1,151 Banking Associate jobs in the Philippines
Customer Service Associate/Banking Hybrid Setup
National Capital Region, National Capital Region
J-K Network Services
Posted 5 days ago
Job Viewed
Job Description
COMPANY PROFILE: This company is a multinational banking and financial services company here in the Philippines for over 30 years. This company is a Top and leading bank in Asia.
br>Position: Customer Service Associate/Banking
Company Industry: Banking & Finance
Work Location: Eastwood, Quezon City
Work Schedule: Shifting Schedule
Salary: Php 37,000
Training: On Site Work Set-up
After the Training: Hybrid Work Set-Up
JOB REQUIREMENT:
Open for Non-Bachelors Degree
At least 2 years of experience as a Customer Service Specialist.
Experience working in a BPO company is an advantage.
Amenable to attend face to face interview
Amenable to be train on site
JOB RESPONSIBILITIES:
Ensuring first call resolution for customers contacting us through our voice channel by consistently utilizing available tools and resources.
Introduce, promote and assist customers with digital banking solutions to meet customer needs.
Contribute to fulfilling customer's needs by providing personal banking products and services with a customer-centric approach.
Manage customer feedback and inquiries effectively.
Responsible for overseeing all aspects of their clients' accounts, providing them with banking services like loans or credit cards, and advising investment opportunities.
RECRUITMENT PROCESS:
Assessment (ONLINE)
HR Screening (PHONE)
Operations Interview (FACE TO FACE)
Reference Check
Job Offer
br>Position: Customer Service Associate/Banking
Company Industry: Banking & Finance
Work Location: Eastwood, Quezon City
Work Schedule: Shifting Schedule
Salary: Php 37,000
Training: On Site Work Set-up
After the Training: Hybrid Work Set-Up
JOB REQUIREMENT:
Open for Non-Bachelors Degree
At least 2 years of experience as a Customer Service Specialist.
Experience working in a BPO company is an advantage.
Amenable to attend face to face interview
Amenable to be train on site
JOB RESPONSIBILITIES:
Ensuring first call resolution for customers contacting us through our voice channel by consistently utilizing available tools and resources.
Introduce, promote and assist customers with digital banking solutions to meet customer needs.
Contribute to fulfilling customer's needs by providing personal banking products and services with a customer-centric approach.
Manage customer feedback and inquiries effectively.
Responsible for overseeing all aspects of their clients' accounts, providing them with banking services like loans or credit cards, and advising investment opportunities.
RECRUITMENT PROCESS:
Assessment (ONLINE)
HR Screening (PHONE)
Operations Interview (FACE TO FACE)
Reference Check
Job Offer
This advertiser has chosen not to accept applicants from your region.
0
Banking and Finance Associate
National Capital Region, National Capital Region
Orbit Dynamics
Posted 23 days ago
Job Viewed
Job Description
Job Description:
br>We are looking for dedicated and customer-focused individuals to join our team as Customer Service Representatives for our Banking and Financial Services (BFS) account.
Key Responsibilities:
• Handle inbound and outbound customer interactions related to banking or financial services. < r>
• Resolve inquiries regarding account transactions, loan or mortgage status, and brokerage information. < r>
• Ensure customer satisfaction by providing accurate information and resolving concerns in a timely manner. < r>
• Follow company policies and maintain confidentiality and compliance in handling financial data. < r>
• Work effectively within a team in a shifting schedule setup. < r>
Qualifications:
• High School Graduate (minimum educational requirement) < r>
• At least 1 year of experience in a finance-related account (e.g., banking, mortgage, or brokerage) < r>
• Strong communication and problem-solving skills < r>
• Ability to work in a shifting schedule < r>
• Amenable to work on-site if required < r>
Preferred But Not Required:
• College-level education or higher < r>
• Experience in BPO/Call Center setting
br>We are looking for dedicated and customer-focused individuals to join our team as Customer Service Representatives for our Banking and Financial Services (BFS) account.
