113 Administrative Support jobs in San Mateo

**About Us**
Chevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and growth, making significant contributions to the global energy landscape.
Chevron markets Caltex® fuels, lubricants and other petroleum products in the Philippines. Our network of service stations, terminals and sales offices forms the backbone of our presence in the Philippines.
In March 2020, Chevron sold its 45% non-operated interest in the Malampaya natural gas field. This was the first natural gas development and largest industrial project in the Philippines.
From the Philippines, we provide operational support for Chevron offices on five continents. The workforce supplies transactional, processing and consulting services in areas ranging from finance to information technology.
Chevron operates through two subsidiaries in the Philippines. Our Downstream company is Chevron Philippines Inc. We also operate a business processes support organization through Chevron Holdings Inc.
There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).
CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.
CHI has received various recognitions as a top employer: the 2022 Diversity Company of the Year; 2021 Asia's Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards, and the 2018 Wellness Company of the Year at the same Asia CEO Awards.
CPI markets the Caltex brand of top-quality fuels, lubricants, and petroleum products through a network of service stations, terminals and sales offices.
At Chevron, we believe humanity can solve any challenge - including meeting the world's energy needs of today, while advancing a cleaner energy tomorrow.
**About the Role**
We have an exciting opportunity for **Customer Service Representatives (Direct Hire Contractors)** . This role will be based in **6750 Building, Makati City, Philippines** .
**Note: This is for a 1-year employment contract.**
**Responsibilities include, but are not limited to, the following:**
+ Processes and handles multi-channel requests via calls, e-mail, chat related to order to cash (contracts, master data, pricing, sales orders, billing, reporting)
+ Responds, reads, and manages all correspondence received through phone, web to case, mobile app, and e-mail regarding concerns, inquiries, and consumer experience in either Asia Pacific, Europe, Middle East, the Americas
+ Provides excellent support that includes escalation to tier 2 support and follow through, and completion of resolution of customer concerns
+ Liaises and coordinates with various work groups to resolve pricing, inventory, credit, marketing, quality, and supply issues among others
+ Enhances technical skills and business acumen through various training to fulfill daily responsibilities and deliver excellent customer experience
**About You**
We know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated and talented individuals with a keen interest in the energy industry are encouraged.
**Knowledge, Skills, and Experience:**
+ Bachelor's Degree holder in any field
+ Customer service experience in a Business Process Outsourcing (BPO) or call center industry, fresh graduates are encouraged to apply
+ Elevated level of customer service orientation and keenness on details
+ Clear communications skills both oral and written
+ Ability to solve problems logically and critically
+ Demonstrated adaptability and flexibility to a rapidly changing business requirements, its environment, and processes
+ Demonstrated ability to manage changing priorities and work in a multi-cultural, fast paced environment
+ Proficient in Microsoft Office applications
+ Open to night and shifting schedules and willing to work on Philippine holidays
_Everything we do at Chevron is guided by our values and our commitment to The Chevron Way_ _( _. At the heart of The Chevron Way is our vision to be the global energy company most admired for its people, partnership, and performance._
_Participate in world-leading energy projects, advance your professional development and expand your career within an inclusive, collaborative and high-performing workplace._
At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.
**Connect with us: **   
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Chevron participates in E-Verify in certain locations as required by law.
Chevron Corporation is one of the world's leading integrated energy companies. Through its subsidiaries that conduct business worldwide, the company is involved in virtually every facet of the energy industry. Chevron explores for, produces and transports crude oil and natural gas; refines, markets and distributes transportation fuels and lubricants; manufactures and sells petrochemicals and additives; generates power; and develops and deploys technologies that enhance business value in every aspect of the company's operations. Chevron is based in Houston, Texas. More information about Chevron is available at .
Chevron is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.

Customer Service Representatives are responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound sales.
- Open to fresh graduates and college undergraduates with related working experience
- BPO experience is an advantage
- Must have good English communication skills
- Willing to work in Alabang on shifting schedules

**About this role**:
Wells Fargo is looking for a Customer Service Representative for Investment Contact Center team under Wealth and Investment Management group.

**In this role, you will**:

- Support financial products and services
- Identify opportunities to improve customer service experience and offer ideas to resolve internal and external customer issues to provide first call resolution
- Perform moderately complex customer support tasks
- Receive direction from customer service supervisor and escalate non-routine questions
- Interact with customer service team on complex customer issues
- Provide training on policies and procedures, and provide guidance to less experienced individuals, as well as internal and external customers

**Required Qualifications, International**:

- Experience in Customer Service, Financial Services or Contact Center, or equivalent demonstrated through one or a combination of the following: work experience, training and education

**Desired Qualifications**:

- Completed at least 2 years of tertiary education
- At least 2 years of experience in Customer Service
- Experience in a financial campaign is an advantage but is not required
- Preferred experience in Wealth and Investment Management
- Strong communication skills

**Job Expectations**:
Responsible for responding to routine inquiries and complaints from internal and external customers regarding financial products and services. Duties include: processing routine to complex transactions on-line, researching and resolving routine to moderately complex problems and inquiries and referring difficult problems to more senior representatives. Duties may also include: cross-sell or refer products, account maintenance, report generation, and project work.

