What Jobs are available for Airport Services in the Philippines?

Job Purpose
Ensure that the service offered is timely, efficient, and professional and of the highest level, as per the criteria set forth by the Company's commercial, safety and security policies, standards and procedures. Supervise and coordinate all internal and external agencies, such as Handling agents, Service Providers, other airlines and various authorities. Ensure that all relevant areas of operations are fully covered.

Ensure that the service offered is timely, efficient, and professional and of the highest level, as per the criteria set forth by the Company's commercial, safety and security policies, standards and procedures. Supervise and coordinate all internal and external agencies, such as Handling agents, Service Providers, other airlines and various authorities. Ensure that all relevant areas of operations are fully covered.

• Analyse anticipated operational problems such as over bookings, adverse weather, delays, cancellation of flights, crew flight time limitations etc., and undertake remedial and pro-active action in line with relevant procedures to minimise disruption to customers.
• Ensure that Handling Agent, Caterer and other service providers are fully briefed regarding Emirates? requirements for the days operation (including any special handling) and that this information is updated as necessary in order to ensure a smooth and cost effective operation and that any inconvenience to our customers are minimised.
• Ensure that all post flight activity is completed correctly in order to protect Company revenue and to facilitate the handling of customers and dead load at an-route stations and destinations.
• Respond to queries, complaints and claims in an efficient and timely manner in order to restore passenger confidence. Undertake various administrative functions and other duties as directed from time to time by the Airport Services Manager or Airport Services Officer.
• Process all baggage claims and control expenditure on damaged baggage replacements and lost baggage claims as per applicable procedures and in a timely manner.
• Support and cover the Emirates Ticket Desk, where applicable, and undertake ticketing/reservation duties to ensure seamless service to customers.
• Support, coach and develop airport services agents and other relevant personnel to ensure that they are fully briefed/debriefed of the operational requirements and they provide the required Customer service levels.
• Assist the ASM in conducting staff performance reviews in line with Performance Matters (i.e. setting staffs objectives and development plan) and support the PM process by ensuring feedback is provided to staff PM reviews within stipulated time limits.
• Carry out credit card verification and Travel documents checks diligently.
• When required support duties in the Emirates lounge. Liaise with service providers and supervise contracted staff, overseeing catering, cleaning and maintenance operations and ensure service standards are met and maintained.

Qualification

Qualifications & Experience
Minimum `O? Level or equivalent.

Must have completed relevant and recognised professional training courses in Customer Services and Ground Operations.

Experience
Given the specific requirements at outstations, a minimum of 4 years? Airline Industry experience is required.

Knowledge/Skills

• A working knowledge of Reservations / Fares and Ticketing, Departure Control Systems.
• Knowledge of Baggage Tracing and claims handling.
• Knowledge of Microsoft Word/ E-Mail/ Excel advantageous.
• Fluent in spoken and written English and local language.
• Advanced skills in Customer Service Delivery.

Must have the right to live and work in the Philippines.

Salary & benefits

Competitive salary.

HK Express is Hong Kong's first and only low-cost carrier, always offering great value, affordable fares on one of the youngest and most modern aircraft fleets in the world.

Like you, and just like many people across Asia, we love to travel and discover new places across the world's most diverse and dynamic region; and at HK Express, we're opening up new travel experiences that inspire and invigorate millions of people across the region we're proud to call home. Everything we do is focused on encouraging the spirit of adventure. Our routes provide the inspiration and spontaneity to try somewhere new, disrupting monotonous modern life. As we continue to open up new routes, often in secondary and emerging destinations, our passengers will gain access to an incredible range of places, exploring hidden gems and experiencing local cultures.

We have a diverse and vibrant team that embodies the adventurous spirit of our customers, and loves to travel too. Join us in this journey to make your career even more fulfilling and rewarding.

