented AI - a seamless blend of Agentic AI and real human expertise that delivers 24/7 omnichannel support in any language. This fusion of technology and talent helps businesses scale efficiently while keeping customer experience at the core. Powered by Crescendo, PartnerHero connects talented people globally with companies looking to build, transform, and grow. Our strategic expertise and integrated technology empowers businesses and the people behind them to extend their impact worldwide.

As a Most Loved Workplace, we believe culture drives success. We encourage our teams to bring their authentic selves to work, fostering an environment where people thrive.

Welcome to the future of customer experience. Welcome to the next era of PartnerHero x Crescendo.

PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, gender, national origin, sexual orientation, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact