221 Technical Support jobs in Mandaluyong
IT Operations Associate Entry Level
Mandaluyong, National Capital Region
Accenture
Posted 13 days ago
Job Viewed
Job Description
The IT Operations Associate will act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
**Responsibilities**:
- Address incident and service request tickets
- Provide on call support
- Maintain administrator level remote access on our supported servers
- Automated monitoring of server availability, capacity and performance
- Operating systems configuration changes
- Implement change requests in the Unix environment
- Administer and maintain clients’ IT systems infrastructure, deal with servers, databases, network and Cloud
- Develop and maintain knowledge of tools and service management procedures necessary to run IT operations
- Support incident identification, prioritization, and resolution activities
- Participate in automation and other continuous improvement initiatives
**Qualifications**:
- Bachelor's Degree in Computer Engineering, Information Technology or other related courses
- Fresh Graduates are highly encouraged to apply
- Knowledgeable in Back Up and Recovery Management and Server Operating Systems
- Knowledgeable in Network administration, operations & maintenance troubleshooting
- Knowledgeable in Service Support, Service Delivery, IT Service Management, IT Operations
**This position is in office-based work set-up with shifting schedules and will be doing end to end support with calls. Office location will be discussed on a later part of the recruitment process. F**or any questions or clarification, please contact your assigned recruiter.**
**Join our high-performing team and enjoy these benefits**:
- Accenture believes that people do their best work when they are their best selves! So, we have innovative programs that help our employees balance a successful career with a healthy lifestyle involving family, friends and the community.
- Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Plan
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Night Differential
- Allowances
- Car and Housing Plan*
- Company-sponsored trainings, upskilling, and certification
- Flexible Working Arrangements
- Healthy and Encouraging Work Environment
**TERMS AND CONDITIONS**
**Additional Information**:
The following documents will be asked as part of the pre-hiring requirements prior onboarding. We recommend preparing the requirements early to ensure on time boarding. Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.
- Transcript of Records (TOR)
- Diploma and/or Certificate of Graduation (for graduates only)
- NBI Clearance
- Government Documents:
- SSS ID and/or SSS Verification Form
- Pag-IBIG Member’s Data Record (MDR)
- Philhealth ID and/or Philhealth Member Data Record (MDR)
- TIN ID and/or Processed BIR Form 1905 or any BIR documents reflecting your TIN and with BIR Stamped
**Job Types**: Full-time, Fresh graduate
**Salary**: Php20,000.00 - Php27,000.00 per month
Schedule:
- 8 hour shift
- Rotational shift
**Responsibilities**:
- Address incident and service request tickets
- Provide on call support
- Maintain administrator level remote access on our supported servers
- Automated monitoring of server availability, capacity and performance
- Operating systems configuration changes
- Implement change requests in the Unix environment
- Administer and maintain clients’ IT systems infrastructure, deal with servers, databases, network and Cloud
- Develop and maintain knowledge of tools and service management procedures necessary to run IT operations
- Support incident identification, prioritization, and resolution activities
- Participate in automation and other continuous improvement initiatives
**Qualifications**:
- Bachelor's Degree in Computer Engineering, Information Technology or other related courses
- Fresh Graduates are highly encouraged to apply
- Knowledgeable in Back Up and Recovery Management and Server Operating Systems
- Knowledgeable in Network administration, operations & maintenance troubleshooting
- Knowledgeable in Service Support, Service Delivery, IT Service Management, IT Operations
**This position is in office-based work set-up with shifting schedules and will be doing end to end support with calls. Office location will be discussed on a later part of the recruitment process. F**or any questions or clarification, please contact your assigned recruiter.**
**Join our high-performing team and enjoy these benefits**:
- Accenture believes that people do their best work when they are their best selves! So, we have innovative programs that help our employees balance a successful career with a healthy lifestyle involving family, friends and the community.
- Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Plan
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Night Differential
- Allowances
- Car and Housing Plan*
- Company-sponsored trainings, upskilling, and certification
- Flexible Working Arrangements
- Healthy and Encouraging Work Environment
**TERMS AND CONDITIONS**
**Additional Information**:
The following documents will be asked as part of the pre-hiring requirements prior onboarding. We recommend preparing the requirements early to ensure on time boarding. Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.
- Transcript of Records (TOR)
- Diploma and/or Certificate of Graduation (for graduates only)
- NBI Clearance
- Government Documents:
- SSS ID and/or SSS Verification Form
- Pag-IBIG Member’s Data Record (MDR)
- Philhealth ID and/or Philhealth Member Data Record (MDR)
- TIN ID and/or Processed BIR Form 1905 or any BIR documents reflecting your TIN and with BIR Stamped
**Job Types**: Full-time, Fresh graduate
**Salary**: Php20,000.00 - Php27,000.00 per month
Schedule:
- 8 hour shift
- Rotational shift
This advertiser has chosen not to accept applicants from your region.
