4 Academic Operations jobs in the Philippines

• Contractor arrangement (monthly invoicing in Australian Dollars)
• Fee available: AUS$1250 per month
• Hybrid role - office based (Manila)

ICMS Manila office has an opportunity for an established independent contractor to:

• provide support to the Academic Operations team to ensure the delivery of high-quality educational experiences for students.
• support the Deans and Program Managers in executing their responsibilities.

While the accountability for outcomes lies with the Program Managers and Deans, this role is key in ensuring the smooth operation of a range of academic functions.

About ICMS

At ICMS, our mission is to provide students with an exceptional education and the much-valued skills set to gain a competitive edge and exceed industry expectations in today's job market. By choosing to study at our Institution, students gain the practical, academic and professional experience they need to be career-ready by the day they graduate.

About the team

The principal contact within the team is the Executive Officer (Learning and Teaching) and your key stakeholders include the Dean (Business & Management) and Associate Dean (Hospitality, Tourism and Events).

Services provided:

• Assist with routine academic operations based on a trimester schedule, ensuring all necessary tasks are completed to support course delivery.
• Maintain and update student progression plans each trimester under the guidance of Program Managers.
• Support retention initiatives under the guidance of the Program Managers by reaching out to students who are not enrolled, or carrying low study loads in the first weeks of each trimester.
• Manage and triage academic-related queries through Salesforce under the guidance the Program Managers, escalating where necessary. This includes handling basic student inquiries regarding enrolments, progressions, withdrawal enquiries, and liaising with other teams on these.
• Assist the Deans/ Program Managers in setup, and automation of MS Forms for various processes (e.g., end-of- trimester sign-offs, Moodle Minimum standards) and track their completion.
• Maintenance of student lists in Salesforce sourced from Power-BI for communication purposes.
• Ensure SETU (Student Evaluation of Teaching and Units) links in Moodle are updated each trimester.
• Conduct website audit based on the changes made through governance processes under the guidance of the Program Managers.
• Assist Program Managers with the course review process and re-accreditation documentation including uploads of documents to the Peer-Review-Portal (PRP), Curriculum Vitae gathering, and other related tasks.
• Provide updated academic data reports from sources like Power BI and Higher Education Services (HES) benchmarking, to support the completion of reports such as Comprehensive Course Reviews, End-of-Trimester or Annual Learning & Teaching reports.
• Assist Program Managers and Deans in preparing documentation for quality assurance and compliance, including gathering data required for academic governance and TEQSA submissions.
• Checking of faculty contracts each trimester and co-ordination with payroll for out of contract activity, e.g., for subject leads, under the guidance of Program Managers.
• Review timetable and faculty contracts at the start of each trimester and coordinate with payroll for activities outside standard contracts (e.g., Subject Lead tasks) under the guidance of Program Managers and Deans

As the successful applicant, you should have:

• A registered business in the Philippines
• Undergraduate qualification or equivalent experience
• Proficiency in the use of technology, preferably technologies as they relate to admissions, timetabling, enrolment, and student and customer relationship management systems
• Evidenced experience of operation in close alignment with institutional policies and of implementing, and improving, associated processes
• Advanced knowledge of Higher Education standards as they apply to Student services, student support and student administration
• Previous experience in operating within student admissions/student services/administration
• An Understanding and knowledge of PRISMS and PRISMS data entry and reporting 
  
  Experience in the requirements of the National Code 2018 and ESOS Act 2000

Please send your application containing your CV plus cover letter addressing the service expectations via the Seek portal.

Applications close on 17/10/2025 at 5pm AEST.

What You'll Be Doing:

• Responsible for performing tactical and strategic administrative support tasks to the School to ensure operations, communications flow, and coordination for and among the various units under the Division run smoothly and seamlessly.
• Also includes communication and coordination responsibilities relevant to maintaining excellent working relationships with other units of the School and external stakeholders and clients.

What We're Looking For:

• At least a graduate of Bachelor's Degree
• Preferably has background working in an executive or top level office environment
• Advanced general administrative skills/knowledge required at an upper executive level.
• Can work independently with little or no supervision.
• Excellent organizational skills
• Excellent interpersonal skills
• Can work with a team composed of diverse people.

• Can work under extremely stressful situations.

• Excellent written and verbal communication skills

• Strong decision-making skills
• Keen attention to detail
• Understands budget systems.

What You'll Be Doing:

• Responsible for performing tactical and strategic administrative support tasks to the School to ensure operations, communications flow, and coordination for and among the various units under the Division run smoothly and seamlessly.
• Also includes communication and coordination responsibilities relevant to maintaining excellent working relationships with other units of the School and external stakeholders and clients.

What We're Looking For:

• At least a graduate of Bachelor's Degree
• Preferably has background working in an executive or top level office environment
• Advanced general administrative skills/knowledge required at an upper executive level.
• Can work independently with little or no supervision.
• Excellent organizational skills
• Excellent interpersonal skills
• Can work with a team composed of diverse people.

• Can work under extremely stressful situations.

• Excellent written and verbal communication skills

• Strong decision-making skills
• Keen attention to detail
• Understands budget systems.