Responsibilities

• Manage Philippines station's performance according to company standard and requirement;
• Drive and review with Station-in-charge in all aspects of station performance including OTP, guest experience, service provider performance, regulation compliance;
• Monitor and ensure the airport operation performance comply to company service level and standard;
• Ensure all Ground Services activities are adhering to the Company and regulatory policies and procedures;
• Oversee all Ground Services projects and development;
• Coordinate with local regulators and authorities on behalf of the company;
• Maintain the highest standard and on-time performance with continuous improvement;
• Coordinate and represent HK Express Airways for service, quality, safety and security audit where required by Headquarter or Local Aviation Authorities;
• Report to Headquarter timely if any changes in local governmental and aviation regulatory requirements;
• Overtime duties and non-office hour standby might require;
• Overseas travel and shift duty is required;
• Has the authority to make decisions regarding risk tolerability with respect to the safety and/or security of aircraft operations based on the tolerability defined in the Operational Risk Matrix

The Ideal Candidate

• University Graduate;
• 10 years aviation or civil airline experience including 3 years in supervisory level;
• Knowledge of all aspects of Ground Handling and IOSA requirements;
• Knowledge of Aviation Safety and Security;
• Excellent command of Filipino and English, and written English;
• Advanced knowledge in Microsoft Office;
• People manager with good communication skills and a fast decision maker;
• Strong analytical and project management skills and sensitive to figure;
• Excellent customer service mind-set;
• Able to work independently and under pressure.

Qualifications:

-College level or graduate in Aviation, Tourism, or related field is an advantage. Experience in airport operations, ground handling, or logistics is preferred but not always required.

-Good physical fitness and ability to lift heavy baggage or cargo (usually up to 25–50 kg).

-Strong teamwork and communication skills.

-Ability to follow safety procedures and work under pressure or in all weather conditions.

-Basic English communication (spoken and written).

-Knowledge of aircraft marshalling signals and ramp safety rules (advantageous).

-Reliable and punctual.

-Safety-conscious and disciplined.

-Can work rotating shifts (including nights, weekends, and holidays).

-Willing to work outdoors and in physically demanding environments.

-Willing to work in Siquijor airport

Job Types: Full-time, Permanent, OJT (On the job training), Fresh graduate

Work Location: In person

*OVERVIEW: *

• Location: Manila (MNL)***
• Department: Ramp
• Entity: Philippines AirAsia Inc. (PAA)***
• Status: Fixed-Term

YOUR ROLE AS A Ramp Agent:

This role is to perform ground handling activities around the aircraft for all arrival, transit activities and departure of all aircraft within the specified turn-around time during assigned tour of duty period.

*WHAT YOU'LL CHAMPION: *

• To perform loading and unloading of baggage and cargo activities at baggage sorting areas, aircraft, and arrival hall as per company requirements
• To operate Ground Service Equipment (non-motorized and motorized equipment, if qualified) as per SOP for ground handling activities
• To ensure all operational equipment to be used for operations are in serviceable condition
• To adhere to SOP & safety operation procedure
• To perform any other activities related to Ground Handling as required by the Company

*WHO YOU ARE: *

• Must be physically fit
• Able to perform under pressure.
• Able to keep up in a fast-paced environment.
• Strong teamwork and communication skills
• Knowledgeable in Google Suites.
• Able to maintain high confidentiality, tact, and discretion when dealing with people.
• Able to bend, kneel, crawl, stoop and climb repetitively and work in confined space.
• Able to lift 70 lbs. Respectively.
• With complete vaccination against COVID19 (+booster vaccine) preferred
• Able to work outside in all weather conditions.
• Able to work shift work - early mornings, evenings, weekends,  statutory holidays, overtime whenever needed.
• A minimum of 1 year of experience in the related industry/function is an advantage.
• Having a Professional Driver's License with restrictions of 2 and 3 is an advantage.

*WHERE YOU'LL GO: *

Dispatcher to captain, ramp agent to data analyst, brand executive to CEO - these are some Dare To Dream stories of our Allstars.

At AirAsia, we believe in internal growth and career evolution. We are committed to nurturing our Allstars by providing opportunities for advancement, continuous learning, and cross-functional exposure. Whether you're starting on the ground or leading from the skies, we encourage our people to grow with us, building careers that evolve alongside the airline's journey. Your development is our priority, and we invest in creating pathways that recognize potential, reward performance, and inspire lifelong growth within the AirAsia family.

*WHAT YOU'LL ENJOY: *

• Physical Wellbeing: Key medical and insurance benefits, maternity expenses, flexible work arrangements, and health and fitness amenities.
• Emotional Wellbeing: Paid time off, wellness programs, and childcare amenities.
• Financial Wellbeing: Resources relating to financial, personal skills, and career growth programs.
• Allstars Specials: Free flights, unlimited discounted flights, and exclusive discounts with partners.
• A unique Allstar culture like no other

*OUR HIRING PROCESS: *

• Application received
• Candidate screening
• Interview(s) and assessment(s)
• Background check and/or other assessments
• Offer and negotiation

*GET TO KNOW AIRASIA PHILIPPINES: *

AirAsia has been the World's Best Low-Cost Airline for 14 consecutive years, with over 800 million guests flown. We continue to champion dreams, serve the underserved, and connect the world and ASEAN like no other, so Now Everyone Can Fly.

