5,183 Banking Services jobs in the Philippines

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Manager Cash, Banking Services.

THE JOB:

The jobholder is tasked to oversee the day-today operations of cash handling, vault management, ATM services, and related banking transactions. The role also ensures compliance with internal policies, regulatory guidelines, and service quality standards while supporting efficiency and risk management in cash operations.

PRINCIPAL RESPONSIBILITIES:

• To process and manage ATM and MFM machines
• To process and manage handling of cash within IWPB Cash Centre including the following
• To manage Internal Third Party handling ATM Centre, ATM DCC, GATM
• To serve as reliever in processing and managing Banking Operations, IWPB including the following
• Strictly adheres with bank guidelines and assists in updating of ATM-related procedure manual and regularly participate in team meetings to discuss identified issues.
• Manage operational risk, including timely escalation of any incident relating to ATM, if any
• Safeguard the Bank's interest at all times by strictly adhering to internal and external audit recommendations, as well as BSP and relevant government regulations
• Performs other duties as may be required by the role

QUALIFICATIONS:

• Analytical and Problem solving – identifying discrepancies, resolving issues, improvving process
• Attention to detail – accuracy in cash transactions, balancing and reconciliation
• Technical Proficiency – MS Office (i.e. Excel) and core banking applications (i.e. HUB, MWS)
• Knowledge in Banking Operations
• Should be aware of BSP regulations, Bank policies and procedures, BIM and FIM relating to cash handling.
• Manage operational risk, including its identification, assessment, mitigation and control, loss identification and reporting

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by Hong Kong and Shanghai Banking Corporation Limited Philippines

Job Advert Details

Some Careers Grow Faster Than Others.

If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

We are currently seeking a high caliber professional to join our team as a Assistant Manager Cash, Banking Services.

THE JOB:

The jobholder is tasked to oversee the day-today operations of cash handling, vault management, ATM services, and related banking transactions. The role also ensures compliance with internal policies, regulatory guidelines, and service quality standards while supporting efficiency and risk management in cash operations.

PRINCIPAL RESPONSIBILITIES:

• To process and manage ATM and MFM machines
• To process and manage handling of cash within IWPB Cash Centre including the following
• To manage Internal Third Party handling ATM Centre, ATM DCC, GATM
• To serve as reliever in processing and managing Banking Operations, IWPB including the following
• Strictly adheres with bank guidelines and assists in updating of ATM-related procedure manual and regularly participate in team meetings to discuss identified issues.
• Manage operational risk, including timely escalation of any incident relating to ATM, if any
• Safeguard the Bank's interest at all times by strictly adhering to internal and external audit recommendations, as well as BSP and relevant government regulations
• Performs other duties as may be required by the role

Qualifications

QUALIFICATIONS:

• Analytical and Problem solving – identifying discrepancies, resolving issues, improvving process
• Attention to detail – accuracy in cash transactions, balancing and reconciliation
• Technical Proficiency – MS Office (i.e. Excel) and core banking applications (i.e. HUB, MWS)
• Knowledge in Banking Operations
• Should be aware of BSP regulations, Bank policies and procedures, BIM and FIM relating to cash handling.
• Manage operational risk, including its identification, assessment, mitigation and control, loss identification and reporting

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by Hong Kong and Shanghai Banking Corporation Limited Philippines

Responsibilities:

• Design & modernize enterprise IT infrastructure (systems, cloud, storage, networking).
• Lead infrastructure projects, ensure security & compliance.
• Develop roadmaps aligned with digital transformation.
• Mentor engineers & act as infrastructure SME.

Qualifications:

• Bachelor's in IT/CS or related field.
• 10+ yrs as Infrastructure Architect in large-scale projects.
• Deep expertise in systems, networking, storage, cloud & databases.
• Strong knowledge in HA/DR, security, automation & performance tuning.
• Proven leadership & stakeholder management skills.

Manage a team of representatives (managing emails, chats and calls) and drive overall performance for his/her team. Responsible for supervisory support through transaction monitoring and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process performance. Steer process meetings / calls to a logical conclusion. Analyze data and come up with recommendable action to meet and exceed performance requirement. Recommend necessary process changes to improve team performance. Collaborate with support and enabling teams to ensure service delivery that will benefit the program. Collaborate and maintain excellent relationship with the clients.