Key Responsibilities:
• Handle inbound and outbound customer interactions related to banking or financial services. < r>
• Resolve inquiries regarding account transactions, loan or mortgage status, and brokerage information. < r>
• Ensure customer satisfaction by providing accurate information and resolving concerns in a timely manner. < r>
• Follow company policies and maintain confidentiality and compliance in handling financial data. < r>
• Work effectively within a team in a shifting schedule setup. < r>
Qualifications:
• High School Graduate (minimum educational requirement) < r>
• At least 1 year of experience in a finance-related account (e.g., banking, mortgage, or brokerage) < r>
• Strong communication and problem-solving skills < r>
• Ability to work in a shifting schedule < r>
• Amenable to work on-site if required < r>
Preferred But Not Required:
• College-level education or higher < r>
• Experience in BPO/Call Center setting
This advertiser has chosen not to accept applicants from your region.
1
Sales Associate (Banking & Finance)
Makati, National Capital Region
HRTX
Posted 13 days ago
Job Viewed
Job Description
QUALIFICATIONS
- At least 6 months to 1 year of experience in sales or a related customer-facing role
- Identify and generate new sales opportunities through networking, cold calling, and client referrals.
JOB DESCRIPTION
- Identify and generate new sales opportunities through networking, cold calling, and client referrals.
- Present, promote, and sell services to prospective customers using solid knowledge of the company's offerings.
- Establish, develop, and maintain strong relationships with both new and existing clients to ensure repeat business and customer satisfaction.
- Conduct demonstrations and presentations tailored to the customers needs and preferences.
- Achieve sales targets and outcomes within schedule by managing time effectively and prioritizing high-impact activities.
- Prepare and submit sales reports, forecasts, and market feedback to management for strategic planning.
BENEFITS:
- Monthly rice subsidy and rice allowance plus additional annual allowances
- HMO, Life Insurance, Retirement Plan, and Leave Credits of 15 days VL & 30 days SL
- Variable pay/commissions
- Up to 14th month
This advertiser has chosen not to accept applicants from your region.
2
Back Office HS GRAD - Banking/Finance Associate - BPO
National Capital Region, National Capital Region
Orbit Global Careers
Posted 16 days ago
Job Viewed
Job Description
Job Description:
br>We are looking for dedicated and customer-focused individuals to join our team as Customer Service Representatives for our Banking and Financial Services (BFS) account.
Key Responsibilities:
• Handle inbound and outbound customer interactions related to banking or financial services. < r>
• Resolve inquiries regarding account transactions, loan or mortgage status, and brokerage information. < r>
• Ensure customer satisfaction by providing accurate information and resolving concerns in a timely manner. < r>
• Follow company policies and maintain confidentiality and compliance in handling financial data. < r>
• Work effectively within a team in a shifting schedule setup. < r>
Qualifications:
• High School Graduate (minimum educational requirement) < r>
• At least 1 year of experience in a finance-related account (e.g., banking, mortgage, or brokerage) < r>
• Strong communication and problem-solving skills < r>
• Ability to work in a shifting schedule < r>
• Amenable to work on-site if required < r>
We offer competitive compensation and a range of benefits to support your growth and well-being:
• Competitive salary packages < r>• Health Maintenance Organization coverage starting on Day 1 < r>• Performance-based incentives < r>• Paid training and opportunities for career advancement < r>• Life insurance and company-sponsored events < r>• 13th month pay and other supplemental bonuses < r>
Preferred But Not Required:
• College-level education or higher < r>
• Experience in BPO/Call Center setting
br>We are looking for dedicated and customer-focused individuals to join our team as Customer Service Representatives for our Banking and Financial Services (BFS) account.
Key Responsibilities:
• Handle inbound and outbound customer interactions related to banking or financial services. < r>
• Resolve inquiries regarding account transactions, loan or mortgage status, and brokerage information. < r>
• Ensure customer satisfaction by providing accurate information and resolving concerns in a timely manner. < r>
• Follow company policies and maintain confidentiality and compliance in handling financial data. < r>
• Work effectively within a team in a shifting schedule setup. < r>
Qualifications:
• High School Graduate (minimum educational requirement) < r>
• At least 1 year of experience in a finance-related account (e.g., banking, mortgage, or brokerage) < r>
• Strong communication and problem-solving skills < r>
• Ability to work in a shifting schedule < r>
• Amenable to work on-site if required < r>
We offer competitive compensation and a range of benefits to support your growth and well-being:
• Competitive salary packages < r>• Health Maintenance Organization coverage starting on Day 1 < r>• Performance-based incentives < r>• Paid training and opportunities for career advancement < r>• Life insurance and company-sponsored events < r>• 13th month pay and other supplemental bonuses < r>
Preferred But Not Required:
• College-level education or higher < r>
• Experience in BPO/Call Center setting
This advertiser has chosen not to accept applicants from your region.
