5,111 Store Supervisor Manager jobs in the Philippines

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Developer, Customer Care

Bank Operations Client Service Officer's primary responsibility is to be a part of a high performing team that delivers to the desired business and client outcomes. This role will assist the Team Manager in motivating their team and creating a client led culture

Responsibilities

• Providing outstanding service to clients, colleagues, partners and stakeholders (internal and external)

• Case management, enhanced customer due diligence

• Escalation of regulatory reporting matters

• Achievement of daily Key Performance Indicators of individual and team

• Meeting or exceeding quality assurance targets

• Effective Client Account Management to drive client advocacy

• Raising issues through the correct channels, challenging positively and proactively working to overcome barriers.

• Adding value to each client interaction by understanding the client needs and adapting to find the best service approach

• Identify and implement continuous improvements

• Liaise with clients, internal business units, law enforcement agencies, industry representatives and other financial institutions

Preferred qualifications

• Previous experience in a fast-paced client focused environment desirable

• General understanding of banking processes and products gained through previous banking experience

• Experience in working with multiple stakeholders across a wide range of business area

• Mortgage Lending Experience

• Strong communication skills/ verbal communication

Qualifications we seek in you

Minimum Qualifications / Skills

• Ability to recognize, analyze and solve problems

• Strong numeracy and communication (both oral and written) skills

• High level of attention to detail and commitment to quality

• Professional telephone manner with the ability to build rapport with clients/stakeholders

• Flexible and willing to try different approaches to reach successful outcomes

• Understanding of the financial services industry

• Accountability in all aspects of case management

• Knowledge and experience in using complaints procedure

• Passionate about helping people and excited about a career in Client Service

• Positive attitude and desire to make a difference

• Thrives from working in a team environment with high performing people

• Ability to build effective working relationships with both internal & external staff

• Conflict resolution and negotiation skills

• Strong understanding of team and business requirements

• Comfortable with being measured and is accountable for own performance and results

• Strives to identify efficiencies and improvements to how we operate

• Ability to handle high work volumes and perform effectively under pressure

• Time management and ability to keep to deadlines

• Desire and ability to constantly develop and maintain Client Service skills

• Experience in multi-tasking to meet all work requirements & timeframes

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

KEY ROLES AND RESPONSIBILITIES:

Logistics Planning & Cost Management

• Optimize logistics networks and reduce costs across warehousing and transportation.
• Negotiate transport rates and evaluate logistics models for efficiency.
• Implement cost-saving initiatives and process improvements to maximize working capital.

Inbound Management

• Ensure timely and complete release of imported goods through broker coordination.
• Monitor shipment schedules and compliance with import regulations.
• Participate in freight RFQs and manage broker performance.

3PL Management

• Oversee 3PL operations to meet service level agreements and inventory accuracy.
• Conduct logistics audits and drive improvements in warehouse and transport systems.
• Manage inbound/outbound logistics including safety and quality standards.

Customer Supply Chain

• Lead the Customer Service Team under a customer-facing model.
• Implement Vendor Managed Inventory and ensure accurate order processing.
• Engage with key stakeholders during business reviews.

Countering and Collection

• Manage the full order-to-cash process.
• Resolve issues collaboratively with Finance and Sales teams.

Reverse Logistics

• Lead reverse logistics operations in compliance with global standards.
• Document and correct delivery rejections using SAP.

QUALIFICATIONS:

• Bachelor's degree in Engineering, Business, Supply Chain, or equivalent.
• At least 7 years in Customer Service and Logistics Management within the FMCG industry.
• Proficient in 3PL management, inventory and warehouse operations, SAP (SD & MM modules), and ERP systems.
• Experience in vendor-managed inventory and customer-facing supply chain models.
• Excellent interpersonal skills, negotiation capabilities, and stakeholder engagement.
• Familiarity with customs compliance and international trade regulations.
• Willingness to conduct warehouse and trade visits for customer immersion.

