202 Banking Consultant jobs in the Philippines
Everyday Banking Consultant
Posted today
Job Viewed
Job Description
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About The Role
As an
Everyday Banking Consultant
in our Customer Contact Centre Business Unit, you'll play a key role in helping our Australian customers with a variety of Retail, Cards and Digital Banking solutions, troubleshoot customer enquiries they may have and provide information on any other products or services that may be relevant. This role is responsible for the servicing of customer requests and enquiries in a timely and effective manner. These positions will typically process high volumes of routine enquiries. The key capability for these positions is effective customer servicing as opposed to requiring extensive knowledge of a specific process or policy to be effective.
Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours
Role Type:
Permanent, Full-time
Role Primary Location:
MDC 100 Building, Eastwood, Libis, Quezon City
Role Secondary Location:
Solaris One Building, 130 Dela Rosa St., Legaspi Village, Makati City
Work Hours:
People looking to join these teams will need to be flexible to rotate hours and shift schedule to support the changing customer habits and contacts.
What will your day look like?
As Everyday Banking Consultant, you will:
- Ensuring first call resolution for customers contacting us through our voice channel by consistently utilizing available tools and resources.
- Resolve customers' enquiries in an efficient and timely manner by understanding their needs, identifying the root cause of the enquiry and providing appropriate and permanent fix.
- Escalating to an appropriate specialist banker or team of experts to deliver timely and accurate resolution, when necessary.
- Empower our customer to bank with us anytime using our Digital & Self-service channels and contribute to our strategic goal of digital first adoption.
- Become brand ambassadors for ANZ by providing best customer experience in all voice interactions with the goal of positive NPS returns.
- Work in a professional environment meeting customer-centric, financial and risk metrics and targets as necessary
- Build your skills and banking knowledge quickly through on-going formal training and mentorship from your leaders.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
- Excellent English communication skills (both verbal and written) including the ability to engage and manage conversations with other nationalities.
- With solid contact centre experience with an English-speaking client base, preferably from the US or Australia.
- Understanding of the contact centre environment i.e., the major KPIs; the dynamics of the contact centre work and the various technologies being utilised to support the overall business model.
You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?
ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manila play a critical role in executing our strategy and deliver what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world. Our expertise and services make us a bank, and our people, purpose, and culture makes us ANZ. We're proud of the inclusive culture we're renowned for where 90 percent of our people feel they belong.
We provide our people with a range of benefits including access to health and wellbeing services. We also have flexible working options so that our people can 'make work, work for them'.
We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
To find out more about working at ANZ visit You can apply for this role by visiting ANZ Careers and searching for reference number
73686
.
Job Posting End Date
20/12/2024 , 11.59pm, (Melbourne Australia)
Business Analysis Manager
Posted today
Job Viewed
Job Description
Position: Business Analysis Manager
Work Setup: Onsite (IT Park, Cebu)
Schedule: PH Night Shift
What You'll Be Doing
We're looking for a Business Analysis Manager with a passion for uncovering the why behind the what —someone who thrives on identifying root causes and translating complex data into actionable strategies that drive business outcomes.
In this role, you will:
- Lead business analysis initiatives to create data-driven roadmaps and strategic insights that support customer experience, revenue growth, and operational excellence.
- Develop and manage executive dashboards, KPI frameworks, and performance reports to provide clear visibility into business performance.
- Act as a key representative in cross-functional meetings, ensuring business needs are aligned with evolving KPIs, reporting standards, and new tools or technologies.
- Oversee and support complex data analysis requests across multiple departments, serving as a subject matter expert in data interpretation and insight generation.
- Leverage advanced analytics, storytelling, and visualization skills to communicate findings effectively to executives and stakeholders.
Key Responsibilities
1. Resource & Project Management
- Oversee the allocation and utilization of resources to meet project objectives.
- Ensure projects are executed on schedule while maintaining optimal productivity and quality standards.
2. Advanced Analytics & Insights
- Apply text analytics and NLP modeling (using tools such as Verint, Qualtrics, or Medallia) to analyze customer interactions, identify trends, and derive actionable insights.
- Perform predictive modeling and forecasting to support decision-making related to sales, retention, and operational efficiency.
- Manage and interpret large datasets, conducting trend analysis and root cause investigations to support business performance improvements.
