3,601 Alorica jobs in the Philippines
Help Desk Representative
NCR Atleos
Posted 26 days ago
Job Viewed
Job Description
**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
This advertiser has chosen not to accept applicants from your region.
0
Finance Help Desk Agent
Sapient Global Services
Posted 1 day ago
Job Viewed
Job Description
Easy and Fast One-day Hiring process! Earn up to 25k monthly plus more benefits! We are looking for a Credit and Collection Agent in our Metro Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Manage financial transactions and handle inquiries with accuracy and efficiency. < r>• Provide financial advice and guidance based on client needs. < r>• Resolve client concerns and disputes promptly. < r>• Ensure adherence to regulations and data security protocols. < r>• Maintain accurate records of financial transactions and client interactions. < r>• Contribute to the overall success of the financial services department by meeting performance targets. < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Paid leaves, OT & holiday pay < r>• Free Coffee and Biscuits at the office < r>• Government-mandated benefits & 13th-month pay < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
br>Responsibilities:
• Manage financial transactions and handle inquiries with accuracy and efficiency. < r>• Provide financial advice and guidance based on client needs. < r>• Resolve client concerns and disputes promptly. < r>• Ensure adherence to regulations and data security protocols. < r>• Maintain accurate records of financial transactions and client interactions. < r>• Contribute to the overall success of the financial services department by meeting performance targets. < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Paid leaves, OT & holiday pay < r>• Free Coffee and Biscuits at the office < r>• Government-mandated benefits & 13th-month pay < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
This advertiser has chosen not to accept applicants from your region.
1
IT Help Desk Associate
Manila, Metropolitan Manila
BroadPath Healthcare Solutions
Posted 12 days ago
Job Viewed
Job Description
**Overview**
The **IT Help Desk Associate** represents BroadPath IT and BroadPath as a whole. Your fellow BroadPathers and BroadPath customers will call upon you to help them though an issue, request, or to reach the right person in the organization. Our workforce primarily works from home; therefore, you will need to be adept at providing remote IT support.
If you enjoy challenges and interacting with people, this position may be for you!
**Responsibilities**
+ Provides first level frontline IT support from phone, email, portal and chat or in-person
+ Responsible in IT Support ticket creation following set guidelines, and required documentation
+ Performs ticket triaging which involves categorizing and managing support ticket's priority based on urgency and impact
+ Responsible in assigning IT tickets to responsible IT groups based on ticket category
+ Performing remote troubleshooting through diagnostic techniques and pertinent questions
+ Determines the most effective solution based on the issue and details provided
+ Responsible in directing unresolved issues to the next level of support personnel
+ Provides accurate information on IT products or services
+ Accurately and completely documenting tickets by following defined guidelines
+ Conducting follow-up tasks and updating customer status and information
+ Handles IT Support calls, emails, chats in a calm, respectful, assertive and timely manner
+ Resolves tickets within SLA
+ Amenable to work on a shifting schedule day or night on weekdays, weekends and holidays
+ Will support BroadPath Onboarding
+ Needs to have Internet download speed of 25Mpbs and upload speed of 10Mbps
+ Amenable to work remotely if required
**Qualifications**
+ 1-2 years of IT Support experience
Preferred Experience
+ Customer service skills
+ English communication skills both in writing and voice support
+ Problem Solving
+ Willingness to Learn
+ Time Management
+ Microsoft Windows OS, Office Suite, 365 Admin Center, Teams, SharePoint, Azure, and Active Directory
+ ITSM, SysAid
+ TeamViewer
+ Avaya One X, Five9, Genesys PureCloud, Amazon Connect, Nextiva, InContact
+ Basic laptop/desktop diagnostics
+ Basic network and connectivity
**Diversity Statement**
_At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!_
_Equal Employment Opportunity/Disability/Veterans_
_If you need accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process_
_BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law._
_Compensation: BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location._
The **IT Help Desk Associate** represents BroadPath IT and BroadPath as a whole. Your fellow BroadPathers and BroadPath customers will call upon you to help them though an issue, request, or to reach the right person in the organization. Our workforce primarily works from home; therefore, you will need to be adept at providing remote IT support.
If you enjoy challenges and interacting with people, this position may be for you!