About the role

We are seeking a passionate and dedicated Customer Service professional to join our dynamic team at MKS WORKFORCE MANAGEMENT SERVICES INC'. As a Customer Service representative, you will play a crucial role in providing exceptional support to our valued clients, ensuring their satisfaction and loyalty. This full-time position is based in Makati City Metro Manila.

What you'll be doing

• Respond promptly and professionally to incoming customer inquiries and requests via phone, email, and other communication channels
• Provide accurate and effective solutions to customer issues, resolving problems efficiently and courteously
• Maintain detailed records of customer interactions and follow-up actions
• Identify opportunities to enhance the customer experience and provide feedback to the management team
• Collaborate with cross-functional teams to ensure seamless service delivery
• Adhere to company policies, procedures, and quality standards
• Participate in continuous training and development to stay up-to-date with industry trends and best practices

What we're looking for

• Proven experience in a customer service or call centre role, preferably within the Call Centre & Customer Service industry
• Excellent communication and interpersonal skills, with the ability to listen actively and respond effectively
• Strong problem-solving and critical-thinking skills to handle a variety of customer inquiries and concerns
• Proficiency in the English language, both written and verbal
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
• Genuine passion for delivering exceptional customer service and a commitment to exceeding client expectations

What we offer

At MKS WORKFORCE MANAGEMENT SERVICES INC', we are dedicated to creating a supportive and rewarding work environment for our employees. We offer competitive compensation, opportunities for career growth and development, and a range of benefits to support your overall well-being. We believe in fostering a culture of collaboration, innovation, and work-life balance, so you can thrive both professionally and personally.

About us

MKS WORKFORCE MANAGEMENT SERVICES INC' is a leading provider of workforce management services, specialising in customer service solutions. With a strong reputation for excellence and a client-centric approach, we have established ourselves as a trusted partner for businesses across various industries. Our goal is to empower our clients to achieve their objectives by delivering exceptional customer experiences.

If you are excited to join our team and contribute to our continued success, we encourage you to apply now.

DUTIES & RESPONSIBILTIES:

• Inquire and negotiate freight charges with airlines, and operations team for processing fees if required, to obtain competitive rates.

• Prepare and submit rate quotations/proposals to clients in a timely and competitive manner.
Booking Management

• Place bookings via airline portals or email and secure confirmation from airlines and trucking providers as needed.

• Coordinate any special handling arrangements as required.
System Entry & Documentation

• Encode shipment details into the Freight Management (FM) system for job number creation.

• Provide clients with full booking details, including cut-offs, IATA rates, and airline instructions. To also include necessary documents for airline compliance and per Customs' requirement on processing of Export Declaration and/or permits, if required.

• Monitor flights for timely departure and arrival; provide clients with daily updates until final delivery (if applicable).
FWB/FHL Submission

• Submit accurate FWB/FHL data within the allowable period via CCN or airline web portal.
Post-Departure Processing

• Prepare and submit CCA (Cargo Correction Advise / Amendment) request to Airline, if required.

• Prepare billing instructions with attached quotations, receipts, and other supporting documents.

• Perform other tasks as instructed by the Head of Department (HOD).

QUALIFICATIONS:

• Bachelor's degree in Business, Logistics, or related field (preferred)

• 1–2 years in airfreight, airline customer service, or logistics

• Familiar with airline booking systems and export documentation

Skills

• Strong communication (verbal & written)

• Proficient in airline portals, FM systems, MS Office (Excel, Outlook)

• Detail-oriented with excellent time management

• Able to multitask and solve problems under pressure

BENEFITS:

• Leave Credits
• Health Insurance
• Dental
• Company Events
• For permanent position
• Opportunities for career growth

Great Passion. Great vision. Great People. Be an iOPEXian today

We are looking for awesome professionals who wants to join our # team

No experience required:

• Customer Service Healthcare (Local Tagalog - Voice Account)
• Customer Service Healthcare (Local Tagalog - Non-voice Account)
• Customer Service Financial (Local Tagalog/Bisaya- Non-voice/Voice Account)
• Customer Service | Document Specialist (US 100% Non-Voice Account)
• Customer Service Associate (US Voice Account)