*GET TO KNOW US: *

Our story begins in 2001 with a dream, two planes, and a 40 million ringgit debt. You'll know us as the 'Now Everyone Can Fly' airline (if you don't, we're definitely older than you).

Today, we're more than just an airline. We're Capital A - a world-class brand that wears many hats. Our mission is to connect people and transform lives in ASEAN.

Above all, we're Allstars. We believe in the unbelievable, and we dare to dream. We also believe in celebrating all individuals. So no matter your culture and background or if you prefer an aisle seat to a window seat, we're excited to have you onboard.

Job Description

OVERVIEW:

• Location: Manila (MNL)
• Department: Ramp
• Entity: Philippines AirAsia Inc. (PAA)
• Status: Fixed-Term

YOUR ROLE AS A Ramp Agent:

This role is to perform ground handling activities around the aircraft for all arrival, transit activities and departure of all aircraft within the specified turn-around time during assigned tour of duty period.

WHAT YOU'LL CHAMPION:

• To perform loading and unloading of baggage and cargo activities at baggage sorting areas, aircraft, and arrival hall as per company requirements
• To operate Ground Service Equipment (non-motorized and motorized equipment, if qualified) as per SOP for ground handling activities
• To ensure all operational equipment to be used for operations are in serviceable condition
• To adhere to SOP & safety operation procedure
• To perform any other activities related to Ground Handling as required by the Company

WHO YOU ARE:

• Must be physically fit
• Able to perform under pressure.
• Able to keep up in a fast-paced environment.
• Strong teamwork and communication skills
• Knowledgeable in Google Suites.
• Able to maintain high confidentiality, tact, and discretion when dealing with people.
• Able to bend, kneel, crawl, stoop and climb repetitively and work in confined space.
• Able to lift 70 lbs. Respectively.
• With complete vaccination against COVID19 (+booster vaccine) preferred
• Able to work outside in all weather conditions.
• Able to work shift work - early mornings, evenings, weekends, statutory holidays, overtime whenever needed.
• A minimum of 1 year of experience in the related industry/function is an advantage.
• Having a Professional Driver's License with restrictions of 2 and 3 is an advantage.

WHERE YOU'LL GO:

Dispatcher to captain, ramp agent to data analyst, brand executive to CEO - these are some Dare To Dream stories of our Allstars.

At AirAsia, we believe in internal growth and career evolution. We are committed to nurturing our Allstars by providing opportunities for advancement, continuous learning, and cross-functional exposure. Whether you're starting on the ground or leading from the skies, we encourage our people to grow with us, building careers that evolve alongside the airline's journey. Your development is our priority, and we invest in creating pathways that recognize potential, reward performance, and inspire lifelong growth within the AirAsia family.

WHAT YOU'LL ENJOY:

• Physical Wellbeing: Key medical and insurance benefits, maternity expenses, flexible work arrangements, and health and fitness amenities.
• Emotional Wellbeing: Paid time off, wellness programs, and childcare amenities.
• Financial Wellbeing: Resources relating to financial, personal skills, and career growth programs.
• Allstars Specials: Free flights, unlimited discounted flights, and exclusive discounts with partners.
• A unique Allstar culture like no other

OUR HIRING PROCESS:

• Application received
• Candidate screening
• Interview(s) and assessment(s)
• Background check and/or other assessments
• Offer and negotiation

GET TO KNOW AIRASIA PHILIPPINES:

AirAsia has been the World's Best Low-Cost Airline for 14 consecutive years, with over 800 million guests flown. We continue to champion dreams, serve the underserved, and connect the world and ASEAN like no other, so Now Everyone Can Fly.

GET TO KNOW US:

Our story begins in 2001 with a dream, two planes, and a 40 million ringgit debt. You'll know us as the 'Now Everyone Can Fly' airline (if you don't, we're definitely older than you).

Today, we're more than just an airline. We're Capital A - a world-class brand that wears many hats. Our mission is to connect people and transform lives in ASEAN.

