445 Customer Support jobs in Pasig City
Cyberbacker - Voice and Non-Voice
Pasig City, National Capital Region
Cyberbacker Careers
Posted 8 days ago
Job Viewed
Job Description
RESPONSIBILITIES:
br>Transcription: Listen to live or recorded calls and take notes of key points discussed.
Call Preparation: Prepare daily call lists, meeting agendas, and materials as needed, ensuring participants have the necessary information.
Schedule Coordination: Efficiently schedule meetings with clients and team members, coordinating times that accommodate all parties and managing any necessary adjustments or cancellations.
Manage Reports: Prepare reports on key metrics and performance indicators within specified deadlines.
Virtual File Management: Update and maintain virtual files to ensure information is organized and easily accessible.
Administrative Tasks: Oversee administrative tasks, including but not limited to managing email correspondence and calendar appointments and ensuring all administrative activities are executed efficiently.
REQUIREMENTS:
Ability to work independently and solve problems proactively.
A team player mindset, with a positive attitude and strong work ethic.
Strong organizational and time management skills.
Knowledge of digital tools and software such as Google Workspace and Zoom.
GENERAL REQUIREMENTS:
Good command of the English language
Must be 18 years of age and above
A headset with a noise-canceling feature and a high-definition webcam
DEVICE SPECIFICATIONS:
Intel core i3 (6th to 12th gen), i5, i7, or AMD equivalent is highly required
Windows or Mac is acceptable
At least 8GB of RAM with 60 GB of free hard disk space available
NETWORK REQUIREMENTS:
10 Mbps DSL or Fiber Internet connection - USB sticks, signal-based, and wireless connections are not allowed
BENEFITS:
Legit Work from Home - Avoid the hassle of the traffic
No experience is required - Fresh Graduates, Students, and undergraduates are accepted
Job Security and Stability
Potential Income up to $1500 per month
Training is provided with Allowance
Personal and Career Growth - Self-development and Promotion
Great Team Culture - Core Values: Relationship, Growth, Fun and Abundance
Health Care
PTO Provided
Profit Share - Retirement Plan
Chance of an all-expense-paid trip to the US
br>Transcription: Listen to live or recorded calls and take notes of key points discussed.
Call Preparation: Prepare daily call lists, meeting agendas, and materials as needed, ensuring participants have the necessary information.
Schedule Coordination: Efficiently schedule meetings with clients and team members, coordinating times that accommodate all parties and managing any necessary adjustments or cancellations.
Manage Reports: Prepare reports on key metrics and performance indicators within specified deadlines.
Virtual File Management: Update and maintain virtual files to ensure information is organized and easily accessible.
Administrative Tasks: Oversee administrative tasks, including but not limited to managing email correspondence and calendar appointments and ensuring all administrative activities are executed efficiently.
REQUIREMENTS:
Ability to work independently and solve problems proactively.
A team player mindset, with a positive attitude and strong work ethic.
Strong organizational and time management skills.
Knowledge of digital tools and software such as Google Workspace and Zoom.
GENERAL REQUIREMENTS:
Good command of the English language
Must be 18 years of age and above
A headset with a noise-canceling feature and a high-definition webcam
DEVICE SPECIFICATIONS:
Intel core i3 (6th to 12th gen), i5, i7, or AMD equivalent is highly required
Windows or Mac is acceptable
At least 8GB of RAM with 60 GB of free hard disk space available
NETWORK REQUIREMENTS:
10 Mbps DSL or Fiber Internet connection - USB sticks, signal-based, and wireless connections are not allowed
BENEFITS:
Legit Work from Home - Avoid the hassle of the traffic
No experience is required - Fresh Graduates, Students, and undergraduates are accepted
Job Security and Stability
Potential Income up to $1500 per month
Training is provided with Allowance
Personal and Career Growth - Self-development and Promotion
Great Team Culture - Core Values: Relationship, Growth, Fun and Abundance
Health Care
PTO Provided
Profit Share - Retirement Plan
Chance of an all-expense-paid trip to the US
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Associate
Makati City, National Capital Region
Dempsey Resource Management Inc.