3. Data Management & KPI Development
- Own the development and monitoring of performance metrics across sales, service, and retention functions.
- Drive ROI analysis, GTC performance, and conversion funnel optimization for digital channels.
- Enable accountability and performance improvement through AI-driven call flow optimization, coaching tools, and automation programs.
4. Cross-Functional Collaboration
- Partner with Finance, Operations, Marketing, and Global Services teams to deliver integrated forecasting models and business performance reports.
- Support strategic planning by delivering insightful analysis and scenario modeling for executive decision-making.
5. Strategic & Executive Communication
- Deliver executive-level presentations with a strong narrative-building capability, synthesizing diverse data into compelling and actionable insights.
- Use data visualization and storytelling techniques to communicate complex analyses clearly to leadership teams.
What We're Looking For
- Bachelor's degree in Business, Analytics, Economics, or related field (or equivalent experience).
- 10+ years of experience in business analysis, operations, or service-related roles within large-scale, diverse organizations.
- Proven expertise in data analytics and text analytics tools (NLP, Verint, Qualtrics, Medallia).
- Advanced skills in Excel (VLOOKUP, HLOOKUP, Macros) and data visualization (Tableau, Power BI, QlikView, or Looker).
- Strong background in predictive modeling, process improvement, and KPI development.
- Excellent communication and storytelling skills with the ability to influence executive stakeholders.
- Demonstrated success in leading cross-functional projects and implementing process improvements.
RPA-Business Analysis
Posted today
Job Viewed
Job Description
Must-Have:
- 5+ years of business analysis or process improvement experience, preferably within an RPA or digital transformation program.
- Strong understanding of UiPath or other RPA tools (exposure to Studio, Orchestrator, Automation Hub is a plus).
- Proficiency in process modeling (e.g., BPMN, Visio).
- Experience in creating business cases, ROI calculations, and impact-effort assessments.
- Excellent communication, facilitation, and stakeholder management skills.
Nice to Have:
- UiPath Business Analyst Foundation or other UiPath certifications.
- Experience using UiPath Automation Hub or similar idea/intake management tools.
- Familiarity with Agile delivery and tools like Jira, Azure DevOps etc
- Exposure to document understanding, AI integrations, or process mining (e.g., Task Mining, Process Mining).
NOTE: Please share your resume to
Professional, Business Analysis
Posted today
Job Viewed
Job Description
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart. Learn more at
Job Description:
In this role you will be the primary point of contact and subject matter expert for export compliance systems operations, advise with compliance knowledge and technical expertise. You will be responsible for working with stakeholders to analyze business scenarios in various ERP systems via building reporting tools (queries) and data analyses, propose and validate solutions by performing UAT and production QA to meet business needs. The ideal candidate will also help drive process improvements by sharing the primary objective to increase efficiencies, accuracies and productivities.
Major Responsibility:
Export Compliance Program Management for Clients
- Collaborate with high profile clients and project leads on multiple large projects that span across multiple platforms or ERPs (SAP, IMFirst, Impulse, Shipwire, etc.) and multiple development teams
- Advise with compliance knowledge and technical expertise during the requirements gathering process
Major Responsibility:
Automation, Process Improvement and System Enhancement
- Partner cross-functionally to create and provide data and system requirements needed to develop metrics.
- Initiate in delivering business and systems process automation improvements and provide solutions with primary objective to increase efficiencies, accuracies and productivity.
- capture feature/function information at varying levels and document them in a requirements management tool (BRDs, JIRA, etc.)
- Create test cases and provide UAT results
Major Responsibility:
Performance Metrics, Reporting, and Analysis
- Develops key performance metrics and dashboards and presentations to help drive key business decision-making and provide data-driven improvement recommendations through data mining and analyses.
- Detailed monthly reports along with occasional ad hoc reporting will be required
Major Responsibility:
Supporting Systems Operations and Auditing
- Resolve issues and bug reports raised by users in a timely manner.
- Enhance scripts/applications based on additional new requirements.
- Produce technical design as required. Create and maintain documentations to provide a comprehensive understanding of scripts/applications.
Major Responsibility:
Export Operations Administration
- Manage meetings with internal stakeholders and external clients.
- Provide timely updates on different phases of the project.
