22 Aws Certified Sysops Administrator Associate jobs in the Philippines
System Administrator
Cebu, Cebu
Shipnow Information Technology PTY. LTD.
Posted 2 days ago
Job Viewed
Job Description
About the Role
br>We are looking for a highly organized and tech-savvy System Administrator to join our remote team. The successful candidate will provide day-to-day support and administration of Microsoft Dynamics D365 and other third-party systems. This role also involves order processing, inventory management, and creating process documentation to support business operations. We are seeking someone who can start immediately.
Key Responsibilities
Provide operational and functional support for Microsoft Dynamics 365 (D365) and other related software systems
Assist in Sales Order and Purchase Order creation and posting
Process warehouse transactions including inbound/outbound and inventory adjustments
Manage inventory control within the system
Handle Sales Credit/Adjustment Notes creation and posting
Create and update user manuals, and deliver user coaching/training (especially within Microsoft Dynamics – FinOps) < r>Assist in developing and maintaining policies, procedures, and documentation for business processes
Conduct master file maintenance and ensure data accuracy
Identify and recommend process improvements to increase efficiency
Perform other administrative or ad-hoc tasks as needed
br>We are looking for a highly organized and tech-savvy System Administrator to join our remote team. The successful candidate will provide day-to-day support and administration of Microsoft Dynamics D365 and other third-party systems. This role also involves order processing, inventory management, and creating process documentation to support business operations. We are seeking someone who can start immediately.
Key Responsibilities
Provide operational and functional support for Microsoft Dynamics 365 (D365) and other related software systems
Assist in Sales Order and Purchase Order creation and posting
Process warehouse transactions including inbound/outbound and inventory adjustments
Manage inventory control within the system
Handle Sales Credit/Adjustment Notes creation and posting
Create and update user manuals, and deliver user coaching/training (especially within Microsoft Dynamics – FinOps) < r>Assist in developing and maintaining policies, procedures, and documentation for business processes
Conduct master file maintenance and ensure data accuracy
Identify and recommend process improvements to increase efficiency
Perform other administrative or ad-hoc tasks as needed
This advertiser has chosen not to accept applicants from your region.
0
System Administrator
National Capital Region, National Capital Region
METROGLOBAL SERVICES, INC.
Posted 12 days ago
Job Viewed
Job Description
- Graduate of any IT related course
- Minimum of 3 years IT related experience br>
Principal Duties and Responsibilities
1. Establish and control systems access and security.
2. oordinate protocols for operation within multi-user IT networks that provide voice, data and text transmissions.
3. Check systems in order to optimize performance and to initiate recovery action after system failures
4. Implement regular housekeeping procedures, including data backup.
5. Manage the distribution and retention of data on various storage devices.
6. Coordinate system updates and replacement of 'old' versions.
7. Provide assistance in testing new equipment and systems.
8. Prepare technical reports on the operation of systems.
9. Prepare systems cost estimates and cost-benefit analyses.
10. Provide training in systems use and access.
11. Oversee the daily performance of computer systems
12. Prepare evaluations of software or hardware, and recommend improvements or upgrades
13. Coordinate workers engaged in problem-solving, monitoring, and installing data communication equipment and software
14. Conducts preventive and corrective maintenance of all server-related hardware.
- Minimum of 3 years IT related experience br>
Principal Duties and Responsibilities
1. Establish and control systems access and security.
2. oordinate protocols for operation within multi-user IT networks that provide voice, data and text transmissions.
3. Check systems in order to optimize performance and to initiate recovery action after system failures
4. Implement regular housekeeping procedures, including data backup.
5. Manage the distribution and retention of data on various storage devices.
6. Coordinate system updates and replacement of 'old' versions.
7. Provide assistance in testing new equipment and systems.
8. Prepare technical reports on the operation of systems.
9. Prepare systems cost estimates and cost-benefit analyses.
10. Provide training in systems use and access.
11. Oversee the daily performance of computer systems
12. Prepare evaluations of software or hardware, and recommend improvements or upgrades
13. Coordinate workers engaged in problem-solving, monitoring, and installing data communication equipment and software
14. Conducts preventive and corrective maintenance of all server-related hardware.
This advertiser has chosen not to accept applicants from your region.