Posted 5 days ago
Job Viewed
Job Description
Office Address: 67783 Robinsons Summit Center Ayala Ave., Makati City
br>Great level of understanding of English, capable of working with English tooling and
● Knowledge Base < r>● Ability to multi-task and take responsibility in challenging situations < r>● Able to adjust to a fast-paced environment / constant changes < r>● Basic Computer skills with a typing speed of 40 WPM, 100% accuracy < r>
- Fresh Graduate of Senior High
- High School Graduate or Degree Holder
- Candidate with 6 months Experience in BPO
WORK SALARY: 25k
NOTE: THIS IS DIRECT HIRE AND NOT UNDER AGENCY
br>Great level of understanding of English, capable of working with English tooling and
● Knowledge Base < r>● Ability to multi-task and take responsibility in challenging situations < r>● Able to adjust to a fast-paced environment / constant changes < r>● Basic Computer skills with a typing speed of 40 WPM, 100% accuracy < r>
- Fresh Graduate of Senior High
- High School Graduate or Degree Holder
- Candidate with 6 months Experience in BPO
WORK SALARY: 25k
NOTE: THIS IS DIRECT HIRE AND NOT UNDER AGENCY
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Associate
Makati, National Capital Region
Dempsey Resource Management Inc.
Posted 15 days ago
Job Viewed
Job Description
JOB DESCRIPTION
We’re hiring passionate Customer Support Associates for a world-class Fintech client in Makati! Be part of a dynamic team providing world-class service via phone, email, and chat. Ideal candidates are friendly, analytical, and eager to help customers while thriving in a fast-paced startup environment. br>
QUALIFICATIONS
• Bachelor’s degree preferred
• Excellent English communication skills (written and verbal) with neutral American accent < r>• Strong analytical thinking and attention to detail < r>• Adaptable to fast-paced and constantly changing environments < r>• Growth mindset and willingness to continuously learn < r>• Team player with a positive, empathetic, and solutions-oriented attitude < r>• Basic tech skills – comfortable navigating apps on computers and smartphones
• Willing to work on a flexible schedule < r>
RESPONSIBILITIES
• Provide customer support via chat, email, and phone in a professional and timely manner < r>• Deliver accurate resolutions using internal tools, knowledge base, and team coordination < r>• Build strong rapport with customers through active listening and empathy < r>• Escalate complex issues appropriately and follow through on resolutions < r>• Log interactions and help maintain internal knowledge bases < r>• Take part in daily huddles, coaching, and ongoing training for continuous improvement < r>• Collaborate with internal departments to improve customer experience < r>• Go the extra mile to exceed expectations and ensure customer satisfaction < r>
SALARY
Up to ₱25,000/month + ₱20,000 Sign-On Bonus
We’re hiring passionate Customer Support Associates for a world-class Fintech client in Makati! Be part of a dynamic team providing world-class service via phone, email, and chat. Ideal candidates are friendly, analytical, and eager to help customers while thriving in a fast-paced startup environment. br>
QUALIFICATIONS
• Bachelor’s degree preferred
• Excellent English communication skills (written and verbal) with neutral American accent < r>• Strong analytical thinking and attention to detail < r>• Adaptable to fast-paced and constantly changing environments < r>• Growth mindset and willingness to continuously learn < r>• Team player with a positive, empathetic, and solutions-oriented attitude < r>• Basic tech skills – comfortable navigating apps on computers and smartphones
• Willing to work on a flexible schedule < r>
RESPONSIBILITIES
• Provide customer support via chat, email, and phone in a professional and timely manner < r>• Deliver accurate resolutions using internal tools, knowledge base, and team coordination < r>• Build strong rapport with customers through active listening and empathy < r>• Escalate complex issues appropriately and follow through on resolutions < r>• Log interactions and help maintain internal knowledge bases < r>• Take part in daily huddles, coaching, and ongoing training for continuous improvement < r>• Collaborate with internal departments to improve customer experience < r>• Go the extra mile to exceed expectations and ensure customer satisfaction < r>
SALARY
Up to ₱25,000/month + ₱20,000 Sign-On Bonus
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Associate
Makati, National Capital Region
NextStep Careers