• Job Description: Minimum of 3 years total Customer service experience in Business Process Off-shoring
• Candidates should have at least two years of supervisory experience
• Must possess strong decision making and accountability skills
• Knowledgeable of best practices within a service-oriented sales environment
• Demonstrated ability to achieve sales goals through the management of individual performance objectives
• Must be comfortable in a sales environment and possess the ability to overcome objections
• Strong training and presentation skills

• Must be effective while working both individually and as part of a team

• Responsibilities: Manage a team of executives managing calls, chats and emails (member services) and be directly responsible for team performance. Lead, motivate and mentor the team and flawlessly execute action plans to ensure the highest level of performance delivery with standard quality is met

• Takes escalation cases and develops excellent rapport with members as required and solves problems
• Conduct one-on-one reviews/coaching, feedback, and counseling with the executives on techniques and methodologies, communication, and strategies to meet and exceed performance goals
• Maintain quality standards and deliver on accuracy/compliance targets, handle and manage customer and client escalations
• Monitor calls and email transactions on an ongoing basis and take corrective steps whenever necessary
• Identify opportunities to improve agent performance and create actionable plans that drive results
• Work cross-functionally with other departments within the client organization in order to identify obstacles in quality and streamline processes wherever possible
• Keep the team aware of all the information related to products, procedures, customer needs and company related issues, changes or actions.
• Provide support to the Operations Leader on special duties and other duties as assigned/delegated.
• Coordinate available resources and monitor workflow to ensure that the daily workload is consistently completed in line with agreed service standards.
• Liaise with internal and external customers on a wide range of information regarding issues, complaints and requests for information or advice.
• Keep senior management informed on reports/results and forecast
• Assist new hires and ensure that they are brought up to speed within the shortest possible time
• Provide complete support (Administrative, process specific etc.) to the team members to perform their duties effectively
• Ensure employee satisfaction, foster a competitive spirit amongst the team
• Ensure compliance with internal policies and procedures, external regulations and information security standards.
• Effectively manage queue and balancing of work loads

Qualifications: Manage a team of representatives (managing emails, chats and calls) and drive overall performance for his/her team. Responsible for supervisory support through transaction monitoring and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process performance. Steer process meetings / calls to a logical conclusion. Analyze data and come up with recommendable action to meet and exceed performance requirement. Recommend necessary process changes to improve team performance. Collaborate with support and enabling teams to ensure service delivery that will benefit the program. Collaborate and maintain excellent relationship with the clients.

Job Description

• Minimum of 3 years total Customer service experience in Business Process Off-shoring
• Candidates should have at least two years of supervisory experience
• Must possess strong decision making and accountability skills
• Knowledgeable of best practices within a service-oriented sales environment
• Demonstrated ability to achieve sales goals through the management of individual performance objectives
• Must be comfortable in a sales environment and possess the ability to overcome objections
• Strong training and presentation skills
• Must be effective while working both individually and as part of a team

Responsibilities

• Manage a team of executives managing calls, chats and emails (member services) and be directly responsible for team performance. Lead, motivate and mentor the team and flawlessly execute action plans to ensure the highest level of performance delivery with standard quality is met
• Takes escalation cases and develops excellent rapport with members as required and solves problems
• Conduct one-on-one reviews/coaching, feedback, and counseling with the executives on techniques and methodologies, communication, and strategies to meet and exceed performance goals
• Maintain quality standards and deliver on accuracy/compliance targets, handle and manage customer and client escalations
• Monitor calls and email transactions on an ongoing basis and take corrective steps whenever necessary
• Identify opportunities to improve agent performance and create actionable plans that drive results
• Work cross-functionally with other departments within the client organization in order to identify obstacles in quality and streamline processes wherever possible
• Keep the team aware of all the information related to products, procedures, customer needs and company related issues, changes or actions.
• Provide support to the Operations Leader on special duties and other duties as assigned/delegated.
• Coordinate available resources and monitor workflow to ensure that the daily workload is consistently completed in line with agreed service standards.
• Liaise with internal and external customers on a wide range of information regarding issues, complaints and requests for information or advice.
• Keep senior management informed on reports/results and forecast
• Assist new hires and ensure that they are brought up to speed within the shortest possible time
• Provide complete support (Administrative, process specific etc.) to the team members to perform their duties effectively
• Ensure employee satisfaction, foster a competitive spirit amongst the team
• Ensure compliance with internal policies and procedures, external regulations and information security standards.
• Effectively manage queue and balancing of work loads

Qualifications

Manage a team of representatives (managing emails, chats and calls) and drive overall performance for his/her team. Responsible for supervisory support through transaction monitoring and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process performance. Steer process meetings / calls to a logical conclusion. Analyze data and come up with recommendable action to meet and exceed performance requirement. Recommend necessary process changes to improve team performance. Collaborate with support and enabling teams to ensure service delivery that will benefit the program. Collaborate and maintain excellent relationship with the clients.

