Incident Lifecycle Coordinator

Makati, National Capital Region Avaloq

Posted 6 days ago

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Job Description

Company Description
**Writing the future. Together.**

Avaloq is a value driven, fast-paced financial technology and services company and we are committed to developing the banking solutions of tomorrow.

**Job Description**:
**Your team**:
Support our Global IT Service Desk/User Support team by performing the activities associated with ticket lifecycle management.

**Your mission**:

- Drive the critical/major Incident management process lifecycle as defined. Work towards faster resolution of critical incidents by bringing in the concerned resolver teams together as a task force and helping them engage via a bridge call
- Ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements
- Determines if a major incident needs to be escalated according to the priority and severity of the issue.
- Ensure all the tickets are properly assigned to their respective support group
- Ensure that major Incidents assigned to their Support Groups are resolved and that service is restored
- Monitor the upcoming and existing ticket thru Jira
- Represent Corporate-IT towards our user community by providing friendly, professional, and swift support
- Other duties and tasks related to the core IT Operations Processes Including but are not limited to Incident Management, Problem Management, and Event Management.

**Qualifications**:
**What you need**:

- Successfully completed IT education or comparable qualification
- Practical experience in working with the ITIL service lifecycle framework, specifically Service Design, Service Transition, Service Operations, and Continual Service Improvement.
- At least 2 years and above working experience with an IT Service Management Role
- Experience working as part of a global team; across multiple countries and time zones
- Strong planning, organizing, time, and priority management skills; ability to manage multiple streams of work
- Experience in Continual Service Improvement projects
- Knowledge of Ticketing Tools like Jira, etc.

Additional Information
**Now let's talk about perks and compensation**

We offer high flexibility in regards to working models (e.g. part time and home office models are possible depending on business requirements). Our base salaries are competitive and if you prove to be a superstar, you might even be entitled to an extraordinary achievement reward. Avaloq aims to share its success with all its employees by paying out “Success Share Units” depending on its performance in a given year.

At Avaloq we embrace diversity, we embrace difference. We are whole-heartedly committed to equal employment opportunities and we foster an inclusive culture where everyone’s' contributions are valued and their voices are listened to. We hire, compensate and promote regardless of origin, age, sexual orientation, gender identity or any other fascinating characteristics that make us different. Please note that our job descriptions are intended to be written in an inclusive and gender neutral language.

**Don’t be shy - apply!**

Note to Agencies: All unsolicited résumés will be considered direct applicants and no referral fee will be acknowledged.
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Service Management Specialist

Mandaluyong, National Capital Region Accenture

Posted today

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Job Description

**Company Description**

Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.

Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients’ challenges. Our inclusive, diverse and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.

**Responsibilities**:

- Design test plans and test cases to validate new products
- Perform product validation and verification of hardware in the field of automotive
- Design and implement test tools for review and verification process
- Initiate process improvement
- Coach/mentor junior team members on the best practices
- Prepare and submit project reports
- Support execution of service management tasks

**Qualifications**:

- Bachelor's Degree in Information Technology, Computer Science, Engineering or any relevant field

**Technical background in**:

- Windows System Administration
- UNIX/AIX
- Database administration
- Networking
- ServiceNow
- Configuration Management or CMDB
- Background in SLA Reporting
- At least 5 years’ experience in Service Management
- Good communication skills (written and oral)
- Good stakeholder management skills

**Good to Have**:

- ITIL or Six Sigma cert is preferred

**What we offer**:

- Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Plan
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Night Differential
- Allowances
- Car and Housing Plan
- Company-sponsored trainings, upskilling, and certification
- Flexible Working Arrangements
- Healthy and Encouraging Work Environment

**Join our high-performing team and enjoy these benefits**:

- Healthcare Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Pan
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Night Differential
- Allowances
- Car and housing plan
- Company-sponsored trainings like upskilling and certification
- Flexible Working Arrangements
- Healthy and Encouraging Work Environment

**TERMS AND CONDITIONS**

**Additional Information**:
The following documents will be asked as part of the pre-hiring requirements prior onboarding. We recommend to prepare the requirements early to ensure on time onboarding. Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.
- Transcript of Records (TOR)
- Diploma (for graduates only) and/or Certificate of Graduation
- Certificate of Employment (COE) and/or SSS Employment History
- Government Documents:

- SSS ID and/or SSS Verification Form
- SSS Statement of Account (SOA)
- SSS Certificate of Contribution
- Pag-IBIG Member’s Data Record (MDR)
- Philhealth ID and/or Philhealth Member Data Record (MDR)
- TIN ID and/or Processed BIR Form 1905 or any BIR documents reflecting your TIN and with BIR Stamped
- NSO Birth Certificate

