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Manulife Contact Center is looking for Customer Service Professional (₱30,000 Sign-On Bonus for hires starting September 1 - November 30, 2025) who are genuinely excited to help our customers. In this role, you will engage and connect with clients across the United States/Canada/Asia to provide product and services information and help resolve emerging concerns.

Position Responsibilities

• Answer incoming customer calls regarding policy / contract information, issues, service questions and general client concerns
• Deliver excellent customer service by accurately and efficiently answering customer inquiries and request
• Resolve or negotiate "win-win" solutions to caller issues directly or by consulting with appropriate resources
• Document and track significant caller discussions or complaints and follow-up customer calls whenever necessary
• Regularly communicate significant production updates and challenges to management as well as to the business unit in a timely manner, in verbal and written formats

Required Qualifications:

• EXPERIENCE: At least one year of call center experience (international voice) handling banking account/s
• EDUCATION: High School/Senior High/Vocational Course/1-year completed in a Bachelor's program
• SCHEDULE: Amenability to work at night full-time, shifting schedules, weekends, and Philippine holidays (when needed)
• HYBRID WORK ARRANGEMENT: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation) Should also be amenable to work in U.P. Ayala Land Technohub, Quezon City

Preferred Qualifications:

• Excellent English communication skills (spoken and writing).
• Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service).
• Strong analytical and problem solving skills to comprehend, solution and act on presented customer concern or problem.
• Minimum keyboarding skills of at least 35 words per minute.
• Ability to multi-task and navigate multiple applications at the same time.

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

Manulife Contact Center is looking for Customer Service Representatives who are genuinely excited to help our customers. In this role, you will engage and connect with clients across the United States/Canada/Asia to provide product and services information and help resolve emerging concerns.

Position Responsibilities

• Answer incoming customer calls regarding policy / contract information, issues, service questions and general client concerns
• Deliver excellent customer service by accurately and efficiently answering customer inquiries and request
• Resolve or negotiate "win-win" solutions to caller issues directly or by consulting with appropriate resources
• Document and track significant caller discussions or complaints and follow-up customer calls whenever necessary
• Regularly communicate significant production updates and challenges to management as well as to the business unit in a timely manner, in verbal and written formats

Required Qualifications:

• EXPERIENCE: At least one year of call center experience (international voice) handling banking account/s
• EDUCATION: High School/Senior High/Vocational Course/1-year completed in a Bachelor's program
• SCHEDULE: Amenability to work at night full-time, shifting schedules, weekends, and Philippine holidays (when needed)
• HYBRID WORK ARRANGEMENT: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation) Should also be amenable to work in U.P. Ayala Land Technohub, Quezon City

Preferred Qualifications:

• Excellent English communication skills (spoken and writing)
• Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service)
• Strong analytical and problem solving skills to comprehend, solution and act on presented customer concern or problem
• Minimum keyboarding skills of at least 35 words per minute
• Ability to multi-task and navigate multiple applications at the same time.

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

Hybrid

• Deals with Debit and credit card fraudulent transaction and authentication
• Perform moderately complex customer support tasks by utilizing solid communication, and verbal and written skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim
• Regularly receive direction from supervisor and escalate questions or issues
• Interact with immediate team and functional area on wider range of information, plus internal or external customers

Required Qualifications:

• At least 6 months of Customer Service Experience in BPO Industry
• Completed at least 2 years of college education

Job Expectations:

• Must be able to attend full duration of required training period
• Ability to work additional hours as needed
• Must work on-site at the location posted
• Must be amenable for 100% voice function
• Must be flexible with the work schedule

About the Role

We're seeking a detail-oriented and reliable Client Support & Bookings Coordinator to join our team. This role is perfect for someone with strong organizational skills and experience working with CRMs or client databases. You'll play a key role in managing client bookings, processing requests, and supporting clients with access to our platforms.

Key Responsibilities

• Process new booking requests using HubSpot CRM and Halaxy PMS
• Manage client exit requests via HubSpot CRM and Halaxy PMS
• Rebook existing clients through HubSpot CRM and Halaxy PMS
• Respond to incoming text messages through our phone system
• Set up and send logins to clients requesting access to our support platforms

Must Haves

• Strong attention to detail and accuracy in work
• Experience working with CRMs or client databases
• Excellent communication and organizational skills

Nice to Have

• Familiarity with Halaxy software (training can be provided if not experienced)
• Previous experience in a client service, admin, or bookings role

Systems You'll Use

• HubSpot CRM
• Halaxy PMS
• Phone and messaging system

Job Type: Part-time

Pay: Php36,714.00 per month

Benefits:

• Work from home

Application Question(s):

• Are you currently BIR-registered? If not, would you be open to registering?

Experience:

• Healthcare: 1 year (Preferred)
• Project management: 1 year (Preferred)

Work Location: Remote