18 Technical Architecture jobs in the Philippines

**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Are you an innovative thinker who loves to solve complex problems? Are you excited about finding ways to bridge the gap between technology and business needs? If so, we have an exciting opportunity for you to join our team as an Enterprise Architect.
As an Enterprise Architect with Kyndryl, you will have the chance to work with some of the world's most innovative and dynamic companies, helping them to achieve their business goals through the strategic implementation of technology. You will be responsible for connecting our customers' business needs with their IT strategy, using a range of architectural models and views to create a clear picture of how their requirements can be met in an agile, sustainable, and flexible way.
To excel in this role, you will need to be able to understand our customers' needs and constraints, and apply industry knowledge and best practices to develop effective IT solutions. You will work closely with customers to understand their unique challenges and use your expertise to develop a high-level enterprise-wide IT architecture that maps IT capabilities to business needs. You will be expected to ensure a high level of customer satisfaction by providing comprehensive knowledge of our solutions offerings, strategies, and direction as it relates to the customer's business, infrastructure, and industry.
In addition to your technical skills, you will also need to be a skilled communicator, able to influence customers and sell our solutions using your in-depth knowledge of leading-edge technology solutions and your understanding of their business and industry.
If you're passionate about connecting an organization's business mission to its IT strategy, designing solutions that are effective, agile, sustainable, and flexible, and enjoy working with a talented team of IT professionals - we'd love to hear from you. Join us at Kyndryl as an Enterprise Architect and help build a better digital future for our customers.
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career, from a Junior Architect to Principal Architect - we have opportunities for that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional Expertise
+ 5 years of experience designing Enterprise Architecture
+ Ability to architect, design and implement IT infrastructure and platforms within a large operating organization
+ Knowledge utilizing TOGAF, Zachman framework, or other related enterprise architect technologies
+ Demonstrated experience in modernization projects, particularly migrating from on-premises to cloud environments.
+ Strong background in managing on-prem infrastructure components including storage and firewalls.
+ Hands-on experience with SAP systems.
+ Familiarity with the pharmaceutical industry and its IT requirements.
+ Excellent interpersonal skills with the ability to engage and communicate effectively with C-level executives.
Preferred Technical and Professional Experience
+ Bachelor's degree in Computer Science, Information Technology, or a related field.
+ Experience working with one or more cloud platforms (e.g., AWS, Azure, Google Cloud).
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Job Overview: The Enterprise Architect Director is responsible for providing technical leadership, guidance, and governance in designing solutions across all architecture domains and technology standards. Directs the development and application of enterprise architecture best practices, architecture patterns, and playbooks within Yondu and client organizations. Serves as a trusted advisor, leads the design of innovative solutions and enterprise architecture engagements, and ensures quality project execution by monitoring team performance and adjusting resources as needed. Leads the design of strategy formulation and the mentoring and development of team members to enhance technical capabilities and expertise.Job Description: Enterprise Architecture Leadership ● Provide enterprise architecture leadership, guidance, and governance on the design of solutions across all architecture domains and technology standards. ● Lead the development of enterprise-wide architecture and processes, enterprise architecture visions, strategies, and roadmaps, architecture patterns, the creation and review of an enterprise capability strategy and policies to support the strategic requirements of Yondu and its clients. ● Determine the strategic approach to understanding stakeholder objectives and requirements to foster strategic partnership with clients and ensure that the team is perceived as trusted advisors on architecture-related matters. ● Enforce application of enterprise architecture best practices on the design of solutions across all architecture domains and technology standards to ensure Operational Excellence, Security, Reliability, Performance Efficiency, and Cost Optimization. ● Lead the enterprise architecture engagements with client executives and define architecture for enterprise engagements. Lead the Architecture team members to translate them into effective architectural strategies. Solution Development and Delivery ● Contribute to development of organizational policies, standards and guidelines for the effective and efficient application of system design and integration, database design, data modeling and design, and requirements definition and management activities. ● Supports sales initiatives by providing architecture consultation for the evaluation of complex technical solutions, offers technical