1
System Administrator
Cebu, Cebu
Intelligent Technical Solutions (ITS)
Posted 13 days ago
Job Viewed
Job Description
Job Description:
Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service. br>
Job Responsibilities:
This role is expected to be able to resolve the following technical issues with little or no assistance:
Workstation operating system issues of any kind.
Printer issues of any kind.
Standard business application (Office, etc.) issues of any kind.
Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
Server issues of any kind.
Basic and intermediate networking issues.
Escalation point for technicians
Job Qualifications:
Experience with Windows and Mac OS troubleshooting.
Experience with Server 2012 to 2022.
Experience with VMWare and Hyper V Virtualization.
Experience supporting M365 and Azure.
Minimum of three to five years experience in IT Support or a similar role.
Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
Experience with Managed Service Providers (MSPs) is highly desirable.
Active Server Certifications are preferred.
Job KPIs:
First-touch closed: Each ticket that is completed with only one time entry contributes to this number
Utilization: The percentage of time that you are on the clock and billing time to client tickets
CSAT: Scores filled out by clients using the rating system in tickets
Job Requirements:
A home office set up that meets the following:
A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.
Stable internet connection with at least 5mbps download and upload.
A quality headset with noise cancellation feature for meetings.
A mobile phone that has the capacity to install the Microsoft Authentication app.
HD webcam
2nd Monitor
UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
Excellent command of the English language both spoken and written
Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
Able to pass our online behavior and cognitive assessments.
Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
Able to provide NBI Clearance (for PH applicants).
Compensation:
Pay rate starts at $8.70/hr and may vary by experience and location.
Benefits:
Comprehensive Health Plans / HMO (Employee & Dependent/s)
Life Insurance
Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
Paid Time Off (starts at 15 days per year)
Maternity/Paternity Leave
Paid US Holiday
Night Shift Bonus
Salary Advancement/Loan
Health & Wellness Program
Company-paid training and certification
Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service. br>
Job Responsibilities:
This role is expected to be able to resolve the following technical issues with little or no assistance:
Workstation operating system issues of any kind.
Printer issues of any kind.
Standard business application (Office, etc.) issues of any kind.
Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
Server issues of any kind.
Basic and intermediate networking issues.
Escalation point for technicians
Job Qualifications:
Experience with Windows and Mac OS troubleshooting.
Experience with Server 2012 to 2022.
Experience with VMWare and Hyper V Virtualization.
Experience supporting M365 and Azure.
Minimum of three to five years experience in IT Support or a similar role.
Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
Experience with Managed Service Providers (MSPs) is highly desirable.
Active Server Certifications are preferred.
Job KPIs:
First-touch closed: Each ticket that is completed with only one time entry contributes to this number
Utilization: The percentage of time that you are on the clock and billing time to client tickets
CSAT: Scores filled out by clients using the rating system in tickets
Job Requirements:
A home office set up that meets the following:
A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.
Stable internet connection with at least 5mbps download and upload.
A quality headset with noise cancellation feature for meetings.
A mobile phone that has the capacity to install the Microsoft Authentication app.
HD webcam
2nd Monitor
UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
Excellent command of the English language both spoken and written
Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
Able to pass our online behavior and cognitive assessments.
Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
Able to provide NBI Clearance (for PH applicants).
Compensation:
Pay rate starts at $8.70/hr and may vary by experience and location.
Benefits:
Comprehensive Health Plans / HMO (Employee & Dependent/s)
Life Insurance
Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
Paid Time Off (starts at 15 days per year)
Maternity/Paternity Leave
Paid US Holiday
Night Shift Bonus
Salary Advancement/Loan
Health & Wellness Program
Company-paid training and certification
This advertiser has chosen not to accept applicants from your region.
2
System Administrator
Manila, Metropolitan Manila
Indra Philippines Inc
Posted today
Job Viewed
Job Description
Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required
Provide Infrastructure support including bare-metal servers, virtual servers, servers hosted in the public cloud, and Storage. (administration and configuration)
Generate incidents within company IT service management software for proper incident ticketing and handling
System Administrators / Data Center Operations & Monitoring/ App Support
**Experience in managing Operating Systems**: Linux and Windows
Provide Infrastructure support including bare-metal servers, virtual servers, servers hosted in the public cloud, and Storage. (administration and configuration)
Generate incidents within company IT service management software for proper incident ticketing and handling
System Administrators / Data Center Operations & Monitoring/ App Support
**Experience in managing Operating Systems**: Linux and Windows
This advertiser has chosen not to accept applicants from your region.
