843 Troubleshooting jobs in the Philippines

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients' toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant

Qualifications:

• Completed at least 2 years in College

• Minimum of 2 years of experience in Digital Marketing handling advertisements in different platforms such as Google Ads, Meta Ads, TikTok Ads, etc.

• Expert-level understanding of the Digital Ads interface, campaign hierarchy, and key metrics

• Outstanding written and verbal communication skills with the ability to explain technical concepts clearly and patiently to a non-technical audience.

Why Join Us?

• Competitive Salary & Benefits – Earn well while enjoying great perks

• Career Growth – Clear paths for promotions and skill development

• Supportive Work Environment – Join a team that values you

• Comprehensive Training – No experience? No problem We've got you covered

• Exciting Opportunities – Be part of a dynamic and growing industry

Ready to take the next step? Apply today

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients' toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant

Qualifications:

• Completed at least 2 years in College

• Minimum of 2 years of experience with Google Ads, with a deep, hands-on understanding of both Search Campaigns

• Outstanding written and verbal communication skills with the ability to explain technical concepts clearly and patiently to a non-technical audience.

• Expert-level understanding of the Google Ads interface, campaign hierarchy, and key metrics

Why Join Us?

• Competitive Salary & Benefits – Earn well while enjoying great perks

• Career Growth – Clear paths for promotions and skill development

• Supportive Work Environment – Join a team that values you

• Comprehensive Training – No experience? No problem We've got you covered

• Exciting Opportunities – Be part of a dynamic and growing industry

Ready to take the next step? Apply today

We are seeking a highly experienced Google Search Campaign Subject Matter Expert (SME). This role requires extensive expertise in diagnosing and resolving complex issues within Google Search campaigns. The successful candidate will possess a profound understanding of Google Ads mechanics, campaign diagnostics, and swiftly identify and rectify campaign challenges, thereby maximizing performance and return on investment. Exceptional communication skills are crucial for effectively conveying technical insights to a wide range of stakeholders via email, chat, and phone. This role also involves managing and preventing any possible escalations.

Responsibilities:

●    Diagnose & Resolve Issues: Systematically troubleshoot and resolve complex issues related to Google Ads campaigns, including problems with campaign delivery, bidding strategies, conversion tracking, and ad disapprovals. Proactively identify potential issues that could lead to escalations and take preventative measures

●    Customer Communication: Provide exceptional support through various channels (phone, email, and chat), translating complex technical jargon into easy-to-understand solutions. Manage customer expectations and de-escalate sensitive situations effectively.

●    Escalate Issues: Accurately document and escalate unresolved issues to higher-tier support teams, ensuring all relevant information is captured for a swift resolution. Actively participate in handling current escalations from advertisers, providing timely updates and collaborating with internal teams for a satisfactory resolution.

●    Stay Current: Keep informed about new Google Ads features, product updates, and platform changes to proactively address and avoid potential problems, including continuous training and upskilling for any new updates.

●    Knowledge Management: Contribute to and maintain our internal knowledge base by documenting new issues and their resolutions, with a focus on preventing future escalations.

●    Extensive experience troubleshooting complex issues in Google Search campaigns, including technical, performance, and policy-related challenges.

●    Deep understanding of Google Ads platform mechanics, campaign structures, keyword management, bidding strategies, and Quality Score dynamics.

●    Strong analytical and problem-solving skills with a focus on diagnosing and resolving campaign issues swiftly.

●    Excellent written and verbal communication skills to clearly explain technical issues and solutions to diverse audiences.

●    Familiarity with Google Analytics, Google Tag Manager, and other tracking tools for diagnosing conversion tracking and attribution issues.

●    Ability to collaborate effectively across teams and escalate issues with Google Support when needed.

●    Google Ads Certification preferred but not required

Preferred Qualifications:

●    Current Google Ads Search certification.

●    Experience working in a high-volume support environment.

●    Experience with other Google Marketing Platform products (e.g., Google Analytics, Tag Manager).

●    Ability to work in 24x7 environment

●    At least 72 units completed in College

●    Willing to work during a holiday

●    Versant B2

●    Typing 45 WPM with 100% accuracy

Willing to work in an RTO environment

• Ensures all assembled products purchased by clients have met their specifications.
• Inspects items obtained from the Warehouse and ensures that the correct specifications are met based on client specifications.
• Checks the condition of all items received and ensures there were no damages or defects.
• Tests and burns in the newly assembled units purchased by clients as part of quality control.
• Ensures the prompt and timely delivery of services to all clients.
• Field service - PMS, diagnosis, troubleshooting, and repairs.

Office Location: 3rd Floor PPL Bldg. Cor San Marcelino St. Paco Manila / Lot 2 Blk 867 #1375 San Gregorio St., Brgy. 678, Zone 74 District V, Paco, Manila

Job Types: Full-time, Permanent, Fresh graduate

Pay: From Php19,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Free parking
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Education:

• Bachelor's (Required)

Experience:

• Laptop, Desktop and Printer: 2 years (Required)

License/Certification:

• NCII (Required)

Willingness to travel:

• 75% (Required)

Work Location: In person

Expected Start Date: 09/01/2025

Qualifications:

• BS degree in Electrical, Electronics, Instrumentation, IT or relevant field.
• With related experience regarding technical support and service but fresh graduates who is willing to train are welcome to apply.
• Electrical, Instrumentation and Automation trainings/seminars.
• Excellent problem-solving and communication skills
• Good understanding of electrical drawings, P&ID, process flow chart and other technical papers.
• Initiative and work organization
• Must have documentation skills.
• Willing to travel and be assigned on site
• Able to attend client's request on weekends and holidays as required
• Team player
• Willing to work in Cainta, Rizal
• Can start ASAP.