Posted 16 days ago
Job Viewed
Job Description
What You'll Get To Do:
● Create a wonderful customer experience as you understand that making a customer happy is br>crucially important to a business's success
● Be creative, friendly, and solution-oriented with customers and colleagues < r>● Look for ways to constantly improve processes < r>● Contribute to making the best working environment for yourself and your co-workers by being < r>the best self
● Understand the need to meet expectations, rise above them, and go that extra mile for < r>customers
● Be honest, able to own up to your mistakes, and never break promises < r>● Provide world-class customer support via chat, email, phone < r>● Work with the client’s internal teams to provide the best possible resolutions to the customer
thorough responses to customer queries
A Day in the Life of a CS Agent
● Start your day by logging into your systems and reading over all relevant updates < r>● Daily huddle, to discuss new updates < r>● Log into your shift according to your schedule: < r>○ Phone or Live chat shift < r>■ Be available for live contacts to come in < r>■ Help customers by understanding their queries and providing solutions < r>■ Searching the Knowledgebase and FAQ for relevant information to provide < r>solutions
■ Communicate with Operations or KYC teams through the internal ticketing < r>system, if the case needs their input
■ Escalate tickets to the internal team, if needed < r>○ Email shift < r>■ Work through the email queue from the oldest emails to the newest < r>■ Help customers by understanding their queries and providing solutions < r>■ Searching the Knowledgebase and FAQ for relevant information to provide < r>solutions
■ Communicate with Operations or KYC teams through the internal ticketing < r>system, if the case needs their input
■ Escalate tickets to the internal team, if needed < r>● Attend any coaching sessions set up by your Team Lead or QA. < r>● Attend any improvement training set up by the client < r>The ideal candidate will have.
● Great level of understanding of English, capable of working with English tooling and < r>● Knowledge Base < r>● Ability to multi-task and take responsibility in challenging situations < r>● Able to adjust to a fast-paced environment / constant changes < r>
● Problem-solving mindset with strong attention to detail < r>● Ability to take ownership of contact to provide resolution to client < r>● Ability to provide and receive feedback (it’s a two-way street)
● Basic Computer skills with a typing speed of 40 WPM, 100% accuracy
● Create a wonderful customer experience as you understand that making a customer happy is br>crucially important to a business's success
● Be creative, friendly, and solution-oriented with customers and colleagues < r>● Look for ways to constantly improve processes < r>● Contribute to making the best working environment for yourself and your co-workers by being < r>the best self
● Understand the need to meet expectations, rise above them, and go that extra mile for < r>customers
● Be honest, able to own up to your mistakes, and never break promises < r>● Provide world-class customer support via chat, email, phone < r>● Work with the client’s internal teams to provide the best possible resolutions to the customer
thorough responses to customer queries
A Day in the Life of a CS Agent
● Start your day by logging into your systems and reading over all relevant updates < r>● Daily huddle, to discuss new updates < r>● Log into your shift according to your schedule: < r>○ Phone or Live chat shift < r>■ Be available for live contacts to come in < r>■ Help customers by understanding their queries and providing solutions < r>■ Searching the Knowledgebase and FAQ for relevant information to provide < r>solutions
■ Communicate with Operations or KYC teams through the internal ticketing < r>system, if the case needs their input
■ Escalate tickets to the internal team, if needed < r>○ Email shift < r>■ Work through the email queue from the oldest emails to the newest < r>■ Help customers by understanding their queries and providing solutions < r>■ Searching the Knowledgebase and FAQ for relevant information to provide < r>solutions
■ Communicate with Operations or KYC teams through the internal ticketing < r>system, if the case needs their input
■ Escalate tickets to the internal team, if needed < r>● Attend any coaching sessions set up by your Team Lead or QA. < r>● Attend any improvement training set up by the client < r>The ideal candidate will have.
