11 Jobs in Angadanan
Everise Isabela Cauayan is Hiring Temp WAH or Onsite
Cauayan, Isabela
JobsAvenuePH
Posted 9 days ago
Job Viewed
Job Description
Everise Isabela – Cauayan is Hiring! Healthcare Accounts Available
Job Description br>
Be part of Everise Isabela – Cauayan and grow your career in the BPO industry. We are hiring for two Healthcare Accounts: < r>
Healthcare Account – Temporary Work From Home (Limited Slots) < r>Handle customer inquiries for a healthcare client from the comfort of your home. Provide accurate and professional support via phone, email, or chat. This is a temporary WAH setup, and employees will be required to report onsite once needed.
Pioneer Healthcare Account – Onsite < r>Join as part of a pioneering team for a new healthcare account at Everise Cauayan. This is a great opportunity to be among the first hires, build your career, and grow with the program from day one.
“Ditoy Isabela laeng, addaen ti oportunidad para iti healthcare accounts — uray WAH wenno onsite.”
br>Key Responsibilities (for both accounts)
Answer healthcare-related customer inquiries in a professional and helpful manner
Provide accurate information about benefits, accounts, and services
Assist customers with billing concerns, troubleshooting, or claims-related inquiries
Document customer interactions correctly in the system
Collaborate with teammates and leaders to meet account performance goals
Ensure excellent customer service in every interaction
Qualifications
At least Senior High School Graduate (old curriculum HS graduates also welcome)
Good English communication skills (verbal and written)
Basic computer literacy and ability to navigate multiple systems
Willing to work at Everise Cauayan, Isabela
Additional Requirements for Healthcare Account – Temporary WAH (Limited Slots): < r>
Proof of Billing (address must match applicant’s residence) < r>
Reliable Internet Service Provider (wired connection preferred)
Home address should be close to Everise Cauayan office for easy transition back onsite
“Nu kayat mo iti WAH, masapul nga asideg ka iti opisina ken adda internet proof of billing.”
Why Join Everise Isabela – Cauayan? < r>
Choice between Temporary Work-From-Home or Onsite Pioneer Healthcare Account
Limited WAH slots – apply fast to secure your spot < r>
Accessible for applicants from Cauayan City, Santiago, Ilagan, and nearby towns
Supportive training environment for beginners
Real opportunities for promotion and career growth in healthcare accounts
“Nasayaat ta asideg iti balay ti trabaho — makatipid ka iti oras ken pamasahe.”
br>What We Offer
Competitive Salary Package
Monthly Performance Incentives
HMO Coverage for you and your dependents
Paid Leaves and Allowances
Night Differential and Overtime Pay
Fun and Engaging Work Environment
Ramp Season Advantage: Faster hiring and more opportunities
Application Tips Provided to help you succeed
Apply Now
Choose your path at Everise Isabela – Cauayan: < r>
Healthcare Account (Temp WAH) – limited slots available, apply early < r>
Pioneer Healthcare Account (Onsite) – be part of a pioneering team with long-term growth < r>
“Ag-apply kan itan ket mangrugi ti BPO career mo ditoy mismo Cauayan, Isabela.”
#IBex #IBexJobs #Ibexhiring #IBexBPO #BPOJobs #BPOOpenings #CallCenterJobs #IBexAlabang #Alabang #Muntinlupa #Northgate #Hiring #BPOHiring #Jobs #Careers #BPOCareers #IBexBPO #AloricaABB #AloricaPasay #PasayCity #Pasayjobs #Jobsearch #AloricaCubao #AloricaQC #Quezoncity #AloricaCentris #AloricaDavao #AloricaFort #AloricaBGC #AloricaIlocos #AloricaLipa #AloricaBatangas #Batangas #Ilocos #AloricaMakati #Makati #AloricaMarikina #Marikina #AloricaStaMesa #Mezza #Manilajobs #Clark #Pampanga #ZoomInterview #Onlineinterview #ContentModerator NBI clearance, SSS, PhilHealth, Pag-IBIG, TIN, Birth Certificate, and TOR/Diploma/COE. #Foundever #Foundeverjobs #FoundeverBPO #FoundeverHiring #Foundevercallcenter #Concentrix #ConcentrixBPO #ConcentrixHiring #COncentrixjobs #Everise #Everisejobs #Everisehiring #EveriseBPO #InTouchCX #InTouchHiring #InTouchjobs #TaskUs #TaskUsBPO #TaskUSJobs #noexperienceneeded #noexperiencerequired #Callcentertraining #BPOTraining #INterviewtips
Job Description br>
Be part of Everise Isabela – Cauayan and grow your career in the BPO industry. We are hiring for two Healthcare Accounts: < r>
Healthcare Account – Temporary Work From Home (Limited Slots) < r>Handle customer inquiries for a healthcare client from the comfort of your home. Provide accurate and professional support via phone, email, or chat. This is a temporary WAH setup, and employees will be required to report onsite once needed.