**Salary**: Php28,000.00 - Php178,000.00 per month

Schedule:

- 8 hour shift
- Rotational shift
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Infrastructure Service Management

Mandaluyong, National Capital Region Accenture

Posted today

Job Viewed

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Job Description

**Responsibilities**:

- Manage the Program's Service Management Team
- Own and manage the Service Level Management process and Continual Service Improvement process
- Review, analyze and finalize Service Level requirements, including the UCs and OLAs and including the impacts and other options
- Documentation of Service Level Assessment outcome
- Facilitate Service Level Review
- Update Service Level Dashboards
- Implement a feedback process framework for client feedback, including commendations and escalations
- Managing the design, implementation and regular operational activities of the ITSM Service Level Management Process
- Oversee the ITSM Service Level Management Process, including its audits to ensure compliance with defined policies and SLAs
- Planning and deployment of the standard Service Level Management process for new projects
- Provide training to all the supporting capabilities, including client and account teams, the standard Service Level Management Process and its execution
- Escalate all process-breakdown-related cases causing either a delay in resolution or an actual SLA breach
- Closely work with the Problem Manager to ensure RCAs are done on any reported SLA failure
- Provide monitoring and reporting related to the Service Level Management process, including any process related Service Improvement Plans
- Act as the point of contact for Service Management Team for the program, support, and client teams to ensure that the process requirements and improvements are realized into the tool/technology specifications
- Conduct regular review, revision, and re-approval of all applicable process documents

**Qualifications**:

- Strong working knowledge of ITIL V3 Service Level Management processes
- Excellent data analysis and report generation
- Working experience on the CSI process
- Good training and presentation skills on both Accenture and Client environment settings
- Highly influential, especially in cases where there is no direct reporting line
- Good Process and Quality Management skills and experience
- Strong ability to recognize potential risks and their respective mitigation steps
- Excellent communications skills both written and verbal
- Willing and able to work effectively in a diverse and multi-cultural environment
- Willing and able to work on a shifting schedule

**Join our high-performing team and enjoy these benefits**:

- Healthcare Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Pan
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Night Differential
- Allowances
- Car and housing plan
- Company-sponsored trainings like upskilling and certification
- Flexible Working Arrangements
- Healthy and Encouraging Work Environment

**TERMS AND CONDITIONS**

**Additional Information**:
The following documents will be asked as part of the pre-hiring requirements prior onboarding. We recommend to prepare the requirements early to ensure on time onboarding. Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.
- Transcript of Records (TOR)
- Diploma (for graduates only) and/or Certificate of Graduation
- Certificate of Employment (COE) and/or SSS Employment History
- Government Documents:

- SSS ID and/or SSS Verification Form
- SSS Statement of Account (SOA)
- SSS Certificate of Contribution
- Pag-IBIG Member’s Data Record (MDR)
- Philhealth ID and/or Philhealth Member Data Record (MDR)
- TIN ID and/or Processed BIR Form 1905 or any BIR documents reflecting your TIN and with BIR Stamped
- NSO Birth Certificate

**Salary**: Php28,000.00 - Php178,000.00 per month

Schedule:

- 8 hour shift
- Rotational shift
This advertiser has chosen not to accept applicants from your region.

Service Management Process Manager

Mandaluyong, National Capital Region Accenture

Posted today

Job Viewed

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Job Description

Job description

**Company Description**

Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.

Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients’ challenges. Our inclusive, diverse and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.

The **Service Management Process Manager** ensures standardized methods and processes are driven across all capabilities, including client resolver groups and other stake holders, and the account management teams. The process manager consistently drives identification of opportunities for continuous improvement and should be capable of supporting at least 2 of the 4 processes needed.

**Responsibilities**:

- Responsible for managing the process design, implementation and regular operation of at least 2 of the 4 identified IT Service Management Processes
- Conduct regular audits to ensure full compliance with the processes, SLAs, and determining potential areas for improvement
- Conduct process onboarding trainings and refreshers
- Regularly conduct process reviews, revisions and re-approvals, including the communication of process updates
- Take the lead to ensure smooth transition of IM, PM, CM and SLM process roll outs for new projects
- Manage and escalate if necessary any process-related issues in the delivery capabilities, including client capabilities when needed
- Analyze trends and determine a structured approach for preparing service improvement plans
- Provide monitoring and reporting against service improvement plan items
- Provide Account Teams with IM, PM, CM, and SLM process expertise for process engineering and service improvement in line with the ITSM frameworks
- Act as the lead for collaboration between the process teams, the account teams, and the tools team to ensure that the process requirements and improvements are realized into the tool specifications
- Understand the tool capabilities and limitations while at the same time ensuring that the ITSM process requirements are also satisfied
- Identification and management or mitigation of risks
- Qualifications/Experience/Skills required:

- Strong working knowledge of ITIL V3 Incident, Problem, Change and Service Level Management processes
- Excellent communications skills both written and verbal
- Strong analytical and decision making skills
- Strong presentation and customer facing skills including, but not limited to, conducting process trainings, refreshers, updates and negotiating approaches on how to address identified issues
- Strong meeting management skills - able to effectively organize, drive, control, and document meetings ensuring that the agenda and action items are clearly understood by the participants
- Excellent people management skills
- Excellent communications skills both written and verbal
- Good technical knowledge of Infrastructure Services
- Able to work effectively in a diverse and multi-cultural environment
- Able to work on a shifting schedule

**Join our high-performing team and enjoy these benefits**:

- Healthcare Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Pan
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Night Differential
- Allowances
- Car and housing plan
- Company-sponsored trainings like upskilling and certification
- Flexible Working Arrangements
- Healthy and Encouraging Work Environment

**TERMS AND CONDITIONS**

**Additional Information**:
The following documents will be asked as part of the pre-hiring requirements prior onboarding. We recommend to prepare the requirements early to ensure on time onboarding. Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.
- Transcript of Records (TOR)
- Diploma (for graduates only) and/or Certificate of Graduation
- Certificate of Employment (COE) and/or SSS Employment History
- Government Documents:

- SSS ID and/or SSS Verification Form
- SSS Statement of Account (SOA)
- SSS Certificate of Contribution
- Pag-IBIG Member’s Data Record (MDR)
- Philhealth ID and/or Philhealth Member Data Record (MDR)
- TIN ID and/or Processed BIR Form 1905 or any BIR documents reflecting your TIN and with BIR Stamped
- NSO Birth Certificate

**Salary**: Php28,000.00 - Php178,000.00 per mon
This advertiser has chosen not to accept applicants from your region.

Service Management Process Manager

Mandaluyong, National Capital Region Accenture

Posted today

Job Viewed

Tap Again To Close

Job Description

**Company Description**

Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.

Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients’ challenges. Our inclusive, diverse and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.

The **Service Management Process Manager** ensures standardized methods and processes are driven across all capabilities, including client resolver groups and other stake holders, and the account management teams. The process manager consistently drives identification of opportunities for continuous improvement and should be capable of supporting at least 2 of the 4 processes needed.

**Responsibilities**:

- Responsible for managing the process design, implementation and regular operation of at least 2 of the 4 identified IT Service Management Processes
- Conduct regular audits to ensure full compliance with the processes, SLAs, and determining potential areas for improvement
- Conduct process onboarding trainings and refreshers
- Regularly conduct process reviews, revisions and re-approvals, including the communication of process updates
- Take the lead to ensure smooth transition of IM, PM, CM and SLM process roll outs for new projects
- Manage and escalate if necessary any process-related issues in the delivery capabilities, including client capabilities when needed
- Analyze trends and determine a structured approach for preparing service improvement plans
- Provide monitoring and reporting against service improvement plan items
- Provide Account Teams with IM, PM, CM, and SLM process expertise for process engineering and service improvement in line with the ITSM frameworks
- Act as the lead for collaboration between the process teams, the account teams, and the tools team to ensure that the process requirements and improvements are realized into the tool specifications
- Understand the tool capabilities and limitations while at the same time ensuring that the ITSM process requirements are also satisfied
- Identification and management or mitigation of risks
- Qualifications/Experience/Skills required:

- Strong working knowledge of ITIL V3 Incident, Problem, Change and Service Level Management processes
- Excellent communications skills both written and verbal
- Strong analytical and decision making skills
- Strong presentation and customer facing skills including, but not limited to, conducting process trainings, refreshers, updates and negotiating approaches on how to address identified issues
- Strong meeting management skills - able to effectively organize, drive, control, and document meetings ensuring that the agenda and action items are clearly understood by the participants
- Excellent people management skills
- Excellent communications skills both written and verbal
- Good technical knowledge of Infrastructure Services
- Able to work effectively in a diverse and multi-cultural environment
- Able to work on a shifting schedule

**Join our high-performing team and enjoy these benefits**:

- Healthcare Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Pan
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Night Differential
- Allowances
- Car and housing plan
- Company-sponsored trainings like upskilling and certification
- Flexible Working Arrangements
- Healthy and Encouraging Work Environment

