179 Automation Solutions jobs in the Philippines

RPA / Automation Solutions Business Analyst

Meycauayan, Bulacan ₱900000 - ₱1200000 Y Nestlé USA

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Job Description

Location: Meycauayan, Bulacan, PH / Rockwell, Makati, PH Company: Nestlé Business Services AOA, Inc. Position Summary Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline, and excellence. Are you ready to join us? A day in the life of.

You will serve as a vital link between IS/IT and business consumers and customers. This role requires a deep understanding of business functions, identifying opportunities and challenges, and advising on optimal solutions. You will translate business strategies, threats, and needs into IS/IT product requirements and facilitate collaboration between Operations, the Business Development Unit, and market business partners to specify, test, and deploy IS/IT automation solutions.

Key Responsibilities:

1. Project Management and Coordination

  • Structure automation projects by assessing efforts, defining resource needs, coordinating execution, and monitoring progress to ensure successful project closure.
  • Collaborate with Business Systems Analysts (BSA) to define and prioritize development tasks, ensuring business requirements are met.
  • Provide guidance and recommendations to stakeholders on resource identification, prioritization, and coordination within the Automation Product/Project portfolio.

2. Building and Testing Automation Solutions

  • Partner with End-to-End Product Owners (E2E POs) and Market Automation Leads (MAL) to identify process automation opportunities.
  • Gather detailed process requirements and expected outcomes, including As-Is process flows, service requirements (SRs), benefits, and key outcomes.
  • Create Process Design Documents (PDD) and conduct testing of new automation solutions.
  • Identify and address bugs prior to deployment and ensure updated standard routines are available for automated processes.
  • Support the local BSA team in scripting new solutions for local initiatives and assess the best options for automation solutions, including process improvements.

3. Deployment of Automation Solutions

  • Consolidate the automation pipeline for the NBS Center based on inputs from Center Operations, Process Optimizers, and the Market Digital Acceleration Team.
  • Align automation priorities with Operations, Product Owners, and market stakeholders, assessing delivery timelines and efforts.
  • Collaborate with the Global BSA team on global initiatives, ensuring their integration into the Center Automation pipeline.
  • Identify future enhancements and support Operations in scheduling robot frequency.

4. Sustaining Automation Solutions

  • Ensure continuous capability building and technical support for developed automation solutions.
  • Develop supporting documentation, including troubleshooting guides and instruction manuals (Quick Reference Guides).
  • Conduct knowledge-sharing sessions and capability-building workshops on available automations within NBS.
  • Identify and report enhancements for existing automation solutions due to technical updates or system migrations.

5. Ongoing Support and Collaboration

  • Support the local BSA in prototype creation and scripting new solutions through PowerApps or Power Automate.
  • Collaborate with the NBS E2E Product Owner and Market Digital Acceleration Lead during design events and baselining exercises.
  • Assist the Market Project team throughout the automation process steps and provide documentation coaching.

6. Stakeholder Management

  • Oversee overall project planning, monitoring, and controlling from go-live to Hypercare exit.
  • Provide status updates to key stakeholders and the Senior Leadership team, ensuring alignment on project governance and business reviews.
  • Coordinate closely with Local BSAs, Data Visualization Specialists, Process Optimizers, and the Market Digital Acceleration team to proactively assess risks and implement mitigation strategies.
  • Facilitate effective communication with key stakeholders to support proposed strategies, process improvements, and operational decisions.
What will make you successful
  • Educational Qualifications: Bachelor's degree in Business, Information Systems, or a related discipline; an M.B.A. is a plus.
  • Business Analysis Experience: Proven experience in business analysis within a relevant functional area, demonstrating the ability to assess business needs and develop effective solutions.
  • Project Management Expertise: Extensive experience in project management, including planning, execution, and stakeholder management, ensuring successful project delivery.
  • Relevant Business Experience: Significant business experience in a relevant function, providing a strong understanding of industry practices and challenges.
  • Agile/DevOps Methodology: Strong experience working in an Agile and DevOps environment, utilizing design thinking methodology to foster innovation and enhance project outcomes.
  • Effective Communication Skills: Exceptional communication skills, with the ability to engage and influence stakeholders at various levels across the organization.
  • Global Collaboration Experience: Experience working in a global environment and with virtual teams, demonstrating the ability to navigate cultural differences and foster collaboration across diverse locations.

