10 Jobs in Cagdianao
Sr. Consultant, Agentic Content Strategy
Laguna, Dinagat Islands
Concentrix
Posted 5 days ago
Job Viewed
Job Description
Job Title:
Sr. Consultant, Agentic Content Strategy
Job Description
About Concentrix:
At Concentrix, we are not just a global leader in technology and services; we are the driving force behind transformative solutions that empower the best brands in the world. We believe content is connective tissue of design and operations, tying desired outcomes to meaningful experiences. We speak as strategic leaders who bridge design, technology, and business to deliver a human-centered approach for our clients and their customers. We're deep in Gen AI technology, optimization strategy, and content creation.
Job Profile Summary:
We are seeking a Senior Content Strategist to lead agentic readiness analyses for our clients, focusing on the evaluation and enhancement of their content libraries, platforms, governance strategies, and production models for agentic AI implementation. This role plays a key part in helping clients transition to AI-driven content strategies by assessing their current content infrastructure, identifying gaps, and providing actionable insights. The ideal candidate is knowledgably about Agentic AI and able to quickly learn and understand how technology can help our clients optimize their content for Gen AI-powered futures and understand best-in-class content transformation that works for humans and AI tools.
Working with a large interdisciplinary team across strategy, loyalty, technology, design and anal, and analytics, the role needs to be able to speak to all things 'content' when collaborating with the other disciplines. Effective communication in this diverse team is crucial, to ensure alignment of all tasks, timelines, and deliverables.
As a strong individual contributor, the Sr. Content Strategist will independently create and lead initiatives, collaborating with the leadership team for feedback, thereby enhancing project success and client satisfaction.
Responsibilities:
+ **Agentic Readiness Audit:** Conduct comprehensive audits of client contentlibraries and platforms, evaluating their readiness for agentic AI integration. This includes analyzing content workflows, data structures, governance models, and existing technologies.
+ **Content Evaluation:** Assess the quality, consistency, and performance of existing content assets, identifying areas for improvement to align with AI-driven strategies.This happens from the system-level down to the page-level.
+ **Strategic Analysis:** Leverage data-driven insights to develop strategic recommendations that enhance content readiness for AI implementation, focusing on scalability, personalization, and automation.
+ **Client Engagement:** Collaborate with clients to understand their business objectives and tailor the readiness analysis to meet their specific needs and goals.
+ **Content** **Recommendations** **:** Outline your findings from the content readiness analysis, along with strategic recommendations for AI content strategy implementation.
+ **Cross-functional Collaboration:** Work closely with interdisciplinary teams to assure alignment to client goals and business objectives.
+ Develop and manage comprehensive project strategies and deliverables, including governance and approach in a fast-paced environment.
Required skills:
+ Strong understanding of AI technologies and their application in content management and strategy.
+ Ability to translate complex data into actionable insights and strategic recommendations.
+ Knowledgeable in the Gen AI space and displays enthusiasm to stay up to date in this fast-evolving space.
+ Good familiarity with Word, Excel and large spreadsheets; strong Office 365 skills.
+ Good familiarity with the leading GenAI models, and the CMS that employ them.
+ Expert English reading comprehension and editing skills.
+ Ability to manage multiple deadlines and projects at once.
+ Natural desire to bring order and classification to content chaos. Familiarity with information architecture is a bonus.
+ Like finding patterns and problem-solving.
+ 5-7+ years Digital Marketing or Content Marketing experience at a large enterprise or agency.
+ Proven experience in content strategy, digital marketing, or a related role.
+ Ability to work collaboratively in a fast-paced, global, and evolving environment.
What we offer:
+ A collaborative work environment with an emphasis on professional growth.
+ Strong company culture lived every day.
+ Opportunities to work on innovative projects.
+ Competitive salary and benefits package.
Location:
PHL Laguna Work-at-Home
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Sr. Consultant, Agentic Content Strategy
Job Description
About Concentrix:
At Concentrix, we are not just a global leader in technology and services; we are the driving force behind transformative solutions that empower the best brands in the world. We believe content is connective tissue of design and operations, tying desired outcomes to meaningful experiences. We speak as strategic leaders who bridge design, technology, and business to deliver a human-centered approach for our clients and their customers. We're deep in Gen AI technology, optimization strategy, and content creation.