3
Back Office HS GRAD - Banking/Finance Associate - BPO
Mandaluyong, National Capital Region
Orbit Jobs
Posted 16 days ago
Job Viewed
Job Description
Job Description:
br>We are looking for dedicated and customer-focused individuals to join our team as Customer Service Representatives for our Banking and Financial Services (BFS) account.
Key Responsibilities:
• Handle inbound and outbound customer interactions related to banking or financial services. < r>
• Resolve inquiries regarding account transactions, loan or mortgage status, and brokerage information. < r>
• Ensure customer satisfaction by providing accurate information and resolving concerns in a timely manner. < r>
• Follow company policies and maintain confidentiality and compliance in handling financial data. < r>
• Work effectively within a team in a shifting schedule setup. < r>
Qualifications:
• High School Graduate (minimum educational requirement) < r>
• At least 1 year of experience in a finance-related account (e.g., banking, mortgage, or brokerage) < r>
• Strong communication and problem-solving skills < r>
• Ability to work in a shifting schedule < r>
• Amenable to work on-site if required < r>
We offer competitive compensation and a range of benefits to support your growth and well-being:
• Competitive salary packages < r>• Health Maintenance Organization coverage starting on Day 1 < r>• Performance-based incentives < r>• Paid training and opportunities for career advancement < r>• Life insurance and company-sponsored events < r>• 13th month pay and other supplemental bonuses < r>
Preferred But Not Required:
• College-level education or higher < r>
• Experience in BPO/Call Center setting
br>We are looking for dedicated and customer-focused individuals to join our team as Customer Service Representatives for our Banking and Financial Services (BFS) account.
Key Responsibilities:
• Handle inbound and outbound customer interactions related to banking or financial services. < r>
• Resolve inquiries regarding account transactions, loan or mortgage status, and brokerage information. < r>
• Ensure customer satisfaction by providing accurate information and resolving concerns in a timely manner. < r>
• Follow company policies and maintain confidentiality and compliance in handling financial data. < r>
• Work effectively within a team in a shifting schedule setup. < r>
Qualifications:
• High School Graduate (minimum educational requirement) < r>
• At least 1 year of experience in a finance-related account (e.g., banking, mortgage, or brokerage) < r>
• Strong communication and problem-solving skills < r>
• Ability to work in a shifting schedule < r>
• Amenable to work on-site if required < r>
We offer competitive compensation and a range of benefits to support your growth and well-being:
• Competitive salary packages < r>• Health Maintenance Organization coverage starting on Day 1 < r>• Performance-based incentives < r>• Paid training and opportunities for career advancement < r>• Life insurance and company-sponsored events < r>• 13th month pay and other supplemental bonuses < r>
Preferred But Not Required:
• College-level education or higher < r>
• Experience in BPO/Call Center setting
This advertiser has chosen not to accept applicants from your region.
4
Customer Service
National Capital Region, National Capital Region
Peridou Inc.
Posted 2 days ago
Job Viewed
Job Description
Responding promptly and professionally to customer inquiries, complaints, and requests via phone, email, and other communication channels, experience in live selling is an advantage.