● Great level of understanding of English, capable of working with English tooling and < r>● Knowledge Base < r>● Ability to multi-task and take responsibility in challenging situations < r>● Able to adjust to a fast-paced environment / constant changes < r>
● Problem-solving mindset with strong attention to detail < r>● Ability to take ownership of contact to provide resolution to client < r>● Ability to provide and receive feedback (it’s a two-way street)
● Basic Computer skills with a typing speed of 40 WPM, 100% accuracy
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Agent.
Ortigas, National Capital Region
Sapient Global Services
Posted 18 days ago
Job Viewed
Job Description
Easy and Fast One-day Hiring Process! Earn up to 25k monthly plus more benefits! We are looking for a Customer Service Representative in our Metro Manila Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• At least 18 years old and above < r>• High school or senior high school graduates are welcome to apply < r>• With or Without work/BPO experience < r>• With good communication skills < r>• Computer Literate < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• At least 18 years old and above < r>• High school or senior high school graduates are welcome to apply < r>• With or Without work/BPO experience < r>• With good communication skills < r>• Computer Literate < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Associate
Makati, National Capital Region
Dempsey Resource Management Inc.
Posted 21 days ago
Job Viewed
Job Description
Qualifications:
• Great level of understanding of English, capable of working with English tooling and br>• Knowledge Base < r>• Ability to multi-task and take responsibility in challenging situations < r>• Able to adjust to a fast-paced environment / constan changes < r>• Basic Computer skills with a typing speed of 40 WPM 100% accuracy < r>
Fresh Graduate of Senior High School Graduate
- High School Graduate or Degree Holder
- Candidate with 6 months Experience in BPO -CAN START ASAP
Express Hiring every Saturday 10:00 AM to 6:00 PM (Robinson's Ayala, Makati City)
Virtual Interview open Monday to Friday
10:00 AM to 5:00 PM
Starting Salary Php 20 000 to Php 25 000 plus other benefits
• Great level of understanding of English, capable of working with English tooling and br>• Knowledge Base < r>• Ability to multi-task and take responsibility in challenging situations < r>• Able to adjust to a fast-paced environment / constan changes < r>• Basic Computer skills with a typing speed of 40 WPM 100% accuracy < r>
Fresh Graduate of Senior High School Graduate
- High School Graduate or Degree Holder
- Candidate with 6 months Experience in BPO -CAN START ASAP
Express Hiring every Saturday 10:00 AM to 6:00 PM (Robinson's Ayala, Makati City)
Virtual Interview open Monday to Friday
10:00 AM to 5:00 PM
Starting Salary Php 20 000 to Php 25 000 plus other benefits
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Associate
Makati, National Capital Region
JOB MATCHMAKER
Posted 24 days ago
Job Viewed
Job Description
WE NEED 150 CSA URGENT!
br>Salary Range: 25k
Location: Onsite at Ayala Ave., Makati City
Schedule: Shifting (Day, Mid and Night)
Qualifications:
● fresh graduate will be considered < r>● Amenable person < r>● Great level of understanding of English, capable of working with English tooling and < r>● Knowledge Base < r>● Ability to multi-task and take responsibility in challenging situations < r>● Able to adjust to a fast-paced environment / constant changes < r>● Problem-solving mindset with strong attention to detail < r>● Ability to take ownership of contact to provide resolution to client < r>● Ability to provide and receive feedback (it’s a two-way street)
br>Salary Range: 25k
Location: Onsite at Ayala Ave., Makati City
Schedule: Shifting (Day, Mid and Night)
Qualifications:
● fresh graduate will be considered < r>● Amenable person < r>● Great level of understanding of English, capable of working with English tooling and < r>● Knowledge Base < r>● Ability to multi-task and take responsibility in challenging situations < r>● Able to adjust to a fast-paced environment / constant changes < r>● Problem-solving mindset with strong attention to detail < r>● Ability to take ownership of contact to provide resolution to client < r>● Ability to provide and receive feedback (it’s a two-way street)
This advertiser has chosen not to accept applicants from your region.