JOB QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS:
- Education: Bachelor's degree.
- Experience: Previous analytical experience required. With at least 3 to 5 years functional experience as a Business Analyst/Reports Developer.
- Excellent interpersonal, verbal and written communication skills
A complex level of knowledge of the MS office Suite, including:
MS Excel – writing macros, developing formulas, using functions such as pivot and lookup tables
- MS Access – multi-table queries, report generation, macros, forms (preferred)
General knowledge in MS Outlook, Word, Power Point.
Experience with Query Languages (SQL, VBA Macro)
- Working knowledge with Magellan or other Business Intelligence software, creating queries and report generation is a plus
- Familiarity with ERP system such as SAP/GTS, or other Trade Compliance systems and tools is a plus.
- Ability to analyze and interpret statistical reports.
- Time management, prioritization, and organizational skills; ability to prioritize among demanding and sometimes conflicting requirements.
- Attention to detail and data integrity; with high level of diligence and professionalism
- Willing to work in night shift
- Hybrid work set-up
- This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all of these duties.
Business Analysis Manager
Posted today
Job Viewed
Job Description
Position: Business Analysis Manager
Work Setup: Onsite (IT Park, Cebu)
Schedule: PH Night Shift
What You'll Be Doing
We're looking for a Business Analysis Manager with a passion for uncovering the why behind the what —someone who thrives on identifying root causes and translating complex data into actionable strategies that drive business outcomes.
In this role, you will:
- Lead business analysis initiatives to create data-driven roadmaps and strategic insights that support customer experience, revenue growth, and operational excellence.
- Develop and manage executive dashboards, KPI frameworks, and performance reports to provide clear visibility into business performance.
- Act as a key representative in cross-functional meetings, ensuring business needs are aligned with evolving KPIs, reporting standards, and new tools or technologies.
- Oversee and support complex data analysis requests across multiple departments, serving as a subject matter expert in data interpretation and insight generation.
- Leverage advanced analytics, storytelling, and visualization skills to communicate findings effectively to executives and stakeholders.
Key Responsibilities
1. Resource & Project Management
- Oversee the allocation and utilization of resources to meet project objectives.
- Ensure projects are executed on schedule while maintaining optimal productivity and quality standards.
2. Advanced Analytics & Insights
- Apply text analytics and NLP modeling (using tools such as Verint, Qualtrics, or Medallia) to analyze customer interactions, identify trends, and derive actionable insights.
- Perform predictive modeling and forecasting to support decision-making related to sales, retention, and operational efficiency.
- Manage and interpret large datasets, conducting trend analysis and root cause investigations to support business performance improvements.
3. Data Management & KPI Development
- Own the development and monitoring of performance metrics across sales, service, and retention functions.
- Drive ROI analysis, GTC performance, and conversion funnel optimization for digital channels.
- Enable accountability and performance improvement through AI-driven call flow optimization, coaching tools, and automation programs.
4. Cross-Functional Collaboration
- Partner with Finance, Operations, Marketing, and Global Services teams to deliver integrated forecasting models and business performance reports.
- Support strategic planning by delivering insightful analysis and scenario modeling for executive decision-making.
5. Strategic & Executive Communication
- Deliver executive-level presentations with a strong narrative-building capability, synthesizing diverse data into compelling and actionable insights.
- Use data visualization and storytelling techniques to communicate complex analyses clearly to leadership teams.
What We're Looking For
- Bachelor's degree in Business, Analytics, Economics, or related field (or equivalent experience).
- 10+ years of experience in business analysis, operations, or service-related roles within large-scale, diverse organizations.
- Proven expertise in data analytics and text analytics tools (NLP, Verint, Qualtrics, Medallia).
- Advanced skills in Excel (VLOOKUP, HLOOKUP, Macros) and data visualization (Tableau, Power BI, QlikView, or Looker).
- Strong background in predictive modeling, process improvement, and KPI development.
- Excellent communication and storytelling skills with the ability to influence executive stakeholders.
- Demonstrated success in leading cross-functional projects and implementing process improvements.
Business Analysis Manager
Posted today
Job Viewed
Job Description
Position: Business Analysis Manager
Work Setup:
Onsite (IT Park, Cebu)
Schedule:
PH Night Shift
What You'll Be Doing
We're looking for a
Business Analysis Manager
with a passion for uncovering the
why
behind the
what
—someone who thrives on identifying root causes and translating complex data into actionable strategies that drive business outcomes.
