758 Store Supervisor Manager jobs in the Philippines
Customer Service Professional
Manulife
Posted 4 days ago
Job Viewed
Job Description
**Key Accountabilities:**
+ Answer calls/emails professionally and in accordance with the call/email handling criteria
+ Knows the processes and systems to be able to handle concerns and issues
+ Responds promptly and reliably to customer inquiries and request
+ Provides proper and timely response to issues presented by clients
+ Identify and escalate most complex issues as necessary in a timely manner and monitor resolution
+ Process/update policy to reflect changes on service requests like Address Change, Contact information update, and other pertinent details on the policy and values.
+ Report any computer system error or concerns found which affects daily processing, track progress and ensure problem log closing
+ Perform the cycle of Explore, Agree, Deliver and Assure in every call receive
+ Monitor pending transactions or request endorsed to another department
+ Complete and timely update of call logs
+ Ensure documentation for transactions are complete and sent for imaging on a timely basis
+ Assist in orienting and training lower level employees
+ Prepares and ensures timely and accurate submission of monthly assigned reports
**Other:**
+ Any other tasks or projects assigned from time to time, within or beyond working hours as needed.
+ Participate and support department/company initiatives to improve staff engagement
+ Ensure confidentiality of information and careful oversight of data
**Minimum Skills Requirement to Hire:**
Qualifications:
+ Education: High School/Senior High/Vocational Course/1-year completed in a Bachelors' program with relevant work experience of at least 1 year; Bachelors' Degree holders are welcome to apply
+ Candidate must have at least one year tenure in their current position
+ Candidate must be meeting job expectations for the last 12 months
+ Must not have any attendance issues and any disciplinary action
+ Must not have any attendance issues and any disciplinary action
+ Strong customer service skills (quickly and effectively solves client problems, ability to build rapport, selects language and tailors the content of speech/writing to the level and experience of audience)
+ Strong interpersonal skills with proven ability to influence and negotiate, to diffuse, reconcile and remedy customer issues and create win-win solutions
+ Demonstrates problem solving and critical thinking skills; to detect problems in process/procedures or learning, identify root causes, generate ideas and propose solutions
+ Nice to have: Knowledge on Life Insurance products, Certificate or Diploma in Life Insurance and LOMA Courses
**Technical Skills**
+ Client Relationship Management
+ International Business and Multicultural Skills
+ Product and Service Advise and Support
+ Product Knowledge
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
+ Answer calls/emails professionally and in accordance with the call/email handling criteria
+ Knows the processes and systems to be able to handle concerns and issues
+ Responds promptly and reliably to customer inquiries and request
+ Provides proper and timely response to issues presented by clients
+ Identify and escalate most complex issues as necessary in a timely manner and monitor resolution
+ Process/update policy to reflect changes on service requests like Address Change, Contact information update, and other pertinent details on the policy and values.
+ Report any computer system error or concerns found which affects daily processing, track progress and ensure problem log closing
+ Perform the cycle of Explore, Agree, Deliver and Assure in every call receive
+ Monitor pending transactions or request endorsed to another department
+ Complete and timely update of call logs
+ Ensure documentation for transactions are complete and sent for imaging on a timely basis
+ Assist in orienting and training lower level employees
+ Prepares and ensures timely and accurate submission of monthly assigned reports
**Other:**
+ Any other tasks or projects assigned from time to time, within or beyond working hours as needed.
+ Participate and support department/company initiatives to improve staff engagement
+ Ensure confidentiality of information and careful oversight of data
**Minimum Skills Requirement to Hire:**
Qualifications:
+ Education: High School/Senior High/Vocational Course/1-year completed in a Bachelors' program with relevant work experience of at least 1 year; Bachelors' Degree holders are welcome to apply
+ Candidate must have at least one year tenure in their current position
+ Candidate must be meeting job expectations for the last 12 months
+ Must not have any attendance issues and any disciplinary action
+ Must not have any attendance issues and any disciplinary action
+ Strong customer service skills (quickly and effectively solves client problems, ability to build rapport, selects language and tailors the content of speech/writing to the level and experience of audience)
+ Strong interpersonal skills with proven ability to influence and negotiate, to diffuse, reconcile and remedy customer issues and create win-win solutions
+ Demonstrates problem solving and critical thinking skills; to detect problems in process/procedures or learning, identify root causes, generate ideas and propose solutions
+ Nice to have: Knowledge on Life Insurance products, Certificate or Diploma in Life Insurance and LOMA Courses
**Technical Skills**
+ Client Relationship Management
+ International Business and Multicultural Skills
+ Product and Service Advise and Support
+ Product Knowledge
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Representative
Copeland
Posted 4 days ago
Job Viewed
Job Description
**About Us**
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
**SERVICE LEVEL AND PRODUCTIVITY**
1) Provide professional and efficient customer service as guided by the defined process and procedure, using tools and systems, within the assigned function or scope of work as follows:
+ Pricing and Availability
+ Purchase Order Entry
+ Order / Shipment Status
+ Product Lead Times
+ Call Back / Follow Up Call
+ Cross Reference
+ General Product Information
+ Logistics
2) Provide professional and accurate solutions for customer concerns through implementing the following:
+ Expedite Orders
+ Invoice Corrections
+ Return Goods Authorization / Direction
+ Special Build and Drop Off Orders
+ Tracking, correction and processing of missing, misread or incomplete purchase orders
+ Customer complaints including, but not limited to, missed shipments and incorrect drop-offs and requests for credit
3) Manage efficient usage of production time and company resources through the following:
+ Accuracy in Interaction Handling
+ Maintaining productivity within acceptable transaction volume levels
**ADDITIONAL FUNCTIONS**
1) Attends training, workshop, seminar, and focus group discussions of the team.