We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us

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RPA / Automation Solutions Business Analyst

Meycauayan, Bulacan Nestle

Posted 17 days ago

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Job Description

**Location: Meycauayan, Bulacan, PH / Rockwell, Makati, PH**
**Company: Nestlé Business Services AOA, Inc.**
**Position Summary**
**Joining Nestlé means you are joining the largest food and beverage company in the world.  At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.**
**Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline, and excellence. Are you ready to join us?**
**A day in the life of.**
You will serve as a vital link between IS/IT and business consumers and customers. This role requires a deep understanding of business functions, identifying opportunities and challenges, and advising on optimal solutions. You will translate business strategies, threats, and needs into IS/IT product requirements and facilitate collaboration between Operations, the Business Development Unit, and market business partners to specify, test, and deploy IS/IT automation solutions.
**Key Responsibilities:**
**1. Project Management and Coordination**
+ Structure automation projects by assessing efforts, defining resource needs, coordinating execution, and monitoring progress to ensure successful project closure.
+ Collaborate with Business Systems Analysts (BSA) to define and prioritize development tasks, ensuring business requirements are met.
+ Provide guidance and recommendations to stakeholders on resource identification, prioritization, and coordination within the Automation Product/Project portfolio.
**2. Building and Testing Automation Solutions**
+ Partner with End-to-End Product Owners (E2E POs) and Market Automation Leads (MAL) to identify process automation opportunities.
+ Gather detailed process requirements and expected outcomes, including As-Is process flows, service requirements (SRs), benefits, and key outcomes.
+ Create Process Design Documents (PDD) and conduct testing of new automation solutions.
+ Identify and address bugs prior to deployment and ensure updated standard routines are available for automated processes.
+ Support the local BSA team in scripting new solutions for local initiatives and assess the best options for automation solutions, including process improvements.
**3. Deployment of Automation Solutions**
+ Consolidate the automation pipeline for the NBS Center based on inputs from Center Operations, Process Optimizers, and the Market Digital Acceleration Team.
+ Align automation priorities with Operations, Product Owners, and market stakeholders, assessing delivery timelines and efforts.
+ Collaborate with the Global BSA team on global initiatives, ensuring their integration into the Center Automation pipeline.
+ Identify future enhancements and support Operations in scheduling robot frequency.
**4. Sustaining Automation Solutions**
+ Ensure continuous capability building and technical support for developed automation solutions.
+ Develop supporting documentation, including troubleshooting guides and instruction manuals (Quick Reference Guides).
+ Conduct knowledge-sharing sessions and capability-building workshops on available automations within NBS.
+ Identify and report enhancements for existing automation solutions due to technical updates or system migrations.
**5. Ongoing Support and Collaboration**
+ Support the local BSA in prototype creation and scripting new solutions through PowerApps or Power Automate.
+ Collaborate with the NBS E2E Product Owner and Market Digital Acceleration Lead during design events and baselining exercises.
+ Assist the Market Project team throughout the automation process steps and provide documentation coaching.
**6. Stakeholder Management**
+ Oversee overall project planning, monitoring, and controlling from go-live to Hypercare exit.
+ Provide status updates to key stakeholders and the Senior Leadership team, ensuring alignment on project governance and business reviews.
+ Coordinate closely with Local BSAs, Data Visualization Specialists, Process Optimizers, and the Market Digital Acceleration team to proactively assess risks and implement mitigation strategies.
+ Facilitate effective communication with key stakeholders to support proposed strategies, process improvements, and operational decisions.
**What will make you successful**
+ **Educational Qualifications:** Bachelor's degree in Business, Information Systems, or a related discipline; an M.B.A. is a plus.
+ **Business Analysis Experience:** Proven experience in business analysis within a relevant functional area, demonstrating the ability to assess business needs and develop effective solutions.
+ **Project Management Expertise:** Extensive experience in project management, including planning, execution, and stakeholder management, ensuring successful project delivery.
+ **Relevant Business Experience:** Significant business experience in a relevant function, providing a strong understanding of industry practices and challenges.
+ **Agile/DevOps Methodology:** Strong experience working in an Agile and DevOps environment, utilizing design thinking methodology to foster innovation and enhance project outcomes.
+ **Effective Communication Skills:** Exceptional communication skills, with the ability to engage and influence stakeholders at various levels across the organization.
+ **Global Collaboration Experience:** Experience working in a global environment and with virtual teams, demonstrating the ability to navigate cultural differences and foster collaboration across diverse locations.
We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at
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Solutions Architect