br>Troubleshooting and resolving customer issues in a timely and effective manner
Maintaining accurate records and documentation of all customer interactions
Identifying opportunities to improve customer satisfaction and implementing strategies to enhance the overall customer experience
Collaborating with cross-functional teams to ensure seamless service delivery
Providing feedback and recommendations to management to drive continuous improvement
What we're looking for
Excellent communication and interpersonal skills, with a strong focus on customer service
Proven experience in a customer-facing role, preferably in the client & sales administration industry
Ability to multitask, priorities, and work effectively in a fast-paced environment
Strong problem-solving and critical thinking skills to address and resolve customer issues
Proficient in using relevant software and technology to support customer service activities
A team player with a positive attitude and a willingness to learn and grow
What we offer
At Peridou Inc., we are committed to providing our employees with a rewarding and fulfilling work experience. Some of the key benefits and perks of working with us include:
Competitive salary and performance-based incentives
Opportunities for career development and professional growth
Flexible work arrangements and a positive work-life balance
A collaborative and supportive team environment
br>Troubleshooting and resolving customer issues in a timely and effective manner
Maintaining accurate records and documentation of all customer interactions
Identifying opportunities to improve customer satisfaction and implementing strategies to enhance the overall customer experience
Collaborating with cross-functional teams to ensure seamless service delivery
Providing feedback and recommendations to management to drive continuous improvement
What we're looking for
Excellent communication and interpersonal skills, with a strong focus on customer service
Proven experience in a customer-facing role, preferably in the client & sales administration industry
Ability to multitask, priorities, and work effectively in a fast-paced environment
Strong problem-solving and critical thinking skills to address and resolve customer issues
Proficient in using relevant software and technology to support customer service activities
A team player with a positive attitude and a willingness to learn and grow
What we offer
At Peridou Inc., we are committed to providing our employees with a rewarding and fulfilling work experience. Some of the key benefits and perks of working with us include:
Competitive salary and performance-based incentives
Opportunities for career development and professional growth
Flexible work arrangements and a positive work-life balance
A collaborative and supportive team environment
This advertiser has chosen not to accept applicants from your region.
5
Customer Service
Laguna, Laguna
Anytime Cleaners Corp.
Posted 13 days ago
Job Viewed
Job Description
Aim of Role
In this role you are responsible to carry out duty that ensure efficiency and accuracy in Order to Cash (OtC), Pick to Ship (PtS), Purchase to Pay (PtP), Transportation, Trade compliance and Warehousing related functions in your organization. br>Qualifications / Experience / Skills
2 to 3 years of relevant experience in supply chain / logistics within an industrial environment.
High level of understanding in Import and Export Procedures, Customs tariff classifications, incoterms
Marine Cargo Claims and Insurance
Computer literate with intermediate excel skills
High level of communication and organizational skills.
Exposure to ERP would be desirable.
University degree in Supply Chain / Business Administration or similar academic background.
In this role you are responsible to carry out duty that ensure efficiency and accuracy in Order to Cash (OtC), Pick to Ship (PtS), Purchase to Pay (PtP), Transportation, Trade compliance and Warehousing related functions in your organization. br>Qualifications / Experience / Skills
2 to 3 years of relevant experience in supply chain / logistics within an industrial environment.
High level of understanding in Import and Export Procedures, Customs tariff classifications, incoterms
Marine Cargo Claims and Insurance
Computer literate with intermediate excel skills
High level of communication and organizational skills.
Exposure to ERP would be desirable.
University degree in Supply Chain / Business Administration or similar academic background.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service
Meycauayan, Bulacan
Nestle
Posted 17 days ago
Job Viewed
Job Description
**SNAPSHOT**
Location: Meycauayan, Bulacan, PH
Company: Nestlé Business
Full-time
Bachelor's Degree
1+ year of experience
**POSITION SUMMARY**
Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?
**A DAY IN THE LIFE .**
As a Customer Service Rep, you'll be responsible for resolving incidents on communication channels, such as emails and phone calls. You will also be supporting the upselling and customer retention efforts of the brand. We strive to provide a uniformed experience for our consumers with knowledgeable reps who can problem-solve, actively listen, and appropriately communicate product knowledge, account information, resolutions, alternatives, and policies.
+ Works to resolve consumer issues and questions over specific channels.
+ Manage customer communication on multiple channels, including but not limited to social response platforms, chat, phone calls and emails.
+ Ensures proper triage and/or escalations to Leads, Senior Agents and Managers to ensure timely and efficient resolution for consumers.
+ Upsell and support retention efforts, as available.
+ Identify the source of the customer's issue using appropriate resources and communicate resolve in a clear and concise manner.
+ Comfortable navigating multiple tech systems and platforms. This may include customer support software, CRM systems, knowledge bases, shipping platforms and other tools necessary for providing efficient consumer care.
+ Accurately complete consumer account updates, verify consumer information, and adhere to policy and procedure requirements.
+ Articulate expert level information for product and service features to consumers
+ Stay current with department updates and policies changes by reading, reviewing and active listening on all internal communication platforms.
+ Meet department quality and efficiency expectations to ensure a uniformed customer experience and Brand voice- including adhering to performance metrics, service level agreements, and consumer satisfaction targets.