Job Profile Summary:
We are seeking a Senior Content Strategist to lead agentic readiness analyses for our clients, focusing on the evaluation and enhancement of their content libraries, platforms, governance strategies, and production models for agentic AI implementation. This role plays a key part in helping clients transition to AI-driven content strategies by assessing their current content infrastructure, identifying gaps, and providing actionable insights. The ideal candidate is knowledgably about Agentic AI and able to quickly learn and understand how technology can help our clients optimize their content for Gen AI-powered futures and understand best-in-class content transformation that works for humans and AI tools.
Working with a large interdisciplinary team across strategy, loyalty, technology, design and anal, and analytics, the role needs to be able to speak to all things 'content' when collaborating with the other disciplines. Effective communication in this diverse team is crucial, to ensure alignment of all tasks, timelines, and deliverables.
As a strong individual contributor, the Sr. Content Strategist will independently create and lead initiatives, collaborating with the leadership team for feedback, thereby enhancing project success and client satisfaction.
Responsibilities:
+ **Agentic Readiness Audit:** Conduct comprehensive audits of client contentlibraries and platforms, evaluating their readiness for agentic AI integration. This includes analyzing content workflows, data structures, governance models, and existing technologies.
+ **Content Evaluation:** Assess the quality, consistency, and performance of existing content assets, identifying areas for improvement to align with AI-driven strategies.This happens from the system-level down to the page-level.
+ **Strategic Analysis:** Leverage data-driven insights to develop strategic recommendations that enhance content readiness for AI implementation, focusing on scalability, personalization, and automation.
+ **Client Engagement:** Collaborate with clients to understand their business objectives and tailor the readiness analysis to meet their specific needs and goals.
+ **Content** **Recommendations** **:** Outline your findings from the content readiness analysis, along with strategic recommendations for AI content strategy implementation.
+ **Cross-functional Collaboration:** Work closely with interdisciplinary teams to assure alignment to client goals and business objectives.
+ Develop and manage comprehensive project strategies and deliverables, including governance and approach in a fast-paced environment.
Required skills:
+ Strong understanding of AI technologies and their application in content management and strategy.
+ Ability to translate complex data into actionable insights and strategic recommendations.
+ Knowledgeable in the Gen AI space and displays enthusiasm to stay up to date in this fast-evolving space.
+ Good familiarity with Word, Excel and large spreadsheets; strong Office 365 skills.
+ Good familiarity with the leading GenAI models, and the CMS that employ them.
+ Expert English reading comprehension and editing skills.
+ Ability to manage multiple deadlines and projects at once.
+ Natural desire to bring order and classification to content chaos. Familiarity with information architecture is a bonus.
+ Like finding patterns and problem-solving.
+ 5-7+ years Digital Marketing or Content Marketing experience at a large enterprise or agency.
+ Proven experience in content strategy, digital marketing, or a related role.
+ Ability to work collaboratively in a fast-paced, global, and evolving environment.
What we offer:
+ A collaborative work environment with an emphasis on professional growth.
+ Strong company culture lived every day.
+ Opportunities to work on innovative projects.
+ Competitive salary and benefits package.
Location:
PHL Laguna Work-at-Home
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
0
Instructional Designer/Copywriter
Laguna, Dinagat Islands
Concentrix
Posted 5 days ago
Job Viewed
Job Description
Job Title:
Instructional Designer/Copywriter
Job Description
We believe content is the connective tissue of design, tying desired outcomes to meaningful experiences. We are looking for a versatile, experienced copywriter with experience creating instructional materials who can develop clear and compelling English copy in support of a client specializing education for financial professionals. This role focuses on creating certification course materials, blogs and whitepapers, collaborating with the client's existing writing teams to ensure the content produced aligns with the organization's goals and standards. Your words will inform and engage the target audiences and drive business outcomes in the financial protection sector.
Our ideal candidate is a collaborative, skilled, and imaginative copywriter with a deep understanding of writing for adult learning. Familiarity with finance, risk management or financial crime prevention is a bonus. As a writer you know how to make the dry details compelling and know how to craft messaging that resonates with the target audiences.
Responsibilities:
+ Writing clear, compelling copy that informs and instructions for various media (e.g. long form blog posts, learning modules, skills assessments, surveys,articles, whitepapers, etc.).
+ Interpreting a content brief to understand assigned taskand underlying ask; following up where more information may be needed.
+ Engaging with client SMEsand teams to understand the purpose of the assetkey takeaways and calls to action (CTAs),and behavior it is trying to influence.
+ Adhering to client brand and editorial guidelines.