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About the latest Customer support Jobs in Pasig city !
6
Customer Support Associate
Makati, National Capital Region
Dempsey Resource Management Inc.
Posted 25 days ago
Job Viewed
Job Description
CUSTOMER SUPPORT ASSOCIATE - 25k
br>The ideal candidate will have.
● Great level of understanding of English, capable of working with English tooling and < r>● Knowledge Base < r>● Ability to multi-task and take responsibility in challenging situations < r>● Able to adjust to a fast-paced environment / constant changes < r>● Basic Computer skills with a typing speed of 40 WPM, 100% accuracy < r>
- Fresh Graduate of Senior High
- High School Graduate or Degree Holder
- Candidate with 6 months Experience in BPO
br>The ideal candidate will have.
● Great level of understanding of English, capable of working with English tooling and < r>● Knowledge Base < r>● Ability to multi-task and take responsibility in challenging situations < r>● Able to adjust to a fast-paced environment / constant changes < r>● Basic Computer skills with a typing speed of 40 WPM, 100% accuracy < r>
- Fresh Graduate of Senior High
- High School Graduate or Degree Holder
- Candidate with 6 months Experience in BPO
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist
Taguig, National Capital Region
PartnerHero
Posted today
Job Viewed
Job Description
**Job Type**
Full-time
**Description**
**About The Role**
Well, come join us and experience the ability to bring your true self to work every day!
**You’ll Be.**
- Tasked to be the overall SME (Subject Matter Expert) for any issues, requests or questions that might appear on a daily basis
- Identifying knowledge gaps within the team and creating a plan of action to educate and reskill associates, through the partner's Knowledge Base
- Building and improving our partner's conversation handling, first response, routing, and escalation processes
- Working consistently with the score sheet provided by the partner where we review every conversation, making sure the associate followed the correct guidelines
- Serving as an escalation point for all associates with an ability to problem-solve in real-time to achieve the best outcome for the customer while having good and constant communication with every level of support
- Meeting personal/customer service targets while utilizing different metrics
- Troubleshooting technical issues reported by customers, offering solutions, and file detailed bug tickets for any undocumented issues you vet and confirm
- Keeping track of common pain points, and feature requests that customers express
- Regularly suggesting new help articles and canned messages that can be used to address common customer questions
**What You Bring To The Table**
- 2+ years BPO experience
- Excellent (near-native) English (spoken and/or written)
- Strong troubleshooting, reading comprehension, and problem-solving skills to provide customers the help they need
- Mastery of the product you support, learning all of its nuances and keeping up-to-date with the latest updates and support policies
- Savvy with web, computer, and smartphones
- Background with supporting customer service for technology companies
- Experience using ticketing platforms (like Jira) is a plus
- Experience providing technical support (bug fixes, access, etc) is a plus
**What We Provide**
- Location: Metro Manila (WFH until further notice)
- Full time with the potential for overtime if requested by Partner
- Competitive compensation based on experience
- Attractive benefits package including medical, dental, and vision options, sabbatical leave for tenured employees
- Access to free posture-based fitness workouts from home
- Training opportunities provided by PartnerHero and outside entities
- 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
**Why PartnerHero?**
PartnerHero is a mission-driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to Software QA, content moderation, design, engineering, and more. We work with over 75+ tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Bentobox. PartnerHero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.
