2,932 Account Manager jobs in the Philippines

I. PURPOSE

Dedicated and personable account manager to maintain our clients' accounts and serve as our main point of contact.

Our ideal candidate will have a passion for helping others and a drive to provide exceptional customer service. Applicants should also be comfortable working with spreadsheets, organizational software, and sales tools.

II. DUTIES AND RESPONSIBILITIES

• Act as the main point of contact in all matters relating to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client records, keeping track of any contract updates and renewals
• Work with sales and other internal teams to develop strategic sales and marketing plans and ensure KPIs are being met
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

Daily and Weekly Responsibilities

• Take inquiries and requests from customers and address their needs
• Stay on top of accounts, making sure they're receiving services that are within their budget and meeting their needs
• Meet regularly with other members of the team to discuss progress and find new ways to improve business
• Generate progress reports to give to clients and higher-ups within the organization
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

III. QUALIFICATIONS

A. Minimum Education

• College graduate with bachelor's degree as minimum

B. Minimum Experience/Training

• Professional experience in a sales or customer service role
• Proficiency with common customer success and customer relationship management software, such as Salesforce

Job Description

Dedicated and personable account manager to maintain our clients' accounts and serve as our main point of contact.

Our ideal candidate will have a passion for helping others and a drive to provide exceptional customer service. Applicants should also be comfortable working with spreadsheets, organizational software, and sales tools.

Objectives of this Role

• Act as the main point of contact in all matters relating to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client records, keeping track of any contract updates and renewals
• Work with sales and other internal teams to develop strategic sales and marketing plans and ensure KPIs are being met
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

Daily and Weekly Responsibilities

• Take inquiries and requests from customers and address their needs
• Stay on top of accounts, making sure they're receiving services that are within their budget and meeting their needs
• Meet regularly with other members of the team to discuss progress and find new ways to improve business
• Generate progress reports to give to clients and higher-ups within the organization
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

Skills and Qualifications

• Professional experience in a sales or customer service role
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills
• Good attention to detail and organizational skills

Preferred Qualifications

• Proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Proficiency with common customer success and customer relationship management software, such as Salesforce
• College graduate with bachelor's degree as minimum
• Mature, well rounded, and passionate individual willing to excel in the field of Sales

Account Manager

Tasks & responsibilities

• Act as the front liner of Huawei's customer interface, responsible for planning, establishing, maintaining, and promoting customer connections and relationships.
• Explore potential sales opportunities and establish relationships with key decision making supporters to influence favorable decision-making in projects.

• Understand customers' business and network requirements, provide guidance, analyze their pain points and root causes, and influence their decision-making to improve customer satisfaction and foster a win-win partnership.

• Obtain in-depth insights on the business, collect and analyze marketing data for the given industry, closely track industry trends, seize market opportunities, and plan high level summits and exhibitions to enhance brand competitiveness.

• Serve as the PD or core member of sales projects, taking the lead in project operations and helping achieve project objectives.

• Mobilize and organize internal resources of the Company to drive project implementation, ensure the completion of sales tasks, and enhance the Company's management and team capability

• Lead or participate in project negotiation, guide contract clause improvement, and oversee project transaction and operation activities, including dispute resolution.

Preferred qualifications:

• Bachelor's degree in Electrical/Electronic Engineering or Business Administration, with a strong interest in technical products.

• 5-10 years of experience in Account Management in the ICT industry, preferably in Enterprise / Carrier Business.

• Fundamental knowledge of the ICT products and services

• Good technical knowledge, coupled with a dynamic approach to sales

• Excellent communication and presentation skills

• Goal-oriented and customer-focused team player

• Proficiency in English (Mandarin proficiency is an advantage)

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

Account Manager - Collections

Location: 1800 Eastwood, Quezon City

Reporting to: Team Leader

We're an award-winning business process outsource provider, to some of the world's largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety , flexibility , and innovation , we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.

A SNAPSHOT OF YOUR ROLE

As an Account Manager - Collections , you are responsible for ensuring that all employment and personal information of employees are kept and handled according to existing company policies on Information Security and Data Privacy.

