1,181 Av Support jobs in the Philippines

• At least Associate graduate

• With or without experience as Technician

• Familiarity with 7 QC Tools is an advantage

• With strong sense of responsibility

• Computer literate

Please send your resume directly to or

The Support Technician is responsible for handling support requests over the phone from our customers, both internal and external. Other responsibilities include walking customers through troubleshooting steps in order to resolve their problem, assisting customers with achieving their software goals, whether user error or system issue, communicating with managers and other team members to disseminate information on fixes for common issues to expand knowledge base.

RESPONSIBILITIES:

• Provide Excellent Customer service to both external and internal customers
• Maintain ability to work a flexible schedule, including weekends and Holidays
• Interact with store employees and managers over the phone to resolve any reported issues
• Provide support to service technicians and work cooperatively to resolve problems
• Continually expand the type of issues you are able to resolve unassisted
• Respond to calls in a timely manner in accordance with SLA's
• Provide service, support, installation, and training to our customers
• Additional duties and responsibilities as needed

QUALIFICATIONS:

EDUCATION

• Bachelor's Degree (preferred, but not required)

EXPERIENCE

• A minimum of one year of experience in customer service (Required)
• At least one year customer support in a call center environment (Required)
• Familiarity with Networking (Preferred)
• Familiarity with POS systems (Preferred)

LICENSES; CERTIFICATIONS

• A+, Network+, Security+ Certification(s) (Preferred, but not required)

SKILLS & KNOWLEDGE

• Basic computer skills (Required)
• Excellent oral and written communication (Required)
• Ability to think, learn, and solve problems quickly (Required)
• Understand wireless devices and Sonic Wall devices (Preferred)
• Capable of Multi-tasking (required)
• Detail oriented (required)
• Organizational skills (required)
• Able to work independently with limited supervision and as part of a team (required)

Why Join CoDev?

• Medical and Life Insurance package on the 2nd month plus 2 dependents
• Company provided equipment + Monthly utility stipend of Php 1,500
• A regularization increase on the 6th month
• Annual salary increase based on performance
• Tax-Free allowances incorporated in pay
• Salary loans with 0% interest, payable in 2 months
• Opportunity for self-improvements like access to online training sites such as Udemy, Pluralsight, and other resources

Falcon's Creative Group Support Technician operates and maintains computer systems and networks to ensure that the concerned people get the most effective IT functionality.

The Support Technician plays a vital role as the on site support technician which will extend its support to both the Business Operations team and production team in terms of all IT related initiatives and concerns.

Reporting directly to the Executive Vice President of Technology and supervised by the Director of Business Operations in the Philippines, you will oversee communicating with various departments to address and resolve technical issues promptly. Your role involves not only troubleshooting and resolving hardware and software problems but also ensuring that all systems are secure and functioning optimally.

In addition to maintaining and upgrading computer systems and networks, the Support Technician is responsible for implementing existing security protocols, performing regular system maintenance, and monitoring network performance to prevent and mitigate potential disruptions. You will assist in the configuration and deployment of new technologies and provide training for staff on best practices and new systems.

You will also play a key role in developing and documenting IT policies and procedures to ensure consistency and compliance across the organization. Regularly reviewing and updating these protocols in response to emerging threats and technological advancements will be part of your duties.

As a liaison between the Technology team and other departments, your effective communication skills will be crucial in translating complex technical information into clear, actionable insights for non-technical staff. This will help in fostering a better understanding of IT processes and support, leading to enhanced productivity and overall efficiency within the company.

Your proactive approach in identifying potential IT issues before they become problems and your dedication to providing exceptional support will contribute significantly to the smooth operation and security of Falcon's Creative Group's technological infrastructure.

Duties and Responsibilities

• Assist all new hires' IT onboarding set-ups
• Serving as the first point of contact for IT support within the organization
• Installing, configuring and maintaining software and hardware components of computer and network systems
• Diagnosing and troubleshooting software and hardware issues
• Repairing and replacing damaged computer and network components
• Supporting people whenever they encounter challenges with computers and network devices
• Maintaining and updating technical documentation regularly
• Testing new hardware and software before full-scale installation

Qualifications

• Has relevant experience
• Graduate of any IT related courses
• Advanced in computer hardware and software troubleshooting
• Basic in verbal and written communication skills
• Has good stakeholder management skills
• Able to exercise problem-solving and troubleshooting
• Intermediate in analytical and organizational skills with strong attention to detail
• Has a customer-oriented personality

Overview:

The Support Technician is responsible for handling support requests over the phone from our customers, both internal and external. Other responsibilities include walking customers through troubleshooting steps in order to resolve their problem, assisting customers with achieving their software goals, whether user error or system issue, communicating with managers and other team members to disseminate information on fixes for common issues to expand knowledge base.