+ Applying feedback from client team and quality control editors.
+ Partnering with client teams, making suggestions, bringing own ideas and expertise to the table.
Required skills:
+ Exceptional writing, editing, and proofreading abilities with strong attention to detail.
+ Strong interest in education, adult-learning, and crime and fraud.
+ Ability to transform a content brief into engaging courseware or narratives.
+ Strong research skills and a natural curiosity to learn new topics.
+ Ability to facilitate interviews and workshops with subject matter experts to gather the required input to write compelling materials.
+ Proficiency in Microsoft Office and familiarity content and learning management systems such as Xyleme, Articulate 360.
+ Excellent time management and organizational skills.
+ Team player with excellent communication and interpersonal skills.
+ Ability to work under pressure, manage multiple projects simultaneously, and meet tight deadlines.
+ Minimum of 5+years of experience in copywriter/content creator roles.
+ Bachelor's degree in Journalism, Communications, English or equivalent experience.
+ Reliable home internet service.
+ Willingness to work a 3rd shift that overlaps with U.S. business day.
What we offer:
+ A collaborative remote work environment with local support and leadership.
+ Strong company culture, lived every day.
+ Opportunities to work on innovative projects.
+ Competitive salary and benefits package.
Location:
PHL Laguna Work-at-Home
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Instructional Designer/Copywriter
Job Description
We believe content is the connective tissue of design, tying desired outcomes to meaningful experiences. We are looking for a versatile, experienced copywriter with experience creating instructional materials who can develop clear and compelling English copy in support of a client specializing education for financial professionals. This role focuses on creating certification course materials, blogs and whitepapers, collaborating with the client's existing writing teams to ensure the content produced aligns with the organization's goals and standards. Your words will inform and engage the target audiences and drive business outcomes in the financial protection sector.
Our ideal candidate is a collaborative, skilled, and imaginative copywriter with a deep understanding of writing for adult learning. Familiarity with finance, risk management or financial crime prevention is a bonus. As a writer you know how to make the dry details compelling and know how to craft messaging that resonates with the target audiences.
Responsibilities:
+ Writing clear, compelling copy that informs and instructions for various media (e.g. long form blog posts, learning modules, skills assessments, surveys,articles, whitepapers, etc.).
+ Interpreting a content brief to understand assigned taskand underlying ask; following up where more information may be needed.
+ Engaging with client SMEsand teams to understand the purpose of the assetkey takeaways and calls to action (CTAs),and behavior it is trying to influence.
+ Adhering to client brand and editorial guidelines.
+ Applying feedback from client team and quality control editors.
+ Partnering with client teams, making suggestions, bringing own ideas and expertise to the table.
Required skills:
+ Exceptional writing, editing, and proofreading abilities with strong attention to detail.
+ Strong interest in education, adult-learning, and crime and fraud.
+ Ability to transform a content brief into engaging courseware or narratives.
+ Strong research skills and a natural curiosity to learn new topics.
+ Ability to facilitate interviews and workshops with subject matter experts to gather the required input to write compelling materials.
+ Proficiency in Microsoft Office and familiarity content and learning management systems such as Xyleme, Articulate 360.
+ Excellent time management and organizational skills.
+ Team player with excellent communication and interpersonal skills.
+ Ability to work under pressure, manage multiple projects simultaneously, and meet tight deadlines.
+ Minimum of 5+years of experience in copywriter/content creator roles.
+ Bachelor's degree in Journalism, Communications, English or equivalent experience.
+ Reliable home internet service.
+ Willingness to work a 3rd shift that overlaps with U.S. business day.
What we offer:
+ A collaborative remote work environment with local support and leadership.
+ Strong company culture, lived every day.
+ Opportunities to work on innovative projects.
+ Competitive salary and benefits package.
Location:
PHL Laguna Work-at-Home
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
1
2025 Delivery Operations GVPAD - SME / Operations Support roles
Laguna, Dinagat Islands
Concentrix
Posted 12 days ago
Job Viewed
Job Description
Job Title:
2025 Delivery Operations GVPAD - SME / Operations Support roles
Job Description
Location:
PHL Quezon City - Tera Tower 16th Floor
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
2025 Delivery Operations GVPAD - SME / Operations Support roles
Job Description
Location:
PHL Quezon City - Tera Tower 16th Floor
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
2
Talent Connect TIKTOK - WAH 2025
Laguna, Dinagat Islands
Concentrix
Posted 12 days ago
Job Viewed
Job Description
Job Title:
Talent Connect TIKTOK - WAH 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL NCR QC Work-at-Home
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Talent Connect TIKTOK - WAH 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL NCR QC Work-at-Home
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
3
2025 Delivery Operations GVPAD - Operations Manager
Laguna, Dinagat Islands
Concentrix
Posted 12 days ago
Job Viewed
Job Description
Job Title:
2025 Delivery Operations GVPAD - Operations Manager
Job Description
This job ad is for the OM opening in Alabang for Telco Sales Account. Only profiles with Sales background will be processed at this time.
