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Account Management Specialist - VisMin
Manila, Metropolitan Manila
Logitech
Posted 24 days ago
Job Viewed
Job Description
Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.
As **Account Mgmt Specialist for VisMin** , you are responsible for leading Logitech's end-to-end retail and distribution strategy in the Visayas-Mindanao region. This includes driving revenue growth, expanding market reach, deepening retail partnerships, and future-proofing the business through innovation and operational excellence. The role is critical in aligning Logitech's commercial goals with execution across national distributors, retail chains, and digital channels.
**Key Responsibilities:**
+ **Channel Strategy & Execution:** Develop and lead scalable go-to-market plans across distributors, retail, and e-commerce in VisMin.
+ **Partner Management:** Strengthen key distributor and retail relationships in the VisMin area through joint business planning, performance reviews, and strategic collaboration.
+ **Sales & Operations:** Drive forecasting, sales pipeline visibility, and retail performance optimization using insights and analytics.
+ **Retail Marketing Integration:** Partner with the regional category and the Philippines Marketing team to execute brand campaigns and consumer engagement across all retail touchpoints in VisMin.
+ **Digital & Omni-Channel Innovation:** Lead new retail formats and digital initiatives to enhance customer experience and business agility.
+ **Cross-Functional Collaboration:**
Align closely with Supply Chain, Finance, Customer Support, and Regional Leadership to ensure seamless execution.
**Qualifications:**
+ 10+ years in consumer tech and retail
+ Proven track record in managing mid to large-scale retail networks outside of capital city
+ Strong commercial, strategic, and leadership capabilities
+ Expertise in hybrid models including modern trade and eCommerce
#LI-LC1
Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.
Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don't meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!
We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can't wait to tell you more about them being that there are too many to list here and they vary based on location.
All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1- for assistance and we will get back to you as soon as possible.
As **Account Mgmt Specialist for VisMin** , you are responsible for leading Logitech's end-to-end retail and distribution strategy in the Visayas-Mindanao region. This includes driving revenue growth, expanding market reach, deepening retail partnerships, and future-proofing the business through innovation and operational excellence. The role is critical in aligning Logitech's commercial goals with execution across national distributors, retail chains, and digital channels.
**Key Responsibilities:**
+ **Channel Strategy & Execution:** Develop and lead scalable go-to-market plans across distributors, retail, and e-commerce in VisMin.
+ **Partner Management:** Strengthen key distributor and retail relationships in the VisMin area through joint business planning, performance reviews, and strategic collaboration.
+ **Sales & Operations:** Drive forecasting, sales pipeline visibility, and retail performance optimization using insights and analytics.
+ **Retail Marketing Integration:** Partner with the regional category and the Philippines Marketing team to execute brand campaigns and consumer engagement across all retail touchpoints in VisMin.
+ **Digital & Omni-Channel Innovation:** Lead new retail formats and digital initiatives to enhance customer experience and business agility.
+ **Cross-Functional Collaboration:**
Align closely with Supply Chain, Finance, Customer Support, and Regional Leadership to ensure seamless execution.
**Qualifications:**
+ 10+ years in consumer tech and retail
+ Proven track record in managing mid to large-scale retail networks outside of capital city
+ Strong commercial, strategic, and leadership capabilities
+ Expertise in hybrid models including modern trade and eCommerce
#LI-LC1
Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.
Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don't meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!
We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can't wait to tell you more about them being that there are too many to list here and they vary based on location.
All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1- for assistance and we will get back to you as soon as possible.
This advertiser has chosen not to accept applicants from your region.
0
Team Lead, Account Management - Philippines (Manila)
Manila, Metropolitan Manila
Agoda
Posted today
Job Viewed
Job Description
**Get to Know our Team**:
Agoda is a travel booking platform and accommodation is at our core. As our accommodation partners are a key to our success, we work hard to ensure their success. That is why the Market Management team of Agoda's Partner Services specializes in strategic account management. We serve as consultants, offering strategic advice on how best to excel on Agoda's commercial platform. We are direct contributors to what makes Agoda one of the market leaders because we understand accommodation needs and offer innovative solutions. From Bangkok to New York and beyond, our team has footprints in over 50 locations around the world. With the help of industry-leading technology, we work and collaborate globally to bring together the best ideas from diverse perspectives. The Market Management team invests in long-term relationships that spans borders and cultures and results in incredible value for Agoda, our partners, and our customers.
