47 Theater Operations Supervisor Tagum jobs in the Philippines

Operations Supervisor

Flatplanet

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Job Description

Operations Supervisor (mid-shift)

**Operations Management**
- Oversee the company operations as Senior Operations Supervisor on duty. Sustain or improve operation performance and efficiency.
- Report, coordinate and resolve (together with other departments) issues affecting Operations.
- Measure SLA’s and tracking systems for operational improvement.
- Ensure Operations resiliency.
- Evaluate staff/team competencies. Assist in developing the baseline for KPI.
- Prepare reports such but not limited to attrition, attendance, performance etc.
- Drive the team to meet and exceed KPI expectations by understanding process and leveraging resources.
- Impose disciplinary measures in accordance with the Company Code of Conduct and performance improvement plans.
- High Retention, Great Moral and Outstanding Engagement.
- Keep turnover low.
- Manage time and attendance, (schedule, leave, holidays)
- Resolve payroll disputes/enquiries
- Work closely with the compliance team for IR related issues
- Coordinate with the IT Team for IT related issues/set up

**Client Relationship**
- Work closely with the Client Anchor in handling clients requirements and closing any gaps
- Participate in onboarding and kick off meetings.
- Resolve simple to complex client/operations issues.
- Coordinate monthly and quarterly reviews to the Client Anchor and the client
- Communicate with clients on an ongoing basis.
- Suggest strategies on how to best manage outsource staff.
- Be an instrument in bridging cultural gaps affecting performance and communication.

**Leading**
- Promote and maintain culture and company identity.
- Coach and motivate leaders and staff to improve their current level of performance.
- Conduct team meetings to influence harmony and drive openness and maturity.
- Proper handling of issues or aversion of crises.
- Lead and participate projects outside of the scope assigned.
- Escalate operational issues that posed issues to client relationship. Be ready to recommend resolution
- Attends to any ad hoc tasks that may assign from time to time
- A minimum of 5 years of similar experience
- Has a background in IT (helpdesk, troubleshooting)
- Must have supervisory of lead experience
- Amenable to work onsite everyday - Makati Office
- Amenable to work mid shift
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FSQR Operations Supervisor

Santo Tomas, Batangas Cargill

Posted 1 day ago

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**Job Purpose and Impact**
The Quality Assurance Supervisor will lead a variety of food safety and quality assurance programs. In this role, you will supervise the audits and inspects processes that monitors food handling, storage and service operations to assure compliance with current food safety and quality regulatory requirements. You will lead and review the work of a team of analysts or inspectors that identify and evaluate the quality of raw materials, in process goods, procedures and operations.
**Key Accountabilities**
+ Lead and maintain quality control systems and product or process verification systems, including sampling procedures and analytical tests to ensure all products produced meet food safety quality requirements.
+ Provide overall leadership, development and talent management for direct reports, which may include forecasting resource needs, recruiting, hiring, performance management, training and budgeting.
+ Review regulatory environment and develop response protocols in preparation for new or amended food safety legislation.
+ Investigate food safety processes to ensure compliance and report noncompliance to management and governing bodies along with developing and implementing corrective action plans.
+ Evaluate vendors or suppliers for compliance with internal standards and external regulations and suggest changes with the goal of improving processes or products.
+ Other duties as assigned
+ Responsible for personnel decisions related to hiring, performance and disciplinary actions for your direct reports. You will also spend time completing the same tasks as employees on your team.
**Qualifications**
**Minimum Qualifications**
+ Bachelor's degree in a related field or equivalent experience
+ Minimum requirement of 1 year relevant work experience. Typically reflects 3 years or more of relevant experience.
**Preferred Qualifications**
+ Advanced computer skills (e.g., Microsoft Office Suite)
+ One year of supervisory experience
+ Experience in quality assurance, food safety, food manufacturing, auditing, regulatory or related field
+ Previous project management experience
+ Practical knowledge of plant manufacturing processes and operations.
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Sr. Operations Supervisor