support across service offering definition and positioning, and recommends alternative technical solutions to meet client requirements more efficiently, and/or with greater reusability, and / or longer life. ● Provides expert guidance in the selection, provision and use of database and data warehouse architectures, software and facilities and ensures that the database database and datawarehouse design policy supports requirements of the business and its clients. Technical Effort Management ● Promotes and coordinates technical knowledge built within the organization. ● Tracks and identifies new opportunities to improve our methodology and training offerings. ● Other job-related activities that may be assigned from time to time.Requirements●Education – Graduate with a Bachelor’s Degree in IT, Computer Science, Engineering or any related course, MBA or equivalent graduate degree is a plus ● Related Work Experience – At least 15 years of experience in building and designing technical solutions in a wide range of architecture domains such as business, application, integration, infrastructure, cloud, and data for IT, Retail, BFSI, Healthcare or any other large enterprises. ○ At least 5 years of which is spent in leading a technology team in designing and implementing large IT and/or digital transformation projects.● Knowledge – Extensive knowledge, proven hands-on experience and expertise in the following: ○ Assessing, designing, and optimizing Enterprise Architecture, Enterprise Agility, and Digital Transformation initiatives○ Advising on Technology Strategy, focusing on areas like: Enterprise Architecture, Cloud, Data, and Security. ○Architectural positions, demonstrating proficiency across various technical stack layers (UI/B2C, Applications, Integration, Data, Infrastructure/Cloud, etc.). ○ Cloud computing platforms (e.g., AWS, Azure, Google Cloud) and proficiency in cloud-native architectures, microservices, containers, and serverless computing. ○ Strategic enterprise architecture engagement skills with executive level stakeholders.○ Architecture frameworks, methodologies, and best practices (e.g., TOGAF, Zachman). Must be TOGAF Certified Enterprise Architect or equivalent. ○ Enterprise architecture governance, including establishing and enforcing architecture standards and policies○ Hands on experience and knowledge in complex database concepts and all those technical stacks, tools, platforms, frameworks and languages mentioned in Mid SolArch qualifications.○ DevOps and cybersecurity best practices and implementation ● Skills: ○ Must have a sense of ownership and pride in performance and its impact on the company’s success. ○ Extensive leadership experience, including managing and developing high-performing architecture teams. ○ Excellent understanding of client challenges and addressing how to solution for a digital transformation ○ Exceptional presentation skills - ability to convey technology and business value propositions ○ Excellent analytical, problem-solving, and decision-making skills, with the ability to prioritize and manage multiple initiatives concurrently. ○ Must have excellent organizational skills - ability to organize and manage resources and effectively handle complex pieces of work independently ○ Must have excellent communication (written and oral) and interpersonal skills, ability to network with large groups of people ○ Must be adept to work in a fast-paced environment with tight SLAs.

Job Overview:

The Enterprise Architect Head is responsible for strategic oversight, technical governance, and providing executive leadership in defining and driving enterprise-wide architecture standards and best practices. The role ensures alignment of technology solutions with business goals, fostering innovation, and ensuring the operational excellence of the architecture function. The role will also lead the architecture/solutions team in delivering scalable, secure, and cost-efficient enterprise solutions.Job Description: Enterprise Architecture Leadership ● Establish and lead the enterprise architecture vision, strategy, and frameworks to align with organizational objectives. ● Drive architectural governance, ensuring adherence to standards and policies across all architecture domains. ● Partner with executive stakeholders to translate business strategies into actionable architecture initiatives. ● Oversee the creation and maintenance of enterprise capability strategies, roadmaps, and technical playbooks. ● Ensure solutions are designed for Operational Excellence, Security, Reliability, Performance Efficiency, and Cost Optimization. Strategic Direction and Stakeholder Engagement ● Engage with C-suite stakeholders and external partners to promote strategic enterprise initiatives. ● Define and drive the adoption of architectural standards, fostering enterprise agility and digital transformation. ● Represent the architecture function in key organizational committees and initiatives. Solution Development and Delivery ● Oversee solution design for complex IT and digital transformation projects across multiple industries (e.g., IT, Retail, BFSI, Healthcare). ● Ensure solution architectures integrate seamlessly with enterprise strategies, systems, and processes. ● Guide the selection of emerging technologies and innovative approaches for business value realization. People and Performance Management ● Build, mentor, and lead a high-performing architecture team, ensuring continuous skill enhancement and professional growth. ● Monitor team performance and manage resources effectively to deliver quality