0
Technical Support
Mandaluyong, National Capital Region
ACTIONLABS IT SERVICES PHILS., CORPORATION
Posted today
Job Viewed
Job Description
IT Grad
At least 1 year experience in Technical
**Responsibilities**
Responsible for providing technical support, including the installation, maintenance, and repairing of company and multi-vendor systems.
Provide technical support for hardware, software and networking products as well as operating systems.
Break/fix of laptops, desktops, basic network devices. - Help customers with installing, configuring, and troubleshooting hardware and software to provide constant usability of equipment and software
Identify, analyze, troubleshoot and fix peripheral equipment and handhelds.
Responsible for hardware upgrades: moves, adds, changes in a laptop and desktop environment.
Execute repairs and part replacements on desktops, laptops and tablets. - Identify and recommend improvements to the overall IT infrastructure.
Experienced with replacing hardware components in desktop computers in a professional environment. Hardware components include motherboard, processor, memory, etc.
**Salary**: Php16,000.00 - Php18,000.00 per month
**Benefits**:
- Paid training
Schedule:
- Day shift
Supplemental Pay:
- 13th month salary
Ability to commute/relocate:
- Mandaluyong City: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Are you currently employed? YES or NO.
- Male or Female?
- Years of experience?
At least 1 year experience in Technical
**Responsibilities**
Responsible for providing technical support, including the installation, maintenance, and repairing of company and multi-vendor systems.
Provide technical support for hardware, software and networking products as well as operating systems.
Break/fix of laptops, desktops, basic network devices. - Help customers with installing, configuring, and troubleshooting hardware and software to provide constant usability of equipment and software
Identify, analyze, troubleshoot and fix peripheral equipment and handhelds.
Responsible for hardware upgrades: moves, adds, changes in a laptop and desktop environment.
Execute repairs and part replacements on desktops, laptops and tablets. - Identify and recommend improvements to the overall IT infrastructure.
Experienced with replacing hardware components in desktop computers in a professional environment. Hardware components include motherboard, processor, memory, etc.
**Salary**: Php16,000.00 - Php18,000.00 per month
**Benefits**:
- Paid training
Schedule:
- Day shift
Supplemental Pay:
- 13th month salary
Ability to commute/relocate:
- Mandaluyong City: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Are you currently employed? YES or NO.
- Male or Female?
- Years of experience?
This advertiser has chosen not to accept applicants from your region.
1
Technical Support
Taguig, National Capital Region
Phil-Data Business Systems, Inc.
Posted today
Job Viewed
Job Description
**Desktop Support Engineer**
Desktop Support Engineer is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes.
Manage service request, software installation, new computer setups, upgrades, etc.
Performs general preventive maintenance tasks on PC, laptops, printers and any other authorized peripheral equipment.
**Qualifications**:
- Must be graduate of Bachelor's Degree or Vocational in any IT Related Course
- **Must be willing to work in General Trias, Cavite**:
- Flexible in working schedule
- Open for Project Based Employment good for 1 year RENEWABLE Contract
- Must have at least 1yr experience as Desktop Support (hands on)
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Taguig City: Reliably commute or planning to relocate before starting work (required)
Desktop Support Engineer is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes.
Manage service request, software installation, new computer setups, upgrades, etc.
Performs general preventive maintenance tasks on PC, laptops, printers and any other authorized peripheral equipment.
**Qualifications**:
- Must be graduate of Bachelor's Degree or Vocational in any IT Related Course
- **Must be willing to work in General Trias, Cavite**:
- Flexible in working schedule
- Open for Project Based Employment good for 1 year RENEWABLE Contract
- Must have at least 1yr experience as Desktop Support (hands on)
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Taguig City: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
2
Technical Support
Manila, Metropolitan Manila
NYGCI
Posted today
Job Viewed
Job Description
Technical Support Specialist
Rate: 25k - 32K MAX
**Specific Duties and Responsibilities**:
- Carry out tasks and assignments as required by the project (e.g. source expansion, entity cleanup, data categorization, data coding and analysis).
- Conduct a quality check on researched data and information.
- Prepare reports as required.
- Respond to client communications and concerns in a timely manner.
- Quality & Information Security Management
- Adhere to information security policies and carry out its processes and procedures accordingly.
**Requirements**:
- Relevant work experience in Technical Support for SaaS products, and research.
- Ability to read and understand a piece of information and determine its relevance.
- Strong English written and oral communication skills.
- Ability to work independently to conform to tight deadlines and changing processes.
- Well motivated, proactive and driven to achieve objectives.