The Mgr Operations is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.
**Essential Functions/Core Responsibilities**
+ Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
+ Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
+ Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements
+ Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
+ Create and maximize relationships with client partners
+ Provide leadership and guidance to direct reportsto ensure consistent administration of company policies and standards;define and implement any corrective actions needed to meet operational performance
+ Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
+ Create a positive work environmentthrough employee engagement; resolve employee relation issues in a professional and timely manner
+ Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
+ Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
+ Attend business reviews with the client
+ Handle a team of team leaders
**Candidate Profile**
+ Associate's Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred
+ Call center experience preferred
+ Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
+ Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
+ Work well under pressure and follow through on items to completion while maintaining professional demeanor
+ Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
+ Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
+ Demonstrated ability to mentor, coach and provide direction to a team of employees
+ Willingness to work a flexible schedule
Location:
PHL Quezon City - Tera Tower 11th Floor
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
2025 Delivery Operations GVPAD - Operations Manager
Job Description
This job ad is for the OM opening in Alabang for Telco Sales Account. Only profiles with Sales background will be processed at this time.
The Mgr Operations is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.
**Essential Functions/Core Responsibilities**
+ Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
+ Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
+ Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements
+ Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
+ Create and maximize relationships with client partners
+ Provide leadership and guidance to direct reportsto ensure consistent administration of company policies and standards;define and implement any corrective actions needed to meet operational performance
+ Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
+ Create a positive work environmentthrough employee engagement; resolve employee relation issues in a professional and timely manner
+ Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
+ Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
+ Attend business reviews with the client
+ Handle a team of team leaders
**Candidate Profile**
+ Associate's Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred
+ Call center experience preferred
+ Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
+ Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
+ Work well under pressure and follow through on items to completion while maintaining professional demeanor
+ Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
+ Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
+ Demonstrated ability to mentor, coach and provide direction to a team of employees
+ Willingness to work a flexible schedule
Location:
PHL Quezon City - Tera Tower 11th Floor
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
4
Workforce Management -Luzon - Tonichi - 2023
Laguna, Dinagat Islands
Concentrix
Posted 12 days ago
Job Viewed
Job Description
Job Title:
Workforce Management -Luzon - Tonichi - 2023
Job Description
Location:
PHL Quezon City - Tera Tower 1st Floor
Language Requirements:
Time Type:
2023-11-30
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Workforce Management -Luzon - Tonichi - 2023
Job Description
Location:
PHL Quezon City - Tera Tower 1st Floor
Language Requirements:
Time Type:
2023-11-30
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Advisor - Homecoming - Work at Home 2025
Laguna, Dinagat Islands
Concentrix
Posted 12 days ago
Job Viewed
Job Description
Job Title:
Customer Service Advisor - Homecoming - Work at Home 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
**#LI-DNI**
Location:
PHL Work-at-Home NCR QC
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Advisor - Homecoming - Work at Home 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
**#LI-DNI**
Location:
PHL Work-at-Home NCR QC
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Advisor - WAH XP 2025
Laguna, Dinagat Islands
Concentrix
Posted 12 days ago
Job Viewed
Job Description
Job Title:
Customer Service Advisor - WAH XP 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Work-at-Home NCR QC
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Advisor - WAH XP 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Work-at-Home NCR QC
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
7
WAH ARP TALKPUSH 2025
Laguna, Dinagat Islands
Concentrix
Posted 12 days ago
Job Viewed
Job Description
Job Title:
WAH ARP TALKPUSH 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Work-at-Home NCR Makati
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
WAH ARP TALKPUSH 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Work-at-Home NCR Makati
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
8
Talent Connect - WAH 2025
Laguna, Dinagat Islands
Concentrix
Posted 12 days ago
Job Viewed
Job Description
Job Title:
Talent Connect - WAH 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Work-at-Home NCR QC
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Talent Connect - WAH 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Work-at-Home NCR QC
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
9