**The Opportunity**:
As Area Manager, your main objective will be to provide exceptional guidance and leadership to ensure the successful account management of Agoda's partners in your designated territories. You will enable the team to exceed the acquisition and production expectations that form a key part of Agoda's business goals.
In doing so, you will bring a strong analytical acumen, a high level of commercial savvy and the ability to attract, motivate, and coach your team. The ability to establish and develop profitable long term partnerships with both internal and external customers will be a key to the success of the role.
**In this Role, you'll get to**:
Lead a team of market managers in identifying, acquiring and managing successful hotel partnerships
Implement strategies and promotional activities with partners to enhance productivity and opportunities to maintain a competitive advantage for the agoda website
Conduct market research into trends in the industry and market to ensure the competitiveness of agoda's products
Develop tools and processes to ensure greater operational efficiencies and sharing of best practices
Train and inform partners on our technologies, tools and model
Implement tools for the regular tracking, review and reporting of performance of teams in delivering KPIs and targets
Develop and implement a strategy for the team's business development activities, to monitor and strengthen the productivity of new and established partnerships
Analyze and feedback on the availability and quality of data, which lead to recommendations for commercial improvements
Plan a timetable and lead market managers in partner visits according to internal goals, targets and objectives
Represent the company at relevant trade-shows, workshops and events to promote the agoda brand and products
Share relevant data and information with internal and external partners to ensure a high level of communication and feedback to optimize performance
Coordinate with senior management on strategic planning and objectives
Develop and own relationships with key decision makers at hotels, technology partners and other relevant partners
**What you'll Need to Succeed**:
Proven leadership skills, team leader and team player
High level of numerical and analytical skills
Strong interpersonal skills
Excellent communication skills in English
Proficiency in Microsoft Excel, Outlook and PowerPoint
Ability to communicate value proposition and recommend solutions to potential partners
Understanding of the principles of financial metrics associated with e-commerce and online partnerships
Professional 'get it done' attitude and work ethic
Past success in mentoring and building solutions-focused teams that cater to long term customer relationships
Attention to detail
Highly disciplined work habits
Energetic and driven personality
Adapts well to and is energized by change
Creative and Innovative
**It's Great if you have**:
MBA or master's degree
**Get to Know our Team**:
Agoda is a travel booking platform and accommodation is at our core. As our accommodation partners are a key to our success, we work hard to ensure their success. That is why the Market Management team of Agoda's Partner Service
Agoda is a travel booking platform and accommodation is at our core. As our accommodation partners are a key to our success, we work hard to ensure their success. That is why the Market Management team of Agoda's Partner Services specializes in strategic account management. We serve as consultants, offering strategic advice on how best to excel on Agoda's commercial platform. We are direct contributors to what makes Agoda one of the market leaders because we understand accommodation needs and offer innovative solutions. From Bangkok to New York and beyond, our team has footprints in over 50 locations around the world. With the help of industry-leading technology, we work and collaborate globally to bring together the best ideas from diverse perspectives. The Market Management team invests in long-term relationships that spans borders and cultures and results in incredible value for Agoda, our partners, and our customers.
**The Opportunity**:
As Area Manager, your main objective will be to provide exceptional guidance and leadership to ensure the successful account management of Agoda's partners in your designated territories. You will enable the team to exceed the acquisition and production expectations that form a key part of Agoda's business goals.
In doing so, you will bring a strong analytical acumen, a high level of commercial savvy and the ability to attract, motivate, and coach your team. The ability to establish and develop profitable long term partnerships with both internal and external customers will be a key to the success of the role.