₱2000000 - ₱2500000 Y Drake International Philippines

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Job Description

A Philippine ICT company that developed and operates the Land Transportation Office's nationwide IT system under a Build-Own-Operate scheme, is currently looking to hire a
Solutions Architect
to be part of their progressive team in Quezon City.

Job Summary

We are seeking a highly skilled Solutions Architect with a specialization in
microservices architecture
,
DevOps practices
, and
cloud infrastructure
. The ideal candidate will be responsible for designing and implementing scalable, reliable, and cloud-native systems that support business objectives. The role combines strategic planning, technical leadership, and hands-on architecture to drive system modernization and efficiency.

Responsibilities

  • Architect systems based on microservices principles, defining service boundaries, communication patterns, and data management strategies.
  • Establish DevOps workflows including CI/CD pipelines, automated deployments, and infrastructure-as-code.
  • Design and manage cloud infrastructure (AWS, Azure, GCP), configuring networking, security, and resource optimization.
  • Deliver end-to-end solution design, integrating frontend, backend, and infrastructure components to achieve reliability and scalability.
  • Collaborate with cross-functional teams including developers, operations, and stakeholders to align architectural decisions and system integration.
  • Provide technical leadership and mentorship, advocating best practices across microservices, DevOps, and cloud technologies.

Requirements

  • Proven experience in microservices design, implementation, and deployment.
  • At least 10 years experience in Full Stack development using .Net
  • Minimum of
    3 years experience as a lead or senior architect
    , driving technology decisions and mentoring development teams.
  • Deep familiarity with cloud platforms such as AWS, Azure, or Google Cloud Platform, and their respective service ecosystems.
  • Strong proficiency in DevOps tooling and practices, including CI/CD (e.g., Jenkins, GitLab CI), and IaC tools (e.g., Terraform, CloudFormation).
  • Solid understanding of containerization (Docker) and orchestration (Kubernetes).
  • Expertise in system architecture, distributed systems, and performance optimization.
  • Excellent communication skills for translating complex technical concepts to diverse audiences.

What's in it for you?

  • Career opportunities and advancement
  • Work life balance
  • Competitive base pay
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Solutions Architect

Taguig, National Capital Region ₱1500000 - ₱2500000 Y Seven Seven Global Services, Inc.

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Job Description

Work Setup: Hybrid (2x a week onsite)

Work Location: BGC, Taguig

Work Schedule: Dayshift

Responsibilities:

  • Define and maintain development practices and standards that let us deliver quality software faster.
  • Work with Product Managers, Developers, and Business owners to review, evaluate, and document current business and data models.
  • Evaluate tools and technologies that we can use to reduce platform and operational costs, improve productivity, performance, and overall quality of our product.
  • Work with engineering leads in designing and implementing scalable, resilient system architectures, utilizing Java/GO, Spring framework, Hibernate ORM, and other relevant technologies.
  • Collaborate with other team members to craft quality technical solutions.
  • Work with enterprise architects to define architectural blueprint
  • Develop and plan programs to educate teams on building high performance distributed services.