3
System Administrator
Taguig, National Capital Region
Cobden and Carter International
Posted today
Job Viewed
Job Description
We are currently looking for a System Administrator role in Mckinley,Taguig. This is a Direct employment with one of the most prominent software companies globally
**Desired Experience and Qualification**:
1. At least more than 5 years’ experience in systems and cloud (AWS - IAM, CloudTrail, CloudWatch, and GCP) administration.
2. Knowledge in managing different model and brand of compute and storage servers.
3. Ability to build, install, configure and maintain Windows and Lunix operating systems in physical servers, virtual and cloud environment.
4. Advance knowledge of and ability to support various virtualization and private cloud technologies like VMWare, Proxmox, Open Stack or Redhat Virtualization Platform.
5. Well versed in managing Windows Servers and Linux Operating Systems. Strong background in configuration and system files.
6. With background or understanding in Virtual Desktop Environment, Web Proxy Servers, Active Directory, and Group Policies
7. Strong critical thinking, analytic and problem-solving abilities
Able to demonstrate a high degree of flexibility, including in working hours, to support employees and other end user clients
**Benefits**:
Temporary Hybrid setup - RTO for further notice
Applicants in Luzon outside Metro Manila can wfh until October
- September-October : Twice a week onsite
- November : 3x onsite
Direct Employment / Dayshift role
Opportunity To Learn New Technologies
Career Advancement
Competitive Salary and Benefits
**Salary**: From Php40,000.00 per month
**Benefits**:
- Health insurance
- Promotion to permanent employee
Schedule:
- Day shift
Supplemental pay types:
- 13th month salary
- Performance bonus
**Experience**:
- Server and System Management: 5 years (required)
**Desired Experience and Qualification**:
1. At least more than 5 years’ experience in systems and cloud (AWS - IAM, CloudTrail, CloudWatch, and GCP) administration.
2. Knowledge in managing different model and brand of compute and storage servers.
3. Ability to build, install, configure and maintain Windows and Lunix operating systems in physical servers, virtual and cloud environment.
4. Advance knowledge of and ability to support various virtualization and private cloud technologies like VMWare, Proxmox, Open Stack or Redhat Virtualization Platform.
5. Well versed in managing Windows Servers and Linux Operating Systems. Strong background in configuration and system files.
6. With background or understanding in Virtual Desktop Environment, Web Proxy Servers, Active Directory, and Group Policies
7. Strong critical thinking, analytic and problem-solving abilities
Able to demonstrate a high degree of flexibility, including in working hours, to support employees and other end user clients
**Benefits**:
Temporary Hybrid setup - RTO for further notice
Applicants in Luzon outside Metro Manila can wfh until October
- September-October : Twice a week onsite
- November : 3x onsite
Direct Employment / Dayshift role
Opportunity To Learn New Technologies
Career Advancement
Competitive Salary and Benefits
**Salary**: From Php40,000.00 per month
**Benefits**:
- Health insurance
- Promotion to permanent employee
Schedule:
- Day shift
Supplemental pay types:
- 13th month salary
- Performance bonus
**Experience**:
- Server and System Management: 5 years (required)
This advertiser has chosen not to accept applicants from your region.
4
System Administrator
Taguig, National Capital Region
Hunter's Hub Inc.
Posted today
Job Viewed
Job Description
**Qualifications**:
**Keywords on top of the usual linux sys ad exp**:
a. Nginx, HAProxy, container runtime like Docker, Kubernetes /Openshift
b. Nginx/Haproxy
c. Docker/Kubernetes/Openshift
- Ensure that the infrastructure setup complies with bank’s security and system administration policies
- Comply with policies on the handling and safe-keeping of super-user IDs for the project infrastructure components.
- Communicate, and coordinate with infrastructure vendors regarding product updates, fixes, and support requirements.
- Create and maintain relevant operational documents and process guides (for e.g. Database Operational Guide, Middleware Operation Guide, OEM/OpsCenter Operation Guide, Control-m Operational Guide, Database Patching Guide, etc.)
- Monitor system logs to identify potential issues with computer systems
- Perform routine audit of systems and software
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
- Day shift
Supplemental pay types:
- 13th month salary
- Overtime pay
**Keywords on top of the usual linux sys ad exp**:
a. Nginx, HAProxy, container runtime like Docker, Kubernetes /Openshift
b. Nginx/Haproxy
c. Docker/Kubernetes/Openshift
- Ensure that the infrastructure setup complies with bank’s security and system administration policies
- Comply with policies on the handling and safe-keeping of super-user IDs for the project infrastructure components.
