401 Back Office Staff jobs in the Philippines

We are looking for an experienced Backend Representative to join our Davao onsite team.
This role is critical in supporting backend operations related to merchant accounts, payments, br>and data integrity. The ideal candidate will be detail-oriented, technically capable, and able to
handle sensitive financial information with a high level of accuracy and discretion.

Key Responsibilities:
● Update and maintain merchant and business profiles in internal systems < r>● Process

HIRING!
Position: BACK OFFICE SUPPORT REPRESENTATIVE with Logistics Experience

QUALIFICATION:

- At least 6 mos. to 1 year experience in Logistic, order processing and tracking.
- Good Communication Skills
- Strong attention to details
- Good Navigation and Multi-tasking Skills

RESPONSIBILITIES:

- Help Product Manager to track and trace incoming stock shipped from overseas.
- Preparing Shipment No. for warehouse booking in.
- Check billings from different couriers/carriers.
- Communicate between Product Manager, Carriers and Warehouses Personnel.

**Salary**: Php18,000.00 - Php25,000.00 per month

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary

Ability to commute/relocate:

- Quezon City: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Administrative Assistant: 1 year (preferred)

**Language**:

- English (preferred)

Will be working under the Finance and Accounting business services group, and will be responsible for delivery of all Financial and Accounting activities related to Accounts Payable, Accounts Receivables and General Accounting.
- Graduate of a bachelor’s degree in Accountancy, Finance or any Business-related course
- With at least 6 months work experience in Accounts Payables / Receivables or General Accounting
- Must be willing to be assigned in Quezon City, Makati, BGC or Mandaluyong

Willing to work on a shifting schedule.

Will be working under the Finance and Accounting business services group, and will be responsible for delivery of all Financial and Accounting activities related to Accounts Payable, Accounts Receivables and General Accounting.
- Graduate of a bachelor’s degree in Accountancy, Finance or any Business-related course
- With at least 6 months work experience in Accounts Payables / Receivables or General Accounting
- Must be willing to be assigned in Quezon City, Makati, BGC or Mandaluyong

Willing to work on a shifting schedule.

Handle inbound and outbound customer interactions in a professional manner.
br>Respond to customer inquiries regarding products, services, billing, technical support, etc.

Resolve customer complaints and escalate complex issues to appropriate departments.

Document all customer interactions accurately in the CRM system.

Meet or exceed key performance indicators (KPIs) such as call handling time, customer satisfaction score (CSAT), and first call resolution (FCR).

Stay updated on product knowledge and process changes.

Adhere to company policies, procedures, and compliance standards.

Provide feedback to improve customer service processes and systems.

Job Summary:
The Sales Back Office Associate plays a crucial support role within the sales department by handling administrative and operational tasks that ensure smooth sales processes. This role involves processing orders, maintaining customer records, preparing reports, coordinating with internal teams, and ensuring timely communication between the sales team and customers. The Sales Back Office Associate helps improve the overall efficiency of the sales process, allowing sales representatives to focus on direct customer interactions and closing deals. br>
Key Responsibilities:
1. Order Processing & Documentation
Process sales orders: Ensure accurate and timely processing of customer orders, from order receipt to delivery, ensuring all necessary details are entered into the system.
Prepare sales documentation: Create and manage sales-related documents such as quotations, invoices, purchase orders, delivery schedules, and contracts.
Monitor order status: Track and update the sales team on the status of orders, including inventory availability, shipping status, and delivery timelines.

2. Customer Coordination & Support
Customer inquiries: Assist customers with any queries related to their orders, billing, product availability, and delivery timelines.
Provide updates: Regularly update customers on the status of their orders, including tracking information and estimated delivery dates.
Process returns & exchanges: Handle product returns, exchanges, and other post-sale concerns in coordination with the sales and logistics teams.

3. Sales Data Management & Reporting
Maintain records: Update and maintain accurate customer and sales data in the CRM or company database.
Generate sales reports: Assist in the preparation of weekly, monthly, and quarterly sales reports, providing insights on sales performance, order status, and customer trends.
Monitor sales performance: Help track key performance indicators (KPIs) and provide regular updates to the sales team and management on sales targets and achievements.

4. Collaboration with Sales & Logistics Teams
Coordinate with the sales team: Work closely with sales representatives to ensure smooth order processing, resolve customer issues, and provide necessary sales documentation.
Liaise with logistics: Coordinate with the logistics team to ensure timely delivery and resolve any issues related to shipment delays or stock discrepancies.
Collaborate with finance team: Assist the finance team in verifying billing information and ensuring that invoices are accurate and sent promptly.

5. Inventory Management Support
Monitor inventory levels: Help track stock levels and communicate with the inventory team to ensure products are available for orders.
Reorder stock: Coordinate with the inventory team to reorder products as necessary to avoid stockouts and ensure smooth sales operations.

6. Administrative Support
Prepare meeting materials: Support the sales team by preparing presentations, reports, and other materials needed for client meetings or sales discussions.
Schedule appointments: Assist in coordinating and scheduling meetings for the sales team with clients or vendors.
Assist in sales training: Provide support in the onboarding process of new sales staff, including preparing training materials or conducting basic system walkthroughs.

7. Customer Feedback & Improvement
Collect customer feedback: Gather feedback from customers about their purchasing experience and report issues or concerns to management for improvement.
Identify process inefficiencies: Work with the sales team and other departments to identify and implement process improvements to streamline operations.