In this role, you will:
- Lead business analysis initiatives
to create data-driven roadmaps and strategic insights that support customer experience, revenue growth, and operational excellence. - Develop and manage
executive dashboards, KPI frameworks, and performance reports
to provide clear visibility into business performance. - Act as a
key representative
in cross-functional meetings, ensuring business needs are aligned with evolving KPIs, reporting standards, and new tools or technologies. - Oversee and support
complex data analysis requests
across multiple departments, serving as a subject matter expert in data interpretation and insight generation. - Leverage
advanced analytics, storytelling, and visualization skills
to communicate findings effectively to executives and stakeholders.
Key Responsibilities
1. Resource & Project Management
- Oversee the allocation and utilization of resources to meet project objectives.
- Ensure projects are executed on schedule while maintaining optimal productivity and quality standards.
2. Advanced Analytics & Insights
- Apply
text analytics and NLP modeling
(using tools such as Verint, Qualtrics, or Medallia) to analyze customer interactions, identify trends, and derive actionable insights. - Perform
predictive modeling and forecasting
to support decision-making related to sales, retention, and operational efficiency. - Manage and interpret large datasets, conducting
trend analysis and root cause investigations
to support business performance improvements.
3. Data Management & KPI Development
- Own the development and monitoring of
performance metrics
across sales, service, and retention functions. - Drive
ROI analysis, GTC performance, and conversion funnel optimization
for digital channels. - Enable accountability and performance improvement through
AI-driven call flow optimization, coaching tools, and automation programs
.
4. Cross-Functional Collaboration
- Partner with
Finance, Operations, Marketing, and Global Services teams
to deliver integrated forecasting models and business performance reports. - Support strategic planning by delivering
insightful analysis and scenario modeling
for executive decision-making.
5. Strategic & Executive Communication
- Deliver
executive-level presentations
with a strong narrative-building capability, synthesizing diverse data into compelling and actionable insights. - Use
data visualization and storytelling techniques
to communicate complex analyses clearly to leadership teams.
What We're Looking For
- Bachelor's degree
in Business, Analytics, Economics, or related field (or equivalent experience). - 10+ years of experience
in business analysis, operations, or service-related roles within large-scale, diverse organizations. - Proven expertise in
data analytics and text analytics tools
(NLP, Verint, Qualtrics, Medallia). - Advanced skills in
Excel
(VLOOKUP, HLOOKUP, Macros) and
data visualization
(Tableau, Power BI, QlikView, or Looker). - Strong background in
predictive modeling, process improvement, and KPI development
. - Excellent
communication and storytelling skills
with the ability to influence executive stakeholders. - Demonstrated success in
leading cross-functional projects
and implementing process improvements.
Job Type: Full-time
Application Question(s):
- How many years of experience do you have in business analysis?
- How many years of experience do you have working with data visualization tools (e.g., Power BI, Tableau, etc.)?
- How many years of experience do you have in driving or supporting process improvement initiatives?
- Have you managed or mentored other Business Analysts before? If yes, how many?
- What are the core tools or platforms you've used in your business analysis work (e.g., SQL, Excel, Python, Jira, etc.)?
- How much is your desired salary for the role?
- Are you amenable to report onsite at IT Park, Cebu?
Work Location: In person
Officer - Business Analysis
Posted today
Job Viewed
Job Description
I. MAJOR RESPONSIBILITIES AND DUTIES:
- Performs business analysis for projects of low to medium complexity.
- Engages stakeholders and business owners to understand, define, validate and document business requirements.
- Analyzes business requirements and identify risks and gaps in requirements/processes. Work with subject matter experts and stakeholders to understand, resolve, validate and document.
- Coordinates and facilitates requirements gathering meetings. Track requirements status throughout the project.
- Documents and facilitates approval of business requirements in various forms such as Change Request, Business Requirements Document, Interface Requirements Document, Business Process Workflows.
- Participates in Vendor Sourcing activities by providing input on business requirements as selection criteria.
- Documents requirements traceability with support from testing team and project manager.
- Serves as a subject matter expert on business requirements and related applications.