- Communicate, and coordinate with infrastructure vendors regarding product updates, fixes, and support requirements.
- Create and maintain relevant operational documents and process guides (for e.g. Database Operational Guide, Middleware Operation Guide, OEM/OpsCenter Operation Guide, Control-m Operational Guide, Database Patching Guide, etc.)
- Monitor system logs to identify potential issues with computer systems
- Perform routine audit of systems and software
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
- Day shift
Supplemental pay types:
- 13th month salary
- Overtime pay
This advertiser has chosen not to accept applicants from your region.
5
System Administrator
Taguig, National Capital Region
WeSupport, Inc.
Posted today
Job Viewed
Job Description
**Qualifications**
- Ensure that the infrastructure setup complies with bank’s security and system administration policies
- Comply with policies on the handling and safe-keeping of super-user IDs for the project infrastructure components.
- Communicate, and coordinate with infrastructure vendors regarding product updates, fixes, and support requirements.
- Create and maintain relevant operational documents and process guides (for e.g. Database Operational Guide, Middleware Operation Guide, OEM/OpsCenter Operation Guide, Control-m Operational Guide, Database Patching Guide, etc.)
- Monitor system logs to identify potential issues with computer systems
- Perform routine audit of systems and software
Pay: Up to Php80,000.00 per month
**Benefits**:
- Additional leave
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Bonus pay
- Overtime pay
- Quarterly bonus
- Yearly bonus
Ability to commute/relocate:
- Taguig City: Reliably commute or planning to relocate before starting work (required)
- Ensure that the infrastructure setup complies with bank’s security and system administration policies
- Comply with policies on the handling and safe-keeping of super-user IDs for the project infrastructure components.
- Communicate, and coordinate with infrastructure vendors regarding product updates, fixes, and support requirements.
- Create and maintain relevant operational documents and process guides (for e.g. Database Operational Guide, Middleware Operation Guide, OEM/OpsCenter Operation Guide, Control-m Operational Guide, Database Patching Guide, etc.)
- Monitor system logs to identify potential issues with computer systems
- Perform routine audit of systems and software
Pay: Up to Php80,000.00 per month
**Benefits**:
- Additional leave
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Bonus pay
- Overtime pay
- Quarterly bonus
- Yearly bonus
Ability to commute/relocate:
- Taguig City: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Aws certified sysops administrator associate Jobs in Philippines !
6
System Administrator
Muntinlupa, National Capital Region
Groworx
Posted today
Job Viewed
Job Description
**Job Role**
We will provide you with the opportunity to make contributions immediately while developing the skills and knowledge to be successful.
**Responsibilities**
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Identify known issues and communicate any existing workarounds to the employees and clients.
- Provide reporter updates throughout the investigation and resolution process
- Initial review of incidents and initial engagement with the customer
- Identify user error issues
- Direct unresolved issues to the next level of support personnel or vendors
- Record events and problems and their resolution in logs
- Follow-up and update employees on the status of the reported incident
- Identify and suggest improvements in the processes and procedures
- Constant communication with employees regarding tools outage, usage and other related tasks involving hardware and software issues
- Must be willing to learn innovative technologies revolving around computer systems such as CRM, HRIS, and Service Desk
- Implement security protocols and procedures when it comes to access management and permissions
- Liaise with & coordinate with suppliers for purchasing, repairs & maintenance
- Software and hardware asset management and control
**Project Participation**:
- Undertake Service Desk projects, such as desktop hardware and software deployments
- Liaise with stakeholders and key employees as required
- Contribute to the development, planning and delivery of new systems and services, and review of existing systems and services
**Service Desk Operation and Management**:
- Maintain and nurture business relationships through effective communication with internal stakeholders
- Incident & request management, including:
- Providing an escalation point for all user support issues
- Keeping clients up to date with resolution efforts on current incidents
- Overseeing all requests, incidents, and problems
- Manage and coordinate urgent and complicated issues
- Ticket triage (assignment of Priority based on the agreed guidelines)
- Coordinate support desk requests against SLA’s and/or agreed metrics
- Record events and problems and their resolution in logs
**System Documentation & System Compliance**:
- Make sure all employees observe data privacy and security
- Ensure our systems meet security best practice
- Ensure all hardware and software are well accounted for and secured
- Create FAQ’s and walkthroughs on how to use software as needed
**Requirements**:
- Bachelor’s Degree in IT, Computer Engineering, or Computer Science or equivalent work experience
- Minimum of 3 years working in a Service Desk environment or being a System Admin
- Certified ITIL and/or extensive ITIL experience.
