What Jobs are available for Account Managers in the Philippines?

The role is responsible for the overall coordiantion between external custoemrs (key accoutns) and internal units, ensuring that the service engagement is executed as planned and agreed, both commercially and operationally, with the objective of not just sustaining the existing service agreement but expanding thebusiness to grow the share of the customers' logistics spend. The role holder is the lead point of contact for the assigned customers/key accounts.

Qualifications:

• College Graduate of any business or technical course preferrably in Supply Chain or Industrial Engineering
• With relevant work experience

The role is responsible for the overall coordiantion between external custoemrs (key accoutns) and internal units, ensuring that the service engagement is executed as planned and agreed, both commercially and operationally, with the objective of not just sustaining the existing service agreement but expanding thebusiness to grow the share of the customers' logistics spend. The role holder is the lead point of contact for the assigned customers/key accounts.

Qualifications:

• College Graduate of any business or technical course preferrably in Supply Chain or Industrial Engineering
• With relevant work experience

• Responsible for organizing marketing campaigns, ensuring excellent customer service to build long-term relationship with clients
• Work in a team-oriented environment and have demonstrated abilities to exceed target revenue goals of the Company

Qualifications:

• College Graduate of any course
• With related experience is advantage

Job Type: Full-time

Pay: Php18, Php20,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Promotion to permanent employee

Work Location: In person

Client Management Officer Job Description:

The Client Management Officer is responsible for developing and executing strategies to foster deeper engagement with existing HMO corporate clients. This role focuses on driving client satisfaction and building strong client partnership, managing utilization cost of healthcare services, exploring opportunities to upsell / cross-sell, and ensuring renewal / retention from negotiation to closing. Responsibilities are:

1. Develop and implement client engagement strategies aligned with the company's overall goals for client retention and satisfaction.
2. Analyze client data (demographics, health status, utilization patterns) to identify segments and tailor engagement initiatives to specific needs.
3. Proactively monitor client satisfaction and identify opportunities to improve service delivery. Oversee actions to address potential issues.
4. Conduct regular client meetings to review account performance, discuss upcoming renewals, and identify opportunities for upselling or cross-selling additional services.
5. Educate clients on the full range of HMO benefits, programs, and resources available to their employees.
6. Design and execute client communication campaigns and events across various channels (email, SMS, app notifications, print materials) to promote health awareness, encourage preventive care, and inform members about available resources / services. Gather and analyze client feedback to identify areas for improvement in service delivery and communication.
7. Prepare reports: activity management; renewal status and progress
8. Initiate, negotiate, and close account renewal, including achievement of appropriate rate action to ensure account profitability
9. Oversee client collection / payment for renewals.
10. Oversee management of accurate client records, including contact information, membership data, and service utilization reports.
11. Collaborate with internal departments (e.g., customer service, provider network, marketing) to ensure a consistent and positive client experience across all touchpoints.

KPIs are:

1. Persistency / renewal ratio and rate action (growth)
2. Client satisfaction scores (e.g. Net Promoter Score)
3. Client activity / productivity (e.g. client meetings: number, frequency, consistency, and quality of meetings)

Requirements:

1. Bachelor's degree in Marketing, Communications, Public Health, or a related field.
2. 2-5 years experience in client engagement, customer relationship management, or a similar role, preferably within the healthcare or insurance industry.

MUST

1. Strong written and verbal communication skills, with the ability to engage client POCs across several levels of the organization.
2. Customer orientation
3. Ability to build and maintain strong relationships and manage high-level stakeholders
4. Collaboration with teams to deliver client / member experience and address concerns

GOOD TO HAVE

1. Project management and organizational skills.
2. Data-driven analysis; ability to draw value-added insights to identify opportunities
3. Business acumen: ability to understand client business and drive opportunities for growth / profitability / customer experience enhancement

Reporting Structure:

This position may or may not have direct supervisory responsibilities (leading and mentoring Customer Care Officers as assigned).