2) Work within defined operational and employee goals by contributing to other projects, if needed.
3) Acts as a backup for colleagues if needed.
4) Identify process improvement opportunities and work cross functionally as assigned to improve customer experience.
5). Complete additional assignments as directed by leadership.
**JOB SPECIFICATIONS**
**EDUCATIONAL BACKGROUND**
Graduate of any 4-year course
Graduate of any engineering discipline course will also be considered
**WORK EXPERIENCE OR TRAINING**
+ Fresh graduates are welcome to apply
+ Two (2) years experience gained from interactive customer service and related functions is preferred
+ At least one (1) year experience gained from marketing, sales, supply chain, or similar function is a plus
+ Background in offshore service operations is a plus
+ Customer service experience in a manufacturing environment is a plus
**SKILLS AND ABILITIES**
+ Customer service minded
+ Strong attention to detail and demonstrate time management skills
+ Strong problem solving and critical thinking skills
+ Ability to assume cross-trained function in the event of low utilization
+ Ability to assume back up functions in the event of skills and capacity constraints
+ Ability to interact with all levels of management both internal and with external customers
+ Excellent written and spoken communication skills in English. Ability to speak or write in another
+ language is an advantage but not required, unless identified by the customer and support requirements
+ Computer application skills such as MS Office Applications, Oracle, Salesforce, Genesys Cloud, and other business systems and tools
**OTHER WORK CONDITIONS**
Willing to work on shifting operations which may include weekends with scheduled days off, to support the assigned business and customers.
Must be able to effectively and independently function while maintaining a positive energy level in an environment of constantly shifting demands.
**COMPETENCY PROFILE**
Analyze Issues
Drive for Results
Foster Teamwork
Build Relationships
**Our Commitment to Our People**
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
**Our Commitment to Diversity, Equity & Inclusion**
At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.
**Equal Opportunity Employer**
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
**SERVICE LEVEL AND PRODUCTIVITY**
1) Provide professional and efficient customer service as guided by the defined process and procedure, using tools and systems, within the assigned function or scope of work as follows:
+ Pricing and Availability
+ Purchase Order Entry
+ Order / Shipment Status
+ Product Lead Times
+ Call Back / Follow Up Call
+ Cross Reference
+ General Product Information
+ Logistics
2) Provide professional and accurate solutions for customer concerns through implementing the following:
+ Expedite Orders
+ Invoice Corrections
+ Return Goods Authorization / Direction
+ Special Build and Drop Off Orders
+ Tracking, correction and processing of missing, misread or incomplete purchase orders
+ Customer complaints including, but not limited to, missed shipments and incorrect drop-offs and requests for credit
3) Manage efficient usage of production time and company resources through the following:
+ Accuracy in Interaction Handling
+ Maintaining productivity within acceptable transaction volume levels
**ADDITIONAL FUNCTIONS**
1) Attends training, workshop, seminar, and focus group discussions of the team.
2) Work within defined operational and employee goals by contributing to other projects, if needed.
3) Acts as a backup for colleagues if needed.
4) Identify process improvement opportunities and work cross functionally as assigned to improve customer experience.
5). Complete additional assignments as directed by leadership.
**JOB SPECIFICATIONS**
**EDUCATIONAL BACKGROUND**
Graduate of any 4-year course
Graduate of any engineering discipline course will also be considered
**WORK EXPERIENCE OR TRAINING**
+ Fresh graduates are welcome to apply
+ Two (2) years experience gained from interactive customer service and related functions is preferred
+ At least one (1) year experience gained from marketing, sales, supply chain, or similar function is a plus
+ Background in offshore service operations is a plus
+ Customer service experience in a manufacturing environment is a plus
**SKILLS AND ABILITIES**
+ Customer service minded
+ Strong attention to detail and demonstrate time management skills
+ Strong problem solving and critical thinking skills
+ Ability to assume cross-trained function in the event of low utilization
+ Ability to assume back up functions in the event of skills and capacity constraints
+ Ability to interact with all levels of management both internal and with external customers
+ Excellent written and spoken communication skills in English. Ability to speak or write in another
+ language is an advantage but not required, unless identified by the customer and support requirements
+ Computer application skills such as MS Office Applications, Oracle, Salesforce, Genesys Cloud, and other business systems and tools
**OTHER WORK CONDITIONS**
Willing to work on shifting operations which may include weekends with scheduled days off, to support the assigned business and customers.
Must be able to effectively and independently function while maintaining a positive energy level in an environment of constantly shifting demands.
**COMPETENCY PROFILE**
Analyze Issues
Drive for Results
Foster Teamwork
Build Relationships
**Our Commitment to Our People**
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
**Our Commitment to Diversity, Equity & Inclusion**
At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.
**Equal Opportunity Employer**
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Specialist
Ayala, Pampanga
Chevron Corporation
Posted 4 days ago
Job Viewed
Job Description
Total Number of Openings
1
Interacts with clients to provide support with billing requests, information requests, suggestions, and complaints.