- Demonstrated understanding of ITIL and Change Management
- Certified MS 365 Administratoror has extensive experience managing Microsoft 365 admin
- Portray strong organization skills like folder management, user management, inventory and alike
- Can work with minimum supervision and possesses “can do” attitude.
- Tech-savvy with working knowledge of office automation products and databases.
- Knowledge of Network configuration. ISP, WAN, LAN, and others
- Passion for learning things involving software and hardware.
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and troubleshoot basic to advance technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- Amenable to work in Alabang
- Can start ASAP
**Technical Requirements**
- Software: Microsoft Office 365 Administration, JIRA Administration, Azure Active Directory Administration, Meta Workplace, Office 365 Suite, Airtable, and Zoom Meetings
- Operating System: Microsoft 10 and 11, MacOS, Chrome OS and knowledge of Linux is a plus!
- Cloud: MS Azure and AWS (Amazon Web Services)
- Hardware: TV, Laptops, Cameras, Sound System, and Mic
We will provide you with the opportunity to make contributions immediately while developing the skills and knowledge to be successful.
**Responsibilities**
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Identify known issues and communicate any existing workarounds to the employees and clients.
- Provide reporter updates throughout the investigation and resolution process
- Initial review of incidents and initial engagement with the customer
- Identify user error issues
- Direct unresolved issues to the next level of support personnel or vendors
- Record events and problems and their resolution in logs
- Follow-up and update employees on the status of the reported incident
- Identify and suggest improvements in the processes and procedures
- Constant communication with employees regarding tools outage, usage and other related tasks involving hardware and software issues
- Must be willing to learn innovative technologies revolving around computer systems such as CRM, HRIS, and Service Desk
- Implement security protocols and procedures when it comes to access management and permissions
- Liaise with & coordinate with suppliers for purchasing, repairs & maintenance
- Software and hardware asset management and control
**Project Participation**:
- Undertake Service Desk projects, such as desktop hardware and software deployments
- Liaise with stakeholders and key employees as required
- Contribute to the development, planning and delivery of new systems and services, and review of existing systems and services
**Service Desk Operation and Management**:
- Maintain and nurture business relationships through effective communication with internal stakeholders
- Incident & request management, including:
- Providing an escalation point for all user support issues
- Keeping clients up to date with resolution efforts on current incidents
- Overseeing all requests, incidents, and problems
- Manage and coordinate urgent and complicated issues
- Ticket triage (assignment of Priority based on the agreed guidelines)
- Coordinate support desk requests against SLA’s and/or agreed metrics
- Record events and problems and their resolution in logs
**System Documentation & System Compliance**:
- Make sure all employees observe data privacy and security
- Ensure our systems meet security best practice
- Ensure all hardware and software are well accounted for and secured
- Create FAQ’s and walkthroughs on how to use software as needed
**Requirements**:
- Bachelor’s Degree in IT, Computer Engineering, or Computer Science or equivalent work experience
- Minimum of 3 years working in a Service Desk environment or being a System Admin
- Certified ITIL and/or extensive ITIL experience.
- Demonstrated understanding of ITIL and Change Management
- Certified MS 365 Administratoror has extensive experience managing Microsoft 365 admin
- Portray strong organization skills like folder management, user management, inventory and alike
- Can work with minimum supervision and possesses “can do” attitude.
- Tech-savvy with working knowledge of office automation products and databases.
- Knowledge of Network configuration. ISP, WAN, LAN, and others
- Passion for learning things involving software and hardware.
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and troubleshoot basic to advance technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- Amenable to work in Alabang
- Can start ASAP
**Technical Requirements**
- Software: Microsoft Office 365 Administration, JIRA Administration, Azure Active Directory Administration, Meta Workplace, Office 365 Suite, Airtable, and Zoom Meetings
- Operating System: Microsoft 10 and 11, MacOS, Chrome OS and knowledge of Linux is a plus!
