7,263 Supervisor Customer Experience jobs in the Philippines

URGENT HIRING

Looking for a fast application process and an immediate start? This opportunity is for you

We have non-voice and voice accounts available.

Get a chance to sign your job offer within the day

1-day onsite processing

Qualifications:

6 months of international customer service experience

At least a high school graduate (old curriculum)

No BPO experience? No problem If you have excellent communication skills, you're welcome to apply

CSR & TSR positions available

Fresh graduates are encouraged to apply

We have easy accounts that are a great fit for you

Don't miss this chance—apply now and start your journey with us

Job Types: Full-time, Permanent, Fresh graduate

Pay: Up to Php27,000.00 per month

Benefits:

• Flexible schedule
• Flextime
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Application Question(s):

• Do you have BPO experience? If yes, for how long in total

Education:

• Junior High School (Preferred)

Language:

• English (Preferred)

Work Location: In person

The Verification Specialist will focus on adjudicating cases based on knowledge of client specifications and Fair Credit Reporting Act (FCRA) guidelines by applying thorough, analytical measures to ensuring leads are closed in accordance with the organizational service levels. Applies detail-oriented and critical thinking skills to ensure quality control and inventory levels are met daily.

The candidate must be willing to
WORK ONSITE
in Quezon City
, following a
NIGHT shift
schedule.

Responsibilities:

• Quickly process online records tied to regulatory positions.
• Review information gathered online to ensure compliance with Client specifications.
• Review and release leads to clients using knowledge of FCRA, client matrices, and Cisive policy. Review disclosures if applicable and apply advanced FCRA knowledge
• Utilize keen sense of detail to ensure lead reporting is consistent and accurate. Ensure lead notes are clear, concise and without error.
• At the discretion of management, actively participate in the dispute process by performing work or depending upon complexity
• Note missing requirements in the internal case notes if any documents are missing
• Demonstrate leadership capabilities by serving as subject matter experts to team members and internal business partners and offering guidance to peers as needed.
• Assist with the training of support level positions within the department by exhibiting patience, clarity of information, and serving as a mentor throughout the training period
• Review work produced by vendors and support team to ensure accuracy. Provide guidance to remedy performance-related errors by sharing knowledge and constructively providing guidance to avoid repeated mistakes
• Maintain confidentiality and exhibit reliable attendance in accordance with organizational and departmental policies.
• Provide courteous service to candidates; provide thorough explanation of documents needed for case.
• Proactively address inventory levels on a daily basis through coordination and communication with leadership.

Requirements:

• Fresh graduates
  are welcome to apply.
• 1-3 years experience in a similar role requiring strong analytical performance is a strong advantage
• Advanced knowledge of FCRA
• Graduate of any 2-year or 4-year course, preferred.
• Excellent computer skills – MS Word, Excel and Internet.
• Must have strong time management skills, the ability to multi-task and work at a fast pace.
• Excellent attention to detail
• Strong English written and verbal communication skills
• Ability to partner effectively with a variety of business partners.
• Receptive to coaching and feedback, focusing on building self-development areas.

Qualifications:

* Fresh graduates are encouraged to apply

* Applicants must be either Bachelor's degree holders or Senior High School graduates

* Must be willing to work onsite

* Must be willing to work a night shift schedule

* Amenable to full-time employment

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php18, Php22,000.00 per month

Benefits:

• Health insurance
• Paid training

Work Location: In person

Job Overview:

We are looking for highly motivated and customer-focused individuals to join our growing team as
Customer Service Representatives (CSR)
. This is an
on-site office role.

We're looking for
Customer Service Representatives
to join our team onsite. As a CSR, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service across various communication channels.

Key Responsibilities:

• Handle inbound and/or outbound calls, emails, or chats in a professional manner
• Provide accurate information, resolve customer concerns, and ensure high satisfaction
• Maintain a positive and empathetic attitude toward customers at all times
• Document all customer interactions in the system accurately and promptly
• Meet or exceed performance metrics such as quality scores, response time, and productivity targets
• Follow company procedures, policies, and scripting when handling different topics
• Collaborate with team leads, trainers, and quality teams for continuous improvement

Qualifications:

• At least
  Senior High School graduate or completed 2nd year in college
• Previous BPO or customer service experience
  is a plus, but not required
• Strong
  English communication skills
  – both verbal and written
• Willing to work
  onsite
  at our (City/Site) location
• Willing to work on shifting schedules, weekends, and holidays
• Basic computer navigation skills and the ability to type at least 30 wpm
• Customer-oriented with good problem-solving and multitasking abilities

What We Offer:

• Competitive salary package
• Performance-based incentives
• HMO coverage and government-mandated benefits
• Paid training
• Career development opportunities within a growing company
• Fun and supportive work environment

Apply today and start your career in the BPO industry with us

SUMMARY

Online Business Customer Experience Supervisor is accountable in ensuring organization's customer standards are met. To support the business, He/she is expected to constantly demonstrates a  customer-focused character while monitoring the processes involving customer  experience and last mile performance.

ROLE

Investigating customer concerns/problems arising  from eDC fulfilment issues and create mutually  beneficial solutions for better customer service

Handling issues that have escalated from customer  service associates related to eDC operations.

Managing customer expectations thru sending  notifications whenever delays in delivery are  foreseen.

Proactively work with last mile providers volume  forecast in order for the latter to prepare needed  transportation.

Monitoring last mile delivery performance for both  home delivery and Click and collect to ensure  service level agreement is achieved.

Releasing weekly and monthly regional KPI results  for management's evaluation and monitoring of  overall performance.

Monitoring staff performance to determine areas of improvements.