Pioneer Healthcare Account – Onsite < r>Join as part of a pioneering team for a new healthcare account at Everise Cauayan. This is a great opportunity to be among the first hires, build your career, and grow with the program from day one.
“Ditoy Isabela laeng, addaen ti oportunidad para iti healthcare accounts — uray WAH wenno onsite.”
br>Key Responsibilities (for both accounts)
Answer healthcare-related customer inquiries in a professional and helpful manner
Provide accurate information about benefits, accounts, and services
Assist customers with billing concerns, troubleshooting, or claims-related inquiries
Document customer interactions correctly in the system
Collaborate with teammates and leaders to meet account performance goals
Ensure excellent customer service in every interaction
Qualifications
At least Senior High School Graduate (old curriculum HS graduates also welcome)
Good English communication skills (verbal and written)
Basic computer literacy and ability to navigate multiple systems
Willing to work at Everise Cauayan, Isabela
Additional Requirements for Healthcare Account – Temporary WAH (Limited Slots): < r>
Proof of Billing (address must match applicant’s residence) < r>
Reliable Internet Service Provider (wired connection preferred)
Home address should be close to Everise Cauayan office for easy transition back onsite
“Nu kayat mo iti WAH, masapul nga asideg ka iti opisina ken adda internet proof of billing.”
Why Join Everise Isabela – Cauayan? < r>
Choice between Temporary Work-From-Home or Onsite Pioneer Healthcare Account
Limited WAH slots – apply fast to secure your spot < r>
Accessible for applicants from Cauayan City, Santiago, Ilagan, and nearby towns
Supportive training environment for beginners
Real opportunities for promotion and career growth in healthcare accounts
“Nasayaat ta asideg iti balay ti trabaho — makatipid ka iti oras ken pamasahe.”
br>What We Offer
Competitive Salary Package
Monthly Performance Incentives
HMO Coverage for you and your dependents
Paid Leaves and Allowances
Night Differential and Overtime Pay
Fun and Engaging Work Environment
Ramp Season Advantage: Faster hiring and more opportunities
Application Tips Provided to help you succeed
Apply Now
Choose your path at Everise Isabela – Cauayan: < r>
Healthcare Account (Temp WAH) – limited slots available, apply early < r>
Pioneer Healthcare Account (Onsite) – be part of a pioneering team with long-term growth < r>
“Ag-apply kan itan ket mangrugi ti BPO career mo ditoy mismo Cauayan, Isabela.”
#IBex #IBexJobs #Ibexhiring #IBexBPO #BPOJobs #BPOOpenings #CallCenterJobs #IBexAlabang #Alabang #Muntinlupa #Northgate #Hiring #BPOHiring #Jobs #Careers #BPOCareers #IBexBPO #AloricaABB #AloricaPasay #PasayCity #Pasayjobs #Jobsearch #AloricaCubao #AloricaQC #Quezoncity #AloricaCentris #AloricaDavao #AloricaFort #AloricaBGC #AloricaIlocos #AloricaLipa #AloricaBatangas #Batangas #Ilocos #AloricaMakati #Makati #AloricaMarikina #Marikina #AloricaStaMesa #Mezza #Manilajobs #Clark #Pampanga #ZoomInterview #Onlineinterview #ContentModerator NBI clearance, SSS, PhilHealth, Pag-IBIG, TIN, Birth Certificate, and TOR/Diploma/COE. #Foundever #Foundeverjobs #FoundeverBPO #FoundeverHiring #Foundevercallcenter #Concentrix #ConcentrixBPO #ConcentrixHiring #COncentrixjobs #Everise #Everisejobs #Everisehiring #EveriseBPO #InTouchCX #InTouchHiring #InTouchjobs #TaskUs #TaskUsBPO #TaskUSJobs #noexperienceneeded #noexperiencerequired #Callcentertraining #BPOTraining #INterviewtips
This advertiser has chosen not to accept applicants from your region.