**Responsibilities**
+ Provides first level frontline IT support from phone, email, portal and chat or in-person
+ Responsible in IT Support ticket creation following set guidelines, and required documentation
+ Performs ticket triaging which involves categorizing and managing support ticket's priority based on urgency and impact
+ Responsible in assigning IT tickets to responsible IT groups based on ticket category
+ Performing remote troubleshooting through diagnostic techniques and pertinent questions
+ Determines the most effective solution based on the issue and details provided
+ Responsible in directing unresolved issues to the next level of support personnel
+ Provides accurate information on IT products or services
+ Accurately and completely documenting tickets by following defined guidelines
+ Conducting follow-up tasks and updating customer status and information
+ Handles IT Support calls, emails, chats in a calm, respectful, assertive and timely manner
+ Resolves tickets within SLA
+ Amenable to work on a shifting schedule day or night on weekdays, weekends and holidays
+ Will support BroadPath Onboarding
+ Needs to have Internet download speed of 25Mpbs and upload speed of 10Mbps
+ Amenable to work remotely if required
**Qualifications**
+ 1-2 years of IT Support experience
Preferred Experience
+ Customer service skills
+ English communication skills both in writing and voice support
+ Problem Solving
+ Willingness to Learn
+ Time Management
+ Microsoft Windows OS, Office Suite, 365 Admin Center, Teams, SharePoint, Azure, and Active Directory
+ ITSM, SysAid
+ TeamViewer
+ Avaya One X, Five9, Genesys PureCloud, Amazon Connect, Nextiva, InContact
+ Basic laptop/desktop diagnostics
+ Basic network and connectivity
**Diversity Statement**
_At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!_
_Equal Employment Opportunity/Disability/Veterans_
_If you need accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process_
_BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law._
_Compensation: BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location._
This advertiser has chosen not to accept applicants from your region.
2
IT Help Desk Support
AtomIT Business Solutions Corp
Posted today
Job Viewed
Job Description
**ATOMIT** is a privately held corporation focused on information technology solutions and integrations. It currently drives Digital Space in various channels such as cloud, mobile, SAAS, and similar progressive mediums.
Managed and consulting professional services are its premium on-demand industry customer value-add.
**Key Employment Benefits**:
- Medical Care & Hospitalization (HMO)
- Health, Life Insurance
- Paid Vacation and Sick Leaves
- Dental Care
- Performance Bonus
**DUTIES & RESPONSIBILITIES**
- Reviews, analyzes and resolves user ticket requests on hardware, software and network related issues
- Investigates and interviews to diagnose root causes of the problems reported in ticket cases
- Follow up with clients on the issue closure and if the resolution permanently addresses the issue
- Defines alternatives or options if initial solution is not able to address the issue
- Documents the case procedures and generates step by step instruction for users if needed to simplify the case
**QUALIFICATIONS**
- Familiar with any Service Desk or Helpdesk System to capture user requests and its status, preferably ServiceNow ticketing tool
- Knowledge in Active Directory and Office 365 configuration
- Ability to perform remote troubleshooting with Excellent communication in English, written or verbal
- Customer Oriented Attitude
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Manila: Reliably commute or planning to relocate before starting work (required)
Managed and consulting professional services are its premium on-demand industry customer value-add.
**Key Employment Benefits**:
- Medical Care & Hospitalization (HMO)
- Health, Life Insurance
- Paid Vacation and Sick Leaves
- Dental Care
- Performance Bonus
**DUTIES & RESPONSIBILITIES**
- Reviews, analyzes and resolves user ticket requests on hardware, software and network related issues
- Investigates and interviews to diagnose root causes of the problems reported in ticket cases
- Follow up with clients on the issue closure and if the resolution permanently addresses the issue
- Defines alternatives or options if initial solution is not able to address the issue
- Documents the case procedures and generates step by step instruction for users if needed to simplify the case
**QUALIFICATIONS**
- Familiar with any Service Desk or Helpdesk System to capture user requests and its status, preferably ServiceNow ticketing tool
- Knowledge in Active Directory and Office 365 configuration
- Ability to perform remote troubleshooting with Excellent communication in English, written or verbal
- Customer Oriented Attitude
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Manila: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
3
Service Help Desk - 77
Pasig, Palawan
Webpuppies PH
Posted today
Job Viewed
Job Description
Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Running reports and analyzing common complaints and problems.