Manila, Metropolitan Manila RELX INC

Posted 2 days ago

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Job Description

The Sr. Operations Supervisor will be responsible for overseeing, mentoring, and developing a pool of experts in LNNA Strategy, Product Marketing, and Large Law Data Analytics covering various workstreams, ensuring all deliverables and objectives are achieved in line with stakeholder expectations.
Accountabilities:
People and Performance Management
+ Accountable for hiring and retaining talent while ensuring new employees are oriented to the organization, its policies, facilities, etc.
+ Facilitate Employee Training and Development
+ Manage individual and team scorecards
+ Provide ongoing guidance to employees in the forms of ongoing coaching and mentoring
+ Conduct performance appraisal on a regular basis and participate in annual review process
+ Develop and implement PIP if performance is not adequate
+ Approve and monitor daily team attendance
Conflict / Crisis Management
+ Regularly review the needs of employees
+ Provide 2nd level handling of escalation related to operational or functional issues
+ Help, discuss, evaluate, and resolve personal and work issues among team members
+ Inform and monitor employees during times of crisis or disaster to assess the situation
+ Inform the manager of the current situation of team members and recommend a solution
Reporting
+ Submit regular operation performance status reports to local leadership team
+ Generate monthly performance update to BU stakeholders
+ Update all necessary reports needed by Stakeholders
+ Ensure all reports are accurate, updated and submitted on time
Operational and Process Management
+ Gain good understanding of the business to be able to monitor accuracy of work, identify opportunities to develop people, improve processes and drive results
+ Work in production to effectively coach and mentor team members as well as assist in production due to business requirements i.e., volume influx, staffing issues etc.
+ Develop and implement support plans for overall department operations to meet service level objectives and metrics and manage day-to-day operations
+ Conduct monthly operations review and execute action items agreed with the manager and business unit partners
+ Drive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actions
+ Lead/implement process improvement projects and utilize best practices in tools automation
+ Manage and facilitate the corrective action process, partnering with the Manager
+ Process audit - support annual process audit activities
+ Operations Standard - support compliance with established processes
Qualifications:
+ Bachelor's degree holder
+ 3-5 years of leadership experience
+ Marketing background is a plus
+ Strong people & stakeholder relationship management skills
+ Excellent written and verbal communications skills and the ability to effectively collaborate across all levels of the organization
+ Strong organizational, prioritization, and delegation skills
+ Proven problem solving and analytical skills
+ Proven success at managing change
+ Detail oriented and project management skills
+ Must be amenable to work on mid-shift or graveyard schedule
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
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Accounting Operations Supervisor

ThermoFisher Scientific

Posted 15 days ago

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Job Description

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**Responsibilities:**
+ Lead a team of Intercompany Accounting Ops staff, focusing on US GAAP, annual reports, audits.
+ Ensure all operational finance activities in the team are completed accurately and on time.
+ Ensure flawless compliance with financial regulations and SOX control measures.
+ Review and approve journal entries and balance sheet reconciliations.
+ Cultivate a performance and customer-first culture.
+ Deliver operational excellence through strong organizational skills and effective resource management.
+ Drive PPI initiatives, including Gemba walks, Just Do Its, Daily Tier Management, and Leader Standard Work to ensure all problems are highlighted for resolution.
**Minimum Requirements/Qualifications:**
+ Minimum 3 years of experience in an RtR Operational Accounting Specialist role or equivalent.
+ Proven accuracy in performing all aspects of the role.
+ People management experience.
+ Deep operational accounting process knowledge.
+ High level of proactivity to drive continuous improvement.
+ Previous experience in a large-scale organization would be beneficial.
+ Excellent organizational skills.
+ Ability to work well under time constraints.
+ Computer literacy, including MS Excel.
+ Proficient in English.
Join us at Thermo Fisher Scientific Inc. and be part of a team that values collaboration and inclusion while striving to achieve world-class results. Your outstanding skills will help us make a significant impact on the world!
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
This advertiser has chosen not to accept applicants from your region.

