16 Team Leader Onsite jobs in the Philippines
Team Leader (Onsite)
Pasig, Palawan
Nearsol Philippines Incorporation
Job Viewed
Job Description
Coordinates maximum coverage within the assigned group to ensure completion of daily tasks
- Reviews processes for efficiency and makes process updates and improvements
- Creates and implements strategy to ensure performance objectives are met
- Participates in the interviewing and hiring process
- Provides coaching and development feedback
- Issues corrective actions/terminations as necessary
- Conducts monthly / annual performance reviews with direct reports
- Responds to and works to resolve agent concerns in a timely manner
- Handles escalated calls
- Motivates staff and maintains a team atmosphere
- Follows all rules set forth in the Convergent Employee Handbook and leads by example
- Ensures all work is performed in compliance with Company Policies, client mandates as well as local, state and federal collections laws and regulations
QUALIFICATIONS:
- High school diploma, GED, or equivalent required
- 2 years of collections experience
- 1-year collections lead experience
- Excellent oral and written communication skills
- Strong leadership skills
- Knowledge of FDCPA and state laws
- Ability to change direction as needed in order to meet the needs of customers; both internal and external
- Works well under pressure to assist where required in meeting critical deadlines
- Capable of maintaining the confidentiality
**Job Types**: Full-time, Permanent
Schedule:
- 8 hour shift
- Shift system
- Reviews processes for efficiency and makes process updates and improvements
- Creates and implements strategy to ensure performance objectives are met
- Participates in the interviewing and hiring process
- Provides coaching and development feedback
- Issues corrective actions/terminations as necessary
- Conducts monthly / annual performance reviews with direct reports
- Responds to and works to resolve agent concerns in a timely manner
- Handles escalated calls
- Motivates staff and maintains a team atmosphere
- Follows all rules set forth in the Convergent Employee Handbook and leads by example
- Ensures all work is performed in compliance with Company Policies, client mandates as well as local, state and federal collections laws and regulations
QUALIFICATIONS:
- High school diploma, GED, or equivalent required
- 2 years of collections experience
- 1-year collections lead experience
- Excellent oral and written communication skills
- Strong leadership skills
- Knowledge of FDCPA and state laws
- Ability to change direction as needed in order to meet the needs of customers; both internal and external
- Works well under pressure to assist where required in meeting critical deadlines
- Capable of maintaining the confidentiality
**Job Types**: Full-time, Permanent
Schedule:
- 8 hour shift
- Shift system
This advertiser has chosen not to accept applicants from your region.
Job No Longer Available
This position is no longer listed on WhatJobs. The employer may be reviewing applications, filled the role, or has removed the listing.
However, we have similar jobs available for you below.
Team Leader Pasig Onsite 40k-50k W/ 2 Years Exp
Pasig, Palawan
Jobozuki, Inc.
Posted today
Job Viewed
Job Description
**Qualifications**:
- College Degree
- At least 2 years related experience.
- Good Exposure on day to day contact center operations
- Plus if handled Match
- College Degree
- At least 2 years related experience.
- Good Exposure on day to day contact center operations
- Plus if handled Match
This advertiser has chosen not to accept applicants from your region.
0
Finance Controller Lead (Cebu) | Onsite
Cebu, Cebu
TASQ Staffing Solutions
Posted 11 days ago
Job Viewed
Job Description
Work Setup: Onsite (Cebu)
Start Date: ASAP
Nature Of The Accou nt: Support and Leadership
Type of Support: Support
Shift: 10am-7pm; Fixed weekends off
Qualifications:
- Bachelor's Degree in Accountancy or Management Accounting
- 1 to 3 years of relevant experience
- PEZA, compliances, asset management
- Local BIR, SSS, Pagibig, Philhealth policies
- Local loss (labor code)
- Basic laws, revenue regulations, BPO
- Local PEZA reporting requirements (monthly submission)
- Assets monitoring and risk mitigation
- Department: AP, Tax, Controllership
Responsibilities:
- Expertise in Philippine Local Accounting Standards: Strong working knowledge of local accounting policies, procedures, and statutory requirements specific to the Philippines.
- PEZA Compliance & Reporting: Ensure accurate and timely PEZA reporting including preparation and submission of required documents. Maintain compliance with PEZA regulations and coordinate with government agencies.
- Information Flow Management: Manage the inflow of financial and operational data for internal and external reporting; ensure information is validated, complete, and submitted on time.
- Asset Monitoring & Risk Mitigation: Oversee tracking of company assets to prevent losses or discrepancies. Proactively identify financial and compliance risks, and implement appropriate mitigation strategies.
- Monthly Performance Reporting (MPR): Prepare and analyze MPRs to assess business performance and support strategic decision-making.
