19 Jobs in Santo Domingo

Your potential has a place here with TTEC's award-winning employment experience. As a Quality Assurance Specialist working onsite in Metro Manila sites, you'll be a part of bringing humanity to business. #experienceTTEC
What You'll be Doing
Do you have a passion to help boost performance? Do you love pinpointing areas for improvement?
You'll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes making sure employees are giving proper verbal statements, client requirements and policies are being met, and finding similarities between associate scripts.
You'll report to the Quality Assurance Manager. You'll contribute to the success of the customer experience as well as the overall success of the team.
During a Typical Day, You'll
· Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence and external survey results.
· Review and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations.
· Coordinates the logistics and conducts related audits, including sample selection, documentation, and reporting of results.
· Facilitate periodic calibration sessions with the Customer Service department and all other areas of operations to ensure consistency in the evaluation process.
· Assist the Quality/Training Manager and Assistant Manager with administrative functions, including developing Standard Operating Procedures (SOPs), Quality Standard Definition Document (QSDD), Quality Forms, and coordinating quality recognition programs.
· Assist with the data and analysis of quality reports in conformance with agreed-upon formats, including developing reports when necessary.
· Performs special projects as required, such as assisting with the development, research, and delivery of new training or other necessary duties.
· Flexibility to perform job duties on-site, off-site, or remote, as business needs dictate
What You Bring to the Role
· High school diploma or equivalent
· 6 months or more of customer service and call center experience
· Understanding, interpreting, and manipulating data for reporting
What You Can Expect
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-(Onsite)
**Title:** _Specialist, Quality Assurance_
**Location:** _PH-Calabarzon-Cainta_
**Requisition ID:** _0463E_
**Other Locations:** _PH-National Capital-Quezon City, Metro Manila, PH-Southern Tagalog-Rizal, PH-National Capital-Pasay City, Metro Manila_

Your potential has a place here with TTEC's award-winning employment experience. As a Team Lead working onsite in Metro Manila sites, you'll be a part of bringing humanity to business. #experienceTTEC
What You'll Do
Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team.
You'll report to the Manager, Service Delivery. We're looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.
During a Typical Day, You'll
· Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects
· Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.
· Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed
· Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes
· Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy
· Comfortable with computer systems
What You Bring to the Role (updated)
· Associate degree, technical school, or equivalent work experience
· Utilize time management skills for priority tasks to make informed decisions, ensuring timely and decisive action
· Engage and support your team while focusing on the overall team performance in a dynamic environment
· Demonstrate empathetic leadership by maintaining composure and professionalism while handling conflicts with diverse team members
· Customer-focused mindset to support high standards of accountability, facilitating effective communication, and providing support, helping to maintain a realistic outlook.
· Comfortable with computer systems
What You Can Expect
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
(#LI-Onsite)
**Title:** _Team Lead, Service Delivery_
**Location:** _PH-Calabarzon-Cainta_
**Requisition ID:** _04639_
**Other Locations:** _PH-National Capital-Quezon City, Metro Manila, PH-Southern Tagalog-Rizal, PH-National Capital-Pasay City, Metro Manila_

Qualifications:

- Ability to speak in public
- Must have good written, oral communication, and presentation skills
- Negotiation Skills
- Microsoft Excel proficient
- Willing to travel and commute
- Experienced working in FMCG (Fast Moving Consumer Goods) company is an advantage
- With 2 years of relevant working experience in Merchandising and Promo Account Coordinator

**Responsibilities**:

- 100% Field Work
- Strengthen relationships with key accounts customers by understanding and identifying each specific key account need.
- Ensuring achievement of sales objectives
- Delivering efficient services level
- Effectively follow-up on all visits to customers/ buyers
- Confirm and schedule customer bookings
- closely cooperating with other departments involved with your accounts
- Giving feedback on sales trends

**Job Types**: Full-time, Permanent

**Salary**: Php14,000.00 - Php15,000.00 per month

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary
- Overtime pay
- Yearly bonus

Ability to commute/relocate:

- Cabanatuan, Nueva Ecija: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Merchandiser: 1 year (preferred)

Welcomes customers by determining their product interests and needs
- Educates customer by presenting and explaining the tea drink menu.
- Maintains safe and healthy work environment by following organizations standards and sanitation regulations.

**Minimum Qualifications**
- College grad/College level/ SHS Grad
- No experience required
- Willing to be trained

**Job Types**: Full-time, Fresh graduate, Permanent

**Benefits**:

- Opportunities for promotion
- Paid training
- Promotion to permanent employee

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Rotational shift
- Weekends

Supplemental Pay:

- 13th month salary
- Performance bonus

Ability to commute/relocate:

- Cabanatuan, Nueva Ecija: Reliably commute or planning to relocate before starting work (required)

Warehouse Worker Responsibilities:

- Ensuring cleanliness, tidiness and safety of work environment.
- Loading and unloading delivery vehicles.
- Accepting delivery of inventory.
- Counting and confirming inventory.
- Inspecting inventory for damage and faults.
- Communicating errors to relevant parties.
- Marking and labeling stock.
- Storing inventory in accessible manner.
- Loading and wrapping stock on pallets.