**In this Role, you'll get to**:
Lead a team of market managers in identifying, acquiring and managing successful hotel partnerships
Implement strategies and promotional activities with partners to enhance productivity and opportunities to maintain a competitive advantage for the agoda website
Conduct market research into trends in the industry and market to ensure the competitiveness of agoda's products
Develop tools and processes to ensure greater operational efficiencies and sharing of best practices
Train and inform partners on our technologies, tools and model
Implement tools for the regular tracking, review and reporting of performance of teams in delivering KPIs and targets
Develop and implement a strategy for the team's business development activities, to monitor and strengthen the productivity of new and established partnerships
Analyze and feedback on the availability and quality of data, which lead to recommendations for commercial improvements
Plan a timetable and lead market managers in partner visits according to internal goals, targets and objectives
Represent the company at relevant trade-shows, workshops and events to promote the agoda brand and products
Share relevant data and information with internal and external partners to ensure a high level of communication and feedback to optimize performance
Coordinate with senior management on strategic planning and objectives
Develop and own relationships with key decision makers at hotels, technology partners and other relevant partners
**What you'll Need to Succeed**:
Proven leadership skills, team leader and team player
High level of numerical and analytical skills
Strong interpersonal skills
Excellent communication skills in English
Proficiency in Microsoft Excel, Outlook and PowerPoint
Ability to communicate value proposition and recommend solutions to potential partners
Understanding of the principles of financial metrics associated with e-commerce and online partnerships
Professional 'get it done' attitude and work ethic
Past success in mentoring and building solutions-focused teams that cater to long term customer relationships
Attention to detail
Highly disciplined work habits
Energetic and driven personality
Adapts well to and is energized by change
Creative and Innovative
**It's Great if you have**:
MBA or master's degree
**Get to Know our Team**:
Agoda is a travel booking platform and accommodation is at our core. As our accommodation partners are a key to our success, we work hard to ensure their success. That is why the Market Management team of Agoda's Partner Service
This advertiser has chosen not to accept applicants from your region.
1
Director, Technology Account Management (Real Time Payments)
Makati, National Capital Region
Mastercard
Posted 10 days ago
Job Viewed
Job Description
**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Director, Technology Account Management (Real Time Payments)
Overview
As the Director, Technology Account Management (Real Time Payments) role, you will be responsible for ensuring timely delivery and execution of MasterCard's Real Time Payments (RTP) Products & Services to operators and clients in the Philippines. This role involves direct interaction with operators, clients, and regional MasterCard functions to deploy RTP solutions successfully. Key responsibilities will include technical and operational support, program management, client implementation and onboarding, release management, client training, production support, and coordinating delivery priorities with stakeholders.
The Role
- Lead initiatives starting from the concept stage, including scoping functional requirements with clients and operators, providing consulting support on the onboarding process, and managing cross-functional partners.
- Provide technical guidance, develop technical solutions, manage performance, and ensure effective execution across all phases of the delivery process.
- Offer post-production support, including troubleshooting, reviewing logs, and supporting migrations and testing with clients and operators.
- Act as the primary technical contact for clients, operators, and cross-functional teams.
- Support production migration for clients, address settlement-related issues, and ensure timely delivery of reports.
- Facilitate release management and training, support clients on regression testing and troubleshooting
- Contribute to pipeline development by collaborating with country leads, account managers, product leaders, and the O&T Regional lead, to prioritize the timeline for releases and maintenance activities.
- Conduct regular training sessions for clients, vendors, and relevant industry authorities.
All About You
- Proven experience in the Real Time Payment Industry, especially in Technical Account Management or Application Support.
- Familiarity with ISO20022 message format, API integration, network, database, and system integration.
- Knowledge of tools like Dynatrace, Splunk, NETSCOUNT, SQL query.
- Successful implementation of Realtime Payment solutions for multiple clients and complex systems.
- Good understanding of client needs, industry trends, regulatory requirements, and competitive landscape.
- Excellent communication skills to explain technical issues clearly.
- Flexibility to prioritize and support work outside of working hours, if required
- Education qualifications in computer science & engineering, electronics engineering, information technology & systems or equivalent will be preferred
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Director, Technology Account Management (Real Time Payments)
Overview
As the Director, Technology Account Management (Real Time Payments) role, you will be responsible for ensuring timely delivery and execution of MasterCard's Real Time Payments (RTP) Products & Services to operators and clients in the Philippines. This role involves direct interaction with operators, clients, and regional MasterCard functions to deploy RTP solutions successfully. Key responsibilities will include technical and operational support, program management, client implementation and onboarding, release management, client training, production support, and coordinating delivery priorities with stakeholders.
