5,229 Banking Operations jobs in the Philippines

Manage a team of representatives (managing emails, chats and calls) and drive overall performance for his/her team. Responsible for supervisory support through transaction monitoring and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process performance. Steer process meetings / calls to a logical conclusion. Analyze data and come up with recommendable action to meet and exceed performance requirement. Recommend necessary process changes to improve team performance. Collaborate with support and enabling teams to ensure service delivery that will benefit the program. Collaborate and maintain excellent relationship with the clients.

• Job Description: Minimum of 3 years total Customer service experience in Business Process Off-shoring
• Candidates should have at least two years of supervisory experience
• Must possess strong decision making and accountability skills
• Knowledgeable of best practices within a service-oriented sales environment
• Demonstrated ability to achieve sales goals through the management of individual performance objectives
• Must be comfortable in a sales environment and possess the ability to overcome objections
• Strong training and presentation skills

• Must be effective while working both individually and as part of a team

• Responsibilities: Manage a team of executives managing calls, chats and emails (member services) and be directly responsible for team performance. Lead, motivate and mentor the team and flawlessly execute action plans to ensure the highest level of performance delivery with standard quality is met

• Takes escalation cases and develops excellent rapport with members as required and solves problems
• Conduct one-on-one reviews/coaching, feedback, and counseling with the executives on techniques and methodologies, communication, and strategies to meet and exceed performance goals
• Maintain quality standards and deliver on accuracy/compliance targets, handle and manage customer and client escalations
• Monitor calls and email transactions on an ongoing basis and take corrective steps whenever necessary
• Identify opportunities to improve agent performance and create actionable plans that drive results
• Work cross-functionally with other departments within the client organization in order to identify obstacles in quality and streamline processes wherever possible
• Keep the team aware of all the information related to products, procedures, customer needs and company related issues, changes or actions.
• Provide support to the Operations Leader on special duties and other duties as assigned/delegated.
• Coordinate available resources and monitor workflow to ensure that the daily workload is consistently completed in line with agreed service standards.
• Liaise with internal and external customers on a wide range of information regarding issues, complaints and requests for information or advice.
• Keep senior management informed on reports/results and forecast
• Assist new hires and ensure that they are brought up to speed within the shortest possible time
• Provide complete support (Administrative, process specific etc.) to the team members to perform their duties effectively
• Ensure employee satisfaction, foster a competitive spirit amongst the team
• Ensure compliance with internal policies and procedures, external regulations and information security standards.
• Effectively manage queue and balancing of work loads

Qualifications: Manage a team of representatives (managing emails, chats and calls) and drive overall performance for his/her team. Responsible for supervisory support through transaction monitoring and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process performance. Steer process meetings / calls to a logical conclusion. Analyze data and come up with recommendable action to meet and exceed performance requirement. Recommend necessary process changes to improve team performance. Collaborate with support and enabling teams to ensure service delivery that will benefit the program. Collaborate and maintain excellent relationship with the clients.

Job Description

• Minimum of 3 years total Customer service experience in Business Process Off-shoring
• Candidates should have at least two years of supervisory experience
• Must possess strong decision making and accountability skills
• Knowledgeable of best practices within a service-oriented sales environment
• Demonstrated ability to achieve sales goals through the management of individual performance objectives
• Must be comfortable in a sales environment and possess the ability to overcome objections
• Strong training and presentation skills
• Must be effective while working both individually and as part of a team