About the role

Here in Iloilo Southprime Developers Inc., a Client Management Officer (or Account Officer) acts as the key link between the company and its clients, ensuring smooth communication, customer satisfaction, and long-term relationship building. This position lies in relationship management, trust-building, and service excellence

What you'll do

• Conducts Counseling for newly reserved VIP clients if required
• Handle clients day to day queries, including out of hours when necessary, to provide the best possible service
• Maintain regular contact with clients through a variety of channels (phone, email, messengers)
• Assertively seeks and makes follow-ups to inter-department for any pending action items that hold the resolution of the client's concern
• Receive and handle client inquiries, complaints, and special requests via phone call, email, and walk-in
• Handle and process all post-sales requests (Special Request) from the client
• Raise issues to the Client Management Supervisor and/or Client Management Head
• Responsible for canceling the account of the client via voluntary cancellation. In addition, the Account Officer shall also attempt to persuade the client to reconsider cancellation and proceed with the purchase
• Create Inter-Office Memo (IOM) for canceled accounts and notify the concerned department by sending an e-mail
• Provide accurate solutions and make necessary follow-ups to appropriate departments to ensure immediate resolution
• Acknowledge and resolve the client's concerns based on the target Service Level Agreement
• Update client's records and status of concerns including notes about client's interactions, transactions, comments as well as action taken in the Account Monitoring File
• Ensure that all the Account Monitoring Files are always updated
• Responsible for sending "Welcome Note or Call" to the client within the day upon approval of reservation via call and e-mail.
• Notify and schedule the client to sign or pick up the legal documents
• Call the client once second and notarial notices are sent to the client to confirm receipt of the notices, follow up submission of standard documentary requirements and inquire about the status of payment
• Re-confirm balance payment 8 months before the end of equity via call and/or email and properly endorse to the concerned department via email within the day upon confirmation
• Attend weekly and MANCOM meetings for the project handled

What we're looking for

• Graduate with a Bachelor's Degree in Business Administration, Marketing, Real Estate Management or any related field
• With at least three (3) years of related working experience
• Strong communication and interpersonal skills — both verbal and written.
• Customer-oriented mindset with the ability to handle client concerns professionally.
• Highly organized, detail-oriented, problem-solving abilities, and able to multitask
• Proficient in the use of MS Office applications
• Willing to start as soon as possible

What's in it for you?

At ISDI, you'll enjoy countless moments of connection and fun during your journey with us — along with a stack of benefits designed to support your success both at work and beyond.

• Competitive Compensation Package
• Full-time/Permanent Employment
• 40/hr Workweek Schedule
• Flexible schedule for employees pursuing higher education
• 12 Annual Vacation Leave; convertible to cash if unused
• 12 Annual Sick Leave; convertible to cash if unused as well
• Medical Health & Dental Benefits
• Life Insurance
• Annual Performance Bonus
• Annual Perfect Attendance Benefits
• Salary loan with 0% interest and flexible payment terms

There's a lot of engagement activities, too

• Sportsfest (Badminton, Basketball, Volleyball, Airsoft, etc.)
• Mooncake Festival; Dice Game
• Annual Teambuilding/Outing
• Family Day

We appreciate diverse talents and unique experiences — and we're excited to hear your story

Apply now and start your #BeyondOrdinary journey with us

Job Type: Full-time

Pay: Php22, Php28,000.00 per month

Benefits:

• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Work Location: In person

alabang, Remote, Philippines

The Associate Director of Client Management will build and lead a regional team of client managers supporting our enterprise clients across ASIA. This role is responsible for driving enterprise client satisfaction, retention, accelerate service adoption, drive continuous process and service quality improvement and ensuring world-class delivery of our background screening programs. The ideal candidate is a strategic leader with deep experience in B2B enterprise client management, a proven record of building high-performing client engagement teams, and a passion for delivering measurable value to customers. He / she will act as senior level of client engagement escalations, support client managers in reinforcing relationships with clients and also act as SME and work with other key stakeholders and leadership in the organization, in the development of seamless delivery and stellar client engagement model, that meet and exceed our service level agreement with the clients.

What's in it for you?

Join a Global Leader

Become part of a dynamic, international culture at one of the world's top background screening companies—where innovation and integrity drive everything we do.

Lead with Impact

Take charge of a high-performing regional team of customer success professionals, known for their excellence and competitive edge.

Work-Life Harmony

Experience true flexibility with our remote-first approach, designed to support seamless work-life integration without compromising productivity or connection.