- Pass on any feedback or suggestions by customers to the appropriate internal team
**Salary**: Php35,000.00 - Php40,000.00 per month
Supplemental Pay:
- Performance bonus
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Running reports and analyzing common complaints and problems.
- Pass on any feedback or suggestions by customers to the appropriate internal team
**Salary**: Php35,000.00 - Php40,000.00 per month
Supplemental Pay:
- Performance bonus
This advertiser has chosen not to accept applicants from your region.
4
IT Help Desk Analyst
Taguig, National Capital Region
Eastvantage
Posted today
Job Viewed
Job Description
Manage tickets from the end-users
- Maintain good relationships with end-users and provide support to end-users to ensure the smooth running of end users' devices and infrastructure devices
- Maintaining and updating technical support documentation.
- Manage IT systems monitoring and reports
- Implement and monitor office Information Technology security and antivirus.
**Minimum Qualifications and Experience**
- Bachelor's degree in Computer Science/Information Technology or relevant field
- Minimum 3 years of helpdesk experience
- In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
- Comprehensive experience in Windows server administration and basic knowledge in Linux server administration
- Good understanding of TCP/IP, IP address, and LAN Technology including switching and routing fundamentals.
- Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller, and access points are a plus.
- Microsoft Certified or Cisco Certified Network Associate (CCNA) is a plus
- Good interpersonal and communication skills to interact effectively at all levels.
- Strong analytical and troubleshooting skills
- Amenable to work onsite daily (BGC and Pasig office)
Schedule:
- Flexible shift
- Shift system
Ability to commute/relocate:
- Taguig City: Reliably commute or planning to relocate before starting work (required)
- Maintain good relationships with end-users and provide support to end-users to ensure the smooth running of end users' devices and infrastructure devices
- Maintaining and updating technical support documentation.
- Manage IT systems monitoring and reports
- Implement and monitor office Information Technology security and antivirus.
**Minimum Qualifications and Experience**
- Bachelor's degree in Computer Science/Information Technology or relevant field
- Minimum 3 years of helpdesk experience
- In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
- Comprehensive experience in Windows server administration and basic knowledge in Linux server administration
- Good understanding of TCP/IP, IP address, and LAN Technology including switching and routing fundamentals.
- Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller, and access points are a plus.
- Microsoft Certified or Cisco Certified Network Associate (CCNA) is a plus
- Good interpersonal and communication skills to interact effectively at all levels.
- Strong analytical and troubleshooting skills
- Amenable to work onsite daily (BGC and Pasig office)
Schedule:
- Flexible shift
- Shift system
Ability to commute/relocate:
- Taguig City: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
5
IT Help Desk Technician (Remote)
Makati, National Capital Region
Intelligent Technical Solutions (ITS)
Posted 24 days ago
Job Viewed
Job Description
Start Date: January 2025
br>Job Description
Join Intelligent Technical Solutions, a dynamic and growing company, as our IT Help Desk Technician. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
This role is expected to be able to resolve the following technical issues with little or no assistance:
• Workstation operating system issues of any kind. < r>• Printer issues of any kind. < r>• Standard business application (Office, etc.) issues of any kind. < r>• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. < r>• Basic networking troubleshooting related to desktop connectivity. < r>• Answer incoming Quick Fix calls from clients. < r>
Job Qualifications
• Proficient in supporting Office 365, MS Office, Active Directory, Adobe, endpoint cybersecurity, mobile devices, and various business applications. < r>• Experience with Windows and Mac OS troubleshooting. < r>• Prior experience in IT Helpdesk support or a similar role. < r>• Skilled in application troubleshooting, PC deployments/imaging, and user profile management. < r>• Experience with Managed Service Providers (MSPs) is highly desirable. < r>
Job Requirements
• A home office set up that meets the following: < r>
- A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.
- Stable internet connection with at least 5mbps download and upload.
- A quality headset with noise cancellation feature for meetings.
- A mobile phone that has the capacity to install the Microsoft Authentication app.