Qualifications:

  • At least 5 years of combined experience in engineering management, system and/or enterprise architecture, programming, and software design
  • Experience designing and developing scalable, high performance distributed systems
  • Lead the system design and architecture of complex software systems
  • Data architecture and modeling experience
  • Hands-on experience on at least two or more of the following areas

  • Development/Scripting: Java, GO, .NET, NodeJS, Python, Javascript

  • Containerization: Docker, Kubernetes, Openshift, Rancher
  • Public Cloud: AWS, GCP, Azure, Alicloud
  • Database: MySQL, Postgres, SQL server, Oracle, MongoDB, DynamoDB, Couchbase
  • Middleware/Messaging Technologies: Kafka, MQ, JMS
  • Config Management: Terraform, Ansible, Helm, Chef, Puppet
  • CI/CD: Jenkins, Teamcity, Gitlab, Bamboo, ArgoC
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Solutions Architect

Makati City, National Capital Region ₱120000 - ₱150000 Y Nityo Infotech Services Philippines Inc.

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Job Description

Location: Paseo de Roxas, Makati City

Work Setup: Hybrid (2-3 days onsite per week)

Work Schedule: 8:00 AM – 6:00 PM (Mon–Thurs), 8:00 AM – 5:00 PM (Fri)



Solutions Architect

Salary: PHP 140,000 gross all in

Minimum Qualifications:

A plug-and-play resource who can hit the ground running with minimal supervision. Ideal candidate should have the following qualifications:

  • Strong experience in creating high-level and low-level technical documentation, including architecture diagrams.
  • Solid understanding of various architecture design types, especially:

  • Serverless architectures

  • Microsoft technologies (e.g., Azure, .NET, etc.)

  • Skilled in documenting and designing requirements clearly and thoroughly.

  • Fast and efficient in research and development (R&D) tasks;


Cloud Architect

Salary: PHP 100,000 to PHP 120,000 gross all in

Minimum Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven experience as a Cloud Architect or similar role, with a focus on Azure.
  • Strong understanding of cloud computing concepts, including IaaS, PaaS, and SaaS.
  • Proficiency in Azure services such as Azure Virtual Machines, Azure Storage, Azure Networking, and Azure Active Directory.
  • Experience with infrastructure as code (IaC) tools like ARM templates, Terraform, or Bicep.
  • Knowledge of security best practices and compliance standards in cloud environments.


Data Architect

Salary: PHP 110,000 to PHP 150,000 gross all in

Minimum Qualifications:

  • Bachelor's or Master's degree in Computer Science, Information Systems, or related field.
  • 7+ years of experience in data architecture, with at least 3 years focused on Azure Databricks.
  • Expert-level proficiency in Apache Spark, Delta Lake, and Databricks SQL.
  • Strong experience with Azure Data Lake Storage, Azure Synapse Analytics, Azure Data Factory, and Azure DevOps.
  • Proven track record in designing and deploying large-scale data platforms in Azure.
  • Solid understanding of data modeling, ETL/ELT processes, and data governance.
  • Experience with Python, Scala, and SQL in a big data context.
  • Familiarity with MLflow, Unity Catalog, and Databricks Workflows is a plus.