Responsibilities

• Manage a team of executives managing calls, chats and emails (member services) and be directly responsible for team performance. Lead, motivate and mentor the team and flawlessly execute action plans to ensure the highest level of performance delivery with standard quality is met
• Takes escalation cases and develops excellent rapport with members as required and solves problems
• Conduct one-on-one reviews/coaching, feedback, and counseling with the executives on techniques and methodologies, communication, and strategies to meet and exceed performance goals
• Maintain quality standards and deliver on accuracy/compliance targets, handle and manage customer and client escalations
• Monitor calls and email transactions on an ongoing basis and take corrective steps whenever necessary
• Identify opportunities to improve agent performance and create actionable plans that drive results
• Work cross-functionally with other departments within the client organization in order to identify obstacles in quality and streamline processes wherever possible
• Keep the team aware of all the information related to products, procedures, customer needs and company related issues, changes or actions.
• Provide support to the Operations Leader on special duties and other duties as assigned/delegated.
• Coordinate available resources and monitor workflow to ensure that the daily workload is consistently completed in line with agreed service standards.
• Liaise with internal and external customers on a wide range of information regarding issues, complaints and requests for information or advice.
• Keep senior management informed on reports/results and forecast
• Assist new hires and ensure that they are brought up to speed within the shortest possible time
• Provide complete support (Administrative, process specific etc.) to the team members to perform their duties effectively
• Ensure employee satisfaction, foster a competitive spirit amongst the team
• Ensure compliance with internal policies and procedures, external regulations and information security standards.
• Effectively manage queue and balancing of work loads

Qualifications

Manage a team of representatives (managing emails, chats and calls) and drive overall performance for his/her team. Responsible for supervisory support through transaction monitoring and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process performance. Steer process meetings / calls to a logical conclusion. Analyze data and come up with recommendable action to meet and exceed performance requirement. Recommend necessary process changes to improve team performance. Collaborate with support and enabling teams to ensure service delivery that will benefit the program. Collaborate and maintain excellent relationship with the clients.

Job Description: Manage a team of representatives (managing emails, chats and calls) and drive overall performance for his/her team. Responsible for supervisory support through transaction monitoring and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process performance. Steer process meetings / calls to a logical conclusion. Analyze data and come up with recommendable action to meet and exceed performance requirement. Recommend necessary process changes to improve team performance. Collaborate with support and enabling teams to ensure service delivery that will benefit the program. Collaborate and maintain excellent relationship with the clients.

• Responsibilities: Manage a team of executives managing calls, chats and emails (member services) and be directly responsible for team performance. Lead, motivate and mentor the team and flawlessly execute action plans to ensure the highest level of performance delivery with standard quality is met
• Takes escalation cases and develops excellent rapport with members as required and solves problems
• Conduct one-on-one reviews/coaching, feedback, and counseling with the executives on techniques and methodologies, communication, and strategies to meet and exceed performance goals
• Maintain quality standards and deliver on accuracy/compliance targets, handle and manage customer and client escalations
• Monitor calls and email transactions on an ongoing basis and take corrective steps whenever necessary
• Identify opportunities to improve agent performance and create actionable plans that drive results
• Work cross-functionally with other departments within the client organization in order to identify obstacles in quality and streamline processes wherever possible
• Keep the team aware of all the information related to products, procedures, customer needs and company related issues, changes or actions.
• Provide support to the Operations Leader on special duties and other duties as assigned/delegated.
• Coordinate available resources and monitor workflow to ensure that the daily workload is consistently completed in line with agreed service standards.
• Liaise with internal and external customers on a wide range of information regarding issues, complaints and requests for information or advice.
• Keep senior management informed on reports/results and forecast
• Assist new hires and ensure that they are brought up to speed within the shortest possible time
• Provide complete support (Administrative, process specific etc.) to the team members to perform their duties effectively
• Ensure employee satisfaction, foster a competitive spirit amongst the team
• Ensure compliance with internal policies and procedures, external regulations and information security standards.
• Effectively manage queue and balancing of work loads

Qualifications: Education Requirements

College degree with 2 years

Work Experience Requirements

• Minimum of 3 years total Customer service experience in Business Process Off-shoring
• Candidates should have at least two years of supervisory experience
• Must possess strong decision making and accountability skills
• Knowledgeable of best practices within a service-oriented sales environment
• Demonstrated ability to achieve sales goals through the management of individual performance objectives
• Must be comfortable in a sales environment and possess the ability to overcome objections
• Strong training and presentation skills
• Must be effective while working both individually and as part of a team

We are seeking an experienced Senior Project Manager with a strong background in software implementation and banking operations to lead mission-critical initiatives. This role requires 10+ years of project management expertise with hands-on experience in both Agile and Waterfall methodologies and proven ability to manage cross-functional teams and third-party vendors.