- HD webcam
- 2nd Monitor
- UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) < r>• Excellent command of the English language both spoken and written. < r>• Able to pass our online behavior and cognitive assessments. < r>• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday. < r>• Able to provide NBI Clearance (for PH applicants). < r>
Compensation:
Pay rate starts at $4.59/hr to $6.89/hr and may vary by experience.
Benefits:
• Paid US Holiday < r>• Night Shift Bonus < r>• Paid Time Off (15 Vacation days per year) < r>• Health Insurance / HMO (Employee & Dependent/s) < r>• Life Insurance < r>• Dental and Vision Reimbursement < r>• Accident and Disability Coverage < r>• Company-paid training and Certification < r>• Health & Wellness Program < r>• Salary Advancement
br>Job Description
Join Intelligent Technical Solutions, a dynamic and growing company, as our IT Help Desk Technician. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
This role is expected to be able to resolve the following technical issues with little or no assistance:
• Workstation operating system issues of any kind. < r>• Printer issues of any kind. < r>• Standard business application (Office, etc.) issues of any kind. < r>• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. < r>• Basic networking troubleshooting related to desktop connectivity. < r>• Answer incoming Quick Fix calls from clients. < r>
Job Qualifications
• Proficient in supporting Office 365, MS Office, Active Directory, Adobe, endpoint cybersecurity, mobile devices, and various business applications. < r>• Experience with Windows and Mac OS troubleshooting. < r>• Prior experience in IT Helpdesk support or a similar role. < r>• Skilled in application troubleshooting, PC deployments/imaging, and user profile management. < r>• Experience with Managed Service Providers (MSPs) is highly desirable. < r>
Job Requirements
• A home office set up that meets the following: < r>
- A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.
- Stable internet connection with at least 5mbps download and upload.
- A quality headset with noise cancellation feature for meetings.
- A mobile phone that has the capacity to install the Microsoft Authentication app.
- HD webcam
- 2nd Monitor
- UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) < r>• Excellent command of the English language both spoken and written. < r>• Able to pass our online behavior and cognitive assessments. < r>• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday. < r>• Able to provide NBI Clearance (for PH applicants). < r>
Compensation:
Pay rate starts at $4.59/hr to $6.89/hr and may vary by experience.
Benefits:
• Paid US Holiday < r>• Night Shift Bonus < r>• Paid Time Off (15 Vacation days per year) < r>• Health Insurance / HMO (Employee & Dependent/s) < r>• Life Insurance < r>• Dental and Vision Reimbursement < r>• Accident and Disability Coverage < r>• Company-paid training and Certification < r>• Health & Wellness Program < r>• Salary Advancement
This advertiser has chosen not to accept applicants from your region.
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6
Director of Help Desk Service
Angeles, Pampanga
VargasAndrews
Posted today
Job Viewed
Job Description
Reporting to the Vice President of Global Help Desk Service, the Director of Help Desk Service is responsible for leading the client’s Help Desk Service delivery operations in Manila and Clark, the Philippines as well as growing the business and driving continuous improvements in service delivery and efficiency.
**Key Responsibilities**:
- All service delivery activities based in the Philippines
- Lead a team to resolve all tier 1-3 cases for the customers of Client’s partners that subscribe to the Help Desk Service. Key success indicators include first-time resolution %, resolution rate, time to close, and CSAT
- Develop and scale service delivery metrics, KPIs and SLAs and ensure teams are staffed to meet SLAs as the organization scales
- Responsible for ensuring that supervisors and managers have the appropriate tools to meet/exceed service level objectives.
- Build and lead a high-performing team, including mentoring and team development
- Communicate, and implement the Client’s post-sales strategic vision and plan for the Philippines-based service delivery organization
- Manage service delivery by balancing strong execution on day-to-day responsibilities with the long-term roadmap
- Partner with cross-functional partners and stakeholders to ensure workflows, documentation and processes are well defined to enable optimal service delivery
- Develop and drive a closed feedback loop between cross functional stakeholders and partner teams to help improve service delivery effectiveness and drive efficiencies across the touchpoints in the organization
- Partner with Engineering and other teams to drive automated solutions through continuous process improvement
- Understand business vision and proactively determine strategies to support the business goals
- Lead and reinforce company values and culture by exhibiting strong leadership traits. This individual will be looked upon to inspire confidence and add new leadership strength to the broader management team.