With at least 6 months - 1 year of BPO experience:

Technical Support - with 5k Signing Bonus*

• Technical Support Specialist (Pre-dominantly Non-voice)

• Technical Support System Specialist (Pre-dominantly Non-voice)

Customer Service - with 5k Signing Bonus*

• Customer Service Specialist II (US Voice Account)
• Customer Service Healthcare Specialist (US Voice Account)
• Customer Service Specialist (US Voice Account)

Sales:

• Retention and Renewals Specialist (US Voice Account-with 50k performance bonus)

Responsibilities

• Provide exceptional customer service support through various non-voice channels, such as email, chat, and web forms
• Respond to customer inquiries, complaints, and requests in a timely and efficient manner
• Assist customers with a wide range of healthcare-related tasks, including benefit verification, claims processing, and account management
• Maintain detailed records and documentation to support the customer service process

Qualifications:

• NO EXPERIENCE REQUIRED
• Preferably with at least 6 months of BPO experience
• Senior High School or High school old curriculum graduates with good communications are welcome to apply
• Should be willing to work onsite on a shifting in BGC, Taguig

Other info:

• Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
• Work set up: Onsite
• Schedule: Shifting
• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

Did you know KONE moves two billion people every day? As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in close to 70 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2024, we had annual net sales of EUR 11.1 billion.

Why this role?

KONE is embarking upon an exciting growth phase and as such we are seeking for a Spare Parts Officer to join our Customer Service and Admin team.

Being part of a global organisation that actively supports your career and internal promotions, means that for the right person, this critical role could be the next step in a fantastic career at KONE.

What will you be doing?

• Manage spare parts inventory and ensure accuracy of stock records.
• Manage goods receipt, issuance, and system updating.
• Monitor usage, issuance, and replenishment of spare parts.
• Coordinate with logistics service providers and internal teams for ordering and delivery of parts.
• Prepare regular reports on stock movement, usage trends, and inventory levels.
• Support warranty claims, returns, and quality-related cases involving spare parts.
• Perform physical inventory checks across warehouse locations and ensure stock accuracy.

Are you the one?

• At least 1–2 years' experience in inventory management, warehouse operations, or spare parts handling
• Proficiency in Microsoft Excel
• Experience in SAP
• Detail-oriented, organized, and able to work independently.
• Strong communication and coordination skills.

What do we offer?

• Career progression in opportunities within a global organization
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills
• You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded

Click on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator industry.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on

Customer Service - Accounting Staff

Brgy, Cagayan de Oro, 9000 Misamis Oriental

DUTIES & RESPONSIBILITIES

Customer Service

• Process orders and create sales order.
• Ensure accurate processing of invoice and other delivery documents.
• Ensure assurance of delivery to customers on the agreed schedule.
• Handle inquiries and complaints from customers thru phone/ e-mail/ walk-in or any other means of communication.
• Monitor customer accounts, open sales order and duelist.
• Prepare invoice and booklet remittance daily.
• Receive and check concessionaires' liquidation from merchandisers.
• Prepare manual invoice of monthly sales on concessionaire's account.
• Ensure accuracy and correctness of received and remitted documents.
• Monitor Customer Service Level Performance.

Accounting

• Process Sewing accounts payable
• Conducts inventory audit and performs asset inventory.
• Perform Cash (Retail, treasury) Audit
• Perform Subcon and Inhouse truck Audit.

QUALIFICATIONS:

• Graduate of any Accounting/ Finance related course
• At least 1 year minimum working experience in the related field
• Experience in a distribution set-up is an advantage.
• Proficient in MS Office applications and SAP
• Must be keen to details and have excellent written and oral skills

JOB BENEFITS

In addition to an exciting and fulfilling career, we offer the following benefits:

• Health Maintenance Organization (Medicard)
• Annual Physical Examination
• Yearly conversion of unused leave of absences
• Mid-year performance evaluation bonus yearly through GPA
• Sponsored company events and activities
• Company Uniforms
• Allowances
• Learning & Growth (Trainings)
• Health & Fitness
• Employee discounts on products

We are looking for a motivated Customer Service & Sales Representative to join our team in the jewelry and luxury items industry.