outcomes. ● Promote a culture of innovation, collaboration, and accountability within the architecture team. Knowledge Management and Organizational Development ● Establish processes for knowledge sharing and the continuous improvement of architecture methodologies. ● Act as a thought leader, driving technical innovation and contributing to the organization’s competitive edge. ● Other job-related activities that may be assigned from time to time.Requirements●Education – Graduate with a Bachelor’s Degree in IT, Computer Science, Engineering or any related course, MBA or equivalent graduate degree is a plus ● Related Work Experience – At least 15 years of experience in building and designing technical solutions in a wide range of architecture domains such as business, application, integration, infrastructure, cloud, and data for IT, Retail, BFSI, Healthcare or any other large enterprises. ○ At least 8 years in a senior leadership role overseeing architecture teams. ● Knowledge – Extensive knowledge, proven hands-on experience and expertise in the following: ○ Extensive expertise in Enterprise Architecture frameworks (TOGAF, Zachman). ○ Proficient in cloud platforms (AWS, Azure, Google Cloud) and cloud-native solutions. ○ Hands-on experience with microservices, DevOps, and security best practices. ○ Deep understanding of industry trends, regulatory requirements, and emerging technologies. ● Skills: ○ Extensive leadership experience, including managing and developing high-performing architecture teams. ○ Exceptional communication and presentation skills. ○ Proven ability to influence and build trust with executive stakeholders. ○ Adept at managing large-scale IT projects with tight deadlines. ○ Excellent understanding of client challenges and addressing solutions for a digital transformation ○ Excellent analytical, problem-solving, and decision-making skills, with the ability to prioritize and manage multiple initiatives concurrently.

Job Summary:
br>Evaluate enterprise wide IT solutions and tools, maintenance of IT enterprise standards, and managing common platform Initiates and fosters effective liaisons with other ITG divisions, segment business executives and concerned IT committees
8-10 years / Certification: TOGAF / Application Architecture, Solutions Architecture, Enterprise Architecture (with a focus on applications)

Location: BGC
Work Set-up: FULL ONSITE

Job Title:
Genesys Solution Architect
Job Description
Overview
The Genesys Architect - Cloud CX is responsible for leading the architectural design, validation, and governance of Genesys Cloud CX implementations across global clients. This role ensures that business requirements are translated into scalable, secure, and optimized contact center solutions. The architect works collaboratively with stakeholders across delivery, pre-sales, product, and client teams to ensure high-quality deployments and seamless integrations across technology ecosystems.
Client Engagement
- Collaborate with enterprise clients and solution teams to understand business objectives and define scalable architecture.
- Lead discovery and technical design workshops, translating complex business requirements into Genesys Cloud solution architectures.
- Support pre-sales efforts through technical assessments, solution scoping, and proposal design.
Solution Design and Implementation
- Own end-to-end architecture across Genesys Cloud CX components including IVR flows, digital channels, routing strategies, and APIs.
- Define platform integration strategies across CRMs (Salesforce, Zendesk), WEM platforms, legacy systems, and partner tools.
- Establish architectural best practices and lead technical validation during implementation lifecycles.
- Ensure that solutions are secure, compliant, and optimized for multi-region delivery.
Project and Delivery Support
- Partner with project managers, implementation consultants, and developers to ensure architectural alignment throughout delivery.
- Review technical designs, configurations, and integrations for accuracy and scalability.
- Participate in technical QA, go-live readiness checks, and issue resolution during delivery.
Post-Implementation Enablement
- Act as the senior technical escalation point for architecture-related issues and optimization requests.
- Contribute to continuous improvement initiatives by capturing lessons learned and reusable assets.
- Mentor delivery teams on platform capabilities, integrations, and solutioning frameworks.
Key Responsibilities
Architecture Ownership
- Design and document Genesys Cloud CX architectures aligned to client environments and use cases.
- Define integration blueprints and oversee alignment to security, performance, and scalability standards.
Platform Governance
- Lead technical validation, platform reviews, and compliance assessments during the delivery lifecycle.
- Stay current on Genesys Cloud releases, roadmap updates, and emerging architecture trends.
Client Advisory
- Provide technical thought leadership and guidance to executive stakeholders and internal teams.
- Lead knowledge transfer and enablement sessions to scale architectural excellence across the team.
Qualifications
- Bachelor's degree in Information Technology, Engineering, Computer Science, or a related field.
- 6+ years of experience in enterprise contact center environments; 3+ years in Genesys Cloud CX architecture.
- Strong understanding of platform configuration, IVR, ACD, routing, API integrations, and data actions.
- Experience integrating Genesys Cloud with Salesforce, Zendesk, and other enterprise systems.
