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f&b service associate job description

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Here's a structured Job Description for an F&B Service Associate you can use and adjust to your resort/hotel/restaurant needs:

Position Title: Food & Beverage (F&B) Service Associate

Department: Food & Beverage

Reports To: F&B Supervisor / Restaurant Manager

The Food & Beverage (F&B) Service Associate is responsible for delivering excellent dining experiences by providing prompt, courteous, and efficient food and beverage service to guests. This role ensures that all service standards are met, guest expectations are exceeded, and operations are carried out smoothly in line with company policies and procedures.

1. Guest Experience & Service Excellence

2. Welcome and seat guests in a friendly and professional manner.

3. Present menus, take accurate food and beverage orders, and make recommendations when required.
4. Serve food and beverages promptly and ensure guest satisfaction throughout their dining experience.
5. Handle guest inquiries, feedback, and complaints with professionalism and courtesy.

6. Maintain knowledge of menu items, daily specials, promotions, and beverage pairings.

7. Service Operations

8. Set up dining areas before service (table settings, cleanliness, utensils, condiments).

9. Clear tables, reset dining areas, and maintain overall cleanliness during and after service.
10. Follow proper order-taking, serving, and billing procedures.
11. Assist in buffet setups, banquet service, and special events when required.

12. Ensure compliance with food safety, hygiene, and sanitation standards.

13. Teamwork & Coordination

14. Coordinate with kitchen and bar staff to ensure timely and accurate service.

15. Support fellow team members to maintain smooth operations during peak hours.

16. Attend daily briefings, training sessions, and meetings as scheduled.

17. Compliance & Standards

18. Follow standard operating procedures (SOPs) for service delivery.

19. Adhere to grooming, appearance, and hospitality standards set by the company.
20. Comply with health, safety, and sanitation regulations.
21. Uphold the establishment's values, service culture, and guest-first philosophy.

About us

To date, Prince has rebranded to become PRINCE HYPERMART and is known to be a one–stop shop known for its wide variety of affordable Grocery/Supermarket, General Merchandise, and Department Stores items with various added services for customers in town. Thriving on a strong commitment to serve the Filipino market, Prince continues to offer affordable prices for the quality merchandise they sell in any city, town or municipality they are located in.

As the Prince Retail Group of companies continues to grow and expand, they uphold the empowerment of their total workforce through a strong adherence to its values and commitment to render the best and most personalized customer service while being a household name for quality affordable merchandise to the communities they serve. As one of the fastest growing retailers in the country, Prince Hypermart continues to widen their reach to every Filipino in every town to achieve their ultimate mission of serving the underserved.

Qualifications & experience

• Bachelor's Degree on Business Administration, Commerce, Marketing or any business-related courses
• Minimum of 2 years relevant work experience specializing in Sales, in retail industry or similar duties

Tasks & responsibilities

• Conducts daily walkabout in the assigned section/gondola to ensure that maximum output of the entire department has been observed.
• Monitors merchandise storage to ensure proper storage of stocks has been followed.
• Review, monitors and submit inventory reports reviewed by immediate supervisor and conducts special stocks inventory to ensure that all stocks has been accounted for and inventory schedule has been duly implemented.

Benefits

• Competitive Salary and benefit package
• HMO coverage upon regularization
• Life and Health Insurance upon onboar
• Annual Leave credits with paid time-off during birthdays, bereavement, emergency or health-related cases etc.,
• Store discounts for all employees if you purchase in our chain of stores nationwide

As an Indexer/data entry clerk you are assessing scanning quality, making sure documents are legible, cataloging files, indexing pertinent documents & data, and aiding in correcting document re-key or re-scans within the organization / company.

• Reviews and rechecks all documents being transacted in the receiving area ensuring to keep accurate and correctly tagged copies for reporting archives
• Provides admin support in the receiving area such as reports generation, etc.
• Acts as liason in sending and receiving important documents needed in the department
• Resolution for raised concerns on checking documents and system transactions

About us

Prince Retail Group of Companies' is a leading provider of high-quality products and services in Estancia Iloilo. With a strong focus on customer satisfaction and innovation, we have established ourselves as a trusted brand in the local community. Our team of dedicated professionals is committed to delivering exceptional experiences and driving the success of our business.

About the role

This is an exciting opportunity for an experienced Marketing Representative to join the dynamic team at Prince Retail Group of Companies' in Estancia Iloilo. As a Marketing Representative, you will be responsible for developing and executing marketing strategies to promote the company's products and services. This is a full-time role, offering the opportunity to work in a fast-paced, collaborative environment.