**How We’re Different**
Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees. We want to change that. PartnerHero not only offers fair compensation and benefits but values inclusion, belonging, and opportunity.
**Job Types**: Full-time, Permanent
**Salary**: Up to Php28,460.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Work from home
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
Ability to commute/relocate:
- Taguig City: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Can you start ASAP?
**Experience**:
- BPO: 2 years (required)
- Customer Support: 2 years (required)
Full-time
**Description**
**About The Role**
Well, come join us and experience the ability to bring your true self to work every day!
**You’ll Be.**
- Tasked to be the overall SME (Subject Matter Expert) for any issues, requests or questions that might appear on a daily basis
- Identifying knowledge gaps within the team and creating a plan of action to educate and reskill associates, through the partner's Knowledge Base
- Building and improving our partner's conversation handling, first response, routing, and escalation processes
- Working consistently with the score sheet provided by the partner where we review every conversation, making sure the associate followed the correct guidelines
- Serving as an escalation point for all associates with an ability to problem-solve in real-time to achieve the best outcome for the customer while having good and constant communication with every level of support
- Meeting personal/customer service targets while utilizing different metrics
- Troubleshooting technical issues reported by customers, offering solutions, and file detailed bug tickets for any undocumented issues you vet and confirm
- Keeping track of common pain points, and feature requests that customers express
- Regularly suggesting new help articles and canned messages that can be used to address common customer questions
**What You Bring To The Table**
- 2+ years BPO experience
- Excellent (near-native) English (spoken and/or written)
- Strong troubleshooting, reading comprehension, and problem-solving skills to provide customers the help they need
- Mastery of the product you support, learning all of its nuances and keeping up-to-date with the latest updates and support policies
- Savvy with web, computer, and smartphones
- Background with supporting customer service for technology companies
- Experience using ticketing platforms (like Jira) is a plus
- Experience providing technical support (bug fixes, access, etc) is a plus
**What We Provide**
- Location: Metro Manila (WFH until further notice)
- Full time with the potential for overtime if requested by Partner
- Competitive compensation based on experience
- Attractive benefits package including medical, dental, and vision options, sabbatical leave for tenured employees
- Access to free posture-based fitness workouts from home
- Training opportunities provided by PartnerHero and outside entities
- 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
**Why PartnerHero?**
PartnerHero is a mission-driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to Software QA, content moderation, design, engineering, and more. We work with over 75+ tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Bentobox. PartnerHero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.
**How We’re Different**
Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees. We want to change that. PartnerHero not only offers fair compensation and benefits but values inclusion, belonging, and opportunity.
**Job Types**: Full-time, Permanent
**Salary**: Up to Php28,460.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Work from home
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
Ability to commute/relocate:
- Taguig City: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Can you start ASAP?
**Experience**:
- BPO: 2 years (required)
- Customer Support: 2 years (required)
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Specialist
Taguig, National Capital Region
PartnerHero
Posted today
Job Viewed
Job Description
**Job Type**
Full-time
**Description**
**About The Role**
Well, come join us and experience the ability to bring your true self to work every day!