0
Loan Examiner (Law Graduate)
Cauayan, Isabela
Social Housing Finance Corporation
Posted 11 days ago
Job Viewed
Job Description
QUALIFICATIONS
br>Education: Bachelors of Law
Experience: At least 2 years of relevant work experience
Training: At least 8 hours of relevant training
EMPLOYMENT STATUS: To be officially employed under DBP Service Corporation (DBPSC), but shall be assigned and deployed to Social Housing Finance Corporation (SHFC) as an agency-hired employee.
DBPSC BENEFITS (for agency-hired employees):
Government-mandated benefits: SSS, Pag-IBIG, PhilHealth, EC
Paid legal holidays
13th Month pay
Service Incentive Leave (SIL) - 5 days after the first year
Paternity Leave, Solo Parent Leave, Magna Carta for Women
Retirement Pay
Group Life insurance upon first day
Financial Assistance Program
HMO/Health Insurance
Paid trainings
Overtime Pay
WORK SCHEDULE: Mondays to Fridays (8 AM - 5 PM)
DUTIES & RESPONSIBILITIES:
1. Assists in reviewing and validating loan and mortgage documents as to their validity, legality, enforceability, and acceptability based on the CMP policies and guidelines;
2. Assists in the preparation of mortgage examination findings through thorough review of the submitted documents for approval of loan application;
3. Assists in communicating mortgage examination findings accurately to stakeholders for correct and complete compliance thereto;
4. Prepares transmittal letter for the release of check payments to landowner/s for proper monitoring of payments;
5. Assists in coordinating with SHFC linkages and partners to secure documents necessary for the approval of loan applications;
6. Assists in collating and reviewing of mortgage documents after the issuance letter of guaranty based on the ME checklist for processing of loan release;
7. Assists in consolidating the required documents necessary for the transfer of title to Community Association's name and annotation of REM;
8. Assists in maintaining proper safekeeping of mortgaged documents submitted; including title's property with annotation of the REM for the protection of the released loan and;
9. Performs other functions that may be assigned from time to time.
br>Education: Bachelors of Law
Experience: At least 2 years of relevant work experience
Training: At least 8 hours of relevant training
EMPLOYMENT STATUS: To be officially employed under DBP Service Corporation (DBPSC), but shall be assigned and deployed to Social Housing Finance Corporation (SHFC) as an agency-hired employee.
DBPSC BENEFITS (for agency-hired employees):
Government-mandated benefits: SSS, Pag-IBIG, PhilHealth, EC
Paid legal holidays
13th Month pay
Service Incentive Leave (SIL) - 5 days after the first year
Paternity Leave, Solo Parent Leave, Magna Carta for Women
Retirement Pay
Group Life insurance upon first day
Financial Assistance Program
HMO/Health Insurance
Paid trainings
Overtime Pay
WORK SCHEDULE: Mondays to Fridays (8 AM - 5 PM)
DUTIES & RESPONSIBILITIES:
1. Assists in reviewing and validating loan and mortgage documents as to their validity, legality, enforceability, and acceptability based on the CMP policies and guidelines;
2. Assists in the preparation of mortgage examination findings through thorough review of the submitted documents for approval of loan application;
3. Assists in communicating mortgage examination findings accurately to stakeholders for correct and complete compliance thereto;
4. Prepares transmittal letter for the release of check payments to landowner/s for proper monitoring of payments;
5. Assists in coordinating with SHFC linkages and partners to secure documents necessary for the approval of loan applications;
6. Assists in collating and reviewing of mortgage documents after the issuance letter of guaranty based on the ME checklist for processing of loan release;
7. Assists in consolidating the required documents necessary for the transfer of title to Community Association's name and annotation of REM;
8. Assists in maintaining proper safekeeping of mortgaged documents submitted; including title's property with annotation of the REM for the protection of the released loan and;
9. Performs other functions that may be assigned from time to time.
This advertiser has chosen not to accept applicants from your region.