Accounting Operations Supervisor

ThermoFisher Scientific

Posted 15 days ago

Job Viewed

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Job Description

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**Responsibilities:**
+ Supervise, mentor, and develop a team of Accounting Operations Specialists, Analysts, and Assistants, collaboratively responsible for Intercompany Invoice Processing.
+ Accountable for ensuring that all operational finance activities in the team are completed accurately and on time.
+ Ensure financial compliance and SOX control measures are completed without exception.
+ Review and approve journal entries and balance sheet reconciliations.
+ Drive a performance and customer-first culture.
+ Deliver operational excellence through strong organizational skills and effective resource management.
+ Drive PPI initiatives, including Gemba walks, Just Do Its, Daily Tier Management, and Leader Standard Work to ensure that all problems are highlighted for resolution.
**Minimum Requirements/Qualifications:**
+ Minimum 3 years' experience in RtR Operational Accounting Specialist role, or equivalent.
+ Accuracy is required in performing all aspects of the role.
+ People Management Experience.
+ Deep operational accounting process knowledge.
+ High level of proactivity to drive continuous improvement.
+ Previous experience in a large-scale organization would be beneficial.
+ Excellent organizational skills.
+ Ability to work well under time constraints.
+ Computer literacy, including MS Excel.
+ Proficient in English.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
This advertiser has chosen not to accept applicants from your region.

Operations Supervisor - Marketing

Manila, Metropolitan Manila RELX INC

Posted 18 days ago

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Job Description

The Marketing Operations Supervisor will lead a Manila-based team supporting a global B2B marketing organization. This role ensures accurate, high-quality and timely delivery of assignments ranging from campaign execution to reporting while optimizing processes, tools and governance across regions. The Supervisor will balance operational excellence with marketing insight, enabling the team to support pipeline growth and brand-building initiatives.
Accountabilities:
Operational Delivery & Process Excellence
+ Oversee day-to-day workflow, assigning and monitoring projects to ensure 100% on-time delivery within agreed quality standards.
+ Implement and optimize processes, automation, documentation and governance to improve efficiency and scalability.
+ Provide first-level quality control on all team outputs, ensuring alignment with brand, data and campaign standards.
+ Coordinate across global marketing teams to align timelines, priorities, and deliverables.
+ Proactively flag inefficient workflows or repeated back-and-forth that signal the need for new processes or approaches, minimizing time waste and improving team focus
Stakeholder & Team Leadership
+ Identify and escalate delivery risks, resourcing gaps, or process challenges to Operations Managers as needed
+ Serve as primary operational point of contact for stakeholders, conducting monthly performance reviews and addressing action items.
+ Coach, mentor and evaluate team members; lead performance appraisals and create development plans.
+ Foster collaboration across time zones and cultures.
Reporting & Analysis
+ Generate weekly and monthly performance reports, including marketing KPIs such as campaign delivery rates, conversion performance and database quality.
+ Support capacity planning by contributing to reporting and flagging underutilization, including recommendations for rebalancing workload
Continuous Improvement
+ Lead training initiatives in digital marketing, database management and analytics best practices.
+ Drive adoption of marketing technology and AI tools to improve efficiency and impact of marketing.
+ Drive team development by monitoring skill progression and encouraging continuous learning, especially in AI tools and use cases to improve efficiency and output quality collaborating with Ops managers.
Qualifications:
+ Bachelor's Degree holder
+ 3-5 years of experience as a team lead or supervisor function in marketing operations or digital marketing
+ Experience supporting B2B marketing with knowledge of email, website, social,data and analytics.
+ Familiarity with marketing automation, CRM and CMS platforms (Eloqua, Salesforce, Sitecore preferred).
+ Strong leadership, organizational, and project management skills, with a track record of meeting deadlines in a fast-paced environment.
+ Excellent communication skills and stakeholder management experience across regions/time zones.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.