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Team Lead (Cebu) | Onsite
Cebu, Cebu
TASQ Staffing Solutions
Posted 4 days ago
Job Viewed
Job Description
Work Setup: Onsite (Cebu)
Shift: No Fixed Schedule
Responsibilities:
- Lead and inspire a team of Customer Service Representatives to deliver excellent levels of individual/team performance and customer satisfaction
- Work closely with the team in achieving goals and targets
- Conducts coaching and constant motivation to deliver targets
- Hosting 1on 1's and team meetings
- Keeping up to date with business development and new product lines
- Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAs and sales quota
- Ensure training and development plans are maintained for all team members
- Manage the fair and consistent application of performance management and disciplinary measures as necessary
- Support the Director of Customer Care to deliver business targets and objectives, and create a performance orientated culture
Qualifications:
- Bachelors Degree or equivalent
- At least 2 years of experience in a Team Lead/Supervisory Position doing People
- Management, specifically in a Call Center/BPO Environment
- Excellent leadership, coaching, people management and development
- Excellent Communication Skills
Benefits:
- Generous Paid Time Offs, including Holidays
- HMO Health Insurance (Employee + 1 Free Dependent)
- Clear pathways for career advancement within the company
- Rewarding Salary Package
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Team Lead (Cebu) | Onsite
Cebu, Cebu
TASQ Staffing Solutions
Posted 4 days ago
Job Viewed
Job Description
Work Setup: Onsite (Cebu)
Shift: No Fixed Schedule
Responsibilities:
- Lead and inspire a team of Customer Service Representatives to deliver excellent levels of individual/team performance and customer satisfaction
- Work closely with the team in achieving goals and targets
- Conducts coaching and constant motivation to deliver targets
- Hosting 1on 1's and team meetings
- Keeping up to date with business development and new product lines
- Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAs and sales quota
- Ensure training and development plans are maintained for all team members
- Manage the fair and consistent application of performance management and disciplinary measures as necessary
- Support the Director of Customer Care to deliver business targets and objectives, and create a performance orientated culture
Qualifications:
- Bachelors Degree or equivalent
- At least 2 years of experience in a Team Lead/Supervisory Position doing People
- Management, specifically in a Call Center/BPO Environment
- Excellent leadership, coaching, people management and development
- Excellent Communication Skills
Benefits:
- Generous Paid Time Offs, including Holidays
- HMO Health Insurance (Employee + 1 Free Dependent)
- Clear pathways for career advancement within the company
- Rewarding Salary Package
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Team Lead (Taguig) | Onsite
Taguig, National Capital Region
TASQ Staffing Solutions
Posted 20 days ago
Job Viewed
Job Description
Start Date: August 18
Work Setup: 100% Onsite (BGC Taguig)
Requirements:
- Minimum experience of 4 years with customer service in the BPO/BPM industry
- Bachelors degree in any course or equivalent experience
- A minimum of 3 years in the role of a Team Leader MUST HAVE HANDLED A TEAM OF AGENTS DOING VOICE OR INBOUND CALLS.
- Willingness to work in rotational shifts
- Amenable to work in shifting schedules.
- Amenable to work ONSITE (TAGUIG).
- Able to start ASAP
Responsibilities:
- Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management etc.
- Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues
- Handle User/customer escalations and formulate actions to resolve any concerns and ownership till resolution
- Regularly formulate and execute internal and external governance
- Effectively handle client escalations and formulate actions to resolve any concerns
- Work with the operations managers to obtain necessary resources like training and support for the teams requirements
- Conduct quality assessment of agents performance and formulate trends for performance improvement of agents & teams
- Ensure that the team members have the necessary knowledge and training to effectively deliver on their targets
- Familiarize the team with the latest process update and changes, team and individual targets
- Identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects
This advertiser has chosen not to accept applicants from your region.
4
Team Lead, Service Delivery - Onsite
TTEC
Posted 10 days ago
Job Viewed
Job Description
Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Team Lead working onsite in Araneta Quezon City or Dumaguete, Negros Oriental, you'll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in The Philippines says it all!
**What You'll Do:**
Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team.
You'll report to the Senior Manager, Service Delivery. We're looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.
**During a Typical Day, You'll:**
· Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects
· Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.
· Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed
· Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes
· Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy
· Comfortable with computer systems
**What You Bring to the Role:**
· Associate degree, technical school, or equivalent work experience
· Utilize time management skills for priority tasks to make informed decisions, ensuring timely and decisive action
· Engage and support your team while focusing on the overall team performance in a dynamic environment
· Demonstrate empathetic leadership by maintaining composure and professionalism while handling conflicts with diverse team members
· Customer-focused mindset to support high standards of accountability, facilitating effective communication, and providing support, helping to maintain a realistic outlook.