Data Engineer

Salary: PHP 120,000 to PHP 150,000 gross all in

Minimum Qualifications:

  • At least 5 to 10 years' previous experience as a data engineer or in a similar role
  • Technical expertise with data models, data mining, and segmentation techniques
  • Knowledge of programming languages  (e.g. Java and Python)
  • Advanced Hands-on experience with SQL database design and Databricks (non-negotiable)
  • Degree in Computer Science, IT, or similar field; a Master's is a plus
  • Experience/Knowledge in using Salesforce, Sap, Oracle, Genesys is a plus
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Solutions Architect

Taguig, National Capital Region ₱600000 - ₱1200000 Y Leighton Asia

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Job Description

Key Responsibilities:

  • Design and deliver integration solutions using Azure Cloud Systems and enterprise data warehousing.
  • Collaborate with business stakeholders to identify requirements and deliver optimized, secure solutions.
  • Assess vendor software and ensure seamless system integrations.
  • Lead architecture delivery while ensuring governance and regulatory compliance.
  • Utilize advanced IT knowledge, including ICT networks, security, virtualization, and cloud computing.

Qualifications & Skills:

  • Degree in ICT or a related field preferred.
  • Minimum 5 years' experience as a Solution Architect or similar role.
  • Expertise in Azure Cloud Systems, integration technologies, and data warehousing.
  • Strong understanding of security principles and both legacy and modern IT technologies.
  • Excellent communication skills and stakeholder management abilities.
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Solutions Architect

₱24000 - ₱72000 Y Shae Group

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Job Description

About Us

We are a rapidly growing software and healthtech group building scalable platforms across AI, digital health, and low-code/no-code systems. Our work spans SaaS, custom enterprise builds, and consumer-facing platforms, and we need a strategic thinker who can architect, lead, and scale diverse technical solutions.

The Role

We're looking for a forward-thinking Tech Solutions Architect / Tech Lead to design and lead the development of robust digital platforms. You'll work at the intersection of business, product, and technology, making architectural decisions, guiding implementation, and mentoring cross-functional teams. This role is ideal for someone who is technically strong and passionate about using code and no-code tools to deliver impactful solutions at scale.

Key Responsibilities

  • Architect scalable and modular systems using a blend of traditional coding, no-code/low-code platforms, and third-party SaaS integrations.
  • Evaluate technical feasibility of product features and propose appropriate tech stacks.
  • Lead the technical discovery phase, define architecture, and translate product requirements into system design.
  • Collaborate closely with product managers, designers, and business analysts to align technical solutions with business objectives.
  • Own and document architecture decisions, integration diagrams, and tech workflows.
  • Manage and guide development teams (including no-code builders, full-stack devs, and API integrators).
  • Review and write code where necessary (e.g., for custom integrations or microservices).
  • Ensure security, scalability, and performance across all systems and processes.
  • Stay current with trends in AI, automation, cloud services, and no-code tooling.

Requirements

Skills and Qualifications

  • Proven experience as a Tech Lead, Solutions Architect, or Senior Full-Stack Engineer
  • Strong architectural instincts: able to design systems with clarity, scalability, and maintainability
  • Proven experience designing end-to-end digital products/platforms.
  • Strong understanding of API design, integrations (REST, GraphQL), and data architecture.
  • Experience with cloud platforms (AWS, GCP, or Azure).
  • Familiarity with no-code/low-code tools like Dify, Webflow, Xano, Glide, Airtable, or Zapier.
  • Ability to design system flows and workflows across different tools and services.
  • Strong leadership and mentoring skills; experience leading technical teams.
  • Excellent communication: able to explain complex technical ideas to non-engineers
  • Comfortable leading and mentoring small technical teams (internal or external)
  • Flexible, pragmatic mindset: startup pace with enterprise discipline

Benefits

  • Base Salary: USD $2,000 per month.
  • Performance Incentives: USD $50– $5 0 per month tied to KPI over-performance.

Corporate Culture & Work Ethos

We foster a culture of innovation, performance, and purpose. Success is measured by outcomes, and we thrive in a fast-paced, AI-first environment. Transparency, collaboration, and high standards guide how we work, while our mission is to use technology for good, advancing health, well-being, education, and human performance.

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Solutions Architect

Makati City, National Capital Region ₱2000000 - ₱2500000 Y Ebizolution

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Job Description

A Solutions Architect is responsible for designing and implementing complex technology solutions that meet specific business needs.

