7,019 Alorica jobs in the Philippines

Summary

Communicate via inbound and/or outbound voice-based and/or non-voice-based communications in English or other languages to support customer care, telesales, credit and collections and/or remote technical support for clients. Use computerized system for tracking, information gathering, and/or trouble-shooting issues to provide high quality customer experience. Maintains and updates records and databases in accordance with prescribed formats and system requirements.

Essential Duties & Responsibilities

 Answers and initiates a variety of real-time inbound and/or outbound voice and/or non-voice based services.

Verifies and updates customer information, responds to queries and resolves issues.

rovide prompt resolution to customer inquiries by providing appropriate and accurate information using the highest quality customer service standards.

ccurately document and update records and databases in accordance with prescribed formats and required systems.

erforms a variety of transactions ranging from data entry, updating records, invoices and claims to verifying information and closing transactions.

ollow up in a timely manner to ensure customer satisfaction and to maintain optimum service levels and customer relations.

nderstand all programs, systems, and procedures necessary to perform job effectively.

here applicable, communicate with customer to resolve any account questions or inquiries.

ommunicate feedback and progress to management.

aintain diplomacy and tact when dealing with upset or escalated calls.

scalate customer complaints and/or calls through the appropriate channel to management.

nowledge, understanding, and compliance with all applicable Federal and Local laws and regulations as directed by management or during training.

nowledge, understanding, and compliance with company policies and procedures.

rovide feedback to management concerning possible problems or areas of improvement.

ake recommendations to implement improved processes.

erform other duties as assigned by management.

Knowledge, Skills, Abilities & Other Characteristics:

bility to maintain the highest level of confidentiality.

bserve professionalism and integrity in handling calls.

roficient personal computer skills, including Microsoft Office.

xcellent interpersonal, written, and oral communication skills.

bility to work in a team fostered environment.

bility to work in a multi-tasked environment.

bility to prioritize and organize work.

bility to adapt to a flexible schedule.

Respond to customer inquiries via phone, email, and chat.

Provide accurate information about products and services.

Resolve customer issues and complaints efficiently.

Maintain detailed records of customer interactions.

Collaborate with team members to enhance service quality.

Meet performance metrics and contribute to team goals.

No BPO experience needed – We'll train you

Fresh grads, SHS grads, College undergrads? YOU ARE ALL WELCOME

Willing to work Onsite with a professional & supportive team

Earn ₱18K up to ₱30K/month (With Incentives)

Paid Training & Incentives

HMO & Government Benefits

13th Month Pay + Paid Time Off

Yearly Anniversary Bonus

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.
• Meet performance metrics and contribute to team goals.

QUALIFICATIONS & BENEFITS :

₱18K up to ₱30K Monthly Income

NO WORK OR BPO EXPERIENCE NEEDED

FRESH GRADUATES ARE WELCOME

SHS GRADUATE AND COLLEGE UNDERGRADUATE ARE WELCOME

+20% night differential

Paid Training

Complete benefits plus INCENTIVES

Paid Time Off

13th Month Benefit

Work Onsite

Responsibilities :

Respond to customer inquiries via phone, email, and chat.

Provide accurate information about products and services.

Resolve customer issues and complaints efficiently.

Maintain detailed records of customer interactions.

Collaborate with team members to enhance service quality.

Meet performance metrics and contribute to team goals.

Why Join Alorica?

Earn ₱18K to ₱30K/month

No BPO experience needed – We'll train you

Fresh grads, SHS grads, undergrads? WELCOME

20% Night Differential

Paid Training & Incentives

HMO & Government Benefits

13th Month Pay + Paid Time Off

Anniversary Bonus

Onsite work with a professional & supportive team

We Are Hiring: Customer Care Support

Qualifications:

• Willing to work on a graveyard shift
• Fixed weekend off
• With or without experience
• Bachelor's degree holder (any course)
• Willing to be assigned at BGC, Taguig

Job Type: Full-time

Pay: Php695.00 per day

Benefits:

• Life insurance

Work Location: In person

Respond to customer inquiries via phone, email, and chat.

Provide accurate information about products and services.

Resolve customer issues and complaints efficiently.

Maintain detailed records of customer interactions.

Collaborate with team members to enhance service quality.

Meet performance metrics and contribute to team goals.

No BPO experience needed – We'll train you

Fresh grads, SHS grads, College undergrads? YOU ARE ALL WELCOME

Willing to work Onsite with a professional & supportive team

Competitive Salary package and Incentives

Paid Training & Incentives

HMO & Government Benefits

13th Month Pay + Paid Time Off

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.

• Meet performance metrics and contribute to team goals.

• Why Join Alorica?

• Earn ₱18K to ₱30K/month
• No BPO experience needed – We'll train you
• Fresh grads, SHS grads, undergrads? WELCOME
• 20% Night Differential
• Paid Training & Incentives
• HMO & Government Benefits
• 13th Month Pay + Paid Time Off
• Onsite work with a professional & supportive team

Alorica Fort Taguig – BGC: 6th Floor, PhilPlans Corporate Center, 10th Ave. corner Kalayaan Ave.

Alorica Pasay is hiring Earn up to ₱24,500. Apply now

#BPOHiring #BPOJobs #AloricaHiring #PasayHiring #JobsPH

Help Desk Operator - Cebu

Job ID

Posted

23-Sep-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

Cebu City - Cebu - Philippines

About the Role:

As a CBRE Help Desk Associate, you will be responsible for delivering exceptional customer service while recording detailed and accurate information from a high volume of inbound and outbound calls and emails. .

This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns. .

What You'll Do:

• Act as a primary contact for customers and staff. Troubleshoot and resolve problems of complexity.
• Maintain accurate records of interactions with customers and recurring problems.
• Ensure an efficient service by identifying needs, process improvements, opportunities, and weaknesses within the department and team.
• Promote, develop, and maintain strong relationships between departments and with customers.
• Coach and mentor helpdesk team members.
• Identify training needs to ensure the staff is educated to achieve business needs.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What You'll Need:

• High School Diploma or GED with 3-4 years of job-related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Advanced organizational skills with an inquisitive mindset.
• Ability to evaluate and communicate unusual and complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.