What you'll be doing

• Developing and implementing marketing campaigns to drive brand awareness and customer engagement
• Creating and managing content for the company's website, social media channels, and other digital platforms
• Conducting market research to identify customer needs and trends
• Collaborating with cross-functional teams to ensure consistent brand messaging
• Tracking and analyzing marketing campaign performance to optimize strategies
• Staying up-to-date with industry best practices and emerging marketing trends

What we're looking for

• Bachelor's degree in marketing, Communications, or a related field
• Minimum 1 year of experience in a marketing role, preferably in the retail industry
• Proven track record in developing and executing successful marketing campaigns
• Excellent written and verbal communication skills
• Strong analytical and problem-solving skills
• Proficiency in using digital marketing tools and platforms
• Ability to work collaboratively in a team environment

What we offer

At Prince Retail Group of Companies', we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits, including:

• Comprehensive health insurance coverage
• Generous paid time off and holiday benefits
• Opportunities for career development and advancement
• A positive and supportive work culture
• Discounts on our products and services

If you are excited about the prospect of joining our team, we encourage you to apply now.

About us

To date, Prince has rebranded to become PRINCE HYPERMART and is known to be a one–stop shop known for its wide variety of affordable Grocery/Supermarket, General Merchandise, and Department Stores items with various added services for customers in town. Thriving on a strong commitment to serve the Filipino market, Prince continues to offer affordable prices for the quality merchandise they sell in any city, town or municipality they are located in.

As the Prince Retail Group of companies continues to grow and expand, they uphold the empowerment of their total workforce through a strong adherence to its values and commitment to render the best and most personalized customer service while being a household name for quality affordable merchandise to the communities they serve. As one of the fastest growing retailers in the country, Prince Hypermart continues to widen their reach to every Filipino in every town to achieve their ultimate mission of serving the underserved.

Qualifications & experience

• Bachelor's Degree in Business Administration, Marketing or any related course
• At least 6 months relevant work experience

Tasks & responsibilities

• Assist customer concerns and queries, and ensures resolution while maintaining professional customer approach.
• Setting good store ambience through appropriate store music, jingle and plugging coming from Head Office.
• Answer external and internal calls and facilitates relaying of communication.

Benefits

• Competitive Salary and benefit package
• HMO coverage upon regularization
• Life and Health Insurance upon onboar
• Annual Leave credits with paid time-off during birthdays, bereavement, emergency or health-related cases etc.,
• Store discounts for all employees if you purchase in our chain of stores nationwide

IT Support & Systems

• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Provide technical support to employees, troubleshoot IT-related issues, and resolve them in a timely manner.
• Monitor and maintain computer systems and networks to ensure optimal performance.
• Assist in setting up user accounts, permissions, and passwords.
• Ensure security of data, network access, and backup systems.
• Perform regular system updates and preventive maintenance.
• Maintain an inventory of IT equipment and software licenses.

Audio-Visual Support

• Set up, operate, and troubleshoot audio and video equipment for meetings, events, and presentations.
• Maintain sound systems, microphones, speakers, projectors, and related AV equipment.
• Provide technical support during live events to ensure smooth audio-visual operations.
• Conduct preventive maintenance and regular testing of AV equipment.
• Assist in training staff on the proper use of AV systems.

General

• Document IT and AV processes, troubleshooting steps, and user guides.
• Coordinate with vendors and service providers for technical support when necessary.
• Support the implementation of new applications, tools, and technologies.

Our hotel is looking for a F&B-SUPERVISOR to join our team.

Minimum Qualifications:

• Candidate must possess a Bachelor's Degree in Food and Beverage Services Management, Hospitality/Tourism/Hotel Management, Business Studies/ Administration/Management or equivalent business-related degree.
• Should have at least 2 - 3 years' experience in a managerial or supervisory position in a Food/Beverage/Restaurant Service organization.
• Must be experienced with marketing strategies, cost control, and budgeting and up to date with new trends available in the market.
• Excellent in oral communication skills and interpersonal skills and love interacting with guests
• Communicates with fluency in English (as well as the local language)
• Amenable to working long hours, especially during weekends and holidays
• Must be well-versed in restaurant operations
• Must be a self-starter and can drive the team to optimize business revenues
• Must have extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Must be willing to be assign in Sotogrande Davao Hotel or any hotels under our group.