__ **About Us**
Chevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and growth, making significant contributions to the global energy landscape.
Chevron markets Caltex® fuels, lubricants and other petroleum products in the Philippines. Our network of service stations, terminals and sales offices forms the backbone of our presence in the Philippines.
In March 2020, Chevron sold its 45% non-operated interest in the Malampaya natural gas field. This was the first natural gas development and largest industrial project in the Philippines.
From the Philippines, we provide operational support for Chevron offices on five continents. The workforce supplies transactional, processing and consulting services in areas ranging from finance to information technology.
Chevron operates through two subsidiaries in the Philippines. Our Downstream company is Chevron Philippines Inc. We also operate a business processes support organization through Chevron Holdings Inc.
There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).
CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.
CHI has received various recognitions as a top employer: the 2024 Circle of Excellence for CSR Company of the Year; 2024 Top 10 Fortune 500 companies; 2023 HR Asia best companies; 2022 Diversity Company of the Year; 2021 Asia's Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards, and the 2018 Wellness Company of the Year at the same Asia CEO Awards.
CPI markets the Caltex brand of top-quality fuels, lubricants, and petroleum products through a network of service stations, terminals and sales offices.
**About the Role**
We have an exciting opportunity for a **Customer Service Specialist** . This role will be based in **6750 Building, Makati City, Philippines** .
**Responsibilities include, but are not limited to, the following:**
+ Drive actions related to overall trouble shooting, priority setting, allocations of shortages, pricing issues, complaint handling, tail gate meetings, all related to Middle East and Africa (MEA) customer portfolio
+ Responsible for end-to-end full processing and order fulfillment processing of a personal portfolio while ensuring excellent customer satisfaction
+ Act as customer service representative for a defined portfolio of customers
+ Proactively look for opportunities to improve operational and cost efficiency while increasing reliability
+ Understand and drive for solutions related to outstanding receivables, credit blocks and be able to discuss with finance or and credit departments for them to understand potential implication on delivery performance
+ Check the overdue sales orders, delivery reports and shortage report daily and consequently drive your team to pro-actively communicate to customers and ensuring good and reliable delivery performance
+ Maintain strong relations with customers, sales, supply chain, service departments, your team and the other customer service members
+ Approach and embrace new, internally used, communication tools to customers to improve the customer experience with Chevron
+ Ensure compliance with all Chevron policies and standards
**About You**
We know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated and talented individuals with a keen interest in the energy industry are encouraged.
**Knowledge, Skills, and Experience:**
+ Bachelor's Degree holder
+ Good in oral and written communication with analytical and problem-solving skills
+ Has a positive change management and agile mindset
+ Keen to details
+ Must be a good team player
_Everything we do at Chevron is guided by our values and our commitment to The Chevron Way_ _( _. At the heart of The Chevron Way is our vision to be the global energy company most admired for its people, partnership, and performance._
_Participate in world-leading energy projects, advance your professional development and expand your career within an inclusive, collaborative and high-performing workplace._
**Benefits:**
+ Competitive salary
+ Allowances, medical and optical reimbursements
+ Health care coverage for you and your eligible dependents
+ Robust employee centered programs for health and wellness
+ Time-off to promote healthy work-life balance or to care for your family
+ Annual corporate incentive bonus when the company meets established goals
+ Recognition & awards program
+ Life insurance
+ Career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups.
At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.
**Connect with us: **
Facebook (
Instagram (
LinkedIn (
Twitter (
Chevron participates in E-Verify in certain locations as required by law.
Chevron Corporation is one of the world's leading integrated energy companies. Through its subsidiaries that conduct business worldwide, the company is involved in virtually every facet of the energy industry. Chevron explores for, produces and transports crude oil and natural gas; refines, markets and distributes transportation fuels and lubricants; manufactures and sells petrochemicals and additives; generates power; and develops and deploys technologies that enhance business value in every aspect of the company's operations. Chevron is based in Houston, Texas. More information about Chevron is available at .
Chevron is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.
1
Interacts with clients to provide support with billing requests, information requests, suggestions, and complaints.
__ **About Us**
Chevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and growth, making significant contributions to the global energy landscape.
Chevron markets Caltex® fuels, lubricants and other petroleum products in the Philippines. Our network of service stations, terminals and sales offices forms the backbone of our presence in the Philippines.
In March 2020, Chevron sold its 45% non-operated interest in the Malampaya natural gas field. This was the first natural gas development and largest industrial project in the Philippines.
From the Philippines, we provide operational support for Chevron offices on five continents. The workforce supplies transactional, processing and consulting services in areas ranging from finance to information technology.
Chevron operates through two subsidiaries in the Philippines. Our Downstream company is Chevron Philippines Inc. We also operate a business processes support organization through Chevron Holdings Inc.
There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).
CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.
CHI has received various recognitions as a top employer: the 2024 Circle of Excellence for CSR Company of the Year; 2024 Top 10 Fortune 500 companies; 2023 HR Asia best companies; 2022 Diversity Company of the Year; 2021 Asia's Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards, and the 2018 Wellness Company of the Year at the same Asia CEO Awards.
CPI markets the Caltex brand of top-quality fuels, lubricants, and petroleum products through a network of service stations, terminals and sales offices.
**About the Role**
We have an exciting opportunity for a **Customer Service Specialist** . This role will be based in **6750 Building, Makati City, Philippines** .