- Genesys certifications (GCX-D, GCX-Engage, GCX-Architect) preferred.
- Excellent client-facing communication and documentation skills.
- Ability to work flexible hours across global teams and clients.
Key Competencies & Skills
Technical Leadership: Ability to design and validate scalable Genesys Cloud CX solutions for enterprise clients.
Solution Design: Skilled in aligning architecture with business goals and platform capabilities.
Integration Expertise: Deep understanding of system interconnectivity and API frameworks.
Stakeholder Engagement: Comfortable leading technical discussions with C-level and delivery teams.
Governance & Quality: Detail-oriented in reviewing solution designs and ensuring delivery consistency.
Location:
PHL Quezon City - EXXA Tower
Language Requirements:
Time Type:
Full time
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**The Opportunity:**
Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You've come to the right place. We're looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we'd like to hear from you.
As the Lead Solution Architect, you will be responsible for overseeing the architectural design and integration of complex systems and applications. You will work closely with cross-functional teams to ensure that solutions align with business objectives and technical requirements. Your expertise will guide the development of innovative solutions that enhance our competitive edge and meet the evolving needs of our clients.
**Position Responsibilities:**
+ Responsible for architectural design, issues and solutions considerations; apply industry best practices to create scalable and secure solutions that have superior technical performance
+ Responsible for product architectural design, issues and solutions considerations for value streams
+ Recommends architectural standards for complex infrastructure based on standards
+ Builds and maintains complex system architectures
+ Troubleshoots mis-specified architectures and rapidly corrects them
+ Has positive impact to specific organizational entities & understands nature of impact
+ Top contributor and often enables others to contribute as well ?
**Required Qualifications:**
+ Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
+ 16 years of professional experience with 5 or more years of proven experience as a Solution Architect or similar role, with a strong track record of successful project delivery.
+ Deep understanding of business strategy and ability to craft software/platform/infrastructure architecture plans to support business outcomes
+ Evaluates and builds a network of third-party suppliers
+ Reflects on and improves behavior
+ Needs to attend conferences to learn from others
+ Writes tutorials and gives training
+ Demonstrates all core skills, and some interpersonal skills beyond requirements for role
+ High level of discipline knowledge and understanding of area of practice
+ Able to combine knowledge of discipline and the market, some perspective on customer requirements
+ Fit for purpose and usually refined quality
+ Understands the overall 'picture' in most situations
+ Understands the political landscape and informal hierarchy within the firm
+ Strong knowledge of the business, some expertise
+ Collaborative attitude, willingness to work with team members; able to coach, participate in code reviews, share skills and methods
+ Constantly learns from both success and failure
+ Good organizational and problem-solving abilities that enable you to manage through creative abrasion
+ Good verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomes
+ Experiments with emerging technologies and understanding how they will impact what comes next
**Preferred Qualifications:**
+ Able to achieve all tasks using own judgement
+ Can lead small to medium sized groups where required
+ Foresees problems instead of solving them, recognizes the needs for flexibility and diverse solutions
**_When you join our team:_**
- We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

• Prior Experience of bid and delivery solutioning as well as core delivery must in the relevant technology area
• Expertise in SAP S/4 HANA br> • Experience in more than one of the functional workstream (EWM, FICO, SD, SF, Ariba, Customer, IBP) or over-all < r> solution architect
• Worked on implementation RFP’s as a solution architect responsible for designing solutions end to end
SAP and integration with other applications/systems in an IT landscape
• Strong verbal and written communication with out of box thinking abilities. < r> • Ability to understand Methodologies (Activate, Agile, SDLC, SCRUM) and other industry business fundamentals and < r> ability to showcase a quick learning curve.
• Should have worked with onsite teams in business development or delivery. < r> • Proficient in MS Office products (Project, Word, Excel, PowerPoint)

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your role and responsibilities**
Customer Service Solution Architect at IBM, you will be responsible for designing, developing, and implementing customer service solutions for enterprise clients. You will collaborate with global offering , sales, delivery, and technology teams to create scalable, AI-driven, and cost-effective solutions that enhance customer experience and operational efficiency. The role requires strong understanding for AI and automation solutions in the market.
Your role and responsibilities
· The role possess deep process transformation expertise coupled with deep expertise in technology, assets and assistants applicable to the Customer Service domain
· Get certified on IBM Solution process ( Foundation initially)
· Develop end-to-end customer service outsourcing solutions, including voice, chat, email, and AI-driven automation.