- Works with manager and/or Sr. Specialist to prioritize workload as needed.
- Assists in identifying potential business risk in fixes for system issues or bugs.
- Conducts in-depth system training to business users as needed.
- Provides input on system training content related to business process and user functionality.
II. JOB SPECIFICATIONS
Educational Requirement:
- Bachelor's Degree in IT/Business or equivalent years of experience.
- Any related IT, Management or Technical type certification is an advantage.
Experience Requirements:
- 1+ years experience in IT Business Analysis
- Knowledge of Casino, Hotel, Finance, Food & Beverage, Back of House Admin applications is a plus.
Leadership Skills:
- Facilitation and coordination skills
- Ability to build and maintain stakeholder and business user confidence
- Initiative and proactiveness in communicating risks and gaps related to requirements to facilitate resolution.
- Ability to communicate with individuals and groups from all levels of the organization.
- Good problems solving skills
- Ability to think critically and evaluate solution options
Technical Skills:
- Business Analysis
- Business Requirements Documentation
- Business Requirements Management
- Process mapping and documentation
- Advanced knowledge of MS Office applications
- Working knowledge of MS Visio
Other Qualifications:
- Excellent verbal and written communication skills.
- Proficiency in both spoken and written English is a must.
- Tagalog and Japanese speaking is an advantage but not an absolute necessity.
- Excellent attention to detail; Highly analytical
- Good time management and organization skills.
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Business Analysis Professional
Posted today
Job Viewed
Job Description
It's fun to work in a company where people truly BELIEVE in what they're doing
Accelerate your career. Join the organization that's driving the world's technology and shape the future.
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart. Learn more at
Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey
We are seeking a highly skilled and detail-oriented Reports Developer with strong business analysis capabilities to join our team. This role is ideal for someone who thrives in data-heavy environments, enjoys solving complex problems, and can communicate insights effectively across teams.
Key Responsibilities- Develop, maintain, and optimize reports and dashboards using Power BI, Excel Macros, and SQL.
- Perform advanced data analysis using Python and SAP to support business decisions.
- Handle and process large datasets (100K+ rows) with accuracy and efficiency.
- Collaborate with stakeholders to gather reporting requirements and translate them into actionable insights.
- Ensure data integrity, consistency, and compliance across all reporting platforms.
- Troubleshoot and resolve reporting issues, discrepancies, and automation errors.
- Participate in continuous improvement initiatives and reporting automation projects.
- Minimum 5 years of experience in business analysis and reports development.
- Proficient in Excel Macros, SQL, Python, Power BI, and SAP.
- Demonstrated experience handling large datasets (100K+ rows).
- Strong analytical and problem-solving skills.
- Excellent English communication skills—both written and verbal.
- Willingness and ability to work on a permanent night shift.
- Open to working 10+ RTO (Return to Office) days monthly.
- Competitive compensation and benefits package.
- Opportunities for career growth and skill development.
- Collaborative and inclusive work environment.
- Exposure to global business operations and advanced analytics tools.
Business Analysis Professional
Posted today
Job Viewed
Job Description
It's fun to work in a company where people truly BELIEVE in what they're doing
Accelerate your career. Join the organization that's driving the world's technology and shape the future.
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart. Learn more at
Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey
We are seeking a highly skilled and detail-oriented Reports Developer with strong business analysis capabilities to join our team. This role is ideal for someone who thrives in data-heavy environments, enjoys solving complex problems, and can communicate insights effectively across teams.
Key Responsibilities- Develop, maintain, and optimize reports and dashboards using Power BI, Excel Macros, and SQL, with a strong understanding of tool limitations (e.g., Excel row limits).
- Perform advanced data analysis using Python (optional) and SAP to support business decisions.
- Handle and process large datasets (100K+ rows) with accuracy and efficiency.
- Confidently debug and explain macros — whether self-created or inherited — with minimal supervision.
- Collaborate with cross-functional teams to gather requirements and support UAT testing, process coordination, and automation requests.
- Ensure data integrity and compliance across platforms.
- Proactively troubleshoot issues and contribute to automation and continuous improvement initiatives.
- With 4- 5 years of experience in business analysis and report development.
- Strong proficiency in Excel Macros (including creation, debugging, and explanation), SQL, Power BI, and SAP.