**Skills and Qualifications**:
- Bachelor/Masters of Engineering, Computer Science, Manufacturing or Operations. An MBA is an added advantage.
- 10+ years of work experience, including hands-on management and proven contribution at both strategic and operational levels
- Proven experience with US-based organizations in managing people and building global teams
- Experience driving decisions in ambiguity under time pressure
- Proven high level of maturity, executive presence, and judgement in complex high-profile situations
- Experience in driving and managing multiple projects under timelines and shifting priorities
- Experience working cross-functionally with all levels of management, both internally and externally
- Proven consensus building and collaboration skills in cross-functional and cross-organizational initiatives
- Experience communicating and influencing decisions at the senior leadership executive level
- Experience driving strategy and end-to-end implementation of projects, while maintaining confidentiality and discretion
- Experience challenging the status quo to ensure we develop highly efficient and operational workflows and engagement model
- Experience leading B2B and B2C service organizations.
- Implemented service operations using sophisticated analytics.
- Experience shaping and implementing service delivery tools
- Willing to work in the details as well as with leadership to align operations to business strategy
- Experience adapting service capabilities and offering to meet business objectives.
- Demonstrable experience developing leaders within their organizations
- Excellent communications skills (both verbal & written).
- Experience leading operations in multiple countries is a plus.
- Amenable to work US hours
- Flexibility Skills
- Proven decision-making experience
- Bachelor/Masters of Engineering, Computer Science, Manufacturing or Operations. An MBA is an added advantage.
- 10+ years of work experience, including hands-on management and proven contribution at both strategic and operational levels
- Proven experience with US-based organizations in managing people and building global teams
- Experience driving decisions in ambiguity under time pressure
- Proven high level of maturity, executive presence, and judgement in complex high-profile situations
- Experience in driving and managing multiple projects under timelines and shifting priorities
- Experience working cross-functionally with all levels of management, both internally and externally
- Proven consensus building and collaboration skills in cross-functional and cross-organizational initiatives
- Experience communicating and influencing decisions at the senior leadership executive level
- Experience driving strategy and end-to-end implementation of projects, while maintaining confidentiality and discretion
- Experience challenging the status quo to ensure we develop highly efficient and operational workflows and engagement model
- Experience leading B2B a
**Key Responsibilities**:
- All service delivery activities based in the Philippines
- Lead a team to resolve all tier 1-3 cases for the customers of Client’s partners that subscribe to the Help Desk Service. Key success indicators include first-time resolution %, resolution rate, time to close, and CSAT
- Develop and scale service delivery metrics, KPIs and SLAs and ensure teams are staffed to meet SLAs as the organization scales
- Responsible for ensuring that supervisors and managers have the appropriate tools to meet/exceed service level objectives.
- Build and lead a high-performing team, including mentoring and team development
- Communicate, and implement the Client’s post-sales strategic vision and plan for the Philippines-based service delivery organization
- Manage service delivery by balancing strong execution on day-to-day responsibilities with the long-term roadmap
- Partner with cross-functional partners and stakeholders to ensure workflows, documentation and processes are well defined to enable optimal service delivery
- Develop and drive a closed feedback loop between cross functional stakeholders and partner teams to help improve service delivery effectiveness and drive efficiencies across the touchpoints in the organization
- Partner with Engineering and other teams to drive automated solutions through continuous process improvement
- Understand business vision and proactively determine strategies to support the business goals
- Lead and reinforce company values and culture by exhibiting strong leadership traits. This individual will be looked upon to inspire confidence and add new leadership strength to the broader management team.
**Skills and Qualifications**:
- Bachelor/Masters of Engineering, Computer Science, Manufacturing or Operations. An MBA is an added advantage.
- 10+ years of work experience, including hands-on management and proven contribution at both strategic and operational levels
- Proven experience with US-based organizations in managing people and building global teams
- Experience driving decisions in ambiguity under time pressure
- Proven high level of maturity, executive presence, and judgement in complex high-profile situations
- Experience in driving and managing multiple projects under timelines and shifting priorities
- Experience working cross-functionally with all levels of management, both internally and externally
- Proven consensus building and collaboration skills in cross-functional and cross-organizational initiatives
- Experience communicating and influencing decisions at the senior leadership executive level
- Experience driving strategy and end-to-end implementation of projects, while maintaining confidentiality and discretion
- Experience challenging the status quo to ensure we develop highly efficient and operational workflows and engagement model
- Experience leading B2B and B2C service organizations.