· Comfortable with computer systems
**What You Can Expect:**
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
**About TTEC**
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Onsite
**Title:** _Team Lead, Service Delivery - Onsite_
**Location:** _PH-National Capital-Quezon City, Metro Manila_
**Requisition ID:** _0451G_
**Other Locations:** _PH-Central Visayas-Dumaguete_
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in The Philippines says it all!
**What You'll Do:**
Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team.
You'll report to the Senior Manager, Service Delivery. We're looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.
**During a Typical Day, You'll:**
· Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects
· Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.
· Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed
· Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes
· Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy
· Comfortable with computer systems
**What You Bring to the Role:**
· Associate degree, technical school, or equivalent work experience
· Utilize time management skills for priority tasks to make informed decisions, ensuring timely and decisive action
· Engage and support your team while focusing on the overall team performance in a dynamic environment
· Demonstrate empathetic leadership by maintaining composure and professionalism while handling conflicts with diverse team members
· Customer-focused mindset to support high standards of accountability, facilitating effective communication, and providing support, helping to maintain a realistic outlook.
· Comfortable with computer systems
**What You Can Expect:**
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
**About TTEC**
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Onsite
**Title:** _Team Lead, Service Delivery - Onsite_
**Location:** _PH-National Capital-Quezon City, Metro Manila_
**Requisition ID:** _0451G_
**Other Locations:** _PH-Central Visayas-Dumaguete_
This advertiser has chosen not to accept applicants from your region.
5
Team Lead, Service Delivery - Onsite
Dumaguete, Negros Oriental
TTEC
Posted 10 days ago
Job Viewed
Job Description
Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Team Lead working onsite in Araneta Quezon City or Dumaguete, Negros Oriental, you'll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in The Philippines says it all!
**What You'll Do:**
Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team.
You'll report to the Senior Manager, Service Delivery. We're looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.
**During a Typical Day, You'll:**
· Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects
· Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.
· Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed
· Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes
· Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy
· Comfortable with computer systems
**What You Bring to the Role:**
· Associate degree, technical school, or equivalent work experience
· Utilize time management skills for priority tasks to make informed decisions, ensuring timely and decisive action
· Engage and support your team while focusing on the overall team performance in a dynamic environment
· Demonstrate empathetic leadership by maintaining composure and professionalism while handling conflicts with diverse team members
· Customer-focused mindset to support high standards of accountability, facilitating effective communication, and providing support, helping to maintain a realistic outlook.
· Comfortable with computer systems
**What You Can Expect:**
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
**About TTEC**
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Onsite
**Title:** _Team Lead, Service Delivery - Onsite_
**Location:** _PH-National Capital-Quezon City, Metro Manila_
**Requisition ID:** _0451G_
**Other Locations:** _PH-Central Visayas-Dumaguete_
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in The Philippines says it all!
**What You'll Do:**
Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team.
You'll report to the Senior Manager, Service Delivery. We're looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.
**During a Typical Day, You'll:**
· Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects
· Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.
· Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed
· Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes
· Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy
· Comfortable with computer systems
**What You Bring to the Role:**
· Associate degree, technical school, or equivalent work experience
· Utilize time management skills for priority tasks to make informed decisions, ensuring timely and decisive action
· Engage and support your team while focusing on the overall team performance in a dynamic environment
· Demonstrate empathetic leadership by maintaining composure and professionalism while handling conflicts with diverse team members
· Customer-focused mindset to support high standards of accountability, facilitating effective communication, and providing support, helping to maintain a realistic outlook.
· Comfortable with computer systems
**What You Can Expect:**
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
**About TTEC**
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Onsite
**Title:** _Team Lead, Service Delivery - Onsite_
**Location:** _PH-National Capital-Quezon City, Metro Manila_
**Requisition ID:** _0451G_
**Other Locations:** _PH-Central Visayas-Dumaguete_
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Team leader onsite Jobs in Philippines !
6
Team Lead - Retail (Cebu) | Onsite
Cebu, Cebu
TASQ Staffing Solutions
Posted 11 days ago
Job Viewed
Job Description
Nature Of the
This advertiser has chosen not to accept applicants from your region.
7
Team Lead - Ecommerce (Cebu) | Onsite
Cebu, Cebu
TASQ Staffing Solutions
Posted 11 days ago
Job Viewed
Job Description
Nature Of the
This advertiser has chosen not to accept applicants from your region.
8
Team Lead - Healthcare (Cebu) | Onsite
Cebu, Cebu
TASQ Staffing Solutions
Posted 11 days ago
Job Viewed
Job Description
Nature Of the
This advertiser has chosen not to accept applicants from your region.
9