Project Management & Delivery

• Lead end-to-end project management across software implementation and development initiatives.
• Prepare, update, and secure approvals for Project Plans, Work Plans, and Status Reports.
• Track and manage project budget, schedules, quality, and scope.
• Document and escalate risks, ensuring timely resolution with stakeholders.
• Ensure all project deliverables are completed, including Close-Out Reports and audit documentation.

Agile & Scrum Leadership

• Manage the Scrum process and coach teams on Scrum practices and Agile principles.
• Facilitate Sprint Planning, Daily Stand-ups, Reviews, and Retrospectives.
• Act as a servant-leader, ensuring Scrum teams adhere to frameworks and deliver value.

Stakeholder & Vendor Management

• Lead cross-functional teams including Developers, UI/UX Designers, QA, and Business Analysts.
• Oversee and coordinate with 3rd parties, vendors, and service providers.
• Communicate project status and align project goals with business objectives.

Compliance & Governance

• Ensure compliance with internal/external policies, security, and regulatory requirements.
• Support audits and facilitate post-implementation reviews.
• Promote best practices in system implementation and integration.

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of
Head of International Wealth and Premier Banking Operations, Philippines

The purpose of this role is to lead the Consumer Services team in Philippines to deliver agreed business objectives, focusing on service performance, risk management and change activity

In this role, you will:

• Is accountable for the delivery of the IWPB Operations Philippines targets

• Is responsible for ensuring the IWPB Ops Philippines team delivers in line with its demand statements

• Is accountable to our Business Partners for the services provided

• Regularly meets with Business Partners to review performance and identify common issues

• Establish goals for the country teams and manage their performance

• Is responsible for the coaching and development of individual team members and the overall development plans for the team

• Support the Country Head of Ops and Regional Head of IWPB Operations & E-Commerce in implementing the global and regional strategy, including outsourcing, location strategies, metrics, control frameworks, skill requirements and operating models

• Is accountable for meeting operational risk targets, implementing audit points and continually adhering to Global Standards

To be successful in this role, you should meet the following requirements:.

• Relevant educational qualification in accordance with local requirements

• Relevant experience in operations or in a directly related business/function in addition to successful experience in leading a team

• Relevant experience of successfully developing and managing relationships with third party suppliers

• Previous experience in Operations Management including strong operational control capabilities and a proven track record in delivery

• Excellent numerical skills and attention to detail combined with a strong delivery focus and ability to meet aggressive timeframes with quality results

• Excellent planning, organizing and commercial skills including strong financial management capability

• Strong negotiation and influencing skills

• Ability to maintain composure and drive right outcomes under high risk business recovery scenarios

• Strong interpersonal and communication skills

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by Hong Kong and Shanghai Banking Corporation Limited Philippines

Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us

Responsibilities:
Cash Operations

• Manage and control daily operations and administration of the payment operations unit covering payments, check clearing, time deposit, check issuance, audit confirmation and related regulatory reporting
• Manage, coach performance of employees, to achieve excellent results, including ensuring strong awareness of the Bank's operation risk management procedures
• Ensure timely adherence to SLA, regulations and internal procedures and policies, including timely and effective escalation
• Ensure standardization of processes to achieve efficiency and customer delight. Review and document non-standard processes in accordance with the Bank's procedures and policies. Escalate/Risk accept where required
• Implement strong internal control systems and monitor their effectiveness, not limited to review of daily control checklist/health indicators, update desk top procedures, share knowledge and adopt best practices, manage remediation of audit/self-identified findings
• Ensure effective business continuity plan is in place
• Represent the Bank in Markets/Regulators engagement. Lead, direct, monitor the delivery and implementation of regulatory/markets initiatives on payment systems. Co-ordinate with Product, Technology and all Key Stakeholders to ensure successful implementation
• Support the Bank's digital/transformation strategy