**Responsibilities include, but are not limited to, the following:**
+ Drive actions related to overall trouble shooting, priority setting, allocations of shortages, pricing issues, complaint handling, tail gate meetings, all related to Middle East and Africa (MEA) customer portfolio
+ Responsible for end-to-end full processing and order fulfillment processing of a personal portfolio while ensuring excellent customer satisfaction
+ Act as customer service representative for a defined portfolio of customers
+ Proactively look for opportunities to improve operational and cost efficiency while increasing reliability
+ Understand and drive for solutions related to outstanding receivables, credit blocks and be able to discuss with finance or and credit departments for them to understand potential implication on delivery performance
+ Check the overdue sales orders, delivery reports and shortage report daily and consequently drive your team to pro-actively communicate to customers and ensuring good and reliable delivery performance
+ Maintain strong relations with customers, sales, supply chain, service departments, your team and the other customer service members
+ Approach and embrace new, internally used, communication tools to customers to improve the customer experience with Chevron
+ Ensure compliance with all Chevron policies and standards
**About You**
We know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated and talented individuals with a keen interest in the energy industry are encouraged.
**Knowledge, Skills, and Experience:**
+ Bachelor's Degree holder
+ Good in oral and written communication with analytical and problem-solving skills
+ Has a positive change management and agile mindset
+ Keen to details
+ Must be a good team player
_Everything we do at Chevron is guided by our values and our commitment to The Chevron Way_ _( _. At the heart of The Chevron Way is our vision to be the global energy company most admired for its people, partnership, and performance._
_Participate in world-leading energy projects, advance your professional development and expand your career within an inclusive, collaborative and high-performing workplace._
**Benefits:**
+ Competitive salary
+ Allowances, medical and optical reimbursements
+ Health care coverage for you and your eligible dependents
+ Robust employee centered programs for health and wellness
+ Time-off to promote healthy work-life balance or to care for your family
+ Annual corporate incentive bonus when the company meets established goals
+ Recognition & awards program
+ Life insurance
+ Career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups.
At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.
**Connect with us: **
Facebook (
Instagram (
LinkedIn (
Twitter (
Chevron participates in E-Verify in certain locations as required by law.
Chevron Corporation is one of the world's leading integrated energy companies. Through its subsidiaries that conduct business worldwide, the company is involved in virtually every facet of the energy industry. Chevron explores for, produces and transports crude oil and natural gas; refines, markets and distributes transportation fuels and lubricants; manufactures and sells petrochemicals and additives; generates power; and develops and deploys technologies that enhance business value in every aspect of the company's operations. Chevron is based in Houston, Texas. More information about Chevron is available at .
Chevron is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative
Makati City, National Capital Region
Chevron Corporation
Posted 4 days ago
Job Viewed
Job Description
**About Us**
Chevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and growth, making significant contributions to the global energy landscape.
Chevron markets Caltex® fuels, lubricants and other petroleum products in the Philippines. Our network of service stations, terminals and sales offices forms the backbone of our presence in the Philippines.
In March 2020, Chevron sold its 45% non-operated interest in the Malampaya natural gas field. This was the first natural gas development and largest industrial project in the Philippines.
From the Philippines, we provide operational support for Chevron offices on five continents. The workforce supplies transactional, processing and consulting services in areas ranging from finance to information technology.
Chevron operates through two subsidiaries in the Philippines. Our Downstream company is Chevron Philippines Inc. We also operate a business processes support organization through Chevron Holdings Inc.
There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).
CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.
CHI has received various recognitions as a top employer: the 2022 Diversity Company of the Year; 2021 Asia's Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards, and the 2018 Wellness Company of the Year at the same Asia CEO Awards.
CPI markets the Caltex brand of top-quality fuels, lubricants, and petroleum products through a network of service stations, terminals and sales offices.
At Chevron, we believe humanity can solve any challenge - including meeting the world's energy needs of today, while advancing a cleaner energy tomorrow.
**About the Role**
We have an exciting opportunity for **Customer Service Representatives (Direct Hire Contractors)** . This role will be based in **6750 Building, Makati City, Philippines** .
**Note: This is for a 1-year employment contract.**
**Responsibilities include, but are not limited to, the following:**
+ Processes and handles multi-channel requests via calls, e-mail, chat related to order to cash (contracts, master data, pricing, sales orders, billing, reporting)
+ Responds, reads, and manages all correspondence received through phone, web to case, mobile app, and e-mail regarding concerns, inquiries, and consumer experience in either Asia Pacific, Europe, Middle East, the Americas
+ Provides excellent support that includes escalation to tier 2 support and follow through, and completion of resolution of customer concerns
+ Liaises and coordinates with various work groups to resolve pricing, inventory, credit, marketing, quality, and supply issues among others
+ Enhances technical skills and business acumen through various training to fulfill daily responsibilities and deliver excellent customer experience
**About You**
We know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated and talented individuals with a keen interest in the energy industry are encouraged.
