5,564 Bilingual Professionals jobs in the Philippines

Responsibilities:

• Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers
• Conducts research through maximizing all available resources and provides the necessary information in response to queries from callers
• Provides resolutions to caller problems and issues including researching and exploring alternative solutions
• Creates promised solutions or after call work and escalates unresolved issues outside of his/her scope
• Accepts payment and initiates disbursement requests over the phone
• Navigates through a computerized data entry system or other relevant applications
• Manages documentation of all call information according to standard operating procedures
• Process callbacks for minor requests like faxing/emailing policy information, send letters to another address or confirmation of payments received
• Undertakes all compliance and regulatory training in line with company requirements
• Accountable in keeping up with process related learnings/training and meet performance standards set by the business
• Completes customer's transactional requests as provided by caller.
• Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller's situation
• Demonstrates accuracy in processing changes to customer policies based on the information provided
• Actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller's situation.

Qualifications:

• Fluency in Spanish (both spoken and written)
• BPO experience, especially in Collections or Financial accounts, is a big plus
• Willing to work in night shift schedule
• Amenable to work onsite in Eastwood, Quezon City

Job Type: Full-time

Benefits:

• Health insurance

Experience:

• Customer service: 2 years (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person

We are currently seeking Bilingual Customer Service Representatives (Malay/English) who are dedicated to providing exceptional service in a professional, remote-work environment.

Role Summary

The Bilingual Customer Service Representative will serve as the first point of contact for the clients and their customers. You will provide support in Malay alongside English, ensuring that customer inquiries are addressed promptly, professionally, and with the highest level of care.

Key Responsibilities

• Handle inbound and outbound customer interactions via phone, chat, or email in Malay and English.
• Provide clear, accurate, and empathetic responses to customer inquiries.
• Troubleshoot issues and resolve concerns effectively within established guidelines.
• Document customer interactions and maintain accurate records in the system.
• Collaborate with internal teams to escalate and resolve complex issues.
• Deliver service that meets or exceeds client KPIs and quality benchmarks.

Qualifications & Skills

• Fluency in Malay AND English (verbal and written).
• Minimum 1–2 years of customer service experience, preferably in a BPO or remote setup.
• Strong communication and interpersonal skills with a customer-first mindset.
• Proven problem-solving ability and adaptability in handling diverse customer needs.
• Comfortable using CRM systems, IT tools, and online communication platforms.
• Ability to work flexible shifts, including evenings, weekends, or holidays if required.

Additional Assets

• Prior experience in the BPO industry or customer support outsourcing.
• Technical proficiency with multiple IT systems.
• Ability to thrive in a fully remote, collaborative environment.

Compensation

• 1–2 years' experience: ₱80,000/month
• 3–5 years' experience: ₱5,000/month
• 5+ years' experience: 5,000/month

(Additional benefits and perks to be finalized by recruiters and discussed during the hiring process. )

Work Setup:

• Full time
• Remote
• Shift to be determined

About the role

Hinduja Global Solutions is seeking a German-speaking Customer Service Representative to join our dynamic team in Quezon City, Metro Manila. As a Bilingual (German) Customer Service Representative, you'll have the ability to work in a collaborative and engaging environment with one goal, make a positive impact on people's day We'll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You'll field customer inquiries, connect with customers about their experience, exercise emotional intelligence and follow guidelines to ensure every customer is taken care of, with a personal touch.

Responsibilities:

• Communicate with customers through inbound calls, outbound calls and email channels
• Identify customer needs through active listening, exercising emotional intelligence and asking follow up questions
• Use the provided knowledgebase to research answers to customer inquiries and respond to customers with timely, accurate information
• Document customer needs, interactions and outcomes in the appropriate tool or system
• Creating a "WOW" factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
• Regular 1:1 coaching session with your supervisor to ensure you regularly meet key performance indicators

Requirements:

• Can speak and converse well in the German Language
• Senior High School / College Graduate
• At least 6 months of Customer Service Experience in a BPO setting
• Amenable to work onsite and shifting schedule

Comes With Benefits Like

At Hinduja Global Solutions, we are committed to providing our employees with a supportive and rewarding work environment. Some of the benefits you can expect include:

• Competitive Salary
• Retirement Package
• Annual Salary Increase
• HMO on Day 1
• Career advancement in a fast-growing organization
• People focused environment where you'll make lifetime connections and friendships

About us

Hinduja Global Solutions is a leading provider of business process management and customer experience solutions. With a global presence and a diverse range of clients, we are dedicated to delivering innovative and tailored services that drive business success. Join our team and be a part of an exciting journey

Apply now to become our next German Bilingual Speaker CSR.