The Role
- Lead initiatives starting from the concept stage, including scoping functional requirements with clients and operators, providing consulting support on the onboarding process, and managing cross-functional partners.
- Provide technical guidance, develop technical solutions, manage performance, and ensure effective execution across all phases of the delivery process.
- Offer post-production support, including troubleshooting, reviewing logs, and supporting migrations and testing with clients and operators.
- Act as the primary technical contact for clients, operators, and cross-functional teams.
- Support production migration for clients, address settlement-related issues, and ensure timely delivery of reports.
- Facilitate release management and training, support clients on regression testing and troubleshooting
- Contribute to pipeline development by collaborating with country leads, account managers, product leaders, and the O&T Regional lead, to prioritize the timeline for releases and maintenance activities.
- Conduct regular training sessions for clients, vendors, and relevant industry authorities.
All About You
- Proven experience in the Real Time Payment Industry, especially in Technical Account Management or Application Support.
- Familiarity with ISO20022 message format, API integration, network, database, and system integration.
- Knowledge of tools like Dynatrace, Splunk, NETSCOUNT, SQL query.
- Successful implementation of Realtime Payment solutions for multiple clients and complex systems.
- Good understanding of client needs, industry trends, regulatory requirements, and competitive landscape.
- Excellent communication skills to explain technical issues clearly.
- Flexibility to prioritize and support work outside of working hours, if required
- Education qualifications in computer science & engineering, electronics engineering, information technology & systems or equivalent will be preferred
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
This advertiser has chosen not to accept applicants from your region.
2
Key Accounts Executive (B2B Account Management/ Aftersales)
Makati, National Capital Region
Cartrack
Posted today
Job Viewed
Job Description
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Key Accounts Executive (B2B Account Management/Aftersales) to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibilities:
- Build strong relationships with decision makers/fleet managers/system users and manage of all services related to Key B2B Accounts in an IT industry.
- Establish good rapport and trust though proactive engagement
- Understanding client needs and identifying new business opportunities for upselling
- Resolve customers enquiries or issues from all channels, and ensure proper follow- up to the final resolution within the stipulated time frame
- Coordinate with internal teams to deliver solutions that meet client's objectives
- Identify and implement new strategies for increasing customer satisfaction, loyalty and retention by going above and beyond expectation
- Prepare regular reports of progress and forecasts to internal and external stakeholders
Requirements:
- Diploma/Bachelor's degree in any field or course or equivalent industry experience
- With minimum 3 years customer service experience, aftersales or account management/ handling existing B2B clients gained from an IT solutions company.
- Proficient in English
- Excellent communication and interpersonal skills
- Tech-savvy and computer literate
- Team player with a high level of energy and able to work independently
- Willing to work onsite in Makati City and can-do fieldwork around Metro Manila and nearby areas.
We offer monthly salary and commissions!
This advertiser has chosen not to accept applicants from your region.
3
Key Accounts Executive (B2B Account Management/Aftersales)
Makati, National Capital Region
Cartrack
Posted today
Job Viewed
Job Description
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Key Accounts Executive (B2B Account Management/Aftersales) to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibilities:
- Build strong relationships with decision makers/fleet managers/system users and manage of all services related to Key B2B Accounts in an IT industry.
- Establish good rapport and trust though proactive engagement
- Understanding client needs and identifying new business opportunities for upselling
- Resolve customers enquiries or issues from all channels, and ensure proper follow- up to the final resolution within the stipulated time frame
- Coordinate with internal teams to deliver solutions that meet client's objectives
- Identify and implement new strategies for increasing customer satisfaction, loyalty and retention by going above and beyond expectation
- Prepare regular reports of progress and forecasts to internal and external stakeholders
Requirements:
- Diploma/Bachelor's degree in any field or course or equivalent industry experience
- With minimum 3 years customer service experience, aftersales or account management/ handling existing B2B clients gained from an IT solutions company.