Responsibilities:

• Leadership & Team Management
• Hire, lead, mentor and develop a team of high-performing client managers supporting clients in multiple markets in Asia.
• Ensure the team is always well equipped with knowledge, tools and resources to support client programs effectively.
• Drive team's proactive client engagement to improve client's onboarding speed, client reporting and service delivery with the aim to encourage high usage of screening services,
• Establish success metrics, KPIs and reporting to measure team's performance and client satisfaction outcomes.
• Foster culture of excellence, commercial and result-focused, team work, collaboration and client-centricity.

Client Success & Relationship Management

1. Build and maintain relationship with key clients

2. Lead initiative to continuously improve client's onboarding speed, client reporting and service delivery

3. Serve as a strategic trusted commercial partner to Customer Success and Sales to support the overall client engagement strategy and achieve revenue goals. Participate in high-value client business reviews, presenting program SLA performance and recommendation for continuous improvement.

4. Act as next-level escalation POC for the team, managing escalations and work with clients and ensuring timely resolution of client issues

5. Strategic partner to Global Customer Care, Customer Success, New Sales, Operations, Onboarding and Product to support commercial goals (Renewal, Upsell opportunities, account alignment, process improvement, client system migration, any other strategic or special initiative as required to drive business outcomes)

Process auditor:

1. High level update to clients on process initiatives/SLA Management provided by client managers

2. High level action planning with client feedback

3. Data-driven decision maker with strong analytical skills to identify trends and surface risk/opportunity

Qualifications:

• Education:
• Bachelor's degree required; MBA or equivalent is a plus.Experience:
• 10+ years of experience in Customer Success, Account Management, or Client Services, with at least 5+ years in a leadership role managing regional or global teams of B2B client-engagement team.
• Strong track record in managing enterprise B2B client relationships, preferably within HRTech, SaaS, or professional services industries.
• Deep understanding of HR, talent acquisition, and compliance-driven environments.
• Proven ability to influence senior C-suite stakeholders and drive business resolution outcomes.
• Exceptional leadership, communication, and stakeholder management skills.
• Experience working in a global MNC and navigating complex, matrixed organizations.
• Experience managing team working in home based environment effectivelyOther Knowledge, Skills, Abilities or Certifications:
• Resource planning, prioritizing & goal setting
• Strong problem solving and follow through skills
• Relationship & resource management skills
• Strong analytical and presentation skills (adept in data mining, analysis and presentation)
• Good business acumen on company's operations & services
• Collaborative spirit - A strong ability to work effectively with various internal departments to achieve client success
• Proficient in MS Office, CRM system like Salesforce
• Fluency in Cantonese is a plus
• Day shift and remote work arrangement

Health & Wellness

Dental Insurance

Vision Insurance

Health Insurance

Life Insurance

Paid Time Off

PTO / Vacation Policy

Paid Holidays

Financial Benefits

401K / Retirement Plan

Employee Stock Purchase Plan

Tuition Reimbursement

Office Perks

Work From Home Policy

We are looking for a person who is native, bilingual or who has an advanced level of English (both written and spoken) and has experience in Event Coordination to join our team.

In this role, you will be in charge of coordinating all aspects of three upcoming events, including setting dates, liaising with suppliers (hotels, restaurants, photographers, etc.), and managing communication with 800+ international clients. Key duties involve ensuring event preparations are on track, assisting with registrations and bookings, providing client support, and handling administrative tasks such as printing documents, organizing badges, and updating social media. Your role will ensure smooth logistics and successful event execution.

This role requires an in-depth knowledge of English as well as experience in Events Coordination and Customer Service.

We offer a diverse, supportive and highly collaborative team working environment, so this will be a really good opportunity for someone who aims to learn and grow their customer service career.

Job type Description

Schedule: Full time: Monday to Friday 8 hours shift – from 8.00 am to 5.00 pm (Central European time)

Duties and Responsibilities

• Coordinate all aspects of three upcoming events, ensuring all involved parties (suppliers, staff, clients) are aligned with their roles and timelines.

• Set event dates and times and coordinate with suppliers (hotels, restaurants, photographers/videographers, tourism agencies, etc.).

• Contact 800+ customers from diverse countries via phone and email, and perform weekly follow-ups to ensure all preparations are on track and clients' needs are met.