**Knowledge, Skills, and Experience:**
+ Bachelor's Degree holder in any field
+ Customer service experience in a Business Process Outsourcing (BPO) or call center industry, fresh graduates are encouraged to apply
+ Elevated level of customer service orientation and keenness on details
+ Clear communications skills both oral and written
+ Ability to solve problems logically and critically
+ Demonstrated adaptability and flexibility to a rapidly changing business requirements, its environment, and processes
+ Demonstrated ability to manage changing priorities and work in a multi-cultural, fast paced environment
+ Proficient in Microsoft Office applications
+ Open to night and shifting schedules and willing to work on Philippine holidays
_Everything we do at Chevron is guided by our values and our commitment to The Chevron Way_ _( _. At the heart of The Chevron Way is our vision to be the global energy company most admired for its people, partnership, and performance._
_Participate in world-leading energy projects, advance your professional development and expand your career within an inclusive, collaborative and high-performing workplace._
At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.
**Connect with us: **
Facebook (
Instagram (
LinkedIn (
Twitter (
Chevron participates in E-Verify in certain locations as required by law.
Chevron Corporation is one of the world's leading integrated energy companies. Through its subsidiaries that conduct business worldwide, the company is involved in virtually every facet of the energy industry. Chevron explores for, produces and transports crude oil and natural gas; refines, markets and distributes transportation fuels and lubricants; manufactures and sells petrochemicals and additives; generates power; and develops and deploys technologies that enhance business value in every aspect of the company's operations. Chevron is based in Houston, Texas. More information about Chevron is available at .
Chevron is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.
Chevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and growth, making significant contributions to the global energy landscape.
Chevron markets Caltex® fuels, lubricants and other petroleum products in the Philippines. Our network of service stations, terminals and sales offices forms the backbone of our presence in the Philippines.
In March 2020, Chevron sold its 45% non-operated interest in the Malampaya natural gas field. This was the first natural gas development and largest industrial project in the Philippines.
From the Philippines, we provide operational support for Chevron offices on five continents. The workforce supplies transactional, processing and consulting services in areas ranging from finance to information technology.
Chevron operates through two subsidiaries in the Philippines. Our Downstream company is Chevron Philippines Inc. We also operate a business processes support organization through Chevron Holdings Inc.
There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).
CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.
CHI has received various recognitions as a top employer: the 2022 Diversity Company of the Year; 2021 Asia's Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards, and the 2018 Wellness Company of the Year at the same Asia CEO Awards.
CPI markets the Caltex brand of top-quality fuels, lubricants, and petroleum products through a network of service stations, terminals and sales offices.
At Chevron, we believe humanity can solve any challenge - including meeting the world's energy needs of today, while advancing a cleaner energy tomorrow.
**About the Role**
We have an exciting opportunity for **Customer Service Representatives (Direct Hire Contractors)** . This role will be based in **6750 Building, Makati City, Philippines** .
**Note: This is for a 1-year employment contract.**
**Responsibilities include, but are not limited to, the following:**
+ Processes and handles multi-channel requests via calls, e-mail, chat related to order to cash (contracts, master data, pricing, sales orders, billing, reporting)
+ Responds, reads, and manages all correspondence received through phone, web to case, mobile app, and e-mail regarding concerns, inquiries, and consumer experience in either Asia Pacific, Europe, Middle East, the Americas
+ Provides excellent support that includes escalation to tier 2 support and follow through, and completion of resolution of customer concerns
+ Liaises and coordinates with various work groups to resolve pricing, inventory, credit, marketing, quality, and supply issues among others
+ Enhances technical skills and business acumen through various training to fulfill daily responsibilities and deliver excellent customer experience
**About You**
We know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated and talented individuals with a keen interest in the energy industry are encouraged.
**Knowledge, Skills, and Experience:**
+ Bachelor's Degree holder in any field
+ Customer service experience in a Business Process Outsourcing (BPO) or call center industry, fresh graduates are encouraged to apply
+ Elevated level of customer service orientation and keenness on details
+ Clear communications skills both oral and written
+ Ability to solve problems logically and critically
+ Demonstrated adaptability and flexibility to a rapidly changing business requirements, its environment, and processes
+ Demonstrated ability to manage changing priorities and work in a multi-cultural, fast paced environment
+ Proficient in Microsoft Office applications
+ Open to night and shifting schedules and willing to work on Philippine holidays
_Everything we do at Chevron is guided by our values and our commitment to The Chevron Way_ _( _. At the heart of The Chevron Way is our vision to be the global energy company most admired for its people, partnership, and performance._
_Participate in world-leading energy projects, advance your professional development and expand your career within an inclusive, collaborative and high-performing workplace._
At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.
**Connect with us: **
Facebook (
Instagram (
LinkedIn (
Twitter (
Chevron participates in E-Verify in certain locations as required by law.
Chevron Corporation is one of the world's leading integrated energy companies. Through its subsidiaries that conduct business worldwide, the company is involved in virtually every facet of the energy industry. Chevron explores for, produces and transports crude oil and natural gas; refines, markets and distributes transportation fuels and lubricants; manufactures and sells petrochemicals and additives; generates power; and develops and deploys technologies that enhance business value in every aspect of the company's operations. Chevron is based in Houston, Texas. More information about Chevron is available at .
Chevron is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative
Angeles, Pampanga
GDV Business Services Co.
Posted today
Job Viewed
Job Description
We are looking for a Call Center Agent!
(1Day Process)
Qualifications:
- At least HS/SHS Graduate
- No BPO experience required but an advantage;
- With at least 6 months BPO Experience (Depending on the SIte)
- Willing to start ASAP
- 18 years of age and above.
