Dtms L2
Taguig, National Capital Region
DXC Technology
Posted 8 days ago
Job Viewed
Job Description
Incident Management: Resolve single
- and cross technology incidents independently. Work with team members to resolve unusually complex or cross technology incidents.
- Escalation Management: identify, manage, and lead escalations through L3. Work with others to help manage escalations through L5.
- Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.
- Change Management/Implementation: Independently review, implement, and verify changes/solutions of high complexity and risk to meet customer and/or trade/company Information Technology infrastructure needs. May lead or participate in a Change Advisory Board.
- Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.
- Quality: May provide feedback/influence change in internal and/or vendor-provided products/service offerings.
- Project Management: Participate, propose, and/or lead customer and internal projects across technology customers and/or internal businesses/end users areas, including transformation.
- Customer Relationship Management: Influence with customers and/or internal businesses/end users regarding operational details, solutions, and proposals. Becoming a trusted advisor to the customer.
- Teamwork: Work as part of a team, which may be virtual, global, and/or multi-functional. Lead teams which address operational processes and policies in work area. Seen as a resource to the team in one or more technical or business areas. Becoming a trusted advisor inside and outside the team/technology area.
Typically advises or sets direction for:
- Group(s) of customers with similar needs
- Region
**Education and Experience Required**:
- Bachelor’s degree in Computer Science, Engineering, Business, or related field or equivalent work experience.
- May have Master’s degree in related field. Often holds entry-level certification(s) in work field.
- May hold intermediate-level certification(s) in work field.
- Typically 5+ years of relevant experience
- Able to communicate well on all level, handle and coordinate escalations to proper channels.
**Knowledge and Skills Required**:
Typical skills include:
- (strong) understanding of technology in direct responsibility
- (developing) understanding of other technology sub-areas
- General understanding of related technologies
- (strong) Customer Service
- General Project Management
- (developing) Influencing Others
- (developing) Customer/Vendor Management
- (developing) Business Analysis
- (developing) General Financial Management
- and cross technology incidents independently. Work with team members to resolve unusually complex or cross technology incidents.
- Escalation Management: identify, manage, and lead escalations through L3. Work with others to help manage escalations through L5.
- Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.
- Change Management/Implementation: Independently review, implement, and verify changes/solutions of high complexity and risk to meet customer and/or trade/company Information Technology infrastructure needs. May lead or participate in a Change Advisory Board.
- Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.
- Quality: May provide feedback/influence change in internal and/or vendor-provided products/service offerings.
- Project Management: Participate, propose, and/or lead customer and internal projects across technology customers and/or internal businesses/end users areas, including transformation.
- Customer Relationship Management: Influence with customers and/or internal businesses/end users regarding operational details, solutions, and proposals. Becoming a trusted advisor to the customer.
- Teamwork: Work as part of a team, which may be virtual, global, and/or multi-functional. Lead teams which address operational processes and policies in work area. Seen as a resource to the team in one or more technical or business areas. Becoming a trusted advisor inside and outside the team/technology area.
Typically advises or sets direction for:
- Group(s) of customers with similar needs
- Region
**Education and Experience Required**:
- Bachelor’s degree in Computer Science, Engineering, Business, or related field or equivalent work experience.
- May have Master’s degree in related field. Often holds entry-level certification(s) in work field.
- May hold intermediate-level certification(s) in work field.
- Typically 5+ years of relevant experience
- Able to communicate well on all level, handle and coordinate escalations to proper channels.
**Knowledge and Skills Required**:
Typical skills include:
- (strong) understanding of technology in direct responsibility
- (developing) understanding of other technology sub-areas
- General understanding of related technologies
- (strong) Customer Service
- General Project Management
- (developing) Influencing Others
- (developing) Customer/Vendor Management
- (developing) Business Analysis
- (developing) General Financial Management
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