Marketing and Operations Supervisor

1600 Pasig City, National Capital Region Career Connect

Posted 80 days ago

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Job Description

Permanent
ROLES AND RESPONSIBILITIESOperational FunctionsOperations Oversees fulfillment of operational and advertising requirements (upload and documentation)Manages the fulfillment of site partner and internal uploads, including ads, map updates, tags, etc.Manages the advertising requirements for client updatesCoordination with other teams and external parties (liaise with property ops team)Management and preparation of playlist reportMaintain balance exposure of Clients against Mall/Internals in playlistProvides the necessary categories and logos, as needed for the site updatesManages inventory of productsInternal: have a close coordination with Product Development, Programming, and Technical teams for new productsExternal: Liaise with site partners for coordination for management of old and new productsc. Prepares advisories and memos to site partners re: directions and operationsd. Prepares and submits weekly updates, and monthly report to superiore. Performs other duties as may be required by the immediate superior and/or the managementMarketinga. Manages the branding of the companyb. Manages the branding of products and product awareness campaignsc. Provides in-depth market, industry, and competitive analysis, research, and positioning of the product. Reviews local and international setting, and suggest application. Conducts research for project feasibility. Reviews existing products and suggest enhancementd. Conducts field visits for research and to evaluation of productse. Directs the Marketing efforts onsite and onlineAligns with Product Development, Sales Team, and Power Mac Marketing team for research to have an effective marketing & sales activities planDevelops marketing campaigns, for evaluation and approval of the General Manager Execute activities that will generate leads, including coordination with suppliers, e.g. flyers, newsletter/email marketing, exhibits, events, saturation, online presence (social media, website), B2B events, webinars, survey/fill-out forms, press releases, etc.Directly manages online accounts and provides regular content updates (content creation)Prepares a monthly content calendar for social media content updatesUpdates the website for new products and inventory, in coordination with Programming team, if necessaryCoordinates with Product Dev and/or Technical team for information and photos to be included in the postsResponsible for tracking and monitoring marketing budgetManages SEO, SEM, and other analytics for the company and its productsRequirementsGraduate of Marketing or ang Marketing related course At least 3 years experience in product development, marketing, product design, research, project feasibility, and pricing strategyAdvertising platforms and Interactive Kiosks background is an advantage. SPECIALIZATION/TECHNICAL SKILLSSkilled in research, analyzing data, and creating and implementing plans within a timeline. Skilled in creating and managing campaigns, generating content, and can drive sales growth. Social media, LinkedIn and online marketing.SEO, SEM, and Google Analytics. Good in copywriting. Must be knowledgeable in presentation and reports.Experience in B2B marketing. Proficient in MS Office applications and Google workspace. Knows basic Photoshop or
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Procurement Operations Supervisor - Direct

6000 Cebu, Cebu Black Pearl Consult

Posted 592 days ago

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Job Description

Permanent

We are looking for a Procurement Operations Supervisor - Direct to join our Supply Chain Management team in the Thermal Business Group. The ideal candidate will have at least 3-4 years of experience in SCM or related fields, and at least 1-2 years of leadership experience. The candidate will also have a bachelor’s degree in any business-related or engineering-related courses.

As a Procurement Operations Supervisor - Direct, you will be responsible for:

Managing, optimizing, and implementing procure to pay strategies, processes, and activities to efficiently meet the operational requirements of the company;Implementing and executing strategic sourcing and contracting strategies, processes, and activities by integrating and leveraging spend and opportunities across the facilities in collaboration with various stakeholders to deliver significant savings and efficient operational services;Managing the supply chain risk related to PO and ensuring continuity of supply and mitigation plans of identified supply chain risks;Managing the procurement database management system to get optimal value for SCM by providing regular and bespoke SCM analytical reports to management, providing solutions to simple or complex informational requirements, and ensuring on-line processes are aligned with company policies and processes;Developing and documenting standardized, simple and fit for purpose processes and leading the process optimization to enable the BU to manage spend in a safe, efficient, and reliable manner to reduce cost and increase operational efficiency;Leading governance of SCM processes and delivering measurements against performance;Planning, strategizing, evaluating, and overseeing implementation/determines gaps in procurement activities such as on-time delivery in full (OTIF), sourcing strategies and award, right vendor sourcing, approval or endorsement for approval for purchase orders or contracts within spend threshold, contract management related activities, accreditation process and conduct of due diligence activities, vendor performance measurement process, document/records management, regular analytics from Business Services to aid in decision-making, process improvements/optimization, workload management, among others;Approving and checking purchase orders, contracts, request for payments, etc. within the limits of authority;Managing suppliers to maximize value to the organization by rationalizing vendor base and initiating supplier improvement initiatives;Working in synergy with AP SCM to ensure SCM policies and contracts are compliant to AP policies;Managing commercial and supply chain aspects of executed purchase orders/ contracts;Enabling supply chain organizational capability consistent with Thermal BU’s objectives;Regularly communicating plans and progress to the whole SCM Sector to ensure alignment and influence adoption of cost reduction strategies;Supporting the various teams of the SCM group to attain their targets and objectives;Coaching, training, and developing direct reports to improve job skills and competencies;Establishing performance measures and goals to team members, and conducting actual performance review of direct reports;Delivering the relevant administrative, human resources, and other support functions inherent and expected from a team leader;Extending relevant support to other departments such as, but not limited to cascading and/or adopting initiatives, programs, projects, and activities;Performing other tasks and responsibilities that may be assigned;Conforming to the company’s Quality, Environmental, Occupational Health and Safety, and Information Security Management Systems policies, standards, procedures, and guidelines based on ISO 9001, ISO 14001, OHSAS 18001, and ISO 27001 Standards;Reporting Environmental, Occupational Health and Safety, and Information Security events/incidents or potential events, or other security risks to the organization/ committees-in-charge;Protecting information assets from unauthorized access, disclosure, modification, destruction, or interference in accordance with ISMS policies and maintaining availability, confidentiality, and integrity of documents.Requirements Requirements: • Minimum of 4 years experience in SCM and Direct Procurement in Power Industry or another related field.• 2 years of people management experience• Bachelors degree in business or engineering program