Job Description: Manage a team of representatives (managing emails, chats and calls) and drive overall performance for his/her team. Responsible for supervisory support through transaction monitoring and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process performance. Steer process meetings / calls to a logical conclusion. Analyze data and come up with recommendable action to meet and exceed performance requirement. Recommend necessary process changes to improve team performance. Collaborate with support and enabling teams to ensure service delivery that will benefit the program. Collaborate and maintain excellent relationship with the clients.

• Responsibilities: Manage a team of executives managing calls, chats and emails (member services) and be directly responsible for team performance. Lead, motivate and mentor the team and flawlessly execute action plans to ensure the highest level of performance delivery with standard quality is met
• Takes escalation cases and develops excellent rapport with members as required and solves problems
• Conduct one-on-one reviews/coaching, feedback, and counseling with the executives on techniques and methodologies, communication, and strategies to meet and exceed performance goals
• Maintain quality standards and deliver on accuracy/compliance targets, handle and manage customer and client escalations
• Monitor calls and email transactions on an ongoing basis and take corrective steps whenever necessary
• Identify opportunities to improve agent performance and create actionable plans that drive results
• Work cross-functionally with other departments within the client organization in order to identify obstacles in quality and streamline processes wherever possible
• Keep the team aware of all the information related to products, procedures, customer needs and company related issues, changes or actions.
• Provide support to the Operations Leader on special duties and other duties as assigned/delegated.
• Coordinate available resources and monitor workflow to ensure that the daily workload is consistently completed in line with agreed service standards.
• Liaise with internal and external customers on a wide range of information regarding issues, complaints and requests for information or advice.
• Keep senior management informed on reports/results and forecast
• Assist new hires and ensure that they are brought up to speed within the shortest possible time
• Provide complete support (Administrative, process specific etc.) to the team members to perform their duties effectively
• Ensure employee satisfaction, foster a competitive spirit amongst the team
• Ensure compliance with internal policies and procedures, external regulations and information security standards.
• Effectively manage queue and balancing of work loads

Qualifications: Education Requirements

College degree with 2 years

Work Experience Requirements

• Minimum of 3 years total Customer service experience in Business Process Off-shoring
• Candidates should have at least two years of supervisory experience
• Must possess strong decision making and accountability skills
• Knowledgeable of best practices within a service-oriented sales environment
• Demonstrated ability to achieve sales goals through the management of individual performance objectives
• Must be comfortable in a sales environment and possess the ability to overcome objections
• Strong training and presentation skills
• Must be effective while working both individually and as part of a team

We are seeking an experienced Senior Project Manager with a strong background in software implementation and banking operations to lead mission-critical initiatives. This role requires 10+ years of project management expertise with hands-on experience in both Agile and Waterfall methodologies and proven ability to manage cross-functional teams and third-party vendors.

Project Management & Delivery

• Lead end-to-end project management across software implementation and development initiatives.
• Prepare, update, and secure approvals for Project Plans, Work Plans, and Status Reports.
• Track and manage project budget, schedules, quality, and scope.
• Document and escalate risks, ensuring timely resolution with stakeholders.
• Ensure all project deliverables are completed, including Close-Out Reports and audit documentation.

Agile & Scrum Leadership

• Manage the Scrum process and coach teams on Scrum practices and Agile principles.
• Facilitate Sprint Planning, Daily Stand-ups, Reviews, and Retrospectives.
• Act as a servant-leader, ensuring Scrum teams adhere to frameworks and deliver value.

Stakeholder & Vendor Management

• Lead cross-functional teams including Developers, UI/UX Designers, QA, and Business Analysts.
• Oversee and coordinate with 3rd parties, vendors, and service providers.
• Communicate project status and align project goals with business objectives.

Compliance & Governance

• Ensure compliance with internal/external policies, security, and regulatory requirements.
• Support audits and facilitate post-implementation reviews.
• Promote best practices in system implementation and integration.