**Salary**: Php13,000.00 - Php24,000.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Angeles City, Pampanga: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Senior High School (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (required)
(1Day Process)
Qualifications:
- At least HS/SHS Graduate
- No BPO experience required but an advantage;
- With at least 6 months BPO Experience (Depending on the SIte)
- Willing to start ASAP
- 18 years of age and above.
**Salary**: Php13,000.00 - Php24,000.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Angeles City, Pampanga: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Senior High School (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (required)
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Representative
Manila, Metropolitan Manila
BPO Career Center
Posted today
Job Viewed
Job Description
Ensure service delivered to our customers meets contractual Key Performance Indicator
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Prepare complete and accurate work including appropriately notating accounts as required
**Minimum Hiring Requirements**:
- Must have a call center experience for at least 6 months. (International Account). **Only those applicants that have a call center experience will be contacted.**
- We accept Highschool Graduate or K12 Graduate.
**- Permanent Work From Home Setup anywhere in the Philippines.**
**- Virtual Training.**
***:
- Computer will be provided by the company.
- Remote position (must have functioning home office/space and high-speed internet).
- Amenable to work in rotating shift.
- Salary is up to P24,000
**Benefits**:
- Paid training
- Competitive salary plus allowances
- Leave Credits
- HMO
**Start date will be in September**
**Salary**: Up to Php24,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- 8 hour shift
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Prepare complete and accurate work including appropriately notating accounts as required
**Minimum Hiring Requirements**:
- Must have a call center experience for at least 6 months. (International Account). **Only those applicants that have a call center experience will be contacted.**
- We accept Highschool Graduate or K12 Graduate.
**- Permanent Work From Home Setup anywhere in the Philippines.**
**- Virtual Training.**
***:
- Computer will be provided by the company.
- Remote position (must have functioning home office/space and high-speed internet).
- Amenable to work in rotating shift.
- Salary is up to P24,000
**Benefits**:
- Paid training
- Competitive salary plus allowances
- Leave Credits
- HMO
**Start date will be in September**
**Salary**: Up to Php24,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- 8 hour shift
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative
San Fernando, Pampanga
Roymed Pharmaceutical
Posted today
Job Viewed
Job Description
Ensures the proper identity and address of the customers and their corresponding area and the sales representative in charge of their account.
- Follow-up the Customers Information Sheets to the sales representatives daily and/or weekly.
- Confirms the Purchase Order (PO) to the customers.
- Coordinates the orders of the customers to the warehouse department for prompt preparation, checking and delivery; and conducts follow-up in processing the payment of walk-in customers.
- Obtain the clearance and authorization of AFD when a certain customer’s account is blocked either due to maximum unposted accounts, bounced check, or over credit limit.
- Encodes and file sales invoices and delivery receipts as to their respective areas and the sales representative that covers such account.
- Records delivery receipts submitted/remitted by the sales representatives to their respective trucking inventory and inform the encoder supervisor, assistant manager and/or manager if an inconsistency is detected.
- Assists Sales Representatives and Office Accounts push for identified or priority products.
- Reviews and reports to Sales Representatives through Sales Manager status of accounts (accounts management)
- Ensures and provides quality service to both internal and external customer.
- Receives inquiries from and/or contacts the company’s clients in areas.
- Confirms the availability, expiry and price update of stocks from the warehouse manager, warehouse supervisor or warehouse associate to maintain accurate and quality service.
- Facilitate the process of returning stocks inventory from the sales representatives’ trucking inventory to the warehouse inventory.
- Change stocks and add stocks in the encoding system.
- Check overdue and unposted transaction and reports to the encoder supervisor the actions taken.
- Visits in the warehouse weekly for reviewing and familiarizing medicines when available.
- Familiarize branded and generic medicines: medicines’ generic names, milligram, milliliter, manufacturer, price, color of the packaging, tabs, caps and indications.
- Maintains the cleanliness of the computer units, its peripherals and communication device that the company has provided for his/her use.
- Prepares customers service summary reports.
- Performs other job related duties and responsibilities as determined by immediate head and/or performs job related tasks that may arise as needed by the company including participation in company events/activities.
- Promotes company’s exclusive and priority products.
**Job Types**: Full-time, Permanent
Schedule:
- 8 hour shift
**Experience**:
- Clerical: 1 year (preferred)
- Follow-up the Customers Information Sheets to the sales representatives daily and/or weekly.
- Confirms the Purchase Order (PO) to the customers.
- Coordinates the orders of the customers to the warehouse department for prompt preparation, checking and delivery; and conducts follow-up in processing the payment of walk-in customers.
- Obtain the clearance and authorization of AFD when a certain customer’s account is blocked either due to maximum unposted accounts, bounced check, or over credit limit.
- Encodes and file sales invoices and delivery receipts as to their respective areas and the sales representative that covers such account.
- Records delivery receipts submitted/remitted by the sales representatives to their respective trucking inventory and inform the encoder supervisor, assistant manager and/or manager if an inconsistency is detected.
- Assists Sales Representatives and Office Accounts push for identified or priority products.
- Reviews and reports to Sales Representatives through Sales Manager status of accounts (accounts management)
- Ensures and provides quality service to both internal and external customer.
- Receives inquiries from and/or contacts the company’s clients in areas.
- Confirms the availability, expiry and price update of stocks from the warehouse manager, warehouse supervisor or warehouse associate to maintain accurate and quality service.
- Facilitate the process of returning stocks inventory from the sales representatives’ trucking inventory to the warehouse inventory.