**You’ll Be.**
- Tasked to be the overall SME (Subject Matter Expert) for any issues, requests or questions that might appear on a daily basis
- Identifying knowledge gaps within the team and creating a plan of action to educate and reskill associates, through the partner's Knowledge Base
- Building and improving our partner's conversation handling, first response, routing, and escalation processes
- Working consistently with the score sheet provided by the partner where we review every conversation, making sure the associate followed the correct guidelines
- Serving as an escalation point for all associates with an ability to problem-solve in real-time to achieve the best outcome for the customer while having good and constant communication with every level of support
- Meeting personal/customer service targets while utilizing different metrics
- Troubleshooting technical issues reported by customers, offering solutions, and file detailed bug tickets for any undocumented issues you vet and confirm
- Keeping track of common pain points, and feature requests that customers express
- Regularly suggesting new help articles and canned messages that can be used to address common customer questions
**What You Bring To The Table**
- 2+ years BPO experience
- Excellent (near-native) English (spoken and/or written)
- Strong troubleshooting, reading comprehension, and problem-solving skills to provide customers the help they need
- Mastery of the product you support, learning all of its nuances and keeping up-to-date with the latest updates and support policies
- Savvy with web, computer, and smartphones
- Background with supporting customer service for technology companies
- Experience using ticketing platforms (like Jira) is a plus
- Experience providing technical support (bug fixes, access, etc) is a plus
**What We Provide**
- Location: Metro Manila (WFH until further notice)
- Full time with the potential for overtime if requested by Partner
- Competitive compensation based on experience
- Attractive benefits package including medical, dental, and vision options, sabbatical leave for tenured employees
- Access to free posture-based fitness workouts from home
- Training opportunities provided by PartnerHero and outside entities
- 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
**Why PartnerHero?**
PartnerHero is a mission-driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to Software QA, content moderation, design, engineering, and more. We work with over 75+ tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Bentobox. PartnerHero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.
**How We’re Different**
Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees. We want to change that. PartnerHero not only offers fair compensation and benefits but values inclusion, belonging, and opportunity.
**Job Types**: Full-time, Permanent
**Salary**: Up to Php28,460.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Work from home
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
Ability to commute/relocate:
- Taguig City: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Can you start ASAP?
**Experience**:
- BPO: 2 years (required)
- Customer Support: 2 years (required)
Full-time
**Description**
**About The Role**
Well, come join us and experience the ability to bring your true self to work every day!
**You’ll Be.**
- Tasked to be the overall SME (Subject Matter Expert) for any issues, requests or questions that might appear on a daily basis
- Identifying knowledge gaps within the team and creating a plan of action to educate and reskill associates, through the partner's Knowledge Base
- Building and improving our partner's conversation handling, first response, routing, and escalation processes
- Working consistently with the score sheet provided by the partner where we review every conversation, making sure the associate followed the correct guidelines
- Serving as an escalation point for all associates with an ability to problem-solve in real-time to achieve the best outcome for the customer while having good and constant communication with every level of support
- Meeting personal/customer service targets while utilizing different metrics
- Troubleshooting technical issues reported by customers, offering solutions, and file detailed bug tickets for any undocumented issues you vet and confirm
- Keeping track of common pain points, and feature requests that customers express
- Regularly suggesting new help articles and canned messages that can be used to address common customer questions
**What You Bring To The Table**
- 2+ years BPO experience
- Excellent (near-native) English (spoken and/or written)
- Strong troubleshooting, reading comprehension, and problem-solving skills to provide customers the help they need
- Mastery of the product you support, learning all of its nuances and keeping up-to-date with the latest updates and support policies
- Savvy with web, computer, and smartphones
- Background with supporting customer service for technology companies
- Experience using ticketing platforms (like Jira) is a plus
- Experience providing technical support (bug fixes, access, etc) is a plus
**What We Provide**
- Location: Metro Manila (WFH until further notice)
- Full time with the potential for overtime if requested by Partner
- Competitive compensation based on experience
- Attractive benefits package including medical, dental, and vision options, sabbatical leave for tenured employees
- Access to free posture-based fitness workouts from home
- Training opportunities provided by PartnerHero and outside entities
- 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
**Why PartnerHero?**
PartnerHero is a mission-driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to Software QA, content moderation, design, engineering, and more. We work with over 75+ tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Bentobox. PartnerHero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.
**How We’re Different**
Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees. We want to change that. PartnerHero not only offers fair compensation and benefits but values inclusion, belonging, and opportunity.
**Job Types**: Full-time, Permanent
**Salary**: Up to Php28,460.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Work from home
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
Ability to commute/relocate:
- Taguig City: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Can you start ASAP?
**Experience**:
- BPO: 2 years (required)
- Customer Support: 2 years (required)
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