**TERMS AND CONDITIONS**

**Additional Information**:
The following documents will be asked as part of the pre-hiring requirements prior onboarding. We recommend to prepare the requirements early to ensure on time onboarding. Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.
- Transcript of Records (TOR)
- Diploma (for graduates only) and/or Certificate of Graduation
- Certificate of Employment (COE) and/or SSS Employment History
- Government Documents:

- SSS ID and/or SSS Verification Form
- SSS Statement of Account (SOA)
- SSS Certificate of Contribution
- Pag-IBIG Member’s Data Record (MDR)
- Philhealth ID and/or Philhealth Member Data Record (MDR)
- TIN ID and/or Processed BIR Form 1905 or any BIR documents reflecting your TIN and with BIR Stamped
- NSO Birth Certificate

**Salary**: Php28,000.00 - Php178,000.00 per month

Schedule:

-
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Service Management Senior Specialist

Taguig, National Capital Region HRTX

Posted 21 days ago

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Job Description

Job Title: Service Management Specialist
Shift: Mid-shift (3:00 PM 12:00 MN PHST)
Location: BGC
Budget: Open
Note: US experience is required

Key Responsibilities

  • Support the operational health of the organization through data analysis, business reporting, workforce planning, and continuous process improvement
  • Focus areas include business reporting and insights, process control and governance, workforce management, and continuous improvement
  • Develop and maintain dashboards and reporting tools to provide actionable insights using tools such as Excel, Power BI, or Tableau
  • Ensure compliance with internal policies and external standards through regular audits and monitoring
  • Collaborate with stakeholders to improve transparency, efficiency, and process adherence
  • Optimize staffing plans based on operational trends and forecasts
  • Lead process improvement initiatives using methodologies such as Lean, Six Sigma, Agile, or PMP
  • Monitor workforce performance trends and develop strategies that enhance productivity and employee engagement
  • Identify opportunities for automation and recommend solutions using technologies like robotic process automation or artificial intelligence

Qualifications

  • Bachelor's degree in Business, Finance, Data Analytics, or a related field
  • At least three years of experience in service management or process improvement roles
  • Strong experience working with US-based clients or organizations is required
  • Proficient in reporting and data visualization tools such as Excel, Power BI, or Tableau
  • Strong analytical, problem-solving, and communication skills
  • Certification in Lean, Six Sigma, Agile, or PMP is preferred
  • Familiarity with automation tools is an advantage
  • Highly organized, proactive, assertive, and able to communicate with empathy
This advertiser has chosen not to accept applicants from your region.

Director, Service Delivery (Hybrid)

Pasay City, National Capital Region TTEC

Posted 5 days ago

Job Viewed

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Job Description

Your potential has a place here with TTEC's award-winning employment experience. As a Director - Service Delivery working hybrid as needed by the business in Metro Manila, Philippines, you'll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the Philippines says it all!
**What You'll be Doing**
Looking for an opportunity to manage client relationships? Do you have a passion to motivate others? You'll work closely with clients to discuss goals and needs, make sure your team is aligned with new information on projects, and actively work to improve processes and performance to enhance results. You'll ensure a healthy, continuous relationship with the client, as you are the face of TTEC, as well as playing an active role in developing your team and motivating them to reach for amazing.
You'll report to the Executive Director. You'll make an impact through your client and team relationships, encouraging and motivating your team to resolve issues, accomplish goals and influence their career mobility.
**During a Typical Day, You'll**
+ Actively manage communications with clients and business partners to uphold a healthy relationship as well as making sure goals are aligned and needs are being met
+ Motivate others by driving client messages to your team, then actively engage and support staff to ensure projects are on track and up to date with the latest information
+ Improve the key success metrics associated with goals. These include:
+ Forecasting accuracy
+ Revenue and margin goals
+ Client, customer, and Employee satisfaction scores
+ Call volume projections
+ Contractual bonus goals
+ Contractual client metric goals
**What You Bring to the Role**
+ Associate degree, technical school or equivalent work experience
+ 2 years call center management experience
+ Continuously promote a performance-driven culture and always work towards reaching for amazing
+ Mentor and inspire others
+ Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
+ Customer focused mindset
**What You Can Expect**
+ Supportive of your career and professional development
+ An inclusive culture and community minded organization where giving back is encouraged
+ A global team of curious lifelong learners guided by our company values
+ Ask us about our paid time off (PTO) and wellness and healthcare benefits
+ And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement). Visit for more information.
**About TTEC**
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Hybrid
**Title:** _Director, Service Delivery (Hybrid)_
**Location:** _PH-National Capital-Pasay City, Metro Manila_
**Requisition ID:** _045RF_
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About the latest Service management Jobs in Makati !