**We Value Diversity**

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Minimum Qualifications:

- Must have a 1 year call center experience.
- We do not accept working students.
- Amenable to work in rotating shift.
- Temporary WFH until further notice and equipment is provided.
- Amenable to work in Ortigas Pasig once temporary WFH ends.

**-APPLICANTS MUST BE RESIDING IN METRO MANILA OR WILLING TO RELOCATE IN METRO MANILA.**

**-WFH setup is applicable for applicants residing in Metro Manila and some locations in nearby provinces such as Rizal, Cavite and Bulacan.**
- Work on site is also available.
- We are also hiring in our Cebu and Iloilo sites.

BENEFITS:
HMO on your first day

Free dependent on your 6th month

Life insurance on your first day (Manulife)

25% night differential

15 SL credits (convertible to cash)

15 VL credits (carry-over)

Free hot drinks pantry

Free snacks (cookies) pantry

Attendance & Performance Bonus!

**Salary**: Up to Php34,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Work from home

Schedule:

- 8 hour shift
- Night shift
- Rotational shift

Supplemental Pay:

- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus

**Work From Home**
**With HMO and Incentives**
**Program Incentives**
**Performance bonus**
**1 Day Hiring Process**
**Non Toxic Account**
- Atleast 1 year BPO Experience (any account)
- Must be residing in Metro Manila
- Open for JHS/SHS/College/Associate Graduate
- Average Communication skills with empathy

**Job Types**: Full-time, Permanent

**Salary**: Php20,000.00 - Php24,000.00 per month

**Benefits**:

- Additional leave
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Work from home

Schedule:

- 8 hour shift
- Shift system

Supplemental Pay:

- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Tips
- Yearly bonus

Ability to commute/relocate:

- Ortigas: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Service Representative: 1 year (preferred)

**Language**:

- English (preferred)

**Work From Home**
**With HMO and Incentives**
**Program Incentives**
**Performance bonus**
**1 Day Hiring Process**
**Non Toxic Account**
- Atleast 1 year BPO Experience (any account)
- Must be residing in Metro Manila
- Open for JHS/SHS/College/Associate Graduate
- Average Communication skills with empathy

**Job Types**: Full-time, Permanent

**Salary**: Php20,000.00 - Php24,000.00 per month

**Benefits**:

- Additional leave
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Work from home

Schedule:

- 8 hour shift
- Shift system

Supplemental Pay:

- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Tips
- Yearly bonus

**Work From Home**
**With HMO and Incentives**
**Program Incentives**
**Performance bonus**
**1 Day Hiring Process**
**Non Toxic Account**
- Atleast 1 year BPO Experience (any account)
- Must be residing in Metro Manila
- Open for JHS/SHS/College/Associate Graduate
- Average Communication skills with empathy

**Job Types**: Full-time, Permanent

**Salary**: Php20,000.00 - Php24,000.00 per month

**Benefits**:

- Additional leave
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Work from home

Schedule:

- 8 hour shift
- Shift system

Supplemental Pay:

- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Tips
- Yearly bonus

**Education**:

- Junior High School (preferred)

**Experience**:

- Customer service BPO Call Center: 1 year (required)

**Work From Home**
**With HMO and Incentives**
**Program Incentives**
**Performance bonus**
**1 Day Hiring Process**
**Non Toxic Account**
- Atleast 1 year BPO Experience (any account)
- Must be residing in Metro Manila
- Open for JHS/SHS/College/Associate Graduate
- Average Communication skills with empathy

**Job Types**: Full-time, Permanent

**Salary**: Php20,000.00 - Php24,000.00 per month

**Benefits**:

- Additional leave
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Work from home

Schedule:

- 8 hour shift
- Shift system

Supplemental Pay:

- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Tips
- Yearly bonus

**Work From Home**
**With HMO and Incentives**
**Program Incentives**
**Performance bonus**
**1 Day Hiring Process**
**Non Toxic Account**
- Atleast 1 year BPO Experience (any account)
- Must be residing in Metro Manila
- Open for JHS/SHS/College/Associate Graduate
- Average Communication skills with empathy

**Job Types**: Full-time, Permanent

**Salary**: Php20,000.00 - Php24,000.00 per month

**Benefits**:

- Additional leave
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Work from home

Schedule:

- 8 hour shift
- Shift system

Supplemental Pay:

- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Tips
- Yearly bonus

**Education**:

- Junior High School (preferred)

**Experience**:

- Customer Service Representative BPO Call Center: 1 year (required)