1
Inventory Control and Replenishment Analyst
San Isidro, Isabela
Virginia Food, Inc.
Posted 15 days ago
Job Viewed
Job Description
Responsibilities:
The position is responsible for ensuring stock availability of all SKUs in the Warehouse at all times. br>maintaining standard minimum stocking level (MSL) and coordinates warehousing operations with
Third Party Logistics (3PL), thereby ensuring that finished goods inventories are well managed and
properly handled according to the company’s GOP standards, dispatched timely from depot to < r>customers to achieve maximum service level at the least possible cost.
Qualifications:
The candidate must possess at least a Bachelor's/College Degree in industrial engineering or
Business Administration, Accounting
At least 1 year experience in Warehouse Management
With good interpersonal skills;
Willing to work in San Isidro, Isabela
Can Start ASAP
The position is responsible for ensuring stock availability of all SKUs in the Warehouse at all times. br>maintaining standard minimum stocking level (MSL) and coordinates warehousing operations with
Third Party Logistics (3PL), thereby ensuring that finished goods inventories are well managed and
properly handled according to the company’s GOP standards, dispatched timely from depot to < r>customers to achieve maximum service level at the least possible cost.
Qualifications:
The candidate must possess at least a Bachelor's/College Degree in industrial engineering or
Business Administration, Accounting
At least 1 year experience in Warehouse Management
With good interpersonal skills;
Willing to work in San Isidro, Isabela
Can Start ASAP
This advertiser has chosen not to accept applicants from your region.
2
US Tax Reviewer
Cauayan, Isabela
Interlink Global Talent
Posted 15 days ago
Job Viewed
Job Description
ABOUT US: At Interlink Global Talent, we specialize in providing skilled offshore staffing solutions to businesses across diverse industries. Our team of highly trained professionals, located in the Philippines, seamlessly integrates with companies in the United States, offering a unique and cost-effective approach to meet staffing needs.
br>We are seeking a skilled and detail-oriented US Tax Reviewer with expertise in US GAAP and US Tax Compliance who will be responsible for ensuring accurate and compliant tax reporting.
Qualifications:
-Bachelor's Degree in Accounting, Finance, or related field
-Proven experience in US Tax review and compliance
-Strong understanding of US GAAP or previous experience working with US accounting firms
-PTIN (P-10) required or willingness to obtain
-Familiarity with IRS 7216 confidentiality regulations
Ability to work independently and collaboratively in a fast-paced environment
You may refer someone who is qualified to work as a full-time Tax Reviewer, someone willing to take on a part-time role as a subject-matter expert/trainer, or even both. IGT will cover all expenses related to obtaining a PTIN Registration and will provide training to enhance their skills and prepare them for a successful interview
br>We are seeking a skilled and detail-oriented US Tax Reviewer with expertise in US GAAP and US Tax Compliance who will be responsible for ensuring accurate and compliant tax reporting.
Qualifications:
-Bachelor's Degree in Accounting, Finance, or related field
-Proven experience in US Tax review and compliance
-Strong understanding of US GAAP or previous experience working with US accounting firms
-PTIN (P-10) required or willingness to obtain
-Familiarity with IRS 7216 confidentiality regulations
Ability to work independently and collaboratively in a fast-paced environment
You may refer someone who is qualified to work as a full-time Tax Reviewer, someone willing to take on a part-time role as a subject-matter expert/trainer, or even both. IGT will cover all expenses related to obtaining a PTIN Registration and will provide training to enhance their skills and prepare them for a successful interview
This advertiser has chosen not to accept applicants from your region.