- Implemented service operations using sophisticated analytics.
- Experience shaping and implementing service delivery tools
- Willing to work in the details as well as with leadership to align operations to business strategy
- Experience adapting service capabilities and offering to meet business objectives.
- Demonstrable experience developing leaders within their organizations
- Excellent communications skills (both verbal & written).
- Experience leading operations in multiple countries is a plus.
- Amenable to work US hours
- Flexibility Skills
- Proven decision-making experience
- Bachelor/Masters of Engineering, Computer Science, Manufacturing or Operations. An MBA is an added advantage.
- 10+ years of work experience, including hands-on management and proven contribution at both strategic and operational levels
- Proven experience with US-based organizations in managing people and building global teams
- Experience driving decisions in ambiguity under time pressure
- Proven high level of maturity, executive presence, and judgement in complex high-profile situations
- Experience in driving and managing multiple projects under timelines and shifting priorities
- Experience working cross-functionally with all levels of management, both internally and externally
- Proven consensus building and collaboration skills in cross-functional and cross-organizational initiatives
- Experience communicating and influencing decisions at the senior leadership executive level
- Experience driving strategy and end-to-end implementation of projects, while maintaining confidentiality and discretion
- Experience challenging the status quo to ensure we develop highly efficient and operational workflows and engagement model
- Experience leading B2B a
This advertiser has chosen not to accept applicants from your region.
7
Alorica Cebu Site Career 2025
Cebu, Cebu
Alorica Philippines, Inc.
Posted 6 days ago
Job Viewed
Job Description
ALORICA PASAY IS HIRING FOR NEW YEAR'S 2025
br>Start the year strong with a job that fits your goals! We're looking for passionate individuals to join our Customer Service and Tech Support teams.
POSITIONS AVAILABLE:
International Accounts (Voice & Non-Voice)
No experience needed!
Fresh graduates, Senior High School (Grades 11 & 12), undergraduates—all are welcome! < r>
EARN UP TO 30,000 PESOS MONTHLY
PERKS & BENEFITS:
Paid Overtime
Night Differential
Holiday Pay
13th Month Pay
Leave Conversion (up to 25,000 pesos)
Competitive salary and benefits
Vibrant and inclusive work culture
Comprehensive training
Growth and development opportunities
WHO WE'RE LOOKING FOR:
Excellent communication skills
Customer-focused and enthusiastic individuals
Fresh graduates or career shifters (no BPO experience? No problem!)
High school and senior high school graduate's welcome
Bonus: Prior customer service experience (but not mandatory)
WHAT YOU’LL DO: < r>Assist customers with inquiries and resolve issues with patience and efficiency
Deliver exceptional customer experiences
Work in a fast-paced and rewarding environment
Watch your email for instructions and updates.
Proceed with the onsite or Zoom application process.
READY TO START 2025 WITH AN EXCITING NEW CAREER?
Don’t wait—apply now and take the first step toward building a brighter future with Alorica! Together, let’s create exceptional experiences.
br>#BPOhiring #AloricaCareers #ApplyNow #CustomerServiceJobs #Start2025Right
br>Start the year strong with a job that fits your goals! We're looking for passionate individuals to join our Customer Service and Tech Support teams.
POSITIONS AVAILABLE:
International Accounts (Voice & Non-Voice)
No experience needed!
Fresh graduates, Senior High School (Grades 11 & 12), undergraduates—all are welcome! < r>
EARN UP TO 30,000 PESOS MONTHLY
PERKS & BENEFITS:
Paid Overtime
Night Differential
Holiday Pay
13th Month Pay
Leave Conversion (up to 25,000 pesos)
Competitive salary and benefits
Vibrant and inclusive work culture
Comprehensive training
Growth and development opportunities
WHO WE'RE LOOKING FOR:
Excellent communication skills
Customer-focused and enthusiastic individuals
Fresh graduates or career shifters (no BPO experience? No problem!)