- Change stocks and add stocks in the encoding system.
- Check overdue and unposted transaction and reports to the encoder supervisor the actions taken.
- Visits in the warehouse weekly for reviewing and familiarizing medicines when available.
- Familiarize branded and generic medicines: medicines’ generic names, milligram, milliliter, manufacturer, price, color of the packaging, tabs, caps and indications.
- Maintains the cleanliness of the computer units, its peripherals and communication device that the company has provided for his/her use.
- Prepares customers service summary reports.
- Performs other job related duties and responsibilities as determined by immediate head and/or performs job related tasks that may arise as needed by the company including participation in company events/activities.
- Promotes company’s exclusive and priority products.
**Job Types**: Full-time, Permanent
Schedule:
- 8 hour shift
**Experience**:
- Clerical: 1 year (preferred)
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Executive
Pasay, Camarines Sur
WONESE Phils Inc
Posted today
Job Viewed
Job Description
**Job Summary**:
This position is responsible for proactively interacting with customers to support an efficient ordering and delivery process and to provide and process information in response to enquiries, concerns and requests about products and services. This position also gives report and feedback to management about the level of performance and supports on resolution of issues encountered and improvements on overall order process.
**Key Responsibilities**:
- Support the development and implementation of the overall customer service process, with clear accountabilities and KPIs.
- Proactively monitor order fulfilment (Order processing until delivery to Customer’s door) via 3PL and resolve outstanding order issues.
- Process tasks accurately in JD Edwards Enterprise system.
- Manage overall Internal & External orders, FOC requests, POSM & B2B/D2C orders.
- Ensure correctness of order details, stock availability as agreed with customers
- Monitor, report and improve KPI achievement:
a) On-time In Full (OTIF)
b) Case Fill Rate (CFR)
c) Billings and AR tracking
- Work closely with Import/Export Specialist for the stock replenishment and Logistics/Warehouse Assistant for the achievement of team's target.
- Work closely with Finance team for settlement of pending invoices or invoices with issues and for the alignment of invoices especially during month end closing.
- Feedback and resolve system issues with IT.
- Perform month-end closing, to close all orders including needed transaction for returns
- Manage issues and complaints, consider appropriate solutions and options.
- Perform other duties as assigned from time to time by the Manager
**Job Requirements**:
- Bachelor Degree
- Minimum 3 years of relevant experience in handling Order Management and Customer Service team.
- Knowledge of customer service principles and practices
- Knowledge of supply chain/accounting systems preferably JD Edwards / Hyperion systems is an advantage
**Salary**: Php32,000.00 - Php35,000.00 per month
Schedule:
- 8 hour shift
This position is responsible for proactively interacting with customers to support an efficient ordering and delivery process and to provide and process information in response to enquiries, concerns and requests about products and services. This position also gives report and feedback to management about the level of performance and supports on resolution of issues encountered and improvements on overall order process.
**Key Responsibilities**:
- Support the development and implementation of the overall customer service process, with clear accountabilities and KPIs.
- Proactively monitor order fulfilment (Order processing until delivery to Customer’s door) via 3PL and resolve outstanding order issues.
- Process tasks accurately in JD Edwards Enterprise system.
- Manage overall Internal & External orders, FOC requests, POSM & B2B/D2C orders.
- Ensure correctness of order details, stock availability as agreed with customers
- Monitor, report and improve KPI achievement:
a) On-time In Full (OTIF)
b) Case Fill Rate (CFR)
c) Billings and AR tracking
- Work closely with Import/Export Specialist for the stock replenishment and Logistics/Warehouse Assistant for the achievement of team's target.
- Work closely with Finance team for settlement of pending invoices or invoices with issues and for the alignment of invoices especially during month end closing.
- Feedback and resolve system issues with IT.
- Perform month-end closing, to close all orders including needed transaction for returns
- Manage issues and complaints, consider appropriate solutions and options.
- Perform other duties as assigned from time to time by the Manager
**Job Requirements**:
- Bachelor Degree
- Minimum 3 years of relevant experience in handling Order Management and Customer Service team.
- Knowledge of customer service principles and practices
- Knowledge of supply chain/accounting systems preferably JD Edwards / Hyperion systems is an advantage
**Salary**: Php32,000.00 - Php35,000.00 per month
Schedule:
- 8 hour shift
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Supervisor
Manila, Metropolitan Manila
Acestar Group of Companies
Posted today
Job Viewed
Job Description
Provide excellent customer service.
- Provide sales support, pricing, rate quotations and rate filing.
- Utilize the system to track, trace, follow up, release cargo and deliver shipments.
- Review shipping documents and client billing for consistency and accuracy.
- Ensure clients/customers receive documents promptly and on time.
- Follow up with clients/customers with updated shipment information and availability.
- Work with customs brokerage to ensure entry/clearance of shipments.
- Work well in team environment and within global offices network.
- Any other duties as may be assigned from time to time.
Job Qualification:
- A Bachelor's Degree holder in Customs Administration, Business Administration or any related course.
- Experience in a Warehousing, Freight Forwarding or Customs Brokerage Company is required
- Knowledge in import, export, ocean and air shipments is an advantage.
- With at least two (2) years experience in the position
- With excellent verbal and written communication skills
**Job Types**: Full-time, Permanent, Fresh graduate
**Benefits**:
- Additional leave
- Company events
- Health insurance
- Opportunities for promotion
- Promotion to permanent employee
Schedule:
- 10 hour shift
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Provide sales support, pricing, rate quotations and rate filing.