Qualifications:
Education:
Bachelor’s degree in Business, Marketing, Management, or a related field. < r>Previous experience in sales support, customer service, or administration is an advantage.
Experience:
Open for Freshies or at least 1-2 years of experience in a sales support, administrative, or back-office role, preferably in a sales or customer service environment.
Familiarity with sales software (e.g., CRM systems) and basic office tools (Excel, Word, PowerPoint).

Skills & Abilities:
Strong organizational skills and attention to detail.
Excellent written and verbal communication skills.
Ability to multitask and handle various tasks simultaneously.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM tools (e.g., Salesforce, Zoho, HubSpot).
Ability to work independently and within a team, with a strong customer service orientation.
Problem-solving skills and ability to handle inquiries in a professional and timely manner.

**Job Description**
**Sponsorship:** GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
**Work Arrangement:** This role is categorized as hybrid on **NIGHT SHIFT** . This means the successful candidate is expected to report to GM Philippines office three times per week or other frequency dictated by the business.
**The Role**
We are seeking for a highly skilled and detail-oriented Payroll Back Office Supervisor to lead payroll operations across US and Canada. This role ensures accurate and timely payroll processing, compliance with US and Canada local regulations, and alignment with global standards. The ideal candidate will have deep expertise in various payroll systems, tax regulations, labor laws, and employee payroll lifecycle management. This position is responsible for supervising a team of People Services professionals handling day-to-day payroll back-office activities including the migration of these activities to the agreed GM People Services site.
**What You'll Do**
+ Manage payroll back-office activities for US and Canada, ensuring accuracy and timeliness.
+ Manage manual payroll input for employee payroll data from hire to retire as necessary.
+ Perform routine audit for payroll deductions including but not limited to: Union Dues Deduction, Statutory and Voluntary deductions and overpayment deductions.
+ Ensuring timely resolution of direct reports and clients' issues and concerns. Escalating of complex transactions to the People Services Operations Manager and / or concerned teams, as applicable.
+ Oversee the processes for Overpayment including set-up, recovery, corrections, and refunds according to the regulations per state.
+ Manage banking and direct deposit setup, changes, and troubleshooting.
+ Ensure strict compliance with NACHA
+ Ensure payroll practices comply with US and Canada local labor laws, tax regulations, and internal policies.
+ Maintain up-to-date knowledge of US and Canada payroll legislations and statutory requirements.
+ Identify opportunities to streamline and automate payroll processes.
+ Implement best practices and standard operating procedures across regions.
+ Develop and recommend process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety.
+ Coordinate closely with other concerned teams within People Services, Payroll COE, and counterparts in various countries. Initiating meetings with stakeholders and managing projects related to process improvements. Contributing to the implementation of projects relating to quality improvements and service excellence. Representing People Services in programs / activities that require related expertise and decision making. Interacting with internal / external related parties such as but not limited to Business Units, GMAS and SOX Auditors, and HR BPs.
+ Monitor payroll metrics and KPIs to ensure service excellence.
+ Manage daily operations and activities of the team. Conducting performance appraisal discussions. Coaching and mentoring direct reports as needed. Implementing developmental plans, rewards and recognition, disciplinary actions, etcetera. Monitoring of performance improvements and milestones.
**Additional Job Description**
**Your Skills & Abilities (Required Qualifications)**
+ Bachelor's degree in accounting, finance, HR, or business-related field is a plus.
+ 7+ years of experience in US and Canada payroll processing, with at least 3 years in a global or regional payroll role.
+ Strong knowledge of US and Canada payroll regulations and compliance.
+ Experience with global payroll platforms and timekeeping systems.
+ Excellent analytical, organizational, and communication skills.
+ Ability to manage multiple priorities in a fast-paced, global environment.
+ Professional certification (e.g., CPP, GPA, GPHR) is a plus.
+ Proficiency in tools such as ADP Globalview, ADP Smart Compliance, SAP, eSAP, Cognos, Workday, Kronos, UKG Pro, ServiceNow, Siebel, Microsoft Excel (Advanced), Power BI (preferred), Power Automate (preferred), KNIME
**What Will Give You A Competitive Edge (Preferred Qualifications)**
+ Experience working in a shared services or COE model.
+ Familiarity with SOX compliance and internal controls.
+ Experience working across diverse cultures.
This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the candidate.
**About GM**
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
**Non-Discrimination and Equal Employment Opportunities**
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire ( .
**Accommodations**
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email ( ) us or call us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:
**Our Company ( Culture**
**How we hire ( diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.
Explore our global locations ( policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

For regular employees, we offer an industry-leading benefits package that includes:
br>Competitive Salary
13th Month Pay
HMO with 3 free Beneficiaries on Day One
20% ND Maternity/Paternity Leave
Opportunity for rapid career growth for Top Performers
Retirement/Life Insurance for Qualified Staff
Work-life Balance Processes and Programs

Job Responsibilities:

Answers phone calls and provides important information/ assistance to clients
Checks mail, fax, and internet mail to provide customer assistance
Communicates with customers on the phone or using written correspondence to take care of concerns
Answer participant uestions, , as well as talk to participants to achieve a full understanding of what critical information is being asked.

What are we looking for?

Open to candidates who completed college no experience reuired
Open to High School and Senior High School Graduates with BPO experience
Excellent to above-average English communication skills
BPO experience is a plus but not necessary
Can do onsite work
Within 25km to 35 km

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE! APPLY NOW!

A back office job typically involves supporting a company's operations from behind the scenes, handling tasks that are not client-facing. These roles are essential for the smooth functioning of the organization, often involving administrative, data management, and human resource functions