+ Will manage subset of specialized tickets with a larger team, specialized tickets will require advanced knowledge in area and may include additional investigations, such as shipping/fulfillment, privacy questions and/or advanced product knowledge.
+ Expert level knowledge of policies and procedures
**ARE YOU A FIT?**
+ Bachelor's degree Graduate
+ Highly analytical and self-motivated
+ Has a minimum of **3 years experience in BPO handling calls and emails for UK, Australia and Oceania Market**
+ With working knowledge with MS Office software and phone systems
+ Has a critical degree of accuracy regarding data entry and analysis
+ Proven ability to collaborate with cross-functional teams to deliver solid business results.
+ Willing to adjust shift schedule as demanded by the business
We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at
Location: Meycauayan, Bulacan, PH
Company: Nestlé Business
Full-time
Bachelor's Degree
1+ year of experience
**POSITION SUMMARY**
Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?
**A DAY IN THE LIFE .**
As a Customer Service Rep, you'll be responsible for resolving incidents on communication channels, such as emails and phone calls. You will also be supporting the upselling and customer retention efforts of the brand. We strive to provide a uniformed experience for our consumers with knowledgeable reps who can problem-solve, actively listen, and appropriately communicate product knowledge, account information, resolutions, alternatives, and policies.
+ Works to resolve consumer issues and questions over specific channels.
+ Manage customer communication on multiple channels, including but not limited to social response platforms, chat, phone calls and emails.
+ Ensures proper triage and/or escalations to Leads, Senior Agents and Managers to ensure timely and efficient resolution for consumers.
+ Upsell and support retention efforts, as available.
+ Identify the source of the customer's issue using appropriate resources and communicate resolve in a clear and concise manner.
+ Comfortable navigating multiple tech systems and platforms. This may include customer support software, CRM systems, knowledge bases, shipping platforms and other tools necessary for providing efficient consumer care.
+ Accurately complete consumer account updates, verify consumer information, and adhere to policy and procedure requirements.
+ Articulate expert level information for product and service features to consumers
+ Stay current with department updates and policies changes by reading, reviewing and active listening on all internal communication platforms.
+ Meet department quality and efficiency expectations to ensure a uniformed customer experience and Brand voice- including adhering to performance metrics, service level agreements, and consumer satisfaction targets.
+ Will manage subset of specialized tickets with a larger team, specialized tickets will require advanced knowledge in area and may include additional investigations, such as shipping/fulfillment, privacy questions and/or advanced product knowledge.
+ Expert level knowledge of policies and procedures
**ARE YOU A FIT?**
+ Bachelor's degree Graduate
+ Highly analytical and self-motivated
+ Has a minimum of **3 years experience in BPO handling calls and emails for UK, Australia and Oceania Market**
+ With working knowledge with MS Office software and phone systems
+ Has a critical degree of accuracy regarding data entry and analysis
+ Proven ability to collaborate with cross-functional teams to deliver solid business results.
+ Willing to adjust shift schedule as demanded by the business
We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Representative
Pasig, National Capital Region
Noah Interactive Ventures Incorporated
Posted today
Job Viewed
Job Description
Noah and Eve Center, a leading innovative aesthetic clinic in Metro and currently #1 on ClassPass, is seeking a passionate Customer Service Representative with 2-3 years of experience to join our team. If you're eager to help clients achieve their aesthetic and wellness goals and provide exceptional service, this is the role for you!
