12 Jobs in Laur

Your potential has a place here with TTEC's award-winning employment experience. As a **Temporary Service Delivery Team Lead** working onsite in **Cainta, Philippines** , you'll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!
**What You'll Do**
Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team.
You'll report to the **Manager, Service Delivery** . We're looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.
**During a Typical Day, You'll**
· Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects
· Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.
· Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed
· Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes
· Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy.
**What You Bring to the Role**
· Associate degree, technical school, or equivalent work experience
· Promote a performance-driven culture and always work towards reaching for amazing, mentor and inspire others
· Utilize time management skills and manage priority tasks
· Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
· Customer-focused mindset
· Comfortable with computer systems
**What You Can Expect**
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
**About TTEC**
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Onsite
**Title:** _Temporary Team Lead_
**Location:** _PH-Southern Tagalog-Rizal_
**Requisition ID:** _045RO_

Your potential has a place here with TTEC's award-winning employment experience. As a Team Lead working onsite in Metro Manila sites, you'll be a part of bringing humanity to business. #experienceTTEC
What You'll Do
Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team.
You'll report to the Manager, Service Delivery. We're looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.
During a Typical Day, You'll
· Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects
· Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.
· Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed
· Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes
· Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy
· Comfortable with computer systems
What You Bring to the Role (updated)
· Associate degree, technical school, or equivalent work experience
· Utilize time management skills for priority tasks to make informed decisions, ensuring timely and decisive action
· Engage and support your team while focusing on the overall team performance in a dynamic environment
· Demonstrate empathetic leadership by maintaining composure and professionalism while handling conflicts with diverse team members
· Customer-focused mindset to support high standards of accountability, facilitating effective communication, and providing support, helping to maintain a realistic outlook.
· Comfortable with computer systems
What You Can Expect
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
(#LI-Onsite)
**Title:** _Team Lead, Service Delivery_
**Location:** _PH-Calabarzon-Cainta_
**Requisition ID:** _04639_
**Other Locations:** _PH-National Capital-Quezon City, Metro Manila, PH-Southern Tagalog-Rizal, PH-National Capital-Pasay City, Metro Manila_

Your potential has a place here with TTEC's award-winning employment experience. As a Quality Assurance Specialist working onsite in Metro Manila sites, you'll be a part of bringing humanity to business. #experienceTTEC
What You'll be Doing
Do you have a passion to help boost performance? Do you love pinpointing areas for improvement?
You'll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes making sure employees are giving proper verbal statements, client requirements and policies are being met, and finding similarities between associate scripts.
You'll report to the Quality Assurance Manager. You'll contribute to the success of the customer experience as well as the overall success of the team.
During a Typical Day, You'll
· Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence and external survey results.
· Review and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations.
· Coordinates the logistics and conducts related audits, including sample selection, documentation, and reporting of results.
· Facilitate periodic calibration sessions with the Customer Service department and all other areas of operations to ensure consistency in the evaluation process.
· Assist the Quality/Training Manager and Assistant Manager with administrative functions, including developing Standard Operating Procedures (SOPs), Quality Standard Definition Document (QSDD), Quality Forms, and coordinating quality recognition programs.
· Assist with the data and analysis of quality reports in conformance with agreed-upon formats, including developing reports when necessary.
· Performs special projects as required, such as assisting with the development, research, and delivery of new training or other necessary duties.
· Flexibility to perform job duties on-site, off-site, or remote, as business needs dictate
What You Bring to the Role
· High school diploma or equivalent
· 6 months or more of customer service and call center experience
· Understanding, interpreting, and manipulating data for reporting
What You Can Expect
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-(Onsite)
**Title:** _Specialist, Quality Assurance_
**Location:** _PH-Calabarzon-Cainta_
**Requisition ID:** _0463E_
**Other Locations:** _PH-National Capital-Quezon City, Metro Manila, PH-Southern Tagalog-Rizal, PH-National Capital-Pasay City, Metro Manila_

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Service Delivery Manager working onsite in Cainta, Philippines you'll be a part of bringing humanity to business. #experienceTTEC
What You'll be Doing
Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience, and work closely with an iconic brand? In this role, you'll support and motivate your team to make sure they're on track to meet client goals. You'll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call. You're an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done.
You'll report to the Senior Manager, Service Delivery. We're looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals, and influence their career mobility.
During a Typical Day, You'll
· Improve the key success metrics associated with goals. These include:
o Customer Satisfaction Score
o Service Level Goals
o Quality Goals
· Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
· Bring your time management and organizational skills to manage multiple, complex, on-going tasks and projects while monitoring absence and attendance of your team
What You Bring to the Role
· Minimum 1 year call center or equivalent work experience
· Continuously promote a performance-driven culture and always work towards reaching for amazing
· Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
· Consistently mentor and inspire others
· Customer focused mindset
· Understanding, interpreting, and manipulating data for reporting
What You Can Expect
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit for more information.
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-(Onsite)
**Title:** _Manager, Service Delivery_
**Location:** _PH-Southern Tagalog-Rizal_
**Requisition ID:** _044CH_