As part of our frontline team, you will not only handle customer inquiries and provide exceptional support but also play a vital role in driving sales, building long-term customer relationships, and ensuring a seamless shopping experience that reflects our brand values.

Key Responsibilities:

• Engage with customers through chat, calls, and live selling platforms
• Handle inquiries, complaints, and concerns with professionalism and care
• Promote, upsell, and cross-sell jewelry and related products during and after live selling sessions
• Follow through with customer inquiries and ensure the successful closing of sales
• Assist in order processing, tracking, and coordination with logistics
• Build strong customer relationships to encourage repeat business and loyalty
• Collaborate with the sales and marketing team to enhance overall customer experience
• Demonstrate a positive, team-oriented attitude that inspires both co-workers and customers
• Accurately maintain and grow the customer database to ensure updated records and efficient service
• Identify opportunities to improve customer service processes and actively contribute to service innovations

Qualifications:

• Willing to work on-site at our office in UP Village, Quezon City
• Previous experience as a Customer Service Representative is required; a sales background is a strong advantage
• Excellent verbal and written communication skills in English; able to communicate effectively in Tagalog/Taglish depending on the customer's preference
• Flexible schedule — may include 6 working days per week, with morning and/or afternoon shifts.
• Strong attention to detail and problem-solving skills — focused on providing real solutions, not just quick answers
• Ability to maintain a positive attitude and handle customer concerns with professionalism

Job Type: Full-time

Pay: From Php20,000.00 per month

Benefits:

• Employee discount
• On-site parking
• Promotion to permanent employee

Application Question(s):

• This role may require working up to 6 days per week on site, with shifts scheduled either in the morning (8:00 AM – 5:00 PM) or in the afternoon (12:00 PM – 9:00 PM). Would you be comfortable with this work schedule?
• Do you have experience handling customer inquiries and sales?

Work Location: In person

The Opportunity

iOPEX Technologies Philippines Inc. is seeking enthusiastic individuals to join our team as Non-Voice Customer Service Representatives. This is an exciting opportunity to be part of a growing company that provides exceptional customer support across various industries.

Key Responsibilities

• Provide prompt and courteous customer service through email, chat, and other non-voice channels
• Respond to customer inquiries, concerns, and requests in a timely and professional manner
• Troubleshoot and resolve customer issues effectively, while adhering to company policies and procedures
• Maintain accurate records and documentation of customer interactions
• Collaborate with cross-functional teams to ensure a seamless customer experience
• Continuously improve customer service skills and stay up to date with product knowledge

What We're Looking For

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical abilities
• Adaptability and the ability to work in a fast-paced environment
• Attention to detail and a commitment to providing exceptional customer service
• No prior experience required, as full training will be provided

What We Offer

• Competitive salary and incentive-based bonuses
• Comprehensive health and wellness benefits
• Opportunities for career growth and development
• Supportive and collaborative work environment
• Work-life balance initiatives, such as flexible scheduling and remote work options

About Us

iOPEX Technologies Philippines Inc. is a leading provider of innovative business process outsourcing solutions. With a strong focus on customer satisfaction, we have established a reputation for delivering high-quality services to a diverse range of clients. Join our team and be a part of our continued growth and success.

Apply now and take the first step towards an exciting career with iOPEX Technologies Philippines Inc.

Interested? Here are ways to reach us:

• Please make sure to send your resume to : JamieC.Vergara @ iopex. com
• Send a message to 0917 , JAMIE)

our office located at 12th Floor SIX/NEO (previously Net Lima) 26th street 5th avenue BGC, Taguig