• Assist clients with event registrations, hotel bookings, photo uploads, and any additional information needed for the events.

• Inform participants about the three Annual Meetings and ensure they are well-prepared for the event.

• Assist with social media management

• Perform administrative tasks such as printing documents, organizing badges, uploading photos to social media platforms, preparing invoices, and creating WhatsApp groups.

• Support logistical coordination and other event-related tasks to ensure smooth execution of the events.

Desired Skills & Experience

Minimum Qualifications

• Native, bilingual, or advanced proficiency in English (both written and spoken).

At least 2 years of experience in Event Coordination and Customer Service.

Core Competency Requirements

• Highly organized with exceptional attention to detail.

• Basic computer skills: Microsoft Office, Internet, social media, online platforms

• English and Spanish communication skills

• Strong social and communication skills

• Strong problem-solving skills and ability to think on your feet in high-pressure situations.

• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Others:

• Logistics sector knowledge is a plus

• Creative and good presentation skills

• Proactive attitude with the ability to anticipate client needs and address issues before they arise.

Compensation & Benefits

• Fix monthly salary: 800 euros per moth

• Remote Work: Remote setup with working hours set by the company.

• Professional Development: Ongoing training and potential for career growth within FFNS.

• Global Exposure: Connect with freight forwarders and logistics companies from around the world.

Account Manager I / Client Management Officer

Location: Makati

Work Set Up: Onsite

Schedule: Monday - Friday (Morning Shift)

Budget: PHP 40, ,000 (Salary dependent on experience and qualifications)

About the Role:

We are seeking a dynamic and client-focused Account Manager I / Client Management Officer to join our team. This role is pivotal in managing and nurturing relationships with our valued corporate clients. You will be the primary point of contact, ensuring client satisfaction through exceptional program delivery, strategic engagement, and seamless service coordination. If you excel at building lasting partnerships and driving client success, we encourage you to apply.

Key Responsibilities:

• Client Relationship Management: Effectively manage a portfolio of assigned corporate client accounts, serving as their main point of contact.
• Account Growth & Retention: Conduct regular meetings, manage contract renewals, and engage in negotiations with client stakeholders to foster long-term partnerships and explore growth opportunities.
• Needs Assessment & Service Tailoring: Proactively identify client needs, challenges, and objectives, and tailor our services and solutions accordingly to ensure maximum value.
• Internal Collaboration: Coordinate closely with various internal teams (e.g., Operations, Sales, Support) to ensure timely and high-quality service delivery that meets client expectations.
• Reporting & Analysis: Prepare and present comprehensive regular account reports, performance updates, and strategic reviews to both clients and internal management.
• Performance Monitoring & Issue Resolution: Monitor key account performance metrics, proactively identify and resolve client concerns, and act as an escalation point for critical issues.
• Strategic Engagement: Develop and implement strategic engagement plans for key accounts to drive client satisfaction, retention, and revenue growth.

Qualifications:

• Education: Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Experience:
• For Account Manager I: Minimum of 2-5 years of experience in client engagement, relationship management, or account management.
• For Corporate Accounts Manager level (if applicable): Minimum of 3+ years of experience in corporate account management.
• Industry Experience: A background in the healthcare, insurance, distribution, agency, or service industries is a significant advantage.
• Skills:
• Exceptional communication skills (written and verbal) for effective client interaction and reporting.
• Strong presentation and negotiation skills to articulate value and close agreements.
• Proven problem-solving and analytical abilities to address client needs and challenges.
• A strategic mindset with a strong client-centric approach.
• Demonstrated ability to manage multiple accounts simultaneously in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM software is a plus.

Benefits:

• 13th-month pay.
• Upon regularization:
• Allowances
• Subsidies
• HMO coverage
• Other comprehensive employee benefits.

Job Types: Full-time, Permanent

Pay: Php40, Php70,000.00 per month

Application Question(s):

• How many years/months of internship or work experience do you have?
• How much is your current salary?

If ever how much is your expected salary?

• How long is your notice period?

Work Location: On the road

Trinity Outsourcing Solutions is dedicated to connecting talented professionals with dynamic career opportunities across the world. As a trusted HR partner, Trinity offers a pathway for skilled individuals to work in roles that align with their expertise and support their career advancement. Known for fostering a supportive and growth-focused environment, Trinity provides hands-on experience and tailored opportunities for development. By prioritizing meaningful placements, Trinity enables professionals to unlock their potential and make a lasting impact within innovative companies.