Skills:

• Minimum 5 years of direct working experience in leading cash operations function
• Strong people manager
• Knowledge on local and cross border payments e.g SWIFT, payment channels
• Knowledge of all applicable regulatory reporting requirement and guidelines
• Hands-on in key regulatory reporting e.g. AML CTR, GLFX, ITRS reporting is an added advantage
• Project management and change management skills
• Sound knowledge of procedures and risk management/effective Quality Assurance
• Ability to work with a sense of urgency to meet internal and regulatory deadlines and address competing priorities.
• Ability to manage alliances, relationship with regulator(s), internal/external stakeholders, cross functional initiatives and process integration
• Solid knowledge on problem analysis and problem-solving
• Effective written, listening and verbal communication skills
• Self-motivated, diligent and meticulous

Position: Team Lead

LOB: Banking Operations - Collections or Banking

Location: MOA, Pasay, Alabang or Cebu

Shift: Graveyard; Hybrid

Target start date:ASAP

Offer:40,000 to 53,000 package plus benefits

Job Description

• Minimum of 3 years total Customer service experience in Business Process Off-shoring
• Candidates should have at least two years of supervisory experience
• Must possess strong decision making and accountability skills
• Knowledgeable of best practices within a service-oriented sales environment
• Demonstrated ability to achieve sales goals through the management of individual performance objectives
• Must be comfortable in a sales environment and possess the ability to overcome objections
• Strong training and presentation skills
• Must be effective while working both individually and as part of a team

Responsibilities

• Manage a team of executives managing calls, chats and emails (member services) and be directly responsible for team performance. Lead, motivate and mentor the team and flawlessly execute action plans to ensure the highest level of performance delivery with standard quality is met
• Takes escalation cases and develops excellent rapport with members as required and solves problems
• Conduct one-on-one reviews/coaching, feedback, and counseling with the executives on techniques and methodologies, communication, and  strategies to meet and exceed performance goals
• Maintain quality standards and deliver on accuracy/compliance targets, handle and manage customer and client escalations
• Monitor calls and email transactions on an ongoing basis and take corrective steps whenever necessary
• Identify opportunities to improve agent performance and create actionable plans that drive results
• Work cross-functionally with other departments within the client organization in order to identify obstacles in quality and streamline processes wherever possible
• Keep the team aware of all the information related to products, procedures, customer needs and company related issues, changes or actions.
• Provide support to the Operations Leader on special duties and other duties as assigned/delegated.
• Coordinate available resources and monitor workflow to ensure that the daily workload is consistently completed in line with agreed service standards.
• Liaise with internal and external customers on a wide range of information regarding issues, complaints and requests for information or advice.
• Keep senior management informed on reports/results and forecast
• Assist new hires and ensure that they are brought up to speed within the shortest possible time
• Provide complete support (Administrative, process specific etc.) to the team members to perform their duties effectively
• Ensure employee satisfaction, foster a competitive spirit amongst the team
• Ensure compliance with internal policies and procedures, external regulations and information security standards.
• Effectively manage queue and balancing of work loads

Qualifications

• Manage a team of representatives (managing emails, chats and calls) and drive overall performance for his/her team.
• Responsible for supervisory support through transaction monitoring and delivering results as per Service Level Agreement targets / timelines.
• Produce reports to gauge process performance. Steer process meetings / calls to a logical conclusion.
• Analyze data and come up with recommendable actions to meet and exceed performance requirements.
• Recommend necessary process changes to improve team performance.
• Collaborate with support and enabling teams to ensure service delivery that will benefit the program.
• Collaborate and maintain excellent relationships with the clients.