Warehouse Worker Requirements:

- Work experience as general laborer, preferably in warehouse.
- Ability to operate forklift proficiently.
- Completion of background investigation and drug screening.
- Strong people skills.
- Good moral character.
- Physically strong, agile and dexterous, and undeterred by heights and adverse climatic conditions.
- Positive work history and ability to maintain solid attendance.
- Available to work extended hours.

**Benefits**:

- Company Christmas gift
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee

Schedule:

- 8 hour shift

Supplemental pay types:

- 13th month salary
- Overtime pay
- Performance bonus

Warehouse Worker Responsibilities:

- Ensuring cleanliness, tidiness and safety of work environment.
- Loading and unloading delivery vehicles.
- Accepting delivery of inventory.
- Counting and confirming inventory.
- Inspecting inventory for damage and faults.
- Communicating errors to relevant parties.
- Marking and labeling stock.
- Storing inventory in accessible manner.
- Loading and wrapping stock on pallets.

Warehouse Worker Requirements:

- Work experience as general laborer, preferably in warehouse.
- Ability to operate forklift proficiently.
- Completion of background investigation and drug screening.
- Strong people skills.
- Good moral character.
- Physically strong, agile and dexterous, and undeterred by heights and adverse climatic conditions.
- Positive work history and ability to maintain solid attendance.
- Available to work extended hours.

**Benefits**:

- Company Christmas gift
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee

Schedule:

- 8 hour shift

Supplemental pay types:

- 13th month salary
- Overtime pay
- Performance bonus

**ASSISTANT BRANCH COORDINATOR**
- Preference is given to those with work experience (especially handling funds/stock of an establishment), but new graduates will be considered
- Above average computer literacy (knowledgeable in Microsoft Word and Excel) and communication skills
- Analytical with an eye for detail
- Honest, trustworthy and reliable with handling of funds
- Organized, hard-working, flexible and a fast learner
- Has a healthy lifestyle
- Can work full time from Mondays through Saturdays
- Can start immediately
- Fully vaccinated against COVID-19

**_Kindly upload your updated resume_** _(pdf file)_*

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: Php13,000.00 per month

**Benefits**:

- Company events
- Health insurance
- Opportunities for promotion
- Promotion to permanent employee

Schedule:

- 8 hour shift

Supplemental pay types:

- 13th month salary

Application Question(s):

- Are you fully vaccinated against COVID-19? If not, why?
- Are you willing to work on-site from Mondays through Saturdays?
- Kindly provide active contact number and updated resume

**Education**:

- Bachelor's (preferred)

**Experience**:

- Administrative: 1 year (preferred)

Willingness to travel:

- 100% (preferred)

At least 1 year sales experience
- Can provide a substantial list of potential accounts and/or ready clients from the private and government sectors to which our products can be offered and sold to
- Can do person-to-person coverage of accounts or potential clients
- Above-average computer skills
- Excellent communication and leadership skills
- Has a strong work ethic, is creative, and highly
- organized at work
- Observes and can promote a healthy lifestyle
- Can work from Mondays through Saturdays
- Lives in or near Cabanatuan City
- Willing to undergo all the pre-qualification processes of the company
- Seriously interested to work with a stable company
- Can start immediately, after completing all pre-qualifications, preferably, within 30 days or earlier
- Fully vaccinated against COVID-19, preferably with booster shot.

The major job responsibilities would include the promotion, marketing, and sale of our products to clients from or across all market segments.

The initial compensation package includes basic salary which is above minimum wage, transportation, and communication allowances, health insurance, and accident insurance with 24/7 coverage, among others. Substantial incentives or commissions are included, based on achievement of given sales goals or targets.

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: Up to Php13,991.67 per month

**Benefits**:

- Company events
- Health insurance
- Opportunities for promotion
- Promotion to permanent employee

Schedule:

- 8 hour shift

Supplemental pay types:

- 13th month salary
- Commission pay

Application Question(s):

- Are you fully vaccinated against COVID-19? If not, why?
- Are you willing to do fieldworks?
- Kindly provide active contact number and updated resume

**Education**:

- Bachelor's (preferred)

**Experience**:

- Sales: 1 year (preferred)

Willingness to travel:

- 100% (preferred)

1. Responsible for selling operation; promotion, distribution, delivery and collection.

2. Implementing sales plan to meet sales objectives set for the area.

3. Responsible in maintaining cleanliness & ensuring that the assigned vehicle is in good condition.

**Qualifications**:

- At least High School or Vocational Graduate, College Level, Associate Degree or College Graduate of any four (4) year course
- With Professional Driver's License (Restriction #1,2&3)
- Can drive 4 - 6 wheel vehicles
- With experience in route selling or any same field is an advantage
- Willing to work on a flexible schedule

**Perks and Benefits**:

- Probationary Employment & Direct Hiring
- Free Employment Medical & Vitamins
- Meal Allowance
- Free of charge bread
- Free Uniform
- Statutory & HMO Benefits
- Life Insurance
- Commissions

**Job Types**: Full-time, Permanent

**Benefits**:

- Company Christmas gift
- Flexible schedule
- Health insurance
- Promotion to permanent employee

Schedule:

- Flexible shift

Supplemental pay types:

- 13th month salary
- Commission pay

License/Certification:

- Professional Driver's License 1,2 and 3 (required)