br>As a key member of our team, you will be responsible for addressing online inquiries, resolving customer concerns and complaints, and ensuring that our clients have a seamless and positive experience. Your ability to understand customer needs and respond with professionalism will play a critical role in our clinic’s success. < r>
Key Responsibilities:
- Respond to client inquiries via chat, email, and social media about our services, treatments, and promotions
- Assist clients with booking, rescheduling, and providing information about aesthetic treatments and wellness services
- Address customer concerns and complaints, aiming to resolve issues promptly and professionally to ensure customer satisfaction
- Maintain accurate records of client interactions and ensure timely follow-ups to enhance customer loyalty
- Collaborate with the team to provide a top-tier customer experience and achieve overall customer satisfaction
Qualifications:
2-3 years of experience in online customer service or digital support, preferably in the beauty or wellness industry
Passionate about helping clients achieve their aesthetic and wellness goals
Strong written and verbal communication skills
Adept at addressing customer concerns, complaints, and providing effective solutions
Ability to manage multiple inquiries simultaneously and provide timely, professional responses
Willingness to work on-site with a shifting schedule, including evenings
Job Type: Full-time
Benefits:
Flexible schedule
Paid training
Pay raise
Schedule:
8 hour shift
Shift system
Supplemental Pay:
13th month salary
Commission pay
Language:
English (Required)
Work Location: In person
br>As a key member of our team, you will be responsible for addressing online inquiries, resolving customer concerns and complaints, and ensuring that our clients have a seamless and positive experience. Your ability to understand customer needs and respond with professionalism will play a critical role in our clinic’s success. < r>
Key Responsibilities:
- Respond to client inquiries via chat, email, and social media about our services, treatments, and promotions
- Assist clients with booking, rescheduling, and providing information about aesthetic treatments and wellness services
- Address customer concerns and complaints, aiming to resolve issues promptly and professionally to ensure customer satisfaction
- Maintain accurate records of client interactions and ensure timely follow-ups to enhance customer loyalty
- Collaborate with the team to provide a top-tier customer experience and achieve overall customer satisfaction
Qualifications:
2-3 years of experience in online customer service or digital support, preferably in the beauty or wellness industry
Passionate about helping clients achieve their aesthetic and wellness goals
Strong written and verbal communication skills
Adept at addressing customer concerns, complaints, and providing effective solutions
Ability to manage multiple inquiries simultaneously and provide timely, professional responses
Willingness to work on-site with a shifting schedule, including evenings
Job Type: Full-time
Benefits:
Flexible schedule
Paid training
Pay raise
Schedule:
8 hour shift
Shift system
Supplemental Pay:
13th month salary
Commission pay
Language:
English (Required)
Work Location: In person
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative
Taguig, National Capital Region
Hunter's Hub Incorporated
Posted today
Job Viewed
Job Description
Job Title: Customer Service Representative (CSR)
Account: Online Video Sharing br>Location: Onsite – Taguig < r>Schedule: Shifting (including nights, weekends, holidays)
Job Qualifications:
• Completed at least 2 years in college, with no back subjects < r>• pen to fresh graduates and career shifters < r>• P ior BPO or customer service experience is a plus, but not required < r>• E cellent communication skills in English (must pass B2 level Versant test) < r>• W lling and able to work onsite in Taguig < r>
Job Description:
As a Customer Service Representative for our Online Video Sharing Account, you will be responsible for providing world-class customer support to users of a leading video-sharing platform. You will assist users via chat, email, or phone, helping with account concerns, content issues, policy clarifications, and general inquiries while maintaining a professional and empathetic tone.
Key Responsibilities:
• H ndle inbound customer queries and concerns related to video sharing, account access, and content moderation. < r>• P ovide accurate, timely, and empathetic responses via email, chat, or calls. < r>• G ide users in navigating platform features and resolving technical issues. < r>• E calate unresolved issues to the appropriate team when necessary. < r>• M intain quality standards and meet performance metrics such as CSAT, AHT, and QA. < r>• S ay up to date with platform policies, guidelines, and feature updates.
Account: Online Video Sharing br>Location: Onsite – Taguig < r>Schedule: Shifting (including nights, weekends, holidays)
Job Qualifications:
• Completed at least 2 years in college, with no back subjects < r>• pen to fresh graduates and career shifters < r>• P ior BPO or customer service experience is a plus, but not required < r>• E cellent communication skills in English (must pass B2 level Versant test) < r>• W lling and able to work onsite in Taguig < r>
Job Description:
As a Customer Service Representative for our Online Video Sharing Account, you will be responsible for providing world-class customer support to users of a leading video-sharing platform. You will assist users via chat, email, or phone, helping with account concerns, content issues, policy clarifications, and general inquiries while maintaining a professional and empathetic tone.
Key Responsibilities:
• H ndle inbound customer queries and concerns related to video sharing, account access, and content moderation. < r>• P ovide accurate, timely, and empathetic responses via email, chat, or calls. < r>• G ide users in navigating platform features and resolving technical issues. < r>• E calate unresolved issues to the appropriate team when necessary. < r>• M intain quality standards and meet performance metrics such as CSAT, AHT, and QA. < r>• S ay up to date with platform policies, guidelines, and feature updates.
This advertiser has chosen not to accept applicants from your region.
9