· Collaborate with internal ( Offering , Legal , Sales , technology , operations , transition , workforce management , Costing & pricing team ) and external teams ( IBM partners ) to develop / construct the solution
· Work with IBM Internal SAP , Service Now , Sales force , Caas , Data and technology teams to construct the solution.
· Compliance to IBM customer service solutions standards & Guardrails while designing solutions.
· Responsible to get IBM solution review board approval for Customer service solutions
· Define costing, pricing models, and business cases ensuring alignment with financial goals
· Lead client workshops, RFP responses, and solution presentations.
· Engage in Client discovery and assessment workshops
· Identify risks, scalability challenges, and optimization opportunities.
· Ensure solutions meet compliance, security, and regulatory requirements.
· Support pre-sales / pre-solution activities ( offering presentation to clients , initial business case , Understand client challenges , identify opportunities and AI use cases)
· Stay ahead of industry trends in contact centre technology, AI-driven support, and customer experience transformation.
**Required technical and professional expertise**
· Proven experience in customer service transformation and operations, outsourcing and or digital transformation.
· 10+ year's experience in Customer services solution designing , pre sales
· Strong knowledge of AI/ML-driven chatbots, voice bots, self-service automation, and analytics.
· Experience in RFP response, cost modelling, and business case creation.
· Strong stakeholder management and CX transformation experience.
· Understanding of Workforce Management (WFM), Quality Monitoring, and KPI-driven operations.
**Preferred technical and professional experience**
· Customer-Centric: Experience in defining and validating customer needs, adept at shaping solution requirements with a focus on customer satisfaction.
· Strong Leadership Skills: Exceptional leadership skills, with the ability to guide and inspire a team towards achieving strategic goals.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**REMOTE - Open to applicants from all EMEA countries**
We are seeking an experienced Solution Architect with experience of designing and implementing time tracking, scheduling and absence solutions within a complex multi-business unionised environment. You must have a background working with UKG Dimensions/UKG Pro WFM involving complex time and attendance scenarios. This role will take the lead in partnering with our business analysts and key stakeholders to solve business challenges by leveraging process, technology and systems expertise. Specifically, the primary role will be to architect and design UKG Pro WFM solutions ensuring that the solution is appropriately integrated, aligned and embedded within the organisations global technology landscape. Further, you will consider items such as best use of functionality, user experience and integration complexity as part of the overall UKG Pro WFM design to deliver the best value and organisationally aligned solution.
**Responsibilities**
+ Be expert and provide advanced level knowledge of the UKG Dimensions / Pro WFM system and the following modules: Timekeeper, Accruals, Scheduling, Leave and/or Attendance
+ Partner with business analysts and various stakeholders to translate requirements into technical solutions and system designs
+ Drive the creation of detailed functional and technical design documents, including test plans and implementation documentation
+ Facilitate workshops directly with functional & technical stakeholders, collaborating with colleagues to evaluate & problem-solve complex requirements, advise on or configure software and provide ongoing functional advice and team development support
+ Focus on enhancing processes to deliver first class end user experience
+ Keep up to date with the latest training and maintain applicable certifications
+ Provide mentorship support, advice and guidance to team members to help educate and develop their solution capabilities
+ Own the reporting strategy and create reports and process workflow within the UKG Dimensions / Pro WFM system, including the ability to use the Activiti business process management platform
+ Provide support with timeclock design & administration
+ Design, support and control access to the system via profiles
**Requirements**
+ Bachelor's degree or equivalent business experience preferred
+ 5+ years' experience in UKG Dimensions/UKG Pro WFM, either in a solution architecture or design role or in a functional lead role across multiple functional areas
+ 5+ years' experience in time & attendance process definition and requirements gathering
+ Ability to keep abreast of industry processes, technology changes, complementary product changes and keeping core product UKG skills up to date
+ Experience in a global environment working across multiple countries
+ Possesses strong analytical skills to critically evaluate information
+ Possesses strong presentation and documentation skills
+ Must be a team player but also able to work independently
+ Ability to build and maintain strong relationships across functions to drive teams towards success-based results
+ A drive for high quality successful delivery along with continuous process improvement
+ Experience in the Healthcare or Manufacturing domain would be preferred
+ Certification in all relevant UKG Dimensions/UKG Pro WFM modules (Timekeeping, Scheduling, Absence)