Job Type: Full-time

Schedule:

• 8 hour shift
• Shift system

Work Location: In person

We're growing and we want YOU to be part of our Customer Service Representative team in Metro Manila

Experience a one-day hiring process and salary offer up to 25K plus monthly commissions

Your Day-to-Day:

Handle customer inquiries, provide solutions, and resolve issues across various channels.

Offer accurate information about products, services, and company policies.

Process orders, returns, and account updates efficiently.

Maintain high standards of customer service and satisfaction.

Meet performance targets for productivity, quality, and customer satisfaction.

Document interactions and transactions accurately.

Qualifications:

High school diploma or equivalent required; customer facing work experience is a plus.

No prior customer service experience necessary—we provide comprehensive training

Strong communication and interpersonal skills.

Attention to detail and effective problem-solving abilities.

Ability to work in a fast-paced environment and adapt to changing customer needs.

Proficiency with customer service tools and systems is a plus but not required.

Why You Should Apply:

Competitive Salary (up to 25K)

Monthly Commissions

Fast-Track Career Growth for top performers

HMO with 2 FREE Dependents from Day 1

Free Coffee and Biscuits at the office (because work should be enjoyable)

Pioneer Accounts (including Non-voice and Easy Accounts)

Incentives, Signing Bonuses, and More Premium Perks

Flexible Shifts (Day, Mid, and Night)

Life Insurance & Retirement Plan for qualified team members

Work-life balance is real here. Join a team that values growth, fun, and making a difference. Whether you're new to customer service or looking to elevate your career, we have a place for you

Ready to take your career to the next level? Let's chat about how you can grow with us—apply today

Job Type: Full-time

Pay: Php18, Php28,000.00 per month

Benefits:

• Additional leave
• Flexible schedule
• Flextime
• Free parking
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

BE PART OF WATSONS:

Investors in People (IIP) accredited company

Asia's number 1 pharmacy retail brand

Best Companies to work for by HR Asia

ROLE PURPOSE:

Our Pharmacy Assistant helps the Pharmacist in front operations (dispensing, selling, cashiering and customer service) and back operations functions (stock management and other retail processes) appropriate to their level. He/She is expected to serve customers in a Fast, Accurate, Convenient, Caring and Personalized Service following the standard processes and procedures (i.e Dispensing Guidelines, Service, Selling Standards & ROS) and refer any questions regarding prescriptions, drug information, or health matters to the pharmacist.

This role focuses on:

• Delivering the health sales target based on the O + O selling plan of Pharmacist/Pharmacy Manager through applying Brand of Service and Selling Techniques (suggestive selling, sharing product knowledge and highlighting promotion offers, Real Time Stock & Spiels)
• Adhering to the Company SOPs/Dispensing Guidelines and other related processes and procedures on health category/products (selling, service, receiving, storage, display, dispensing, counseling, returns and disposal)
• Organizing and cleaning stocks in his/her area of assignment (dispensing area, bio ref and other fixtures), replenishing stocks and maintaining merchandise security and reporting immediately any suspected internal/external theft.
• Monitoring product shelf life, recording expiry dates and adheres to inventory guidelines First Expiry First Out (FEFO) and display merchandise according to Display Guidelines and FEFO.
• Processing of cashiering transactions from customer payment, loose change funds, accountabilities, and end of day completion in compliance to Retail Operating Standards.
• Exercising discretion and confidentiality with all employees and patient information

Success will depend on:

• Ability to consistently implement service delivery standards, selling techniques and SOPs/Dispensing Guidelines to sustain and improve sales and profitability without dispensing errors.
• Ability to implement in-store and digital sales initiatives program
• Ability to effectively follow policies and procedures to impact efficiency and internal and external regulatory compliance
• Ability to implement housekeeping, inventory management and security tasks to manage availability, quality of stocks and minimize shrinkage
• Ability to comply with basic policy on ASW Data Security and Privacy, and be accountable for any non-compliance
• Ability to implement and complete learning and developmental plans and programs

WHAT WE LOOK FOR:

• Candidate must possess at least a Bachelor's/College Degree, any field.

No work experience required.

• 1 Full-Time position(s) available.
• Must be willing to be assigned at Watsons Calinog Iloilo.

PERKS & BENEFITS

• Opportunities for career progression
• Paid vacation and sick leaves
• Annual Bonus
• Gratuity Pay and Retirement Plan
• Health Insurance
• Sales Incentives
• Probationary position and direct hire employment
• Service Loyalty Award

Job Types: Full-time, Permanent

Work Location: In person