- Cloud: MS Azure and AWS (Amazon Web Services)
- Hardware: TV, Laptops, Cameras, Sound System, and Mic
This advertiser has chosen not to accept applicants from your region.
7
System Administrator L2
Cebu, Cebu
WHR Global Consulting
Posted 2 days ago
Job Viewed
Job Description
System Administrator L2
br>Work Arrangement: Remote
Schedule: Rotating Shift
Location: Cebu
Employment Type: Full-time
Salary: ₱80,000 – ₱100,000
br>About the Role:
The System Administrator L2 is responsible for resolving Level 1 and Level 2 incidents, ensuring timely and exceptional customer service, maintaining accurate documentation, and continuously developing technical skills. This role requires strong technical expertise, proactive problem-solving, and the ability to provide efficient support in a dynamic IT environment.
Key Responsibilities:
Resolve Level 1 and Level 2 incidents and follow escalation protocols
● Continuously review all tickets and statuses in your queue. < r> ● Respond promptly to colleagues, end users, and partners. < r> ● Follow company, partner, and customer security protocols at all times. < r> ● Assess tickets, escalate when necessary, and document steps thoroughly. < r> ● Ensure issues are fully resolved and verified with customers before closing tickets. < r>
Provide timely and exceptional customer service
● Attend appointments and meetings on time. < r> ● Set clear expectations with colleagues, partners, and end users. < r> ● Communicate clearly via chat, email, and phone using professional language. < r> ● Keep users updated frequently and provide proactive follow-ups. < r> ● Deliver warm, friendly, and solution-focused customer service. < r>
Maintain accurate records and documentation
● Record all time spent on issues against relevant tickets. < r> ● Update notes with clear, detailed, and secure information. < r> ● Ensure consistent communication with end users, partners, and colleagues. < r> ● Avoid disclosing sensitive internal information. < r>
Proactive learning and development
● Enhance knowledge by reviewing escalated tickets and documentation. < r> ● Attend webinars and training sessions to strengthen technical skills. < r> ● Share knowledge, tips, and best practices with colleagues. < r> ● Engage in self-paced learning to develop expertise. < r>
Level 1 Incident Examples
● Credential management (password resets, account unlocks). < r> ● Microsoft Windows, Office, and Office 365 desktop support. < r> ● User connectivity and application support. < r> ● New user setup and deactivation in AD/Azure AD and Office 365. < r> ● VPN account setup and email configuration. < r> ● Device provisioning (workstations, laptops, smartphones). < r> ● Virus/malware scanning and general performance optimization. < r>
Level 2 Incident Examples
● Partial service outages affecting subsets of staff. < r> ● Server-level support impacting limited users. < r> ● Group permissions and printer support. < r> ● Troubleshooting desktop/terminal server applications. < r> ● Proactive server maintenance and monitoring. < r>
Qualifications:
● Minimum IT diploma level education and relevant Microsoft IT certification. < r> ● Minimum 1 year in a Level 2 role or 2+ years in Level 1 with proven L2 skills. < r> ● Minimum 2 years in a B2B IT support role. < r> ● Strong knowledge of Microsoft desktop OS, Microsoft 365/Office 365, virtualization, and networking. < r> ● Experience with FortiGate Firewalls, remote desktop tools (e.g., TeamViewer), and documentation/IT diagrams. < r> ● Strong customer service skills and fluent verbal/written English. < r> ● Certifications (e.g., Microsoft, Cisco) are a plus. < r>
Candidates with attached CV and relevant experience will be considered for a phone interview.
br>Work Arrangement: Remote
Schedule: Rotating Shift
Location: Cebu
Employment Type: Full-time
Salary: ₱80,000 – ₱100,000
br>About the Role:
The System Administrator L2 is responsible for resolving Level 1 and Level 2 incidents, ensuring timely and exceptional customer service, maintaining accurate documentation, and continuously developing technical skills. This role requires strong technical expertise, proactive problem-solving, and the ability to provide efficient support in a dynamic IT environment.