DESCRIPTION

Bilingual Customer Service Representatives provide customer service in English and Spanish language.

RESPONSIBILITIES

• Communicate with customers and provide them with necessary information on various products and services
• Handle both inbound and outbound call programs
• Make inbound and outbound calls in response to customer inquiries
• Capture additional information from the customer, screening the customer for their interest in the client's product or service, and/or warm transferring the customer to a provider of a service
• Work on a single program or be asked to handle several programs during a typical work day
• Other duties that may be assigned from time to time

QUALIFICATIONS

• Exceptional verbal communication skills in both specified languages.
• Good computer skills
• Active listening skills and attention to details.
• Experience in the same role for at least 2 years.
• WFH Ready with own equipment and with a stable internet connection of at least 50mbps

COMPENSATION

• Php 40,000.00 Basic Salary
• Php 40,000 - Php 50,000 Language Premium depending on proficiency or certificate
• 15% Night Differential for work between 10 pm - 6am
• Php 1,500.00 Perfect Attendance Bonus*
• Php 750 Utility Allowance (1,500 upon regularization)
• Php 1,500 De Minimis (2,000 upon regularization)
• Php 5,000.00 Signing Bonus*
• Php 2,500.00 Milestone Bonus*

SHIFT & SCHEDULE

• Graveyard Shift
• Work on Philippine Holidays

BFS – Spanish Bilingual Agents Needed

Location:

Bridgetowne Site

G/F Tera Tower, Bridgetowne, Quezon City

(Near Opus Mall)

Compensation:

Earn up to ₱100,000

(Depending on qualifications and experience)

Special Hiring Bonus Promo – Up to ₱00,000

• ,000 after 1 month
• ,000 upon regularization
• Lock-in period: 12 months

Eligibility:

• Must be hired under BFS – Spanish Bilingual role
• Valid for new hires from September 1 to 30, 2025

Job Types: Full-time, Permanent, Fresh graduate

Pay: Up to Php100,000.00 per month

Benefits:

• Life insurance

Work Location: In person

This is a remote position.

Role Name:
Bilingual Customer Service & Lead Qualification Agent (English & French)

Schedule: Full-time position Monday to Friday
Flexible hours, up to 40 hours a week. Usually best calling times 9am - 12pm & 3pm - 8pm
Client Timezone:
*EST. /Canada, Montreal
Performance bonus; this will be discussed during interviews.
Job Description *
This is an exceptional opportunity to be the welcoming first voice for excited prospects who have discovered premium lighting solutions through social media. You'll guide potential clients through understanding how architectural lighting can transform their properties, working with a proven system that includes comprehensive scripts, thorough training, and performance-based rewards. This customer service-focused role involves lead qualification rather than sales pressure, allowing you to focus on understanding client needs and connecting them with the right solutions. With plans to scale the team to five agents and expand into new markets, this position offers excellent growth potential in a thriving industry.

Responsibilities

• Contact warm leads generated from successful social media advertising campaigns
• Use proven scripts to explain premium lighting products and services to interested prospects
• Understand and assess client needs for architectural lighting projects on residential and commercial properties
• Determine client budgets and financial capacity for lighting installations
• Qualify leads effectively for handoff to the in-house closing specialists
• Communicate professionally with diverse clientele including entrepreneurs, business professionals, and homeowners
• Maintain fluent communication in both English and French with prospects across different markets
• Keep accurate records of lead interactions and qualification outcomes
• Complete comprehensive 3-day training program and participate in ongoing WhatsApp support system

Requirements
Requirements

• Essential: Native or near-native fluency in both English and French (bilingual proficiency required)
• Strong verbal communication skills and professional phone presence in both languages
• Customer service experience preferred, with ability to build rapport quickly
• Comfortable following structured scripts while maintaining natural, engaging conversations
• Experience or comfort with outbound calling to interested prospects
• Basic computer proficiency and ability to learn CRM systems quickly
• Positive attitude and professional demeanor when representing premium services
• Availability for full-time commitment with flexibility for optimized calling schedules
• Eagerness to learn about architectural lighting and premium home improvement services
• Goal-oriented mindset with interest in performance-based compensation structure