What you get to do every day as an Account Manager - Collections :

• Manage designated accounts to ensure individual and team targets are met and exceptional customer service is provided
• Utilize appropriate tools and follow correct systems and process to undertake skip tracing of accounts to locate customers
• Negotiate payment arrangements and settlements
• Organize and manage workflow to ensure that all designated accounts are actioned appropriately, and payments arrive on time
• Ensure accurate notes and data are available in CRM platforms at all times
• Conduct daily activities aligned with relevant Australian debt collection guidelines and other legislation including Privacy Act, Trade Practices Act and NCCC, etc.

• Exhibit team ethics, working in harmony with other team members and assisting them in performing their duties

• Effectively collaborate with team members to ensure that function is operating effectively and efficiently, while maintaining a harmonious team environment

• Adhere to the campaign's purpose, objectives and mission and openly support the campaign's strategy
• Ensure a safe and healthy work environment by complying with OHS legislation and the campaign's OHS policies
• Ensure compliance with the campaign's policies and procedures

A BIT ABOUT YOU

• With Industry and/or collections, sales and customer service experience
• With Previous roles in financial services or Australian based campaigns
• With Skip tracing experience

MEASUREMENT OF SUCCESS

• Account Specific Metrics
• Client satisfaction metrics
• Compliance level of company policies

WHAT WE VALUE

We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each other.

As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.

Join the A-Team and experience the A-Life

Will be the key point of contact between the Company and its clients by answering queries, offering sales consultancy, and introducing new business opportunities to Re-sellers, System Integrator and other Professional partners.

Responsibilities:

-Handles existing partners and recruit new partners for sales growth.

-Monitors all the sales process from sending quotation up to ordering status and delivery.

-Conducts marketing activities in order to achieve targets.

Qualifications:

-Graduate of any 4-year business or IT degree.

-With experience selling Structured Cabling/Industrial Cables.

-Excellent communication, interpersonal and negotiation skills.

-Willing to report in the office (Cubao, Quezon City)

Job Type: Full-time

Benefits:

• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Application Question(s):

• Do you have experience selling cables?

Education:

• Bachelor's (Required)

Work Location: In person

He/she will play a crucial role in building and maintaining strong relationships with key clients while driving revenue growth and business expansion. Leveraging his/her in-depth knowledge of IT solutions, including servers, storage, network switches, software, Cloud, Cybersecurity, and Virtualization, he/she will collaborate with cross-functional teams to develop customized strategies that meet clients' technological needs and business objectives.

Key Results Area:

• Client Relationship Management
• Business Development
• Solution Design and Consultation
• Revenue Generation
• Project Management
• Reporting and Analysis
• Team Collaboration

General Qualification Standards:

• Bachelor's degree in Business, Information Technology, or related field
• Proven experience (typically 5+ years) as an Account Manager in the IT solutions integrator industry.
• Strong understanding of IT solutions, technologies, and services, with the ability to communicate technical concepts effectively.
• Demonstrated track record of exceeding sales targets and fostering client relationships.
• Excellent communication, negotiation, and presentation skills.
• Proficiency in CRM software and sales tracking tools.
• Project management skills with the ability to manage multiple accounts and projects simultaneously.
• Strategic thinking and problem-solving abilities.
• Ability to work independently and collaboratively in a fast-paced environment.

The Account Manager is responsible for the profitable growth and service of customers in his/her territory. The successful Account Manager develops and implements improvements in customer operations driving retention and enhanced margins for the division and partners with the Corporate Accounts and Sales Management to gain new customers.

QUALIFICATIONS

Required:

• Tertiary education
• 7-10 years of experience in a sales environment
• Excellent planning, organizational, communication, and problem-solving skills
• Ability to work independently, under pressure, and with little direction
• Customer service orientation with consultative selling aptitudex
• Technical understanding (e.g., electrical, mechanical)
• with valid Driver's license
• Experience working with and knowledge of computers (e.g., MS Office suite)

Preferred:

• Engineering Degree, preferably Chemical Engineering
• 10 years of Industry experience in Water Treatment
• English language skills

ESSENTIAL FUNCTIONS/RESPONSIBILITIES

Safety

• Follow all customers and Nalco safety guidelines and incident reporting requirements
• Ensure full safety training compliance
• Comply with, and act as a safety champion at customers' sites