- Clear understanding of Excel limitations (e.g., row limits, performance constraints).
- Experience working with ERP systems (SAP) and coordinating with multiple teams/functions.
- Ability to provide specific examples of past work, including situational problem-solving and stakeholder coordination.
- Excellent English communication skills — able to explain technical concepts clearly and confidently.
- Comfortable working a permanent night shift and reporting to the office at least 10 days per month.
- Reliable equipment and professional presence during virtual interviews.
- With Bachelor's Degree of any related course
- Competitive compensation and benefits package.
- Opportunities for career growth and skill development.
- Collaborative and inclusive work environment.
- Exposure to global business operations and advanced analytics tools.
Business Analysis Manager
Posted today
Job Viewed
Job Description
Position: Business Analysis Manager
Work Setup: Onsite (IT Park, Cebu)
Schedule: PH Night Shift
What You'll Be Doing
We're looking for a Business Analysis Manager with a passion for uncovering the why behind the what —someone who thrives on identifying root causes and translating complex data into actionable strategies that drive business outcomes.
In this role, you will:
- Lead business analysis initiatives to create data-driven roadmaps and strategic insights that support customer experience, revenue growth, and operational excellence.
- Develop and manage executive dashboards, KPI frameworks, and performance reports to provide clear visibility into business performance.
- Act as a key representative in cross-functional meetings, ensuring business needs are aligned with evolving KPIs, reporting standards, and new tools or technologies.
- Oversee and support complex data analysis requests across multiple departments, serving as a subject matter expert in data interpretation and insight generation.
- Leverage advanced analytics, storytelling, and visualization skills to communicate findings effectively to executives and stakeholders.
Key Responsibilities
1. Resource & Project Management
- Oversee the allocation and utilization of resources to meet project objectives.
- Ensure projects are executed on schedule while maintaining optimal productivity and quality standards.
2. Advanced Analytics & Insights
- Apply text analytics and NLP modeling (using tools such as Verint, Qualtrics, or Medallia) to analyze customer interactions, identify trends, and derive actionable insights.
- Perform predictive modeling and forecasting to support decision-making related to sales, retention, and operational efficiency.
- Manage and interpret large datasets, conducting trend analysis and root cause investigations to support business performance improvements.
3. Data Management & KPI Development
- Own the development and monitoring of performance metrics across sales, service, and retention functions.
- Drive ROI analysis, GTC performance, and conversion funnel optimization for digital channels.
- Enable accountability and performance improvement through AI-driven call flow optimization, coaching tools, and automation programs.
4. Cross-Functional Collaboration
- Partner with Finance, Operations, Marketing, and Global Services teams to deliver integrated forecasting models and business performance reports.
- Support strategic planning by delivering insightful analysis and scenario modeling for executive decision-making.
5. Strategic & Executive Communication
- Deliver executive-level presentations with a strong narrative-building capability, synthesizing diverse data into compelling and actionable insights.
- Use data visualization and storytelling techniques to communicate complex analyses clearly to leadership teams.
What We're Looking For
- Bachelor's degree in Business, Analytics, Economics, or related field (or equivalent experience).
- 10+ years of experience in business analysis, operations, or service-related roles within large-scale, diverse organizations.
- Proven expertise in data analytics and text analytics tools (NLP, Verint, Qualtrics, Medallia).
- Advanced skills in Excel (VLOOKUP, HLOOKUP, Macros) and data visualization (Tableau, Power BI, QlikView, or Looker).
- Strong background in predictive modeling, process improvement, and KPI development.
- Excellent communication and storytelling skills with the ability to influence executive stakeholders.
- Demonstrated success in leading cross-functional projects and implementing process improvements.
Job Type: Full-time
Pay: Php80, Php120,000.00 per month
Application Question(s):
- How many years of experience do you have in business analysis?
- How many years of experience do you have working with data visualization tools (e.g., Power BI, Tableau, etc.)?
- How many years of experience do you have in driving or supporting process improvement initiatives?
- Have you managed or mentored other Business Analysts before? If yes, how many?
- What are the core tools or platforms you've used in your business analysis work (e.g., SQL, Excel, Python, Jira, etc.)?
- How much is your desired salary for the role?
- Are you amenable to report onsite at IT Park, Cebu?
Work Location: In person