- Must be analytical, organized, and results-oriented.
- Flexible in terms of work schedule.
**Salary**: Php25,000.00 - Php32,000.00 per month
Schedule:
- Shift system
Ability to commute/relocate:
- Manila: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Technical Support Experience for SaaS products?
**Experience**:
- Technical Support: 1 year (required)
**Language**:
- English (preferred)
Rate: 25k - 32K MAX
**Specific Duties and Responsibilities**:
- Carry out tasks and assignments as required by the project (e.g. source expansion, entity cleanup, data categorization, data coding and analysis).
- Conduct a quality check on researched data and information.
- Prepare reports as required.
- Respond to client communications and concerns in a timely manner.
- Quality & Information Security Management
- Adhere to information security policies and carry out its processes and procedures accordingly.
**Requirements**:
- Relevant work experience in Technical Support for SaaS products, and research.
- Ability to read and understand a piece of information and determine its relevance.
- Strong English written and oral communication skills.
- Ability to work independently to conform to tight deadlines and changing processes.
- Well motivated, proactive and driven to achieve objectives.
- Must be analytical, organized, and results-oriented.
- Flexible in terms of work schedule.
**Salary**: Php25,000.00 - Php32,000.00 per month
Schedule:
- Shift system
Ability to commute/relocate:
- Manila: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Technical Support Experience for SaaS products?
**Experience**:
- Technical Support: 1 year (required)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Specialist Technical Support Representative
Makati, National Capital Region
Orbit Teleservice NCR
Posted 13 days ago
Job Viewed
Job Description
One-day hiring process! Earn up to 33k monthly!
br>For regular employees, we offer an industry-leading benefits package that includes:
Competitive Salary
Opportunity for rapid career growth for Top Performers
HMO with 2 free beneficiaries on Day One
Shift Schedule (Day shift/Mid shift/Night shift)
Pioneer, Non-voice, and Easy Accounts Available
Free Coffee and Biscuits in the office
Retirement/Life Insurance for Qualified Staff
Incentives and Signing Bonuses & other Premium Benefits for you to enjoy.
We are currently hiring for the following accounts
Customer Service
Technical Support
Travel Account
Hotel Reservation Account
Healthcare Account
Financial
Telco Nonvoice
Food Delivery Account
Click Apply Now to start your application
br>For regular employees, we offer an industry-leading benefits package that includes:
Competitive Salary
Opportunity for rapid career growth for Top Performers
HMO with 2 free beneficiaries on Day One
Shift Schedule (Day shift/Mid shift/Night shift)
Pioneer, Non-voice, and Easy Accounts Available
Free Coffee and Biscuits in the office
Retirement/Life Insurance for Qualified Staff
Incentives and Signing Bonuses & other Premium Benefits for you to enjoy.
We are currently hiring for the following accounts
Customer Service
Technical Support
Travel Account
Hotel Reservation Account
Healthcare Account
Financial
Telco Nonvoice
Food Delivery Account
Click Apply Now to start your application
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Representative
Taguig, National Capital Region
M & J Solutions Provider Inc.
Posted 3 days ago
Job Viewed
Job Description
Schedule: Shifting/Graveyard
Work Setup: Onsite br>Salary: 29k - 33k
Must have:
-At least 18 months BPO experience (12+ months in IT Helpdesk/Service Desk)
-Strong problem-solving skills
-Great communication skills
-Completed at least 1st year of college
Work Setup: Onsite br>Salary: 29k - 33k
Must have:
-At least 18 months BPO experience (12+ months in IT Helpdesk/Service Desk)
-Strong problem-solving skills
-Great communication skills
-Completed at least 1st year of college
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Representative
Pasig City, National Capital Region
BPO Global Inc.
Posted 10 days ago
Job Viewed
Job Description
Exceptional verbal and written communication skills
br>Active listening and problem-solving abilities
Strong organizational and time management skills
Ability to remain calm and professional in stressful situations
Adaptability to fast-changing environments and technologies
High level of patience, empathy, and emotional intelligence
Strong attention to detail and accuracy
br>Active listening and problem-solving abilities
Strong organizational and time management skills
Ability to remain calm and professional in stressful situations
Adaptability to fast-changing environments and technologies
High level of patience, empathy, and emotional intelligence
Strong attention to detail and accuracy
This advertiser has chosen not to accept applicants from your region.
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6
Audio Technical Support
Makati, National Capital Region
Miranda HR
Posted 13 days ago
Job Viewed
Job Description
- Provide front-line support for audio equipment, software, and systems, identifying, diagnosing, and resolving technical issues for customers.
br>- Maintain strong relationships with assigned accounts by understanding their audio needs and ensuring ongoing satisfaction and retention.