Business Planning & Review

• Meet established sales growth and profitability targets
• Develop sales plan and strategies for growing existing customers
• Implement targeted price increases at designated customers
• Monitor and report market intelligence in territory (competitors, customers)

Account Management

• Develop and maintain customer relationships at all levels
• Implement and update Nalco 6 Service and Sales Standards
• Provide first-line equipment maintenance and support including minor repairs
• Accurately implement agreed corporate account commitments and proactively inform CAM of results, issues and initiatives for CA site(s)

Customer Value Delivery and Documentation

• Implement and maintain Create and Maintain Value (CMV) for major customers
• Proactively identify, develop, implement and document solutions to improve results, customer service, and total cost
• Identify, quantify and communicate the Ecolab value provided

Account Prospecting – in conjunction with CAM/senior sales as required

• Establish target customer list and opportunity plan
• Achieve penetration of new customer opportunities
• Seek new applications with existing customers or products
• Conduct trials; produce and present customer proposal documenting solution and value provided. Compile and present tender submissions
• Negotiate and close the deal and implement conversion and start-up plan

Company Description

OneRoyal is an award-winning multi-licensed broker that offers online CFD trading on FX, crypto, oil, metals, shares, and indices. Founded in 2006, OneRoyal has become a highly trusted broker worldwide, building strong partnerships and helping thousands of introducing brokers, money managers, and affiliates grow their businesses. With a team of over 120 dedicated and passionate people, we provide optimal trading conditions and competitive commissions to traders globally.

Role Description

This is a full-time remote role for an Account Manager. The Account Manager will be responsible for managing client accounts, providing exceptional customer service, building and maintaining client relationships, and helping clients understand and navigate our trading platform. The role will also include conducting market research, analyzing trading trends, and offering tailored trading solutions to meet client needs. Additionally, the Account Manager will work closely with the sales and marketing teams to ensure customer satisfaction and retention.

Qualifications

• Client Account Management and Customer Service skills
• Experience in building and maintaining client relationships and offering personalized solutions
• Market Research and Analytical skills
• Familiarity with financial markets, trading platforms, and CFD trading
• Excellent written and verbal communication skills
• Strong problem-solving and negotiation skills
• Ability to work independently and remotely
• Bachelor's degree in Finance, Economics, Business, or related field
• Experience in the financial industry is a plus

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

Account Manager - Collections
Location: 1800 Eastwood, Quezon City

Reporting to: Team Leader

We're an award-winning business process outsource provider, to some of the world's largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to
safety
,
flexibility
, and
innovation
, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition,
Come for a career, stay for the fun
, underscores our commitment to a vibrant, inclusive, and engaging work environment.

A SNAPSHOT OF YOUR ROLE
As an
Account Manager - Collections
, you are responsible for ensuring that all employment and personal information of employees are kept and handled according to existing company policies on Information Security and Data Privacy.

What you get to do every day as an
Account Manager - Collections
:

• Manage designated accounts to ensure individual and team targets are met and exceptional customer service is provided
• Utilize appropriate tools and follow correct systems and process to undertake skip tracing of accounts to locate customers
• Negotiate payment arrangements and settlements
• Organize and manage workflow to ensure that all designated accounts are actioned appropriately, and payments arrive on time
• Ensure accurate notes and data are available in CRM platforms at all times
• Conduct daily activities aligned with relevant Australian debt collection guidelines and other legislation including Privacy Act, Trade Practices Act and NCCC, etc.
• Exhibit team ethics, working in harmony with other team members and assisting them in performing their duties
• Effectively collaborate with team members to ensure that function is operating effectively and efficiently, while maintaining a harmonious team environment
• Adhere to the campaign's purpose, objectives and mission and openly support the campaign's strategy
• Ensure a safe and healthy work environment by complying with OHS legislation and the campaign's OHS policies
• Ensure compliance with the campaign's policies and procedures

a Bit About You

• With Industry and/or collections, sales and customer service experience
• With Previous roles in financial services or Australian based campaigns
• With Skip tracing experience

MEASUREMENT OF SUCCESS

• Account Specific Metrics
• Client satisfaction metrics
• Compliance level of company policies

What We Value
We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each other.

As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.
Join the A-Team and experience the A-Life