Marcoms Service Delivery Manager

Makati, National Capital Region Central Employment Assist

Posted today

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Job Description

**Qualifications**:
Experiences in the following:
Agile Project Management
Marketing Projects
People Management
Scrum master role.

At least 8 years of experience in project management and team leadership.

Amenable to a hybrid setup.

**Salary**: Up to Php200,000.00 per month

**Benefits**:

- Work from home

Schedule:

- 8 hour shift

Application Question(s):

- Do you have good knowledge of other Agile frameworks?
This advertiser has chosen not to accept applicants from your region.

Client Service Delivery Specialist

Makati, National Capital Region Notified

Posted today

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Job Description

Essential Functions of the Role
- Project manage building out new Investor Relations (IR) websites including redesigns and new site builds.
- Collaborate with internal teams including but not limited to designers, developers, QA, account managers, product development and client service specialists.
- Build strong relationships and quickly earn a client’s trust by anticipating needs.
- Scope out new site builds and set milestones to keep the project on track from both a timeline and budgetary perspective.
- Ability to juggle multiple projects at once in a deadline driven environment.
- Communicate client feedback and recommendations to enhance Intrado’s service and product offerings.
- Maintain a strong working knowledge of the Investor Relations industry and stay apprised of all associated regulations and updates.
- Regularly utilize various Project Management systems including Jira, Salesforce, Basecamp, etc.

PERSONAL SPECIFICATION
Education and Training
- University education equivalent with minimum 2-3 years of project management experience
- Excellent written and verbal communication skills in English, knowledge of other languages would be considered a strong advantage
- Previous B2B experience required
- Investor Relations workflow knowledge would be beneficial
- Financial markets knowledge a plus

Skills and Knowledge
- Good Microsoft suite skills
- Willingness to stay up to date with technology and product innovations
- Strong interpersonal & communication skills
- Ability to handle frequent change
- Comfortable interacting with clients at all levels of an organization
- Comfortable in communicating with C level officers
- Experience with Project Management software and CRM knowledge
- Front end development and/or Drupal CMS knowledge would be considered as a strong advantage

**ABOUT US**
- Connecting people with each other and the right information is mission critical. Our Company develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.- The Company is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.- Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most
- **Information to Insight.**

**ABOUT THE TEAM**
- Notified® is a business segment within Intrado, and is the world’s only communications cloud for events, public relations, and investor relations to drive meaningful insights and outcomes. Our Events Cloud enables event planners, marketers, and communications professionals to create unforgettable experiences which build brand and community engagement through hybrid events, conferences, trade shows, town halls, and product launches. Notified’s PR Cloud enables public relations professionals to reach global audiences, monitor brand sentiment, send press releases via GlobeNewswire®, measure success, and drive earned media. Navigate the media landscape and tap into real-time analytics from an integrated, intelligent, and easy-to-use platform. The Investor Relations Cloud enables investor relations professionals to manage communications - earnings calls, regulatory filings, press releases, investor days, and IR Websites - to maximize shareholder value. Activate your market strategy and manage dynamic communications and regulatory requirements from one platform.- At Notified we place a lot of value in giving our clients the solutions and support they need to operate efficiently and successfully. This same desire we use to set our customers up for success applies to our employees as well. Notified is committed to helping our employees and their families maintain a healthy work/life balance, to build a financially secure future. Self-development and learning are key with all our global employees having access to our internal learning and development university DevelopU for career and skills enhancement.
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Service Delivery Engineer-1

Mandaluyong, National Capital Region Masergy

Posted today

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Job Description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
**Job Summary**

Responsible for the remote installation, configuration and testing of managed services equipment for new customers and replacement equipment for existing customers. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Works under general supervision and may require training and detailed instructions for assigned tasks.

**Core Responsibilities**
- Perform configuration, turn-up and testing of managed services equipment for day 1 customer installations and day 2 support of existing customers.
- Work with off-net providers to troubleshoot connectivity issues with circuits or vendor supplied Customer Premises Equipment (CPE).
- Train and mentor supported teams.
- Collaborate with and foster relationships with internal and external customers.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.

**Employees at all levels are expected to**:

- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.

**Disclaimer**:

- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

**Comcast is an EOE/Veterans/Disabled/LGBT employer.**

**Education**

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

**Relevant Work Experience**

0-2 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
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