High school and senior high school graduate's welcome
Bonus: Prior customer service experience (but not mandatory)
WHAT YOU’LL DO: < r>Assist customers with inquiries and resolve issues with patience and efficiency
Deliver exceptional customer experiences
Work in a fast-paced and rewarding environment
Watch your email for instructions and updates.
Proceed with the onsite or Zoom application process.
READY TO START 2025 WITH AN EXCITING NEW CAREER?
Don’t wait—apply now and take the first step toward building a brighter future with Alorica! Together, let’s create exceptional experiences.
br>#BPOhiring #AloricaCareers #ApplyNow #CustomerServiceJobs #Start2025Right
This advertiser has chosen not to accept applicants from your region.
8
Alorica Davao Site Career 2025
Davao del Norte, Davao del Norte
Alorica Philippines, Inc.
Posted 6 days ago
Job Viewed
Job Description
ALORICA DAVAO IS HIRING FOR NEW YEAR'S 2025
br>
BE PART OF OUR GROWING HOTEL RESERVATIONS - SALES ACCOUNT & GET YOUR CAREER STARTED WITH A SIGN-ON BONUS! PHP 20,000 - BONUS!
Start the year strong with a job that fits your goals! We're looking for passionate individuals to join our Customer Service and Tech Support teams.
POSITIONS AVAILABLE:
International Accounts (Voice & Non-Voice)
No experience needed!
Fresh graduates, Senior High School (Grades 11 & 12), undergraduates—all are welcome! < r>
EARN UP TO 30,000 PESOS MONTHLY
PERKS & BENEFITS:
Paid Overtime
Night Differential
Holiday Pay
13th Month Pay
Leave Conversion (up to 25,000 pesos)
Competitive salary and benefits
Vibrant and inclusive work culture
Comprehensive training
Growth and development opportunities
WHO WE'RE LOOKING FOR:
Excellent communication skills
Customer-focused and enthusiastic individuals
Fresh graduates or career shifters (no BPO experience? No problem!)
High school and senior high school graduate's welcome
Bonus: Prior customer service experience (but not mandatory)
WHAT YOU’LL DO: < r>
Assist customers with inquiries and resolve issues with patience and efficiency
Deliver exceptional customer experiences
Work in a fast-paced and rewarding environment
Watch your email for instructions and updates.
Proceed with the onsite or Zoom application process.
READY TO START 2025 WITH AN EXCITING NEW CAREER?
Don’t wait—apply now and take the first step toward building a brighter future with Alorica! Together, let’s create exceptional experiences.
br>#BPOhiring #AloricaCareers #ApplyNow #CustomerServiceJobs #Start2025Right
br>
BE PART OF OUR GROWING HOTEL RESERVATIONS - SALES ACCOUNT & GET YOUR CAREER STARTED WITH A SIGN-ON BONUS! PHP 20,000 - BONUS!
Start the year strong with a job that fits your goals! We're looking for passionate individuals to join our Customer Service and Tech Support teams.
POSITIONS AVAILABLE:
International Accounts (Voice & Non-Voice)
No experience needed!
Fresh graduates, Senior High School (Grades 11 & 12), undergraduates—all are welcome! < r>
EARN UP TO 30,000 PESOS MONTHLY
PERKS & BENEFITS:
Paid Overtime
Night Differential
Holiday Pay
13th Month Pay
Leave Conversion (up to 25,000 pesos)
Competitive salary and benefits
Vibrant and inclusive work culture
Comprehensive training
Growth and development opportunities
WHO WE'RE LOOKING FOR:
Excellent communication skills
Customer-focused and enthusiastic individuals
Fresh graduates or career shifters (no BPO experience? No problem!)
High school and senior high school graduate's welcome
Bonus: Prior customer service experience (but not mandatory)
WHAT YOU’LL DO: < r>
Assist customers with inquiries and resolve issues with patience and efficiency
Deliver exceptional customer experiences
Work in a fast-paced and rewarding environment
Watch your email for instructions and updates.
Proceed with the onsite or Zoom application process.
READY TO START 2025 WITH AN EXCITING NEW CAREER?
Don’t wait—apply now and take the first step toward building a brighter future with Alorica! Together, let’s create exceptional experiences.
br>#BPOhiring #AloricaCareers #ApplyNow #CustomerServiceJobs #Start2025Right
This advertiser has chosen not to accept applicants from your region.
9