- Educate customers on how to use audio products, including setup, maintenance, and optimization of audio performance.
- Collaborate with engineering or tier-2 support teams to escalate unresolved issues and ensure timely resolution for customers.
- Gather customer feedback and identify patterns in issues to help improve products, services, and internal support processes.
br>- Maintain strong relationships with assigned accounts by understanding their audio needs and ensuring ongoing satisfaction and retention.
- Educate customers on how to use audio products, including setup, maintenance, and optimization of audio performance.
- Collaborate with engineering or tier-2 support teams to escalate unresolved issues and ensure timely resolution for customers.
- Gather customer feedback and identify patterns in issues to help improve products, services, and internal support processes.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Representative
Pasig, National Capital Region
MIRANDA HR
Posted 13 days ago
Job Viewed
Job Description
I need applicants who wants to be Technical Support Representative and start ASAP!
br>Qualifications:
- HS/SHS/College Level/ Associate Grad/ Vocational Grad/ Bachelor's degree
- With or without experience in call center
-Willing to be assigned in Pasig site
-Fine with salary range to 17K-20K (without night differential yet)
br>Qualifications:
- HS/SHS/College Level/ Associate Grad/ Vocational Grad/ Bachelor's degree
- With or without experience in call center
-Willing to be assigned in Pasig site
-Fine with salary range to 17K-20K (without night differential yet)
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Engineer
Makati, National Capital Region
Neksjob Philippines
Posted 14 days ago
Job Viewed
Job Description
Job Title: Technical Support Engineer
Location: Remote br>Experience Required: 1+ year (Remote Work Setup)
Employment Type: Full-Time
Job Summary:
We are looking for a proactive and technically skilled Technical Support Engineer to join our customer support team. This role is ideal for candidates with hands-on experience in remote technical support, strong scripting knowledge, and a passion for solving customer issues. You will be responsible for diagnosing and resolving technical problems while delivering a high level of customer satisfaction.
Key Responsibilities:
Provide technical assistance to end-users via Zendesk or other support platforms.
Troubleshoot and resolve issues involving SQL, JavaScript, and PowerShell.
Diagnose software-related issues by analyzing logs, scripts, queries, and configurations.
Document issues and solutions thoroughly in the internal knowledge base.
Collaborate with engineering, QA, and product teams to escalate and resolve complex cases.
Ensure timely and effective communication with customers throughout the support lifecycle.
Adhere to service standards, KPIs, and quality benchmarks.
Contribute to the continuous improvement of support processes and tools.
Required Skills & Qualifications:
Minimum 1 year of experience in a remote technical support role.
Proficiency with:
SQL – writing queries, data analysis, basic DB troubleshooting < r>
JavaScript – reading/debugging code, assisting in client-side troubleshooting < r>
PowerShell – scripting for automation and troubleshooting < r>
Experience using Zendesk or similar ticketing/support systems.
Good understanding of technical support operations and customer service techniques.
Familiarity with software support processes and product troubleshooting methodologies.
Strong written and verbal communication skills.
Ability to prioritize tasks and handle multiple requests effectively in a remote setup.
Location: Remote br>Experience Required: 1+ year (Remote Work Setup)
Employment Type: Full-Time
Job Summary:
We are looking for a proactive and technically skilled Technical Support Engineer to join our customer support team. This role is ideal for candidates with hands-on experience in remote technical support, strong scripting knowledge, and a passion for solving customer issues. You will be responsible for diagnosing and resolving technical problems while delivering a high level of customer satisfaction.
Key Responsibilities:
Provide technical assistance to end-users via Zendesk or other support platforms.
Troubleshoot and resolve issues involving SQL, JavaScript, and PowerShell.
Diagnose software-related issues by analyzing logs, scripts, queries, and configurations.
Document issues and solutions thoroughly in the internal knowledge base.
Collaborate with engineering, QA, and product teams to escalate and resolve complex cases.
Ensure timely and effective communication with customers throughout the support lifecycle.
Adhere to service standards, KPIs, and quality benchmarks.
Contribute to the continuous improvement of support processes and tools.
Required Skills & Qualifications:
Minimum 1 year of experience in a remote technical support role.
Proficiency with:
SQL – writing queries, data analysis, basic DB troubleshooting < r>
JavaScript – reading/debugging code, assisting in client-side troubleshooting < r>
PowerShell – scripting for automation and troubleshooting < r>
Experience using Zendesk or similar ticketing/support systems.
Good understanding of technical support operations and customer service techniques.
Familiarity with software support processes and product troubleshooting methodologies.
Strong written and verbal communication skills.
Ability to prioritize tasks and handle multiple requests effectively in a remote setup.
This advertiser has chosen not to accept applicants from your region.
9