- Utilize the system to track, trace, follow up, release cargo and deliver shipments.
- Review shipping documents and client billing for consistency and accuracy.
- Ensure clients/customers receive documents promptly and on time.
- Follow up with clients/customers with updated shipment information and availability.
- Work with customs brokerage to ensure entry/clearance of shipments.
- Work well in team environment and within global offices network.
- Any other duties as may be assigned from time to time.
Job Qualification:
- A Bachelor's Degree holder in Customs Administration, Business Administration or any related course.
- Experience in a Warehousing, Freight Forwarding or Customs Brokerage Company is required
- Knowledge in import, export, ocean and air shipments is an advantage.
- With at least two (2) years experience in the position
- With excellent verbal and written communication skills
**Job Types**: Full-time, Permanent, Fresh graduate
**Benefits**:
- Additional leave
- Company events
- Health insurance
- Opportunities for promotion
- Promotion to permanent employee
Schedule:
- 10 hour shift
- Monday to Friday
Supplemental pay types:
- 13th month salary
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Specialist
Manila, Metropolitan Manila
Consistent Frozen Solutions
Posted today
Job Viewed
Job Description
**REPORTS TO: Marketing Manager**
**DEPARTMENT: Marketing**
Consistent Frozen Solutions is the only frozen meat and seafood supplier that can:
1. Rush deliver items on the same day of order
2. Give customers a 99% guarantee of inventory stock
3. Give customers 100% consistent product quality warranted by our return and replacement policy
That's why we need a solid team who will be dedicated to making sure our customers are happy. We sell to restaurants, canteens, meat processors, and commissaries that need a reliable and consistent frozen meat supplier.
**BRIEF DESCRIPTION**
The Customer Service Specialist will act as the liaison between the Company and the customers for all after-sales concerns. The position is responsible for verifying, investigating, and resolving all escalated complaints.
**DUTIES AND RESPONSIBILITIES**
1. Responds to customers’ concerns within the prescribed turn-around time (e.g. customer complaints, returns).
2. Coordinates with all concerned departments/business units to resolve all issues relating to after-sales support.
3. Performs background investigation for all complaints and facilitate required action to provide timely and complete resolution to issues.
4. Communicates with customers about status of issues/complaints.
5. Maintains records of all received complaints from customers and, if applicable, recommend corrective actions to prevent similar situations from arising again.
6. Prepares all reports pertaining to customer service and complaints resolution.
7. Develops the customer service manual and update when necessary.
8. Other duties as required.
**QUALIFICATIONS**
- College graduate, any course
- At least 5 years work experience in customer service, handling customer complaints
- Solid experience working with cross-functional teams to resolve after-sales concerns
- Knowledgeable in using a CRM, ticketing system, or similar technology
- Good problem-solving skills
**COMPETENCIES**
- Good communication skills
- Good listening and data gathering skills
- Excellent coordination skills and attention to details
- Highly organized
- Tenacity, ability to manage irate customers
Pay: Php30,000.00 - Php35,000.00 per month
**Benefits**:
- Employee discount
- Free parking
- Health insurance
- On-site parking
- Work from home
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
Ability to commute/relocate:
- Manila: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative: 5 years (preferred)
**Language**:
- English (preferred)
**DEPARTMENT: Marketing**
Consistent Frozen Solutions is the only frozen meat and seafood supplier that can:
1. Rush deliver items on the same day of order
2. Give customers a 99% guarantee of inventory stock
3. Give customers 100% consistent product quality warranted by our return and replacement policy
That's why we need a solid team who will be dedicated to making sure our customers are happy. We sell to restaurants, canteens, meat processors, and commissaries that need a reliable and consistent frozen meat supplier.
**BRIEF DESCRIPTION**
The Customer Service Specialist will act as the liaison between the Company and the customers for all after-sales concerns. The position is responsible for verifying, investigating, and resolving all escalated complaints.
**DUTIES AND RESPONSIBILITIES**
1. Responds to customers’ concerns within the prescribed turn-around time (e.g. customer complaints, returns).
2. Coordinates with all concerned departments/business units to resolve all issues relating to after-sales support.
3. Performs background investigation for all complaints and facilitate required action to provide timely and complete resolution to issues.
4. Communicates with customers about status of issues/complaints.
5. Maintains records of all received complaints from customers and, if applicable, recommend corrective actions to prevent similar situations from arising again.
6. Prepares all reports pertaining to customer service and complaints resolution.
7. Develops the customer service manual and update when necessary.
8. Other duties as required.
**QUALIFICATIONS**
- College graduate, any course
- At least 5 years work experience in customer service, handling customer complaints
- Solid experience working with cross-functional teams to resolve after-sales concerns
- Knowledgeable in using a CRM, ticketing system, or similar technology
- Good problem-solving skills
**COMPETENCIES**
- Good communication skills
- Good listening and data gathering skills
- Excellent coordination skills and attention to details
- Highly organized
- Tenacity, ability to manage irate customers
Pay: Php30,000.00 - Php35,000.00 per month
**Benefits**:
- Employee discount
- Free parking
- Health insurance
- On-site parking
- Work from home
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
Ability to commute/relocate:
- Manila: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative: 5 years (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
9