Responsibilities:

• Provide Excellent Customer service to both external and internal customers
• Maintain ability to work a flexible schedule, including weekends and Holidays
• Interact with store employees and managers over the phone to resolve any reported issues
• Provide support to service technicians and work cooperatively to resolve problems
• Continually expand the type of issues you are able to resolve unassisted
• Respond to calls in a timely manner in accordance with SLA's
• Provide service, support, installation, and training to our customers
• Additional duties and responsibilities as needed

Qualifications:

EDUCATION

• Bachelor's Degree (preferred, but not required)

EXPERIENCE

• A minimum of one year of experience in customer service (Required)
• At least one year customer support in a call center environment (Required)
• Familiarity with Networking (Preferred)
• Familiarity with POS systems (Preferred)

LICENSES; CERTIFICATIONS

• A+, Network+, Security+ Certification(s) (Preferred, but not required)

SKILLS & KNOWLEDGE

• Basic computer skills (Required)
• Excellent oral and written communication (Required)
• Ability to think, learn, and solve problems quickly (Required)
• Understand wireless devices and Sonic Wall devices (Preferred)
• Capable of Multi-tasking (required)
• Detail oriented (required)
• Organizational skills (required)
• Able to work independently with limited supervision and as part of a team (required)

QUALIFICATIONS:

• At least High School Graduate but Vocational Graduate is a PLUS.
• With at least 6 months to 1 year experience in Building Facilities.
• Willing to work on shifting schedule and rotating day-off.
• Can start ASAP.

Job Type: Full-time

Pay: From Php16,872.00 per month

Benefits:

• Health insurance
• Life insurance

Work Location: In person

First Focus is Australia's bestManaged Service Provider (MSP), with a team of over 300 technical professionals across offices in Australia, New Zealand and the Philippines. We have grown consistently and profitably for over 15 years, and we're continuing to win new clients and challenge ourselves to rise to new heights.

We have just started the search for the best Senior Support Technician in the Philippines who will be supporting all aspects of our customers' technical environments across Australia. Why would such an amazing and talented individual consider coming to First Focus? What makes First Focus better than where you are today?

• We actively promote equal opportunity and fair treatment for all our employees, irrespective of their position, location or nationality, fostering a positive and inclusive workplace culture - growyour career
• We understand the value you deliver, and we will give you the support to get the job done - be supported to be awesome
• We find and retain the best - best Project Engineers, best technical escalation, best team leads and managers, best team
• We encourage transparency as one of the foundations of our culture, creating a healthier, more productive work environment while actively discouraging toxicity - be heard, feel safe to speak up

Duties

• Assists Level 1 and Level 2 Service Desk technicians progress and resolve tickets
• Supporting servers, desktops and applications within an Microsoft AD and Exchange environment
• Delivering the support of Terminal Services, VMware, Hyper-V and Citrix-based cloud infrastructure
• Performing a wide variety of Level 1-3 support functions across many technologies
• Occasional project team work to deploy solutions for customers
• Performing a wide variety of senior support across many technologies
• Working with highly experienced solutions experts to maintain best practice environments
• Document and log all actions into ticketing system

Requirements

Please note:To be successful in this role, you will need to be able to demonstrate a independent approach to the way you resolve technical issues. We are seeking someone who has the confidence to try new things and risk failure in this role. We will be asking you questions about what you would do in a situation where you need to make independent decisions.

• Extensive experience with Windows Server 2012 R2 and above
• Extensive knowledge in AD/GPO/DNS/DHCP
• Exchange On-prem, Hybrid and Office 365
• Experience working with VMWare & Hyper-V
• iDRAC/iLO
• O365 and AD Administration
• SAN/Storage
• Extensive experience with backup technologies (Veeam and StorageCraft preferred)
• Excellent complex-problem diagnosis technique
• Azure
• Strong Networking skills (LAN, WAN, TCP/IP, DNS & DHCP)
• Firewalls (Fortigate, Meraki, Sophos UTM preferred)
• Email Security Gateway/Anti Spam
• Remote Desktop Services (RDS)

• Experience with Connectwise, Labtech, and/or Solarwinds Orion (Desired)

• Excellent spoken and written communication skills in English (Mandatory)

• Minimum 3-4 years of managed service provider experience (Desired)
• Must be available to work graveyard or night shifts.
• Must be available to work the majority of weekends and holidays.

Qualifications:

• At least 5 years of extensive experience doing Senior Support Role
• Worked in Managed services, outsourcing or professional services environment is a plus
• Calm under pressure
• Excellent spoken and written communication skills in English (Mandatory)

• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements.
• 'Never Stop Growing' is deeply embedded in our DNA - we offer 1 paid study day every month and support employees towards certifications and qualifications - we will pay for the exam and will also give you a pay rise for achieving certs(conditions apply, of course)
• HMO from the first day of your employment
• Addition of one (1) dependent (e.g., your spouse) to the Company's HMO policy (which includes medical coverage plus dental benefits package) on the first day of your employment
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counselors
• 25 days paid days leave annually
• Employee Referral Program (Php 20,000)
• Employee MVP Award (Php 10,000)
• Social events, End of Financial Year and Christmas
• Employee Profit Sharing*
• Loyalty bonus for long-term employees*

Office Address:

• 29th Floor, Robinsons Cyberscape Gamma, Topaz Road, Ortigas Pasig City Metro Manila Philippines
• 26th floor, Axis Tower One Building, Filinvest Ave, Alabang, Muntinlupa

Additional Information

• Opportunity to work from home. If you are residing within Metro Manila or in other nearby provinces, a hybrid work set-up will apply.