Key Responsibilities:
Resolve Level 1 and Level 2 incidents and follow escalation protocols
● Continuously review all tickets and statuses in your queue. < r> ● Respond promptly to colleagues, end users, and partners. < r> ● Follow company, partner, and customer security protocols at all times. < r> ● Assess tickets, escalate when necessary, and document steps thoroughly. < r> ● Ensure issues are fully resolved and verified with customers before closing tickets. < r>
Provide timely and exceptional customer service
● Attend appointments and meetings on time. < r> ● Set clear expectations with colleagues, partners, and end users. < r> ● Communicate clearly via chat, email, and phone using professional language. < r> ● Keep users updated frequently and provide proactive follow-ups. < r> ● Deliver warm, friendly, and solution-focused customer service. < r>
Maintain accurate records and documentation
● Record all time spent on issues against relevant tickets. < r> ● Update notes with clear, detailed, and secure information. < r> ● Ensure consistent communication with end users, partners, and colleagues. < r> ● Avoid disclosing sensitive internal information. < r>
Proactive learning and development
● Enhance knowledge by reviewing escalated tickets and documentation. < r> ● Attend webinars and training sessions to strengthen technical skills. < r> ● Share knowledge, tips, and best practices with colleagues. < r> ● Engage in self-paced learning to develop expertise. < r>
Level 1 Incident Examples
● Credential management (password resets, account unlocks). < r> ● Microsoft Windows, Office, and Office 365 desktop support. < r> ● User connectivity and application support. < r> ● New user setup and deactivation in AD/Azure AD and Office 365. < r> ● VPN account setup and email configuration. < r> ● Device provisioning (workstations, laptops, smartphones). < r> ● Virus/malware scanning and general performance optimization. < r>
Level 2 Incident Examples
● Partial service outages affecting subsets of staff. < r> ● Server-level support impacting limited users. < r> ● Group permissions and printer support. < r> ● Troubleshooting desktop/terminal server applications. < r> ● Proactive server maintenance and monitoring. < r>
Qualifications:
● Minimum IT diploma level education and relevant Microsoft IT certification. < r> ● Minimum 1 year in a Level 2 role or 2+ years in Level 1 with proven L2 skills. < r> ● Minimum 2 years in a B2B IT support role. < r> ● Strong knowledge of Microsoft desktop OS, Microsoft 365/Office 365, virtualization, and networking. < r> ● Experience with FortiGate Firewalls, remote desktop tools (e.g., TeamViewer), and documentation/IT diagrams. < r> ● Strong customer service skills and fluent verbal/written English. < r> ● Certifications (e.g., Microsoft, Cisco) are a plus. < r>
Candidates with attached CV and relevant experience will be considered for a phone interview.
This advertiser has chosen not to accept applicants from your region.
8
System Administrator L2
Cebu, Cebu
WHR Global Consulting
Posted 4 days ago
Job Viewed
Job Description
System Administrator L2
br>Work Arrangement: Remote
Schedule: Rotating Shift
Location: Cebu
Employment Type: Full-time
Salary: ₱80,000 – ₱100,000
br>About the Role:
The System Administrator L2 is responsible for resolving Level 1 and Level 2 incidents, ensuring timely and exceptional customer service, maintaining accurate documentation, and continuously developing technical skills. This role requires strong technical expertise, proactive problem-solving, and the ability to provide efficient support in a dynamic IT environment.
Key Responsibilities:
Resolve Level 1 and Level 2 incidents and follow escalation protocols
● Continuously review all tickets and statuses in your queue. < r>● Respond promptly to colleagues, end users, and partners. < r>● Follow company, partner, and customer security protocols at all times. < r>● Assess tickets, escalate when necessary, and document steps thoroughly. < r>● Ensure issues are fully resolved and verified with customers before closing tickets. < r>
Provide timely and exceptional customer service
● Attend appointments and meetings on time. < r>● Set clear expectations with colleagues, partners, and end users. < r>● Communicate clearly via chat, email, and phone using professional language. < r>● Keep users updated frequently and provide proactive follow-ups. < r>● Deliver warm, friendly, and solution-focused customer service. < r>
Maintain accurate records and documentation
● Record all time spent on issues against relevant tickets. < r>● Update notes with clear, detailed, and secure information. < r>● Ensure consistent communication with end users, partners, and colleagues. < r>● Avoid disclosing sensitive internal information. < r>
Proactive learning and development
● Enhance knowledge by reviewing escalated tickets and documentation. < r>● Attend webinars and training sessions to strengthen technical skills. < r>● Share knowledge, tips, and best practices with colleagues. < r>● Engage in self-paced learning to develop expertise. < r>
Level 1 Incident Examples
● Credential management (password resets, account unlocks). < r>● Microsoft Windows, Office, and Office 365 desktop support. < r>● User connectivity and application support. < r>● New user setup and deactivation in AD/Azure AD and Office 365. < r>● VPN account setup and email configuration. < r>● Device provisioning (workstations, laptops, smartphones). < r>● Virus/malware scanning and general performance optimization. < r>
Level 2 Incident Examples
● Partial service outages affecting subsets of staff. < r>● Server-level support impacting limited users. < r>● Group permissions and printer support. < r>● Troubleshooting desktop/terminal server applications. < r>● Proactive server maintenance and monitoring. < r>
Qualifications:
● Minimum IT diploma level education and relevant Microsoft IT certification. < r>● Minimum 1 year in a Level 2 role or 2+ years in Level 1 with proven L2 skills. < r>● Minimum 2 years in a B2B IT support role. < r>● Strong knowledge of Microsoft desktop OS, Microsoft 365/Office 365, virtualization, and networking. < r>● Experience with FortiGate Firewalls, remote desktop tools (e.g., TeamViewer), and documentation/IT diagrams. < r>● Strong customer service skills and fluent verbal/written English. < r>● Certifications (e.g., Microsoft, Cisco) are a plus. < r>
Candidates with attached CV and relevant experience will be considered for a phone interview.