MAJOR RESPONSIBILITIES:

Pre-Sales:

Develop comprehensive architecture designs for Automation, Communications and Engineering Services (ACES), ensuring they meet business requirements.

Create high-level design specifications and system models that guide the development and integration of solutions.

Ensure architectural solutions are scalable, secure, and aligned with industry best practices.

Implementation:

Provide technical leadership and direction throughout the project lifecycle, from conception to implementation.

Collaborate with engineering, development, and operations teams to ensure technical solutions align with the overall architecture.

Serve as a technical advisor to stakeholders, providing guidance on the adoption of new technologies and methodologies.

Post-Sales:

Ensure that all architectural solutions adhere to security best practices and comply with regulatory requirements.

Collaborate with security teams to implement robust security measures throughout the system architecture.

Prepare for and participate in security audits and compliance assessments.

SKILLS REQUIRED:

Design & Architecture

Technical Leadership

Stakeholder Engagement

Technology Evaluation & Selection

Standards & Best Practices

Risk Management

Compliance & Security

Continuous Improvement

QUALIFICATIONS:

Bachelor's Degree in I.T. or E.C.E. or related field

Experience in creating system design, estimating, and proposal preparation for IoT, smart city and managed services

Proficiency in cost estimating

Proficiency in MS Office, MS Project, MS Visio and other online tools

Knowledge of industry standards and regulations

Ability to read and interpret blueprints and schematics

Excellent communication, presentation, and negotiation skills

Ability to work independently and as part of teams

Strong attention to detail and accuracy

With Driver's License is a PLUS

Job Type: Full-time

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Promotion to permanent employee

Work Location: In person

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Solutions Architect

Taguig, National Capital Region ₱900000 - ₱1200000 Y BytePlus

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Job Description

Taguig

Sales

Experienced

Responsibilities
Join the Innovative BytePlus Team As part of BytePlus, you'll help enterprise customers build what's next for their business. Leveraging Bytedance's cutting-edge technologies, we are devoted to developing innovative products and solutions to shape the future. We help our clients to focus on what truly matters. Centering on innovation and excellence, we create gamechanging solutions that help businesses to unleash their potential. You can help us to achieve our mission. Responsibilities - Support the Sales Teams to Qualify leads, Identify Customers' Pain Points and Translate Technologies into Solutions that meet Customers' Business Goals. - Call upon Technical Expertise and Sales Acumen to lead the Qualification process through Demos, Presentations, Architecture Design Sessions & Technical Workshops. - Lead RFPs/RFIs/Hands-on POCs by owning the overall process, and ensuring an optimum collaboration across all stakeholders. Convert POCs into Contracts. - Become a Trusted Advisor Internally and Externally by providing Thought Leadership, Industry Knowledge, and deep understanding across all Technologies that Bytedance B2B is providing. - Collaborate with all stakeholders including Solution Team, Product Team, Strategy, and R&D, to help influence product roadmap based on Market Feedback in your region. - Build or improve Tools and Processes to help scale highly customized Technical POCs. - Present to C-Suite, Business and Technical stakeholders to help raise brand awareness of Bytedance B2B across APAC. Articulate Business and Technical value. - Upsell, cross-sell and drive adoption of Bytedance solutions for existing customers.