Above all, we're Allstars. We believe in the unbelievable, and we dare to dream. We also believe in celebrating all individuals. So no matter your culture and background or if you prefer an aisle seat to a window seat, we're excited to have you onboard.

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.

Position Overview

Essential Functions

DUTIES AND RESPONSIBILITIES:

• Guiding arriving and departing aircraft.
• Supervises loading and unloading of arriving and departing aircraft cargo, baggage, and mail.
• Perform Cabin Inspections such as cabin maintenance and cleaning services, including restocking the aircraft.
• Comply with all airport authority and carrier security requirements including adhering to the company's Standard Operating Procedures
• Report all equipment malfunctions to the appropriate supervisor.
• Supervises ramp operations
• Other job-related responsibilities as may be assigned from time to time

Essential Skills

• Problem-solving
• Ability to endure tough working conditions
• Working under pressure
• Regulatory compliance
• Ability to work as a team member

Requirements

• With associate or any equivalent certificate in the relevant fields.
• Past ramp experience preferred
• Knowledge of relevant aviation regulations.
• Possess professional disposition with interpersonal skills.

Qualification:

• High school diploma or equivalent.
• Physically fit and able to lift heavy loads (up to 50 lbs or more).
• Willing to work in all weather conditions.
• Team player with good communication skills.
• Basic knowledge of airport safety procedures.
• Some airports require a driver's license and airport ID pass (AEP).
• Shift-based work, including nights, weekends, and holidays.
• Outdoor setting, exposed to weather and aircraft noise.
• Fast-paced and time-sensitive.

Job Types: Full-time, Permanent, Fresh graduate

Work Location: In person

Visa Facilitation Services and Airport Assistance

Key Responsibilities:

• Communication Facilitation: Liaison officers act as a bridge between different parties, ensuring clear and effective communication.
• Coordination:They coordinate activities, meetings, and projects involving multiple organizations or teams.
• Relationship Building:They build and maintain positive relationships between parties, fostering cooperation and understanding.
• Problem Solving:They help resolve conflicts and address issues that arise during collaborations.
• Information Sharing:They ensure that relevant information is disseminated accurately and efficiently to all involved parties.

Liaison Role:

Client (VFS) Liaison: They will assist the client's before their departure with regards to their Visa. This will include bringing all the necessary documents to help with their approval and making sure that the client/s will onboard their flight.

In essence, a liaison officer's role is to streamline communication and collaboration, ensuring that multiple parties can work together effectively and efficiently.

Preferred Location: Near NAIA/Parañaque/Pasay

Job Type: Full-time

Pay: Php18, Php23,000.00 per month

Benefits:

• Opportunities for promotion
• Paid training
• Work from home

Application Question(s):

• Do you have experience with Assisting clients at the airport?
• Do you have experience with Visa Facilitation Services?
• Since this is a VFS and Airport Assistance and the work will most of the time require you to wait for client's visa to be approved at the airport. Would such scenarios be alright with you?

Experience:

• Liason: 1 year (Required)

Location:

• Pasay (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person

Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory , our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn , X , YouTube , and Facebook .

Inviting applications for the role of Process Developer, Customer Service

In this role, you will support customers in English via calls and emails.

Responsibilities

• Receive and respond to customer calls, emails and chats; capture and verify required information

• Support customer enquiries with empathy regarding financial products and services in an efficient and timely manner

• Resolve customer issues and concerns in a professional and efficient manner

• Maintain accurate records of customer interactions and resolutions

• Effectively communicate solutions and recommendations to clients

• Stay up to date with product and service offerings to provide accurate information to customers

• Meet or exceed established performance metrics, such as response time and customer satisfaction

• Meet or exceed quality assurance targets

• Effective Client Account Management to drive client advocacy

Qualifications we seek in you

Minimum Qualifications

• High School or Senior High School Graduate

• customer service experience, preferably in financial services

• Strong written and verbal communication skills

• Strong numeracy and problem-solving skills

• Ability to work in a fast-paced environment and handle a high volume of customer inquiries

• Strong attention to detail and ability to maintain accurate records. - Positive and professional attitude

• Open to flexible schedule, including evenings and weekends

Preferred Qualifications/ Skills

• Communication (written / insights synthesis and reporting in a presentation)

• Decision making / critical thinking.

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

• Make an impact – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.