• If you get hired, the official job title for this Senior Support Engineer role will be "Client SME".

• Salary will depend on the evaluation of candidate's values, skills and experiences.

*Terms and condition apply

**MUST live relatively close to Sta. Rosa, Laguna**

We are looking for someone who enjoys helping people and solving IT problems. This role provides remote troubleshooting and phone support for software, hardware, and network issues, while also assisting with deployments and diagnostics. You'll help test applications, support users with their desktop and business systems, and play a part in maintaining stable and reliable server and network environments.

If you're a team player who adapts quickly, takes ownership, and enjoys continuous learning, this role could be a great fit.

• Permanent Work from Home
• Guaranteed Pay Increase upon regularization and yearly increase
• Work-from-Home Equipment Provided
• Full-time position (Tuesday - Saturday, 12:00 am to 9:00 am)
• HMO, Vacation & Sick Leave after 1 year

Job Tasks and Responsibilities:

Technical Support & Troubleshooting

• Serve as the first point of contact for end users, providing timely support for software, hardware, telecom devices, and network access issues.
• Troubleshoot and resolve common problems such as system availability, logins, and password issues, escalating complex cases to Systems Analysts when required.
• Ensure all support requests are properly documented, tracked, and closed to the user's satisfaction.

System Setup, Maintenance & Upgrades

• Assist with the installation, configuration, and relocation of desktop computers, peripherals, and telecom devices.
• Maintain and update operating systems, utilities, and business applications.
• Perform patch management, upgrades, migrations, and general troubleshooting across servers, networks, and business systems.

Coordination & Continuous Improvement

• Coordinate Support Desk coverage and schedules with team members to ensure continuous service.
• Work closely with Systems Analysts to identify recurring issues, enhance support processes, and improve user experience.
• Develop and maintain documentation for IT systems and stay updated on emerging hardware/software technologies, assisting with testing and evaluation.

Qualifications:

• Associate's degree in Computer Science or related field (Bachelor's preferred)
• At least 2 years' experience in IT technical support
• Strong knowledge of Windows Server, Windows desktop OS, networking, Citrix/Terminal Server environments, and local/network printing
• CompTIA, Microsoft, VMware, Citrix, or Cisco certifications (required)
• Strong troubleshooting and customer service skills
• Proficient in Microsoft Office Suite and general PC navigation
• Excellent communication skills, detail-oriented, and a team player

The Business Service Group (BSG) plays a vital role in providing essential back-office support to our sister companies situated in the picturesque landscapes of Hawaii , USA. We are not a BPO, we are a closely-knit family of enterprises, encompassing an accounting firm, insurance, photography services, property management, logistics, IT support, and Restaurant Supply, all operating under a unified ownership umbrella. We also support family-affiliated companies based in California in the Personal Care Products industry.

We are seeking a new team member to join our sister company, Pacxa, a leading technology provider and systems integrator based in Hawaii. The company delivers customized IT solutions that help nearly 400 businesses, government agencies, and nonprofits across the state maximize opportunities and drive innovation.

Why Join Us?

We have a great team, we hire smart and talented people and we reward people who work hard, learn quickly, apply their knowledge, and produce professional, accurate work.

QUALIFICATIONS:

• Graduate of BS Information Technology
• Fresh graduates are welcome to apply but with relevant work experience is an advantage
• With knowledge in computer hardware servicing/software /network
• Good in verbal communication and interpersonal skills
• Can drive both 2 and 4 Wheels

RESPONSIBILITIES:

• Installation of computer hardware
• Develop and maintain local networks
• Troubleshoot to identify and resolve problems in a timely manner
• Travel to a client's location to assist in IT service installation, repair and general support

Job Type: Full-time

Benefits:

• Additional leave
• Company events
• Free parking
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

• Provide System Support to Gaming Slot Systems, Management Systems and Operation Supports by monitoring, performing system maintenance on the accounting and troubleshooting enhancement tools available

• Manage and resolve irregular system events

• To respond to customer inquiries and provide feedback on system issues

• Provide support to end users in their daily operations

• Identify and resolve operational problems and carry out the necessary repairs and adjustment to minimize downtime and prevent future problems

• Install, configure and setup LAN/WAN/VPN network access for the services access

• Capable of preparing simple documentation

• Adhere Technician Standard Operating Procedure

• Technical knowledge is at intermediate level, however, it is expected to progress through the job experiences

Job Type: Full-time

Pay: Php18, Php25,000.00 per month

Benefits:

• Company Christmas gift
• Health insurance
• Life insurance

Ability to commute/relocate:

• Bulacan: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Information technology: 1 year (Preferred)

Language:

• english (Preferred)

Work Location: In person