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

**Customer Service Consultants in this role get to**:
**Be the Point of Contact; **answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

**Qualifications**:**
- High school diploma or GED
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls
- Excellent verbal and written communication skills; proficient reading skills required
- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
- Prior customer service experience preferred

The Medical City Clinic is currently looking for **Physical Therapist for SM Cabanatuan**

**Responsibilities**:

- Receive and validate PT Procedures
- Performs PT Treatment according to Doctors order
- Ensures patients safety during treatment
- Explains and instruct patients on PT Procedures
- Ensures effectiveness of equipment/machines
- Documents patients treatments and progress via SOAP
- Monitor supplies and requests replenishment
- Perform inventory of supplies
- Assist clinic staff in the operation of clinic

**Qualifications**:

- Graduate of Physical Therapy
- Registered Physical Therapist (with PRC license)
- Recent board passers may apply
- Willing to start as soon as possible

**Just a few perks**:

- Hazard Pay
- Free Uniform upon hiring
- Medicine Allowance up to Php 7500.00
- Vacation Leave/ Sick Leave and Birthday Leave up to 23 days
- Health Coverage up to Php 100,000.00
- Retirement Plan

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift

**QUALIFICATIONS**

1. College level or short course/vocational diploma or equivalent

2. At least 1 year relevant work experience in Customer Service or similar field preferred.

3. Experience in E-Commerce, Logistics, or BPO is a plus.

4. Familiarity with CRM systems, SalesForce or Zendesk

**K**NOWLEDGE, SKILLS, & ABILITIES*

1. Excellent written and verbal communication skills.

2. Excellent customer service and interpersonal skills

3. Ability to handle multiple projects simultaneously and work under pressure.

4. Knowledgeable in Microsoft Office and relevant software.

**DUTIES AND RESPONSIBILITIES**

1. Maintaining a positive, empathetic, and professional attitude toward customers at all times.

3. Responding promptly to customer inquiries.

4. Communicating with customers through various channels.

5. Acknowledging and resolving customer complaints.

6. Keeping records of customer interactions, transactions, comments, and complaints.

7. Communicating and coordinating with colleagues as necessary.

8. Providing feedback on the efficiency of the customer service process.

9. Ensure customer satisfaction and provide professional customer support.

10. Monitor delivery status, update client information and transaction activity in the system.

12. Identify issue to escalate to supervisor’s/team leaders.

13. Complete call logs and reports.

14. Verify customer information and instruction.

**Salary**: Php11,000.00 - Php13,000.00 per month

**Benefits**:

- Paid training

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary
- Overtime pay

Ability to commute/relocate:

- Cabanatuan, Nueva Ecija: Reliably commute or planning to relocate before starting work (required)

This is a remote position.

Required Skills/Abilities:

Expert in Google my business especially in US Familiar with all GMB verification methods Must be able to learn and adapt to various software systems Multi-tasking and time management skills Strong ability to adapt to various working environments and complex organizations. Excellent English skills both written and verbal

Work Conditions:

Remote Pacific Time Zone Weekly Payout Requirements

Minimum Technical Requirements

1. Computer Specifications

Minimum Intel Specs

Processor: Core i7 8th generation (and above)

                Core i5 10th generation (and above)

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

Minimum AMD Specs

Processor: AMD Ryzen 5,7,9 (Minimum series 3600 )

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

Macintosh Specs

Processor: Core i7/ i5 / M1/ M2

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

2. Main Internet Speed Requirement

Jitter: below 10ms

Latency: below 160ms

Upload: more than 25mbps

Download more than 40 mbps

Using internet speedtest: VoIP Speed Test | 8x8 // Aircall’s VoIP Speed Test | Aircall

3. Power Backup

A reliable power backup that could sustain a minimum of 8 hours (full shift)

Examples:  Generators// Solar Panels// Portable power inverters etc. (UPS is not enough)

4. Internet Backup  (Secondary internet)

Jitter: below 10ms

Latency: below 160ms

Upload: minimum of 25mbps

Download: minimum of 25mbps

Power and Internet Backup is a MUST.