- Proficient in English
- Excellent communication and interpersonal skills
- Tech-savvy and computer literate
- Team player with a high level of energy and able to work independently
- Willing to work onsite in Makati City and can-do fieldwork around Metro Manila and nearby areas.
We offer monthly salary and commissions!
This advertiser has chosen not to accept applicants from your region.
4
Business Development Manager (Account Management & Client Pitching)
Makati, National Capital Region
HRTX
Posted today
Job Viewed
Job Description
Position: Business Development Manager
Work Location: Makati
Work Set Up: Hybrid Set Up / 2x RTO in a week
Work Arrangement: Monday - Friday | Dayshift
About the Role
We are seeking an experienced Business Development Manager to lead growth efforts in the advertising and media space. This role is ideal for a strategic, results-oriented professional with a passion for digital content, social platforms, and innovative marketing solutions. You will be instrumental in client pitching, nurturing key client relationships, and driving revenue by offering tailored, creative media solutions.
Key Responsibilities
Business Development & Market Expansion
- Strengthen the companys market presence within the advertising and digital media space.
- Identify and tap into new market opportunities and verticals to expand brand reach.
- Champion the companys suite of advertising products and content services to potential partners and clients.
Sales Strategy & Revenue Generation
- Design and implement sales strategies to meet revenue goals.
- Pitch and close deals with advertising agencies and direct brand clients in the Philippines and beyond.
- Secure long-term partnerships, retainer agreements, and collaborative opportunities.
Client & Stakeholder Engagement
- Build and maintain strong relationships with key decision-makers across brands and agencies.
- Lead discussions with major clients to understand their objectives and propose strategic content solutions.
- Ensure client satisfaction and loyalty through consistent follow-ups and performance reviews.
Campaign & Proposal Development
- Collaborate with internal teams to develop custom proposals and integrated marketing campaigns.
- Utilize the companys full media and creator ecosystem to deliver innovative and high-performing content strategies.
Cross-Team Coordination & Execution
- Work closely with regional and local teams to ensure smooth campaign delivery and client servicing.
- Monitor and analyze campaign results to provide optimization insights and reports.
Qualifications & Skills
Professional Experience
- At least 3 years of experience in Business Development, Sales, or Account Management within the advertising, digital media, or marketing industry.
- Solid understanding of media planning, branded content, influencer marketing, and the digital advertising landscape.
Platform & Industry Expertise
- Well-versed in platforms such as TikTok, YouTube, Facebook, and Instagram.
- Familiarity with content trends and digital audience engagement strategies.
Sales & Strategic Thinking
- Strong ability to pitch, negotiate, and close deals.
- Skilled in crafting tailored proposals and aligning creative ideas with client goals.
Communication & Relationship Management
- Excellent verbal and written communication skills.
- Strong presentation, interpersonal, and relationship-building abilities.
Work Ethic & Attitude
- Entrepreneurial mindset with a passion for innovation and digital storytelling.
- Highly motivated, detail-oriented, and capable of thriving in a fast-paced environment.
- Collaborative and proactive problem-solver with a hands-on approach to execution.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service
Cainta, Rizal
Jobillee
Posted today
Job Viewed
Job Description
Concentrix
**Will report to**:Quezon City
**Note: Assessments will be done onsite at Taytay, Rizal. Those who are residing within or near Taytay, Rizal are highly encouraged to apply!**
**WITH FREE MEAL, TRANSPORTATION ALLOWANCE.**
**Customer Service Representative**
A **Customer Service Representative** is responsible for delivering outstanding support to the clients of the biggest and most sought-after brands.