To view other vacancies we have, please check our website (

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Disclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at or drop us a message on our website - 
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Operations Supervisor (US Healthcare account)

Cardinal Health

Posted 9 days ago

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Job Description

**_What Customer Service Operations contributes to Cardinal Health_**
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
**_Job Summary_**
The Insurance Verification Supervisor assists the Insurance Verification Manager in overseeing the insurance verification process, ensuring efficient and accurate verification of patient insurance coverage and authorizations. They provide direct supervision to a team of insurance verification specialists, supporting their development and ensuring adherence to established procedures and standards.
**_Responsibilities_**
+ Supervises and support a team of insurance verification specialists.
+ Provides training, coaching, and mentorship to team members to enhance their skills and performance.
+ Fosters a collaborative and positive work environment conducive to achieving team goals.
+ Assists in the development and implementation of standardized procedures for insurance verification.
+ Oversees and participates in the verification of patient insurance coverage, ensuring accuracy and timeliness.
+ Supports team members in resolving insurance-related inquiries and discrepancies.
+ Assists in coordinating the authorization process for medical procedures and services requiring pre-authorization.
+ Communicates with insurance companies to obtain authorizations and resolve authorization-related issues.
+ Monitors authorization status and escalate issues as necessary to ensure timely approvals.
+ Collaborates with billing and coding teams to address insurance-related claim rejections and denials.
+ Assists in investigating and resolving discrepancies in insurance coverage and billing information.
+ Provides guidance to team members on optimizing claim submission and reimbursement processes.
+ Conducts regular training sessions and provide ongoing support to ensure team members are proficient in insurance verification procedures and software.
+ Identifies training needs and opportunities for professional development among team members.
+ Encourages continuous learning and skill enhancement within the team.
+ Assists in ensuring compliance with HIPAA regulations and other relevant healthcare laws and regulations
+ Conducts periodic audits of insurance verification processes to ensure accuracy and compliance.
+ Collaborates with the Insurance Verification Manager to implement improvements and address areas for enhancement
+ Embraces and exemplifies the Cardinal Health values: _Invites Curiosity, Builds Partnerships, Inspires Commitment, Develops Self and Others_
**_Other Responsibilities_**
- May perform any additional responsibilities or special projects as required.
- May provide cross-functional support as business needs demand.
- Duties and responsibilities may be subject to change based upon the needs of the department.
**_Qualifications_**
**Internal**
(1) No Disciplinary actions for the past 12 months
(2) At least 1 year of tenure in current role
(3) Knowledge in Healthcare Operations or Revenue Cycle Components is required (Any of the following: Insurance Verification, Medical Documentation, Prior Authorization, or Revenue Cycle Management)
**External**
(1) At least 2 years of college coursework or experience
(2) 2 years of Leadership experience
(3) Knowledge in Healthcare Operations or Revenue Cycle Components is required (Any of the following: Insurance Verification, Medical Documentation, Prior Authorization, or Revenue Cycle Management)
(4) Experience in using Contact Center phone system such as NICE and/or Genesys is an advantage
**_Expected Competencies_**
- Professional, and effective communications skills; able to calmly present solutions in challenging situations.
· Proactive identification of challenges, and solution-oriented approach to problem solving.
· Service-orientation and aptitude to utilize proper listening skills.
· Effective analytical skills: able to use inductive and deductive reasoning to anticipate outcomes.
· Self-directed accountability and reliability
· Effective leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively with cross-functional teams.
· Able to manage and prioritize multiple tasks/projects, work autonomously, and meet deadlines.
· Able to work well in a team environment that promotes inclusiveness and communication among team members.
· Communication using both verbal and written English proficiency.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
This advertiser has chosen not to accept applicants from your region.