3
2025 Delivery Operations GVPAD - SME / Operations Support roles
Benguet, Isabela
Concentrix
Posted 12 days ago
Job Viewed
Job Description
Job Title:
2025 Delivery Operations GVPAD - SME / Operations Support roles
Job Description
Location:
PHL Quezon City - Tera Tower 16th Floor
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
2025 Delivery Operations GVPAD - SME / Operations Support roles
Job Description
Location:
PHL Quezon City - Tera Tower 16th Floor
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
4
Talent Connect TIKTOK - WAH 2025
Benguet, Isabela
Concentrix
Posted 12 days ago
Job Viewed
Job Description
Job Title:
Talent Connect TIKTOK - WAH 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL NCR QC Work-at-Home
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Talent Connect TIKTOK - WAH 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL NCR QC Work-at-Home
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
5
2025 Delivery Operations GVPAD - Operations Manager
Benguet, Isabela
Concentrix
Posted 12 days ago
Job Viewed
Job Description
Job Title:
2025 Delivery Operations GVPAD - Operations Manager
Job Description
This job ad is for the OM opening in Alabang for Telco Sales Account. Only profiles with Sales background will be processed at this time.
The Mgr Operations is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.
**Essential Functions/Core Responsibilities**
+ Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
+ Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
+ Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements
+ Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
+ Create and maximize relationships with client partners
+ Provide leadership and guidance to direct reportsto ensure consistent administration of company policies and standards;define and implement any corrective actions needed to meet operational performance
+ Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
+ Create a positive work environmentthrough employee engagement; resolve employee relation issues in a professional and timely manner
+ Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
+ Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
+ Attend business reviews with the client
+ Handle a team of team leaders
**Candidate Profile**
+ Associate's Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred
+ Call center experience preferred
+ Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
+ Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
+ Work well under pressure and follow through on items to completion while maintaining professional demeanor
+ Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
+ Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
+ Demonstrated ability to mentor, coach and provide direction to a team of employees
+ Willingness to work a flexible schedule
Location:
PHL Quezon City - Tera Tower 11th Floor
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
2025 Delivery Operations GVPAD - Operations Manager
Job Description
This job ad is for the OM opening in Alabang for Telco Sales Account. Only profiles with Sales background will be processed at this time.
The Mgr Operations is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.
**Essential Functions/Core Responsibilities**
+ Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
+ Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
+ Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements
+ Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
+ Create and maximize relationships with client partners
+ Provide leadership and guidance to direct reportsto ensure consistent administration of company policies and standards;define and implement any corrective actions needed to meet operational performance
+ Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
+ Create a positive work environmentthrough employee engagement; resolve employee relation issues in a professional and timely manner
+ Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
+ Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
+ Attend business reviews with the client
+ Handle a team of team leaders
**Candidate Profile**
+ Associate's Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred
+ Call center experience preferred
+ Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
+ Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
+ Work well under pressure and follow through on items to completion while maintaining professional demeanor
+ Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
+ Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
+ Demonstrated ability to mentor, coach and provide direction to a team of employees
+ Willingness to work a flexible schedule
Location:
PHL Quezon City - Tera Tower 11th Floor
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
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6
Talent Connect - WAH 2025
Benguet, Isabela
Concentrix
Posted 12 days ago
Job Viewed
Job Description
Job Title:
Talent Connect - WAH 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Work-at-Home NCR QC
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Talent Connect - WAH 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Work-at-Home NCR QC
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
7
WAH ARP TALKPUSH 2025
Benguet, Isabela
Concentrix
Posted 12 days ago
Job Viewed
Job Description
Job Title:
WAH ARP TALKPUSH 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Work-at-Home NCR Makati
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
WAH ARP TALKPUSH 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Work-at-Home NCR Makati
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Advisor - Homecoming - Work at Home 2025
Benguet, Isabela
Concentrix
Posted 12 days ago
Job Viewed
Job Description
Job Title:
Customer Service Advisor - Homecoming - Work at Home 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
**#LI-DNI**
Location:
PHL Work-at-Home NCR QC
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Advisor - Homecoming - Work at Home 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
**#LI-DNI**
Location:
PHL Work-at-Home NCR QC
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
9