We're Hiring | Bilingual Customer Service Representative (English & Bahasa Indonesia)

Location: Exquadra Tower, Ortigas Pasig

Employment Type: Probationary

Shift: Morning

Work Setup: Onsite

Salary Package: PHP 50,000 – 65,000/month

Projected Start Date: September 5, 2025

We're looking for 1 Bilingual Customer Service Representative who is fluent in English and Bahasa Indonesia to deliver excellent support to our clients.

As a Customer Service Representative, you'll be part of a dynamic team that ensures seamless support to our customers via:

• Voice Support: Handle daily volumes of inbound and outbound calls
• Non-Voice Channels: Address inquiries via web Q&A, Global Map Update portals, and more
• Service Coverage: Assist both B2C and B2D segments with general inquiries, technical issues, and system updates
• Use Intelegencia's telephony system for all interactions

Required Skills & Experience:

• Neutral English accent
• Fluent in Bahasa Indonesia (spoken, written, and reading)
• 1–2 years' experience as a Bilingual CSR (English & Bahasa)
• Knowledge of customer service metrics (AHT, CSAT, Break Adherence, Attendance, etc.)
• Ability to multi-task in a fast-paced environment
• Positive attitude and a "People First" mindset

Nice to Have:

• Basic understanding of car specifications
• Previous experience in the automotive industry

• Operations Interview
• Client Interview
• Background Check

You'll be working with a company that powers mobility vision and shapes the future of transportation through cutting-edge software, navigation systems, and smart infrastructure.

We're looking for 1 Bilingual Customer Service Representative who is fluent in English and Bahasa Indonesia to deliver excellent support to our clients.

What You'll Do

As a Customer Service Representative, you'll be part of a dynamic team that ensures seamless support to our customers via:

• Voice Support: Handle daily volumes of inbound and outbound calls
• Non-Voice Channels: Address inquiries via web Q&A, Global Map Update portals, and more
• Service Coverage: Assist both B2C and B2D segments with general inquiries, technical issues, and system updates
• Use Intelegencia's telephony system for all interactions

What We're Looking For

Required Skills & Experience:

• Neutral English accent
• Fluent in Bahasa Indonesia (spoken, written, and reading)
• 1–2 years' experience as a Bilingual CSR (English & Bahasa)
• Knowledge of customer service metrics (AHT, CSAT, Break Adherence, Attendance, etc.)
• Ability to multi-task in a fast-paced environment
• Positive attitude and a "People First" mindset

Nice to Have:

• Basic understanding of car specifications
• Previous experience in the automotive industry

Job Type: Full-time

Pay: Php50, Php55,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee
• Staff meals provided

Application Question(s):

• How much notice are you required to give your current employer?
• How much is your expected salary range?

Experience:

• customer service metrics: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Indonesian (Preferred)

Work Location: In person

• Provide support for Trucker Path products and services, ensuring optimal customer service experiences.
• Identify opportunities to enhance customer service processes and propose solutions to address both internal and external customer issues for swift resolution.
• Undertake moderately complex customer support duties.
• Collaborate with the customer service team to address intricate customer concerns.
• Answer incoming calls, chats, & emails and provide first class client service.
• Maintain a high level of professionalism and respect with every client interaction.
• Continually maintain a working knowledge of all company products, services, and programs.
• Make recommendations according to the client's needs for features and added values.
• Build confidence in the program and build rapport with clients.
• Communicate with clients through email and SMS as needed and in a timely manner.
• Manage incoming cases from customer emails within 24 hours as assigned by team lead.
• Report customer feedback and patterns to management.

Requirements:

• Must be fluent in both English and Spanish
• High school diploma or equivalent; college degree preferred.
• With experience in Customer Support both voice and back office
• Excellent communication and people skills.
• Strong problem-solving abilities.
• Ability to manage a high volume of customer interactions.
• Proficient in using customer service software and Microsoft Office Suite.
• Cheerful outlook and willingness to go the extra mile to ensure customer satisfaction.