Qualifications
Minimum Qualifications - Engineering Bachelor degree and above - At least 5 years of related work experience, preferably in the role of solution architect or pre-sales solution engineering Preferred Qualifications - Product-wise, have deep understanding (preferrably level 300 or above) in some of the following cloud products: IaaS basics (VMs, VPC, LB, etc), organization and landing zone, Cloud Native - K8s (cloud products & open-source projects), Prometheus, CI/CD, Database - SQL (mySQL, PostgreSQL), MongoDB, RDBMS, Big Data - data warehousing, datalake, ETL & ELT, Hadoop & Spark, AI/ML platforms - MLOps, CV, NLP, LLM, Multi-cloud migration - Industry-wise, preferably have worked with DNBs, ISVs and SIs in verticals like E-commerce, Media, Entertainment, Gaming, Education, etc - Comfortable with fast-paced and ambiguous "startup" environment - Can-Do attitude, Self-starter, Ability to work independently and highly motivated with contagious enthusiasm - Team player and able to foster positive team morale, to set goals and drive for successful fulfilment

Apply

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Solutions Architect

Taguig, National Capital Region ₱1200000 - ₱2400000 Y Hexaware Technologies Phil. Branch

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Job Description

Position Overview:

We are seeking a highly skilled and experienced Solutions Architect with specialized expertise in NICE CXOne and a strong focus on Artificial Intelligence (AI). The ideal candidate will play a pivotal role in designing, implementing, and optimizing customer experience solutions that leverage NICE CXOne's capabilities, with a focus on AI-driven innovations. This role requires a deep understanding of cloud contact center solutions, AI technologies, and the ability to translate business requirements into scalable technical solutions.

Key Responsibilities:

Solution Design and Architecture:

·    Design end-to-end solutions using NICE CXOne, integrating AI technologies to enhance customer experience and operational efficiency.

·    Collaborate with stakeholders to gather and analyze business requirements, translating them into technical specifications and solution designs.

·    Architect scalable and resilient cloud-based contact center solutions leveraging NICE CXOne's full suite of tools, including AI-powered features like predictive analytics, virtual agents, and sentiment analysis.

AI Integration and Optimization:

·    Implement and optimize AI-driven capabilities such as chatbots, voice bots, natural language processing (NLP), and machine learning (ML) models within the NICE CXOne platform.

·    Leverage NICE CXOne's AI tools (e.g., Enlighten AI, Mpower, Interaction Analytics) to improve customer engagement and operational insights.

Technical Leadership:

·    Serve as the technical expert and advisor for NICE CXOne implementations, ensuring best practices and adherence to industry standards.

·    Provide guidance to development teams on integrating third-party AI tools and APIs with NICE CXOne.

·    Collaborate with cross-functional teams, including developers, data scientists, and business leaders, to deliver seamless solutions.

Implementation and Support:

·    Oversee the deployment and configuration of NICE CXOne solutions, ensuring alignment with architectural designs and business objectives.

·    Troubleshoot and resolve technical issues, providing ongoing support and maintenance for deployed solutions.

·    Conduct training sessions and workshops for internal teams and clients to ensure effective adoption of NICE CXOne and AI features.

Continuous Improvement:

·    Stay updated on the latest NICE CXOne features, AI advancements, and industry trends to continuously enhance solution offerings.

·    Identify opportunities for innovation and improvement in customer experience processes using AI and NICE CXOne capabilities.

Required Skills and Qualifications:

Technical Expertise:

·    Proven experience as a Solutions Architect with a focus on NICE CXOne, including implementation, configuration, and optimization.

·    Strong knowledge of AI technologies such as NLP, ML, predictive analytics, and chatbot frameworks.

·    Hands-on experience with NICE CXOne AI tools (e.g., NICE Enlighten AI, Interaction Analytics) and other AI platforms.

Cloud and Integration Skills:

·    Deep understanding of cloud-based contact center solutions and SaaS platforms.

·    Proficiency in integrating NICE CXOne with third-party systems, APIs, and AI tools.

Analytical and Problem-Solving Skills:

·    Ability to analyze complex business requirements and design innovative, scalable solutions.

·    Strong troubleshooting and problem-solving skills, with a focus on delivering high-quality outcomes.

Soft Skills:

·    Excellent communication and presentation skills to effectively convey technical concepts to non-technical stakeholders.

·    Strong collaboration and teamwork abilities, with a customer-centric mindset.

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  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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