**Responsibilities**:
- Answering incoming calls from customers
- Sorting out customers’ inquiries or requests
- Ensuring that customers’ requests are managed in an appropriate and timely manner
- Developing, organizing, and maintaining accurate files
- Delivering a high caliber of service in a friendly, confident, and informed manner
**Requirements**:
- College level with or without BPO experience
- At least SHS/HS graduate or equivalent with diploma
- With at least 6 months of BPO experience
- Good to excellent English communication skills
- Excellent customer service, problem-solving, and multitasking skills
- Computer literate
- Can start asap
- Can go onsite
**Offer**:
- Up to Php 27,000 salary
- Plus allowances
- Monthly performance incentives
- Leave Credits
- Insurance Coverage
- HMO
- Career development and advancement opportunities
**#JoinCNXC now and let’s be #DifferentTogether!**
**Salary**: Php18,000.00 - Php25,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (required)
**Will report to**:Quezon City
**Note: Assessments will be done onsite at Taytay, Rizal. Those who are residing within or near Taytay, Rizal are highly encouraged to apply!**
**WITH FREE MEAL, TRANSPORTATION ALLOWANCE.**
**Customer Service Representative**
A **Customer Service Representative** is responsible for delivering outstanding support to the clients of the biggest and most sought-after brands.
**Responsibilities**:
- Answering incoming calls from customers
- Sorting out customers’ inquiries or requests
- Ensuring that customers’ requests are managed in an appropriate and timely manner
- Developing, organizing, and maintaining accurate files
- Delivering a high caliber of service in a friendly, confident, and informed manner
**Requirements**:
- College level with or without BPO experience
- At least SHS/HS graduate or equivalent with diploma
- With at least 6 months of BPO experience
- Good to excellent English communication skills
- Excellent customer service, problem-solving, and multitasking skills
- Computer literate
- Can start asap
- Can go onsite
**Offer**:
- Up to Php 27,000 salary
- Plus allowances
- Monthly performance incentives
- Leave Credits
- Insurance Coverage
- HMO
- Career development and advancement opportunities
**#JoinCNXC now and let’s be #DifferentTogether!**
**Salary**: Php18,000.00 - Php25,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (required)
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service
Cainta, Rizal
Jobillee
Posted today
Job Viewed
Job Description
Concentrix
**Will report to**:Quezon City
**Note: Assessments will be done onsite at Taytay, Rizal. Those who are residing within or near Taytay, Rizal are highly encouraged to apply!**
**WITH FREE MEAL, TRANSPORTATION ALLOWANCE.**
**Customer Service Representative**
A **Customer Service Representative** is responsible for delivering outstanding support to the clients of the biggest and most sought-after brands.
**Responsibilities**:
- Answering incoming calls from customers
- Sorting out customers’ inquiries or requests
- Ensuring that customers’ requests are managed in an appropriate and timely manner
- Developing, organizing, and maintaining accurate files
- Delivering a high caliber of service in a friendly, confident, and informed manner
**Requirements**:
- College level with or without BPO experience
- At least SHS/HS graduate or equivalent with diploma
- With at least 6 months of BPO experience
- Good to excellent English communication skills
- Excellent customer service, problem-solving, and multitasking skills
- Computer literate
- Can start asap
- Can go onsite
**Offer**:
- Up to Php 27,000 salary
- Plus allowances
- Monthly performance incentives
- Leave Credits
- Insurance Coverage
- HMO
- Career development and advancement opportunities
**#JoinCNXC now and let’s be #DifferentTogether!**
**Salary**: Php18,000.00 - Php25,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (required)
**Will report to**:Quezon City
**Note: Assessments will be done onsite at Taytay, Rizal. Those who are residing within or near Taytay, Rizal are highly encouraged to apply!**
**WITH FREE MEAL, TRANSPORTATION ALLOWANCE.**
**Customer Service Representative**
A **Customer Service Representative** is responsible for delivering outstanding support to the clients of the biggest and most sought-after brands.
**Responsibilities**:
- Answering incoming calls from customers
- Sorting out customers’ inquiries or requests
- Ensuring that customers’ requests are managed in an appropriate and timely manner
- Developing, organizing, and maintaining accurate files
- Delivering a high caliber of service in a friendly, confident, and informed manner
**Requirements**:
- College level with or without BPO experience
- At least SHS/HS graduate or equivalent with diploma
- With at least 6 months of BPO experience
- Good to excellent English communication skills
- Excellent customer service, problem-solving, and multitasking skills
- Computer literate
- Can start asap
- Can go onsite
**Offer**:
- Up to Php 27,000 salary
- Plus allowances
- Monthly performance incentives
- Leave Credits
- Insurance Coverage
- HMO
- Career development and advancement opportunities
**#JoinCNXC now and let’s be #DifferentTogether!**
**Salary**: Php18,000.00 - Php25,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (required)
This advertiser has chosen not to accept applicants from your region.