Job Type: Full-time

Work Location: In person

The Purpose Driven Career Objectives of a Bilingual Global Service Desk (Mandarin)

Work for one of the world's largest providers of outsourced (OSAT) semiconductor packaging, design, and test services. As a part of the team, you will be responsible for incoming requests for IT support and resolving software, application, network, account-related issues with computers. You will ensure user queries or issues are captured, validated, and triaged for further processing. You will be responsible for analyzing incident tickets and requests from customers or end-user, recommending solutions,s and escalating to the technical system owner. You will also ensure that ticket closure is within defined service levels. Make sure to communicate to users through different contact types such as email, phone, and chat. Lastly, you will receive English calls on global service desk hotline available to various Amkor locations in United States, Europe, and the Asia Pacific.

Work information

• Monday to Friday
• 7AM-4PM
• HMO upon hire

To apply for a Bilingual Global Service Desk (Mandarin), you are excellent at:

• Acts as the single point of contact for end-users in any IT-related inquiry, issue, or request.
• Records all English language incident tickets, system alerts, and requests.
• Serves as the Remote support running 24/7 supporting all Amkor locations globally.
• Analyses incident tickets, system alerts and request then provide solutions or recommendations.
• Categorize, prioritize, and assign reported incidents and provide solutions
• Administers the account management for various systems particularly global accounts such as active directory, Agile PLM, SAP, and manufacturing systems like MES, AMS, CIM, etc.
• Determine proper escalation or higher level of support group (application support, infrastructure, or Infosec team) if needed for more technical analysis and resolution.
• Ensure all incident tickets and requests are closed with resolution in accordance with the Service Level Agreement (SLA) metrics.
• Other functions may be assigned from time to time by a superior

Your Success Profile includes:

• Proficiency in Mandarin language (both written and verbal)
• 2 years of related work experience
• Practice ITIL method and processes
• With knowledge in ServiceNow or equivalent system
• Good presentation, and technical computer skills
• Analytical and proficient in Incident triage

As a Tier 1 Technical Customer Experience (CX) Advocate, you are the first line of support for our customers, providing exceptional service and technical assistance. Your role is pivotal in ensuring customers maximize their experience with our products and services. This position demands outstanding communication skills, a problem-solving mindset, and the ability to adapt to a fast paced, dynamic environment.

Responsibilities

Customer Support

• Provide real-time support through Zendesk tickets and calls, ensuring prompt and accurate resolutions.
• Handle incoming phone calls to troubleshoot customer issues with empathy and clarity.
• Address a wide range of inquiries, including hardware setup, software functionality, troubleshooting, and best practices.

Technical Expertise

• Gain in-depth knowledge of Photobooth Supply Co.'s products, including assembly, software, hardware, printing solutions, and account management.
• Troubleshoot and resolve technical issues while escalating complex cases to the Tier 2 team when necessary.

Collaboration & Communication

• Work closely with the Tier 1 Team, fellow advocates, and Tier 2 teams to share knowledge, resolve escalations, and improve workflows.
• Participate in team training, mentorship, and development sessions to enhance your skills

Qualifications

• 2-3 years of technical support experience.
• Previous experience troubleshooting hardware and software remotely is required.
• Exceptional English language written and verbal communication skills.
• Strong problem-solving skills with a customer-first mindset.
• Ability to troubleshoot technical issues in a clear, concise manner.

Preferred

• Familiarity with Zendesk support ticketing systems.
• Background in photography, software, or event-related technology is a plus.

Skills & Competencies

• Proactive and resourceful in identifying solutions.
• Comfortable working in a remote team environment.
• Strong attention to detail and organizational skills. Ability to handle a high volume of inquiries while maintaining quality.
• Empathy and patience when dealing with customer challenges.

JOB HIGHLIGHTS

• Life Insurance Coverage upon hiring.
• Career advancement based on performance.

KEY RESPONSIBILITIES

• Reconfiguration activity
• Troubleshooting of desktop, laptop, printer and mobile
• Installation of OS and drivers
• Re-image OS
• Basic network troubleshooting issues
• Resolve customers issues in an accurate and timely manner
• And all other duties assigned by superior or manager.

JOB REQUIREMENTS AND QUALIFICATIONS

• Graduate of Associate or Bachelor's degree in technical courses
• Knows around I.T stuff (Software and Hardware)
• Must be familiar with Microsoft Technology, software and applications
• Good communication skills in oral and written
• Ability to multi-task and manage time effectively
• Ability to work independently and reliably
• Must be willing to travel nationwide
• Must be willing to be trained

Job Type: Full-time

Pay: Php17, Php18,000.00 per month

Benefits:

• Life insurance
• Paid training

Work Location: In person