br>Work Arrangement: Remote
Schedule: Rotating Shift
Location: Cebu
Employment Type: Full-time
Salary: ₱80,000 – ₱100,000
br>About the Role:
The System Administrator L2 is responsible for resolving Level 1 and Level 2 incidents, ensuring timely and exceptional customer service, maintaining accurate documentation, and continuously developing technical skills. This role requires strong technical expertise, proactive problem-solving, and the ability to provide efficient support in a dynamic IT environment.
Key Responsibilities:
Resolve Level 1 and Level 2 incidents and follow escalation protocols
● Continuously review all tickets and statuses in your queue. < r>● Respond promptly to colleagues, end users, and partners. < r>● Follow company, partner, and customer security protocols at all times. < r>● Assess tickets, escalate when necessary, and document steps thoroughly. < r>● Ensure issues are fully resolved and verified with customers before closing tickets. < r>
Provide timely and exceptional customer service
● Attend appointments and meetings on time. < r>● Set clear expectations with colleagues, partners, and end users. < r>● Communicate clearly via chat, email, and phone using professional language. < r>● Keep users updated frequently and provide proactive follow-ups. < r>● Deliver warm, friendly, and solution-focused customer service. < r>
Maintain accurate records and documentation
● Record all time spent on issues against relevant tickets. < r>● Update notes with clear, detailed, and secure information. < r>● Ensure consistent communication with end users, partners, and colleagues. < r>● Avoid disclosing sensitive internal information. < r>
Proactive learning and development
● Enhance knowledge by reviewing escalated tickets and documentation. < r>● Attend webinars and training sessions to strengthen technical skills. < r>● Share knowledge, tips, and best practices with colleagues. < r>● Engage in self-paced learning to develop expertise. < r>
Level 1 Incident Examples
● Credential management (password resets, account unlocks). < r>● Microsoft Windows, Office, and Office 365 desktop support. < r>● User connectivity and application support. < r>● New user setup and deactivation in AD/Azure AD and Office 365. < r>● VPN account setup and email configuration. < r>● Device provisioning (workstations, laptops, smartphones). < r>● Virus/malware scanning and general performance optimization. < r>
Level 2 Incident Examples
● Partial service outages affecting subsets of staff. < r>● Server-level support impacting limited users. < r>● Group permissions and printer support. < r>● Troubleshooting desktop/terminal server applications. < r>● Proactive server maintenance and monitoring. < r>
Qualifications:
● Minimum IT diploma level education and relevant Microsoft IT certification. < r>● Minimum 1 year in a Level 2 role or 2+ years in Level 1 with proven L2 skills. < r>● Minimum 2 years in a B2B IT support role. < r>● Strong knowledge of Microsoft desktop OS, Microsoft 365/Office 365, virtualization, and networking. < r>● Experience with FortiGate Firewalls, remote desktop tools (e.g., TeamViewer), and documentation/IT diagrams. < r>● Strong customer service skills and fluent verbal/written English. < r>● Certifications (e.g., Microsoft, Cisco) are a plus. < r>
Candidates with attached CV and relevant experience will be considered for a phone interview.
This advertiser has chosen not to accept applicants from your region.
9