7
Customer Service
Manila, Metropolitan Manila
BPO Career Center
Posted today
Job Viewed
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
- High school diploma with six months of relevant experience preferred. **Only those applicants that have a call center experience will be contacted.**
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed.
**Job Types**: Full-time, Permanent
**Salary**: Up to Php25,000.00 per month
**Benefits**:
- Health insurance
- Paid training
- Work from home
Schedule:
- 8 hour shift
- Rotational shift
Supplemental pay types:
- 13th month salary
- Overtime pay
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
- High school diploma with six months of relevant experience preferred. **Only those applicants that have a call center experience will be contacted.**
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed.
**Job Types**: Full-time, Permanent
**Salary**: Up to Php25,000.00 per month
**Benefits**:
- Health insurance
- Paid training
- Work from home
Schedule:
- 8 hour shift
- Rotational shift
Supplemental pay types:
- 13th month salary
- Overtime pay
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative
Pasay, National Capital Region
Dynamic Talent Solutions
Posted 1 day ago
Job Viewed
Job Description
The Customer Resolutions agent will provide and maintain excellent customer relations by ensuring customer inquiries are handled in a prompt, efficient, courteous, effective, and professional manner. Assist customer queries, collect loan payments, and resolve delinquent customer loans by leveraging retention and liquidation strategies. Manage customer contact through inbound call queues and outbound dialer campaigns. Adhere to investor servicing guidelines and internal policies and procedures.
br>
Display effective collection techniques, call handling skills, and negotiate with confidence to obtain delinquency resolution.
Provide accurate and relevant information to the customer.
Inbound and outbound calls for loans current month owing through foreclosure (Customer Service and Collection Calls in English)
Effectively provide prompt, accurate and professional responses to customer inquiries
Successfully resolve routine inquiries regarding payments, escrow, loan terms etc.
Display active listening skills
Document loan activity on MSP
Actively collect on past due payments
Establish payment arrangements and determine strategies to resolve delinquency
Foreclosure questions and concerns
Determine the reason for default
Counsel customers about consequences of delinquency
Maintaining service levels and call center performance metrics - Schedule Adherence, Average Call Handle Time, Attendance / Availability
Payment Collection and Deal Production
Requirements
College degree preferred.
Open to College undergraduates with 12 months BPO experience preferable in collections department.
Ability to handle customer escalations and is the go-to person for leadership to handle more difficult calls.
Demonstrates positive attitude, adds to a positive team morale and is eager to take on and learn new things.
Ability to work independently.
B2 level English communication skill verbal or written
Stable Internet connection – Hybrid work from home model
br>
Display effective collection techniques, call handling skills, and negotiate with confidence to obtain delinquency resolution.
Provide accurate and relevant information to the customer.
Inbound and outbound calls for loans current month owing through foreclosure (Customer Service and Collection Calls in English)
Effectively provide prompt, accurate and professional responses to customer inquiries
Successfully resolve routine inquiries regarding payments, escrow, loan terms etc.
Display active listening skills
Document loan activity on MSP
Actively collect on past due payments
Establish payment arrangements and determine strategies to resolve delinquency
Foreclosure questions and concerns
Determine the reason for default
Counsel customers about consequences of delinquency
Maintaining service levels and call center performance metrics - Schedule Adherence, Average Call Handle Time, Attendance / Availability
Payment Collection and Deal Production
Requirements
College degree preferred.
Open to College undergraduates with 12 months BPO experience preferable in collections department.
Ability to handle customer escalations and is the go-to person for leadership to handle more difficult calls.
Demonstrates positive attitude, adds to a positive team morale and is eager to take on and learn new things.
Ability to work independently.
B2 level English communication skill verbal or written
Stable Internet connection – Hybrid work from home model
This advertiser has chosen not to accept applicants from your region.
9