Operations Supervisor (US Healthcare Account)

Cardinal Health

Posted 12 days ago

Job Viewed

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Job Description

**_What Customer Service Operations contributes to Cardinal Health_**
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
**_Job Summary_**
The Insurance Verification Supervisor assists the Insurance Verification Manager in overseeing the insurance verification process, ensuring efficient and accurate verification of patient insurance coverage and authorizations. They provide direct supervision to a team of insurance verification specialists, supporting their development and ensuring adherence to established procedures and standards.
**_Responsibilities_**
+ Supervises and support a team of insurance verification specialists.
+ Provides training, coaching, and mentorship to team members to enhance their skills and performance.
+ Fosters a collaborative and positive work environment conducive to achieving team goals.
+ Assists in the development and implementation of standardized procedures for insurance verification.
+ Oversees and participates in the verification of patient insurance coverage, ensuring accuracy and timeliness.
+ Supports team members in resolving insurance-related inquiries and discrepancies.
+ Assists in coordinating the authorization process for medical procedures and services requiring pre-authorization.
+ Communicates with insurance companies to obtain authorizations and resolve authorization-related issues.
+ Monitors authorization status and escalate issues as necessary to ensure timely approvals.
+ Collaborates with billing and coding teams to address insurance-related claim rejections and denials.
+ Assists in investigating and resolving discrepancies in insurance coverage and billing information.
+ Provides guidance to team members on optimizing claim submission and reimbursement processes.
+ Conducts regular training sessions and provide ongoing support to ensure team members are proficient in insurance verification procedures and software.
+ Identifies training needs and opportunities for professional development among team members.
+ Encourages continuous learning and skill enhancement within the team.
+ Assists in ensuring compliance with HIPAA regulations and other relevant healthcare laws and regulations
+ Conducts periodic audits of insurance verification processes to ensure accuracy and compliance.
+ Collaborates with the Insurance Verification Manager to implement improvements and address areas for enhancement
+ Embraces and exemplifies the Cardinal Health values: _Invites Curiosity, Builds Partnerships, Inspires Commitment, Develops Self and Others_
**_Other Responsibilities_**
- May perform any additional responsibilities or special projects as required.
- May provide cross-functional support as business needs demand.
- Duties and responsibilities may be subject to change based upon the needs of the department.
**_Qualifications_**
**Internal**
(1) No Disciplinary actions for the past 12 months
(2) At least 1 year of tenure in current role
(3) Knowledge in Healthcare Operations or Revenue Cycle Components is required (Any of the following: Insurance Verification, Medical Documentation, Prior Authorization, or Revenue Cycle Management)
**External**
(1) At least 2 years of college coursework or experience
(2) 2 years of Leadership experience
(3) Knowledge in Healthcare Operations or Revenue Cycle Components is required (Any of the following: Insurance Verification, Medical Documentation, Prior Authorization, or Revenue Cycle Management)
(4) Experience in using Contact Center phone system such as NICE and/or Genesys is an advantage
**_Expected Competencies_**
- Professional, and effective communications skills; able to calmly present solutions in challenging situations.
· Proactive identification of challenges, and solution-oriented approach to problem solving.
· Service-orientation and aptitude to utilize proper listening skills.
· Effective analytical skills: able to use inductive and deductive reasoning to anticipate outcomes.
· Self-directed accountability and reliability
· Effective leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively with cross-functional teams.
· Able to manage and prioritize multiple tasks/projects, work autonomously, and meet deadlines.
· Able to work well in a team environment that promotes inclusiveness and communication among team members.
· Communication using both verbal and written English proficiency.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
This advertiser has chosen not to accept applicants from your region.

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  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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