About the client: The Ortus Club

The Ortus Club is a B2B marketing company specializing in virtual and in-person knowledge-sharing discussions.

Our experienced team runs approximately 50 events a month, striving to curate intimate gatherings that bring together senior executives and thought leaders across various industries. We help them create meaningful connections and insightful discussions that can start innovative business relationships by providing an environment for them to engage in candid conversations, share best practices, and explore new opportunities.

We are a young, multicultural team of 130, scattered around the world with offices in the Philippines, Italy, and Kosovo. We encourage you to take a look at our Meet the Team section on our career page

Our Values

• We put ideas above hierarchy
• We think big
• We always deliver
• We put people first
• We believe in knowledge-sharing

The Role

• BGC, Taguig (hybrid)
• 10 AM - 7 PM PHT

As Client Management and Event Operations Associate, you will utilise large data sets to identify and attract top decision-makers and act as a bridge to solidify relationships between those in the executive level.

Additionally, you'll be responsible for assisting in the planning and execution of events, from conception to completion. This includes coordinating with clients and suppliers to ensure that all requirements are met, and liaising with internal teams to ensure that all aspects of the event are delivered on time and to a high standard. You'll create and manage project plans and timelines, ensuring that events are delivered on schedule and within budget. After events, you'll provide feedback and analysis to clients and internal teams to identify areas for improvement and ensure that future events are even more successful.

Responsibilities:

• Responsible for coordinating and executing all logistical and guesting-related aspects of assigned events, ensuring that they are completed within the provided timeline and lead to project success
• Create leads lists based on project briefs and gather a wide range of data, such as names, email addresses, phone numbers, and job titles from target accounts utilizing various resources, including our internal database, LinkedIn, Google, and other relevant sources
• Curate and personalize email invitations to be sent to potential guests based on the project briefing, taking into consideration target audience, and incorporating relevant details and information to make the invitation more appealing and engaging.
• Make calls (including cold calls) to invite potential guests using professional and senior language
• Source, build, and nurture relationships with potential moderators, key speakers, and industry experts to ensure the quality and relevance of our sessions
• Collaborate with other departments to continuously improve our events and create a positive and impactful guest and client experience
• Maintain accurate records and data, and ensuring the timely completion of administrative tasks related to your project
• Developing a networking strategy aimed at arranging face-to-face meetings with global decision-makers, such as chairmen, CEOs, COOs, and other high-level executives; identifying key individuals and establishing connections with them to create opportunities for meetings and discussions
• Provide post-event feedback and analysis to clients and internal teams to identify areas for improvement and to ensure that future events are even more successful

Qualifications:

• Bachelor's degree from a leading university
• Fresh graduates and entry-level candidates are welcome to apply
• Fluency in English
• Excellent presentation and communication skills
• Fast learner and keen attention to detail
• Capacity to adapt to different environments and out-of-the-box situations
• Impeccable work ethic and high level of energy
• Excellent organizational and time-management skills, with the ability to multitask and prioritize effectively

Why you should join the club:

• Government benefits + 13th month pay
• HMO (upon regularization)
• Paid leaves + other allowances (on day 1)
• Company equipment (Macbook Air) and welcome kit
• Monthly performance appraisal during your first 6 months (and then quarterly thereafter)
• Anniversary bonus + company merch for milestones
• Team hangouts and company-wide events
• Team clubs (sports, hobbies, activities, etc.) and perks (wellness, fitness, finance)
• Quarterly project bonus*
• Excellence performance bonus*
• Opportunity to travel to global event locations and network with top executives
• Opportunity to become a Master of Ceremonies at domestic and global events

*Additional bonuses may vary

Elevate your career with The Ortus Club and be part of something extraordinary in the dynamic world of B2B marketing events

Job Types: Full-time, Permanent

Pay: Php25, Php30,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Pay raise
• Promotion to permanent employee
• Work from home

Application Question(s):

• What is your expected monthly salary?

Education:

• Bachelor's (Preferred)

Language:

• English (Preferred)

Work Location: In person